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Most recent job postings at American Express
via CareerBuilder
posted_at: 2 days agoschedule_type: Full-time
• *Overview of Role:**
The Ovation Specialize Travel Consultant role at GBT is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Ovation Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high... touch service environment, where you will have true
• *Overview of Role:**
The Ovation Specialize Travel Consultant role at GBT is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Ovation Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high... touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role will form part of a highly skilled team of Corporate Ovation Specialize Travel Consultants located virtually from home. The role will report to an operations supervisor and support from an operations manager.
•*Key Responsibilities:**
• Hours of Operation and shifts available: 12pm-9pm ET Monday-Friday
• Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other Ovation work, including other Ovation customers when directed to do so by Ovation leadership.
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre.
• Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed
• Express enthusiasm and energy within the organization and always act according to company ethics, values and compliance guidelines.
•*Additional Accountabilities**
+ Investigates/action Ovation Specialize Travel Consultants reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI, Going the Extra Mile "GEM")
•*Key Qualifications and Attributes:**
+ Detailed understanding of fares and ticketing rules, for car, air, hotel travel
+ Knowledge and experience of:
• Air, rail, hotel, car booking
• Calculating and Processing exchanges
• High proficiency in Sabre GDS
• Experience working in a high touch service environment where performance is measured
• Experience working in a team
• Background in Business Travel
• Passion for Excellence in Client Service
• Excellent Professional Communication - both written and verbal
• Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
• Ability to research and resolve customer service and traveler issues independently and /or with supplier
• Problem Solving, with a process improvement mindset
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
• Ability to positively influence team and peers
• Learning agility and ability to act on constructive feedback
• Possess a strong understanding of travel trends and industry best practices
•*Location**
United States - Arkansas - Virtual Location
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement (
American Express Global Business Travel (GBT) is the world's leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
Click Here to Learn More Show more details...
The Ovation Specialize Travel Consultant role at GBT is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Ovation Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high... touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role will form part of a highly skilled team of Corporate Ovation Specialize Travel Consultants located virtually from home. The role will report to an operations supervisor and support from an operations manager.
•*Key Responsibilities:**
• Hours of Operation and shifts available: 12pm-9pm ET Monday-Friday
• Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other Ovation work, including other Ovation customers when directed to do so by Ovation leadership.
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre.
• Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed
• Express enthusiasm and energy within the organization and always act according to company ethics, values and compliance guidelines.
•*Additional Accountabilities**
+ Investigates/action Ovation Specialize Travel Consultants reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI, Going the Extra Mile "GEM")
•*Key Qualifications and Attributes:**
+ Detailed understanding of fares and ticketing rules, for car, air, hotel travel
+ Knowledge and experience of:
• Air, rail, hotel, car booking
• Calculating and Processing exchanges
• High proficiency in Sabre GDS
• Experience working in a high touch service environment where performance is measured
• Experience working in a team
• Background in Business Travel
• Passion for Excellence in Client Service
• Excellent Professional Communication - both written and verbal
• Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
• Ability to research and resolve customer service and traveler issues independently and /or with supplier
• Problem Solving, with a process improvement mindset
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
• Ability to positively influence team and peers
• Learning agility and ability to act on constructive feedback
• Possess a strong understanding of travel trends and industry best practices
•*Location**
United States - Arkansas - Virtual Location
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement (
American Express Global Business Travel (GBT) is the world's leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
Click Here to Learn More Show more details...
via Salary.com
schedule_type: Full-time
(Starting in March / April 2022)
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each... other every step of the way. Join #TeamAmex
(Starting in March / April 2022)
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each... other every step of the way. Join #TeamAmex and let’s lead the way together.
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:
• Delighting our Premium Card Members with unforgettable travel experiences
• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
• Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Qualifications
• Shown ability to provide premium customer service, ideally in a call center environment
• Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
• Basic geography knowledge with ability to locate continents and travel destinations worldwide
• Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
• Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
• Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
• Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
• Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Work at Home Requirements:
• Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
• Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
Additional Requirements:
• A secure home office, located at your confirmed address of residence, free from background noise or other distractions
• Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
Job Type: Full-time
Schedule:
• Monday to Friday
Work Location: Multiple Locations Show more details...
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each... other every step of the way. Join #TeamAmex and let’s lead the way together.
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:
• Delighting our Premium Card Members with unforgettable travel experiences
• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
• Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Qualifications
• Shown ability to provide premium customer service, ideally in a call center environment
• Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
• Basic geography knowledge with ability to locate continents and travel destinations worldwide
• Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
• Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
• Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
• Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
• Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Work at Home Requirements:
• Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
• Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
Additional Requirements:
• A secure home office, located at your confirmed address of residence, free from background noise or other distractions
• Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
Job Type: Full-time
Schedule:
• Monday to Friday
Work Location: Multiple Locations Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
The Travel Counselor role is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counselors provide exceptional traveler care, first call resolution and the highest quality of customer service to Ovation Travel and Lawyers Travel corporate clients.
Who we are...
American Express Global Business Travel (GBT) is the world’s leading business partner for managed
The Travel Counselor role is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counselors provide exceptional traveler care, first call resolution and the highest quality of customer service to Ovation Travel and Lawyers Travel corporate clients.
Who we are...
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
What you’ll do:
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., Hotel and Car)
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols for booking afterhours.
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Drive key partnerships and sale of preferred air and hotel partners while delivering exceptional customer service
• Quickly respond to and act on special customer requests and maintain excellent client relations
Successful candidate will have:
• Highly proficient in Sabre with a minimum of 2 years’ experience
• Flexible schedule and ability to work weekends on occasion
• Detailed understanding of fares and ticketing rules, for car, air, hotel travel
• Knowledge and experience booking for domestic and international travel
• Consultative, proactive, anticipate the callers needs
• Detail oriented, ability to review all facets of the request and respond fully and completely
• Passion for excellence in client service and professional communication
What we offer:
Competitive pay, excellent benefits including medical, dental, vision, life insurance, 15 days of PTO, 10 sick days, 8 holidays, 401K with a company match, and more!
