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Most recent job postings at 360learning
via Salary.com
schedule_type: Full-time
Our Learning Consultant team plays a crucial role in training our clients on how to create a Collaborative Learning organization and how to use our platform to reshape the way corporate learning is being distributed. They are a team of learning and development subject-matter experts, who excel in consultative roles.
As a Learning Consultant, you will be part of the Client success team whose... mission is to support customers during their contract
Our Learning Consultant team plays a crucial role in training our clients on how to create a Collaborative Learning organization and how to use our platform to reshape the way corporate learning is being distributed. They are a team of learning and development subject-matter experts, who excel in consultative roles.
As a Learning Consultant, you will be part of the Client success team whose... mission is to support customers during their contract life cycle, starting by the launch of their new collaborative learning software.
You will be assigned to a portfolio of projects that can go from:
- Onboarding a new customer using a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our exciting learning platform
- Implementation projects of the solution on existing customers and ensure adoption and successful launch
- Specific and dedicated workshops to boost client usage
- Consulting projects of 6-12 weeks duration for best practices sharing and drive customer towards success.
Success in this role is measured by meeting customer satisfaction, key project timelines, and customer retention.
Within 1 month, you will:
• Become a Trello and Convexity expert through our onboarding process
• Understand how our Customer Success Team works together to make customers successful
• Master our product and services offering
• Meet the global team through virtual coffee meets and happy hours
• Shadow ongoing projects
Within 3 months, you will:
• Host your first workshops with customers and get feedback from your peers
• Start your first projects
• Define your quarterly priorities in relation to the Customer Success Team with your coach
• Become an active participant in updating our internal knowledge base on Trello to help the LEC team succeed and scale as we grow
Within 6 months, you will:
• Take the lead on more complex workshops and projects
• Master all advanced solutions
• Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity
• Participate in pre-sales activities when large prospects need to experience first hand the type of support an LC will provide
Within 12 months, you will:
• Create the scripts and associated educational resources for new services delivered by the LC
• Onboard and mentor at least 1 new LC
The Skillset
• First experience with creating or managing learning and development curriculum
• You are recognized for your listening and teaching skills
• Ability to express your ideas in a clear and concise manner, both written and oral
• You are proactive and prefer working in a strong results-oriented culture
• Keen interest for the digital industry, education and e-learning in particular
• Fluent proficiency in French, German and English
• Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L
What we offer:
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/
• Balance: Flexible hours, full remote work possible anywhere in France
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Interview Process:
• Phone screen with our recruiter
• Discovery meeting with the LEC coach
• Case study presentation
• Clarification meeting with our Head of PS
• Culture fit interview with our VP CS
• Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400 team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
As a Learning Consultant, you will be part of the Client success team whose... mission is to support customers during their contract life cycle, starting by the launch of their new collaborative learning software.
You will be assigned to a portfolio of projects that can go from:
- Onboarding a new customer using a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our exciting learning platform
- Implementation projects of the solution on existing customers and ensure adoption and successful launch
- Specific and dedicated workshops to boost client usage
- Consulting projects of 6-12 weeks duration for best practices sharing and drive customer towards success.
Success in this role is measured by meeting customer satisfaction, key project timelines, and customer retention.
Within 1 month, you will:
• Become a Trello and Convexity expert through our onboarding process
• Understand how our Customer Success Team works together to make customers successful
• Master our product and services offering
• Meet the global team through virtual coffee meets and happy hours
• Shadow ongoing projects
Within 3 months, you will:
• Host your first workshops with customers and get feedback from your peers
• Start your first projects
• Define your quarterly priorities in relation to the Customer Success Team with your coach
• Become an active participant in updating our internal knowledge base on Trello to help the LEC team succeed and scale as we grow
Within 6 months, you will:
• Take the lead on more complex workshops and projects
• Master all advanced solutions
• Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity
• Participate in pre-sales activities when large prospects need to experience first hand the type of support an LC will provide
Within 12 months, you will:
• Create the scripts and associated educational resources for new services delivered by the LC
• Onboard and mentor at least 1 new LC
The Skillset
• First experience with creating or managing learning and development curriculum
• You are recognized for your listening and teaching skills
• Ability to express your ideas in a clear and concise manner, both written and oral
• You are proactive and prefer working in a strong results-oriented culture
• Keen interest for the digital industry, education and e-learning in particular
• Fluent proficiency in French, German and English
• Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L
What we offer:
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/
• Balance: Flexible hours, full remote work possible anywhere in France
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Interview Process:
• Phone screen with our recruiter
• Discovery meeting with the LEC coach
• Case study presentation
• Clarification meeting with our Head of PS
• Culture fit interview with our VP CS
• Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400 team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via Built In NYC
schedule_type: Full-timework_from_home: 1
As an Account Executive on the North American Mid-Market team, you are responsible for driving revenue in North America with a focus on the mid-market segment (100 - 2,500 employees). You are committed to learning and executing our proven sales methodologies to hit your quota and grow your sales skills.
Hear from your future coach...
"My core objective for the Mid-Market team is to continuously strive to be the best sellers in the industry. This
As an Account Executive on the North American Mid-Market team, you are responsible for driving revenue in North America with a focus on the mid-market segment (100 - 2,500 employees). You are committed to learning and executing our proven sales methodologies to hit your quota and grow your sales skills.
Hear from your future coach...
