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Most recent job postings at 8x8
via Built In
posted_at: 10 hours agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Senior Technical Support Engineer II will have wide ranging experience, uses professional concepts to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept/peer review). Level at which career may plateau.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
Customer Communication:
• Skilled in obtaining buy-in from customer on required actions on customer's part
• Able to negotiate with customer and other vendors when the cause of an issue is ambiguous, using solid technical arguments
• Able to present the customers with options, and qualify recommendations using technical and business arguments.
Internal Communications:
• Able to rapidly escalate high severity issues across Support leadership and other cross-functional teams
• Confident in determining the need of a 'war room' or similarly highly focused cross-functional team, and being able to coordinate the participation of all required parties.
Presentation Skills:
• Able to guide a presentation and discussion to cover all required topics
• Able to deliver negative results empathetically
• Confident communicating with Senior Management and external stakeholders
Business Context:
• Quickly grasps the technical and business implications of the support history for a specific customer and is able to determine/suggest the best communication strategy for the given customer.
Displays ability to translate high level technical details to end user understandable terms and converts irate user to aa advocate through his/her communication skills.
All communications (internal & external) should have good attention to details (ie case updates and knowledge base (KB) articles)
Ability to take and provide constructive internal feedback
Ability to customize your interaction to the individual customer personalities and contexts
Ability to remain calm under pressure and continue effective communications, turning customers from detractors to promoters
Keen problem solver, with ability to think on your feet and look for solutions whilst effectively communicating escalations to internal teams
Ability to anticipate additional potential problems before they impact the customer
Confident communicating with Senior Management and external stakeholders
Own the feedback and communication channel both internally and externally
IP Telephony and Contact Center Solutions:
• Operational knowledge in how IP Telephony and Virtual Contact center solutions interact with other technology in the typical environment (network, business applications, etc)
• Operational knowledge of of Avaya, Mitel and Cisco solutions and how these solutions can be replaced using Cloud based 8x8 products
Cloud Technology:
• Detailed knowledge in all components of cloud technology based applications
8x8 Virtual Office & 8x8 Virtual Call Center:
• Expert in Admin Console of VCC and expert ability to troubleshoot the applications
• Expert in Admin Console of CM/AM/VCC and expert ability to troubleshoot the applications Web Application, Client and Server Side
• Working knowledge of database systems used in 8x8 products, data retrieval (SQL), databases Oracle or similar
• Understanding of web programming language such as (PHP, JavaScript, NodeJs, Python etc)""
""* Ability to filter customer reported bugs qualify and quantify, route to appropriate team if needed, or own all throughout to resolution
• Ability to work with our internal tools and engineering teams to reproduce customer reported problems
• Ability to debug using Kibana, Dashbase and Splunk logs""
• Confident use of PHP MyAdmin, Splunk and Dashbash
• Understand product flows, correlate them with specific customer configurations in order to be able to analyze product logs and conclude resolution for the customer reported issues
• Re Invents or Discovers Gaps in Workflows of Organization and helps management create new processes for better customer experience""
Bachelor’s / Masters degree in a technical field and/or comparable industry certifications or experience
CCNA, CCNP""
• Defines and drives/facilitates complex change initiatives
• Orchestrates full circle review of change impact to ensure change acceptance
• Communicates changes and potential impact to wider org""
• The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Senior Technical Support Engineer II will have wide ranging experience, uses professional concepts to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept/peer review). Level at which career may plateau.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
Customer Communication:
• Skilled in obtaining buy-in from customer on required actions on customer's part
• Able to negotiate with customer and other vendors when the cause of an issue is ambiguous, using solid technical arguments
• Able to present the customers with options, and qualify recommendations using technical and business arguments.
Internal Communications:
• Able to rapidly escalate high severity issues across Support leadership and other cross-functional teams
• Confident in determining the need of a 'war room' or similarly highly focused cross-functional team, and being able to coordinate the participation of all required parties.
Presentation Skills:
• Able to guide a presentation and discussion to cover all required topics
• Able to deliver negative results empathetically
• Confident communicating with Senior Management and external stakeholders
Business Context:
• Quickly grasps the technical and business implications of the support history for a specific customer and is able to determine/suggest the best communication strategy for the given customer.
Displays ability to translate high level technical details to end user understandable terms and converts irate user to aa advocate through his/her communication skills.
All communications (internal & external) should have good attention to details (ie case updates and knowledge base (KB) articles)
Ability to take and provide constructive internal feedback
Ability to customize your interaction to the individual customer personalities and contexts
Ability to remain calm under pressure and continue effective communications, turning customers from detractors to promoters
Keen problem solver, with ability to think on your feet and look for solutions whilst effectively communicating escalations to internal teams
Ability to anticipate additional potential problems before they impact the customer
Confident communicating with Senior Management and external stakeholders
Own the feedback and communication channel both internally and externally
IP Telephony and Contact Center Solutions:
• Operational knowledge in how IP Telephony and Virtual Contact center solutions interact with other technology in the typical environment (network, business applications, etc)
• Operational knowledge of of Avaya, Mitel and Cisco solutions and how these solutions can be replaced using Cloud based 8x8 products
Cloud Technology:
• Detailed knowledge in all components of cloud technology based applications
8x8 Virtual Office & 8x8 Virtual Call Center:
• Expert in Admin Console of VCC and expert ability to troubleshoot the applications
• Expert in Admin Console of CM/AM/VCC and expert ability to troubleshoot the applications Web Application, Client and Server Side
• Working knowledge of database systems used in 8x8 products, data retrieval (SQL), databases Oracle or similar
• Understanding of web programming language such as (PHP, JavaScript, NodeJs, Python etc)""
""* Ability to filter customer reported bugs qualify and quantify, route to appropriate team if needed, or own all throughout to resolution
• Ability to work with our internal tools and engineering teams to reproduce customer reported problems
• Ability to debug using Kibana, Dashbase and Splunk logs""
• Confident use of PHP MyAdmin, Splunk and Dashbash
• Understand product flows, correlate them with specific customer configurations in order to be able to analyze product logs and conclude resolution for the customer reported issues
• Re Invents or Discovers Gaps in Workflows of Organization and helps management create new processes for better customer experience""
Bachelor’s / Masters degree in a technical field and/or comparable industry certifications or experience
CCNA, CCNP""
• Defines and drives/facilitates complex change initiatives
• Orchestrates full circle review of change impact to ensure change acceptance
• Communicates changes and potential impact to wider org""
• The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
Our Customer Success Managers position is responsible for building and maintaining relationships with our existing customers, with a focus on Retention, Adoption of our communications and UC,CC & XCaaS products, as well as looking for opportunities for expansion – increasing the Value customers receive from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc).
