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AirHelp

AirHelp is a website dedicated to helping travelers claim compensation for flight delays, cancellations, and overbookings. The site provides a simple and easy-to-use platform where users can check their eligibility for compensation and quickly submit a claim. AirHelp's team of experts is available to help with the claims process, ensuring that travelers receive the compensation they deserve. The website also offers valuable information on passenger rights, airline ratings, and travel tips to help users navigate the complexities of air travel. Overall, AirHelp is a valuable resource for travelers seeking fair treatment and compensation for disruptions to their flights.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • Latitude\Longitude
    37.751 / -97.822    Google Map

  • Traffic rank
    #42,686 Site Rank

  • Site age
    24 yrs old

  • Site Owner information
    Whois info

Website is Safe
Site is not blacklisted

  • Founders
    Henrik Zillmer, Nicolas Michaelsen and Greg Roodt

  • Headquarters
    Berlin

  • Key people
    Tomasz Pawliszyn (,CEO,),Jimmy Maymann,(,Board member,)

  • Number of employees
    Over 350

  • Type
    Private

  • Industry
    Claims management

Traffic rank
#42,686
Site age
24 yrs
Location
United States
Popular Questions for AirHelp
How does AirHelp work? A2: AirHelp operates by collecting data about flights, delays, and aviation law to determine if a passenger is eligible for compensation. Travelers can simply submit their flight details and any relevant documentation using our online form or mobile app. Our team then evaluates the claim and, if eligible, seeks compensation from the airline on behalf of the passenger.
What is AirHelp? A1: AirHelp is a leading global service that helps air passengers exercise their rights when it comes to flight delays, cancellations, or overbooking. We assist passengers in filing compensation claims against airlines, ensuring they receive what they are entitled to under European air passenger rights legislation.
How much does AirHelp charge for their services? A4: AirHelp operates on a "no win, no fee" basis, meaning we only charge a commission if we successfully secure compensation for the passenger. Our fee is deducted from the payment received directly from the airline, and it ranges between 25% to 35% of the total compensation, depending on the case's complexity and duration.
Does using AirHelp guarantee compensation? A10: While AirHelp cannot guarantee compensation, we have a high success rate in obtaining compensation for eligible passengers. Our expertise, thorough evaluation process, and understanding of air passenger rights legislation significantly increase the chances of a successful claim. We tirelessly fight for passengers' rights and strive to maximize their compensation.
Can AirHelp assist with all types of flight disruptions? A3: Yes, AirHelp can help with various flight disruptions, including delays, cancellations, missed connections, denied boarding, and more. We analyze each case individually, taking into account the specific circumstances and applicable air passenger rights regulations, such as EU Regulation 261/2004.
Newest job postings for AirHelp
Security Officer
via Jooble posted_at: 4 days agoschedule_type: Full-time
ReactJS (nice to have) PostgreSQL (nice to have) AWS (nice to have) Ruby on Rails (nice to have) Would you like to lead our cybersecurity efforts and help us assist thousands of air passengers around the world? Then come and join AirHelp! In this role, you’ll be responsible for defining and implementing our overall cybersecurity strategy. You’ll be improving the solutions that we already have in... place and build a roadmap for the implementation ReactJS (nice to have) PostgreSQL (nice to have) AWS (nice to have) Ruby on Rails (nice to have) Would you like to lead our cybersecurity efforts and help us assist thousands of air passengers around the world? Then come and join AirHelp! In this role, you’ll be responsible for defining and implementing our overall cybersecurity strategy. You’ll be improving the solutions that we already have in... place and build a roadmap for the implementation of new, cloud based solutions. You will be in charge of ensuring technical compliance and data protection regulations, enacting policies, and organizing internal/external security audits. You’ll boost cybersecurity