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https://amexglobalbusinesstravel.com
amexglobalbusinesstravel
Most recent job postings at amexglobalbusinesstravel
via American Express Global Business Travel Jobs
schedule_type: Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
The Event Marketing Specialist will provide project management and execution of external commercial engagements on
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
The Event Marketing Specialist will provide project management and execution of external commercial engagements on behalf of American Express Global Business Travel.
We are seeking a high energy, creative marketing and event production professional that has a desire to be part of a fast-paced environment. The Event Marketing Specialist plans the layout, design, installation, use, and dismantling of American Express Global Business Travel exhibit booth property at trade shows and events. This position supports commercial growth for American Express Global Business Travel through audience engagement at external exhibitions and conferences.
The Event Marketing Specialist has complete accountability for operational execution, budget management, contract oversight, and performance reporting. In this role you will contribute to the company's brand presence at both industry and non-industry events, driving audience engagement with our commercial team and crafting interest in American Express Global Business Travel brand as a tech forward travel and expense solution provider.
What You'll Do:
• Contribute to the development and execution ofthe global events' strategy with a core focus on driving lead generation.
• Actively search for and identify persona-based, segment-focused events to improve brand visibility and audience engagement.
• Work closely with internal partners to ensure business objectives are met.
• Negotiate with vendors, run events budget, be responsible for contract negotiations.
• Assist in the development of the annual events' calendar with input from commercial team members.
• Track and report on ROI data from events
• Champion demand generation standard methodologies and educate partners on processes and procedures that build efficiency while getting results.
• Partner with internal collaborators to position thought leadership opportunities at events
• Expertly manage events to ensure attendee and stakeholder alignment preshow, on site and post event
• Guide and build robust marketing campaigns to drive audience engagement through digital channels
• Project management including but not limited to on-site branding and positioning, list sourcing and cleansing, booth staffing, sales and client general manager collaboration, etc
• Own timelines and unify stakeholders across the business for each unique event activity
• Review and distribute registration lists as they become available
• Support commercial attendees with details on registered contacts, so they are prepared to have valuable conversations, regardless of their specific segment or region.
• Seek unique opportunities to win market share – emphasis on making an impact in target verticals and locations
• Manage post-event ROI tracking process in collaboration with Marketing Operations team.
• Identify opportunities to surprise and delight target contact attendees and inspire pipeline progression.
What We're Looking For:
• Bachelor's Degree in Event Marketing, Communications, or related field.
• Proven experience managing domestic meetings (educational events, symposiums), trade shows, and corporate events.
• Shown success in Project Management, to include project planning and execution
• Willingness and availability to travel up to 25% of the time.
• Demonstrates effective communication and interpersonal skills.
• Strong organizational skills and demonstrated ability to meet tight deadlines in an environment of challenging priorities.
• Proven track record to routinely work on multiple tasks with multiple people while effectively prioritizing.
How We Measure Success:
• Contacts, Leads, Opportunities & Closed volumetargets.
• Comprehensive annual events' strategy with positive feedback from Commercial team
• Flawless execution across efforts with positive feedback from attendees
Location
United States - Virtual Location
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
Ready to explore a career path? Start your journey...
The Event Marketing Specialist will provide project management and execution of external commercial engagements on behalf of American Express Global Business Travel.
We are seeking a high energy, creative marketing and event production professional that has a desire to be part of a fast-paced environment. The Event Marketing Specialist plans the layout, design, installation, use, and dismantling of American Express Global Business Travel exhibit booth property at trade shows and events. This position supports commercial growth for American Express Global Business Travel through audience engagement at external exhibitions and conferences.
The Event Marketing Specialist has complete accountability for operational execution, budget management, contract oversight, and performance reporting. In this role you will contribute to the company's brand presence at both industry and non-industry events, driving audience engagement with our commercial team and crafting interest in American Express Global Business Travel brand as a tech forward travel and expense solution provider.
What You'll Do:
• Contribute to the development and execution ofthe global events' strategy with a core focus on driving lead generation.
• Actively search for and identify persona-based, segment-focused events to improve brand visibility and audience engagement.
• Work closely with internal partners to ensure business objectives are met.
• Negotiate with vendors, run events budget, be responsible for contract negotiations.
• Assist in the development of the annual events' calendar with input from commercial team members.
• Track and report on ROI data from events
• Champion demand generation standard methodologies and educate partners on processes and procedures that build efficiency while getting results.
• Partner with internal collaborators to position thought leadership opportunities at events
• Expertly manage events to ensure attendee and stakeholder alignment preshow, on site and post event
• Guide and build robust marketing campaigns to drive audience engagement through digital channels
• Project management including but not limited to on-site branding and positioning, list sourcing and cleansing, booth staffing, sales and client general manager collaboration, etc
• Own timelines and unify stakeholders across the business for each unique event activity
• Review and distribute registration lists as they become available
• Support commercial attendees with details on registered contacts, so they are prepared to have valuable conversations, regardless of their specific segment or region.
• Seek unique opportunities to win market share – emphasis on making an impact in target verticals and locations
• Manage post-event ROI tracking process in collaboration with Marketing Operations team.