A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!
Responsibilities
• Building and sustaining customer relationships while driving the adoption and expansion of our platform in order to exceed our revenue goals. The CSM will work closely with Sales to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
• Responsible for retaining established clients and maintaining customer references
• Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
• Becoming an 8x8 expert so that you can discuss and demonstrate the value and purpose of each part of the platform as well as the adoption roadmap; Able to educate customers on the product offerings and services
• Applying your expertise with customers in best-practice discussions around the use of the platform as well as Customer Success as a function
• Manage and coordinate solving conflicts
• Your focus will be on customer delight as you deliver business impact and innovation to customers by understanding their key business drivers
• Occasional travel is required, onsite customer visits for major clients
• The CSM is a high-impact and very visible role responsible for ensuring adoption of UC/CC & XcaaS offerings.
Traits of an A-Player CSM
• Exceptional customer service skills
• Advocates internally for their customers needs/requirements
• Educates customers on new products and how to best achieve desired value
• Understand the importance of understanding their customers goals/needs/requirements
• Works with customers to demonstrate success/value
• Entrepreneurial approach with a strategic mindset
• High Emotional Intelligence
Qualifications
• Demonstrable experience in high tech Enterprise Customer Success
• SaaS based experience is a must. UCaaS & CCaaS Experience is highly advantageous
• An understanding of technology and an ability to distinctly explain technological and business concepts
• Proven effectiveness in complex digital transformation projects
• Exceptional executive-level communication, presentation, and interpersonal skills
• Strong experience with customer onboarding and customer success
• Managed multiple enterprise customers as main point of contact
• Engaged customers to drive proactive initiatives - ideally client success or adoption focused
• Experience of increasing CSAT rating or increasing net retention
• Comfortable with presenting to all levels at customer, including C-level executives
• Experience in analysing data & presenting results back to client, including different adoption approaches
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
Our Customer Success Managers position is responsible for building and maintaining relationships with our existing customers, with a focus on Retention, Adoption of our communications and UC,CC & XCaaS products, as well as looking for opportunities for expansion – increasing the Value customers receive from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc).
A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!
Responsibilities
• Building and sustaining customer relationships while driving the adoption and expansion of our platform in order to exceed our revenue goals. The CSM will work closely with Sales to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
• Responsible for retaining established clients and maintaining customer references
• Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
• Becoming an 8x8 expert so that you can discuss and demonstrate the value and purpose of each part of the platform as well as the adoption roadmap; Able to educate customers on the product offerings and services
• Applying your expertise with customers in best-practice discussions around the use of the platform as well as Customer Success as a function
• Manage and coordinate solving conflicts
• Your focus will be on customer delight as you deliver business impact and innovation to customers by understanding their key business drivers
• Occasional travel is required, onsite customer visits for major clients
• The CSM is a high-impact and very visible role responsible for ensuring adoption of UC/CC & XcaaS offerings.
