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via Salary.com
schedule_type: Full-time
Company Description: Prenax is a global information management company with offices in the US, Europe, Australia, UK, and the Nordics. We provide niche management services to a variety of industries such as corporate, medical, academic, public, and government. As an information management partner, Prenax provides services to simplify and centralize the information resources procurement process... We manage and consolidate subscriptions, books, databases,
Company Description: Prenax is a global information management company with offices in the US, Europe, Australia, UK, and the Nordics. We provide niche management services to a variety of industries such as corporate, medical, academic, public, and government. As an information management partner, Prenax provides services to simplify and centralize the information resources procurement process... We manage and consolidate subscriptions, books, databases, multi-user licenses, and memberships through a single supplier to ensure customers benefit from lower costs, better visibility, and control.
The Job: Prenax is looking for an organized, experienced and energized Customer Service Supports. Account Managers and Account Support Representitives at Prenax have a critical role serving as the liaison between clients, vendors and our internal teams. The CS position holds a lead role in helping our clients receive everything they need. Our customer service team is multi-faceted and are comfortable with the diversity of working on multiple projects at the same time. Strong organizational skills, ability to pivot and excellent communication skills are needed for success in this position. CS is responsible for obtaining, analyzing and verifying the accuracy of customer orders and processing them in a timely manner. Being able to initiate and implement corrective action as needed helps to ensure that an excellent standard of service and customer satisfaction is consistently maintained.
This is an entry level position to join a team of customer service professionals who work beside each other to support fortune 500 companies, government agencies and more. Must have proven telephone and communications skills. The ideal applicant will also be a self-starter and team player with a positive can-do attitude.
Job Responsibilities and Duties:
• Accurately and appropriately manage and respond to customer questions, concerns and inquiries.
• Process and verify the accuracy of customer orders according to established departmental policies and procedures in a timely manner.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order and customer information files.
• Provide accurate requested reports and quotes.
• Take incoming calls from clients and publishers concerning existing and new subscriptions.
• Work closely with our finance team to resolve credit or billing disputes.
• Provide timely feedback to the Manager regarding service failures or customer concerns to meet or exceed customer’s expectations.
• Keep up-to-date on changes and developments in the company’s capabilities, as well as trends in the subscription industry overall.
• Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Qualifications
• Proficiency with standard office-management software (MS Word, MS Excel, MS Outlook)
• High motivation and results-oriented work ethic
• Excellent written and verbal communication
• Ability to handle multiple deadline-driven projects simultaneously
• Strong time-management skills and attention to detail
• Excellent teamwork skills and the ability to work and excel independently
• Ability to sit for extended periods
• Customer service driven
Please note that we are currently hiring to fill positions for the following customer service teams:
• Corporate and Library
• Government
• Consolidation
Benefits after 90-days
• Holiday pay
• Paid time off (PTO)
• Health insurance
• A matching Simple IRA
Prenax, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, sexual orientation, or any reason prohibited under Federal, State or local laws.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 1 year
Schedule:
• Monday to Friday
Travel requirement:
• No travel
Ability to commute/relocate:
• Concord, NH 03301: Reliably commute or planning to relocate before starting work (Required)
Education:
• High school or equivalent (Preferred)
Work Location: One location Show more details...
The Job: Prenax is looking for an organized, experienced and energized Customer Service Supports. Account Managers and Account Support Representitives at Prenax have a critical role serving as the liaison between clients, vendors and our internal teams. The CS position holds a lead role in helping our clients receive everything they need. Our customer service team is multi-faceted and are comfortable with the diversity of working on multiple projects at the same time. Strong organizational skills, ability to pivot and excellent communication skills are needed for success in this position. CS is responsible for obtaining, analyzing and verifying the accuracy of customer orders and processing them in a timely manner. Being able to initiate and implement corrective action as needed helps to ensure that an excellent standard of service and customer satisfaction is consistently maintained.
This is an entry level position to join a team of customer service professionals who work beside each other to support fortune 500 companies, government agencies and more. Must have proven telephone and communications skills. The ideal applicant will also be a self-starter and team player with a positive can-do attitude.
Job Responsibilities and Duties:
• Accurately and appropriately manage and respond to customer questions, concerns and inquiries.
• Process and verify the accuracy of customer orders according to established departmental policies and procedures in a timely manner.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order and customer information files.
• Provide accurate requested reports and quotes.
• Take incoming calls from clients and publishers concerning existing and new subscriptions.
• Work closely with our finance team to resolve credit or billing disputes.
• Provide timely feedback to the Manager regarding service failures or customer concerns to meet or exceed customer’s expectations.
• Keep up-to-date on changes and developments in the company’s capabilities, as well as trends in the subscription industry overall.
• Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Qualifications
• Proficiency with standard office-management software (MS Word, MS Excel, MS Outlook)
• High motivation and results-oriented work ethic
• Excellent written and verbal communication
• Ability to handle multiple deadline-driven projects simultaneously
• Strong time-management skills and attention to detail
• Excellent teamwork skills and the ability to work and excel independently
• Ability to sit for extended periods
• Customer service driven
Please note that we are currently hiring to fill positions for the following customer service teams:
• Corporate and Library
• Government
• Consolidation
Benefits after 90-days
• Holiday pay
• Paid time off (PTO)
• Health insurance
• A matching Simple IRA
Prenax, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, sexual orientation, or any reason prohibited under Federal, State or local laws.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 1 year
Schedule:
• Monday to Friday
Travel requirement:
• No travel
Ability to commute/relocate:
• Concord, NH 03301: Reliably commute or planning to relocate before starting work (Required)
Education:
• High school or equivalent (Preferred)
Work Location: One location Show more details...
via Jobvite
schedule_type: Full-time
Who is CADY?
CADY is the premier school photography company. We are passionate about capturing and celebrating the lives of the high school students we engage with by telling their stories through photography. We bring a fresh approach to school photography and school culture. We live by the motto that you don’t need a cape to be a hero of everyday moments...