• Identify opportunities to surprise and delight target contact attendees and inspire pipeline progression.
What We're Looking For:
• Bachelor's Degree in Event Marketing, Communications, or related field.
• Proven experience managing domestic meetings (educational events, symposiums), trade shows, and corporate events.
• Shown success in Project Management, to include project planning and execution
• Willingness and availability to travel up to 25% of the time.
• Demonstrates effective communication and interpersonal skills.
• Strong organizational skills and demonstrated ability to meet tight deadlines in an environment of challenging priorities.
• Proven track record to routinely work on multiple tasks with multiple people while effectively prioritizing.
How We Measure Success:
• Contacts, Leads, Opportunities & Closed volumetargets.
• Comprehensive annual events' strategy with positive feedback from Commercial team
• Flawless execution across efforts with positive feedback from attendees
Location
United States - Virtual Location
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
via JobServe
posted_at: 5 days agoschedule_type: Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodations for some of
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodations for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience.
We offer great shift premiums for those who work alternative shifts
8:00pm Hours of Operation: Monday - Friday 8:00am - 12:00am ET and Saturday/Sunday 8:00am - ET
If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You'll Do on a Typical Day
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Sabre Global Distribution Systems (GDSs), Training may be provided.
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What Are We Looking For?
• Entertainment Production/Publicity Travel Experience and/or VIP Travel Experience is a plus for this role.
• Methodical with strong focus on accuracy and quick responses
• Strong knowledge of travel product including preferred airlines and hotels.
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location
United States - Virtual Location
The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
TheExperience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
Ready to explore a career path? Start your journey...
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodations for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience.
We offer great shift premiums for those who work alternative shifts
8:00pm Hours of Operation: Monday - Friday 8:00am - 12:00am ET and Saturday/Sunday 8:00am - ET
If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You'll Do on a Typical Day
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Sabre Global Distribution Systems (GDSs), Training may be provided.
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What Are We Looking For?
• Entertainment Production/Publicity Travel Experience and/or VIP Travel Experience is a plus for this role.
• Methodical with strong focus on accuracy and quick responses
• Strong knowledge of travel product including preferred airlines and hotels.
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location
United States - Virtual Location
The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
TheExperience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
via Dejobs
posted_at: 10 hours agoschedule_type: Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
We are seeking a highly skilled Business Systems Analyst with expertise in the travel domain to join our dynamic team.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
We are seeking a highly skilled Business Systems Analyst with expertise in the travel domain to join our dynamic team. The ideal candidate will have a strong background in analyzing and improving business processes, translating business requirements into technical solutions, and working collaboratively with cross-functional teams. Proficiency in tools such as Jira and Confluence, along with excellent communication and analytical skills, are essential for success in this role.
What You'll Do:
Requirement Gathering and Analysis:
• Collaborate with stakeholders to understand business objectives, processes, and user needs within the travel domain.
• Conduct comprehensive requirement gathering sessions to capture and document detailed business requirements.
User Story Writing:
• Craft clear and detailed user stories, ensuring they align with business goals and are comprehensible to both technical and non-technical team members.
• Work closely with product owners, developers, and QA teams to refine user stories and acceptance criteria.
System Analysis:
• Analyze existing systems, processes, and data flows within the travel domain to identify areas for improvement and optimization.
• Propose and implement solutions to enhance system efficiency and meet business objectives.
Jira and Confluence Management:
• Utilize Jira and Confluence to manage project workflows, document user stories, and facilitate collaboration among team members.
• Maintain and update project documentation in Confluence, ensuring it reflects the latest requirements and project status.
Cross-functional Collaboration:
• Work closely with development, QA, and other cross-functional teams to ensure successful implementation of solutions.
• Act as a bridge between business stakeholders and technical teams, facilitating effective communication and understanding.
Quality Assurance Support:
• Assist in the creation of test plans, test cases, and test scripts based on documented requirements.
• Collaborate with QA teams to ensure thorough testing of implemented solutions.
Continuous Improvement:
• Proactively identify opportunities for process improvement and recommend solutions to enhance overall efficiency and effectiveness.
• Stay updated on industry trends and best practices in the travel domain.
What We're Looking For:
• Bachelor’s degree in Business, Information Technology, or a related field.
• Proven experience as a Business Systems Analyst in the travel domain.
• Strong proficiency in Jira and Confluence.
• Excellent analytical, problem-solving, and communication skills.
• Experience with user story writing and acceptance criteria definition.
• Solid understanding of software development lifecycle (SDLC).
• Ability to work independently and collaboratively in a fast-paced environment.
If you are passionate about leveraging your analytical skills to drive innovation in the travel domain and thrive in a collaborative environment, we invite you to apply and contribute to our dynamic team.
#GBTJobs
Location
United States - Virtual Location
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
Ready to explore a career path? Start your journey...
We are seeking a highly skilled Business Systems Analyst with expertise in the travel domain to join our dynamic team. The ideal candidate will have a strong background in analyzing and improving business processes, translating business requirements into technical solutions, and working collaboratively with cross-functional teams. Proficiency in tools such as Jira and Confluence, along with excellent communication and analytical skills, are essential for success in this role.
