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Most recent job postings at appspace
via Greenhouse
posted_at: 20 days agoschedule_type: Full-time
Your Role as a CSM:
As a Customer Success Manager (CSM), you’ll be working closely with our customers, helping them drive adoption and ensure they realize Appspace’s full potential. Our ideal candidate will demonstrate a talent for developing strong, trusted relationships with customers, and the ability to identify opportunities to build on these partnerships...
Appspace CSMs support and guide customers through their digital transformation journey,
Your Role as a CSM:
As a Customer Success Manager (CSM), you’ll be working closely with our customers, helping them drive adoption and ensure they realize Appspace’s full potential. Our ideal candidate will demonstrate a talent for developing strong, trusted relationships with customers, and the ability to identify opportunities to build on these partnerships...
Appspace CSMs support and guide customers through their digital transformation journey, from planning to launch and beyond.
You’ll help our customers get the most from their Appspace investment, providing them with timely value propositions to help them grow and achieve their digital workplace goals.
A Day in the Life of a CSM:
• Build customer loyalty. Retention is key, and renewals are vital for this position – so you’ll need to keep track of product expiration dates and follow up to renew contracts
• Drive change management and adoption activities with key business and IT decision makers
• Manage and report the status, risk factors, and overall account health of every Appspace customer you’re responsible for
• Identify and generate upsell opportunities and encourage customers to upgrade their Appspace when the time is right
• Be an ambassador of Appspace’s Employee Experience (EX) vision, and develop strategies for aligning Appspace EX vision with your customers’ vision
• Map your customers’ business processes and identify areas where Appspace technology can streamline and improve those processes
• Keep detailed records of customer interactions and actions taken
• Onboard new customers and provide training on how to use Appspace
• Act as a customer advocate. You’ll be the voice of the customer within Appspace, but you’ll need to be skilled at mediating between customer requests and our company’s vision
What You’ll Need:
• 3-5 years proven experience as a change management consultant or O365 adoption consultant, ideally in the collaboration and communication space
• BSc/BA or MSc in Communications, Management or similar field (preferable)
• Excellent verbal and written communication skills in English
• Strong presentation skills and credibility with all levels, including C-level executives
• Excellent interpersonal skills, with the confidence to be an honest advocate, but willing to push back when needed
• Knowledge of the Microsoft technology stack (Viva, Teams, SharePoint and Office 365 in general)
• Awareness of the industry’s latest technology trends and applications.
• Technical aptitude and an ability to learn software programs
• The ability to meet and exceed proposed renewal rates and satisfaction metrics
• Comfortable working in a high-performing team and fast-paced environment, where uncertainty and pressure are par for the course
• A proactive approach: You’re a responsible and independent self-starter who takes initiative
• The ability to lead the customer to success. You can think strategically about both Appspace’s and the customer’s business and processes and adapt accordingly.
• A go-getter mentality: You’re eager to achieve success and find the people and information you need to achieve it
• Strong project management ability: It goes without saying that CSMs work closely with multiple partners – in sales, support, engineering and product teams. You need to know how to balance the tasks out and align the specific work with the right individuals in the teams
• Emotional empathy is a must. You need to be able to understand the customer’s point of view, but also our internal team’s point of view, and act as a product advocate
The Perks of Working for Appspace:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
Additional perks include:
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• 1/2 Day Fridays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment Show more details...
As a Customer Success Manager (CSM), you’ll be working closely with our customers, helping them drive adoption and ensure they realize Appspace’s full potential. Our ideal candidate will demonstrate a talent for developing strong, trusted relationships with customers, and the ability to identify opportunities to build on these partnerships...
Appspace CSMs support and guide customers through their digital transformation journey, from planning to launch and beyond.
You’ll help our customers get the most from their Appspace investment, providing them with timely value propositions to help them grow and achieve their digital workplace goals.