"My core objective for the Mid-Market team is to continuously strive to be the best sellers in the industry. This pursuit is driven by our unyielding commitment to quality execution and a culture that thrives on peer-driven upskilling. Within our team, my expectation is that the Account Executives inspire each other to reach higher levels of achievement through constructive feedback and mutual support," - Brian Merical, Director of Mid Market Sales
Within 1 month, you will:
• Master the product demo and pitch
• Meet the global team through virtual coffee meets and happy hours
• Get familiar with our Convexity culture
Within 3 months, you will:
• Close your first deal
• Run tailored and exceptional client meetings
• Build your own pipeline
• Become an expert in Learning & Development market trends, emerging technologies, and competitors
Within 6 months, you will:
• Drive revenue generation through qualifying and closing new business
• Meet and exceed all quarterly sales quotas
Within 12 months, you will:
• Contribute as a subject matter expert on the 360Learning platform and share your knowledge with the rest of the organization
• Be ready to tackle more complex, multi-thread deals
The Skill Set
• At least 3 years of experience in a B2B SaaS environment as an Account Executive or Pre-sales Role
• A growth mindset and a life-long learning attitude
• Strong analytical and organizational skills
• Strong written and verbal communication skills
• Executed complex software/platform demos in your sales process
• A Bachelor’s degree or higher level of education
• Enthusiasm about the idea of working in our Culture of Convexity (https://bit.ly/Convexity_360L)
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
Hear from your future coach...
"My core objective for the Mid-Market team is to continuously strive to be the best sellers in the industry. This pursuit is driven by our unyielding commitment to quality execution and a culture that thrives on peer-driven upskilling. Within our team, my expectation is that the Account Executives inspire each other to reach higher levels of achievement through constructive feedback and mutual support," - Brian Merical, Director of Mid Market Sales
Within 1 month, you will:
• Master the product demo and pitch
• Meet the global team through virtual coffee meets and happy hours
• Get familiar with our Convexity culture
Within 3 months, you will:
• Close your first deal
• Run tailored and exceptional client meetings
• Build your own pipeline
• Become an expert in Learning & Development market trends, emerging technologies, and competitors
Within 6 months, you will:
• Drive revenue generation through qualifying and closing new business
• Meet and exceed all quarterly sales quotas
Within 12 months, you will:
• Contribute as a subject matter expert on the 360Learning platform and share your knowledge with the rest of the organization
• Be ready to tackle more complex, multi-thread deals
The Skill Set
• At least 3 years of experience in a B2B SaaS environment as an Account Executive or Pre-sales Role
• A growth mindset and a life-long learning attitude
• Strong analytical and organizational skills
• Strong written and verbal communication skills
• Executed complex software/platform demos in your sales process
• A Bachelor’s degree or higher level of education
• Enthusiasm about the idea of working in our Culture of Convexity (https://bit.ly/Convexity_360L)
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via ZipRecruiter
schedule_type: Contractorwork_from_home: 1
Our Support Team plays a critical role in the daily life of our customers. We provide assistance for all functional and technical questions and only operate asynchronously (email only): no live assistance (chat, phone) is provided.
As a Support Agent for the EMEA region, your mission will be to answer all queries from our French and English customers by email...
You will work in full autonomy, your work will be judged on measurable results and while
Our Support Team plays a critical role in the daily life of our customers. We provide assistance for all functional and technical questions and only operate asynchronously (email only): no live assistance (chat, phone) is provided.
As a Support Agent for the EMEA region, your mission will be to answer all queries from our French and English customers by email...
You will work in full autonomy, your work will be judged on measurable results and while we have guidelines for style of writing, there is no script whatsoever and each individual can bring their own personal touch.
Within 1 month, you will:
• Experience a comprehensive onboarding that includes an insight into our teams, culture, and product
• Become an expert in Trello & asynchronous communication
• Discover the Support team and get to know the key stakeholders you'll be working with
• Answer to written requests from clients (50% of the time)
Within 3 months, you will:
• Start answering to written requests from clients
• Guarantee customer satisfaction and respect of our SLAs (we aim at answering most requests under 2 hours)
• Get to know our product and all its features inside out
Within 6 months, you will:
• Keep answering to written requests from clients
• Work autonomously to identify and document bugs and have them solved by the R&D team
• Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Within 12 months, you will:
• Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
• Start handling our most valuable customers by becoming a dedicated agent for some of them
The Skills Set
• 3+ years experience within support function role
• You bring a client-centricity mindset to everything you do
• You are a problem solver and a great investigator
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in French
• You are fluent in English (B2 level required)
• You have a passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions
• Enthusiasm for our culture explained here
What We Offer
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Interview Process
• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our Head of Support
• Case Study to do at home
• Clarification Meeting with a Support Agent or a Product Manager
• Culture Fit Meeting with our VP Client Success
• Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Apply for this job Show more details...
As a Support Agent for the EMEA region, your mission will be to answer all queries from our French and English customers by email...
You will work in full autonomy, your work will be judged on measurable results and while we have guidelines for style of writing, there is no script whatsoever and each individual can bring their own personal touch.
Within 1 month, you will:
• Experience a comprehensive onboarding that includes an insight into our teams, culture, and product
• Become an expert in Trello & asynchronous communication
• Discover the Support team and get to know the key stakeholders you'll be working with
• Answer to written requests from clients (50% of the time)
Within 3 months, you will:
• Start answering to written requests from clients
• Guarantee customer satisfaction and respect of our SLAs (we aim at answering most requests under 2 hours)
• Get to know our product and all its features inside out
Within 6 months, you will:
• Keep answering to written requests from clients
• Work autonomously to identify and document bugs and have them solved by the R&D team
• Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Within 12 months, you will:
• Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
• Start handling our most valuable customers by becoming a dedicated agent for some of them
The Skills Set
• 3+ years experience within support function role
• You bring a client-centricity mindset to everything you do
• You are a problem solver and a great investigator
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in French
• You are fluent in English (B2 level required)
• You have a passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions
• Enthusiasm for our culture explained here
What We Offer
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Interview Process
• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our Head of Support
• Case Study to do at home
• Clarification Meeting with a Support Agent or a Product Manager
• Culture Fit Meeting with our VP Client Success
• Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Apply for this job Show more details...
via Built In NYC
schedule_type: Full-timework_from_home: 1
As a Customer Success Manager (or as we like to call them, a Client Success Partner), you will partner with our clients to achieve their digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best... practices, create action plans to capitalize on those
As a Customer Success Manager (or as we like to call them, a Client Success Partner), you will partner with our clients to achieve their digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best... practices, create action plans to capitalize on those opportunities and develop an ROI strategy.