What You'll Do:
Requirement Gathering and Analysis:
• Collaborate with stakeholders to understand business objectives, processes, and user needs within the travel domain.
• Conduct comprehensive requirement gathering sessions to capture and document detailed business requirements.
User Story Writing:
• Craft clear and detailed user stories, ensuring they align with business goals and are comprehensible to both technical and non-technical team members.
• Work closely with product owners, developers, and QA teams to refine user stories and acceptance criteria.
System Analysis:
• Analyze existing systems, processes, and data flows within the travel domain to identify areas for improvement and optimization.
• Propose and implement solutions to enhance system efficiency and meet business objectives.
Jira and Confluence Management:
• Utilize Jira and Confluence to manage project workflows, document user stories, and facilitate collaboration among team members.
• Maintain and update project documentation in Confluence, ensuring it reflects the latest requirements and project status.
Cross-functional Collaboration:
• Work closely with development, QA, and other cross-functional teams to ensure successful implementation of solutions.
• Act as a bridge between business stakeholders and technical teams, facilitating effective communication and understanding.
Quality Assurance Support:
• Assist in the creation of test plans, test cases, and test scripts based on documented requirements.
• Collaborate with QA teams to ensure thorough testing of implemented solutions.
Continuous Improvement:
• Proactively identify opportunities for process improvement and recommend solutions to enhance overall efficiency and effectiveness.
• Stay updated on industry trends and best practices in the travel domain.
What We're Looking For:
• Bachelor’s degree in Business, Information Technology, or a related field.
• Proven experience as a Business Systems Analyst in the travel domain.
• Strong proficiency in Jira and Confluence.
• Excellent analytical, problem-solving, and communication skills.
• Experience with user story writing and acceptance criteria definition.
• Solid understanding of software development lifecycle (SDLC).
• Ability to work independently and collaboratively in a fast-paced environment.
If you are passionate about leveraging your analytical skills to drive innovation in the travel domain and thrive in a collaborative environment, we invite you to apply and contribute to our dynamic team.
#GBTJobs
Location
United States - Virtual Location
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
via American Express Global Business Travel Jobs
posted_at: 3 days agoschedule_type: Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
Egencia is seeking a Technical Program Manager II to join our team of engineers. We are looking for someone who can
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
Egencia is seeking a Technical Program Manager II to join our team of engineers. We are looking for someone who can demonstrate their deep technical knowledge, loves solving real-world business problems and dedication to innovative thinking to ensure Egencia continues to be the technology leader in the corporate travel space. You will work across the Product and Technical organization and be a part of reshaping how our customers use our products from beginning to end, being held accountable for driving the delivery of business solutions that improve business processes, surface measurable insights, and support executive decision-making.
Launched in 2002 as Expedia Corporate Travel, Egencia has become the world’s leading digital corporate travel platform because of our commitment to delivering a higher standard of corporate travel service and innovative technology. Our success is directly attributed to our customers' ability to move their businesses ahead, through their valued relationships with our company and more importantly, with our people. Led by an experienced, forward-thinking management team, Egencia has continued to expand its offering of intuitive online tools and comprehensive Travel Consultant services while maintaining its reputation for outstanding customer service globally.
What you’ll do:
• Own technical program delivery by driving new feature development through every stage of the agile software development lifecycle
• Collaborate with partners, product and development teams to craft technical solutions and provide detailed specifications that satisfy scalability, reliability, and performance goals
• Build strong communications and relationships with internal partners
• Strong project management skills, including active mitigation of risks to the plan, providing status updates, management of trade-offs to drive satisfactory completion of product/project, and facilitation of planning and governance activities with team(s).
• Seek and implement continuous improvements into all processes, including defining the appropriate methodology that benefits a team and tracks progress.
• Understand the importance of system and technology integration and the basic features and facilities involved in the integration process.
Who you are:
• BS/MS degree in Computer Science or related technical field, or equivalent professional experience
• 3-5 years of Technical Program or Product Management experience in a professional technology organization, such as e-commerce
• Experience writing technical requirements specifications, drive discussions among multiple business and technical teams to scope and schedule effort and perform data analysis
• Excellent problem resolution skills; using data to validate an approach
• Team builder at all levels, with compelling verbal and written communication skills. Comfortable at presenting and keen to listen, with the ability to present sophisticated technical information clearly and concisely at different levels
• Consistently able to balance multiple tasks and projects simultaneously, prioritizing engineering decisions optimally, and growing in a dynamic and fast paced environment
Location
Washington - MidStation Bellevue
The base salary range for this position in this location zone is from $105,500 to $148,000. The range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible to be nominated for awards under our Equity Incentive Plan. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
Ready to explore a career path? Start your journey...
Egencia is seeking a Technical Program Manager II to join our team of engineers. We are looking for someone who can demonstrate their deep technical knowledge, loves solving real-world business problems and dedication to innovative thinking to ensure Egencia continues to be the technology leader in the corporate travel space. You will work across the Product and Technical organization and be a part of reshaping how our customers use our products from beginning to end, being held accountable for driving the delivery of business solutions that improve business processes, surface measurable insights, and support executive decision-making.
