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Most recent job postings at americanfidelity
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
DESCRIPTION:
• Prefers two years of workforce mgt experience.
• Work with leadership responsible for contact center environment, applications and Customer experience by monitoring, troubleshooting and maintaining activities required to support large scale call center activities and duties. Includes activities such as researching, gathering and reporting data related to call center activity and... providing concise reporting of data to Operations
DESCRIPTION:
• Prefers two years of workforce mgt experience.
• Work with leadership responsible for contact center environment, applications and Customer experience by monitoring, troubleshooting and maintaining activities required to support large scale call center activities and duties. Includes activities such as researching, gathering and reporting data related to call center activity and... providing concise reporting of data to Operations leadership in a format that facilitates efficiency of Call Center management.
• Oversee forecasting of call center activity and trends utilizing data to provide leadership with best case scenarios to maintain or increase productivity and skills of call center agents; tracking and reporting daily/weekly/monthly incoming and outgoing communication (phone, email, chat, etc) activity patterns, and providing data to support staff planning for appropriate resource allocation.
• Serve as subject matter expert in Workforce Planning; direct, support and develop workforce processes and procedures with the focus on designing call center strategies focused on continuous improvement in process, procedures and Customer experience. Works with leadership to document and train standardized procedures related to queue and Colleague management.
SKILLS:
· Ability to manage multiple projects
• Proficiency with PC Windows-based software, including Microsoft Office applications
• Strong communications skills
• Strong mathematical, analytical and organization skills
• Ability to solve complex problems
• Strong judgment, critical thinking and decision making skills
• Above average Customer service skills
• Dependable, Accountable and responsible for assigned workload
• Ability to work with others, regardless of differences
• Excellent attention to detail and accuracy
• Proficiency with departmental systems
• Flexible and open to change
• Professional appearance and attitude Show more details...
• Prefers two years of workforce mgt experience.
• Work with leadership responsible for contact center environment, applications and Customer experience by monitoring, troubleshooting and maintaining activities required to support large scale call center activities and duties. Includes activities such as researching, gathering and reporting data related to call center activity and... providing concise reporting of data to Operations leadership in a format that facilitates efficiency of Call Center management.
• Oversee forecasting of call center activity and trends utilizing data to provide leadership with best case scenarios to maintain or increase productivity and skills of call center agents; tracking and reporting daily/weekly/monthly incoming and outgoing communication (phone, email, chat, etc) activity patterns, and providing data to support staff planning for appropriate resource allocation.
• Serve as subject matter expert in Workforce Planning; direct, support and develop workforce processes and procedures with the focus on designing call center strategies focused on continuous improvement in process, procedures and Customer experience. Works with leadership to document and train standardized procedures related to queue and Colleague management.
SKILLS:
· Ability to manage multiple projects
• Proficiency with PC Windows-based software, including Microsoft Office applications
• Strong communications skills
• Strong mathematical, analytical and organization skills
• Ability to solve complex problems
• Strong judgment, critical thinking and decision making skills
• Above average Customer service skills
• Dependable, Accountable and responsible for assigned workload
• Ability to work with others, regardless of differences
• Excellent attention to detail and accuracy
• Proficiency with departmental systems
• Flexible and open to change
• Professional appearance and attitude Show more details...
via Talent.com
posted_at: 7 days agoschedule_type: Full-time
Description :
American Fidelity is a nationally recognized leader in supplemental health insurance benefits and financial services. The Association and Worksite Division focuses on providing benefits to auto dealerships, health care providers, and municipal workers across the United States...
We are seeking individuals who are independent, able to prioritize as well as be organizationally sound for our salaried Account Manager positions.
You will
Description :
American Fidelity is a nationally recognized leader in supplemental health insurance benefits and financial services. The Association and Worksite Division focuses on providing benefits to auto dealerships, health care providers, and municipal workers across the United States...
We are seeking individuals who are independent, able to prioritize as well as be organizationally sound for our salaried Account Manager positions.
You will be responsible for selling products in a simple and understandable way to worksite employees in an established, defined territory.
