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8x8
8x8.com is a renowned website providing cloud communication and collaboration solutions. With a strong emphasis on business communication, it offers a wide range of innovative services for companies of all sizes. The platform encompasses voice, video, chat, and contact center solutions, empowering organizations to enhance productivity and improve customer experience. Through their easy-to-use and integrated communication tools, businesses can seamlessly connect employees and customers across different channels and devices. Additionally, 8x8.com offers features like team messaging, virtual meetings, and advanced analytics, ultimately driving efficiency and reducing costs. With its cutting-edge technology and comprehensive offerings, 8x8.com is a trusted partner for businesses seeking effective communication solutions.
It uses hosted VoIP phone services and also provides a cloud-based call center solution that’s ideal for unified communications. Other notable features include 3-way calling, automated attendant, and ...comparisons.financesonline.com8x8 VoIP Phone Service is a system that provides advanced capabilities such as web conferencing, internet faxing, and smartphone integration.
The company had announced the appointment of Sipes as CEO on Dec. 10, 2020. Since the close of trading that day, the stock has plunged 85.5% through Tuesday, while the S&P 500 has gained 7.9%.finance.yahoo.comBusiness communications software company 8X8 Inc. disclosed Wednesday that it has "terminated its employment relationship" with Chief Executive David Sipes, after about two years under his leadership.
Communication: The 8x8 app makes communication easy and unlimited.ccm.netIt aims to offer its users a better remote working experience. It was developed by 8x8 Inc. and has over one hundred thousand installs on Android alone.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CitySan Jose, California
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Latitude\Longitude37.1807 / -121.787 Google Map
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Traffic rank#17,457 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Traded asNasdaq,:,EGHT,S&P 600 component
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Founded1987
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HeadquartersCampbell, California,, U.S.
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Number of locationsUS, UK, Romania, Australia, Singapore, Portugal
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Key peopleSamuel Wilson (interim CEO),Jaswinder Pal Singh (Chairman)
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Number of employees2,216 (2022)
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ProductsCloud Communications,Unified Communications,Contact Centers,Communication Platforms as a Service (CPaaS)
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BrandsJitsi
Traffic rank
#17,457
#17,457
Site age
28 yrs
28 yrs
Location
United States
United States
Popular Questions for 8x8
Newest job postings for 8x8
via Built In
posted_at: 10 hours agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Senior Technical Support Engineer II will have wide ranging experience, uses professional concepts to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept/peer review). Level at which career may plateau.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
Customer Communication:
• Skilled in obtaining buy-in from customer on required actions on customer's part
• Able to negotiate with customer and other vendors when the cause of an issue is ambiguous, using solid technical arguments
• Able to present the customers with options, and qualify recommendations using technical and business arguments.
Internal Communications:
• Able to rapidly escalate high severity issues across Support leadership and other cross-functional teams
• Confident in determining the need of a 'war room' or similarly highly focused cross-functional team, and being able to coordinate the participation of all required parties.
Presentation Skills:
• Able to guide a presentation and discussion to cover all required topics
• Able to deliver negative results empathetically
• Confident communicating with Senior Management and external stakeholders
Business Context:
• Quickly grasps the technical and business implications of the support history for a specific customer and is able to determine/suggest the best communication strategy for the given customer.
Displays ability to translate high level technical details to end user understandable terms and converts irate user to aa advocate through his/her communication skills.