Launched in 2002 as Expedia Corporate Travel, Egencia has become the world’s leading digital corporate travel platform because of our commitment to delivering a higher standard of corporate travel service and innovative technology. Our success is directly attributed to our customers' ability to move their businesses ahead, through their valued relationships with our company and more importantly, with our people. Led by an experienced, forward-thinking management team, Egencia has continued to expand its offering of intuitive online tools and comprehensive Travel Consultant services while maintaining its reputation for outstanding customer service globally.
What you’ll do:
• Own technical program delivery by driving new feature development through every stage of the agile software development lifecycle
• Collaborate with partners, product and development teams to craft technical solutions and provide detailed specifications that satisfy scalability, reliability, and performance goals
• Build strong communications and relationships with internal partners
• Strong project management skills, including active mitigation of risks to the plan, providing status updates, management of trade-offs to drive satisfactory completion of product/project, and facilitation of planning and governance activities with team(s).
• Seek and implement continuous improvements into all processes, including defining the appropriate methodology that benefits a team and tracks progress.
• Understand the importance of system and technology integration and the basic features and facilities involved in the integration process.
Who you are:
• BS/MS degree in Computer Science or related technical field, or equivalent professional experience
• 3-5 years of Technical Program or Product Management experience in a professional technology organization, such as e-commerce
• Experience writing technical requirements specifications, drive discussions among multiple business and technical teams to scope and schedule effort and perform data analysis
• Excellent problem resolution skills; using data to validate an approach
• Team builder at all levels, with compelling verbal and written communication skills. Comfortable at presenting and keen to listen, with the ability to present sophisticated technical information clearly and concisely at different levels
• Consistently able to balance multiple tasks and projects simultaneously, prioritizing engineering decisions optimally, and growing in a dynamic and fast paced environment
Location
Washington - MidStation Bellevue
The base salary range for this position in this location zone is from $105,500 to $148,000. The range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible to be nominated for awards under our Equity Incentive Plan. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
via Adzuna
posted_at: 1 day agoschedule_type: Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Overview of Role ...
The Senior Travel Consultant role at Amex GBT Egencia is to deliver exceptional travel service experience
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Overview of Role ...
The Senior Travel Consultant role at Amex GBT Egencia is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a successful team, who are specialized with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Amex GBT Egencia corporate clients.
It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while increasing supplier revenue.
What You'll Do on a Typical Day
- Afterhours is a Department that is staffed 24 hours a day, 7 days a week. This includes holidays and weekends.
- Candidate must be willing to work any shift in a 24-hour day. Most common shifts are between 6:00 PM - 6:00 AM Pacific Time and include working Weekends and Holidays.
- Afterhours supports both US and Canada calls. TICO Certification is a requirement. If, at time of hire, you are not TICO Certified you would allowed to study and will be given 3 attempts to Pass the TICO Certification. Failure to pass in 3 attempts could result in Termination of employment from the company.
- Act as Travel Advisor and Consultant to a single or multiple Corporate Business and accounts with the willingness to jump in and flexibility in shifts to meet client needs
- Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using Sabre and Amadeus.
- Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car/Car Service), whilst ensuring adherence to the customers agreed travel policy and requirements
- Following all legal standard requirements, which include required training, compliance and sanctions
- Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
- Follow internal compliance and regulatory requirements for all customers and locations supported
- Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
What We're Looking For
- In depth knowledge of:
- International air, hotel, car, and rail booking
- High touch customer service
- High proficiency in GDS Sabre
- 5+ years business travel proven experience.
- Experience Microsoft Office
- Detailed understanding of travel trends and industry standard processes fares and ticketing rules - domestic and international land, air, and sea travel.
- Excellent influencing communication skills - written and verbal.
- Passion for Excellence in Customer Service with attention to detail.
- Problem Solving, with a process improvement approach.
- Ability to multi-task and act with a sense of urgency.
- Background in Business Travel, leisure or airline reservation required.
- Ability to assist and coach customers on the online booking tool
All applicants will be subjected to pass pre-hire assessments to measure computer/technical skills & travel industry knowledge
Location
United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $33.00 per hour. The national range provided includes the hourly wage that Egencia expects to pay for the role. Actual hourly rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\2023BenefitsAtAGlance\Without\Rates\Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
This role is for Egencia LLC ("Egencia" or the "Company"), a member of the American Express Global Business Travel family of companies.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
Ready to explore a career path? Start your journey.
Overview of Role ...
The Senior Travel Consultant role at Amex GBT Egencia is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a successful team, who are specialized with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Amex GBT Egencia corporate clients.
It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while increasing supplier revenue.
What You'll Do on a Typical Day
- Afterhours is a Department that is staffed 24 hours a day, 7 days a week. This includes holidays and weekends.
- Candidate must be willing to work any shift in a 24-hour day. Most common shifts are between 6:00 PM - 6:00 AM Pacific Time and include working Weekends and Holidays.
- Afterhours supports both US and Canada calls. TICO Certification is a requirement. If, at time of hire, you are not TICO Certified you would allowed to study and will be given 3 attempts to Pass the TICO Certification. Failure to pass in 3 attempts could result in Termination of employment from the company.