You must enjoy developing rapport and ongoing relationships with customers and association executives while working in a fast paced, changing environment.
We Offer :
Base Salary + commissions + annual bonus opportunities
First year income potential between $60,000 to $80,000
Company car with gas card
Company laptop, & cell phone allowance
Paid formalized training program
Paid travel and meal expenses (company credit card)
401K with company match options
Pension plan Company paid
Advanced career path (promote from within)
International sales award trips
by Jobble
Last updated : 2023-12-15 Show more details...
American Fidelity is a nationally recognized leader in supplemental health insurance benefits and financial services. The Association and Worksite Division focuses on providing benefits to auto dealerships, health care providers, and municipal workers across the United States...
We are seeking individuals who are independent, able to prioritize as well as be organizationally sound for our salaried Account Manager positions.
You will be responsible for selling products in a simple and understandable way to worksite employees in an established, defined territory.
You must enjoy developing rapport and ongoing relationships with customers and association executives while working in a fast paced, changing environment.
We Offer :
Base Salary + commissions + annual bonus opportunities
First year income potential between $60,000 to $80,000
Company car with gas card
Company laptop, & cell phone allowance
Paid formalized training program
Paid travel and meal expenses (company credit card)
401K with company match options
Pension plan Company paid
Advanced career path (promote from within)
International sales award trips
by Jobble
Last updated : 2023-12-15 Show more details...
via ZipRecruiter
posted_at: 1 day agoschedule_type: Full-timesalary: 36,680.89–56,963.26 a year
Rep, Benefit Adjuster I DI (5) AFA / CERS
Description...
• Compensation range ($36,680.89-$56,963.26/year) plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications. For more information on our organization and company benefits, please visit our career site at Careers | American Fidelity.
• Evaluates and processes claims that
Rep, Benefit Adjuster I DI (5) AFA / CERS
Description...
• Compensation range ($36,680.89-$56,963.26/year) plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications. For more information on our organization and company benefits, please visit our career site at Careers | American Fidelity.
• Evaluates and processes claims that require routine judgement and investigation such as Diagnostic Testing, Wellness, Physician Expense, URM, GAP, Medlink, Dental, Triage/Incomplete or Pregnancy claims in accordance with Company policy terms, insurance laws, regulatory requirements and adjusting guidelines.
• Provides appropriate verbal and/or written communication to internal and external Customers in a positive and knowledgeable manner to ensure a high standard of Customer service. Meets standards established in department performance metrics for appropriate handling of Customer phone calls.
• Acts as a direct contact and communicates with Customers and medical providers in a positive, knowledgeable and professional manner, providing them with direction and assistance in all facets of insurance coverage and needs.
Requirements:
• Hybrid schedule (following completion of position training)
• Multiple open positions
• Prompt and reliable
• Good medical terminology preferred
• Possesses General PC Windows-based software knowledge with the ability to learn new applications and work in a paperless environment
• Good understanding of anatomy and physiology
• Good contract knowledge
• Familiarity with CPT and ICD10 coding
• Possesses good analytical skills and judgment
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Good oral and written communication skills
• Ability to handle fast-paced environment
• Professional attitude
• Dedicated to providing world-class Customer service
• Ability to work well within a team environment Show more details...
Description...
• Compensation range ($36,680.89-$56,963.26/year) plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications. For more information on our organization and company benefits, please visit our career site at Careers | American Fidelity.
• Evaluates and processes claims that require routine judgement and investigation such as Diagnostic Testing, Wellness, Physician Expense, URM, GAP, Medlink, Dental, Triage/Incomplete or Pregnancy claims in accordance with Company policy terms, insurance laws, regulatory requirements and adjusting guidelines.
• Provides appropriate verbal and/or written communication to internal and external Customers in a positive and knowledgeable manner to ensure a high standard of Customer service. Meets standards established in department performance metrics for appropriate handling of Customer phone calls.
• Acts as a direct contact and communicates with Customers and medical providers in a positive, knowledgeable and professional manner, providing them with direction and assistance in all facets of insurance coverage and needs.
