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Most recent job postings at Airbnb
via AngelList
schedule_type: Full-time
Who Are We?
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, &
Who Are We?
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, & Cleaning & Maintenance services
• Our Mission: “ We create opportunities in every corner of the world, for our hosts, our guests and our people”.
Role Overview:
We are looking for a proactive, self driven, customer focused individual to support our growing portfolio locally.
Using Pass the Keys internally developed technology, integrated CRM tools, and external booking platforms, the role includes client relationship management, listing and operational support, commercial and revenue driven decision making.
The local industry is currently... undergoing a period of transition with the roll out of local industry regulation, the role will include supporting the City Manager to manage client relations and include a high level of proactivity and expectation management during this period of change.
What You Will Be Doing?
• Manage our relationships with hosts, providing them with world-class customer service to ensure maximised use of our services, and long term retention.
• Manage day-to-day communications with providers and hosts, provide proactive solutions and solve issues while coordinating work with the City Manager
• Set expectations with our clients as to what is operationally possible and actively work to retain them within the portfolio.
• Gather quantitative and qualitative insights that can drive product improvements
• Improve processes and contribute to the team’s vision and strategy as well as the overall company growth
• Execute and communicate proactive account management with clients to maximise revenue for customers and the business.
• Complete frequent portfolio reviews to add value to listings, and actively support and guide clients on guest & provider feedback to support end user experience.
• Efficiently onboard new clients signed up by the Territory Manager and provide them with an outstanding customer experience
• Ensure all Pass The Keys standard operating procedures are adhered to within daily practice, and we efficiently communicate to clients, when required, any business developments.
You will report directly to the City Manager and will be given the chance to take on more responsibility based on your skills and interests as Pass the Keys continues to grow rapidly.
Requirements
• Bachelors degree (or equivalent qualification)
• Flexible to work hours to meet business needs, and based on team rota structure.
• Availability to travel within the local city operating area to visit our properties for viewings and upkeep requirements.
• Understanding of the Short Let industry and end user experience
• Client Success experience (+2 years)
Benefits
£27,000- £30,000 p/a
30 days holiday (inc bank holidays)
Birthday day off
Enhanced Maternity Policy
Pension Scheme
Pass the Keys focuses on Real Estate and Hospitality. Their company has offices in London. They have a mid-size team that's between 51-200 employees.
You can view their website at http://www.passthekeys.co.uk or find them on Facebook and LinkedIn Show more details...
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, & Cleaning & Maintenance services
• Our Mission: “ We create opportunities in every corner of the world, for our hosts, our guests and our people”.
Role Overview:
We are looking for a proactive, self driven, customer focused individual to support our growing portfolio locally.
Using Pass the Keys internally developed technology, integrated CRM tools, and external booking platforms, the role includes client relationship management, listing and operational support, commercial and revenue driven decision making.
The local industry is currently... undergoing a period of transition with the roll out of local industry regulation, the role will include supporting the City Manager to manage client relations and include a high level of proactivity and expectation management during this period of change.
What You Will Be Doing?
• Manage our relationships with hosts, providing them with world-class customer service to ensure maximised use of our services, and long term retention.
• Manage day-to-day communications with providers and hosts, provide proactive solutions and solve issues while coordinating work with the City Manager
• Set expectations with our clients as to what is operationally possible and actively work to retain them within the portfolio.
• Gather quantitative and qualitative insights that can drive product improvements
• Improve processes and contribute to the team’s vision and strategy as well as the overall company growth
• Execute and communicate proactive account management with clients to maximise revenue for customers and the business.
• Complete frequent portfolio reviews to add value to listings, and actively support and guide clients on guest & provider feedback to support end user experience.
• Efficiently onboard new clients signed up by the Territory Manager and provide them with an outstanding customer experience
• Ensure all Pass The Keys standard operating procedures are adhered to within daily practice, and we efficiently communicate to clients, when required, any business developments.
You will report directly to the City Manager and will be given the chance to take on more responsibility based on your skills and interests as Pass the Keys continues to grow rapidly.
Requirements
• Bachelors degree (or equivalent qualification)
• Flexible to work hours to meet business needs, and based on team rota structure.
• Availability to travel within the local city operating area to visit our properties for viewings and upkeep requirements.