- Act as Travel Advisor and Consultant to a single or multiple Corporate Business and accounts with the willingness to jump in and flexibility in shifts to meet client needs
- Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using Sabre and Amadeus.
- Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car/Car Service), whilst ensuring adherence to the customers agreed travel policy and requirements
- Following all legal standard requirements, which include required training, compliance and sanctions
- Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
- Follow internal compliance and regulatory requirements for all customers and locations supported
- Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
What We're Looking For
- In depth knowledge of:
- International air, hotel, car, and rail booking
- High touch customer service
- High proficiency in GDS Sabre
- 5+ years business travel proven experience.
- Experience Microsoft Office
- Detailed understanding of travel trends and industry standard processes fares and ticketing rules - domestic and international land, air, and sea travel.
- Excellent influencing communication skills - written and verbal.
- Passion for Excellence in Customer Service with attention to detail.
- Problem Solving, with a process improvement approach.
- Ability to multi-task and act with a sense of urgency.
- Background in Business Travel, leisure or airline reservation required.
- Ability to assist and coach customers on the online booking tool
All applicants will be subjected to pass pre-hire assessments to measure computer/technical skills & travel industry knowledge
Location
United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $33.00 per hour. The national range provided includes the hourly wage that Egencia expects to pay for the role. Actual hourly rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\2023BenefitsAtAGlance\Without\Rates\Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
This role is for Egencia LLC ("Egencia" or the "Company"), a member of the American Express Global Business Travel family of companies.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
Overview of Role:
The Senior Travel Consultant role at Amex GBT Egencia is to deliver exceptional travel service experience
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
Overview of Role:
The Senior Travel Consultant role at Amex GBT Egencia is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a successful team, who are specialized with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Amex GBT Egencia corporate clients.
It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while increasing supplier revenue.
What You’ll Do On a Typical Day
• Afterhours is a Department that is staffed 24 hours a day, 7 days a week. This includes holidays and weekends.
• Candidate must be willing to work any shift in a 24-hour day. Most common shifts are between 6:00 PM - 6:00 AM Pacific Time and include working Weekends and Holidays.
• Afterhours supports both US and Canada calls. TICO Certification is a requirement. If, at time of hire, you are not TICO Certified you would allowed to study and will be given 3 attempts to Pass the TICO Certification. Failure to pass in 3 attempts could result in Termination of employment from the company.
• Act as Travel Advisor and Consultant to a single or multiple Corporate Business and accounts with the willingness to jump in and flexibility in shifts to meet client needs
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using Sabre and Amadeus.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car/Car Service), whilst ensuring adherence to the customers agreed travel policy and requirements
• Following all legal standard requirements, which include required training, compliance and sanctions
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
What We’re Looking For
• In depth knowledge of:
• International air, hotel, car, and rail booking
• High touch customer service
• High proficiency in GDS Sabre
• 5+ years business travel proven experience.
• Experience Microsoft Office
• Detailed understanding of travel trends and industry standard processes fares and ticketing rules - domestic and international land, air, and sea travel.
• Excellent influencing communication skills – written and verbal.
• Passion for Excellence in Customer Service with attention to detail.
• Problem Solving, with a process improvement approach.
• Ability to multi-task and act with a sense of urgency.
• Background in Business Travel, leisure or airline reservation required.
• Ability to assist and coach customers on the online booking tool
All applicants will be subjected to pass pre-hire assessments to measure computer/technical skills & travel industry knowledge
Location
United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $33.00 per hour. The national range provided includes the hourly wage that Egencia expects to pay for the role. Actual hourly rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for Show more details...
Ready to explore a career path? Start your journey...
Overview of Role:
The Senior Travel Consultant role at Amex GBT Egencia is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a successful team, who are specialized with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Amex GBT Egencia corporate clients.
It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while increasing supplier revenue.
What You’ll Do On a Typical Day
• Afterhours is a Department that is staffed 24 hours a day, 7 days a week. This includes holidays and weekends.
• Candidate must be willing to work any shift in a 24-hour day. Most common shifts are between 6:00 PM - 6:00 AM Pacific Time and include working Weekends and Holidays.
• Afterhours supports both US and Canada calls. TICO Certification is a requirement. If, at time of hire, you are not TICO Certified you would allowed to study and will be given 3 attempts to Pass the TICO Certification. Failure to pass in 3 attempts could result in Termination of employment from the company.
• Act as Travel Advisor and Consultant to a single or multiple Corporate Business and accounts with the willingness to jump in and flexibility in shifts to meet client needs
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using Sabre and Amadeus.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car/Car Service), whilst ensuring adherence to the customers agreed travel policy and requirements
• Following all legal standard requirements, which include required training, compliance and sanctions
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
What We’re Looking For
• In depth knowledge of:
• International air, hotel, car, and rail booking
• High touch customer service
• High proficiency in GDS Sabre
• 5+ years business travel proven experience.
• Experience Microsoft Office
• Detailed understanding of travel trends and industry standard processes fares and ticketing rules - domestic and international land, air, and sea travel.
• Excellent influencing communication skills – written and verbal.
• Passion for Excellence in Customer Service with attention to detail.
