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American Express
American payment card company
Amextravel.com is the official travel website for American Express cardholders, offering a wide range of travel services and discounts to its members. Users can search for flights, hotels, rental cars, and vacation packages, as well as book cruises and tours. The website provides personalized recommendations and exclusive deals for cardholders, along with access to 24/7 customer service and travel assistance. With a user-friendly interface and a focus on luxury and convenience, Amextravel.com aims to provide a seamless and stress-free travel experience for its members.
In 2019, Fortune ranked it the 9th best company to work for.
One of the largest companies in the United States, it has an employee base of 58,300.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#41,264 Site Rank
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Site age23 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Stock priceAXP,AXP,AXP,(NYSE),175.91 USD,175.91 USD,175.91 USD,,+1.92 (1.1%)
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Traded asNYSE,:,AXP,DJIA,component,S&P 100,component,S&P 500,component
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FoundedMarch 18, 1850, in,Buffalo, New York,, U.S.
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Headquarters200 Vesey Street,Manhattan,,,New York City,,,NY,10285,United States
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Key peopleStephen J. Squeri,(Chairman &,CEO,),Jeffrey C. Campbell,(Executive VP &,CFO,)
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OwnerBerkshire Hathaway,(18%)
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Number of employees77,300 (December 2022)
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Area servedWorldwide
Traffic rank
#41,264
#41,264
Site age
23 yrs
23 yrs
Location
United States
United States
Popular Questions for American Express
Newest job postings for American Express
via CareerBuilder
posted_at: 2 days agoschedule_type: Full-time
• *Overview of Role:**
The Ovation Specialize Travel Consultant role at GBT is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Ovation Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high... touch service environment, where you will have true
• *Overview of Role:**
The Ovation Specialize Travel Consultant role at GBT is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Ovation Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high... touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role will form part of a highly skilled team of Corporate Ovation Specialize Travel Consultants located virtually from home. The role will report to an operations supervisor and support from an operations manager.
•*Key Responsibilities:**
• Hours of Operation and shifts available: 12pm-9pm ET Monday-Friday
• Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other Ovation work, including other Ovation customers when directed to do so by Ovation leadership.
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre.
• Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed
• Express enthusiasm and energy within the organization and always act according to company ethics, values and compliance guidelines.
•*Additional Accountabilities**
+ Investigates/action Ovation Specialize Travel Consultants reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI, Going the Extra Mile "GEM")
•*Key Qualifications and Attributes:**
+ Detailed understanding of fares and ticketing rules, for car, air, hotel travel
+ Knowledge and experience of:
• Air, rail, hotel, car booking
• Calculating and Processing exchanges
• High proficiency in Sabre GDS
• Experience working in a high touch service environment where performance is measured
• Experience working in a team
• Background in Business Travel
• Passion for Excellence in Client Service
• Excellent Professional Communication - both written and verbal
• Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
• Ability to research and resolve customer service and traveler issues independently and /or with supplier
• Problem Solving, with a process improvement mindset
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
• Ability to positively influence team and peers
• Learning agility and ability to act on constructive feedback
• Possess a strong understanding of travel trends and industry best practices
•*Location**
United States - Arkansas - Virtual Location
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement (
American Express Global Business Travel (GBT) is the world's leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
Click Here to Learn More Show more details...
The Ovation Specialize Travel Consultant role at GBT is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Ovation Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high... touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role will form part of a highly skilled team of Corporate Ovation Specialize Travel Consultants located virtually from home. The role will report to an operations supervisor and support from an operations manager.
•*Key Responsibilities:**
• Hours of Operation and shifts available: 12pm-9pm ET Monday-Friday
• Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other Ovation work, including other Ovation customers when directed to do so by Ovation leadership.
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre.
• Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed
• Express enthusiasm and energy within the organization and always act according to company ethics, values and compliance guidelines.