Traits of an A-Player CSM
• Exceptional customer service skills
• Advocates internally for their customers needs/requirements
• Educates customers on new products and how to best achieve desired value
• Understand the importance of understanding their customers goals/needs/requirements
• Works with customers to demonstrate success/value
• Entrepreneurial approach with a strategic mindset
• High Emotional Intelligence
Qualifications
• Demonstrable experience in high tech Enterprise Customer Success
• SaaS based experience is a must. UCaaS & CCaaS Experience is highly advantageous
• An understanding of technology and an ability to distinctly explain technological and business concepts
• Proven effectiveness in complex digital transformation projects
• Exceptional executive-level communication, presentation, and interpersonal skills
• Strong experience with customer onboarding and customer success
• Managed multiple enterprise customers as main point of contact
• Engaged customers to drive proactive initiatives - ideally client success or adoption focused
• Experience of increasing CSAT rating or increasing net retention
• Comfortable with presenting to all levels at customer, including C-level executives
• Experience in analysing data & presenting results back to client, including different adoption approaches
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timesalary: 250K a yearwork_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Professional Services (PS) Associate EngagementManager is a key member of the 8x8 PS sales team having responsibility for providing pre-sales professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements
Key Responsibilities:
• Lead and oversee review of scoping, planning, cost estimating, and pricing of professional services projects -- This includes partnering with the existing Engagement Management team with statement of work development and risk assessment, including defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, customer upsell, and customer retention
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
• Provide accurate forecasts of Professional Services bookings on a monthly basis
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and review and resolution of pre-sales deliverables
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers
• Remain up to date on all current and new 8x8 services offers, solutions and product offerings
• Remain up to date on relevant competitive solutions, products and services
Qualifications:
• Degree in a technical or business discipline
• At least 1-4 years' experience in selling and delivering consulting services -- Background in selling and delivering consulting services should be available and allow for examples of engagements where you were the primary leader of solution sales of more than $250,000 per quarter
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence, or Contact Center
• VoIP, Mobile, and Video background
• Understanding of customer communications requirements for enterprise business markets
• Demonstrated ability in developing proposals, creating value propositions, and selling consulting engagements
• Effective engagement estimation capabilities
• Proven ability to sell follow-on service engagements to existing clients
• Ability to travel occasionally (up to 10%) within assigned geography as required
• Pre-Sales quota carrying experience required
• 8x8 product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
• Telecommunications delivery services and/or Project Management background and experience is strongly preferred (with telephony emphasis preferred)
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Professional Services (PS) Associate EngagementManager is a key member of the 8x8 PS sales team having responsibility for providing pre-sales professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements
Key Responsibilities:
• Lead and oversee review of scoping, planning, cost estimating, and pricing of professional services projects -- This includes partnering with the existing Engagement Management team with statement of work development and risk assessment, including defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, customer upsell, and customer retention
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
• Provide accurate forecasts of Professional Services bookings on a monthly basis
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and review and resolution of pre-sales deliverables
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers
• Remain up to date on all current and new 8x8 services offers, solutions and product offerings
• Remain up to date on relevant competitive solutions, products and services
Qualifications:
• Degree in a technical or business discipline
• At least 1-4 years' experience in selling and delivering consulting services -- Background in selling and delivering consulting services should be available and allow for examples of engagements where you were the primary leader of solution sales of more than $250,000 per quarter
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence, or Contact Center
• VoIP, Mobile, and Video background
• Understanding of customer communications requirements for enterprise business markets
• Demonstrated ability in developing proposals, creating value propositions, and selling consulting engagements
• Effective engagement estimation capabilities
• Proven ability to sell follow-on service engagements to existing clients
• Ability to travel occasionally (up to 10%) within assigned geography as required
• Pre-Sales quota carrying experience required
• 8x8 product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
• Telecommunications delivery services and/or Project Management background and experience is strongly preferred (with telephony emphasis preferred)
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
What we’re looking for:
8x8 is looking for an experienced Staff Front End Developer who will be involved in the entire life cycle of development, from the browser to the database. Main focus of this job is to develop new features and maintain existing ones for 8x8 Work, a multiplatform application.
What you’ll do at 8x8:
• Build easily maintainable, high-quality code
• Work with your manager to meet challenging goals
• Support test and deployment of new products and features
• Help with finding and resolving the root cause of reported issues
• Understand business requirements and translate them into technical requirements
• Review technical debt and help with planning on how to manage it
• Participate in code reviews
• Mentor other developers on your team
What you bring to the team:
• 8+ years of experience in frontend development
• Strong proficiency in Javascript, CSS3, HTML
• Thorough understanding of React.js and its core principles
• Experience with Redux/Redux-toolkit
• Experience with data structure libraries (e.g. Immutable.js)
• Experience with RESTful APIs
• Experience with writing unit tests (e.g. with Jest)
• Familiarity with Node.js
• Familiarity with code versioning tools such as GIT
• Familiarity with modern front-end build pipelines and tools (e.g. Gulp, Webpack)
• Nice to have: experience with Electron, Typescript, Cypress automation
Some perks you’ll get to enjoy if you join us:
• 25 annual leave days. Additional 1 leave day for every 2 complete years of employment (max. up to 5 days)
• Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
• Private Healthcare Insurance (including dental), Group Life Insurance, Private Pension
• Telecom allowance, Newborn allowance, Christmas and Easter Allowance
• Meal Tickets, Flexible Benefits Platform
• Employee Stock Purchase Plan
Meet the Manager - Q&A with Claudia Stefan
Q: What are you most excited about working with your team and at 8x8 in general?
A: Working with a highly talented and motivated team always ready to help and collaborate. I also find it exciting when we research new technologies and we get to work with them in order to create something new.
Q: Can you give us an overview of what this team member will be responsible for?
A: Our new colleague will be responsible for maintaining the existing code base as well as helping with researching and planning for new functionalities. As we’re part of a large global team, communication is a key skill that is needed in order to assure that we’re doing the right thing. We encourage everyone to openly state their opinions and leave their own mark on the product we're developing.
Q: What are the best/most rewarding parts of the role?
A: I'd say that working on challenging and complex projects using cutting-edge technologies can be highly rewarding, as it allows you to make a tangible impact on the business and see the results of your efforts firsthand.
#LI-RO
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
What we’re looking for:
8x8 is looking for an experienced Staff Front End Developer who will be involved in the entire life cycle of development, from the browser to the database. Main focus of this job is to develop new features and maintain existing ones for 8x8 Work, a multiplatform application.