• Understanding of the Short Let industry and end user experience
• Client Success experience (+2 years)
Benefits
£27,000- £30,000 p/a
30 days holiday (inc bank holidays)
Birthday day off
Enhanced Maternity Policy
Pension Scheme
Pass the Keys focuses on Real Estate and Hospitality. Their company has offices in London. They have a mid-size team that's between 51-200 employees.
You can view their website at http://www.passthekeys.co.uk or find them on Facebook and LinkedIn Show more details...
via Bluestorm Recruitment - Teamtailor
schedule_type: Full-time
We're looking for an experienced house cleaner in Chesterfield to run regular cleans at our Air bnb property. You will need to be available throughout the week and weekends. As the unit becomes busier this may turn into a regular (every 3 day turnovers) or more, so its a great oppurtunity to be joining our growing business!
We're looking for a detailed person that will run full turnovers of the property including:
• Washing all bed linen and airing
We're looking for an experienced house cleaner in Chesterfield to run regular cleans at our Air bnb property. You will need to be available throughout the week and weekends. As the unit becomes busier this may turn into a regular (every 3 day turnovers) or more, so its a great oppurtunity to be joining our growing business!
We're looking for a detailed person that will run full turnovers of the property including:
• Washing all bed linen and airing them and making all beds to a top level
• Fully clean the house to a very high standard ready for our next guests
• Restock/replenish all consumables including toilet tissue, showergel and hand soaps
• Re-order consumables when required with the office.
• Ensure the garden are is presentable and ready for the next guests
• Ensure the kitchen is fully presentable and hyper clean, empyting the fridges etc
• Ensure Tea, coffees and milk is always topped up and reasy for the guests.
• Report any breakages to the office
• Test the TV and... internet works
• Assist with any guest requests on an adhoc basis such as and not limited to, popping over to assist a guest in an event they can't obtain access into the property or any bespoke assistance.
Must Haves:
• Great attention to detail and someone who relishes in a clean space
• We need you to have a working smartphone with WhatsApp and we will need you to download our time/attendance shift App so we can pay you against this.
• Be a smart presentable person that can be available Monday - Sunday 9am - 2pm
• Be a person that is super friendly
This has potential to turn into a full time job and so it will be a great for a person with similar Air BNB change over/cleaning experience or someone that has worked as a house keeper or hotel maid that is happy to work on reguler change overs Monday - Sunday.
Our clients are working professionals and expect a high level of cleaning to be done so we need the chosen person to be top of their game, reliable, responsive and ready and willing to work.
If you meet the above and are hungry for your next challenge we'd love to speak with you Show more details...
We're looking for a detailed person that will run full turnovers of the property including:
• Washing all bed linen and airing them and making all beds to a top level
• Fully clean the house to a very high standard ready for our next guests
• Restock/replenish all consumables including toilet tissue, showergel and hand soaps
• Re-order consumables when required with the office.
• Ensure the garden are is presentable and ready for the next guests
• Ensure the kitchen is fully presentable and hyper clean, empyting the fridges etc
• Ensure Tea, coffees and milk is always topped up and reasy for the guests.
• Report any breakages to the office
• Test the TV and... internet works
• Assist with any guest requests on an adhoc basis such as and not limited to, popping over to assist a guest in an event they can't obtain access into the property or any bespoke assistance.
Must Haves:
• Great attention to detail and someone who relishes in a clean space
• We need you to have a working smartphone with WhatsApp and we will need you to download our time/attendance shift App so we can pay you against this.
• Be a smart presentable person that can be available Monday - Sunday 9am - 2pm
• Be a person that is super friendly
This has potential to turn into a full time job and so it will be a great for a person with similar Air BNB change over/cleaning experience or someone that has worked as a house keeper or hotel maid that is happy to work on reguler change overs Monday - Sunday.
Our clients are working professionals and expect a high level of cleaning to be done so we need the chosen person to be top of their game, reliable, responsive and ready and willing to work.
If you meet the above and are hungry for your next challenge we'd love to speak with you Show more details...
via AngelList
schedule_type: Full-time
Who Are We?
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, &
Who Are We?
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, & Cleaning & Maintenance services
• Our Mission: “ We create opportunities in every corner of the world, for our hosts, our guests and our people”.