•*Additional Accountabilities**
+ Investigates/action Ovation Specialize Travel Consultants reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI, Going the Extra Mile "GEM")
•*Key Qualifications and Attributes:**
+ Detailed understanding of fares and ticketing rules, for car, air, hotel travel
+ Knowledge and experience of:
• Air, rail, hotel, car booking
• Calculating and Processing exchanges
• High proficiency in Sabre GDS
• Experience working in a high touch service environment where performance is measured
• Experience working in a team
• Background in Business Travel
• Passion for Excellence in Client Service
• Excellent Professional Communication - both written and verbal
• Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
• Ability to research and resolve customer service and traveler issues independently and /or with supplier
• Problem Solving, with a process improvement mindset
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
• Ability to positively influence team and peers
• Learning agility and ability to act on constructive feedback
• Possess a strong understanding of travel trends and industry best practices
•*Location**
United States - Arkansas - Virtual Location
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement (
American Express Global Business Travel (GBT) is the world's leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
Click Here to Learn More Show more details...
via Salary.com
schedule_type: Full-time
(Starting in March / April 2022)
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each... other every step of the way. Join #TeamAmex
(Starting in March / April 2022)
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each... other every step of the way. Join #TeamAmex and let’s lead the way together.
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:
• Delighting our Premium Card Members with unforgettable travel experiences
• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
• Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Qualifications
• Shown ability to provide premium customer service, ideally in a call center environment
• Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
• Basic geography knowledge with ability to locate continents and travel destinations worldwide
• Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
• Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
• Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
• Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
• Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Work at Home Requirements:
• Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
• Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
Additional Requirements:
• A secure home office, located at your confirmed address of residence, free from background noise or other distractions
• Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
Job Type: Full-time
Schedule:
• Monday to Friday
Work Location: Multiple Locations Show more details...
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each... other every step of the way. Join #TeamAmex and let’s lead the way together.
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:
• Delighting our Premium Card Members with unforgettable travel experiences
• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
• Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Qualifications
• Shown ability to provide premium customer service, ideally in a call center environment
• Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
• Basic geography knowledge with ability to locate continents and travel destinations worldwide
• Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
• Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
• Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
• Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
• Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Work at Home Requirements:
• Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
• Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
Additional Requirements:
• A secure home office, located at your confirmed address of residence, free from background noise or other distractions
• Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
Job Type: Full-time
Schedule:
• Monday to Friday
Work Location: Multiple Locations Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
The Travel Counselor role is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counselors provide exceptional traveler care, first call resolution and the highest quality of customer service to Ovation Travel and Lawyers Travel corporate clients.
Who we are...
American Express Global Business Travel (GBT) is the world’s leading business partner for managed
The Travel Counselor role is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counselors provide exceptional traveler care, first call resolution and the highest quality of customer service to Ovation Travel and Lawyers Travel corporate clients.
Who we are...
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
What you’ll do:
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., Hotel and Car)
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols for booking afterhours.
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Drive key partnerships and sale of preferred air and hotel partners while delivering exceptional customer service
• Quickly respond to and act on special customer requests and maintain excellent client relations
Successful candidate will have:
• Highly proficient in Sabre with a minimum of 2 years’ experience
• Flexible schedule and ability to work weekends on occasion
• Detailed understanding of fares and ticketing rules, for car, air, hotel travel
• Knowledge and experience booking for domestic and international travel
• Consultative, proactive, anticipate the callers needs
• Detail oriented, ability to review all facets of the request and respond fully and completely
• Passion for excellence in client service and professional communication
What we offer:
Competitive pay, excellent benefits including medical, dental, vision, life insurance, 15 days of PTO, 10 sick days, 8 holidays, 401K with a company match, and more!
Please be aware that you must be in current role for 1 Year and have a career-pathing conversation with your leader when considering applying for new positions internally.
Location
United States - Ovation - Virtual
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
Who we are...
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
What you’ll do:
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., Hotel and Car)
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols for booking afterhours.
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Drive key partnerships and sale of preferred air and hotel partners while delivering exceptional customer service
• Quickly respond to and act on special customer requests and maintain excellent client relations
Successful candidate will have:
• Highly proficient in Sabre with a minimum of 2 years’ experience
• Flexible schedule and ability to work weekends on occasion
• Detailed understanding of fares and ticketing rules, for car, air, hotel travel
• Knowledge and experience booking for domestic and international travel
• Consultative, proactive, anticipate the callers needs
• Detail oriented, ability to review all facets of the request and respond fully and completely
• Passion for excellence in client service and professional communication
What we offer:
Competitive pay, excellent benefits including medical, dental, vision, life insurance, 15 days of PTO, 10 sick days, 8 holidays, 401K with a company match, and more!
Please be aware that you must be in current role for 1 Year and have a career-pathing conversation with your leader when considering applying for new positions internally.
Location
United States - Ovation - Virtual
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
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