What you’ll do at 8x8:
• Build easily maintainable, high-quality code
• Work with your manager to meet challenging goals
• Support test and deployment of new products and features
• Help with finding and resolving the root cause of reported issues
• Understand business requirements and translate them into technical requirements
• Review technical debt and help with planning on how to manage it
• Participate in code reviews
• Mentor other developers on your team
What you bring to the team:
• 8+ years of experience in frontend development
• Strong proficiency in Javascript, CSS3, HTML
• Thorough understanding of React.js and its core principles
• Experience with Redux/Redux-toolkit
• Experience with data structure libraries (e.g. Immutable.js)
• Experience with RESTful APIs
• Experience with writing unit tests (e.g. with Jest)
• Familiarity with Node.js
• Familiarity with code versioning tools such as GIT
• Familiarity with modern front-end build pipelines and tools (e.g. Gulp, Webpack)
• Nice to have: experience with Electron, Typescript, Cypress automation
Some perks you’ll get to enjoy if you join us:
• 25 annual leave days. Additional 1 leave day for every 2 complete years of employment (max. up to 5 days)
• Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
• Private Healthcare Insurance (including dental), Group Life Insurance, Private Pension
• Telecom allowance, Newborn allowance, Christmas and Easter Allowance
• Meal Tickets, Flexible Benefits Platform
• Employee Stock Purchase Plan
Meet the Manager - Q&A with Claudia Stefan
Q: What are you most excited about working with your team and at 8x8 in general?
A: Working with a highly talented and motivated team always ready to help and collaborate. I also find it exciting when we research new technologies and we get to work with them in order to create something new.
Q: Can you give us an overview of what this team member will be responsible for?
A: Our new colleague will be responsible for maintaining the existing code base as well as helping with researching and planning for new functionalities. As we’re part of a large global team, communication is a key skill that is needed in order to assure that we’re doing the right thing. We encourage everyone to openly state their opinions and leave their own mark on the product we're developing.
Q: What are the best/most rewarding parts of the role?
A: I'd say that working on challenging and complex projects using cutting-edge technologies can be highly rewarding, as it allows you to make a tangible impact on the business and see the results of your efforts firsthand.
#LI-RO
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
Our product
8x8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect and collaborate with agents, employees, and customers.
It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialling, CRM (embedded and external integrations) and many other capabilities.
8x8 Contact Center is fast growing and already serves thousands of Customers spread across all over the globe.
Quick description of our product: https://www.youtube.com/watch?v=NT4AvPlZk1A&t=3s
Your contribution
Help us shape the future of Contact Center software by bringing your skills and technical know-how to conquer new and mission-critical challenges in the broader context of a high scalability system. This is a platform-first company, so we will expect from you some inputs and involvement to extend any existing platform component. You will help extend our products and will become part of a team of talented software engineers who are experienced in several technologies and tools that allow them to deliver fast and reliable code.
Highlights of our technology stack:
• Backend: Java & SpringBoot, MQTT, Redis, Camunda;
• AWS Managed Services;
• Frontend: React JS;
• Infrastructure, configuration and deployment: Terraform, Ansible, Docker, Kubernetes- Observability: Wavefront, New Relic, Dashbase, Lightstep.
What will be your responsibilities?
• Deliver well-tested, maintainable and scalable software solutions;
• Ensure that we have insights into the health of our production systems;
• Lead technical discovery across our Product services to meet our fast-evolving business needs;
• Coach and mentor engineers, perform code reviews and architectural reviews.
Are you a good match?
• Architecture and Development experience in backend engineering, with a focus on microservice architecture, domain-driven design and RESTful services;
• A good understanding of distributed systems and event-based architectures;
• A strong Java core knowledge and have been exposed to Java 8/11 /17;
• Strong knowledge of the Spring ecosystem: Spring Boot, Spring Cloud;
• Proficiency in database technologies (MySql);
• Experience with CI/CD for application deployment to the Cloud (AWS/OCI) relying on Docker and Kubernetes;
• Experience with monitoring and tracing tools like Wavefront, New Relic, Lightstep, Oracle Logging or similar;
• Strong communication skills, ability to navigate ambiguity and exercise good judgment when making decisions.
#LI-IC1
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
Our product
8x8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect and collaborate with agents, employees, and customers.
It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialling, CRM (embedded and external integrations) and many other capabilities.
8x8 Contact Center is fast growing and already serves thousands of Customers spread across all over the globe.
Quick description of our product: https://www.youtube.com/watch?v=NT4AvPlZk1A&t=3s
Your contribution
Help us shape the future of Contact Center software by bringing your skills and technical know-how to conquer new and mission-critical challenges in the broader context of a high scalability system. This is a platform-first company, so we will expect from you some inputs and involvement to extend any existing platform component. You will help extend our products and will become part of a team of talented software engineers who are experienced in several technologies and tools that allow them to deliver fast and reliable code.
Highlights of our technology stack:
• Backend: Java & SpringBoot, MQTT, Redis, Camunda;
• AWS Managed Services;
• Frontend: React JS;
• Infrastructure, configuration and deployment: Terraform, Ansible, Docker, Kubernetes- Observability: Wavefront, New Relic, Dashbase, Lightstep.
What will be your responsibilities?
• Deliver well-tested, maintainable and scalable software solutions;
• Ensure that we have insights into the health of our production systems;
• Lead technical discovery across our Product services to meet our fast-evolving business needs;
• Coach and mentor engineers, perform code reviews and architectural reviews.
Are you a good match?
• Architecture and Development experience in backend engineering, with a focus on microservice architecture, domain-driven design and RESTful services;
• A good understanding of distributed systems and event-based architectures;
• A strong Java core knowledge and have been exposed to Java 8/11 /17;
• Strong knowledge of the Spring ecosystem: Spring Boot, Spring Cloud;
• Proficiency in database technologies (MySql);
• Experience with CI/CD for application deployment to the Cloud (AWS/OCI) relying on Docker and Kubernetes;
• Experience with monitoring and tracing tools like Wavefront, New Relic, Lightstep, Oracle Logging or similar;
• Strong communication skills, ability to navigate ambiguity and exercise good judgment when making decisions.