Please be aware that you must be in current role for 1 Year and have a career-pathing conversation with your leader when considering applying for new positions internally.
Location
United States - Ovation - Virtual
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
Who we are...
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
What you’ll do:
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., Hotel and Car)
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols for booking afterhours.
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Drive key partnerships and sale of preferred air and hotel partners while delivering exceptional customer service
• Quickly respond to and act on special customer requests and maintain excellent client relations
Successful candidate will have:
• Highly proficient in Sabre with a minimum of 2 years’ experience
• Flexible schedule and ability to work weekends on occasion
• Detailed understanding of fares and ticketing rules, for car, air, hotel travel
• Knowledge and experience booking for domestic and international travel
• Consultative, proactive, anticipate the callers needs
• Detail oriented, ability to review all facets of the request and respond fully and completely
• Passion for excellence in client service and professional communication
What we offer:
Competitive pay, excellent benefits including medical, dental, vision, life insurance, 15 days of PTO, 10 sick days, 8 holidays, 401K with a company match, and more!
Please be aware that you must be in current role for 1 Year and have a career-pathing conversation with your leader when considering applying for new positions internally.
Location
United States - Ovation - Virtual
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
via Tarta.ai
schedule_type: Full-timesalary: 20 an hour
AMERICAN EXPRESS is now hiring Travel Consultant in Atlanta, GA 30361. View job listing details and apply now. You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities... and each other. Here, you’ll learn and grow as
AMERICAN EXPRESS is now hiring Travel Consultant in Atlanta, GA 30361. View job listing details and apply now. You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities... and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way. Join #TeamAmex and let’s lead the way together.
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant.
Here’s just some of what you could be doing each day:
Deliver world-class customer service via in-bound call servicing
Delighting our Premium Card Members with unforgettable travel experiences
Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
Communicate new and existing product offerings and value propositions relevant to the Card Member
Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Preferred Skills:
Shown ability to provide premium customer service, ideally in a call center environment
Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
Basic geography knowledge with ability to locate continents and travel destinations worldwide
Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Work at Home Requirements:
Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
Additional Requirements:
A secure home office, located at your confirmed address of residence, free from background noise or other distractions
Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
#RAD_TLSVirtual
Salary Range: $20.00 to $26.25 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters Show more details...
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities... and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way. Join #TeamAmex and let’s lead the way together.
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant.
Here’s just some of what you could be doing each day:
Deliver world-class customer service via in-bound call servicing
Delighting our Premium Card Members with unforgettable travel experiences
Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
Communicate new and existing product offerings and value propositions relevant to the Card Member
Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Preferred Skills:
Shown ability to provide premium customer service, ideally in a call center environment
Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
Basic geography knowledge with ability to locate continents and travel destinations worldwide
Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Work at Home Requirements:
Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
Additional Requirements:
A secure home office, located at your confirmed address of residence, free from background noise or other distractions
Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
#RAD_TLSVirtual
Salary Range: $20.00 to $26.25 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
American Express Business Travel is the world leader in business travel management. American Express Business Travel designs and implements superior travel management programs for clients - large corporations, small and medium-sized companies, and government institutions - based upon its recognized consulting expertise, strong purchasing power, technological strength, and consistent delivery of... high-quality service.
Global Business Consulting
American Express Business Travel is the world leader in business travel management. American Express Business Travel designs and implements superior travel management programs for clients - large corporations, small and medium-sized companies, and government institutions - based upon its recognized consulting expertise, strong purchasing power, technological strength, and consistent delivery of... high-quality service.
Global Business Consulting (GBC) is the consulting arm of American Express Global Business Travel. GBC brings the talent, tools and management consulting acumen needed to manage our client’s T&E spend and maximize their return on investment. GBC focuses on business and operational strategy, strategic sourcing and program optimization to help our clients manage their travel spend. Our specialized expertise includes: Policy, Change Management & Compliance, Travel Program Management, Business Intelligence, Travel Category Management and Cost Management.
The Global Business Consulting team consists of Consultants from a wide variety of backgrounds - from the hotel industry, travel, management consulting, IT consulting and general management. Since its establishment in 2007, the practice has grown rapidly due to the maturity of the market and investments in the business.
The Senior Consultant – Air is expected to exhibit skills in the following areas:
Engagement Execution:
• Effectively execute multi-workstream engagements, prioritize client requests and work objectives leveraging appropriate project management methodologies and tools such as project plans and issue logs. Experience in applying change management techniques to drive sustainable engagement impact and ROI. Creates deliverables within established engagement scope, quality standards and time frames
• Experience leading air projects with global complex customers (i.e., 40+ points of sale, $150M in global air spend, etc.)
Problem Solving & Analysis:
• Develops hypotheses and identifies data to evaluate based on client needs. Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement. Strong innovative mindset.
• Deep understanding of both TMC travel data, airline pricing/inventory management, corporate fare filing, and multiple data sources (ATPCO, Diio Mi schedule data, etc.)
• Familiarity with data visualization tools and reporting (i.e., Tableau)
• Ability to create bespoke models and scenarios using available datasets
Communication:
• Exceptional interpersonal skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner. Distills complex subject matter into key messages for team members and clients
• Leads global airline relationships – representing both customer & consultancy interests
Relationship Management:
• Understands client organization and dynamics. Builds strong working relationships with all key stakeholders. Leverages American Express Global Business Travel and available industry tools and solutions to develop best-in-class deliverables and best practices
• Experience successfully navigating global, matrixed client organizations (i.e., 40+ points of sale, $150M in global air spend, multiple stakeholders, etc.)