• Problem Solving, with a process improvement approach.
• Ability to multi-task and act with a sense of urgency.
• Background in Business Travel, leisure or airline reservation required.
• Ability to assist and coach customers on the online booking tool
All applicants will be subjected to pass pre-hire assessments to measure computer/technical skills & travel industry knowledge
Location
United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $33.00 per hour. The national range provided includes the hourly wage that Egencia expects to pay for the role. Actual hourly rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for Show more details...
via American Express Global Business Travel Jobs
posted_at: 1 month agoschedule_type: Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!
We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
What You’ll Do on a Typical Day
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, please be flexible and prepared to work overnight and weekends.
Location
United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
Ready to explore a career path? Start your journey...
As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!
We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
What You’ll Do on a Typical Day
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, please be flexible and prepared to work overnight and weekends.
Location
United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
via Talent.com
posted_at: 4 days agoschedule_type: Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry.
Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued...
Ready to explore a career path? Start your journey.
WHAT YOU WILL DO :
Function as the primary client liaison and lead for assigned programs. Negotiate critical program components
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry.
Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued...
Ready to explore a career path? Start your journey.
WHAT YOU WILL DO :
Function as the primary client liaison and lead for assigned programs. Negotiate critical program components based on knowledge of client requirements from initial request through contract completion and turnover;
this includes recommending supplier and destinations options and solutions. Proactively negotiate price and contract, and build reasonable preliminary budgets.
Connect with Procurement Team and suppliers on a timely basis, information relative to travel program operations. Follow standard operating procedures for all sourcing activity.
Negotiate and contract between 100 - 200 programs worldwide on an annual basis, however, the scope of this position is dependent upon assigned account / programs and may vary from client-to-client.
Perform other duties as required. Reports to Team Leader. Working relationship with clients and third-party suppliers.
Process Management :
• Review meeting request and conducts meeting qualification call with client.
• Develop and implement program and profit / negotiation strategy to achieve the best price and / or improvement consideration with suppliers, supporting the specific needs of the client.
• Apply knowledge of domestic and international destinations to recommend appropriate sites. Maintain knowledge of new destination options, value-priced destination options and promotional offerings.
• Gather all the information vital to accurately source and place an event on behalf of a client, including standard availability grids from designated technology tool.
• Initiate RFP process to secure appropriate room blocks, logistical event needs, and pricing from hotels and other suppliers.
• Qualify proposals to resolve if appropriate and competitive.
• Negotiate and confirm critical program components with supplier(s) and team, applying basic terms and conditions, and / or modifying pre-existing master policies to meet individual client requirements.
• Meet client deadline providing availability grid based on client standards, and review with client and team.
• Track supplier option dates and follows-up with team members and suppliers of program status.
• Review all supplier contracts prior to finalization, ensure both program specific and generic terms and conditions are accurate and legally protective of both American Express M&E and the client, including attrition dates, cancellation policies, etc.
Use appropriate authorization and addendum form to ensure consistency and accuracy.
• Conduct final negotiations with selected suppliers for the best possible pricing and concessions to meet savings and spend expectations.
• Provide supplier with all appropriate documentation at sale notification including itinerary, supplier contracts, etc.
• Build meeting records in the designated meeting management system and complete all internal documentation for the program prior to turnover.
• May participate in program re-negotiations or cancellation negotiations, as required.
• Achieve appropriate benchmarking metrics as per client or company requirement
Financial Management :
• Advise Meeting Management Team and customer of initial deposit requirement and secure payment.
• Responsible for accurate program forecasting and updating business management systems with accurate financial and estimated budget and cost savings information as needed.
• Maintain tracking information of all tentative, sold, and canceled programs in business program management system.
• Maintain accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures.
Relationship Management :
• Work closely with client to ensure program objectives are addressed, maintain open line of communication with client to ensure understanding of expectations and client satisfaction.
• Maintain open and ongoing communication with team regarding supplier utilization, key negotiations, performance and outstanding programming ideas.
• Partner with third party suppliers to understand and negotiate their services as needed.
• May be requested to run VIP negotiations.
Other :
• Work on special projects as assigned by the Operations Manager.
• Keep abreast of industry standards and trends related to responsibilities.
• Develop and maintain key client and supplier relationships
• Develop and maintain knowledge of technology and / or software solutions
• Prioritize multiple projects / demands effectively
• May require travel to destinations worldwide, in support of client site inspections.
WHAT WE ARE LOOKING FOR :
• Minimum of 5 years experience in project, event or meeting management, at least 2 of which are in procurement required
• 4-year degree preferred
• CMP designation preferred
• Experience in hotel buying required
• Proven negotiation skills
• Knowledge of international and domestic hotels and destinations required
• Knowledge of travel supplier operations, overall capabilities / range of services
• Program management system experience preferred, especially with an online sourcing tool
• Understanding of and ability to effect win / win solutions
• Operations experience in hospitality industry or equivalent a plus
• Prior successful experience in developing and maintaining key client and supplier relationships
• Prior experience in effectively prioritizing multiple projects / demands
• Solid understanding of program / event management and budget maintenance
• Proven skills for technology and / or software solutions and analytical skills required.