Job Overview
We are looking for an operationally minded and proactive person to support the growth and management of our established London city portfolio.
This role is ideal for an outgoing individual wanting to broaden career progression in general management, financial management, customer service, sales and marketing, whilst experiencing on the ground operations management, location specific as... required.
The role requires the individual to work with ambiguity to adapt to changing market conditions and ensure the portfolio continues to grow. 5* Service delivery, Client retention & local cost control are key factors in driving success.
Pass the Keys HQ will support training to upskill and educate on the complex domestics of property management, holiday lets and the short-term let industry.
What Will You Be Doing?
• Learn and experience exert integral function of the business and local operations. This will help you thoroughly understand what success looks like and support your influence in the wider business as you grow the local portfolio.
• Support in the management day-to-day operations, including on-the-ground teams, local suppliers and stock - taking full ownership for elements of Operations as agreed to support the City Manager.
• Understand and support key decisions to drive city financial and commercial performance.
• Evaluate and support relationships with our Hosts, supporting the delivery of highest level of service support and property performance evaluation to ensure client retention.
• Support in the management of remote operations support, and local city success managers to deliver a great customer support.
• Liaise with City Manager and HQ as required to drive the sales and marketing effort and increase the customer base
• Liaise with City Manager and HQ for local marketing initiatives, including events. Find business development opportunities
• Understand and adhere to company Standard Operating Procedures to ensure the portfolio remains compliant and showcases Pass the Keys operational best practices.
Requirements
The role requires the individual to work with ambiguity to adapt to changing market conditions and ensure the portfolio continues to grow. 5* Service delivery, Client retention & local cost control are key factors in driving success.
Team Management experience in the service industry
Flexible working hours to meet the needs of the business (including on-call aspect)
Hybrid work model - Work from home + must be available to travel for team meetings in the office & locally as required to support operations in the city.
Bachelors degree (or equivalent)
Understanding of the short let industry (and experience as an end user)
Benefits
£30,000-£32,000 p/a
30 days holiday (inc bank holidays)
Birthday day off
Enhanced Maternity pay
Pension Scheme opt in
Pass the Keys focuses on Real Estate and Hospitality. Their company has offices in London. They have a mid-size team that's between 51-200 employees.
You can view their website at http://www.passthekeys.co.uk or find them on Facebook and LinkedIn Show more details...
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, & Cleaning & Maintenance services
• Our Mission: “ We create opportunities in every corner of the world, for our hosts, our guests and our people”.
Job Overview
We are looking for an operationally minded and proactive person to support the growth and management of our established London city portfolio.
This role is ideal for an outgoing individual wanting to broaden career progression in general management, financial management, customer service, sales and marketing, whilst experiencing on the ground operations management, location specific as... required.
The role requires the individual to work with ambiguity to adapt to changing market conditions and ensure the portfolio continues to grow. 5* Service delivery, Client retention & local cost control are key factors in driving success.
Pass the Keys HQ will support training to upskill and educate on the complex domestics of property management, holiday lets and the short-term let industry.
What Will You Be Doing?
• Learn and experience exert integral function of the business and local operations. This will help you thoroughly understand what success looks like and support your influence in the wider business as you grow the local portfolio.
• Support in the management day-to-day operations, including on-the-ground teams, local suppliers and stock - taking full ownership for elements of Operations as agreed to support the City Manager.
• Understand and support key decisions to drive city financial and commercial performance.
• Evaluate and support relationships with our Hosts, supporting the delivery of highest level of service support and property performance evaluation to ensure client retention.
• Support in the management of remote operations support, and local city success managers to deliver a great customer support.
• Liaise with City Manager and HQ as required to drive the sales and marketing effort and increase the customer base
• Liaise with City Manager and HQ for local marketing initiatives, including events. Find business development opportunities
• Understand and adhere to company Standard Operating Procedures to ensure the portfolio remains compliant and showcases Pass the Keys operational best practices.
Requirements
The role requires the individual to work with ambiguity to adapt to changing market conditions and ensure the portfolio continues to grow. 5* Service delivery, Client retention & local cost control are key factors in driving success.
Team Management experience in the service industry
Flexible working hours to meet the needs of the business (including on-call aspect)
Hybrid work model - Work from home + must be available to travel for team meetings in the office & locally as required to support operations in the city.