You will ensure the renewal of contracts by helping our customers achieve their desired outcomes, which in many cases includes coordinating different resources to address customer requirements (technical, educational, etc.). This is a high profile role within our growing company, as you are responsible for the development and goal attainment of our clients!
Hear from the team:
“As a member of the Client Success team you not only will join a group of high performing, customer-centric team members, but you’ll have an opportunity to see your direct impact on your clients and 360Learning daily. We have exciting and strategic conversations and partner with our clients so they can be successful; and their success is our success.” - Howard Simpson, Senior Director of Customer Success, https://www.linkedin.com/in/howardcsimpson/
Within 1 month, you will:
• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Customer Success team
• Participate in your first customer meetings with members of your team
Within 3 months, you will:
• Take over a portfolio of existing customers
• Start new projects with new clients
• Audit and analyze platform usage to identify opportunities
• Learn industry best practices and benchmarks
Within 6 months, you will:
• Define the Learning & Development roadmap & strategy with your client, and identify new use cases to deploy on the platform
• Define a retro-planning to deploy these
• Identify and document customer use cases
• Develop a relationship of trust between the client and 360Learning, in particular by being in contact with key sponsors
• Work with Account Managers to detect new projects to develop the account
Within 12 months, you will:
• Limit churn by identifying customers at risk and implementing corrective actions
• Identify and develop advocates
• Develop and share good business practices with the entire Customer Success team
The Skill Set
• 3 years of experience in a Customer Success role
• Previous experience working in the SaaS industry
• Knowledge of customer success KPIs
• Previous experience working in Learning & Development preferred
• Strong interest for education and e-learning in particular
• Strong interpersonal and communication skills
• Bachelor’s Degree or equivalent
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
You will ensure the renewal of contracts by helping our customers achieve their desired outcomes, which in many cases includes coordinating different resources to address customer requirements (technical, educational, etc.). This is a high profile role within our growing company, as you are responsible for the development and goal attainment of our clients!
Hear from the team:
“As a member of the Client Success team you not only will join a group of high performing, customer-centric team members, but you’ll have an opportunity to see your direct impact on your clients and 360Learning daily. We have exciting and strategic conversations and partner with our clients so they can be successful; and their success is our success.” - Howard Simpson, Senior Director of Customer Success, https://www.linkedin.com/in/howardcsimpson/
Within 1 month, you will:
• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Customer Success team
• Participate in your first customer meetings with members of your team
Within 3 months, you will:
• Take over a portfolio of existing customers
• Start new projects with new clients
• Audit and analyze platform usage to identify opportunities
• Learn industry best practices and benchmarks
Within 6 months, you will:
• Define the Learning & Development roadmap & strategy with your client, and identify new use cases to deploy on the platform
• Define a retro-planning to deploy these
• Identify and document customer use cases
• Develop a relationship of trust between the client and 360Learning, in particular by being in contact with key sponsors
• Work with Account Managers to detect new projects to develop the account
Within 12 months, you will:
• Limit churn by identifying customers at risk and implementing corrective actions
• Identify and develop advocates
• Develop and share good business practices with the entire Customer Success team
The Skill Set
• 3 years of experience in a Customer Success role
• Previous experience working in the SaaS industry
• Knowledge of customer success KPIs
• Previous experience working in Learning & Development preferred
• Strong interest for education and e-learning in particular
• Strong interpersonal and communication skills
• Bachelor’s Degree or equivalent
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via Built In NYC
schedule_type: Full-timework_from_home: 1
360Learning is looking for a BDR Operations Manager to join our Marketing Operations team. Your mission is to enable our global BDR teams to maximize their performance. Your scope includes BDR tools, processes, performance management, planning, and reporting.
As our BDR Ops lead, you’ll have a lot of autonomy and opportunity to own your scope, make an impact, and drive change in a critical area... of our business.
You’ll report to the Director
360Learning is looking for a BDR Operations Manager to join our Marketing Operations team. Your mission is to enable our global BDR teams to maximize their performance. Your scope includes BDR tools, processes, performance management, planning, and reporting.
As our BDR Ops lead, you’ll have a lot of autonomy and opportunity to own your scope, make an impact, and drive change in a critical area... of our business.
You’ll report to the Director of Marketing Operations. He’s someone who has done the job before, has reasonable expectations, and a fondness for Dad jokes.
Part of his mission is to give you all the support you need to level up in your career, including continuous learning and coaching.
Responsibilities & Ramp Up Timeline:
BDR Tech Stack Administration (10%)
• Be the primary administrator for our BDR tech stack including Salesloft (sales engagement), Chili Piper (meeting booking), Distribution Engine (lead routing), Cognism (contact sourcing), and Truly (telephony).
• Provision, enable, and support our users of these tools.
Lead Management Ops (10%)
• Monitor our lead flow and routing system to ensure every lead reaches its intended destination.
• Monitor BDR SLAs to maintain best-in-class response time.
System and Process Development (30%)
• Develop and prioritize a roadmap of new features to continually develop and improve our systems and Processes.
• For example, this could include new routing features, workflow automation, lead management processes, dashboards, etc.
• As part of this effort, you may collaborate with other system owners across the business, such as our Salesforce Team, Data Team, other Marketing Ops team members, etc.
Performance Management (35%)
• Proactively monitor the performance of our BDR teams.
• Leverage data to identify opportunities and propose initiatives to improve performance.
• Collaborate with BDR and Demand Gen leaders to identify and resolve performance issues and drive change.