#LI-IC1
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
What we’re looking for:
We are looking for a Senior Technical Program Manager to join our EMEA team. This is a uniquely challenging position in our organization, as it combines excellent Program Management skills with strong Scrum Master abilities that are pivotal to the fast-paced development and launch of 8x8 products. The position is part of the 8x8 Product Management Office organization (PMO), which plays a critical role in our fast-paced Enterprise SaaS Environment. The PMO organization helps ensure the successful launch of our products, tracked by meeting stated schedule, availability for sales, and is a key contributor to the delivery of successful end to end customer experience, both pre-and post-sale. The main focus of your activity will be to ensure the launch of our products on schedule, with superior product quality, and maximum customer availability. You will drive multiple product development teams and work closely with other cross-functional organizations within 8x8 to drive strategic product initiatives to the market.
What you’ll do at 8x8:
• Drive team delivery, using Agile methodologies.
• Help streamline execution, and manage reporting and communication lines with stakeholders.
• Manage team blockers, overall velocity, scrum of scrums planning/stand up, project/release planning, and project cadence.
• Create project plans and then manage and control the project execution from start to finish.
• Coach teams in using 8x8 Agile methodology across multiple teams
• Coach product owners to create product vision and roadmap
• Support team in converting existing Product Requirement documents to Jira Product backlog
• Drive team members in writing effective user stories and estimation. Drive improvement in team velocity
• Manage bug triage processes
• Measure team velocity by tracking value points in sprints and share insight/retrospective learning across the organization
• Embrace the scrum framework, identify and resolve impediments; track continuous improvement
What you bring to the team:
• Technical Program/Project Manager experience
• Demonstrated experience delivering products successfully with KPI metrics
• Delivering projects using Agile or Kanban methodology is an absolute must
• Must be well versed with Agile roles and artifacts
• Strong experience with using Jira
• Business, as opposed to engineering bent will be helpful
• Strong communication skills (written and verbal)
• Demonstrate a successful track record in driving agile team developments with product quality in a fast-paced environment
Some perks you’ll get to enjoy if you join us:
• 25 annual leave days. Additional 1 leave day for every 2 complete years of employment (max. up to 5 days)
• Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
• Private Healthcare Insurance (including dental), Group Life Insurance, Private Pension
• Telecom allowance, Newborn allowance, Christmas and Easter Allowance
• Meal Tickets, Flexible Benefits Platform
• Employee Stock Purchase Plan
#LI-RO
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
What we’re looking for:
We are looking for a Senior Technical Program Manager to join our EMEA team. This is a uniquely challenging position in our organization, as it combines excellent Program Management skills with strong Scrum Master abilities that are pivotal to the fast-paced development and launch of 8x8 products. The position is part of the 8x8 Product Management Office organization (PMO), which plays a critical role in our fast-paced Enterprise SaaS Environment. The PMO organization helps ensure the successful launch of our products, tracked by meeting stated schedule, availability for sales, and is a key contributor to the delivery of successful end to end customer experience, both pre-and post-sale. The main focus of your activity will be to ensure the launch of our products on schedule, with superior product quality, and maximum customer availability. You will drive multiple product development teams and work closely with other cross-functional organizations within 8x8 to drive strategic product initiatives to the market.
What you’ll do at 8x8:
• Drive team delivery, using Agile methodologies.
• Help streamline execution, and manage reporting and communication lines with stakeholders.
• Manage team blockers, overall velocity, scrum of scrums planning/stand up, project/release planning, and project cadence.
• Create project plans and then manage and control the project execution from start to finish.
• Coach teams in using 8x8 Agile methodology across multiple teams
• Coach product owners to create product vision and roadmap
• Support team in converting existing Product Requirement documents to Jira Product backlog
• Drive team members in writing effective user stories and estimation. Drive improvement in team velocity
• Manage bug triage processes
• Measure team velocity by tracking value points in sprints and share insight/retrospective learning across the organization
• Embrace the scrum framework, identify and resolve impediments; track continuous improvement
What you bring to the team:
• Technical Program/Project Manager experience
• Demonstrated experience delivering products successfully with KPI metrics
• Delivering projects using Agile or Kanban methodology is an absolute must
• Must be well versed with Agile roles and artifacts
• Strong experience with using Jira
• Business, as opposed to engineering bent will be helpful
• Strong communication skills (written and verbal)
• Demonstrate a successful track record in driving agile team developments with product quality in a fast-paced environment
Some perks you’ll get to enjoy if you join us:
• 25 annual leave days. Additional 1 leave day for every 2 complete years of employment (max. up to 5 days)
• Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
• Private Healthcare Insurance (including dental), Group Life Insurance, Private Pension
• Telecom allowance, Newborn allowance, Christmas and Easter Allowance
• Meal Tickets, Flexible Benefits Platform
• Employee Stock Purchase Plan
#LI-RO
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
What we’re looking for:
We are looking for a Full-Stack Developer to join our Analytics team. This is an exciting opportunity to become a member of the 8x8 engineering team that is involved in the entire life cycle of development, from the browser to the database. You will be part of the team that owns highly performant, mission critical services, from design to development, deployment and operation at scale. Get the chance to work in a microservices architecture, add new features, solve day-to-day problems and contribute to system wide technical improvements.