Requirements:
• Hybrid schedule (following completion of position training)
• Multiple open positions
• Prompt and reliable
• Good medical terminology preferred
• Possesses General PC Windows-based software knowledge with the ability to learn new applications and work in a paperless environment
• Good understanding of anatomy and physiology
• Good contract knowledge
• Familiarity with CPT and ICD10 coding
• Possesses good analytical skills and judgment
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Good oral and written communication skills
• Ability to handle fast-paced environment
• Professional attitude
• Dedicated to providing world-class Customer service
• Ability to work well within a team environment Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
Department
Customer Service
...
Category
Customer Service
City
Oklahoma City
State
OK
Travel
Involved
0-10%
Type of
Position
Full-Time
Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty by evaluating and advising on a multitude of moderately complex factors which cover a large
Department
Customer Service
...
Category
Customer Service
City
Oklahoma City
State
OK
Travel
Involved
0-10%
Type of
Position
Full-Time
Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty by evaluating and advising on a multitude of moderately complex factors which cover a large variety of AFA products and services. Requires a high degree of analysis and judgment in accordance with Company policies, insurance law, IRS guidelines, coverage record and adjusting/billing guidelines while communicating/tailoring complex factors into a simplistic message that the Customer understands.
Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment while maintaining excellent written and verbal communication skills. Embraces change and positively implements updated process and strategy by demonstrating aproactive approach for problem solving and work solutions; informs leadership immediately if common issue arises and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which serve to DELIGHT the AFA Customer
Demonstrates good judgment and leverages past experience to successfully adhere to team goals such asproviding expected customer experiences consistently, meeting schedule adherence and attendance goals; obtains and maintains call flow certification with a sustained high level of call flow accuracy; meets or exceeds stated team and department production goals, while going above and beyond the call of duty in unique situations to provide a first call resolution for the Customer.
• Compensation range: $22.74/hr-$37.18/hr plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience, qualification and geographic location. For a general description of all employment benefits, https://americanfidelity.com/careers/corporate-careers/benefits/.
Requirements:
• Critical thinking
• Good analytical skills
• Good judgment skills
• Good interpersonal skills (team orientation)
• Strong organizational, administrative and time management skills
• Ability to prioritize and multi-task to ensure task completion
• Ability to make quick, accurate, and appropriate decisions
• Exceptional skills in keyboard and operating computer systems
• Ability to self motivate and self lead
• Excellent verbal and written communication skills
• Problem analysis and problem solving
• Good listening skills
• Excellent judgment, adaptability, stress tolerance and resilience
• Prompt and reliable
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Professional attitude
• Positive attitude
• Confidence
• Dedicated to providing world class Customer Service
• Focused on serving and DELIGHTING the Customer
• May need the ability to speak Spanish Show more details...
Customer Service
...
Category
Customer Service
City
Oklahoma City
State
OK
Travel
Involved
0-10%
Type of
Position
Full-Time
Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty by evaluating and advising on a multitude of moderately complex factors which cover a large variety of AFA products and services. Requires a high degree of analysis and judgment in accordance with Company policies, insurance law, IRS guidelines, coverage record and adjusting/billing guidelines while communicating/tailoring complex factors into a simplistic message that the Customer understands.
Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment while maintaining excellent written and verbal communication skills. Embraces change and positively implements updated process and strategy by demonstrating aproactive approach for problem solving and work solutions; informs leadership immediately if common issue arises and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which serve to DELIGHT the AFA Customer
Demonstrates good judgment and leverages past experience to successfully adhere to team goals such asproviding expected customer experiences consistently, meeting schedule adherence and attendance goals; obtains and maintains call flow certification with a sustained high level of call flow accuracy; meets or exceeds stated team and department production goals, while going above and beyond the call of duty in unique situations to provide a first call resolution for the Customer.
• Compensation range: $22.74/hr-$37.18/hr plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience, qualification and geographic location. For a general description of all employment benefits, https://americanfidelity.com/careers/corporate-careers/benefits/.