Planning and Incentives (15%)
• Partner with leadership in the business planning process.
• Set BDR team and individual targets.
• Report on target achievement and collaborate with finance on incentives.
• Collaborate with BDR managers to ensure teams are staffed at optimal levels.
Within 1 month, you will:
• Be aware of BDR targets, organization, roadmap, tools and processes.
• Meet the inbound and outbound BDR teams located in the US, UK, France, and Germany.
• Take ownership of BDR tool administration and user enablement.
• Define your quarterly OKRs (Objectives and Key Results)
Within 3 months, you will:
• Begin monitoring and optimizing our lead flow.
• Take ownership of monthly reporting and incentive cadences.
• Work on developing some new features to improve our systems and processes.
Within 6 months, you will:
• Build a roadmap of improvements to our systems.
• Drive insights into BDR performance through reporting capabilities.
• Identify performance-improvement opportunities.
Within 12 months, you will:
• Identify and lead projects to drive BDR productivity.
• Give strategic input to define your team’s roadmap.
• Be a key partner for all DG and BDR team members.
What We’re Looking For: Experience / Technical Skills:
• 3+ years of experience in Salesforce and marketing automation.
• Experience with developing and running lead routing systems (e.g., Distribution Engine, Lean Data, Ringlead, etc.) in a complex business environment.
• Experience with other tools in our tech stack like Chili Piper and Salesloft.
• Understanding of B2B sales processes (lead routing, BDR qualification, etc.)
What We’re Looking For: Soft Skills:
• You have a drive to understand business dynamics and improve performance.
• You have “figure-it-out-ability”. This (made-up) word basically means you enjoy solving new and novel problems and can be resourceful in figuring things out. You know how to Google it, dig through platform docs, and use trial and error to get to the bottom of technical mysteries.
• You pay attention to detail. You can be the kind-yet-firm enforcer of naming conventions, taxonomies, and SLAs.
• You are keen on continually improving systems and processes, with a passion for making things more automated and efficient.
• You believe clear documentation is the key to a successful process.
• You have enthusiasm for our culture of Convexity explained here: https://bit.ly/Convexity_360L
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
As our BDR Ops lead, you’ll have a lot of autonomy and opportunity to own your scope, make an impact, and drive change in a critical area... of our business.
You’ll report to the Director of Marketing Operations. He’s someone who has done the job before, has reasonable expectations, and a fondness for Dad jokes.
Part of his mission is to give you all the support you need to level up in your career, including continuous learning and coaching.
Responsibilities & Ramp Up Timeline:
BDR Tech Stack Administration (10%)
• Be the primary administrator for our BDR tech stack including Salesloft (sales engagement), Chili Piper (meeting booking), Distribution Engine (lead routing), Cognism (contact sourcing), and Truly (telephony).
• Provision, enable, and support our users of these tools.
Lead Management Ops (10%)
• Monitor our lead flow and routing system to ensure every lead reaches its intended destination.
• Monitor BDR SLAs to maintain best-in-class response time.
System and Process Development (30%)
• Develop and prioritize a roadmap of new features to continually develop and improve our systems and Processes.
• For example, this could include new routing features, workflow automation, lead management processes, dashboards, etc.
• As part of this effort, you may collaborate with other system owners across the business, such as our Salesforce Team, Data Team, other Marketing Ops team members, etc.
Performance Management (35%)
• Proactively monitor the performance of our BDR teams.
• Leverage data to identify opportunities and propose initiatives to improve performance.
• Collaborate with BDR and Demand Gen leaders to identify and resolve performance issues and drive change.
Planning and Incentives (15%)
• Partner with leadership in the business planning process.
• Set BDR team and individual targets.
• Report on target achievement and collaborate with finance on incentives.
• Collaborate with BDR managers to ensure teams are staffed at optimal levels.
Within 1 month, you will:
• Be aware of BDR targets, organization, roadmap, tools and processes.
• Meet the inbound and outbound BDR teams located in the US, UK, France, and Germany.
• Take ownership of BDR tool administration and user enablement.
• Define your quarterly OKRs (Objectives and Key Results)
Within 3 months, you will:
• Begin monitoring and optimizing our lead flow.
• Take ownership of monthly reporting and incentive cadences.
• Work on developing some new features to improve our systems and processes.
Within 6 months, you will:
• Build a roadmap of improvements to our systems.
• Drive insights into BDR performance through reporting capabilities.
• Identify performance-improvement opportunities.
Within 12 months, you will:
• Identify and lead projects to drive BDR productivity.
• Give strategic input to define your team’s roadmap.
• Be a key partner for all DG and BDR team members.
What We’re Looking For: Experience / Technical Skills:
• 3+ years of experience in Salesforce and marketing automation.
• Experience with developing and running lead routing systems (e.g., Distribution Engine, Lean Data, Ringlead, etc.) in a complex business environment.
• Experience with other tools in our tech stack like Chili Piper and Salesloft.
• Understanding of B2B sales processes (lead routing, BDR qualification, etc.)
What We’re Looking For: Soft Skills:
• You have a drive to understand business dynamics and improve performance.
• You have “figure-it-out-ability”. This (made-up) word basically means you enjoy solving new and novel problems and can be resourceful in figuring things out. You know how to Google it, dig through platform docs, and use trial and error to get to the bottom of technical mysteries.
• You pay attention to detail. You can be the kind-yet-firm enforcer of naming conventions, taxonomies, and SLAs.
• You are keen on continually improving systems and processes, with a passion for making things more automated and efficient.
• You believe clear documentation is the key to a successful process.
• You have enthusiasm for our culture of Convexity explained here: https://bit.ly/Convexity_360L
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via Salary.com
schedule_type: Full-time
As a VP of Sales, you are responsible for refining and executing our sales strategy in the North American Market. You will directly coach the US Enterprise Sales team (6 people) as well as the leaders of Mid Market Sales (10 people), Account Management (4 people), and Business Development (12 people) in acquiring and developing our client base across multiple verticals.