Bachelors degree (or equivalent)
Understanding of the short let industry (and experience as an end user)
Benefits
£30,000-£32,000 p/a
30 days holiday (inc bank holidays)
Birthday day off
Enhanced Maternity pay
Pension Scheme opt in
Pass the Keys focuses on Real Estate and Hospitality. Their company has offices in London. They have a mid-size team that's between 51-200 employees.
You can view their website at http://www.passthekeys.co.uk or find them on Facebook and LinkedIn Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
Who We Are:
Pass the Keys is a fast-growing technology-enabled short-let / holiday management company, originally founded in London in 2015 and now UK wide across 56 locations in the UK and counting.
We manage hundreds of properties on multiple platforms, including Airbnb, Booking.com, HomeAway, and our recently launched Direct bookings site.
We offer a fully managed service for our hosts and guests (including Listing & Revenue Management, 24/7
Who We Are:
Pass the Keys is a fast-growing technology-enabled short-let / holiday management company, originally founded in London in 2015 and now UK wide across 56 locations in the UK and counting.
We manage hundreds of properties on multiple platforms, including Airbnb, Booking.com, HomeAway, and our recently launched Direct bookings site.
We offer a fully managed service for our hosts and guests (including Listing & Revenue Management, 24/7 Guest Services and Cleaning & Maintenance services).
Our vision is to become the biggest short-let ecosystem globally by constantly improving experiences for our hosts, guests and franchisees.
Job Description
We are looking for a driven sales professional with a natural ability for building relationships, to join our team. We help our franchisees grow their customer base by dealing with enquiries from prospective landlords who want to find out about the short-let market and the services we offer. As well as managing the external sales... you will be expected to work and manage designated franchise accounts and become a subject expert in pitch, product and systems.
You’ll play a key role in accelerating and growing our landlord network whilst maintaining key relationships with our stakeholders.
The successful candidate will play a fundamental role in achieving our customer acquisition and revenue growth objectives.
If you have a flair for technology, a passion for telesales, and the ability to articulate to multiple audiences & stakeholders, then we need to talk.
Requirements
Who We Want:
• Are you a confident self-starter with an impressive ability to build rapport with people quickly and a willingness to go above and beyond for a sale?
• Are you high energy, enthusiastic and sales driven individual?
• Do you have proven (1+ years) experience in Sales?
• Are you target driven?
What You Will Be Doing:
• You must be comfortable making dozens of calls per day, generating interest, qualifying prospects, working with our franchise partners, maintaining existing customer relationships and closing sales.
• You will qualify new sales opportunities through inbound & outbound leads. You will be required to telephone pitch, book appointments and pipeline management.
• You will need to become a Pass the Keys sales expert in systems, processes and product.
• Organising your own time efficiently to ensure lead follow-up is carried out efficiently and documented correctly.
• Working towards daily, weekly and monthly targets.
• Maintaining accurate data of the customers and of the sale in the Company's CRM systems.
• Would suit a recent Graduate or someone with Telesales, Lead Generation, Customer Services Experience.
• Good negotiation skills with the ability to resolve queries.
• Ensuring all leads are dealt with inside agreed timescales.
• Must be able to communicate effectively and collaborate with others in a positive manner.
Benefits
• Work remotely. However, we do like to meet up in the office from time to time.
• Basic + Commission
Pass the Keys focuses on Real Estate and Hospitality. Their company has offices in London. They have a mid-size team that's between 51-200 employees.
You can view their website at http://www.passthekeys.co.uk or find them on Facebook and LinkedIn Show more details...
Pass the Keys is a fast-growing technology-enabled short-let / holiday management company, originally founded in London in 2015 and now UK wide across 56 locations in the UK and counting.
We manage hundreds of properties on multiple platforms, including Airbnb, Booking.com, HomeAway, and our recently launched Direct bookings site.
We offer a fully managed service for our hosts and guests (including Listing & Revenue Management, 24/7 Guest Services and Cleaning & Maintenance services).
Our vision is to become the biggest short-let ecosystem globally by constantly improving experiences for our hosts, guests and franchisees.
Job Description
We are looking for a driven sales professional with a natural ability for building relationships, to join our team. We help our franchisees grow their customer base by dealing with enquiries from prospective landlords who want to find out about the short-let market and the services we offer. As well as managing the external sales... you will be expected to work and manage designated franchise accounts and become a subject expert in pitch, product and systems.