A Day in the Life of a CSM:
• Build customer loyalty. Retention is key, and renewals are vital for this position – so you’ll need to keep track of product expiration dates and follow up to renew contracts
• Drive change management and adoption activities with key business and IT decision makers
• Manage and report the status, risk factors, and overall account health of every Appspace customer you’re responsible for
• Identify and generate upsell opportunities and encourage customers to upgrade their Appspace when the time is right
• Be an ambassador of Appspace’s Employee Experience (EX) vision, and develop strategies for aligning Appspace EX vision with your customers’ vision
• Map your customers’ business processes and identify areas where Appspace technology can streamline and improve those processes
• Keep detailed records of customer interactions and actions taken
• Onboard new customers and provide training on how to use Appspace
• Act as a customer advocate. You’ll be the voice of the customer within Appspace, but you’ll need to be skilled at mediating between customer requests and our company’s vision
What You’ll Need:
• 3-5 years proven experience as a change management consultant or O365 adoption consultant, ideally in the collaboration and communication space
• BSc/BA or MSc in Communications, Management or similar field (preferable)
• Excellent verbal and written communication skills in English
• Strong presentation skills and credibility with all levels, including C-level executives
• Excellent interpersonal skills, with the confidence to be an honest advocate, but willing to push back when needed
• Knowledge of the Microsoft technology stack (Viva, Teams, SharePoint and Office 365 in general)
• Awareness of the industry’s latest technology trends and applications.
• Technical aptitude and an ability to learn software programs
• The ability to meet and exceed proposed renewal rates and satisfaction metrics
• Comfortable working in a high-performing team and fast-paced environment, where uncertainty and pressure are par for the course
• A proactive approach: You’re a responsible and independent self-starter who takes initiative
• The ability to lead the customer to success. You can think strategically about both Appspace’s and the customer’s business and processes and adapt accordingly.
• A go-getter mentality: You’re eager to achieve success and find the people and information you need to achieve it
• Strong project management ability: It goes without saying that CSMs work closely with multiple partners – in sales, support, engineering and product teams. You need to know how to balance the tasks out and align the specific work with the right individuals in the teams
• Emotional empathy is a must. You need to be able to understand the customer’s point of view, but also our internal team’s point of view, and act as a product advocate
The Perks of Working for Appspace:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
Additional perks include:
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• 1/2 Day Fridays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment Show more details...
via ZipRecruiter
posted_at: 20 days agoschedule_type: Full-timework_from_home: 1
About Appspace:
At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and... be a part of a culture that's helping people everywhere
About Appspace:
At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and... be a part of a culture that's helping people everywhere love where they work.
Your Role as a CSM:
As a Customer Success Manager (CSM), you'll be working closely with our customers, helping them drive adoption and ensure they realize Appspace's full potential. Our ideal candidate will demonstrate a talent for developing strong, trusted relationships with customers, and the ability to identify opportunities to build on these partnerships.
Appspace CSMs support and guide customers through their digital transformation journey, from planning to launch and beyond.
You'll help our customers get the most from their Appspace investment, providing them with timely value propositions to help them grow and achieve their digital workplace goals.
A Day in the Life of a CSM:
• Build customer loyalty. Retention is key, and renewals are vital for this position - so you'll need to keep track of product expiration dates and follow up to renew contracts
• Drive change management and adoption activities with key business and IT decision makers
• Manage and report the status, risk factors, and overall account health of every Appspace customer you're responsible for
• Identify and generate upsell opportunities and encourage customers to upgrade their Appspace when the time is right
• Be an ambassador of Appspace's Employee Experience (EX) vision, and develop strategies for aligning Appspace EX vision with your customers' vision
• Map your customers' business processes and identify areas where Appspace technology can streamline and improve those processes
• Keep detailed records of customer interactions and actions taken
• Onboard new customers and provide training on how to use Appspace
• Act as a customer advocate. You'll be the voice of the customer within Appspace, but you'll need to be skilled at mediating between customer requests and our company's vision
What You'll Need:
• 3-5 years proven experience as a change management consultant or O365 adoption consultant, ideally in the collaboration and communication space
• BSc/BA or MSc in Communications, Management or similar field (preferable)
• Excellent verbal and written communication skills in English
• Strong presentation skills and credibility with all levels, including C-level executives
• Excellent interpersonal skills, with the confidence to be an honest advocate, but willing to push back when needed
• Knowledge of the Microsoft technology stack (Viva, Teams, SharePoint and Office 365 in general)
• Awareness of the industry's latest technology trends and applications.