Who is the Account Support for our School Experience Team?
Internally referred to as
Who is CADY?
CADY is the premier school photography company. We are passionate about capturing and celebrating the lives of the high school students we engage with by telling their stories through photography. We bring a fresh approach to school photography and school culture. We live by the motto that you don’t need a cape to be a hero of everyday moments...
Who is the Account Support for our School Experience Team?
Internally referred to as a School Experience Representative, you will be the primary contact between departments and our schools. This position is account service based with customer experience aspects. Each rep services 40-50 schools by processing their contracts, communicating with school contacts, finalizing logistics for photography events, and partnering with the sales team to determine the best plan for meeting each school’s needs. If you would describe yourself as personable and organized with a passion for details, then apply today!
What will you do as our School Experience Representative?
• Provide concierge-level care to our primary customers- high schools and their yearbook advisers
• Identify blockers and potential issues to achieve 100% satisfaction
• Collaborate across multiple departments to ensure event details are confirmed, documented, and communicated to ensure front-line success
• Nurture client relationships through account servicing
• Communicate concisely via departmental standard response times with schools, interdepartmental teams, and internal departments
• Input and maintain the database for each school profile
• Follow up on tasks and communications surrounding events, products, and processes
Can you check these boxes?
• Ability to multi-task, manage time efficiently, and be committed to our core value “Small Details are HUGE”
• Proven written and verbal communication skills. This is an in-office position that requires consistent email communication along with occasional phone communication
• Experience in servicing multiple clients or customers
• At least one year of proven customer support experience
• Ability to navigate through different system platforms
• Ability to learn new things at a fast pace
• Flexibility to work with and service all personalities and demographics
• Ready to produce above-standard work in a fast-paced environment
• Return of a satisfactory background check
• Team player mentality with a willingness to help fellow reps complete tasks as well as assist the sales team out in the field
Information, Benefits, and Employee Perks
• Full-time, hourly position starting at $17
• Medical, dental, vision, and life insurance, Health Savings Account option, and a host of voluntary benefits to enhance your coverage
• 401(k) with employer match
• Paid holidays and paid time off
• A beautifully designed campus with open office spaces
• Pet-friendly environment
• Office café with snacks and a variety of beverages
• Employee appreciation events throughout the year
• Opportunities to grow and develop with a rapidly expanding company
Come work for an industry leader dedicated to the top-tier customer experience. CADY offers careers with amazing growth potential, continuous improvement initiatives, and opportunities for advancement. Overall, we have a commitment to happy and healthy employees. Apply today!
CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law Show more details...
CADY is the premier school photography company. We are passionate about capturing and celebrating the lives of the high school students we engage with by telling their stories through photography. We bring a fresh approach to school photography and school culture. We live by the motto that you don’t need a cape to be a hero of everyday moments...
Who is the Account Support for our School Experience Team?
Internally referred to as a School Experience Representative, you will be the primary contact between departments and our schools. This position is account service based with customer experience aspects. Each rep services 40-50 schools by processing their contracts, communicating with school contacts, finalizing logistics for photography events, and partnering with the sales team to determine the best plan for meeting each school’s needs. If you would describe yourself as personable and organized with a passion for details, then apply today!
What will you do as our School Experience Representative?
• Provide concierge-level care to our primary customers- high schools and their yearbook advisers
• Identify blockers and potential issues to achieve 100% satisfaction
• Collaborate across multiple departments to ensure event details are confirmed, documented, and communicated to ensure front-line success
• Nurture client relationships through account servicing
• Communicate concisely via departmental standard response times with schools, interdepartmental teams, and internal departments
• Input and maintain the database for each school profile
• Follow up on tasks and communications surrounding events, products, and processes
Can you check these boxes?
• Ability to multi-task, manage time efficiently, and be committed to our core value “Small Details are HUGE”
• Proven written and verbal communication skills. This is an in-office position that requires consistent email communication along with occasional phone communication
• Experience in servicing multiple clients or customers
• At least one year of proven customer support experience
• Ability to navigate through different system platforms
• Ability to learn new things at a fast pace
• Flexibility to work with and service all personalities and demographics
• Ready to produce above-standard work in a fast-paced environment
• Return of a satisfactory background check
• Team player mentality with a willingness to help fellow reps complete tasks as well as assist the sales team out in the field
Information, Benefits, and Employee Perks
• Full-time, hourly position starting at $17
• Medical, dental, vision, and life insurance, Health Savings Account option, and a host of voluntary benefits to enhance your coverage
• 401(k) with employer match
• Paid holidays and paid time off
• A beautifully designed campus with open office spaces
• Pet-friendly environment
• Office café with snacks and a variety of beverages
• Employee appreciation events throughout the year
• Opportunities to grow and develop with a rapidly expanding company
Come work for an industry leader dedicated to the top-tier customer experience. CADY offers careers with amazing growth potential, continuous improvement initiatives, and opportunities for advancement. Overall, we have a commitment to happy and healthy employees. Apply today!
CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law Show more details...
via ZipRecruiter
posted_at: 17 days agoschedule_type: Full-time
Overview
Overview...
We proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard
Overview
Overview...
We proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!
Role:
The Account Support role primarily provides assistance to handling of key strategic accounts and the Account Executives responsible for them. They provide key support to existing customers, assist with reporting, maintain data integrity, and collaborate with various departments as needed. Account Support helps to improve accuracy and flowthrough of the various reporting and expectations set by the customer.