You’ll play a key role in accelerating and growing our landlord network whilst maintaining key relationships with our stakeholders.
The successful candidate will play a fundamental role in achieving our customer acquisition and revenue growth objectives.
If you have a flair for technology, a passion for telesales, and the ability to articulate to multiple audiences & stakeholders, then we need to talk.
Requirements
Who We Want:
• Are you a confident self-starter with an impressive ability to build rapport with people quickly and a willingness to go above and beyond for a sale?
• Are you high energy, enthusiastic and sales driven individual?
• Do you have proven (1+ years) experience in Sales?
• Are you target driven?
What You Will Be Doing:
• You must be comfortable making dozens of calls per day, generating interest, qualifying prospects, working with our franchise partners, maintaining existing customer relationships and closing sales.
• You will qualify new sales opportunities through inbound & outbound leads. You will be required to telephone pitch, book appointments and pipeline management.
• You will need to become a Pass the Keys sales expert in systems, processes and product.
• Organising your own time efficiently to ensure lead follow-up is carried out efficiently and documented correctly.
• Working towards daily, weekly and monthly targets.
• Maintaining accurate data of the customers and of the sale in the Company's CRM systems.
• Would suit a recent Graduate or someone with Telesales, Lead Generation, Customer Services Experience.
• Good negotiation skills with the ability to resolve queries.
• Ensuring all leads are dealt with inside agreed timescales.
• Must be able to communicate effectively and collaborate with others in a positive manner.
Benefits
• Work remotely. However, we do like to meet up in the office from time to time.
• Basic + Commission
Pass the Keys focuses on Real Estate and Hospitality. Their company has offices in London. They have a mid-size team that's between 51-200 employees.
You can view their website at http://www.passthekeys.co.uk or find them on Facebook and LinkedIn Show more details...
via Jobs By Workable
schedule_type: Full-time
Who Are We?
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, &
Who Are We?
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, & Cleaning & Maintenance services
• Our Mission: “ We create opportunities in every corner of the world, for our hosts, our guests and our people”.
Job Overview
We are looking for an operationally minded and proactive person to support the growth and management of our established London city portfolio.
This role is ideal for an outgoing individual wanting to broaden career progression in general management, financial management, customer service, sales and marketing, whilst experiencing on the ground operations management, location specific as... required.
The role requires the individual to work with ambiguity to adapt to changing market conditions and ensure the portfolio continues to grow. 5* Service delivery, Client retention & local cost control are key factors in driving success.
Pass the Keys HQ will support training to upskill and educate on the complex domestics of property management, holiday lets and the short-term let industry.
What Will You Be Doing?
• Learn and experience exert integral function of the business and local operations. This will help you thoroughly understand what success looks like and support your influence in the wider business as you grow the local portfolio.
• Support in the management day-to-day operations, including on-the-ground teams, local suppliers and stock - taking full ownership for elements of Operations as agreed to support the City Manager.
• Understand and support key decisions to drive city financial and commercial performance.
• Evaluate and support relationships with our Hosts, supporting the delivery of highest level of service support and property performance evaluation to ensure client retention.
• Support in the management of remote operations support, and local city success managers to deliver a great customer support.
• Liaise with City Manager and HQ as required to drive the sales and marketing effort and increase the customer base
• Liaise with City Manager and HQ for local marketing initiatives, including events. Find business development opportunities
• Understand and adhere to company Standard Operating Procedures to ensure the portfolio remains compliant and showcases Pass the Keys operational best practices.
The role requires the individual to work with ambiguity to adapt to changing market conditions and ensure the portfolio continues to grow. 5* Service delivery, Client retention & local cost control are key factors in driving success.
Team Management experience in the service industry
Flexible working hours to meet the needs of the business (including on-call aspect)
Hybrid work model - Work from home + must be available to travel for team meetings in the office & locally as required to support operations in the city.
Bachelors degree (or equivalent)
Understanding of the short let industry (and experience as an end user)
£30,000-£32,000 p/a
30 days holiday (inc bank holidays)
Birthday day off
Enhanced Maternity pay
Pension Scheme opt in Show more details...