• Technical aptitude and an ability to learn software programs
• The ability to meet and exceed proposed renewal rates and satisfaction metrics
• Comfortable working in a high-performing team and fast-paced environment, where uncertainty and pressure are par for the course
• A proactive approach: You're a responsible and independent self-starter who takes initiative
• The ability to lead the customer to success. You can think strategically about both Appspace's and the customer's business and processes and adapt accordingly.
• A go-getter mentality: You're eager to achieve success and find the people and information you need to achieve it
• Strong project management ability: It goes without saying that CSMs work closely with multiple partners - in sales, support, engineering and product teams. You need to know how to balance the tasks out and align the specific work with the right individuals in the teams
• Emotional empathy is a must. You need to be able to understand the customer's point of view, but also our internal team's point of view, and act as a product advocate
The Perks of Working for Appspace:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
Additional perks include:
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• 1/2 Day Fridays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment
Disclaimer:
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind Show more details...
At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and... be a part of a culture that's helping people everywhere love where they work.
Your Role as a CSM:
As a Customer Success Manager (CSM), you'll be working closely with our customers, helping them drive adoption and ensure they realize Appspace's full potential. Our ideal candidate will demonstrate a talent for developing strong, trusted relationships with customers, and the ability to identify opportunities to build on these partnerships.
Appspace CSMs support and guide customers through their digital transformation journey, from planning to launch and beyond.
You'll help our customers get the most from their Appspace investment, providing them with timely value propositions to help them grow and achieve their digital workplace goals.
A Day in the Life of a CSM:
• Build customer loyalty. Retention is key, and renewals are vital for this position - so you'll need to keep track of product expiration dates and follow up to renew contracts
• Drive change management and adoption activities with key business and IT decision makers
• Manage and report the status, risk factors, and overall account health of every Appspace customer you're responsible for
• Identify and generate upsell opportunities and encourage customers to upgrade their Appspace when the time is right
• Be an ambassador of Appspace's Employee Experience (EX) vision, and develop strategies for aligning Appspace EX vision with your customers' vision
• Map your customers' business processes and identify areas where Appspace technology can streamline and improve those processes
• Keep detailed records of customer interactions and actions taken
• Onboard new customers and provide training on how to use Appspace
• Act as a customer advocate. You'll be the voice of the customer within Appspace, but you'll need to be skilled at mediating between customer requests and our company's vision
What You'll Need:
• 3-5 years proven experience as a change management consultant or O365 adoption consultant, ideally in the collaboration and communication space
• BSc/BA or MSc in Communications, Management or similar field (preferable)
• Excellent verbal and written communication skills in English
• Strong presentation skills and credibility with all levels, including C-level executives
• Excellent interpersonal skills, with the confidence to be an honest advocate, but willing to push back when needed
• Knowledge of the Microsoft technology stack (Viva, Teams, SharePoint and Office 365 in general)
• Awareness of the industry's latest technology trends and applications.
• Technical aptitude and an ability to learn software programs
• The ability to meet and exceed proposed renewal rates and satisfaction metrics
• Comfortable working in a high-performing team and fast-paced environment, where uncertainty and pressure are par for the course
• A proactive approach: You're a responsible and independent self-starter who takes initiative
• The ability to lead the customer to success. You can think strategically about both Appspace's and the customer's business and processes and adapt accordingly.
• A go-getter mentality: You're eager to achieve success and find the people and information you need to achieve it
• Strong project management ability: It goes without saying that CSMs work closely with multiple partners - in sales, support, engineering and product teams. You need to know how to balance the tasks out and align the specific work with the right individuals in the teams
• Emotional empathy is a must. You need to be able to understand the customer's point of view, but also our internal team's point of view, and act as a product advocate
The Perks of Working for Appspace:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
Additional perks include:
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• 1/2 Day Fridays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment
Disclaimer:
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind Show more details...
via LinkedIn
schedule_type: Full-time
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and... modernize their workplace experiences.