Benefits:
• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days
Responsibilities
• Answering incoming phone calls and emails professionally
• Provide regular two-way communication between all departments within our organization and provide strong team representation to set proper customer expectations
• Assist with customer concerns and issues as necessary
• Assist in and manage customer capital reporting and assets for proactive and emergency equipment replacements
• Responding to any urgent questions or concerns of the client as soon as possible
• Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by senior account executive
• Verify EMS readings and identify possible customer concerns proactively utilizing the data
• Submit daily reporting pertaining to execution of account and work order completion
• Assist in maintaining data integrity for customer assets and locations
• Assist with online platform issues and cloud software management
• Other duties as assigned by the senior account executive
Qualifications
Required Knowledge, Skills, and Abilities:
• Customer-focused
• Effective communicator
• Excellent organization, prioritization, presentation, and project management skills
• Excellent and creative problem-solving skills
• An ability to adjust to changing workflows and demands
• Proficient with Microsoft Office
• Typing speed of 60 WPM minimum
• Data analysis
Education and Experience:
• Associate Degree in Business, Marketing or Engineering or related field
• Experience in HVAC Industry or other service business preferred
• Previous experience in administration and data management preferred
Physical requirements:
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.
Employment Type: FULL_TIME Show more details...
Overview...
We proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!
Role:
The Account Support role primarily provides assistance to handling of key strategic accounts and the Account Executives responsible for them. They provide key support to existing customers, assist with reporting, maintain data integrity, and collaborate with various departments as needed. Account Support helps to improve accuracy and flowthrough of the various reporting and expectations set by the customer.
Benefits:
• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days
Responsibilities
• Answering incoming phone calls and emails professionally
• Provide regular two-way communication between all departments within our organization and provide strong team representation to set proper customer expectations
• Assist with customer concerns and issues as necessary
• Assist in and manage customer capital reporting and assets for proactive and emergency equipment replacements
• Responding to any urgent questions or concerns of the client as soon as possible
• Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by senior account executive
• Verify EMS readings and identify possible customer concerns proactively utilizing the data
• Submit daily reporting pertaining to execution of account and work order completion
• Assist in maintaining data integrity for customer assets and locations
• Assist with online platform issues and cloud software management
• Other duties as assigned by the senior account executive
Qualifications
Required Knowledge, Skills, and Abilities:
• Customer-focused
• Effective communicator
• Excellent organization, prioritization, presentation, and project management skills
• Excellent and creative problem-solving skills
• An ability to adjust to changing workflows and demands
• Proficient with Microsoft Office
• Typing speed of 60 WPM minimum
• Data analysis
Education and Experience:
• Associate Degree in Business, Marketing or Engineering or related field
• Experience in HVAC Industry or other service business preferred
• Previous experience in administration and data management preferred
Physical requirements:
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.
Employment Type: FULL_TIME Show more details...
via Chegg Internships
schedule_type: Full-time
June 1, 2021
BASK Digital Media is seeking a motivated individual for the Account Support role who will support day-to-day operational workflows. You will work with our Executive Leadership, Directors, and Account team to execute client deliverables...
People describe you as having a strong attention to detail and are highly organized. You pride yourself in high-quality work and are solution-oriented. You are inquisitive and will often set out on
June 1, 2021
BASK Digital Media is seeking a motivated individual for the Account Support role who will support day-to-day operational workflows. You will work with our Executive Leadership, Directors, and Account team to execute client deliverables...
People describe you as having a strong attention to detail and are highly organized. You pride yourself in high-quality work and are solution-oriented. You are inquisitive and will often set out on your own to learn new things without asking for guidance. You thrive under pressure and stay organized when juggling many different tasks with conflicting timelines.
• Please include a cover letter (required to be considered) and a resume.
Department: Account
Responsibilities:
Prepare account management-related documents such as meeting agendas, meeting reports, and other client communications and correspondence.
Document discussions during client meetings and conference calls with clear details and action items.
QA client deliverables like graphics, ads, websites, and emails for accuracy
Schedule and post social media content
Send email marketing campaigns and manage data flows
Compile email content into email sending platforms
Update text and simple images content on websites
Conduct research on new digital trends and platforms
Required Capabilities:
A background in politics, public affairs, corporate advocacy, or legislative advocacy, which can include a degree in political science, coursework, or volunteer or internship for a campaign or elected official
• OR-
A business or marketing degree -AND- marketing work experience or a marketing internship
A passion for working in the fast-paced world of advocacy, public affairs, and ballot measures
Hyper attention to detail
Strong organizational skills
Comfortable and quick at learning new software and digital platforms
Excellent time management skills
Clear and detailed communications with team members and clients
Proactive and can-do attitude
Success in this role will be measured in the following ways:
Ability to quickly learn new platforms and retain instructions and information
Ability to comprehend and draw conclusions and action items from client emails and calls
Ability to proactively anticipate the next needed deliverable or anticipate client’s questions without waiting or being assigned tasks
Type: Full Time
Compensation: DOE
Benefits:
Hybrid WFH/in-office work schedule
Competitive salary
20 days of PTO (10 flexible + 10 national holidays)
Medical, dental, vision, and life insurance
401K with company match opportunity
Office snacks and drinks (cold brew on tap, beer on tap, drink fridge, snacks, etc.)
Quarterly staff outings (baseball games, happy hours, etc.)
Work Location: Our office is at 225 Broadway Ave in San Diego, in the heart of San Diego’s Gaslamp District. We have been in a solely work-from-home format since March of 2020 due to COVID. In the future, we look forward to being able to welcome staff back to the office in a safe and hybrid way.
About BASK:
Based in San Diego, our team includes strategic digital advisers for public affairs efforts, ballot initiatives, corporate advocacy, as well as legislative and issue advocacy. BASK understands that in this industry we must move fast when news breaks. We have the experience to know what works but also the passion to learn and stay at the cutting edge of the newest technologies. From developing digital communication strategies, building websites, designing engaging content, managing social media, executing email communication campaigns, and running targeted digital advertising, BASK delivers solutions for the winning edge Show more details...
BASK Digital Media is seeking a motivated individual for the Account Support role who will support day-to-day operational workflows. You will work with our Executive Leadership, Directors, and Account team to execute client deliverables...
People describe you as having a strong attention to detail and are highly organized. You pride yourself in high-quality work and are solution-oriented. You are inquisitive and will often set out on your own to learn new things without asking for guidance. You thrive under pressure and stay organized when juggling many different tasks with conflicting timelines.