Team Guidance and Support:
• Demonstrates strong work ethic with peers and juniors. Coaches team on subject matter and industry knowledge. Contributes to knowledge creation and dissemination related to the Airline industry. Supports delivery of internal/external projects that develop the business
• Experience managing analysts (onshore & offshore) to create & deliver positive client outcomes
• Experience & understanding of the airline industry
• Experience representing a firm or client’s interest within the marketplace (i.e., suppler/industry conferences)
• Commercial mindset; ability to led business development efforts in addition to project delivery
Additional Requirements:
• Ability to accommodate client travel up to 30%
• Bachelor's degree required, MBA strongly preferred, PMI certification a plus
• Relevant travel experience, such as procurement, strategic sourcing, etc.
• Knowledge of strategy, financial/business operations, cost management preferred
• Strong analytical skills; ability to evaluate alternatives and recommend client solutions
• Strong communication skills that should include internal and external presentation development and delivery
• Strong client service orientation
• Ability to interact effectively with people at all levels within a team or client organization
Location
United States - Virtual Location
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
Global Business Consulting (GBC) is the consulting arm of American Express Global Business Travel. GBC brings the talent, tools and management consulting acumen needed to manage our client’s T&E spend and maximize their return on investment. GBC focuses on business and operational strategy, strategic sourcing and program optimization to help our clients manage their travel spend. Our specialized expertise includes: Policy, Change Management & Compliance, Travel Program Management, Business Intelligence, Travel Category Management and Cost Management.
The Global Business Consulting team consists of Consultants from a wide variety of backgrounds - from the hotel industry, travel, management consulting, IT consulting and general management. Since its establishment in 2007, the practice has grown rapidly due to the maturity of the market and investments in the business.
The Senior Consultant – Air is expected to exhibit skills in the following areas:
Engagement Execution:
• Effectively execute multi-workstream engagements, prioritize client requests and work objectives leveraging appropriate project management methodologies and tools such as project plans and issue logs. Experience in applying change management techniques to drive sustainable engagement impact and ROI. Creates deliverables within established engagement scope, quality standards and time frames
• Experience leading air projects with global complex customers (i.e., 40+ points of sale, $150M in global air spend, etc.)
Problem Solving & Analysis:
• Develops hypotheses and identifies data to evaluate based on client needs. Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement. Strong innovative mindset.
• Deep understanding of both TMC travel data, airline pricing/inventory management, corporate fare filing, and multiple data sources (ATPCO, Diio Mi schedule data, etc.)
• Familiarity with data visualization tools and reporting (i.e., Tableau)
• Ability to create bespoke models and scenarios using available datasets
Communication:
• Exceptional interpersonal skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner. Distills complex subject matter into key messages for team members and clients
• Leads global airline relationships – representing both customer & consultancy interests
Relationship Management:
• Understands client organization and dynamics. Builds strong working relationships with all key stakeholders. Leverages American Express Global Business Travel and available industry tools and solutions to develop best-in-class deliverables and best practices
• Experience successfully navigating global, matrixed client organizations (i.e., 40+ points of sale, $150M in global air spend, multiple stakeholders, etc.)
Team Guidance and Support:
• Demonstrates strong work ethic with peers and juniors. Coaches team on subject matter and industry knowledge. Contributes to knowledge creation and dissemination related to the Airline industry. Supports delivery of internal/external projects that develop the business
• Experience managing analysts (onshore & offshore) to create & deliver positive client outcomes
• Experience & understanding of the airline industry
• Experience representing a firm or client’s interest within the marketplace (i.e., suppler/industry conferences)
• Commercial mindset; ability to led business development efforts in addition to project delivery
Additional Requirements:
• Ability to accommodate client travel up to 30%
• Bachelor's degree required, MBA strongly preferred, PMI certification a plus
• Relevant travel experience, such as procurement, strategic sourcing, etc.
• Knowledge of strategy, financial/business operations, cost management preferred
• Strong analytical skills; ability to evaluate alternatives and recommend client solutions
• Strong communication skills that should include internal and external presentation development and delivery
• Strong client service orientation
• Ability to interact effectively with people at all levels within a team or client organization
Location
United States - Virtual Location
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
GBC Practice Line Lead for Travel Program Management Outsourcing (NORAM)
American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control and provides travel management consulting expertise to engage and empower employees to make... better buying decisions. As part of the Global Business
GBC Practice Line Lead for Travel Program Management Outsourcing (NORAM)
American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control and provides travel management consulting expertise to engage and empower employees to make... better buying decisions. As part of the Global Business Consulting organization, the Travel Program Management (TPM) practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers.
We are seeking a highly motivated and experienced Consultant Practice Line Lead for TPM to join our team. The successful candidate will lead the travel management practice area and be responsible for managing and growing the outsourced travel management business, ensuring excellent service delivery, and driving customer satisfaction. As an integral part of the GBC organization, the TPM Practice Line Lead is a subject matter expert and responsible for:
Responsibilities:
• Lead and manage the outsourced travel program management practice area, ensuring the development and implementation of successful strategies to drive business growth and profitability.
• Create and maintain master TPM frameworks, best practices, and delivery models for the practice line.
• Build thought leadership and provide sales support, training, customer proof points and case study collateral.
• Develop and maintain relationships with key clients, ensuring their needs are met, and their expectations are exceeded. Proactively identify and recommend business building opportunities to achieve revenue and profitability goals.
• Understand client priorities and available American Express GBT solutions. Analyzes solutions and information assets to generate highly strategic, insightful, creative and customized recommendations for clients, leveraging relevant industry knowledge.
• Manage a team of travel program management consultants and specialists, providing guidance, mentorship, and support to ensure they deliver high-quality services to clients.
