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What is Air India's policy for flight cancellations and refunds? Air India's policy for cancellation of a flight and refund depends on the fare type and the time of cancellation. Passengers with fully refundable tickets can submit a refund request online, whereas some non-refundable tickets can either be cancelled or changed by paying a fee depending on the fare rules. Passengers who don’t show up for their flight or no-show will not be refunded and passengers who cancel their ticket late may have to pay a cancellation fee or penalty.
Are there any advantages of joining Air India's loyalty program? Air India's loyalty program, 'Flying Returns,' offers an array of benefits to frequent flyers. Members of Flying Returns can accumulate miles by travelling on Air India or partner airlines. Miles can be redeemed for flight awards or upgrades. In addition to this, members get priority check-in lanes, extra baggage allowances, complimentary lounge access, and special discounts..
What are the baggage allowances for Air India flights? Air India follows a policy of piece concept baggage allowance, which varies from route to route and cabin class. Passengers travelling in economy class are allowed to carry 25 kg of checked-in baggage and one cabin bag which should not exceed 8 kg and 115 cm (55cm+35cm+25cm) (L+W+H) in dimensions. Business class passengers are permitted to carry 35 kg of checked in baggage and two cabin bags. For domestic flights, the carry-on baggage limit is the same but the checked baggage allowance for the economy class is 15 kg.
What is Air India's policy for unaccompanied minors? the flight, meeting with the designated person at the destination airport and ensuring necessary documents are completed.
Does Air India allow pets aboard its flights? Air India allows domesticated cats, dogs, and birds on its flights under the provision of good packaging, proper documentation, and necessary precautions and permissions from the authorities. Passengers have to inform the airline at the time of booking the ticket, and necessary processes and charges have to be completed before the flight.
What is the inflight meal service offered by Air India? Air India serves complimentary meals in all classes on all international and domestic flights, with a range of vegetarian and non-vegetarian options. The menu is updated regularly to provide a mixture of continental and regional cuisines. The airline also provides special meals for passengers who require specific dietary requirements. Apart from food, complimentary beverages are provided which includes soft drinks, juices, tea, coffee, and alcoholic beverages for passengers flying in business and first class.
Is it possible to make a reservation for extra legroom seats? Air India offers passengers the option to book preferred seats for an extra charge. Extra legroom seats are available in the economy class cabin, and in the premium economy and business class cabins upgraded seats are available too. Additional legroom is chargeable depending on the sector, route destination, and cabin class.
What is Air India's check-in policy? Air India provides passengers with a number of check-in options. The most convenient is Online Check-In available 48 hours prior to flight departure which can be done through the Air India website. Passengers can also check-in at the airport through the counter, self-check-in kiosks, and the airline's mobile app. The counters usually open 3 hours prior to departure and close 60 minutes before. The online check-in can be done up to 60 minutes prior to departure for domestic flights and 120 minutes for international flights.
Is it possible to upgrade to a higher class on Air India flights? Passengers on Air India flights can upgrade to a higher class subject to seat availability, fare difference and according to the airline’s upgrade policy. The upgrade can be done during check-in, at the airport counter, or on the airline's website. Customers can buy an upgrade to a premium cabin by making a cash payment, redeeming their miles, or with the help of a voucher code. In some cases, eligible passengers can ask for an upgrade for promotional or operational reasons also.
What services does Air India offer for disabled passengers? Air India offers a range of services and facilities for disabled passengers, including wheelchair assistance, free transport of mobility aids and medical equipment, priority boarding, and additional baggage allowances. On some of its aircraft, audio visual aids are also available for the blind and visually impaired. For passengers who require extra support, an escort is also given, and the airline provides assistance to passengers with hearing and speech impairments who require communication support.