• Please include a cover letter (required to be considered) and a resume.
Department: Account
Responsibilities:
Prepare account management-related documents such as meeting agendas, meeting reports, and other client communications and correspondence.
Document discussions during client meetings and conference calls with clear details and action items.
QA client deliverables like graphics, ads, websites, and emails for accuracy
Schedule and post social media content
Send email marketing campaigns and manage data flows
Compile email content into email sending platforms
Update text and simple images content on websites
Conduct research on new digital trends and platforms
Required Capabilities:
A background in politics, public affairs, corporate advocacy, or legislative advocacy, which can include a degree in political science, coursework, or volunteer or internship for a campaign or elected official
• OR-
A business or marketing degree -AND- marketing work experience or a marketing internship
A passion for working in the fast-paced world of advocacy, public affairs, and ballot measures
Hyper attention to detail
Strong organizational skills
Comfortable and quick at learning new software and digital platforms
Excellent time management skills
Clear and detailed communications with team members and clients
Proactive and can-do attitude
Success in this role will be measured in the following ways:
Ability to quickly learn new platforms and retain instructions and information
Ability to comprehend and draw conclusions and action items from client emails and calls
Ability to proactively anticipate the next needed deliverable or anticipate client’s questions without waiting or being assigned tasks
Type: Full Time
Compensation: DOE
Benefits:
Hybrid WFH/in-office work schedule
Competitive salary
20 days of PTO (10 flexible + 10 national holidays)
Medical, dental, vision, and life insurance
401K with company match opportunity
Office snacks and drinks (cold brew on tap, beer on tap, drink fridge, snacks, etc.)
Quarterly staff outings (baseball games, happy hours, etc.)
Work Location: Our office is at 225 Broadway Ave in San Diego, in the heart of San Diego’s Gaslamp District. We have been in a solely work-from-home format since March of 2020 due to COVID. In the future, we look forward to being able to welcome staff back to the office in a safe and hybrid way.
About BASK:
Based in San Diego, our team includes strategic digital advisers for public affairs efforts, ballot initiatives, corporate advocacy, as well as legislative and issue advocacy. BASK understands that in this industry we must move fast when news breaks. We have the experience to know what works but also the passion to learn and stay at the cutting edge of the newest technologies. From developing digital communication strategies, building websites, designing engaging content, managing social media, executing email communication campaigns, and running targeted digital advertising, BASK delivers solutions for the winning edge Show more details...
via Salary.com
posted_at: 15 days agoschedule_type: Full-time
Account Support/Customer Service - We offer a Professional, Supportive and Rewarding environment.
We are a growing national fire test and inspection company based in Temecula, CA that offers its employees a professional, collaborative and friendly environment.
The Company: National Fire Protection, Inc is a fast-paced fire protection testing, inspection and repair provider across the nation...
· Our company is high energy with a high level of collaboration.
Account Support/Customer Service - We offer a Professional, Supportive and Rewarding environment.
We are a growing national fire test and inspection company based in Temecula, CA that offers its employees a professional, collaborative and friendly environment.
The Company: National Fire Protection, Inc is a fast-paced fire protection testing, inspection and repair provider across the nation...
· Our company is high energy with a high level of collaboration. We strive to treat each task with the urgency of saving a life. We encourage leadership, creativity and innovation.
· Career Advancement Opportunities
The Position: We’re looking for Full time Account Support/Customer Service:
- Primary duty includes account support and documentation, additional duties can include billing and administrative support.
- Compensation dependent on experience.
- We offer all full-time employees Health, Dental, Vision and 401K effective after the 90-day mark.
- We also offer Paid time off after one year of employment.
Requirements:
- Mandatory 1 year hands on customer service/account support experience.
- Computer Savvy is a Must – Microsoft Office, Email drafting, Internet browser and Windows.
- Ability to multi-task between scheduling and billing and other administrative tasks in a fast-paced environment.
- Communication Skills: Will need to speak with customers and team members on a regular basis.
- Organizational Skills: Will require a detail-oriented person. Documentation will be required with all inspections and services rendered.
- Critical-Thinking Skills: Will need to devise plans of action and assess most time efficient process per task.
- High School Diploma/GED
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Customer Service: 1 year (Required)
Work Location: In person Show more details...
We are a growing national fire test and inspection company based in Temecula, CA that offers its employees a professional, collaborative and friendly environment.
The Company: National Fire Protection, Inc is a fast-paced fire protection testing, inspection and repair provider across the nation...
· Our company is high energy with a high level of collaboration. We strive to treat each task with the urgency of saving a life. We encourage leadership, creativity and innovation.
· Career Advancement Opportunities
The Position: We’re looking for Full time Account Support/Customer Service:
- Primary duty includes account support and documentation, additional duties can include billing and administrative support.
- Compensation dependent on experience.
- We offer all full-time employees Health, Dental, Vision and 401K effective after the 90-day mark.
- We also offer Paid time off after one year of employment.
Requirements:
- Mandatory 1 year hands on customer service/account support experience.
- Computer Savvy is a Must – Microsoft Office, Email drafting, Internet browser and Windows.
- Ability to multi-task between scheduling and billing and other administrative tasks in a fast-paced environment.
- Communication Skills: Will need to speak with customers and team members on a regular basis.
- Organizational Skills: Will require a detail-oriented person. Documentation will be required with all inspections and services rendered.
- Critical-Thinking Skills: Will need to devise plans of action and assess most time efficient process per task.
- High School Diploma/GED
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Customer Service: 1 year (Required)
Work Location: In person Show more details...
via LinkedIn
posted_at: 4 days agoschedule_type: Full-time
GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.
Do you enjoy providing exceptional customer service in a fast paced environment? Do you want to be... part of a team, building a first class technology platform
GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.
Do you enjoy providing exceptional customer service in a fast paced environment? Do you want to be... part of a team, building a first class technology platform to handle customer inquiries? Are you looking for a company that encourages growth opportunities within your role?