Requirements:
• Critical thinking
• Good analytical skills
• Good judgment skills
• Good interpersonal skills (team orientation)
• Strong organizational, administrative and time management skills
• Ability to prioritize and multi-task to ensure task completion
• Ability to make quick, accurate, and appropriate decisions
• Exceptional skills in keyboard and operating computer systems
• Ability to self motivate and self lead
• Excellent verbal and written communication skills
• Problem analysis and problem solving
• Good listening skills
• Excellent judgment, adaptability, stress tolerance and resilience
• Prompt and reliable
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Professional attitude
• Positive attitude
• Confidence
• Dedicated to providing world class Customer Service
• Focused on serving and DELIGHTING the Customer
• May need the ability to speak Spanish Show more details...
via LinkedIn
posted_at: 17 days agoschedule_type: Full-time
Come Join the American Fidelity Educational Services Family
We are seeking an Account Manager to market our insurance products and provide client customer service statewide to the educational community in your area. Our salaried, career Account Representatives are responsible for selling supplemental insurance products and services in a defined sales territory with an existing customer base. You... will build strong, long-term relationships with
Come Join the American Fidelity Educational Services Family
We are seeking an Account Manager to market our insurance products and provide client customer service statewide to the educational community in your area. Our salaried, career Account Representatives are responsible for selling supplemental insurance products and services in a defined sales territory with an existing customer base. You... will build strong, long-term relationships with school districts and teaching associations and develop specific, needs-based recommendations for their employees, highlighting the benefits of American Fidelity’s insurance products.
We Offer
· Company car with gas card
· Paid travel expenses (company credit card)
· Base salary + additional uncapped earning potential
· International Sales Award Trips
· First year income potential between $80,000 to $120,000
· Consistent six figure income opportunity within 3-5 years
· 401k with company match
· Defined Territory
· Multiple Sales Career path options
· Consistent, standardized training designed for new Account Representatives
· Comprehensive benefit package including multiple medical, dental, vision and supplemental insurance plans
Company Perks:
· National Presence – American Fidelity conducts business within 49 states, employing salaried, career Account Representatives located across the country.
· Extended Training Program – Account Representatives participate in a structured, comprehensive training program including on-the-job training within your territory, Product and Sales Schools and online training.
· Tenure – More than Double the Nation Average with 30% of our salaried career Account Representatives have been with American Fidelity for 10 years or more.
· Defined Territory – Each Account Representative is assigned a territory to manage and develop new accounts.
Company Overview:
Founded in 1960, American Fidelity Assurance Company has grown to become one of the largest, private, family-owned life insurance companies in the United States. Focused on our core business, including disability income insurance, life insurance, and supplemental health insurance, American Fidelity has seen rapid and continuous growth. For more information on our company, visit www.americanfidelity.com.
Preferred Qualifications
· Minimum education of 60 hours of college education
· Candidates with no more than 2 jobs in the last 5 years
· Sales potential with demonstrated leadership qualities
· Notable professional accomplishments and achievements
· Ability and willingness to travel overnight 60 nights per year
· Ability to pass financial, criminal and motor vehicle background checks
· Ability to obtain required industry licenses
· Professional candidates who want to grow with us
· Pattern of Success Demonstrated by Career Growth
· Two years sales, management or leadership experience or as a recent college graduate- someone who held leadership roles and demonstrated hard work ethics by working your way through college Show more details...
We are seeking an Account Manager to market our insurance products and provide client customer service statewide to the educational community in your area. Our salaried, career Account Representatives are responsible for selling supplemental insurance products and services in a defined sales territory with an existing customer base. You... will build strong, long-term relationships with school districts and teaching associations and develop specific, needs-based recommendations for their employees, highlighting the benefits of American Fidelity’s insurance products.
We Offer
· Company car with gas card
· Paid travel expenses (company credit card)
· Base salary + additional uncapped earning potential
· International Sales Award Trips
· First year income potential between $80,000 to $120,000
· Consistent six figure income opportunity within 3-5 years
· 401k with company match
· Defined Territory
· Multiple Sales Career path options
· Consistent, standardized training designed for new Account Representatives
· Comprehensive benefit package including multiple medical, dental, vision and supplemental insurance plans
Company Perks:
· National Presence – American Fidelity conducts business within 49 states, employing salaried, career Account Representatives located across the country.