As the Cloud Architect,
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and... modernize their workplace experiences.
As the Cloud Architect, you will play a key role in designing and implementing technology solutions to operate our cloud platform at scale. This includes building and deploying pipelines and automation, as well as instrumentation and monitoring of the live environments while providing guidance to leadership and the Cloud Engineering and Operations teams regarding new technologies and practices that can be employed to improve our cloud platform. This role is remote and can be located anywhere in the continental US.
Job Responsibilities:
• Design and implement cloud-based solutions with DevOps and automation principles in an agile environment
• Take ownership of key tactical architectural decisions within projects
• Produce clean, well-documented code, with embedded unit tests, following development standard methodologies
• Stay up-to-date on meaningful new technologies and produce thought leadership content to improve the teams operations
• Identify and advance technical project risks early to ensure successful outcomes
• Conduct POC work to validate proposed technical approaches and test new technologies
Job Requirements:
• BA/BS degree in Computer Science, Engineering, Information Systems, Mathematics or related technical field, or equivalent practical experience
• 4+ years of experience building stateless, scalable applications in Google Cloud Platform, Amazon Web Services, or Azure.
• Experience recommending cloud application patterns to clients in all development scenarios
• Experience writing software in one or more languages such as NodeJS, Python, PHP, C#, Java or similar
• Familiarity with microservice architectures
• Familiarity with container services including Kubernetes and Docker
• Experience with Gitflow and Scrum development processes preferred
• Experience with ORM technologies Hibernate, EntityFramework, Mongoose ODM
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws. Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind Show more details...
As the Cloud Architect, you will play a key role in designing and implementing technology solutions to operate our cloud platform at scale. This includes building and deploying pipelines and automation, as well as instrumentation and monitoring of the live environments while providing guidance to leadership and the Cloud Engineering and Operations teams regarding new technologies and practices that can be employed to improve our cloud platform. This role is remote and can be located anywhere in the continental US.
Job Responsibilities:
• Design and implement cloud-based solutions with DevOps and automation principles in an agile environment
• Take ownership of key tactical architectural decisions within projects
• Produce clean, well-documented code, with embedded unit tests, following development standard methodologies
• Stay up-to-date on meaningful new technologies and produce thought leadership content to improve the teams operations
• Identify and advance technical project risks early to ensure successful outcomes
• Conduct POC work to validate proposed technical approaches and test new technologies
Job Requirements:
• BA/BS degree in Computer Science, Engineering, Information Systems, Mathematics or related technical field, or equivalent practical experience
• 4+ years of experience building stateless, scalable applications in Google Cloud Platform, Amazon Web Services, or Azure.
• Experience recommending cloud application patterns to clients in all development scenarios
• Experience writing software in one or more languages such as NodeJS, Python, PHP, C#, Java or similar
• Familiarity with microservice architectures
• Familiarity with container services including Kubernetes and Docker
• Experience with Gitflow and Scrum development processes preferred
• Experience with ORM technologies Hibernate, EntityFramework, Mongoose ODM
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws. Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind Show more details...
via Military Hire
schedule_type: Contractor
About Appspace:
At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a... part of a culture thats helping people everywhere
About Appspace:
At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a... part of a culture thats helping people everywhere love where they work.
About Appspace:
At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global oce locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture thats helping people everywhere love where they work.
Your Role as a QA Test Automation Engineer:
As the QA Test Automation Engineer you will be responsible for test automation to increase the effectiveness and eciency of test coverage for Appspace product suites. This is achieved through designing, developing and maintaining test automation.
A Day in the Life of a QA Test Automation Engineer:
- To contribute and work with a small team of QA Test Automation Engineers to design, develop and maintain test automation frameworks, test automation test suites and test harnesses.
- Mastery of the test automation domain.
- Reduce technical debt by analyzing test automation codes and enhancing the same by code refactoring.
- Work closely with the QA Manager and Management to implement QA Test Automation strategies, and to work in initiatives that improve processes and/or procedures that contribute to performance effectiveness and sciences.