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, & Cleaning & Maintenance services
• Our Mission: “ We create opportunities in every corner of the world, for our hosts, our guests and our people”.
Job Overview
We are looking for an operationally minded and proactive person to support the growth and management of our established London city portfolio.
This role is ideal for an outgoing individual wanting to broaden career progression in general management, financial management, customer service, sales and marketing, whilst experiencing on the ground operations management, location specific as... required.
The role requires the individual to work with ambiguity to adapt to changing market conditions and ensure the portfolio continues to grow. 5* Service delivery, Client retention & local cost control are key factors in driving success.
Pass the Keys HQ will support training to upskill and educate on the complex domestics of property management, holiday lets and the short-term let industry.
What Will You Be Doing?
• Learn and experience exert integral function of the business and local operations. This will help you thoroughly understand what success looks like and support your influence in the wider business as you grow the local portfolio.
• Support in the management day-to-day operations, including on-the-ground teams, local suppliers and stock - taking full ownership for elements of Operations as agreed to support the City Manager.
• Understand and support key decisions to drive city financial and commercial performance.
• Evaluate and support relationships with our Hosts, supporting the delivery of highest level of service support and property performance evaluation to ensure client retention.
• Support in the management of remote operations support, and local city success managers to deliver a great customer support.
• Liaise with City Manager and HQ as required to drive the sales and marketing effort and increase the customer base
• Liaise with City Manager and HQ for local marketing initiatives, including events. Find business development opportunities
• Understand and adhere to company Standard Operating Procedures to ensure the portfolio remains compliant and showcases Pass the Keys operational best practices.
The role requires the individual to work with ambiguity to adapt to changing market conditions and ensure the portfolio continues to grow. 5* Service delivery, Client retention & local cost control are key factors in driving success.
Team Management experience in the service industry
Flexible working hours to meet the needs of the business (including on-call aspect)
Hybrid work model - Work from home + must be available to travel for team meetings in the office & locally as required to support operations in the city.
Bachelors degree (or equivalent)
Understanding of the short let industry (and experience as an end user)
£30,000-£32,000 p/a
30 days holiday (inc bank holidays)
Birthday day off
Enhanced Maternity pay
Pension Scheme opt in Show more details...
via Jobs By Workable
schedule_type: Full-time
Who Are We?
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, &
Who Are We?
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, & Cleaning & Maintenance services
• Our Mission: “ We create opportunities in every corner of the world, for our hosts, our guests and our people”.
Role Overview:
We are looking for a proactive, self driven, customer focused individual to support our growing portfolio locally.
Using Pass the Keys internally developed technology, integrated CRM tools, and external booking platforms, the role includes client relationship management, listing and operational support, commercial and revenue driven decision making.
The local industry is currently... undergoing a period of transition with the roll out of local industry regulation, the role will include supporting the City Manager to manage client relations and include a high level of proactivity and expectation management during this period of change.
What You Will Be Doing?
• Manage our relationships with hosts, providing them with world-class customer service to ensure maximised use of our services, and long term retention.
• Manage day-to-day communications with providers and hosts, provide proactive solutions and solve issues while coordinating work with the City Manager
• Set expectations with our clients as to what is operationally possible and actively work to retain them within the portfolio.
• Gather quantitative and qualitative insights that can drive product improvements
• Improve processes and contribute to the team’s vision and strategy as well as the overall company growth
• Execute and communicate proactive account management with clients to maximise revenue for customers and the business.
• Complete frequent portfolio reviews to add value to listings, and actively support and guide clients on guest & provider feedback to support end user experience.
• Efficiently onboard new clients signed up by the Territory Manager and provide them with an outstanding customer experience
• Ensure all Pass The Keys standard operating procedures are adhered to within daily practice, and we efficiently communicate to clients, when required, any business developments.
You will report directly to the City Manager and will be given the chance to take on more responsibility based on your skills and interests as Pass the Keys continues to grow rapidly.
• Bachelors degree (or equivalent qualification)
• Flexible to work hours to meet business needs, and based on team rota structure.
• Availability to travel within the local city operating area to visit our properties for viewings and upkeep requirements.
• Understanding of the Short Let industry and end user experience
• Client Success experience (+2 years)
£27,000- £30,000 p/a
30 days holiday (inc bank holidays)
Birthday day off
Enhanced Maternity Policy
Pension Scheme Show more details...