awareness across all departments. What you’ll do: You’ll own the cybersecurity area at AirHelp. Define the strategy for the whole company and take charge of all security aspects.Lead security activities and develop a roadmap to address potential threats and vulnerabilities in our systems.Guide our engineering teams to develop security solutions that should be implemented across the organization. Lead cybersecurity risk management activities.Prepare budgets, training programs, and policies.Build awareness, lead security programmes and knowledge sharing initiatives. Work with the Data Protection Officer to address new regulations and legal compliance.Coach stakeholders and direct reports on security best practices and the business impact of security initiatives.Make security an integral part of AirHelp’s culture. Ideally, you'll bring with you: Experience with company cybersecurity. Strong communication skills, and good business acumen.Experience in leading projects across the company, managing risks and threats, and interacting with senior stakeholders.Prior experience in conducting internal/external security audits.Fluency in English is a must. Make a real impact on travel At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve when their flight doesn't go according to the plan. We're a global, diverse team that helps make air travel better for all. In 10 years, we’ve helped 1.5 million people receive the compensation they were entitled to when their flight was delayed, canceled or diverted. We’re really proud of our 102k 5-star Trustpilot ratings. Perks and benefits: Flexible working hours and type of contract (employment contract or B2B.)Engineer’s Days where each month you can spend 1 day doing the stuff YOU want to do.Hybrid workspace.Work from anywhere for 2 weeks a year.Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.MacBook Pro and extra monitor(s).Health benefits.Language classesMindfulness platform.Unlimited, free use of AirHelp services.Internal training programs and knowledge-sharing events.Personalized progression plan.Team days.Events and parties. Next steps: Video call with the recruiterVideo call with the Hiring ManagerVideo call with IT Infrastructure Team AirHelp is, always has been, and always will be an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all Show more details...
Junior Operations Specialist in Legal Support
via Tarta.ai posted_at: 22 days agoschedule_type: Full-time
Would you like to help air passengers from all over the world with their delayed, canceled, or overbooked flights? If yes, this job opportunity is for you We are looking for an agent to help our clients with cases that will be taking the legal path against the airlines. In this job, you will get to learn more about the legal process, the specifics of the jurisdictions that we operate in, and... closely cooperate with the Legal Operations department. Would you like to help air passengers from all over the world with their delayed, canceled, or overbooked flights? If yes, this job opportunity is for you We are looking for an agent to help our clients with cases that will be taking the legal path against the airlines. In this job, you will get to learn more about the legal process, the specifics of the jurisdictions that we operate in, and... closely cooperate with the Legal Operations department. If you want to work directly with our lawyers this is your chance
Location: Remote from Gdansk What you'll do:
• Help our clients with cases that take legal path against the airlines (e.g. assessing customers' cases that were rejected or ignored by the airlines and require further legal action).
• Request and prepare documentation for legal actions.
• Upload customers' cases and send them to the lawyers.
• Cooperate with the Legal Operations Department and lawyers all around Europe.
• Prepare and send letters before action and summonses in specific jurisdictions.
Ideally, you'll bring with you:
• Ability to work effectively, conforming to performance targets and procedures.
• Detail-oriented, open-minded, with great analytical and problem-solving skills
• An eagerness to learn a lot of new things, both about the airline industry and the specifics of European jurisdictions.
• Getting-things-done attitude and thrives in a fast-paced and changing environment.
• Fluency in English (both spoken and written).
• Any previous legal experience or legal degree will be an asset but is not required.