• Stay up to date with industry trends, changes in regulations, and emerging technologies to ensure that the business stays ahead of the competition.
• Build and maintain strong and trusted partnerships with key players and decision makers within client organizations and across American Express GBT. Elevate, deepen, and broaden client relationships and maintain these through a thorough understanding of client and business needs.
• Work closely with cross-functional teams, including finance, sales, and marketing, to develop and implement effective sales and marketing strategies to increase revenue and market share.
• Collaborate with other business units to identify opportunities for cross-selling and upselling services to existing clients.
• Provide regular reports on the performance of the outsourced travel management practice area to senior management and make recommendations for improvement where necessary.
• Ensure compliance with industry regulations, company policies, and ethical practices.
Requirements:
• At least 5 years of experience in travel management or related field, with a minimum of 3 years in a management or leadership role.
• Proven track record of managing a successful travel management practice area, including driving revenue growth and customer satisfaction.
• Strong leadership, communication, and team management skills.
• Excellent analytical and problem-solving skills.
• Strong business acumen, including financial management and budgeting.
• Knowledge of travel industry regulations, trends, and emerging technologies.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office Suite and travel management software.
Location
United States - Virtual Location
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control and provides travel management consulting expertise to engage and empower employees to make... better buying decisions. As part of the Global Business Consulting organization, the Travel Program Management (TPM) practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers.
We are seeking a highly motivated and experienced Consultant Practice Line Lead for TPM to join our team. The successful candidate will lead the travel management practice area and be responsible for managing and growing the outsourced travel management business, ensuring excellent service delivery, and driving customer satisfaction. As an integral part of the GBC organization, the TPM Practice Line Lead is a subject matter expert and responsible for:
Responsibilities:
• Lead and manage the outsourced travel program management practice area, ensuring the development and implementation of successful strategies to drive business growth and profitability.
• Create and maintain master TPM frameworks, best practices, and delivery models for the practice line.
• Build thought leadership and provide sales support, training, customer proof points and case study collateral.
• Develop and maintain relationships with key clients, ensuring their needs are met, and their expectations are exceeded. Proactively identify and recommend business building opportunities to achieve revenue and profitability goals.
• Understand client priorities and available American Express GBT solutions. Analyzes solutions and information assets to generate highly strategic, insightful, creative and customized recommendations for clients, leveraging relevant industry knowledge.
• Manage a team of travel program management consultants and specialists, providing guidance, mentorship, and support to ensure they deliver high-quality services to clients.
• Stay up to date with industry trends, changes in regulations, and emerging technologies to ensure that the business stays ahead of the competition.
• Build and maintain strong and trusted partnerships with key players and decision makers within client organizations and across American Express GBT. Elevate, deepen, and broaden client relationships and maintain these through a thorough understanding of client and business needs.
• Work closely with cross-functional teams, including finance, sales, and marketing, to develop and implement effective sales and marketing strategies to increase revenue and market share.
• Collaborate with other business units to identify opportunities for cross-selling and upselling services to existing clients.
• Provide regular reports on the performance of the outsourced travel management practice area to senior management and make recommendations for improvement where necessary.
• Ensure compliance with industry regulations, company policies, and ethical practices.
Requirements:
• At least 5 years of experience in travel management or related field, with a minimum of 3 years in a management or leadership role.
• Proven track record of managing a successful travel management practice area, including driving revenue growth and customer satisfaction.
• Strong leadership, communication, and team management skills.
• Excellent analytical and problem-solving skills.
• Strong business acumen, including financial management and budgeting.
• Knowledge of travel industry regulations, trends, and emerging technologies.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office Suite and travel management software.
Location
United States - Virtual Location
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Meticulous,detail-oriented team member required for an exciting contemporary travel company. This role requires a mature, responsible individual who is an independent thinker and takes the initiative. Bookkeeping or accounting administration experience is required. Experience in TRAMS is an asset. Primary responsibilities include A/R, A/P functions, account reconciliations, invoicing, expense... reporting, and payroll.
Roles & Responsibilities
•
Meticulous,detail-oriented team member required for an exciting contemporary travel company. This role requires a mature, responsible individual who is an independent thinker and takes the initiative. Bookkeeping or accounting administration experience is required. Experience in TRAMS is an asset. Primary responsibilities include A/R, A/P functions, account reconciliations, invoicing, expense... reporting, and payroll.
Roles & Responsibilities
• Monitor all invoices and transactions daily
• Monitor daily client and vendor balance
• Monitor daily bank transactions to ensure everything matches up
• Posting and reconciling commissions received
• Expense recording and allocation
• Reconciling credit card merchant transactions
• Investigate/resolve queries from agents and provide general customer service
• Prepare monthly agent statements for commission earned and outstanding
• Prepare a weekly report of Accounts Receivable/Payable
• Prepare outstanding commission reports and work with suppliers and agents to recover balances.
• Any other internal projects that may be required
Skills:
• Travel Industry experience is an asset.
• Minimum 3 years of general financial accounting experience within the travel industry
• Minimum 1 year of experience in TRAMS
• Familiarity with travel accounting concepts arising out of ARC & BSP
• Familiarity with Sabre GDS preferred
• Strong analytical skills
• Proficiency in MS Office suite
• Independent thinker who takes the initiative and can set their direction
• Strong organizational and time management skills with the ability to function effectively during month-end accounting cycles
• Comfortable in a dynamic, growing, entrepreneurial environment
• Extremely detail-oriented and focused on excellence.
Location
United States - New York - New York Head Quarters
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
Roles & Responsibilities
• Monitor all invoices and transactions daily
• Monitor daily client and vendor balance
• Monitor daily bank transactions to ensure everything matches up
• Posting and reconciling commissions received
• Expense recording and allocation
• Reconciling credit card merchant transactions
• Investigate/resolve queries from agents and provide general customer service
• Prepare monthly agent statements for commission earned and outstanding
• Prepare a weekly report of Accounts Receivable/Payable
• Prepare outstanding commission reports and work with suppliers and agents to recover balances.