We Are Looking to Add a Key Member to Our Customer Service Team!
We are seeking top notch Account Support Advisors to serve our customer base, including end user transactions, soft collections, and customer relations. In this role, no two days are the same.
As an Account Support Advisor, you’ll
• Play a Critical Role! Serving the needs of our customers is key to our success and you will serve as the point person to incoming end user inquires including; invoicing, taxation, agreement terms, and payments.
• Use Your Expertise! You will take pride in understanding the various types of agreements and the end of term process for each to smoothly allow for the purchase or return of equipment.
• Be a Vital Resource! Protect our customer accounts by understanding and abiding by our account security procedures with all interactions.
• Be a Culture Champion! Provide an exceptional customer experience by using a personable approach to understanding the needs and next steps to customers inquires, or requests.
• Have Leadership and Team Support! Enjoy our team-based solution-oriented environment! You’ll be part of a 10-12 member team consisting of multiple functions within the business including Sales, Sales Support, Credit, Account Support, Portfolio Management and Leadership; all working together to support our mission of helping our customers achieve greater success.
To be successful in this role, you’ll need
• Superior listening skills and empathy
• The ability to quickly and creatively solve problems
• Customer Service certificate training program or 6 months customer service experience
• Prior experience in financial services – leasing industry (desired, but not required)
• B.A preferred but not required
• High school graduate or equivalent
You’ll work hard, you’ll have fun and you’ll enjoy a competitive total rewards package
But GreatAmerica’s Total Rewards Extends Beyond Just a Paycheck And Is Designed To Enrich Our Team Members’ Personal And Professional Lives In Many Ways, Including
At GreatAmerica we offer a compensation program with market-competitive base pay and pay-for-performance incentives (bonuses) for all roles. We share rewards because we believe every single person here contributes to GreatAmerica’s success.
• Planning for Your Future: we set you up for long-term success through our competitive 401(k) plan with company matching and annual profit sharing.
• Your Leadership fast-tracking programs: if leadership is on your horizon, we’ve got your back. We have a Building GREAT Leaders program, Dale Carnegie programs, and we contribute to your development through our educational tuition assistance program.
• Prioritizing Your Health & Wellbeing: we support your work-life interests through programs like our gym reimbursement, employee assistance program, and many company sponsored events hosted through our GreatAmerica Network Group.
• Your Time Away: competitive time off and flexible working arrangements allow you to do your best work and take the time you need to decompress. We have 10 paid sick days a year, and if you don’t use it you can convert up to 70% into additional paid time off the next year.
• A strong organizational culture focused on our greatest asset: you!
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage you to consider applying if you feel you can make a strong impact in this role.
Please note, this position is not currently eligible for sponsorship for employment authorization.
At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers Show more details...
Do you enjoy providing exceptional customer service in a fast paced environment? Do you want to be... part of a team, building a first class technology platform to handle customer inquiries? Are you looking for a company that encourages growth opportunities within your role?
We Are Looking to Add a Key Member to Our Customer Service Team!
We are seeking top notch Account Support Advisors to serve our customer base, including end user transactions, soft collections, and customer relations. In this role, no two days are the same.
As an Account Support Advisor, you’ll
• Play a Critical Role! Serving the needs of our customers is key to our success and you will serve as the point person to incoming end user inquires including; invoicing, taxation, agreement terms, and payments.
• Use Your Expertise! You will take pride in understanding the various types of agreements and the end of term process for each to smoothly allow for the purchase or return of equipment.
• Be a Vital Resource! Protect our customer accounts by understanding and abiding by our account security procedures with all interactions.
• Be a Culture Champion! Provide an exceptional customer experience by using a personable approach to understanding the needs and next steps to customers inquires, or requests.
• Have Leadership and Team Support! Enjoy our team-based solution-oriented environment! You’ll be part of a 10-12 member team consisting of multiple functions within the business including Sales, Sales Support, Credit, Account Support, Portfolio Management and Leadership; all working together to support our mission of helping our customers achieve greater success.
To be successful in this role, you’ll need
• Superior listening skills and empathy
• The ability to quickly and creatively solve problems
• Customer Service certificate training program or 6 months customer service experience
• Prior experience in financial services – leasing industry (desired, but not required)
• B.A preferred but not required
• High school graduate or equivalent
You’ll work hard, you’ll have fun and you’ll enjoy a competitive total rewards package
But GreatAmerica’s Total Rewards Extends Beyond Just a Paycheck And Is Designed To Enrich Our Team Members’ Personal And Professional Lives In Many Ways, Including
At GreatAmerica we offer a compensation program with market-competitive base pay and pay-for-performance incentives (bonuses) for all roles. We share rewards because we believe every single person here contributes to GreatAmerica’s success.
• Planning for Your Future: we set you up for long-term success through our competitive 401(k) plan with company matching and annual profit sharing.
• Your Leadership fast-tracking programs: if leadership is on your horizon, we’ve got your back. We have a Building GREAT Leaders program, Dale Carnegie programs, and we contribute to your development through our educational tuition assistance program.
• Prioritizing Your Health & Wellbeing: we support your work-life interests through programs like our gym reimbursement, employee assistance program, and many company sponsored events hosted through our GreatAmerica Network Group.
• Your Time Away: competitive time off and flexible working arrangements allow you to do your best work and take the time you need to decompress. We have 10 paid sick days a year, and if you don’t use it you can convert up to 70% into additional paid time off the next year.
• A strong organizational culture focused on our greatest asset: you!
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage you to consider applying if you feel you can make a strong impact in this role.
Please note, this position is not currently eligible for sponsorship for employment authorization.
At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers Show more details...
via ZipRecruiter
posted_at: 3 days agoschedule_type: Full-time
Pella Products of Kansas City is hiring a Trade Account Support for business to business sales due to a significant amount of growth in the KC building industry.
PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members. The available plans and programs include...
Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health,
Pella Products of Kansas City is hiring a Trade Account Support for business to business sales due to a significant amount of growth in the KC building industry.
PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members. The available plans and programs include...
Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services.
Wellness program and fitness device reimbursement with enrollment in a company offered medical plan
Additional options for dental (including orthodontia) and vision benefits, 100% company paid life insurance and long term disability insurance with option to buy-up additional coverage health savings account, supplemental health protection plans (accident, critical illness, hospital indemnity)
Employee Assistance Program which offers free counseling, financial wellbeing support, and travel resources.
401(k) with company match with access to free financial planning and consulting services
Paid Time Off and Volunteer Time Off
Summary:
We are looking for upbeat, motivated individuals to join our Trade Account Support. Account Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.
Responsibilities:
Accurately ordering and quoting products
Learn and retain product knowledge of Pella window and door products
Use Salesforce CRM software and develop best practices to track all customer service interactions
Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
Be our client's advocate by responding promptly, following up, and being proactive with solutions
Partner with internal departments to facilitate rapid problem solving for our customers
Proactively support and interact with PPKC Sales Team
Qualifications:
2+ years' experience in customer service or application support role
Industry Experience preferred but not required
Strong, detail-oriented multitasker and adaptable "can do" team player who enjoys collaborating to find effective solutions
Possess a thirst for product knowledge and driving determination to "find a better way"
Ability to communicate clearly and concisely, both orally and in writing.
Proficient with Microsoft office-based software applications with an ability to learn new programs
Experience working in a sales driven company or partnering with a sales team Show more details...
PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members. The available plans and programs include...
Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services.
Wellness program and fitness device reimbursement with enrollment in a company offered medical plan
Additional options for dental (including orthodontia) and vision benefits, 100% company paid life insurance and long term disability insurance with option to buy-up additional coverage health savings account, supplemental health protection plans (accident, critical illness, hospital indemnity)
Employee Assistance Program which offers free counseling, financial wellbeing support, and travel resources.
401(k) with company match with access to free financial planning and consulting services
Paid Time Off and Volunteer Time Off
Summary:
We are looking for upbeat, motivated individuals to join our Trade Account Support. Account Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.
Responsibilities:
Accurately ordering and quoting products
Learn and retain product knowledge of Pella window and door products
Use Salesforce CRM software and develop best practices to track all customer service interactions
Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
Be our client's advocate by responding promptly, following up, and being proactive with solutions
Partner with internal departments to facilitate rapid problem solving for our customers
Proactively support and interact with PPKC Sales Team
Qualifications:
2+ years' experience in customer service or application support role
Industry Experience preferred but not required
Strong, detail-oriented multitasker and adaptable "can do" team player who enjoys collaborating to find effective solutions
Possess a thirst for product knowledge and driving determination to "find a better way"
Ability to communicate clearly and concisely, both orally and in writing.
Proficient with Microsoft office-based software applications with an ability to learn new programs
Experience working in a sales driven company or partnering with a sales team Show more details...
via Lincolnton, NC - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Full-time 1 day ago Full Job Description Job Summary Please note:
the City of Lincolnton will contact the candidate using the phone number and email information provided on the application.
Please ensure your information is current and the voice mailbox has been set up for receiving messages.
The City of Lincolnton offers an outstanding opportunity to join a staff dedicated to giving exceptional customer service to the citizens of Lincolnton.
The
Full-time 1 day ago Full Job Description Job Summary Please note:
the City of Lincolnton will contact the candidate using the phone number and email information provided on the application.
Please ensure your information is current and the voice mailbox has been set up for receiving messages.
The City of Lincolnton offers an outstanding opportunity to join a staff dedicated to giving exceptional customer service to the citizens of Lincolnton.
The successful candidate will provide essential and important public service through the utility billing and collections department, and accounting support functions.
Please review job spec for additional details.
The City offers a stabile work environment with an excellent benefits package.
For information on benefits offered by the City of Lincolnton, please visit - Benefits Page Resume and cover letter must be uploaded with application to be considered.
Job Responsibilities Answers telephone, assists walk-in customers; provides information... about municipal services; takes messages; directs calls Collects a variety of revenues, including utility payments, at a customer counter, through the mail, drive-up window, on-line and by night deposit box; properly receipts and accounts for collections; posts fees and payments into computer; prepares balance sheet and maintains and balances daily cash drawer Assists customers with connection and disconnection of service including preparing work orders for field services personnel; identifies special meter readings when needed for high bills, suspected leaks, or other purposes; enrolls customers in utility services Updates records for billing; deposits; and other records; orders documents and files them in order; performs a variety of miscellaneous typing; updates a variety of manual records and files Responds to and / or contacts customers on service issues; explains policies and procedures and resolves customer problems and complaints using established procedures; refers customers to supervisory personnel if not resolved Assists and may be cross trained to perform functions associated with Accounting Technicians and/or Payroll Specialist Assists with vouchers, requisitions, purchase orders, and travel requests as needed Performs related duties as required Knowledge, Skills and Abilities Policy & Procedure - Knowledge of utility billing terminology, methods, processes, procedures, and equipment Knowledge of standard office procedures, practices, and equipment Working knowledge of paraprofessional accounting principles, practices and procedures Communication - Knowledge of effective oral and written communication techniques when communicating with customers, coworkers, and others Ability to understand and follow oral and written directions Ability to establish rapport and communicate effectively with customers, co-workers and supervisors, and the general public Performance - Ability to perform mathematical computations with speed and accuracy Ability to identify errors in billing and balance accounts Ability to research easements, and other related documents required for specific projects Skill in the use of office computers, printers, and related equipment and software applications Physical Requirements & Working Conditions This work is primarily sedentary requiring the exertion of up to 10 pounds of force occasionally to move objects and a negligible amount of force frequently or constantly to move objects.
Work requires stooping, kneeling, crouching, standing, walking and manual dexterity such as fingering, grasping, and repetitive motions including operating a computer keyboard.
Vocal communication is required to respond to inquiries, express or exchange information.