What you’ll do at 8x8:
• Design and implement modular, scalable, and highly available software components
• Understand the functional requirements and ensure designs are in compliance with specifications
• Contribute in all the phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure quality through unit, integration & e2e tests and maintain performance and availability of deployed solutions
What you bring to the team:
• Proven experience in Java (SpringBoot, REST API services etc.)
• Solid knowledge of the Spring framework
• Strong experience working with JavaScript and Single Page Applications (React.js, Angular.js, Vue.js, or others)
• Excellent analytical and creative problem-solving skills
• Fluent written and spoken English, with a good understanding of technical terms and effective communication skills
Some perks you’ll get to enjoy if you join us:
• 25 annual leave days. Additional 1 leave day for every 2 complete years of employment (max. up to 5 days)
• Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
• Private Healthcare Insurance (including dental), Group Life Insurance, Private Pension
• Telecom allowance, Newborn allowance, Christmas and Easter Allowance
• Meal Tickets, Flexible Benefits Platform
• Employee Stock Purchase Plan
Meet the Manager - Q&A with Kinga Eva Pop
Q: What are you most excited about working with your team and at 8x8 in general?
A: It’s always exciting when we get to rework something old, and do it in a better way, and this is exactly what we will be working on in the following period. I love the fact that we have a huge amount of influence on what goes where and how.
Q: Can you give us an overview of what this team member will be responsible for?
A: The new team member will be responsible for the design and delivery of highly available and qualitative Java services as well as the UI layer on top of it. We are working on decommissioning some older software and implementing it into a new architecture, so our new colleague will contribute to this effort together with a large global team.
Q: And what kind of skills should someone have to succeed in this role?
A: As we’re part of a large global team, communication is a key skill that is needed in order to assure that we’re doing the right thing. We encourage everyone to openly state their opinions and leave their own mark on the product we're developing.
#LI-RO
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
What we’re looking for:
We are looking for a Full-Stack Developer to join our Analytics team. This is an exciting opportunity to become a member of the 8x8 engineering team that is involved in the entire life cycle of development, from the browser to the database. You will be part of the team that owns highly performant, mission critical services, from design to development, deployment and operation at scale. Get the chance to work in a microservices architecture, add new features, solve day-to-day problems and contribute to system wide technical improvements.
What you’ll do at 8x8:
• Design and implement modular, scalable, and highly available software components
• Understand the functional requirements and ensure designs are in compliance with specifications
• Contribute in all the phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure quality through unit, integration & e2e tests and maintain performance and availability of deployed solutions
What you bring to the team:
• Proven experience in Java (SpringBoot, REST API services etc.)
• Solid knowledge of the Spring framework
• Strong experience working with JavaScript and Single Page Applications (React.js, Angular.js, Vue.js, or others)
• Excellent analytical and creative problem-solving skills
• Fluent written and spoken English, with a good understanding of technical terms and effective communication skills
Some perks you’ll get to enjoy if you join us:
• 25 annual leave days. Additional 1 leave day for every 2 complete years of employment (max. up to 5 days)
• Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
• Private Healthcare Insurance (including dental), Group Life Insurance, Private Pension
• Telecom allowance, Newborn allowance, Christmas and Easter Allowance
• Meal Tickets, Flexible Benefits Platform
• Employee Stock Purchase Plan
Meet the Manager - Q&A with Kinga Eva Pop
Q: What are you most excited about working with your team and at 8x8 in general?
A: It’s always exciting when we get to rework something old, and do it in a better way, and this is exactly what we will be working on in the following period. I love the fact that we have a huge amount of influence on what goes where and how.
Q: Can you give us an overview of what this team member will be responsible for?
A: The new team member will be responsible for the design and delivery of highly available and qualitative Java services as well as the UI layer on top of it. We are working on decommissioning some older software and implementing it into a new architecture, so our new colleague will contribute to this effort together with a large global team.
Q: And what kind of skills should someone have to succeed in this role?
A: As we’re part of a large global team, communication is a key skill that is needed in order to assure that we’re doing the right thing. We encourage everyone to openly state their opinions and leave their own mark on the product we're developing.
#LI-RO
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
What we’re looking for:
We are seeking a Staff Software Engineer to join 8x8's technology team. As one of the most senior individual contributors on the team, you will drive the technical initiatives for the Platform services, ensuring that our solutions are scalable and sustainable. You'll get to help grow the team by promoting best practices, supporting and contributing to key projects, as well as mentoring fellow engineers.
What will you build?
You will be part of a development team that works on critical applications and is involved in the entire life cycle of the product: from development to deployment. The applications the team is responsible for covering a wide functional area including telephone extension configuration, 8x8 licensing or address management.
We adopted the Microservices architectural style and run our system in a hybrid Public Cloud - Private DataCenter infrastructure. Our Agile Process is continuously improved in order to support our Continuous Delivery mindset and fast evolving business needs.
