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accountsupport
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#70,273 Site Rank
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Site age24 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#70,273
#70,273
Site age
24 yrs
24 yrs
Location
United States
United States
Popular Questions for accountsupport
Newest job postings for accountsupport
via Salary.com
schedule_type: Full-time
Company Description: Prenax is a global information management company with offices in the US, Europe, Australia, UK, and the Nordics. We provide niche management services to a variety of industries such as corporate, medical, academic, public, and government. As an information management partner, Prenax provides services to simplify and centralize the information resources procurement process... We manage and consolidate subscriptions, books, databases,
Company Description: Prenax is a global information management company with offices in the US, Europe, Australia, UK, and the Nordics. We provide niche management services to a variety of industries such as corporate, medical, academic, public, and government. As an information management partner, Prenax provides services to simplify and centralize the information resources procurement process... We manage and consolidate subscriptions, books, databases, multi-user licenses, and memberships through a single supplier to ensure customers benefit from lower costs, better visibility, and control.
The Job: Prenax is looking for an organized, experienced and energized Customer Service Supports. Account Managers and Account Support Representitives at Prenax have a critical role serving as the liaison between clients, vendors and our internal teams. The CS position holds a lead role in helping our clients receive everything they need. Our customer service team is multi-faceted and are comfortable with the diversity of working on multiple projects at the same time. Strong organizational skills, ability to pivot and excellent communication skills are needed for success in this position. CS is responsible for obtaining, analyzing and verifying the accuracy of customer orders and processing them in a timely manner. Being able to initiate and implement corrective action as needed helps to ensure that an excellent standard of service and customer satisfaction is consistently maintained.
This is an entry level position to join a team of customer service professionals who work beside each other to support fortune 500 companies, government agencies and more. Must have proven telephone and communications skills. The ideal applicant will also be a self-starter and team player with a positive can-do attitude.
Job Responsibilities and Duties:
• Accurately and appropriately manage and respond to customer questions, concerns and inquiries.
• Process and verify the accuracy of customer orders according to established departmental policies and procedures in a timely manner.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order and customer information files.
• Provide accurate requested reports and quotes.
• Take incoming calls from clients and publishers concerning existing and new subscriptions.
• Work closely with our finance team to resolve credit or billing disputes.
• Provide timely feedback to the Manager regarding service failures or customer concerns to meet or exceed customer’s expectations.
• Keep up-to-date on changes and developments in the company’s capabilities, as well as trends in the subscription industry overall.
• Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Qualifications
• Proficiency with standard office-management software (MS Word, MS Excel, MS Outlook)
• High motivation and results-oriented work ethic
• Excellent written and verbal communication
• Ability to handle multiple deadline-driven projects simultaneously
• Strong time-management skills and attention to detail
• Excellent teamwork skills and the ability to work and excel independently
• Ability to sit for extended periods
• Customer service driven
Please note that we are currently hiring to fill positions for the following customer service teams:
• Corporate and Library
• Government
• Consolidation
Benefits after 90-days
• Holiday pay
• Paid time off (PTO)
• Health insurance
• A matching Simple IRA
Prenax, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, sexual orientation, or any reason prohibited under Federal, State or local laws.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 1 year
Schedule:
• Monday to Friday
Travel requirement:
• No travel
Ability to commute/relocate:
• Concord, NH 03301: Reliably commute or planning to relocate before starting work (Required)
Education:
• High school or equivalent (Preferred)
Work Location: One location Show more details...
The Job: Prenax is looking for an organized, experienced and energized Customer Service Supports. Account Managers and Account Support Representitives at Prenax have a critical role serving as the liaison between clients, vendors and our internal teams. The CS position holds a lead role in helping our clients receive everything they need. Our customer service team is multi-faceted and are comfortable with the diversity of working on multiple projects at the same time. Strong organizational skills, ability to pivot and excellent communication skills are needed for success in this position. CS is responsible for obtaining, analyzing and verifying the accuracy of customer orders and processing them in a timely manner. Being able to initiate and implement corrective action as needed helps to ensure that an excellent standard of service and customer satisfaction is consistently maintained.
This is an entry level position to join a team of customer service professionals who work beside each other to support fortune 500 companies, government agencies and more. Must have proven telephone and communications skills. The ideal applicant will also be a self-starter and team player with a positive can-do attitude.
Job Responsibilities and Duties:
• Accurately and appropriately manage and respond to customer questions, concerns and inquiries.
• Process and verify the accuracy of customer orders according to established departmental policies and procedures in a timely manner.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order and customer information files.
• Provide accurate requested reports and quotes.
• Take incoming calls from clients and publishers concerning existing and new subscriptions.
• Work closely with our finance team to resolve credit or billing disputes.
• Provide timely feedback to the Manager regarding service failures or customer concerns to meet or exceed customer’s expectations.