Hearing is required to perceive information at normal spoken word levels either in person or over the phone.
Visual acuity is required to prepare and analyze written or computer data, operation of machines, determine the accuracy and thoroughness of work, and observe general surroundings and activities.
Work is performed primarily in an environmentally controlled office subject to typical office noise.
Additional Information Education:
Graduation from High School supplemented by course work or training in accounting, business administration or customer service.
Experience:
Two (2) - five (5) years of practical experience in billing and collections procedures, customer services, and accounting functions is preferred.
Special Requirements:
Valid NC Drivers License FLSA Status:
Nonexempt Disclaimer This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job.
The City of Lincolnton reserves the right to assign or otherwise modify the duties assigned to this classification.
Application Special Instructions.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
the City of Lincolnton will contact the candidate using the phone number and email information provided on the application.
Please ensure your information is current and the voice mailbox has been set up for receiving messages.
The City of Lincolnton offers an outstanding opportunity to join a staff dedicated to giving exceptional customer service to the citizens of Lincolnton.
The successful candidate will provide essential and important public service through the utility billing and collections department, and accounting support functions.
Please review job spec for additional details.
The City offers a stabile work environment with an excellent benefits package.
For information on benefits offered by the City of Lincolnton, please visit - Benefits Page Resume and cover letter must be uploaded with application to be considered.
Job Responsibilities Answers telephone, assists walk-in customers; provides information... about municipal services; takes messages; directs calls Collects a variety of revenues, including utility payments, at a customer counter, through the mail, drive-up window, on-line and by night deposit box; properly receipts and accounts for collections; posts fees and payments into computer; prepares balance sheet and maintains and balances daily cash drawer Assists customers with connection and disconnection of service including preparing work orders for field services personnel; identifies special meter readings when needed for high bills, suspected leaks, or other purposes; enrolls customers in utility services Updates records for billing; deposits; and other records; orders documents and files them in order; performs a variety of miscellaneous typing; updates a variety of manual records and files Responds to and / or contacts customers on service issues; explains policies and procedures and resolves customer problems and complaints using established procedures; refers customers to supervisory personnel if not resolved Assists and may be cross trained to perform functions associated with Accounting Technicians and/or Payroll Specialist Assists with vouchers, requisitions, purchase orders, and travel requests as needed Performs related duties as required Knowledge, Skills and Abilities Policy & Procedure - Knowledge of utility billing terminology, methods, processes, procedures, and equipment Knowledge of standard office procedures, practices, and equipment Working knowledge of paraprofessional accounting principles, practices and procedures Communication - Knowledge of effective oral and written communication techniques when communicating with customers, coworkers, and others Ability to understand and follow oral and written directions Ability to establish rapport and communicate effectively with customers, co-workers and supervisors, and the general public Performance - Ability to perform mathematical computations with speed and accuracy Ability to identify errors in billing and balance accounts Ability to research easements, and other related documents required for specific projects Skill in the use of office computers, printers, and related equipment and software applications Physical Requirements & Working Conditions This work is primarily sedentary requiring the exertion of up to 10 pounds of force occasionally to move objects and a negligible amount of force frequently or constantly to move objects.
Work requires stooping, kneeling, crouching, standing, walking and manual dexterity such as fingering, grasping, and repetitive motions including operating a computer keyboard.
Vocal communication is required to respond to inquiries, express or exchange information.
Hearing is required to perceive information at normal spoken word levels either in person or over the phone.
Visual acuity is required to prepare and analyze written or computer data, operation of machines, determine the accuracy and thoroughness of work, and observe general surroundings and activities.
Work is performed primarily in an environmentally controlled office subject to typical office noise.
Additional Information Education:
Graduation from High School supplemented by course work or training in accounting, business administration or customer service.
Experience:
Two (2) - five (5) years of practical experience in billing and collections procedures, customer services, and accounting functions is preferred.
Special Requirements:
Valid NC Drivers License FLSA Status:
Nonexempt Disclaimer This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job.
The City of Lincolnton reserves the right to assign or otherwise modify the duties assigned to this classification.
Application Special Instructions.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Salary.com
schedule_type: Full-time
Description
Overview...
We are looking for a person to lead our National Account Support team. This person will be responsible for managing our team of National Account Support Reps, who maintain relationships with specific customer contacts at a corporate level. The goal is to manage these corporate relationships while supporting and contributing to sales growth.
About USA-CLEAN:
USA-CLEAN is recognized as the leader of Total Fleet Management
Description
Overview...
We are looking for a person to lead our National Account Support team. This person will be responsible for managing our team of National Account Support Reps, who maintain relationships with specific customer contacts at a corporate level. The goal is to manage these corporate relationships while supporting and contributing to sales growth.
About USA-CLEAN:
USA-CLEAN is recognized as the leader of Total Fleet Management in the floor cleaning equipment industry. USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client’s total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.
Specific Responsibilities:
• Build and maintain corporate relationships within an assigned book of accounts
• Manage day to day customer activity within assigned accounts
• Provide monthly reporting to specific accounts
• Manage customer equipment fleets internally and nationally
• Provide direction to corporate accounts on best practices
• Provide support to sales and management as needed to maintain and grow business
Requirements
Technical Skills Required:
• Two to three years of previous experience in customer service
• Exceptional phone skills
• General knowledge of accounting processes
• Detail oriented
• Organization and time management skills
• Ability to take a proactive approach to overcome challenges and achieve results, ability to see and play the end game.
• Ability to use common sense and use critical thinking skills on the fly
• Proficiency with Microsoft Office (particularly MS Word, MS Excel, MS PowerPoint).
Education:
• Associate degree or higher preferred but not required
Benefits/Health Plans:
• Medical, Dental, and Vision insurance coverage
• Free life insurance for all full-time employees
• Flexible spending accounts
• 401k Program: Jon-Don matches 50% of employee contributions up to 4%
• Paid Holiday and Flex Floater Days
• PTO: 3 weeks within the first year as State Law Requires
• Sick and Safe time off: As State Law Requires
• Employee Referral Program
• Employee Discounts
• Wellness Perks Show more details...