• Ability to travel by airplane, boat, rail and / or car.
• Exhibit great written and oral communication skills
• Ability to quickly change directions and adjust to client needs
• Located on the East Coast is highly preferred.
Computer Skills
• MS EXCEL - INTERMEDIATE Required
• MS OUTLOOK ADVANCED Required
• MS POWERPOINT - INTERMEDIATE Required
• MS WORD - INTERMEDIATE Required
• WINDOWS - INTERMEDIATE - Required
• CVENT - Required
Location
United States - Virtual Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role.
Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https : / / explorer.amexglobalbusinesstravel.com / rs / 346-POJ-129 / images / GBT 2023BenefitsAtAGlance Without Rates Final.pdf)
The #TeamGBT Experience
Work and life : Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process.
For more details, please consult GBT Recruitment Privacy Statement (https : / / www.amexglobalbusinesstravel.com / gbt-recruitment-privacy-statement / ) .
What if I dont meet every requirement? If youre passionate about our mission and believe youd be a phenomenal addition to our team, dont worry about checking every box;
please apply anyway. You may be exactly the person were looking for!
Click Here to Learn More (https : / / www.amexglobalbusinesstravel.com / careers / )
Last updated : 2024-03-19 Show more details...
Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued...
Ready to explore a career path? Start your journey.
WHAT YOU WILL DO :
Function as the primary client liaison and lead for assigned programs. Negotiate critical program components based on knowledge of client requirements from initial request through contract completion and turnover;
this includes recommending supplier and destinations options and solutions. Proactively negotiate price and contract, and build reasonable preliminary budgets.
Connect with Procurement Team and suppliers on a timely basis, information relative to travel program operations. Follow standard operating procedures for all sourcing activity.
Negotiate and contract between 100 - 200 programs worldwide on an annual basis, however, the scope of this position is dependent upon assigned account / programs and may vary from client-to-client.
Perform other duties as required. Reports to Team Leader. Working relationship with clients and third-party suppliers.
Process Management :
• Review meeting request and conducts meeting qualification call with client.
• Develop and implement program and profit / negotiation strategy to achieve the best price and / or improvement consideration with suppliers, supporting the specific needs of the client.
• Apply knowledge of domestic and international destinations to recommend appropriate sites. Maintain knowledge of new destination options, value-priced destination options and promotional offerings.
• Gather all the information vital to accurately source and place an event on behalf of a client, including standard availability grids from designated technology tool.
• Initiate RFP process to secure appropriate room blocks, logistical event needs, and pricing from hotels and other suppliers.
• Qualify proposals to resolve if appropriate and competitive.
• Negotiate and confirm critical program components with supplier(s) and team, applying basic terms and conditions, and / or modifying pre-existing master policies to meet individual client requirements.
• Meet client deadline providing availability grid based on client standards, and review with client and team.
• Track supplier option dates and follows-up with team members and suppliers of program status.
• Review all supplier contracts prior to finalization, ensure both program specific and generic terms and conditions are accurate and legally protective of both American Express M&E and the client, including attrition dates, cancellation policies, etc.
Use appropriate authorization and addendum form to ensure consistency and accuracy.
• Conduct final negotiations with selected suppliers for the best possible pricing and concessions to meet savings and spend expectations.
• Provide supplier with all appropriate documentation at sale notification including itinerary, supplier contracts, etc.
• Build meeting records in the designated meeting management system and complete all internal documentation for the program prior to turnover.
• May participate in program re-negotiations or cancellation negotiations, as required.
• Achieve appropriate benchmarking metrics as per client or company requirement
Financial Management :
• Advise Meeting Management Team and customer of initial deposit requirement and secure payment.
• Responsible for accurate program forecasting and updating business management systems with accurate financial and estimated budget and cost savings information as needed.
• Maintain tracking information of all tentative, sold, and canceled programs in business program management system.
• Maintain accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures.
Relationship Management :
• Work closely with client to ensure program objectives are addressed, maintain open line of communication with client to ensure understanding of expectations and client satisfaction.
• Maintain open and ongoing communication with team regarding supplier utilization, key negotiations, performance and outstanding programming ideas.
• Partner with third party suppliers to understand and negotiate their services as needed.
• May be requested to run VIP negotiations.
Other :
• Work on special projects as assigned by the Operations Manager.
• Keep abreast of industry standards and trends related to responsibilities.
• Develop and maintain key client and supplier relationships
• Develop and maintain knowledge of technology and / or software solutions
• Prioritize multiple projects / demands effectively
• May require travel to destinations worldwide, in support of client site inspections.
WHAT WE ARE LOOKING FOR :
• Minimum of 5 years experience in project, event or meeting management, at least 2 of which are in procurement required
• 4-year degree preferred
• CMP designation preferred
• Experience in hotel buying required
• Proven negotiation skills
• Knowledge of international and domestic hotels and destinations required
• Knowledge of travel supplier operations, overall capabilities / range of services
• Program management system experience preferred, especially with an online sourcing tool
• Understanding of and ability to effect win / win solutions
• Operations experience in hospitality industry or equivalent a plus
• Prior successful experience in developing and maintaining key client and supplier relationships
• Prior experience in effectively prioritizing multiple projects / demands
• Solid understanding of program / event management and budget maintenance
• Proven skills for technology and / or software solutions and analytical skills required.