You will report to the... 360learning CRO. The ideal candidate is a great people
As a VP of Sales, you are responsible for refining and executing our sales strategy in the North American Market. You will directly coach the US Enterprise Sales team (6 people) as well as the leaders of Mid Market Sales (10 people), Account Management (4 people), and Business Development (12 people) in acquiring and developing our client base across multiple verticals.
You will report to the... 360learning CRO. The ideal candidate is a great people leader and a strategic thinker, but also a resourceful hands-on professional comfortable working in a lean start-up environment. As a seasoned Sales leader, you have a proven track record for driving ($500K ) Enterprise mandates and building world-class Enterprise Sales teams.
If you are looking for a once-in-lifetime opportunity to build a world-class Sales organization alongside some of the brightest and most dynamic founders in the EdTech Space, 360learning is the place for you.
What You’ll Do
• Develop and implement scalable sales processes, key performance indicators (KPIs), and systems to continuously improve performance of sales and account management teams
• Take full ownership of team effectiveness on all aspects of the sales process including client presentations, proposals, contract negotiations, and final close
• Travel as needed to industry events and in-person meetings with prospective clients to assist in the development of key relationships
• Close high-value enterprise sales opportunities and build trusted relationships with target prospects and customers
• Hire, train, mentor, and motivate high-performing sales teams focused on consultative sales methodologies and activities
• Provide regular and meaningful insights to the CRO and other members of the Executive team on team performance, market trends, product feature requests, and competition
The Skills Set
• At least 10 years of experience in a B2B SaaS environment including 4 years of Direct management experience
• Successful track record leading sales reps to achieve million-dollar quotas
• Expertise in designing and executing successful outbound strategies (account planning, Territory management, multi-channel outreach strategies)
• Strong analytical skills to identify team trends and patterns to drive results
• A growth mindset and a life-long learning attitude
• Enthusiasm for our Convexity culture, explained here
Our Commitment to You
• Compensation: Competitive salary which includes a variable component and equity
• Benefits/Perks: Comprehensive medical, vision and dental insurance, 401k matching starting the 1st day. Generous parental leave policy. Level up your skills with our very own platform. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/
• Balance: Unlimited PTO! We are remote-friendly and promote flexible work hours.
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Recruitment process
• Phone screen with our Talent Acquisition Manager
• Discovery Meeting with the hiring manager
• Team meetings with different peers
• Case study preparation and presentation
• Cultural Fit with a co-founder
• Reference check
• Offer
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400 team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
You will report to the... 360learning CRO. The ideal candidate is a great people leader and a strategic thinker, but also a resourceful hands-on professional comfortable working in a lean start-up environment. As a seasoned Sales leader, you have a proven track record for driving ($500K ) Enterprise mandates and building world-class Enterprise Sales teams.
If you are looking for a once-in-lifetime opportunity to build a world-class Sales organization alongside some of the brightest and most dynamic founders in the EdTech Space, 360learning is the place for you.
What You’ll Do
• Develop and implement scalable sales processes, key performance indicators (KPIs), and systems to continuously improve performance of sales and account management teams
• Take full ownership of team effectiveness on all aspects of the sales process including client presentations, proposals, contract negotiations, and final close
• Travel as needed to industry events and in-person meetings with prospective clients to assist in the development of key relationships
• Close high-value enterprise sales opportunities and build trusted relationships with target prospects and customers
• Hire, train, mentor, and motivate high-performing sales teams focused on consultative sales methodologies and activities
• Provide regular and meaningful insights to the CRO and other members of the Executive team on team performance, market trends, product feature requests, and competition
The Skills Set
• At least 10 years of experience in a B2B SaaS environment including 4 years of Direct management experience
• Successful track record leading sales reps to achieve million-dollar quotas
• Expertise in designing and executing successful outbound strategies (account planning, Territory management, multi-channel outreach strategies)
• Strong analytical skills to identify team trends and patterns to drive results
• A growth mindset and a life-long learning attitude
• Enthusiasm for our Convexity culture, explained here
Our Commitment to You
• Compensation: Competitive salary which includes a variable component and equity
• Benefits/Perks: Comprehensive medical, vision and dental insurance, 401k matching starting the 1st day. Generous parental leave policy. Level up your skills with our very own platform. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/
• Balance: Unlimited PTO! We are remote-friendly and promote flexible work hours.
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Recruitment process
• Phone screen with our Talent Acquisition Manager
• Discovery Meeting with the hiring manager
• Team meetings with different peers
• Case study preparation and presentation
• Cultural Fit with a co-founder
• Reference check
• Offer
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400 team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via HighFive Partners Job Board
schedule_type: Full-timework_from_home: 1
Having reached 400 people and made the US our #1 market in terms of new business, we are now looking for a US-based Chief Marketing Officer to take 360Learning to the next level.
As our CMO, you will evangelize our unique "upskill from within" proposition and be a thought leader in the L&D space. You'll lead our inbound machine to excel further and create an equally impressive organization on... the outbound side.
We are looking for a great people
Having reached 400 people and made the US our #1 market in terms of new business, we are now looking for a US-based Chief Marketing Officer to take 360Learning to the next level.
As our CMO, you will evangelize our unique "upskill from within" proposition and be a thought leader in the L&D space. You'll lead our inbound machine to excel further and create an equally impressive organization on... the outbound side.
We are looking for a great people leader with a strong track record in B2B SaaS marketing to coach our 4 sub-teams: Product Marketing, Brand and Content Marketing, Demand Generation (i.e., paid marketing and events), and Marketing Ops (i.e., automation and BDR support).
You will report to our COO and strategize on a regular basis with our CEO and Board of Directors.