All communications (internal & external) should have good attention to details (ie case updates and knowledge base (KB) articles)
Ability to take and provide constructive internal feedback
Ability to customize your interaction to the individual customer personalities and contexts
Ability to remain calm under pressure and continue effective communications, turning customers from detractors to promoters
Keen problem solver, with ability to think on your feet and look for solutions whilst effectively communicating escalations to internal teams
Ability to anticipate additional potential problems before they impact the customer
Confident communicating with Senior Management and external stakeholders
Own the feedback and communication channel both internally and externally
IP Telephony and Contact Center Solutions:
• Operational knowledge in how IP Telephony and Virtual Contact center solutions interact with other technology in the typical environment (network, business applications, etc)
• Operational knowledge of of Avaya, Mitel and Cisco solutions and how these solutions can be replaced using Cloud based 8x8 products
Cloud Technology:
• Detailed knowledge in all components of cloud technology based applications
8x8 Virtual Office & 8x8 Virtual Call Center:
• Expert in Admin Console of VCC and expert ability to troubleshoot the applications
• Expert in Admin Console of CM/AM/VCC and expert ability to troubleshoot the applications Web Application, Client and Server Side
• Working knowledge of database systems used in 8x8 products, data retrieval (SQL), databases Oracle or similar
• Understanding of web programming language such as (PHP, JavaScript, NodeJs, Python etc)""
""* Ability to filter customer reported bugs qualify and quantify, route to appropriate team if needed, or own all throughout to resolution
• Ability to work with our internal tools and engineering teams to reproduce customer reported problems
• Ability to debug using Kibana, Dashbase and Splunk logs""
• Confident use of PHP MyAdmin, Splunk and Dashbash
• Understand product flows, correlate them with specific customer configurations in order to be able to analyze product logs and conclude resolution for the customer reported issues
• Re Invents or Discovers Gaps in Workflows of Organization and helps management create new processes for better customer experience""
Bachelor’s / Masters degree in a technical field and/or comparable industry certifications or experience
CCNA, CCNP""
• Defines and drives/facilitates complex change initiatives
• Orchestrates full circle review of change impact to ensure change acceptance
• Communicates changes and potential impact to wider org""
• The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Senior Technical Support Engineer II will have wide ranging experience, uses professional concepts to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept/peer review). Level at which career may plateau.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
Customer Communication:
• Skilled in obtaining buy-in from customer on required actions on customer's part
• Able to negotiate with customer and other vendors when the cause of an issue is ambiguous, using solid technical arguments
• Able to present the customers with options, and qualify recommendations using technical and business arguments.
Internal Communications:
• Able to rapidly escalate high severity issues across Support leadership and other cross-functional teams
• Confident in determining the need of a 'war room' or similarly highly focused cross-functional team, and being able to coordinate the participation of all required parties.
Presentation Skills:
• Able to guide a presentation and discussion to cover all required topics
• Able to deliver negative results empathetically
• Confident communicating with Senior Management and external stakeholders
Business Context:
• Quickly grasps the technical and business implications of the support history for a specific customer and is able to determine/suggest the best communication strategy for the given customer.
Displays ability to translate high level technical details to end user understandable terms and converts irate user to aa advocate through his/her communication skills.
All communications (internal & external) should have good attention to details (ie case updates and knowledge base (KB) articles)
Ability to take and provide constructive internal feedback
Ability to customize your interaction to the individual customer personalities and contexts
Ability to remain calm under pressure and continue effective communications, turning customers from detractors to promoters
Keen problem solver, with ability to think on your feet and look for solutions whilst effectively communicating escalations to internal teams
Ability to anticipate additional potential problems before they impact the customer
Confident communicating with Senior Management and external stakeholders
Own the feedback and communication channel both internally and externally
IP Telephony and Contact Center Solutions:
• Operational knowledge in how IP Telephony and Virtual Contact center solutions interact with other technology in the typical environment (network, business applications, etc)
• Operational knowledge of of Avaya, Mitel and Cisco solutions and how these solutions can be replaced using Cloud based 8x8 products
Cloud Technology:
• Detailed knowledge in all components of cloud technology based applications
8x8 Virtual Office & 8x8 Virtual Call Center:
• Expert in Admin Console of VCC and expert ability to troubleshoot the applications
• Expert in Admin Console of CM/AM/VCC and expert ability to troubleshoot the applications Web Application, Client and Server Side
• Working knowledge of database systems used in 8x8 products, data retrieval (SQL), databases Oracle or similar
• Understanding of web programming language such as (PHP, JavaScript, NodeJs, Python etc)""
""* Ability to filter customer reported bugs qualify and quantify, route to appropriate team if needed, or own all throughout to resolution
• Ability to work with our internal tools and engineering teams to reproduce customer reported problems
• Ability to debug using Kibana, Dashbase and Splunk logs""
• Confident use of PHP MyAdmin, Splunk and Dashbash
• Understand product flows, correlate them with specific customer configurations in order to be able to analyze product logs and conclude resolution for the customer reported issues
• Re Invents or Discovers Gaps in Workflows of Organization and helps management create new processes for better customer experience""
Bachelor’s / Masters degree in a technical field and/or comparable industry certifications or experience
CCNA, CCNP""
• Defines and drives/facilitates complex change initiatives
• Orchestrates full circle review of change impact to ensure change acceptance
• Communicates changes and potential impact to wider org""
• The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
Our Customer Success Managers position is responsible for building and maintaining relationships with our existing customers, with a focus on Retention, Adoption of our communications and UC,CC & XCaaS products, as well as looking for opportunities for expansion – increasing the Value customers receive from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc).