- Provide technical support and guidance in test automation for the projects team you work on to ensure successful delivery of the same.
- Management of in-house testing tools and associated source code.
- Champion test automation best practices and processes.
- Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Management.
What Youll Need:
- Degree in Computer Science, Software Engineering or equivalent.
- Minimum 2 years working experience in an agile software development environment and experience in test automation.
- Proven hands-on experience in test automation frameworks and tools:
o Experience in back-end (API level) - Integrated API (e.g: code-based) & API testing (e.g: Postman, Axios, Rest Assured)
o Experience in front-end (UI) test automation - web automation (Selenium) & mobile app automation (Appium)
- Experience in one/more of the following is an advantage - TypeScript, Javascript, NodeJS, C#.Net, JSON
- Experience in version control tools (i.e: Git) is a plus
- Experience in cross browser testing & mobile testing tools (i.e: BrowserStack) is a plus
- Experience in performance testing tools (i.e: JMeter) is a plus
- Familiar with continuous integration, build & deployment practices and tools (e.g: Bamboo, Jenkins)
- Strong interpersonal skills
- Strong organization skills ability to handle a dynamic environment
- Ability to prioritize and manage own time
- Positive and professional approach at all times
- Strong analytical and problem solving skills
- Initiative and ability to demonstrate a proactive approach to tasks
- Strong communication skills, both written and verbal
- Ability to work under pressure and to deadlines
The Perks of Working for Appspace:
For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.
Additional perks include:
• Flexible work schedules
• Remote work opportunities
• A casual dress work environment
• 1/2 day Friday's
• Reduced working hours in August
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• Gym allowance
• Training days off
Disclaimer:
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.
PI216572943 Show more details...
At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a... part of a culture thats helping people everywhere love where they work.
About Appspace:
At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global oce locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture thats helping people everywhere love where they work.
Your Role as a QA Test Automation Engineer:
As the QA Test Automation Engineer you will be responsible for test automation to increase the effectiveness and eciency of test coverage for Appspace product suites. This is achieved through designing, developing and maintaining test automation.
A Day in the Life of a QA Test Automation Engineer:
- To contribute and work with a small team of QA Test Automation Engineers to design, develop and maintain test automation frameworks, test automation test suites and test harnesses.
- Mastery of the test automation domain.
- Reduce technical debt by analyzing test automation codes and enhancing the same by code refactoring.
- Work closely with the QA Manager and Management to implement QA Test Automation strategies, and to work in initiatives that improve processes and/or procedures that contribute to performance effectiveness and sciences.
- Provide technical support and guidance in test automation for the projects team you work on to ensure successful delivery of the same.
- Management of in-house testing tools and associated source code.
- Champion test automation best practices and processes.
- Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Management.
What Youll Need:
- Degree in Computer Science, Software Engineering or equivalent.
- Minimum 2 years working experience in an agile software development environment and experience in test automation.
- Proven hands-on experience in test automation frameworks and tools:
o Experience in back-end (API level) - Integrated API (e.g: code-based) & API testing (e.g: Postman, Axios, Rest Assured)
o Experience in front-end (UI) test automation - web automation (Selenium) & mobile app automation (Appium)
- Experience in one/more of the following is an advantage - TypeScript, Javascript, NodeJS, C#.Net, JSON
- Experience in version control tools (i.e: Git) is a plus
- Experience in cross browser testing & mobile testing tools (i.e: BrowserStack) is a plus
- Experience in performance testing tools (i.e: JMeter) is a plus
- Familiar with continuous integration, build & deployment practices and tools (e.g: Bamboo, Jenkins)
- Strong interpersonal skills
- Strong organization skills ability to handle a dynamic environment
- Ability to prioritize and manage own time
- Positive and professional approach at all times
- Strong analytical and problem solving skills
- Initiative and ability to demonstrate a proactive approach to tasks
- Strong communication skills, both written and verbal
- Ability to work under pressure and to deadlines
The Perks of Working for Appspace:
For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.
Additional perks include:
• Flexible work schedules
• Remote work opportunities
• A casual dress work environment
• 1/2 day Friday's
• Reduced working hours in August
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• Gym allowance
• Training days off
Disclaimer:
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.