Within 1 month, you will:
• Understand our culture, marketing strategy, positioning, organization, processes and performance management
• Build a diagnostic and identify opportunities for improvement
Within 3 months, you will:
• Build a 18 months roadmap for the marketing team
• Validate our messaging framework and content strategy
• Take ownership of analyst relationships
Within 12 months, you will:
• Lead strategic projects for the company
• Decide if we need to rename / rebrand. Lead the project if needed
• Decide if we need to reposition and how
• Transform our demand generation team from a demand capture to a demand creation machine
The Skill Set
• 10+ years of experience in B2B SaaS marketing ideally in HR tech
• Master of at least 3 of the following functions: product marketing, demand generation, content marketing, brand
• Outstanding communication skills - We are expecting our CMO to be vocal in the market
• Servant leadership style to lead a team of 30+
• Knowledge of L&D / Learning space is a strong plus
• Experience in rebranding / renaming is a plus
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
Interview process
• Phone screen with a Talent Acquisition Manager
• Discovery meeting with our COO
• Case study and discussion with our CEO and COO
• Culture fit interviews with our CHRO
• Meet the team (Head of DG, PMM director, Marketing ops director, Content director)
#LI-LH
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
As our CMO, you will evangelize our unique "upskill from within" proposition and be a thought leader in the L&D space. You'll lead our inbound machine to excel further and create an equally impressive organization on... the outbound side.
We are looking for a great people leader with a strong track record in B2B SaaS marketing to coach our 4 sub-teams: Product Marketing, Brand and Content Marketing, Demand Generation (i.e., paid marketing and events), and Marketing Ops (i.e., automation and BDR support).
You will report to our COO and strategize on a regular basis with our CEO and Board of Directors.
Within 1 month, you will:
• Understand our culture, marketing strategy, positioning, organization, processes and performance management
• Build a diagnostic and identify opportunities for improvement
Within 3 months, you will:
• Build a 18 months roadmap for the marketing team
• Validate our messaging framework and content strategy
• Take ownership of analyst relationships
Within 12 months, you will:
• Lead strategic projects for the company
• Decide if we need to rename / rebrand. Lead the project if needed
• Decide if we need to reposition and how
• Transform our demand generation team from a demand capture to a demand creation machine
The Skill Set
• 10+ years of experience in B2B SaaS marketing ideally in HR tech
• Master of at least 3 of the following functions: product marketing, demand generation, content marketing, brand
• Outstanding communication skills - We are expecting our CMO to be vocal in the market
• Servant leadership style to lead a team of 30+
• Knowledge of L&D / Learning space is a strong plus
• Experience in rebranding / renaming is a plus
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
Interview process
• Phone screen with a Talent Acquisition Manager
• Discovery meeting with our COO
• Case study and discussion with our CEO and COO
• Culture fit interviews with our CHRO
• Meet the team (Head of DG, PMM director, Marketing ops director, Content director)
#LI-LH
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via Product Marketing Alliance
schedule_type: Full-timework_from_home: 1
As a Product Marketer at 360Learning, you will own the positioning and messaging for a product area–including setting the commercial strategy, developing collateral, and bringing new features to market. You’ll work closely with Marketing, Sales, and Customer Success to drive demand and adoption for your product area. For upcoming features, you’ll work hand-in-hand with a Product Manager to shape... the product and go-to-market strategy.
You’ll
As a Product Marketer at 360Learning, you will own the positioning and messaging for a product area–including setting the commercial strategy, developing collateral, and bringing new features to market. You’ll work closely with Marketing, Sales, and Customer Success to drive demand and adoption for your product area. For upcoming features, you’ll work hand-in-hand with a Product Manager to shape... the product and go-to-market strategy.
You’ll join a growing function at 360Learning and will be part of scaling our team. We’ve built a foundation, but now it’s time to multiply our impact so we can help our teams achieve our ambitious growth goals. You will be coached by our Product Marketing Lead.
Accountabilities
• Develop product positioning and messaging that sets us apart in the market
• Lead cross-functional product launches and campaigns that drive product demand and adoption
• Conduct market research – including customer interviews, win/loss analysis, and competitive intel – to inform our product and go-to-market strategy
• Craft compelling marketing collaterals that demonstrate the value our product provides customers, including case studies, landing pages, and slides
• Continuously monitor sales and marketing performance to identify opportunities to improve our go-to-market strategy
Profile
• Minimum 1-2 years of product marketing experience at a B2B SaaS company
• You are a strong communicator. You’re a go-to person for colleagues to help refine narrative structure, messaging, and copy
• You are data-driven but know that qualitative observations bring invaluable texture–you take the time and effort to ensure you’ve captured the whole story
• You are meticulous when it comes to details but never lose sight of the big picture
• You thrive in ambiguity. You have numerous examples of taking complex requirements and opposing viewpoints to deliver high-impact projects
• You’re “customer obsessed.”
• Fluent in French and in English (B2 level or equivalent)
• Enthusiasm about the idea of working in our Culture of Convexity
Recruitment process
• Phone chat with the Talent Acquisition team
• Discovery meeting with the Director of Product Marketing
• Chat with a Product Manager and a Teammate from the Operations team
• Case study
• Culture fit meeting with one of our co-founders
• Offer !
What We Offer
• Compensation: Includes base salary, a variable component and equity
• Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Flexibility: Flexible hours, full remote work possible anywhere in France
• International team: Offices in London, New York and Paris
• Culture: A framework to make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond
Who We Are
360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.
360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
You’ll join a growing function at 360Learning and will be part of scaling our team. We’ve built a foundation, but now it’s time to multiply our impact so we can help our teams achieve our ambitious growth goals. You will be coached by our Product Marketing Lead.