We are firm believers that Quality relies on healthy engineering practices:
- Well articulated Technical Design
- API First
- Great Code
- Extensive and candid Peer Reviews
- Qualitative and quantitative test coverage as per the Pyramid of Tests
- Excellent Documentation
What you’ll do at 8x8:
• Deliver well-tested, maintainable and scalable software solutions
• Ensure that we have insights into the health of our production systems
• Lead technical discovery across our Platform services to meet our fast evolving business needs
• Coach and mentor engineers, perform code reviews and architectural reviews
What you bring to the team:
• 8+ years of Architecture and Development experience in backend engineering, with focus on micro service architecture, domain driven design and RESTful services
• A good understanding of distributed systems and event based architectures (using Kafka)
• A strong Java core knowledge and been exposed to Java 8/11 /17
• Strong knowledge of the Spring ecosystem: Spring Boot, Spring Cloud
• Proficiency in database technologies (MySql)
• Experience with CI/CD for application deployment to the Cloud (AWS/OCI) relying on Docker and Kubernetes
• Experience with monitoring and tracing tools like Wavefront, New Relic, Lightstep, Oracle Logging or similar
• Strong communication skills, ability to navigate ambiguity and exercise good judgment when making decisions
Some perks you’ll get to enjoy if you join us:
• 25 annual leave days. Additional 1 leave day for every 2 complete years of employment (max. up to 5 days)
• Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
• Private Healthcare Insurance (including dental), Group Life Insurance, Private Pension
• Telecom allowance, Newborn allowance, Christmas and Easter Allowance
• Meal Tickets, Flexible Benefits Platform
• Employee Stock Purchase Plan
#LI-RO
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
What we’re looking for:
We are seeking a Staff Software Engineer to join 8x8's technology team. As one of the most senior individual contributors on the team, you will drive the technical initiatives for the Platform services, ensuring that our solutions are scalable and sustainable. You'll get to help grow the team by promoting best practices, supporting and contributing to key projects, as well as mentoring fellow engineers.
What will you build?
You will be part of a development team that works on critical applications and is involved in the entire life cycle of the product: from development to deployment. The applications the team is responsible for covering a wide functional area including telephone extension configuration, 8x8 licensing or address management.
We adopted the Microservices architectural style and run our system in a hybrid Public Cloud - Private DataCenter infrastructure. Our Agile Process is continuously improved in order to support our Continuous Delivery mindset and fast evolving business needs.
We are firm believers that Quality relies on healthy engineering practices:
- Well articulated Technical Design
- API First
- Great Code
- Extensive and candid Peer Reviews
- Qualitative and quantitative test coverage as per the Pyramid of Tests
- Excellent Documentation
What you’ll do at 8x8:
• Deliver well-tested, maintainable and scalable software solutions
• Ensure that we have insights into the health of our production systems
• Lead technical discovery across our Platform services to meet our fast evolving business needs
• Coach and mentor engineers, perform code reviews and architectural reviews
What you bring to the team:
• 8+ years of Architecture and Development experience in backend engineering, with focus on micro service architecture, domain driven design and RESTful services
• A good understanding of distributed systems and event based architectures (using Kafka)
• A strong Java core knowledge and been exposed to Java 8/11 /17
• Strong knowledge of the Spring ecosystem: Spring Boot, Spring Cloud
• Proficiency in database technologies (MySql)
• Experience with CI/CD for application deployment to the Cloud (AWS/OCI) relying on Docker and Kubernetes
• Experience with monitoring and tracing tools like Wavefront, New Relic, Lightstep, Oracle Logging or similar
• Strong communication skills, ability to navigate ambiguity and exercise good judgment when making decisions
Some perks you’ll get to enjoy if you join us:
• 25 annual leave days. Additional 1 leave day for every 2 complete years of employment (max. up to 5 days)
• Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
• Private Healthcare Insurance (including dental), Group Life Insurance, Private Pension
• Telecom allowance, Newborn allowance, Christmas and Easter Allowance
• Meal Tickets, Flexible Benefits Platform
• Employee Stock Purchase Plan
#LI-RO
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here Show more details...
via ZipRecruiter
posted_at: 8 days agoschedule_type: Full-timework_from_home: 1
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
We are seeking enthusiastic Business Development Representatives. In this role you will identify and generate sales opportunities through both inbound and outbound calling activities. This is a high-energy position that requires a relentless drive, an unyielding desire to continually get better and a hunter mentality. The right candidates will be able to think out-of-the-box, initiate relaxed and effective phone conversations with prospects, and are motivated overachievers. We seek individuals who are positive, passionate, competitive, are coachable, and want a career in Hi-Tech sales.
You will be provided extensive formal training, weekly ongoing training, and have the opportunity to be closely mentored and professionally developed by ADR Leadership, Sales Executives, and more seasoned sales professionals.
Responsibilities
• Generate qualified leads, inbound and outbound, and identify client's needs and suggest appropriate solutions
• Qualify inbound prospects based upon agreed criteria
• Outbound prospecting to drive opportunities with named accounts
• Meet/exceed Key Performance Indicator (KPI) Metrics for Weekly Prospecting Activities
Qualifications
• 1-2 years sales or account development related experience (preferred)
• Ideally, experience with commission sales
• Bachelor's degree
• Fearless - willing to hop on the phone with new people every single day
• Strong desire to compete and win
• Excellent communication, interpersonal skills, and powerful phone presence
• Ability to overcome rejection
• Demonstrated ability to explain complex issues clearly
• Strong organizational skills with the ability to multi-task and set priorities
• Desire to work in a high energy, fast paced, and collaborative team environment
$77,625 - $145,625 a year
+ commision / bonus
• The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Espanol.
View the Right to Work Poster in English | Espanol.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
Apply for this job Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
We are seeking enthusiastic Business Development Representatives. In this role you will identify and generate sales opportunities through both inbound and outbound calling activities. This is a high-energy position that requires a relentless drive, an unyielding desire to continually get better and a hunter mentality. The right candidates will be able to think out-of-the-box, initiate relaxed and effective phone conversations with prospects, and are motivated overachievers. We seek individuals who are positive, passionate, competitive, are coachable, and want a career in Hi-Tech sales.