PI216572943 Show more details...
via Hoboken, NJ - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Job
Summary:
Our Velocity Account Executives (AE) are dynamic, engaging, and entrepreneurial. They are responsible for driving strategy, planning, and executing sales to acquire targeted accounts. By working closely with our strategic partners and channel community, or directly selling to clients, the AE will drive revenue growth through ongoing pipeline development and deal-winning activities... The successful candidate should be comfortable in customer
Job
Summary:
Our Velocity Account Executives (AE) are dynamic, engaging, and entrepreneurial. They are responsible for driving strategy, planning, and executing sales to acquire targeted accounts. By working closely with our strategic partners and channel community, or directly selling to clients, the AE will drive revenue growth through ongoing pipeline development and deal-winning activities... The successful candidate should be comfortable in customer and partner-facing roles and possess strong presentation skills, technical acumen, and the drive to win. Job
Responsibilities:
Take a leadership role driving Appspace sales for your assigned territory Target accounts to acquire as new Appspace customers. Be the go-to expert on Appspace in a collaborative sales approach with strategic technology and channel partners Build and execute on an innovative business plan with our strategic partners and channel community to meet and exceed customer needs Present and demonstrate the Appspace story and platform in early sales stages and coordinate additional resources as needed. Engage with cross-functional resources from Engineering, Marketing, IT, and others as needed to drive Appspace sales Grow and convert pipeline from multiple sources, establishing reference customers in the process Accurately forecast pipeline development and report on opportunities within your assigned territory to deliver sales results Negotiate with peers, partners, and customers using a win/win philosophy Represent Appspace at partner meetings, trade shows, events, and conferences Job Requirements:
Based in Canada, at least 5 years experience in a sales and/or business development role in an Information Technology capacity (Hardware, Software, Networking, etc.) with SaaS selling experience strongly preferred. Bachelor's Degree; Business and/or Computer Science/IT preferred Entrepreneurial thinker; aggressive, energetic, self-starter with an established skillset in solution and relationship sales Proven history of performance in developing and maintaining strong prospect, partner, and customer relationships including confidence in presenting to senior levels Proficient in team selling approach, comfortable applying business acumen and financial expertise to identify and qualify opportunities Experienced in sales strategies including discovery, deal qualification, negotiation, close Prior experience and proficient user of Salesforce or other enterprise-level CRM systems
Salary Range:
$100K -- $150K
Minimum Qualification
SalesEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Summary:
Our Velocity Account Executives (AE) are dynamic, engaging, and entrepreneurial. They are responsible for driving strategy, planning, and executing sales to acquire targeted accounts. By working closely with our strategic partners and channel community, or directly selling to clients, the AE will drive revenue growth through ongoing pipeline development and deal-winning activities... The successful candidate should be comfortable in customer and partner-facing roles and possess strong presentation skills, technical acumen, and the drive to win. Job
Responsibilities:
Take a leadership role driving Appspace sales for your assigned territory Target accounts to acquire as new Appspace customers. Be the go-to expert on Appspace in a collaborative sales approach with strategic technology and channel partners Build and execute on an innovative business plan with our strategic partners and channel community to meet and exceed customer needs Present and demonstrate the Appspace story and platform in early sales stages and coordinate additional resources as needed. Engage with cross-functional resources from Engineering, Marketing, IT, and others as needed to drive Appspace sales Grow and convert pipeline from multiple sources, establishing reference customers in the process Accurately forecast pipeline development and report on opportunities within your assigned territory to deliver sales results Negotiate with peers, partners, and customers using a win/win philosophy Represent Appspace at partner meetings, trade shows, events, and conferences Job Requirements:
Based in Canada, at least 5 years experience in a sales and/or business development role in an Information Technology capacity (Hardware, Software, Networking, etc.) with SaaS selling experience strongly preferred. Bachelor's Degree; Business and/or Computer Science/IT preferred Entrepreneurial thinker; aggressive, energetic, self-starter with an established skillset in solution and relationship sales Proven history of performance in developing and maintaining strong prospect, partner, and customer relationships including confidence in presenting to senior levels Proficient in team selling approach, comfortable applying business acumen and financial expertise to identify and qualify opportunities Experienced in sales strategies including discovery, deal qualification, negotiation, close Prior experience and proficient user of Salesforce or other enterprise-level CRM systems