• Any other internal projects that may be required
Skills:
• Travel Industry experience is an asset.
• Minimum 3 years of general financial accounting experience within the travel industry
• Minimum 1 year of experience in TRAMS
• Familiarity with travel accounting concepts arising out of ARC & BSP
• Familiarity with Sabre GDS preferred
• Strong analytical skills
• Proficiency in MS Office suite
• Independent thinker who takes the initiative and can set their direction
• Strong organizational and time management skills with the ability to function effectively during month-end accounting cycles
• Comfortable in a dynamic, growing, entrepreneurial environment
• Extremely detail-oriented and focused on excellence.
Location
United States - New York - New York Head Quarters
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-timework_from_home: 1
American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, Online and offline resulting in... increased cost savings, outstanding customer service
American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, Online and offline resulting in... increased cost savings, outstanding customer service and great spent control.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Should you be part of our distinguished team?
We are looking for a highly motivated Virtual Sales Professionals who are passionate about bringing clients innovative business travel products and solutions. If you have previous experience in sales/new business development selling virtually, and seek the opportunity to generate new business within a shared territory, build influential relationships with new prospects, and develop a web of influence at senior levels, all while achieving true work/life balance; navigate your great at American Express Global Business Travel with over 150 years of innovation behind us, our future could not look more promising.
Responsibilities:
The Sales Associate will be responsible for the generation of new sales in the Small, Medium, Enterprise Market segment. He/she will provide integrated solutions both online and offline to help corporations manage and optimize their travel spend/investment; accomplished through process and purchase savings. He/she will also build and maintain relationships with key internal stakeholders along with building and developing senior level client contacts to work and contribute in a team approach. This is an individual contributor role primarily focused virtual selling to acquire new business. The successful candidate must have knowledge in technology solutions and a keen ability to deliver client specific based solutions. He/she must also have the confidence and discipline to cold-call potential customers as well as the consultative selling skills to provide solutions to potential customers.
The Sales Associate will grow and increase revenue through a combination of responsibilities and skills:
• Increase profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value and expand American Express Global Business Travel’s web of influence.
• Lead sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving premium revenue.
• Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
• Must be able to ‘get under the skin’ of the individual clients they work with and understand their individual needs, motivations and ‘hot buttons’ in order to develop truly customer focused solutions.
• Research the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers.
• Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
• A strong understanding of the external marketplace and in‑depth knowledge of the power of the GBT value proposition.
• Exceptional relationship management and consultative sales skills
• A sophisticated ability to synthesize client needs.
Qualifications:
• Minimum 3 years of business development experience.
• Generate new pipeline through prospect engagements (cold calling, email outreach, inbound lead management, networking, LinkedIn, etc.)
• Have a hunter mentality in identifying new potential opportunities across net new and existing leads and contacts
• Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• Highly articulate written and verbal communication skills with a sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences through a virtual setting (Zoom, WebEx)
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Strong financial acumen and analytical mindset required to leverage the key drivers of profitability with the ability to demo our suite of products via online technologies.
• Strong Business acumen required to communicate the Amex/Business Travel value proposition up to and including the “C Suite”.
• Proficient in SalesForce.com and Microsoft Office Suites (Excel, Word, and PowerPoint)
• Strong industry experience
• saaS sales experience preferred, but not required.
• Ability to work CST, MST or PST business hours
Location
United States - Florida - Virtual Location
The US national hourly wage range for this position is from $18.00 to $36.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for either an annual Performance Based Incentive, which rewards participants based on company performance or one of our metric-driven Sales Incentive Plans (certain direct sales roles only). An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Should you be part of our distinguished team?
We are looking for a highly motivated Virtual Sales Professionals who are passionate about bringing clients innovative business travel products and solutions. If you have previous experience in sales/new business development selling virtually, and seek the opportunity to generate new business within a shared territory, build influential relationships with new prospects, and develop a web of influence at senior levels, all while achieving true work/life balance; navigate your great at American Express Global Business Travel with over 150 years of innovation behind us, our future could not look more promising.
Responsibilities:
The Sales Associate will be responsible for the generation of new sales in the Small, Medium, Enterprise Market segment. He/she will provide integrated solutions both online and offline to help corporations manage and optimize their travel spend/investment; accomplished through process and purchase savings. He/she will also build and maintain relationships with key internal stakeholders along with building and developing senior level client contacts to work and contribute in a team approach. This is an individual contributor role primarily focused virtual selling to acquire new business. The successful candidate must have knowledge in technology solutions and a keen ability to deliver client specific based solutions. He/she must also have the confidence and discipline to cold-call potential customers as well as the consultative selling skills to provide solutions to potential customers.
The Sales Associate will grow and increase revenue through a combination of responsibilities and skills:
• Increase profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value and expand American Express Global Business Travel’s web of influence.
• Lead sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving premium revenue.
• Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
• Must be able to ‘get under the skin’ of the individual clients they work with and understand their individual needs, motivations and ‘hot buttons’ in order to develop truly customer focused solutions.
• Research the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers.
• Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
• A strong understanding of the external marketplace and in‑depth knowledge of the power of the GBT value proposition.
• Exceptional relationship management and consultative sales skills
• A sophisticated ability to synthesize client needs.
Qualifications:
• Minimum 3 years of business development experience.
• Generate new pipeline through prospect engagements (cold calling, email outreach, inbound lead management, networking, LinkedIn, etc.)