A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!
Responsibilities
• Building and sustaining customer relationships while driving the adoption and expansion of our platform in order to exceed our revenue goals. The CSM will work closely with Sales to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
• Responsible for retaining established clients and maintaining customer references
• Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
• Becoming an 8x8 expert so that you can discuss and demonstrate the value and purpose of each part of the platform as well as the adoption roadmap; Able to educate customers on the product offerings and services
• Applying your expertise with customers in best-practice discussions around the use of the platform as well as Customer Success as a function
• Manage and coordinate solving conflicts
• Your focus will be on customer delight as you deliver business impact and innovation to customers by understanding their key business drivers
• Occasional travel is required, onsite customer visits for major clients
• The CSM is a high-impact and very visible role responsible for ensuring adoption of UC/CC & XcaaS offerings.
Traits of an A-Player CSM
• Exceptional customer service skills
• Advocates internally for their customers needs/requirements
• Educates customers on new products and how to best achieve desired value
• Understand the importance of understanding their customers goals/needs/requirements
• Works with customers to demonstrate success/value
• Entrepreneurial approach with a strategic mindset
• High Emotional Intelligence
Qualifications
• Demonstrable experience in high tech Enterprise Customer Success
• SaaS based experience is a must. UCaaS & CCaaS Experience is highly advantageous
• An understanding of technology and an ability to distinctly explain technological and business concepts
• Proven effectiveness in complex digital transformation projects
• Exceptional executive-level communication, presentation, and interpersonal skills
• Strong experience with customer onboarding and customer success
• Managed multiple enterprise customers as main point of contact
• Engaged customers to drive proactive initiatives - ideally client success or adoption focused
• Experience of increasing CSAT rating or increasing net retention
• Comfortable with presenting to all levels at customer, including C-level executives
• Experience in analysing data & presenting results back to client, including different adoption approaches
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
Our Customer Success Managers position is responsible for building and maintaining relationships with our existing customers, with a focus on Retention, Adoption of our communications and UC,CC & XCaaS products, as well as looking for opportunities for expansion – increasing the Value customers receive from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc).
A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!
Responsibilities
• Building and sustaining customer relationships while driving the adoption and expansion of our platform in order to exceed our revenue goals. The CSM will work closely with Sales to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
• Responsible for retaining established clients and maintaining customer references
• Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
• Becoming an 8x8 expert so that you can discuss and demonstrate the value and purpose of each part of the platform as well as the adoption roadmap; Able to educate customers on the product offerings and services
• Applying your expertise with customers in best-practice discussions around the use of the platform as well as Customer Success as a function
• Manage and coordinate solving conflicts
• Your focus will be on customer delight as you deliver business impact and innovation to customers by understanding their key business drivers
• Occasional travel is required, onsite customer visits for major clients
• The CSM is a high-impact and very visible role responsible for ensuring adoption of UC/CC & XcaaS offerings.