Make a real impact on travel:At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve if their flights don't go according to plan. We're a global, diverse team that helps make air travel better for all. To date, AirHelp has helped more than 16 million people and is available worldwide. We are proud of our high customer satisfaction levels reported on Trustpilot.
Perks and benefits:
• Internal training programs and knowledge-sharing events.
• Personalized progression plan.
• Mindfulness platform.
• Language classes.
• Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
• Health benefits.
• MacBook Air.
• Unlimited, free use of AirHelp's services.
• Work from anywhere for 2 weeks a year.
• Team days.
• Events and parties.
Next steps:
• Psychometric test
• Video call with the Recruiter
• Video meeting with the Hiring Manager
AirHelp is, and always will be, an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.
All of our offices are wheelchair accessible. We welcome applicants who have special needs and are happy to adjust our interview process to accommodate them.
​We invite refugees and displaced people to join our team, please submit your application in English and we look forward to hearing from you.
Learn more about us at and Show more details...
Ruby Software Engineer
via Trabajo.org posted_at: 5 days agoschedule_type: Full-time
Go (nice to have) ReactJS (nice to have) AWS (regular) PostgreSQL (regular) Ruby on Rails (advanced) Are you excited to build your own products and develop new features that are used by thousands of people all around the world? If yes, this is a great opportunity for you We are looking for a Ruby Software Engineer to help us develop solutions that help thousands of air passengers get compensation... for canceled or delayed flights. Our challenges Go (nice to have) ReactJS (nice to have) AWS (regular) PostgreSQL (regular) Ruby on Rails (advanced) Are you excited to build your own products and develop new features that are used by thousands of people all around the world? If yes, this is a great opportunity for you We are looking for a Ruby Software Engineer to help us develop solutions that help thousands of air passengers get compensation... for canceled or delayed flights. Our challenges start with managing business flows, handling documents and communication, supporting our lawyers and, in the end, managing compensation payments to our clients. Our ultimate engineering goal is to automate as much as possible We offer an opportunity to develop in various functional areas using multiple technologies including Ruby, Python, GO, JS (React & NodeJS), mostly relying on PostgreSQL with terraformed K8S infrastructure running on AWS/GCP cloud. What you can expect from our engineering team : We write code that is elegant and efficient, with a well-architected framework.We build loosely coupled, manageable, and focused services designed to solve problems.We ship code to production on a daily basis using modern pipelines based on Github Actions.We care about quality. We write automated tests.We have a lot of autonomy in selecting and adjusting the process of software development. We own services end-to-end. We build for large scale. We process more than 100k passenger claims monthly. We develop a product that really matters and receives great feedback from the market.We have a nice and friendly atmosphere and we welcome new ideas What you'll do: Build new services and enrich existing ones.Write code that is easy to test and manage, scalable, and can work reliably in cloud infrastructure.Review code from your fellow team members.Promote good practices in engineering.Understand customers’ needs and shape the direction in which our product should be developed. Ideally, you'll bring with you: Solid experience in software development, very good knowledge of Ruby.Sense of ownership of delivered code and our systems.Experience in test-driven development. Nice to have: Any experience with Go, JS or Python will be considered a plus.Knowledge of building web UI with ReactJS or other modern frameworks would be of a big advantage. Knowledge of the infrastructure your code runs on and thinking of ways to improve it. We understand you may not tick every box (i.e. you may come from a non-Ruby background). But if you're excited about the prospect of joining AirHelp and believe you can add value, we'd still love to hear from you. You might be interested in checking our open source contributions: Make a real impact on travelAt AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve when their flight doesn't go according to the plan. We're a global, diverse team that helps make air travel better for all. In 10 years, we’ve helped 1.5 million people receive the compensation they were entitled to when their flight was delayed, canceled or diverted. We’re really proud of our 102k 5-star Trustpilot ratings. Perks & Benefits: Flexible working hours and type of contract (employment contract or B2B.)Engineer’s Days where each month you can spend 1 day doing the stuff YOU want to do.Hybrid or fully remote workspace.Work from anywhere for 2 weeks a year.Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.MacBook Pro and extra monitor(s).Health benefits.Language classesMindfulness platform.Unlimited, free use of AirHelp services.Internal training programs and knowledge-sharing events.Personalized progression plan.Team days.Events and parties. Next steps: Video call with our recruiterTechnical interview Video call with the Hiring Manager AirHelp is, always has been, and always will be an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.
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