• Keep up-to-date on changes and developments in the company’s capabilities, as well as trends in the subscription industry overall.
• Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Qualifications
• Proficiency with standard office-management software (MS Word, MS Excel, MS Outlook)
• High motivation and results-oriented work ethic
• Excellent written and verbal communication
• Ability to handle multiple deadline-driven projects simultaneously
• Strong time-management skills and attention to detail
• Excellent teamwork skills and the ability to work and excel independently
• Ability to sit for extended periods
• Customer service driven
Please note that we are currently hiring to fill positions for the following customer service teams:
• Corporate and Library
• Government
• Consolidation
Benefits after 90-days
• Holiday pay
• Paid time off (PTO)
• Health insurance
• A matching Simple IRA
Prenax, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, sexual orientation, or any reason prohibited under Federal, State or local laws.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 1 year
Schedule:
• Monday to Friday
Travel requirement:
• No travel
Ability to commute/relocate:
• Concord, NH 03301: Reliably commute or planning to relocate before starting work (Required)
Education:
• High school or equivalent (Preferred)
Work Location: One location Show more details...
via Jobvite
schedule_type: Full-time
Who is CADY?
CADY is the premier school photography company. We are passionate about capturing and celebrating the lives of the high school students we engage with by telling their stories through photography. We bring a fresh approach to school photography and school culture. We live by the motto that you don’t need a cape to be a hero of everyday moments...
Who is the Account Support for our School Experience Team?
Internally referred to as
Who is CADY?
CADY is the premier school photography company. We are passionate about capturing and celebrating the lives of the high school students we engage with by telling their stories through photography. We bring a fresh approach to school photography and school culture. We live by the motto that you don’t need a cape to be a hero of everyday moments...
Who is the Account Support for our School Experience Team?
Internally referred to as a School Experience Representative, you will be the primary contact between departments and our schools. This position is account service based with customer experience aspects. Each rep services 40-50 schools by processing their contracts, communicating with school contacts, finalizing logistics for photography events, and partnering with the sales team to determine the best plan for meeting each school’s needs. If you would describe yourself as personable and organized with a passion for details, then apply today!
What will you do as our School Experience Representative?
• Provide concierge-level care to our primary customers- high schools and their yearbook advisers
• Identify blockers and potential issues to achieve 100% satisfaction
• Collaborate across multiple departments to ensure event details are confirmed, documented, and communicated to ensure front-line success
• Nurture client relationships through account servicing
• Communicate concisely via departmental standard response times with schools, interdepartmental teams, and internal departments
• Input and maintain the database for each school profile
• Follow up on tasks and communications surrounding events, products, and processes
Can you check these boxes?
• Ability to multi-task, manage time efficiently, and be committed to our core value “Small Details are HUGE”
• Proven written and verbal communication skills. This is an in-office position that requires consistent email communication along with occasional phone communication
• Experience in servicing multiple clients or customers
• At least one year of proven customer support experience
• Ability to navigate through different system platforms
• Ability to learn new things at a fast pace
• Flexibility to work with and service all personalities and demographics
• Ready to produce above-standard work in a fast-paced environment
• Return of a satisfactory background check
• Team player mentality with a willingness to help fellow reps complete tasks as well as assist the sales team out in the field
Information, Benefits, and Employee Perks
• Full-time, hourly position starting at $17
• Medical, dental, vision, and life insurance, Health Savings Account option, and a host of voluntary benefits to enhance your coverage
• 401(k) with employer match
• Paid holidays and paid time off
• A beautifully designed campus with open office spaces
• Pet-friendly environment
• Office café with snacks and a variety of beverages
• Employee appreciation events throughout the year
• Opportunities to grow and develop with a rapidly expanding company
Come work for an industry leader dedicated to the top-tier customer experience. CADY offers careers with amazing growth potential, continuous improvement initiatives, and opportunities for advancement. Overall, we have a commitment to happy and healthy employees. Apply today!
CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law Show more details...
CADY is the premier school photography company. We are passionate about capturing and celebrating the lives of the high school students we engage with by telling their stories through photography. We bring a fresh approach to school photography and school culture. We live by the motto that you don’t need a cape to be a hero of everyday moments...
Who is the Account Support for our School Experience Team?
Internally referred to as a School Experience Representative, you will be the primary contact between departments and our schools. This position is account service based with customer experience aspects. Each rep services 40-50 schools by processing their contracts, communicating with school contacts, finalizing logistics for photography events, and partnering with the sales team to determine the best plan for meeting each school’s needs. If you would describe yourself as personable and organized with a passion for details, then apply today!
What will you do as our School Experience Representative?