Traits of an A-Player CSM
• Exceptional customer service skills
• Advocates internally for their customers needs/requirements
• Educates customers on new products and how to best achieve desired value
• Understand the importance of understanding their customers goals/needs/requirements
• Works with customers to demonstrate success/value
• Entrepreneurial approach with a strategic mindset
• High Emotional Intelligence
Qualifications
• Demonstrable experience in high tech Enterprise Customer Success
• SaaS based experience is a must. UCaaS & CCaaS Experience is highly advantageous
• An understanding of technology and an ability to distinctly explain technological and business concepts
• Proven effectiveness in complex digital transformation projects
• Exceptional executive-level communication, presentation, and interpersonal skills
• Strong experience with customer onboarding and customer success
• Managed multiple enterprise customers as main point of contact
• Engaged customers to drive proactive initiatives - ideally client success or adoption focused
• Experience of increasing CSAT rating or increasing net retention
• Comfortable with presenting to all levels at customer, including C-level executives
• Experience in analysing data & presenting results back to client, including different adoption approaches
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timesalary: 250K a yearwork_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Professional Services (PS) Associate EngagementManager is a key member of the 8x8 PS sales team having responsibility for providing pre-sales professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements
Key Responsibilities:
• Lead and oversee review of scoping, planning, cost estimating, and pricing of professional services projects -- This includes partnering with the existing Engagement Management team with statement of work development and risk assessment, including defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, customer upsell, and customer retention
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
• Provide accurate forecasts of Professional Services bookings on a monthly basis
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and review and resolution of pre-sales deliverables
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers
• Remain up to date on all current and new 8x8 services offers, solutions and product offerings
• Remain up to date on relevant competitive solutions, products and services
Qualifications:
• Degree in a technical or business discipline
• At least 1-4 years' experience in selling and delivering consulting services -- Background in selling and delivering consulting services should be available and allow for examples of engagements where you were the primary leader of solution sales of more than $250,000 per quarter
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence, or Contact Center
• VoIP, Mobile, and Video background
• Understanding of customer communications requirements for enterprise business markets
• Demonstrated ability in developing proposals, creating value propositions, and selling consulting engagements
• Effective engagement estimation capabilities
• Proven ability to sell follow-on service engagements to existing clients
• Ability to travel occasionally (up to 10%) within assigned geography as required
• Pre-Sales quota carrying experience required
• 8x8 product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
• Telecommunications delivery services and/or Project Management background and experience is strongly preferred (with telephony emphasis preferred)
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Professional Services (PS) Associate EngagementManager is a key member of the 8x8 PS sales team having responsibility for providing pre-sales professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements
Key Responsibilities:
• Lead and oversee review of scoping, planning, cost estimating, and pricing of professional services projects -- This includes partnering with the existing Engagement Management team with statement of work development and risk assessment, including defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, customer upsell, and customer retention
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
• Provide accurate forecasts of Professional Services bookings on a monthly basis
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and review and resolution of pre-sales deliverables
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers
• Remain up to date on all current and new 8x8 services offers, solutions and product offerings
• Remain up to date on relevant competitive solutions, products and services
Qualifications:
• Degree in a technical or business discipline
• At least 1-4 years' experience in selling and delivering consulting services -- Background in selling and delivering consulting services should be available and allow for examples of engagements where you were the primary leader of solution sales of more than $250,000 per quarter
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence, or Contact Center
• VoIP, Mobile, and Video background
• Understanding of customer communications requirements for enterprise business markets
• Demonstrated ability in developing proposals, creating value propositions, and selling consulting engagements
• Effective engagement estimation capabilities
• Proven ability to sell follow-on service engagements to existing clients
• Ability to travel occasionally (up to 10%) within assigned geography as required
• Pre-Sales quota carrying experience required
• 8x8 product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
• Telecommunications delivery services and/or Project Management background and experience is strongly preferred (with telephony emphasis preferred)
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
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