· Extended Training Program – Account Representatives participate in a structured, comprehensive training program including on-the-job training within your territory, Product and Sales Schools and online training.
· Tenure – More than Double the Nation Average with 30% of our salaried career Account Representatives have been with American Fidelity for 10 years or more.
· Defined Territory – Each Account Representative is assigned a territory to manage and develop new accounts.
Company Overview:
Founded in 1960, American Fidelity Assurance Company has grown to become one of the largest, private, family-owned life insurance companies in the United States. Focused on our core business, including disability income insurance, life insurance, and supplemental health insurance, American Fidelity has seen rapid and continuous growth. For more information on our company, visit www.americanfidelity.com.
Preferred Qualifications
· Minimum education of 60 hours of college education
· Candidates with no more than 2 jobs in the last 5 years
· Sales potential with demonstrated leadership qualities
· Notable professional accomplishments and achievements
· Ability and willingness to travel overnight 60 nights per year
· Ability to pass financial, criminal and motor vehicle background checks
· Ability to obtain required industry licenses
· Professional candidates who want to grow with us
· Pattern of Success Demonstrated by Career Growth
· Two years sales, management or leadership experience or as a recent college graduate- someone who held leadership roles and demonstrated hard work ethics by working your way through college Show more details...
via Salary.com
schedule_type: Full-time
Department
Software Qual Assur
...
Category
Quality Management
City
Oklahoma City
State
OK
Travel
Involved
0-10%
Type of
Position
Full-Time
• Review and analyze business and technical requirements, workflows and functional requirements with minimal oversight to develop, execute, maintain test scenarios and test cases to ensure adequate test coverage. *Serve in the role of system initiative tester to ensure all requirements are performing as
Department
Software Qual Assur
...
Category
Quality Management
City
Oklahoma City
State
OK
Travel
Involved
0-10%
Type of
Position
Full-Time
• Review and analyze business and technical requirements, workflows and functional requirements with minimal oversight to develop, execute, maintain test scenarios and test cases to ensure adequate test coverage. *Serve in the role of system initiative tester to ensure all requirements are performing as expected. This includes conversion, functional and integration requirements as well as building SQL queries to analyze and verify data and data mapping. * * Provide specialized knowledge through role as System Subject Matter Expert, identifying and documenting requirements, acceptance criteria and Rules Definitions.
Requirements:
• Strong insurance product knowledge and/or annuity contracts.
• Strong knowledge of business administratiive processes.
• Strong teamwork environment skills and multi-tasking experience with strong organizational skills.
• Proficiency with PC Windows-based software Microsoft Office applications with strong emphasis on Word and Excel.
• Thorough knowledge of software testing best practices.
• Strong logical and analytical aptitude and presentation skills
• Inquisitive and proactive with an ability to work independently. Takes initiative and is a solution seeker Show more details...
Software Qual Assur
...
Category
Quality Management
City
Oklahoma City
State
OK
Travel
Involved
0-10%
Type of
Position
Full-Time
• Review and analyze business and technical requirements, workflows and functional requirements with minimal oversight to develop, execute, maintain test scenarios and test cases to ensure adequate test coverage. *Serve in the role of system initiative tester to ensure all requirements are performing as expected. This includes conversion, functional and integration requirements as well as building SQL queries to analyze and verify data and data mapping. * * Provide specialized knowledge through role as System Subject Matter Expert, identifying and documenting requirements, acceptance criteria and Rules Definitions.
Requirements:
• Strong insurance product knowledge and/or annuity contracts.
• Strong knowledge of business administratiive processes.
• Strong teamwork environment skills and multi-tasking experience with strong organizational skills.
• Proficiency with PC Windows-based software Microsoft Office applications with strong emphasis on Word and Excel.
• Thorough knowledge of software testing best practices.
• Strong logical and analytical aptitude and presentation skills
• Inquisitive and proactive with an ability to work independently. Takes initiative and is a solution seeker Show more details...
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