• Have a hunter mentality in identifying new potential opportunities across net new and existing leads and contacts
• Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• Highly articulate written and verbal communication skills with a sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences through a virtual setting (Zoom, WebEx)
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Strong financial acumen and analytical mindset required to leverage the key drivers of profitability with the ability to demo our suite of products via online technologies.
• Strong Business acumen required to communicate the Amex/Business Travel value proposition up to and including the “C Suite”.
• Proficient in SalesForce.com and Microsoft Office Suites (Excel, Word, and PowerPoint)
• Strong industry experience
• saaS sales experience preferred, but not required.
• Ability to work CST, MST or PST business hours
Location
United States - Florida - Virtual Location
The US national hourly wage range for this position is from $18.00 to $36.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for either an annual Performance Based Incentive, which rewards participants based on company performance or one of our metric-driven Sales Incentive Plans (certain direct sales roles only). An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
Working Team Leader
Directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to accounts assigned are achieved. Provides comprehensive leadership to Global Business Travel (GBT) and to pharmaceutical clients, overseeing sourcing and planning of programs, providing client and team support and training, and managing special... projects. Manages 8 to 15 exempt and non-exempt employees
Working Team Leader
Directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to accounts assigned are achieved. Provides comprehensive leadership to Global Business Travel (GBT) and to pharmaceutical clients, overseeing sourcing and planning of programs, providing client and team support and training, and managing special... projects. Manages 8 to 15 exempt and non-exempt employees who support registration, sourcing, contracting, planning, hosting and budget development for dedicated accounts. May be onsite for events. May also source and plan meetings as needed in busy times. Performs other duties as assigned.
PEOPLE MANAGEMENT:
• Creates and encourages a positive and open work environment to maximize quality of work life.
• Interviews and selects direct reports by following GBT’s selection practices and policies.
• Ensures direct reports are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration.
• Ensures direct reports are maintaining compliance through monitoring and measurement.
• Evaluates staffing models to ensure appropriate staffing levels are in place.
• Coaches and develops direct reports by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis.
• Encourage the sharing of industry trends, ideas, special educational opportunities and best practices.
• Leads weekly team meetings with direct reports to discuss volume, productivity, customer deliverables, process, and service levels.
• Provides performance based rewards and recognition to reinforce behavior as it occurs.
• Approves and presents salary recommendations to Director.
• Coaches direct reports to improve performance and counsels with human resources when presenting written warnings. Follows company policies and procedures for all disciplinary actions.
• Recommends employee terminations after consulting with human resources to ensure policy and legal requirements are followed.
• Lead team members regarding daily inquiries.
• Serves as a mentor in the areas of forecasting, costing and budgeting, and reviews team members' program budgets.
• On-boards new employees.
• Ensures people related paperwork is current for direct reports.
• Reviews, and approves vacation time, expense reports, time and other employee systems for direct reports.
• Act as subject matter expert (SME) to ensure consistency and training for all, using best practice approach, experience and knowledge
RELATIONSHIP MANAGEMENT:
• Participates in client meetings, presentations and quarterly/annual business reviews to explain operational processes, review contractual statistics and workload, and resolve challenges.
• Resolves customer inquiries which have been escalated, and coaches direct reports to research and resolve customer inquiries.
• Communicates customer inquiries to Manager and Director which have the potential to escalate.
• Participates in management meetings to ensure standardization of processes across SMM and to discuss solutions and service levels.
• Resolves problems and removes obstacles through interaction with other functional departments.
• Escalates obstacles while presenting solutions to Manager and/or Director.
• Communicate leads and assist with costing, proposals, letters of agreement, and deliverables on renewal business for the account, i.e. destination expertise and budget development.
• Acts as an extension of the sales team and as a GBT representative during site inspections, program operations, and client meetings.
• Develops strategic partnerships with multiple contacts within client and supplier organizations.
• Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.
FINANCIAL MANAGEMENT:
• Strategize with manager to analyze, forecast, implement and manage financial and operational measures to track results and ensure operational profitability. Holds self and others accountable for business results.
• Audit files of other employees' events.
• Oversees documentation of negotiated savings by client.
• Reviews contracts to ensure terms and conditions are accurate and legally protective of both GBT and client, including attrition dates, cancellation policies and addendum usage.
PROCESS MANAGEMENT:
• Identifies, develops, and ensures implementation of SOP's and standard practices and process improvements.
• If assigned a new account, ensures new account implementations and start-ups are successful based on client feedback and agreed upon measurements.
• Ensures that customer satisfaction via client survey and Benchmarks results are analyzed and communicated for the purpose of developing direct reports and ensuring and improving client satisfaction.
• Develops service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded.
• Outlines strategy and communication plan for assigned group.
• Evaluates impact of events and reassesses objectives and outcomes; plans for continuous improvement.
SOURCING & PLANNING:
• Review meeting request and conduct meeting qualification call with client.
• Develop and implement program and profit/negotiation strategy to achieve best price and/or enhancement consideration with suppliers, supporting the specific needs of the client.
• Utilize knowledge of domestic and international destinations to recommend appropriate sites. Maintain knowledge of new destination options, value-priced destination options and promotional offerings.
• Gather all the information necessary to properly source and place an event on behalf of a client, including standard availability grids from designated technology tool.
• Initiate RFP process to secure appropriate room blocks, logistical event needs, and pricing from hotels and other suppliers.
• Qualify proposals to determine if appropriate and competitive.
• Negotiate and confirm critical program components with supplier(s) and team, utilizing basic terms and conditions, and/or modifying pre-existing master policies to meet individual client requirements.
• Meet client deadline providing availability grid based on client standards, and review with client and team.
• Track supplier option dates and follows-up with team members and suppliers of program status.
• Review all supplier contracts prior to finalization, ensure both program specific and generic terms and conditions are accurate and legally protective of both American Express M&E and the client, including attrition dates, cancellation policies, etc. Use appropriate authorization and addendum form to ensure consistency and accuracy.
