Most recent job postings at American Statistical Association
via Association CareerHQ posted_at: 18 days agoschedule_type: Full-time
The American Statistical Association (ASA), a non-profit professional society located in Old Town Alexandria, is looking for a Customer Care Representative to join our Customer Services team. We provide our members and customers with publications, educational offerings, and meetings to advance the statistics profession. The Customer Care Representative provides prompt, courteous, and accurate... responses to all members and customer inquiries covering The American Statistical Association (ASA), a non-profit professional society located in Old Town Alexandria, is looking for a Customer Care Representative to join our Customer Services team. We provide our members and customers with publications, educational offerings, and meetings to advance the statistics profession. The Customer Care Representative provides prompt, courteous, and accurate... responses to all members and customer inquiries covering the association’s full range of products and services; generates the appropriate follow-up activity, fulfillment, and record keeping necessary to complete the transactions; and assists in the daily activities involved in maintaining thorough and accurate records required to fully service the association’s members and customers. The Customer Care Representative has direct contact with our customers, fulfilling their requests by phone, fax, e-mail, and mail and promoting our products and services. The incumbent will compose correspondence, pro forma invoices, and receipts; perform data entry on memberships, subscriptions, orders, and meeting registrations; process claims and requests for refunds; prepare materials to ship to members; sort and distribute department mail and faxes; and assist with phone coverage. Be available for limited business travel to assist the association’s annual conference on-site staff providing membership and marketing support, if needed.

We are looking for an efficient, courteous professional with customer service and office experience and the desire and ability to provide outstanding service. Three or more years of association and subscription experience is preferred. Excellent oral and written communication skills; superior attention to detail; able to work independently and as a team member as well as multi-task, problem solve, work under pressure, and meet deadlines. Ability to enter, retrieve, update, and correct information in MemberSuite, and an aptitude to understand database capabilities and limitations as well as MS Office products, email, and internet software a must. College degree preferred.

ASA is within walking distance of the Braddock Road Metro and offers excellent benefits including flex hours, telecommuting, medical, dental, vision, 401k with matching, tuition reimbursement, free parking or subsidized public transportation. Submit resume with cover letter by e-mail to lynn@amstat.org.

The American Statistical Association is an equal opportunity employer. We do not discriminate against any individual based on race, color, religion, gender, sexual orientation, ethnicity, age, marital or family status, military status, physical or mental disability, pregnancy/childbirth, genetic information, or any other legally protected characteristic
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via Salary.com posted_at: 10 days agoschedule_type: Full-time
Summary The AMSTAT Customer Service Department is searching for a self-motivated, forward-thinking customer service representative. The successful candidate will be part of a team providing superior customer service to AMSTAT clients and building a next generation customer service experience for current and future subscribers. Your central responsibilities will be to serve as domain expert able... to support the AMSTAT suite of market research software Summary

The AMSTAT Customer Service Department is searching for a self-motivated, forward-thinking customer service representative. The successful candidate will be part of a team providing superior customer service to AMSTAT clients and building a next generation customer service experience for current and future subscribers. Your central responsibilities will be to serve as domain expert able... to support the AMSTAT suite of market research software applications. Additionally, as a key channel to the client, you will help the product management team make valuable additions to existing services and help uncover new lines of business for AMSTAT.

Responsibilities
• Maximize customer satisfaction and retention through a superior customer service experience.
• Build customer relationships with key client contacts ranging from mid-level to executive.
• Understand and be able to communicate the AMSTAT research processes to clients and potential clients.
• Understand and be able to communicate the functionality and benefits of AMSTAT data and AMSTAT web based and mobile applications to clients and potential clients. Help them maximize the value they get from the service.
• Provide online and in-person one-on-one and group training on AMSTAT applications.
• Support the implementation of the Zendesk customer service platform.
• Support and hold webinars demonstrating various elements of the AMSTAT services.
• Take ownership of service issues you can resolve alone. Problem solve and diagnose customer service items.
• When teamwork is required, take ownership and coordinate the relevant AMSTAT teams to resolve client issues. Follow up with clients to ensuring their satisfaction.
• Handle incoming customer account related service phone calls, emails and tickets.
• Coordinate with Accounting to resolve subscription, invoice and statement issues.
• Look to drive improvements in customer experience and streamline of customer service processes.
• Perform outreach to clients based on 3x yearly outreach calls to clients.
• Where applicable promote service upgrades.

Qualifications & Skills
• Self-motivated, goal orientated team player looking to make a difference.
• Bachelor’s Degree required.
• Strong interpersonal skills able to work with a globally client base with all kinds of dispositions and backgrounds.
• Track record of learning applications.
• Excellent, clear and concise oral (in person and via phone) and written communication skills.
• Excellent time management and prioritization skills.
• Organization, attention to detail and multi-tasking a must.
• Strong aptitude to pick up new tasks and learn new technologies quickly
• Knowledge in one or more of the following: turbine aircraft market research, major aircraft component parts, business aviation and plus.
• Familiarity or ability to quickly learn web based and mobile applications, Office applications (including Outlook), GoToMeeting, GoToWebinar and MSTeams
• While we do not currently use Salesforce as our CRM, we offer a Salesforce App and so experience with Salesforce is a plus.
• Foreign language, especially Portuguese, Spanish, French or German a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c
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via LinkedIn posted_at: 13 days agoschedule_type: Full-time
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance... tracking platform and over 31,000 engines on CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance... tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,000 employees in 13 locations around the world.

AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking a Bilingual Customer Outreach Specialist who is fluent in French and English. The successful candidate will be responsible for gathering and analyzing market information for aircraft owners and aviation professionals, as well as entering that data into the company database. The primary method for gathering market information is via phone or email, and thus candidates must be comfortable speaking on the phone for several hours per day.

CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.

Responsibilities
• Contact aircraft owners via phone to update contact information, verify changes with aircraft, and ensure accuracy of information
• Conduct market research on aircraft and aircraft owners
• Contact aircraft brokers via phone and email to update inventories
• Process FAA documents on aircraft ownership changes
• Search third party informational sources online
• Make outgoing calls (30-40 daily)

Requirements
• Working knowledge in MS Office (Excel, Word, Outlook) and in using the internet are requirements
• Fluent in French preferred
• Candidate must be self-directed, goal orientated, energetic and organized
• Experience in and a passion for the aviation industry is highly desirable
• College degree and experience in a heavy phone-based setting a plus
• Must possess excellent communication (verbal and written) skills

Equal Opportunity Employer:

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE

Pay range: up to $40,000 USD per year (DOE
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via Salary.com posted_at: 5 days agoschedule_type: Full-time
AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking Content Analyst. The successful candidate will be responsible for reviewing and preparing aircraft specification sheets which include inputting avionics and general aircraft information into prepared... template. Responsibilities • Reviewing and preparing aircraft AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking Content Analyst. The successful candidate will be responsible for reviewing and preparing aircraft specification sheets which include inputting avionics and general aircraft information into prepared... template.

Responsibilities
• Reviewing and preparing aircraft specification sheets
• Creating standardization rules for each specific avionics to ensure information is uniform and accurate
• Recognizing trends in aircraft equipment, compliance, and maintenance
• Collaborate with the For Sale Team and Management Team
• Contact aircraft owners via phone to update contact information, verify changes with aircraft, and ensure accuracy of information

Requirements
• You must be self-directed, detail-oriented, and organized
• You must possess the desire to learn about the technical side of corporate aviation
• Experience in and a passion for the aviation industry is highly desirable
• You must have excellent communication (verbal and written) skills
• Working knowledge in MS Office (Excel, Word, Outlook) and in using the internet are requirements

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c
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via Salary.com posted_at: 5 days agoschedule_type: Full-time
AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking an Entry Level- Market Research Analyst. The successful candidate will be responsible for gathering and analyzing market information for aircraft owners and aviation professionals, as well as entering that... data into the company database. The primary method for AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking an Entry Level- Market Research Analyst. The successful candidate will be responsible for gathering and analyzing market information for aircraft owners and aviation professionals, as well as entering that... data into the company database. The primary method for gathering market information is via phone or email, and thus candidates must be comfortable speaking on the phone for several hours per day.

Responsibilities
• Contact aircraft owners via phone to update contact information, verify changes with aircraft, and ensure accuracy of information
• Conduct market research on aircraft and aircraft owners
• Process FAA documents on aircraft ownership changes
• Search third party informational sources online
• Make outgoing calls (30-40 daily)

Requirements
• Candidate must be self-directed, goal orientated, energetic and organized
• Experience in and a passion for the aviation industry is highly desirable.
• College degree and experience in a heavy phone based setting required
• Must possess excellent communication (verbal and written) skills.
• Working knowledge in MS Office (Excel, Word, Outlook) and in using the internet are requirements
• Fluent in Spanish preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c
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via Glassdoor schedule_type: Full-time
AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking an Entry Level- Market Research Analyst. The successful candidate will be responsible for gathering and analyzing market information for aircraft owners and aviation professionals, as well as entering that... data into the company database. The primary method for AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking an Entry Level- Market Research Analyst. The successful candidate will be responsible for gathering and analyzing market information for aircraft owners and aviation professionals, as well as entering that... data into the company database. The primary method for gathering market information is via phone or email, and thus candidates must be comfortable speaking on the phone for several hours per day.

Responsibilities
• Contact aircraft owners via phone to update contact information, verify changes with aircraft, and ensure accuracy of information
• Conduct market research on aircraft and aircraft owners
• Process FAA documents on aircraft ownership changes
• Search third party informational sources online
• Make outgoing calls (30-40 daily)

Requirements
• Fluent in Spanish and English required
• Candidate must be self-directed, goal orientated, energetic and organized
• Experience in and a passion for the aviation industry is highly desirable.
• College degree and experience in a heavy phone based setting required
• Must possess excellent communication (verbal and written) skills.
• Working knowledge in MS Office (Excel, Word, Outlook) and in using the internet are requirements

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE
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via Salary.com posted_at: 10 days agoschedule_type: Full-time
AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking a Broker Liaison. The successful candidate will be responsible for building and maintaining a professional relationship with the aircraft professional, inputting aircraft specifications into internal program... and updating aircraft status via email/phone, outgoing AMSTAT, Inc., a subsidiary of CAMP Systems International Inc., is the worldwide leader in providing researched market information to the business aviation industry. We are currently seeking a Broker Liaison. The successful candidate will be responsible for building and maintaining a professional relationship with the aircraft professional, inputting aircraft specifications into internal program... and updating aircraft status via email/phone, outgoing and incoming.

Responsibilities
• Communicating with the aircraft professional on a weekly basis to update on their existing fleet
• Enter aircraft for sale on a daily basis
• Answer and Process incoming emails from the aircraft professional
• Confirm exclusives with owner/operator of aircraft
• Keep updated on new equipment
• Build and maintain relationships with the aircraft professional

Requirements
• You must be self-directed, detail-oriented, and organized
• You must possess the desire to learn about the technical side of corporate aviation
• Experience in and a passion for the aviation industry is highly desirable
• You must have excellent communication (verbal and written) skills
• Working knowledge in MS Office (Excel, Word, Outlook) and in using the internet are requirements

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c
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