Accountabilities
• Develop product positioning and messaging that sets us apart in the market
• Lead cross-functional product launches and campaigns that drive product demand and adoption
• Conduct market research – including customer interviews, win/loss analysis, and competitive intel – to inform our product and go-to-market strategy
• Craft compelling marketing collaterals that demonstrate the value our product provides customers, including case studies, landing pages, and slides
• Continuously monitor sales and marketing performance to identify opportunities to improve our go-to-market strategy
Profile
• Minimum 1-2 years of product marketing experience at a B2B SaaS company
• You are a strong communicator. You’re a go-to person for colleagues to help refine narrative structure, messaging, and copy
• You are data-driven but know that qualitative observations bring invaluable texture–you take the time and effort to ensure you’ve captured the whole story
• You are meticulous when it comes to details but never lose sight of the big picture
• You thrive in ambiguity. You have numerous examples of taking complex requirements and opposing viewpoints to deliver high-impact projects
• You’re “customer obsessed.”
• Fluent in French and in English (B2 level or equivalent)
• Enthusiasm about the idea of working in our Culture of Convexity
Recruitment process
• Phone chat with the Talent Acquisition team
• Discovery meeting with the Director of Product Marketing
• Chat with a Product Manager and a Teammate from the Operations team
• Case study
• Culture fit meeting with one of our co-founders
• Offer !
What We Offer
• Compensation: Includes base salary, a variable component and equity
• Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Flexibility: Flexible hours, full remote work possible anywhere in France
• International team: Offices in London, New York and Paris
• Culture: A framework to make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond
Who We Are
360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.
360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via Karkidi
schedule_type: Full-timesalary: 120K–190K a yearwork_from_home: 1
Incorporating Machine Learning into 360Learning’s collaborative learning platform is one of our main challenges for the years to come. Because it is central to our future growth, we have created a dedicated squad to further this effort. The squad already includes ML Engineers, a Product Manager, and a Group Product Manager - we are looking for several more squad members, including our first ML... Ops Engineer.
As a key member of the AI squad, you
Incorporating Machine Learning into 360Learning’s collaborative learning platform is one of our main challenges for the years to come. Because it is central to our future growth, we have created a dedicated squad to further this effort. The squad already includes ML Engineers, a Product Manager, and a Group Product Manager - we are looking for several more squad members, including our first ML... Ops Engineer.
As a key member of the AI squad, you will be responsible for creating systems to ensure we can iterate both rapidly and confidently on ML-based systems. You will have the opportunity to:
Take on complex technical challenges: With 2.5 million users and 3 million courses played each month, having top-notch ML capabilities is key for 360Learning. We want to make sure that our ML services are up to the tasks of helping users find the material they need, and helping authors create it.
Lead the creation of our ML platform: You’ll have lots of autonomy to implement the ML platforms you see best, working in an almost 100% greenfield environment to apply the latest in ML Ops thinking.
Within 3 months you will:
• Discover the 360Learning platform
• Have a global view of our systems
• Get used to the team's processes
• Be making important contributions to our existing ML systems
• Have begun designing our ML platform
Within 6 months you will:
• Be progressively integrating aspects of your vision for the ML platform
• Have been instrumental in ratcheting up the performance of our existing recommendation systems.
Within 12 months you will:
• Be well on the way to establishing a fully-featured continuous training platform
• Have played a key role in developing new high-value Machine Learning-powered features such as content recommendation and creation for Authors, Smart Navigation...
The skill set:
• You’ve worked end-to-end on ML development and deployment with tools like Databricks
• You have experience with ML lifecycle management tools like MLFlow
• You’ve deployed ML solutions in the cloud and have cloud ops experience with tools like Terraform
• You have experience with popular ML frameworks and the Python data science stack
• You’re experienced with container technologies, but recognize that fully managed solutions can be the right choice
• You’ve used distributed systems like Spark
• You have an engineering or other STEM degree
• You are fluent in English (B2 level or equivalent)
• You show a strong enthusiasm for our culture, explained here
What we offer:
• Compensation. Competitive salary + equity
• Benefits/Perks. Comprehensive medical, vision, and dental insurance. 401k matching starting Day 1. Generous parental leave policy. Level up your skills with our very own platform. Apero with team members from around the world.
• Balance. We offer 20 days of annual PTO + 5 days for sick leave + holidays! We are remote-friendly and promote flexible work hours.
• Culture. Be a part of a global team. We are powered through our culture called Convexity(ask us about it)! Make an impact in a highly autonomous, low authority, and highly nimble environment.
Interview Process:
• Phone Screen with our Tech Talent Acquisition Manager
• Technical Test to do at Home (HackerRank)
• Discovery Meeting with our ML Engineer
• Design System exercise with our ML Engineer
• Clarification Meeting with our AI Product Manager
• Culture Fit Meeting with our Director of Engineering
• Offer Show more details...
As a key member of the AI squad, you will be responsible for creating systems to ensure we can iterate both rapidly and confidently on ML-based systems. You will have the opportunity to:
Take on complex technical challenges: With 2.5 million users and 3 million courses played each month, having top-notch ML capabilities is key for 360Learning. We want to make sure that our ML services are up to the tasks of helping users find the material they need, and helping authors create it.
Lead the creation of our ML platform: You’ll have lots of autonomy to implement the ML platforms you see best, working in an almost 100% greenfield environment to apply the latest in ML Ops thinking.
Within 3 months you will:
• Discover the 360Learning platform
• Have a global view of our systems
• Get used to the team's processes
• Be making important contributions to our existing ML systems
• Have begun designing our ML platform
Within 6 months you will:
• Be progressively integrating aspects of your vision for the ML platform
• Have been instrumental in ratcheting up the performance of our existing recommendation systems.
Within 12 months you will:
• Be well on the way to establishing a fully-featured continuous training platform
• Have played a key role in developing new high-value Machine Learning-powered features such as content recommendation and creation for Authors, Smart Navigation...