• Conduct final negotiations with selected suppliers for best possible pricing and concessions to meet savings and spend expectations.
• Provide supplier with all appropriate documentation at sale notification including itinerary, supplier contracts, etc.
• Create meeting records in the designated meeting management system, and complete all internal documentation for the program prior to turnover.
• Conduct additional negotiations with supplier(s), such as DMC companies, and all other third party suppliers, pre and post-sale, to improve costs, profitability and/or terms of targeted program components.
• May participate in program re-negotiations or cancellation negotiations, as required.
• Achieve appropriate benchmarking metrics as per client or company requirement.
• Complete project timeline; establish a work flow schedule with client and suppliers to facilitate prompt and accurate handling of all program details.
• Utilize business program management system to manage program from contract turn-over meeting to final bill completion.
• Manage and negotiate any additional hotel needs, destination management company (DMC), air and all third party contracts. Monitor attrition dates, cancellation policies to ensure contracted services are executed.
• Communicate between Information Technology support and clients for web requirements on assigned programs.
• Work with creative team to produce program materials.
• Coordinate and possibly attend site inspections as needed.
• Coordinate all program details and produce a program itinerary / working agenda that outlines all program specifics and requirements.
• Conduct program debrief with client.
• Work with accounting to complete final bill, review final billing prior to final invoicing to client.
• Maintain accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures for ToV reporting.
• Evaluate program impact and reassesses objectives and outcomes; plan for continuous improvement.
• Partner with designated team to communicate registration, air needs, status meetings and continuous communication throughout program.
• Able to assist with any level of event including those of a complex nature, large volume, high level of confidentiality, international scope, HCP attended, etc.
OTHER:
• Manages special projects as assigned by the Manager and/or Director. Provide back-up support for Director.
• May require travel to destinations worldwide, in support of client site inspections and/or program operations.
• Perform other duties as assigned
REQUIREMENTS:
• Minimum of five years experience in leadership of event or meeting management teams or equivalent with at least 3 years in a pharma environment
• Proven people leadership skill and impact of large teams
• Knowledge of meetings sourcing and or planning as required by account portfolio
• Knowledge of meeting industry
• Experience with meeting industry technology required (CVENT)
• Strong ability to interact with client contacts at a meeting level and key contact level, when needed
• Program management system and meetings industry technology experience preferred
• Understanding of and ability to effect win/win solutions
• Prior successful experience in developing and maintaining key client and supplier relationships
• Prior experience in effectively handle multiple projects/demands
• Strong knowledge business financials, contracts and service levels
• College degree preferred
• Proven aptitude for analytical skills required
• Ability to travel by airplane, boat, rail and/or car
• CMP designation a plus
Location
United States - Virtual Location
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
Directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to accounts assigned are achieved. Provides comprehensive leadership to Global Business Travel (GBT) and to pharmaceutical clients, overseeing sourcing and planning of programs, providing client and team support and training, and managing special... projects. Manages 8 to 15 exempt and non-exempt employees who support registration, sourcing, contracting, planning, hosting and budget development for dedicated accounts. May be onsite for events. May also source and plan meetings as needed in busy times. Performs other duties as assigned.
PEOPLE MANAGEMENT:
• Creates and encourages a positive and open work environment to maximize quality of work life.
• Interviews and selects direct reports by following GBT’s selection practices and policies.
• Ensures direct reports are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration.
• Ensures direct reports are maintaining compliance through monitoring and measurement.
• Evaluates staffing models to ensure appropriate staffing levels are in place.
• Coaches and develops direct reports by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis.
• Encourage the sharing of industry trends, ideas, special educational opportunities and best practices.
• Leads weekly team meetings with direct reports to discuss volume, productivity, customer deliverables, process, and service levels.
• Provides performance based rewards and recognition to reinforce behavior as it occurs.
• Approves and presents salary recommendations to Director.
• Coaches direct reports to improve performance and counsels with human resources when presenting written warnings. Follows company policies and procedures for all disciplinary actions.
• Recommends employee terminations after consulting with human resources to ensure policy and legal requirements are followed.
• Lead team members regarding daily inquiries.
• Serves as a mentor in the areas of forecasting, costing and budgeting, and reviews team members' program budgets.
• On-boards new employees.
• Ensures people related paperwork is current for direct reports.
• Reviews, and approves vacation time, expense reports, time and other employee systems for direct reports.
• Act as subject matter expert (SME) to ensure consistency and training for all, using best practice approach, experience and knowledge
RELATIONSHIP MANAGEMENT:
• Participates in client meetings, presentations and quarterly/annual business reviews to explain operational processes, review contractual statistics and workload, and resolve challenges.
• Resolves customer inquiries which have been escalated, and coaches direct reports to research and resolve customer inquiries.
• Communicates customer inquiries to Manager and Director which have the potential to escalate.
• Participates in management meetings to ensure standardization of processes across SMM and to discuss solutions and service levels.
• Resolves problems and removes obstacles through interaction with other functional departments.
• Escalates obstacles while presenting solutions to Manager and/or Director.
• Communicate leads and assist with costing, proposals, letters of agreement, and deliverables on renewal business for the account, i.e. destination expertise and budget development.
• Acts as an extension of the sales team and as a GBT representative during site inspections, program operations, and client meetings.
• Develops strategic partnerships with multiple contacts within client and supplier organizations.
• Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.
FINANCIAL MANAGEMENT:
• Strategize with manager to analyze, forecast, implement and manage financial and operational measures to track results and ensure operational profitability. Holds self and others accountable for business results.
• Audit files of other employees' events.
• Oversees documentation of negotiated savings by client.
• Reviews contracts to ensure terms and conditions are accurate and legally protective of both GBT and client, including attrition dates, cancellation policies and addendum usage.