Salary Range:
$100K -- $150K
Minimum Qualification
SalesEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Bradenton, FL - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space reservation tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and... modernize their workplace experiences. Appspace is a product-first
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space reservation tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and... modernize their workplace experiences. Appspace is a product-first company with a dedicated and passionate team that loves our product and wants our customers to be successful and happy. As we grow into our next phase as a company, we must become a first class product management company with strong product leaders capable of partnering to document the product strategy and the development plan. Position Summary As a Product Manager, you will be responsible for documenting product strategy and leading the planning, execution, and success tracking of the strategy. You will be responsible for gathering and collating product strategy in partnership with senior management, and successful delivery will require coordination and teamwork across marketing, product development, and sales. The successful incumbent will need excellent communication skills, be a great listener, have strong analytical skills, and know how to drive the product management process for the benefit of our customers and our company. You must be able to articulate value propositions both internally and externally while measuring and driving our success and influence our customers' interests. You will interface with multiple cultures and global time zones and in return will have flexible work hours. Job Responsibilities Work with stakeholders to create and organize product and portfolio backlogs. Responsible for definition, documentation, and management of strategic, operational, and technology projects. Responsible for the development and implementation of project plans and schedules, including release forecasting. Responsible for developing roadmaps and working with peers to ensure cross-roadmap continuity and resource balancing. Integrate customer and market research to document competitive analysis, understand customer use cases, and product requirements. Formulate business cases and roadmaps required for cross-functional planning. Document product roadmap, requirements definition, positioning, messaging, and price strategy. Work with product designers and customers to define and refine the user experience. Develop and execute successful go to market plans including launch planning and necessary sales collateral. Successfully coordinate with cross functional teams including engineering, sales, marketing, and customer care to define and deliver to timelines. Track product usage, success, issues, and customer feedback. Work with third parties to assess partnerships and licensing opportunities. Work in an agile environment following scrum development processes. Requirements 5
years previous experience with product management in a cloud-based SaaS business environment. Bachelor's degree in Information Technology, Engineering or related field. Customer facing roles with executive interaction. Experience positioning, messaging and launching products on a global basis. Experience with Pragmatic Marketing concepts. Experience with mobile applications including MDM/MAM. Proven track record for product delivery and launch. Proven ability to initiate and author comprehensive requirement specifications for hardware and software products. High-integrity, team player with demonstrated leadership skills. Strong communication and presentation skills. Strong personal time management skills.
Benefits:
Unlimited PTO Policy (Covers Vacation, Sick & Personal Days) 4 weeks paid Paternity & Maternity Leave o Flexible work schedules Remote work opportunities 401k Plan - 4% Company match 9 Company Holidays Company provided laptop (Choice of Mac, PC, Chromebook) Casual Dress
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Product ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
years previous experience with product management in a cloud-based SaaS business environment. Bachelor's degree in Information Technology, Engineering or related field. Customer facing roles with executive interaction. Experience positioning, messaging and launching products on a global basis. Experience with Pragmatic Marketing concepts. Experience with mobile applications including MDM/MAM. Proven track record for product delivery and launch. Proven ability to initiate and author comprehensive requirement specifications for hardware and software products. High-integrity, team player with demonstrated leadership skills. Strong communication and presentation skills. Strong personal time management skills.