The skill set:
• You’ve worked end-to-end on ML development and deployment with tools like Databricks
• You have experience with ML lifecycle management tools like MLFlow
• You’ve deployed ML solutions in the cloud and have cloud ops experience with tools like Terraform
• You have experience with popular ML frameworks and the Python data science stack
• You’re experienced with container technologies, but recognize that fully managed solutions can be the right choice
• You’ve used distributed systems like Spark
• You have an engineering or other STEM degree
• You are fluent in English (B2 level or equivalent)
• You show a strong enthusiasm for our culture, explained here
What we offer:
• Compensation. Competitive salary + equity
• Benefits/Perks. Comprehensive medical, vision, and dental insurance. 401k matching starting Day 1. Generous parental leave policy. Level up your skills with our very own platform. Apero with team members from around the world.
• Balance. We offer 20 days of annual PTO + 5 days for sick leave + holidays! We are remote-friendly and promote flexible work hours.
• Culture. Be a part of a global team. We are powered through our culture called Convexity(ask us about it)! Make an impact in a highly autonomous, low authority, and highly nimble environment.
Interview Process:
• Phone Screen with our Tech Talent Acquisition Manager
• Technical Test to do at Home (HackerRank)
• Discovery Meeting with our ML Engineer
• Design System exercise with our ML Engineer
• Clarification Meeting with our AI Product Manager
• Culture Fit Meeting with our Director of Engineering
• Offer Show more details...
via ZipRecruiter
schedule_type: Full-timework_from_home: 1
As a Digital Customer Success Partner, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to:
- Ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available...
- Ensure the business impact of our solution is in accordance with the objectives set with the clients
- Ensure the renewal or signing of new contracts for accounts
As a Digital Customer Success Partner, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to:
- Ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available...
- Ensure the business impact of our solution is in accordance with the objectives set with the clients
- Ensure the renewal or signing of new contracts for accounts listed in your portfolio
- Contributing to the automation processes of the one-to-many strategies
- Last but not least, manage a portfolio of clients with a mix of one-to-one and digital communication
Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients!
Within one month, you will:
• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our CSP Pool Team, with the objective being to analyze the customer journey and build a proactive digital and one-to-many communication strategy
• Join your first customer meetings with other CSPs from the team
• Answer to a pool of clients asynchronously
Within three months, you will:
• Drive renewal calls
• Drive new customer onboardings
• Organize and present webinars, with internal experts
• Drive initiatives on specific topics such as 'office hours'
Within six months you will:
• Successfully onboard new customers and ensure the launch is on time
• Define the learning transformation roadmap during Business Reviews with the client and identify the asynchronous and one-to-many resources needed to achieve them
• Define a retro-planning of the asynchronous resources and one-to-many initiatives on the solution and vouch for it
• Identify and document customer use-cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
• Identify new project opportunities to develop the account and align with the Account Management team
Within 12 months, you will:
• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders within the client's team
• Develop and share good business practices with the entire Customer Success Team
• Participate in process and automation improvement
The Skills Set
• First experience in a Customer Success Partner position or within a Training Organization (training manager, trainer, training assistant) is preferred
• Previous experience in the SaaS B2B industry is nice to have
• Comfortable working within a process orientated environment
• A keen interest for the digital industry, education and e-learning in particular
• Excellent interpersonal and communication skills
• Native English. Other languages such as French and/or German are a bonus
• Enthusiasm about the idea of working in our Culture of Convexity: https://360learning.com/legal/convexity-guidelines/
What we offer
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/
• Balance: Flexible hours, full remote work possible anywhere in UK
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
The Interview Process
• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with a member of the CSP team
• Case Study with our Director of Customer Success + CSP team member
• Clarification Meeting with our Operations team
• Culture Fit Meeting with our CRO
• Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Apply for this job Show more details...
- Ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available...
- Ensure the business impact of our solution is in accordance with the objectives set with the clients
- Ensure the renewal or signing of new contracts for accounts listed in your portfolio
- Contributing to the automation processes of the one-to-many strategies
- Last but not least, manage a portfolio of clients with a mix of one-to-one and digital communication
Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients!
Within one month, you will:
• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our CSP Pool Team, with the objective being to analyze the customer journey and build a proactive digital and one-to-many communication strategy
• Join your first customer meetings with other CSPs from the team
• Answer to a pool of clients asynchronously
Within three months, you will:
• Drive renewal calls
• Drive new customer onboardings
• Organize and present webinars, with internal experts
• Drive initiatives on specific topics such as 'office hours'
Within six months you will:
• Successfully onboard new customers and ensure the launch is on time
• Define the learning transformation roadmap during Business Reviews with the client and identify the asynchronous and one-to-many resources needed to achieve them
• Define a retro-planning of the asynchronous resources and one-to-many initiatives on the solution and vouch for it
• Identify and document customer use-cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
• Identify new project opportunities to develop the account and align with the Account Management team
Within 12 months, you will:
• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders within the client's team
• Develop and share good business practices with the entire Customer Success Team
• Participate in process and automation improvement
The Skills Set
• First experience in a Customer Success Partner position or within a Training Organization (training manager, trainer, training assistant) is preferred
• Previous experience in the SaaS B2B industry is nice to have
• Comfortable working within a process orientated environment
• A keen interest for the digital industry, education and e-learning in particular
• Excellent interpersonal and communication skills
• Native English. Other languages such as French and/or German are a bonus
• Enthusiasm about the idea of working in our Culture of Convexity: https://360learning.com/legal/convexity-guidelines/
What we offer
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/
• Balance: Flexible hours, full remote work possible anywhere in UK
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
The Interview Process
• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with a member of the CSP team
• Case Study with our Director of Customer Success + CSP team member
• Clarification Meeting with our Operations team
• Culture Fit Meeting with our CRO
• Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Apply for this job Show more details...
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