PROCESS MANAGEMENT:
• Identifies, develops, and ensures implementation of SOP's and standard practices and process improvements.
• If assigned a new account, ensures new account implementations and start-ups are successful based on client feedback and agreed upon measurements.
• Ensures that customer satisfaction via client survey and Benchmarks results are analyzed and communicated for the purpose of developing direct reports and ensuring and improving client satisfaction.
• Develops service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded.
• Outlines strategy and communication plan for assigned group.
• Evaluates impact of events and reassesses objectives and outcomes; plans for continuous improvement.
SOURCING & PLANNING:
• Review meeting request and conduct meeting qualification call with client.
• Develop and implement program and profit/negotiation strategy to achieve best price and/or enhancement consideration with suppliers, supporting the specific needs of the client.
• Utilize knowledge of domestic and international destinations to recommend appropriate sites. Maintain knowledge of new destination options, value-priced destination options and promotional offerings.
• Gather all the information necessary to properly source and place an event on behalf of a client, including standard availability grids from designated technology tool.
• Initiate RFP process to secure appropriate room blocks, logistical event needs, and pricing from hotels and other suppliers.
• Qualify proposals to determine if appropriate and competitive.
• Negotiate and confirm critical program components with supplier(s) and team, utilizing basic terms and conditions, and/or modifying pre-existing master policies to meet individual client requirements.
• Meet client deadline providing availability grid based on client standards, and review with client and team.
• Track supplier option dates and follows-up with team members and suppliers of program status.
• Review all supplier contracts prior to finalization, ensure both program specific and generic terms and conditions are accurate and legally protective of both American Express M&E and the client, including attrition dates, cancellation policies, etc. Use appropriate authorization and addendum form to ensure consistency and accuracy.
• Conduct final negotiations with selected suppliers for best possible pricing and concessions to meet savings and spend expectations.
• Provide supplier with all appropriate documentation at sale notification including itinerary, supplier contracts, etc.
• Create meeting records in the designated meeting management system, and complete all internal documentation for the program prior to turnover.
• Conduct additional negotiations with supplier(s), such as DMC companies, and all other third party suppliers, pre and post-sale, to improve costs, profitability and/or terms of targeted program components.
• May participate in program re-negotiations or cancellation negotiations, as required.
• Achieve appropriate benchmarking metrics as per client or company requirement.
• Complete project timeline; establish a work flow schedule with client and suppliers to facilitate prompt and accurate handling of all program details.
• Utilize business program management system to manage program from contract turn-over meeting to final bill completion.
• Manage and negotiate any additional hotel needs, destination management company (DMC), air and all third party contracts. Monitor attrition dates, cancellation policies to ensure contracted services are executed.
• Communicate between Information Technology support and clients for web requirements on assigned programs.
• Work with creative team to produce program materials.
• Coordinate and possibly attend site inspections as needed.
• Coordinate all program details and produce a program itinerary / working agenda that outlines all program specifics and requirements.
• Conduct program debrief with client.
• Work with accounting to complete final bill, review final billing prior to final invoicing to client.
• Maintain accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures for ToV reporting.
• Evaluate program impact and reassesses objectives and outcomes; plan for continuous improvement.
• Partner with designated team to communicate registration, air needs, status meetings and continuous communication throughout program.
• Able to assist with any level of event including those of a complex nature, large volume, high level of confidentiality, international scope, HCP attended, etc.
OTHER:
• Manages special projects as assigned by the Manager and/or Director. Provide back-up support for Director.
• May require travel to destinations worldwide, in support of client site inspections and/or program operations.
• Perform other duties as assigned
REQUIREMENTS:
• Minimum of five years experience in leadership of event or meeting management teams or equivalent with at least 3 years in a pharma environment
• Proven people leadership skill and impact of large teams
• Knowledge of meetings sourcing and or planning as required by account portfolio
• Knowledge of meeting industry
• Experience with meeting industry technology required (CVENT)
• Strong ability to interact with client contacts at a meeting level and key contact level, when needed
• Program management system and meetings industry technology experience preferred
• Understanding of and ability to effect win/win solutions
• Prior successful experience in developing and maintaining key client and supplier relationships
• Prior experience in effectively handle multiple projects/demands
• Strong knowledge business financials, contracts and service levels
• College degree preferred
• Proven aptitude for analytical skills required
• Ability to travel by airplane, boat, rail and/or car
• CMP designation a plus
Location
United States - Virtual Location
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
via LinkedIn
posted_at: 20 days agoschedule_type: Full-timework_from_home: 1
Remote Travel Counselor
Pay Range- $20/hr-$30/hr...
CREATE YOUR JOURNEY WITH US AT AMEX GBT!
As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor,
Remote Travel Counselor
Pay Range- $20/hr-$30/hr...
CREATE YOUR JOURNEY WITH US AT AMEX GBT!
As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!
We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
What You’ll Do On a Typical Day
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
Typical shifts are 8 hours and range from 8:00 am EST- 8:30pm EST; However, our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) on some days.
What You Get From Us
• A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers.
• The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.
• The flexibility to work from home in a truly global workplace.
• Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
• An environment that champions Diversity, Equity and Inclusion. We have a network of INclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.
Location
United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
Pay Range- $20/hr-$30/hr...
CREATE YOUR JOURNEY WITH US AT AMEX GBT!
As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!
We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
What You’ll Do On a Typical Day
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
Typical shifts are 8 hours and range from 8:00 am EST- 8:30pm EST; However, our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) on some days.
What You Get From Us
• A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers.
• The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.
• The flexibility to work from home in a truly global workplace.
• Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
• An environment that champions Diversity, Equity and Inclusion. We have a network of INclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.
Location
United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement Show more details...
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