• Provide concierge-level care to our primary customers- high schools and their yearbook advisers
• Identify blockers and potential issues to achieve 100% satisfaction
• Collaborate across multiple departments to ensure event details are confirmed, documented, and communicated to ensure front-line success
• Nurture client relationships through account servicing
• Communicate concisely via departmental standard response times with schools, interdepartmental teams, and internal departments
• Input and maintain the database for each school profile
• Follow up on tasks and communications surrounding events, products, and processes
Can you check these boxes?
• Ability to multi-task, manage time efficiently, and be committed to our core value “Small Details are HUGE”
• Proven written and verbal communication skills. This is an in-office position that requires consistent email communication along with occasional phone communication
• Experience in servicing multiple clients or customers
• At least one year of proven customer support experience
• Ability to navigate through different system platforms
• Ability to learn new things at a fast pace
• Flexibility to work with and service all personalities and demographics
• Ready to produce above-standard work in a fast-paced environment
• Return of a satisfactory background check
• Team player mentality with a willingness to help fellow reps complete tasks as well as assist the sales team out in the field
Information, Benefits, and Employee Perks
• Full-time, hourly position starting at $17
• Medical, dental, vision, and life insurance, Health Savings Account option, and a host of voluntary benefits to enhance your coverage
• 401(k) with employer match
• Paid holidays and paid time off
• A beautifully designed campus with open office spaces
• Pet-friendly environment
• Office café with snacks and a variety of beverages
• Employee appreciation events throughout the year
• Opportunities to grow and develop with a rapidly expanding company
Come work for an industry leader dedicated to the top-tier customer experience. CADY offers careers with amazing growth potential, continuous improvement initiatives, and opportunities for advancement. Overall, we have a commitment to happy and healthy employees. Apply today!
CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law Show more details...
via ZipRecruiter
posted_at: 17 days agoschedule_type: Full-time
Overview
Overview...
We proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard
Overview
Overview...
We proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!
Role:
The Account Support role primarily provides assistance to handling of key strategic accounts and the Account Executives responsible for them. They provide key support to existing customers, assist with reporting, maintain data integrity, and collaborate with various departments as needed. Account Support helps to improve accuracy and flowthrough of the various reporting and expectations set by the customer.
Benefits:
• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days
Responsibilities
• Answering incoming phone calls and emails professionally
• Provide regular two-way communication between all departments within our organization and provide strong team representation to set proper customer expectations
• Assist with customer concerns and issues as necessary
• Assist in and manage customer capital reporting and assets for proactive and emergency equipment replacements
• Responding to any urgent questions or concerns of the client as soon as possible
• Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by senior account executive
• Verify EMS readings and identify possible customer concerns proactively utilizing the data
• Submit daily reporting pertaining to execution of account and work order completion
• Assist in maintaining data integrity for customer assets and locations
• Assist with online platform issues and cloud software management
• Other duties as assigned by the senior account executive
Qualifications
Required Knowledge, Skills, and Abilities:
• Customer-focused
• Effective communicator
• Excellent organization, prioritization, presentation, and project management skills
• Excellent and creative problem-solving skills
• An ability to adjust to changing workflows and demands
• Proficient with Microsoft Office
• Typing speed of 60 WPM minimum
• Data analysis
Education and Experience:
• Associate Degree in Business, Marketing or Engineering or related field
• Experience in HVAC Industry or other service business preferred
• Previous experience in administration and data management preferred
Physical requirements:
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.
Employment Type: FULL_TIME Show more details...
Overview...
We proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!
Role:
The Account Support role primarily provides assistance to handling of key strategic accounts and the Account Executives responsible for them. They provide key support to existing customers, assist with reporting, maintain data integrity, and collaborate with various departments as needed. Account Support helps to improve accuracy and flowthrough of the various reporting and expectations set by the customer.
Benefits:
• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days
Responsibilities
• Answering incoming phone calls and emails professionally
• Provide regular two-way communication between all departments within our organization and provide strong team representation to set proper customer expectations
• Assist with customer concerns and issues as necessary
• Assist in and manage customer capital reporting and assets for proactive and emergency equipment replacements
• Responding to any urgent questions or concerns of the client as soon as possible
• Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by senior account executive
• Verify EMS readings and identify possible customer concerns proactively utilizing the data
• Submit daily reporting pertaining to execution of account and work order completion
• Assist in maintaining data integrity for customer assets and locations
• Assist with online platform issues and cloud software management
• Other duties as assigned by the senior account executive
Qualifications
Required Knowledge, Skills, and Abilities:
• Customer-focused
• Effective communicator
• Excellent organization, prioritization, presentation, and project management skills
• Excellent and creative problem-solving skills
• An ability to adjust to changing workflows and demands
• Proficient with Microsoft Office
• Typing speed of 60 WPM minimum
• Data analysis
Education and Experience:
• Associate Degree in Business, Marketing or Engineering or related field
• Experience in HVAC Industry or other service business preferred
• Previous experience in administration and data management preferred
Physical requirements:
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.
Employment Type: FULL_TIME Show more details...
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