• Ability to travel by airplane, boat, rail and / or car.
• Exhibit great written and oral communication skills
• Ability to quickly change directions and adjust to client needs
• Located on the East Coast is highly preferred.
Computer Skills
• MS EXCEL - INTERMEDIATE Required
• MS OUTLOOK ADVANCED Required
• MS POWERPOINT - INTERMEDIATE Required
• MS WORD - INTERMEDIATE Required
• WINDOWS - INTERMEDIATE - Required
• CVENT - Required
Location
United States - Virtual Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role.
Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https : / / explorer.amexglobalbusinesstravel.com / rs / 346-POJ-129 / images / GBT 2023BenefitsAtAGlance Without Rates Final.pdf)
The #TeamGBT Experience
Work and life : Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process.
For more details, please consult GBT Recruitment Privacy Statement (https : / / www.amexglobalbusinesstravel.com / gbt-recruitment-privacy-statement / ) .
What if I dont meet every requirement? If youre passionate about our mission and believe youd be a phenomenal addition to our team, dont worry about checking every box;
please apply anyway. You may be exactly the person were looking for!
Click Here to Learn More (https : / / www.amexglobalbusinesstravel.com / careers / )
Last updated : 2024-03-19 Show more details...
via DE Jobs
posted_at: 2 days agoschedule_type: Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
Summary:
Support Client Management and customer contacts with technology & product questions specific to PTA product
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey...
Summary:
Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations and resolution of issues related to technology. Facilitating travel program technology support, providing assistance with the on-line booking tool including maintenance, implementations or escalations, Interact with AmexGBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects.
What You'll Do:
• Responsible for providing 2nd level product support. These cases could be relating to product breakdown/defect or customer changes/maintenance to meet their travel program.
• Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support to AEGBT’s OBT product.
• Provide Issue triage, escalation and resolution to include:Troubleshoot issues thoroughly by understanding the impact of solution before providing the resolution. Provide complete case research conducted prior to escalating the case to 3rd Level, Internal Partner Team or Vendor/technology partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients.
• Ensure SLA agreements are adhered to for problem resolution.
• Provide communications to clients/fields on outages or enhancement.
• Provide subject matter expertise on travel industry practices and underlying industry technologies.
• Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility.
• Provide status reports as directed on progress and accomplishments to management.
• Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product.
• Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs etc., update as needed.
What We're Looking For:
• At least five years’ experience in the travel industry with extensive experience of business/corporate travel operational reservation workflow procedures.
• Minimum 3 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus)
• Must be open for 24/7 environment and be open to work in shifts when required.
• Ability to work with Global teams.
• Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint
• A proven background in client servicing.
• Excellent business writing skills, to ensure documentation is written in a clear and concise manner.
• Strong prioritization and time management skills.
• Motivated and flexible to accommodate both internal and external clients.
• Strong decision-making capability.
• Understanding of web technologies.
• Good understanding of desktop scripting, profile, mid-office and online booking tools such as Neo, Deem Concur, and GetThere.
• Conversant in Web-based technology with technical and non-technical audience.
• Experience in product testing and quality assurance.
#GBTJobs
Location
United States - Virtual Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
Ready to explore a career path? Start your journey...
Summary:
Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations and resolution of issues related to technology. Facilitating travel program technology support, providing assistance with the on-line booking tool including maintenance, implementations or escalations, Interact with AmexGBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects.
What You'll Do:
• Responsible for providing 2nd level product support. These cases could be relating to product breakdown/defect or customer changes/maintenance to meet their travel program.
• Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support to AEGBT’s OBT product.
• Provide Issue triage, escalation and resolution to include:Troubleshoot issues thoroughly by understanding the impact of solution before providing the resolution. Provide complete case research conducted prior to escalating the case to 3rd Level, Internal Partner Team or Vendor/technology partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients.
• Ensure SLA agreements are adhered to for problem resolution.
• Provide communications to clients/fields on outages or enhancement.
• Provide subject matter expertise on travel industry practices and underlying industry technologies.
• Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility.
• Provide status reports as directed on progress and accomplishments to management.
• Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product.
• Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs etc., update as needed.
What We're Looking For:
• At least five years’ experience in the travel industry with extensive experience of business/corporate travel operational reservation workflow procedures.
• Minimum 3 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus)
• Must be open for 24/7 environment and be open to work in shifts when required.
• Ability to work with Global teams.
• Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint
• A proven background in client servicing.
• Excellent business writing skills, to ensure documentation is written in a clear and concise manner.
• Strong prioritization and time management skills.
• Motivated and flexible to accommodate both internal and external clients.
• Strong decision-making capability.
• Understanding of web technologies.
• Good understanding of desktop scripting, profile, mid-office and online booking tools such as Neo, Deem Concur, and GetThere.
• Conversant in Web-based technology with technical and non-technical audience.
• Experience in product testing and quality assurance.
#GBTJobs
Location
United States - Virtual Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers Show more details...
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