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AirHelp Questions
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Can AirHelp assist with all types of flight disruptions? A3: Yes, AirHelp can help with various flight disruptions, including delays, cancellations, missed connections, denied boarding, and more. We analyze each case individually, taking into account the specific circumstances and applicable air passenger rights regulations, such as EU Regulation 261/2004.
How does AirHelp work? A2: AirHelp operates by collecting data about flights, delays, and aviation law to determine if a passenger is eligible for compensation. Travelers can simply submit their flight details and any relevant documentation using our online form or mobile app. Our team then evaluates the claim and, if eligible, seeks compensation from the airline on behalf of the passenger.
Is AirHelp a legitimate and trustworthy service? A9: Absolutely. AirHelp is a reputable and trusted service provider that has assisted millions of passengers in their pursuit of compensation for flight disruptions. We have a strong track record of ensuring customer satisfaction and have garnered positive reviews on multiple platforms, demonstrating our commitment to our clients' rights.
What is AirHelp? A1: AirHelp is a leading global service that helps air passengers exercise their rights when it comes to flight delays, cancellations, or overbooking. We assist passengers in filing compensation claims against airlines, ensuring they receive what they are entitled to under European air passenger rights legislation.
Who can use AirHelp? A5: AirHelp is available to any air passenger worldwide, regardless of nationality or residency. As long as the flight disruption occurred within the past few years and the airline in question falls under the jurisdiction of relevant air passenger rights legislation, individuals can seek assistance from AirHelp.
What happens if AirHelp is unable to win compensation? A8: In cases where AirHelp is unable to secure compensation for a passenger, no fees are charged. Our "no win, no fee" policy ensures that individuals do not bear any financial risk when seeking our assistance. Passengers can simply walk away without any further obligations to AirHelp.
How long does the claim process take with AirHelp? A6: The duration of the claim process depends on various factors, such as the airline's responsiveness or the complexity of the case. Generally, it can take anywhere from a few weeks to several months to resolve a claim successfully. AirHelp diligently pursues each case to achieve the best outcome for passengers.
Does AirHelp handle all communication with the airline? A7: Yes, AirHelp takes care of liaising with the airline throughout the claim process. We handle all communication, negotiation, and legal proceedings necessary to secure compensation on behalf of our clients. Passengers can rest assured that they won't have to engage in lengthy discussions or legal battles themselves.
How much does AirHelp charge for their services? A4: AirHelp operates on a "no win, no fee" basis, meaning we only charge a commission if we successfully secure compensation for the passenger. Our fee is deducted from the payment received directly from the airline, and it ranges between 25% to 35% of the total compensation, depending on the case's complexity and duration.
Does using AirHelp guarantee compensation? A10: While AirHelp cannot guarantee compensation, we have a high success rate in obtaining compensation for eligible passengers. Our expertise, thorough evaluation process, and understanding of air passenger rights legislation significantly increase the chances of a successful claim. We tirelessly fight for passengers' rights and strive to maximize their compensation.