• Pass the Keys is a fast-growing short-let management company, originally founded in London in 2015 and now UK wide across 70 locations in the UK and counting.
• We manage hundreds of properties on multiple platforms including AirBnb, Booking.com and HomeAway and our recently launched Direct bookings site.
• We offer a fully managed service for our hosts and guests ( including Listing & Revenue Management, 24/7 Guest Services, & Cleaning & Maintenance services
• Our Mission: “ We create opportunities in every corner of the world, for our hosts, our guests and our people”.
Role Overview:
We are looking for a proactive, self driven, customer focused individual to support our growing portfolio locally.
Using Pass the Keys internally developed technology, integrated CRM tools, and external booking platforms, the role includes client relationship management, listing and operational support, commercial and revenue driven decision making.
The local industry is currently... undergoing a period of transition with the roll out of local industry regulation, the role will include supporting the City Manager to manage client relations and include a high level of proactivity and expectation management during this period of change.
What You Will Be Doing?
• Manage our relationships with hosts, providing them with world-class customer service to ensure maximised use of our services, and long term retention.
• Manage day-to-day communications with providers and hosts, provide proactive solutions and solve issues while coordinating work with the City Manager
• Set expectations with our clients as to what is operationally possible and actively work to retain them within the portfolio.
• Gather quantitative and qualitative insights that can drive product improvements
• Improve processes and contribute to the team’s vision and strategy as well as the overall company growth
• Execute and communicate proactive account management with clients to maximise revenue for customers and the business.
• Complete frequent portfolio reviews to add value to listings, and actively support and guide clients on guest & provider feedback to support end user experience.
• Efficiently onboard new clients signed up by the Territory Manager and provide them with an outstanding customer experience
• Ensure all Pass The Keys standard operating procedures are adhered to within daily practice, and we efficiently communicate to clients, when required, any business developments.
You will report directly to the City Manager and will be given the chance to take on more responsibility based on your skills and interests as Pass the Keys continues to grow rapidly.
• Bachelors degree (or equivalent qualification)
• Flexible to work hours to meet business needs, and based on team rota structure.
• Availability to travel within the local city operating area to visit our properties for viewings and upkeep requirements.
• Understanding of the Short Let industry and end user experience
• Client Success experience (+2 years)
£27,000- £30,000 p/a
30 days holiday (inc bank holidays)
Birthday day off
Enhanced Maternity Policy
Pension Scheme Show more details...
via Jobs By Workable
schedule_type: Full-timework_from_home: 1
Who We Are:
Pass the Keys is a fast-growing technology-enabled short-let management company, originally founded in London in 2015 and now UK-wide across 60+ locations in the UK and counting.
We manage hundreds of properties on multiple platforms, including Airbnb, Booking.com, HomeAway, and our recently launched Direct bookings site.
We offer a fully managed service for our hosts and guests (including Listing & Revenue Management, 24/7 Guest Services
Who We Are:
Pass the Keys is a fast-growing technology-enabled short-let management company, originally founded in London in 2015 and now UK-wide across 60+ locations in the UK and counting.
We manage hundreds of properties on multiple platforms, including Airbnb, Booking.com, HomeAway, and our recently launched Direct bookings site.
We offer a fully managed service for our hosts and guests (including Listing & Revenue Management, 24/7 Guest Services and Cleaning & Maintenance services).
Our vision is to become the biggest short-let ecosystem globally by constantly improving experiences for our hosts, guests and franchisees.
Job description
We are now passing on our knowledge and bespoke technology to ambitious entrepreneurs across the UK with our Franchise programme. Due to our success, Pass the Keys is now looking to add to our Franchise Recruitment Team an experienced Sales professional who will help to continue our growth within our franchise network across the UK and more... recently internationally.
Who We Want:
• Are you a confident self-starter with an impressive ability to build rapport with people quickly and a willingness to go above and beyond for a sale?
• Are you high energy, enthusiastic and sales are driven, individual?
• Do you have a proven experience in Sales or Business Development?
• Do you have strong presenting and negotiation skills?
• Do you have a minimum of 3 years of sales experience?
• Are you self-driven and performance-orientated?