Overview...
We are looking for a person to lead our National Account Support team. This person will be responsible for managing our team of National Account Support Reps, who maintain relationships with specific customer contacts at a corporate level. The goal is to manage these corporate relationships while supporting and contributing to sales growth.
About USA-CLEAN:
USA-CLEAN is recognized as the leader of Total Fleet Management in the floor cleaning equipment industry. USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client’s total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.
Specific Responsibilities:
• Build and maintain corporate relationships within an assigned book of accounts
• Manage day to day customer activity within assigned accounts
• Provide monthly reporting to specific accounts
• Manage customer equipment fleets internally and nationally
• Provide direction to corporate accounts on best practices
• Provide support to sales and management as needed to maintain and grow business
Requirements
Technical Skills Required:
• Two to three years of previous experience in customer service
• Exceptional phone skills
• General knowledge of accounting processes
• Detail oriented
• Organization and time management skills
• Ability to take a proactive approach to overcome challenges and achieve results, ability to see and play the end game.
• Ability to use common sense and use critical thinking skills on the fly
• Proficiency with Microsoft Office (particularly MS Word, MS Excel, MS PowerPoint).
Education:
• Associate degree or higher preferred but not required
Benefits/Health Plans:
• Medical, Dental, and Vision insurance coverage
• Free life insurance for all full-time employees
• Flexible spending accounts
• 401k Program: Jon-Don matches 50% of employee contributions up to 4%
• Paid Holiday and Flex Floater Days
• PTO: 3 weeks within the first year as State Law Requires
• Sick and Safe time off: As State Law Requires
• Employee Referral Program
• Employee Discounts
• Wellness Perks Show more details...
via Salary.com
schedule_type: Full-time
Job Title: Customer Account Support Level I
Job Location: HYBRID - upon completion of training ((3 days in office at Denison, TX, 2 days remote))
FT/PT/Contract: Full-time...
You’d be a great fit with our team if you:
• Self manage. We’re a strong team that supports each other and doesn’t believe in micromanaging. Once you’re on the team it means you’ve earned that spot!
• Enjoy helping others, especially our customers!
• Comfortable
Job Title: Customer Account Support Level I
Job Location: HYBRID - upon completion of training ((3 days in office at Denison, TX, 2 days remote))
FT/PT/Contract: Full-time...
You’d be a great fit with our team if you:
• Self manage. We’re a strong team that supports each other and doesn’t believe in micromanaging. Once you’re on the team it means you’ve earned that spot!
• Enjoy helping others, especially our customers!
• Comfortable using online chat platforms (Teams/Slack).
• Have a positive attitude, no one likes a negative nelly!
EXPERIENCE?
Yes, we are looking for 3-5 years in a customer facing position with experience in order entry, and quick question-to-answer turnaround with a great phone (and digital) smile. (Bonus points if you have experience with Airtable, Slack and Teams)
DETAILS
We’re a very digital company which allows you to interact with staff and customers across the country. In an average week you’ll input orders, send confirmations, provide tracking, and work with your Sales Team to provide support as needed. Additional duties may include assembling marketing materials, sending ‘thank you notes’ and other supporting tasks.
Benefits
• Health & Dental Insurance
• Matching 401k
• Holidays, PTO, Vacation
• $30 monthly health & wellness reimbursement (gym, yoga, sports massage)
• Cool company swag, regular GIF conversations, and virtual luncheons with staff companywide.
ABOUT US
We’re celebrating our 38-year anniversary and are continuing to grow! We have a great team with an average tenure of 10 years. Every team member works to provide amazing customer service and quality industrial products. Lastly, we’re down to earth, easy going, and enjoy a good laugh! Check out our website www.NTIGlobal.com to learn more about us.
Job Type: Full-time
Pay: $35,000.00 - $42,500.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Work from home
Schedule:
• Monday to Friday
Supplemental pay types:
• Bonus pay
Experience:
• Customer service: 3 years (Preferred)
Work Location: Multiple Locations Show more details...
Job Location: HYBRID - upon completion of training ((3 days in office at Denison, TX, 2 days remote))
FT/PT/Contract: Full-time...
You’d be a great fit with our team if you:
• Self manage. We’re a strong team that supports each other and doesn’t believe in micromanaging. Once you’re on the team it means you’ve earned that spot!
• Enjoy helping others, especially our customers!
• Comfortable using online chat platforms (Teams/Slack).
• Have a positive attitude, no one likes a negative nelly!
EXPERIENCE?
Yes, we are looking for 3-5 years in a customer facing position with experience in order entry, and quick question-to-answer turnaround with a great phone (and digital) smile. (Bonus points if you have experience with Airtable, Slack and Teams)
DETAILS
We’re a very digital company which allows you to interact with staff and customers across the country. In an average week you’ll input orders, send confirmations, provide tracking, and work with your Sales Team to provide support as needed. Additional duties may include assembling marketing materials, sending ‘thank you notes’ and other supporting tasks.
Benefits
• Health & Dental Insurance
• Matching 401k
• Holidays, PTO, Vacation
• $30 monthly health & wellness reimbursement (gym, yoga, sports massage)
• Cool company swag, regular GIF conversations, and virtual luncheons with staff companywide.
ABOUT US
We’re celebrating our 38-year anniversary and are continuing to grow! We have a great team with an average tenure of 10 years. Every team member works to provide amazing customer service and quality industrial products. Lastly, we’re down to earth, easy going, and enjoy a good laugh! Check out our website www.NTIGlobal.com to learn more about us.
Job Type: Full-time
Pay: $35,000.00 - $42,500.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Work from home
Schedule:
• Monday to Friday
Supplemental pay types:
• Bonus pay
Experience:
• Customer service: 3 years (Preferred)
Work Location: Multiple Locations Show more details...
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