You will be provided extensive formal training, weekly ongoing training, and have the opportunity to be closely mentored and professionally developed by ADR Leadership, Sales Executives, and more seasoned sales professionals.
Responsibilities
• Generate qualified leads, inbound and outbound, and identify client's needs and suggest appropriate solutions
• Qualify inbound prospects based upon agreed criteria
• Outbound prospecting to drive opportunities with named accounts
• Meet/exceed Key Performance Indicator (KPI) Metrics for Weekly Prospecting Activities
Qualifications
• 1-2 years sales or account development related experience (preferred)
• Ideally, experience with commission sales
• Bachelor's degree
• Fearless - willing to hop on the phone with new people every single day
• Strong desire to compete and win
• Excellent communication, interpersonal skills, and powerful phone presence
• Ability to overcome rejection
• Demonstrated ability to explain complex issues clearly
• Strong organizational skills with the ability to multi-task and set priorities
• Desire to work in a high energy, fast paced, and collaborative team environment
$77,625 - $145,625 a year
+ commision / bonus
• The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Espanol.
View the Right to Work Poster in English | Espanol.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
Apply for this job Show more details...
via ZipRecruiter
posted_at: 5 days agoschedule_type: Full-time
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics,
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing... businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn , Twitter and Facebook .
Our product
8x8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect and collaborate with agents, employees, and customers.
It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialling, CRM (embedded and external integrations) and many other capabilities.
8x8 Contact Center is fast growing and already serves thousands of Customers spread across all over the globe.
Quick description of our product: https://www.youtube.com/watch?v=NT4AvPlZk1A&t=3s
Your contribution
Help us shape the future of Contact Center software by bringing your skills and technical know-how to conquer new and mission-critical challenges in the broader context of a high scalability system. This is a platform-first company, so we will expect from you some inputs and involvement to extend any existing platform component. You will help extend our products and will become part of a team of talented software engineers who are experienced in several technologies and tools that allow them to deliver fast and reliable code.
Highlights of our technology stack:
• Backend: Java & SpringBoot, MQTT, Redis, Camunda;
• AWS Managed Services;
• Frontend: React JS;
• Infrastructure, configuration and deployment: Terraform, Ansible, Docker, Kubernetes- Observability: Wavefront, New Relic, Dashbase, Lightstep.
What will be your responsibilities?
• Deliver well-tested, maintainable and scalable software solutions;
• Ensure that we have insights into the health of our production systems;
• Lead technical discovery across our Product services to meet our fast-evolving business needs;
• Coach and mentor engineers, perform code reviews and architectural reviews.
Are you a good match?
• Architecture and Development experience in backend engineering, with a focus on microservice architecture, domain-driven design and RESTful services;
• A good understanding of distributed systems and event-based architectures;
• A strong Java core knowledge and have been exposed to Java 8/11 /17;
• Strong knowledge of the Spring ecosystem: Spring Boot, Spring Cloud;
• Proficiency in database technologies (MySql);
• Experience with CI/CD for application deployment to the Cloud (AWS/OCI) relying on Docker and Kubernetes;
• Experience with monitoring and tracing tools like Wavefront, New Relic, Lightstep, Oracle Logging or similar;
• Strong communication skills, ability to navigate ambiguity and exercise good judgment when making decisions.
#LI-IC1
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Espanol.
View the Right to Work Poster in English | Espanol.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
Apply for this job Show more details...
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn , Twitter and Facebook .
Our product
8x8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect and collaborate with agents, employees, and customers.
It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialling, CRM (embedded and external integrations) and many other capabilities.
8x8 Contact Center is fast growing and already serves thousands of Customers spread across all over the globe.
Quick description of our product: https://www.youtube.com/watch?v=NT4AvPlZk1A&t=3s
Your contribution
Help us shape the future of Contact Center software by bringing your skills and technical know-how to conquer new and mission-critical challenges in the broader context of a high scalability system. This is a platform-first company, so we will expect from you some inputs and involvement to extend any existing platform component. You will help extend our products and will become part of a team of talented software engineers who are experienced in several technologies and tools that allow them to deliver fast and reliable code.
Highlights of our technology stack:
• Backend: Java & SpringBoot, MQTT, Redis, Camunda;
• AWS Managed Services;
• Frontend: React JS;
• Infrastructure, configuration and deployment: Terraform, Ansible, Docker, Kubernetes- Observability: Wavefront, New Relic, Dashbase, Lightstep.
What will be your responsibilities?
• Deliver well-tested, maintainable and scalable software solutions;
• Ensure that we have insights into the health of our production systems;
• Lead technical discovery across our Product services to meet our fast-evolving business needs;
• Coach and mentor engineers, perform code reviews and architectural reviews.
Are you a good match?
• Architecture and Development experience in backend engineering, with a focus on microservice architecture, domain-driven design and RESTful services;
• A good understanding of distributed systems and event-based architectures;
• A strong Java core knowledge and have been exposed to Java 8/11 /17;
• Strong knowledge of the Spring ecosystem: Spring Boot, Spring Cloud;
• Proficiency in database technologies (MySql);
• Experience with CI/CD for application deployment to the Cloud (AWS/OCI) relying on Docker and Kubernetes;
• Experience with monitoring and tracing tools like Wavefront, New Relic, Lightstep, Oracle Logging or similar;
• Strong communication skills, ability to navigate ambiguity and exercise good judgment when making decisions.
#LI-IC1
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Espanol.
View the Right to Work Poster in English | Espanol.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
Apply for this job Show more details...
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