What you will be doing:
• Working closely with the Senior Management team, you will drive our expansion effort in identifying and attracting prospective partners to join the Pass the Keys Franchise opportunity (https://www.passthekeys.co.uk/franchise/).
• You’ll play a key role in accelerating our rate of expansion by finding and then recruiting new partners to join our program. You will be in charge of the entire sales process; from initial enquiry to qualifying leads, to pitching, interviewing and negotiating.
• You will work closely with other teams internally such as Operations, Marketing and Training.
• This will be a consultative sell. You’ll need to be awesome at listening and matching your approach with your audience's requirements and values.
• The ideal candidate will come from a strong sales background.
• Deliver the PTK core business values and the business proposition clearly, outlining the features and benefits of owning a short let management franchise business, how we lead this sector and how we stand out from the competition.
• Successfully converting sales leads provided by the marketing team and self-generated.
• Researching and sourcing the best talent to sell the franchise opportunity to meeting potential franchisees (Video meetings), understanding their motivation and potential ability to run a franchise business, reviewing their business plan and managing their expectations.
• Presenting at our franchise roadshow events, Webinars, and attending networking and trade events.
• Full administration of the joining process including applications, interviews, contracts and organising payment.
• Working to sales targets whilst taking into consideration ‘quality over quantity to ensure our high standards are maintained.
• A confident attitude and the ability to lead groups and conduct presentations.
• You will be organised with the ability to work multiple workloads at any time.
Benefits:
• Work remotely. However, we do like to meet up in the office from time to time.
• Basic + Commission Show more details...
Pass the Keys is a fast-growing technology-enabled short-let management company, originally founded in London in 2015 and now UK-wide across 60+ locations in the UK and counting.
We manage hundreds of properties on multiple platforms, including Airbnb, Booking.com, HomeAway, and our recently launched Direct bookings site.
We offer a fully managed service for our hosts and guests (including Listing & Revenue Management, 24/7 Guest Services and Cleaning & Maintenance services).
Our vision is to become the biggest short-let ecosystem globally by constantly improving experiences for our hosts, guests and franchisees.
Job description
We are now passing on our knowledge and bespoke technology to ambitious entrepreneurs across the UK with our Franchise programme. Due to our success, Pass the Keys is now looking to add to our Franchise Recruitment Team an experienced Sales professional who will help to continue our growth within our franchise network across the UK and more... recently internationally.
Who We Want:
• Are you a confident self-starter with an impressive ability to build rapport with people quickly and a willingness to go above and beyond for a sale?
• Are you high energy, enthusiastic and sales are driven, individual?
• Do you have a proven experience in Sales or Business Development?
• Do you have strong presenting and negotiation skills?
• Do you have a minimum of 3 years of sales experience?
• Are you self-driven and performance-orientated?
What you will be doing:
• Working closely with the Senior Management team, you will drive our expansion effort in identifying and attracting prospective partners to join the Pass the Keys Franchise opportunity (https://www.passthekeys.co.uk/franchise/).
• You’ll play a key role in accelerating our rate of expansion by finding and then recruiting new partners to join our program. You will be in charge of the entire sales process; from initial enquiry to qualifying leads, to pitching, interviewing and negotiating.
• You will work closely with other teams internally such as Operations, Marketing and Training.
• This will be a consultative sell. You’ll need to be awesome at listening and matching your approach with your audience's requirements and values.
• The ideal candidate will come from a strong sales background.
• Deliver the PTK core business values and the business proposition clearly, outlining the features and benefits of owning a short let management franchise business, how we lead this sector and how we stand out from the competition.
• Successfully converting sales leads provided by the marketing team and self-generated.
• Researching and sourcing the best talent to sell the franchise opportunity to meeting potential franchisees (Video meetings), understanding their motivation and potential ability to run a franchise business, reviewing their business plan and managing their expectations.
• Presenting at our franchise roadshow events, Webinars, and attending networking and trade events.
• Full administration of the joining process including applications, interviews, contracts and organising payment.
• Working to sales targets whilst taking into consideration ‘quality over quantity to ensure our high standards are maintained.
• A confident attitude and the ability to lead groups and conduct presentations.
• You will be organised with the ability to work multiple workloads at any time.
Benefits:
• Work remotely. However, we do like to meet up in the office from time to time.
• Basic + Commission Show more details...
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