Benefits:
Unlimited PTO Policy (Covers Vacation, Sick & Personal Days) 4 weeks paid Paternity & Maternity Leave o Flexible work schedules Remote work opportunities 401k Plan - 4% Company match 9 Company Holidays Company provided laptop (Choice of Mac, PC, Chromebook) Casual Dress
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Product ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Davenport, IA - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and... modernize their workplace experiences. Appspace has a partner-centric
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and... modernize their workplace experiences. Appspace has a partner-centric go-to-market strategy composed of a mix of reseller, technology, and alliance partners. Our partners deliver the best products, services, and expertise to organizations wanting to get the most out of integrating Appspace into their workplace experience. As the Partner Engineer, you will work closely with our Partner Managers to execute on go-to-market deliverables, including training and technical support for our partners' internal needs. Job
Responsibilities:
Be the Partner Team features and capabilities SME on the Appspace platform. Work closely with the Partner Management team to deliver on key GTM activity with Appspace partners. Provide technical support to Appspace partners. Lead technical presentations of the Appspace platform to Appspace partners. Work with the Appspace Training Team to deliver on partner training initiatives. Work closely with the Appspace product team to manage the Appspace hardware certification program. Represent Appspace at regional and national partner and industry events. Help partners set up and use Appspace to power their executive briefing centers. Manage multiple technical communication channels with assigned partners. Job Requirements:
Minimum of 3 years of managing technology partnerships or relevant experience SaaS industry or reseller company experience Ability to travel as needed (estimated 30% travel) Familiarity with Salesforce or similar CRM
Benefits:
Unlimited PTO Policy (Covers Vacation, Sick & Personal Days) 4 weeks paid Paternity & Maternity Leave Flexible work schedules Remote work opportunities 401k Plan - 4% Company match 9 Company Holidays Company provided laptop (Choice of Mac, PC, Chromebook) Casual Dress
Salary Range:
$80K -- $100K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Responsibilities:
Be the Partner Team features and capabilities SME on the Appspace platform. Work closely with the Partner Management team to deliver on key GTM activity with Appspace partners. Provide technical support to Appspace partners. Lead technical presentations of the Appspace platform to Appspace partners. Work with the Appspace Training Team to deliver on partner training initiatives. Work closely with the Appspace product team to manage the Appspace hardware certification program. Represent Appspace at regional and national partner and industry events. Help partners set up and use Appspace to power their executive briefing centers. Manage multiple technical communication channels with assigned partners. Job Requirements:
Minimum of 3 years of managing technology partnerships or relevant experience SaaS industry or reseller company experience Ability to travel as needed (estimated 30% travel) Familiarity with Salesforce or similar CRM
Benefits:
Unlimited PTO Policy (Covers Vacation, Sick & Personal Days) 4 weeks paid Paternity & Maternity Leave Flexible work schedules Remote work opportunities 401k Plan - 4% Company match 9 Company Holidays Company provided laptop (Choice of Mac, PC, Chromebook) Casual Dress
Salary Range:
$80K -- $100K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Bridgeport, MI - Geebo
posted_at: 5 days agoschedule_type: Full-timesalary: 20–28 an hour
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and... modernize their workplace experiences. Appspace is a product-first
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and... modernize their workplace experiences. Appspace is a product-first company with a dedicated and passionate team that loves our product and wants our customers to be successful and happy. As we grow into our next phase as a company, we must become a first-class product management company with strong product leaders capable of partnering to document the product strategy and the development plan. Job
Summary:
As a Project Manager, you will be responsible for leading and managing key customer projects within our Enhanced Services delivery team. This is a hands-on role, requiring you to both manage projects, as well as execute on some of the deliverables. Successful delivery will require coordination and teamwork across other areas within Client Services as well as marketing, product development, and sales. The successful incumbent will need excellent communication skills, be a great listener, have strong analytical skills, and confidently navigate the project methodology for the benefit of our customers and our company. You will interface with multiple cultures and global time zones and, in return, will have flexible work hours. Job
Responsibilities:
Responsible for management of customer projects, including ability to develop and execute on a project plan, identify and manage risks, monitor and report progress. Responsible for the development and implementation of project plans and schedules, including resource forecasting. Coordinate internal resources and third parties in alignment with project schedule. Create, maintain, and deliver project artifacts to the customer project team. Manage the customer relationship in partnership with the Customer Success and Sales teams. Actively perform risk management and mitigation. Ensure that all projects are delivered on-time within the approved project scope. Manage changes to the project scope, project schedule, and project costs using appropriate change management processes. Actively participate in review and retrospective exercise to identify lessons learned. Report and escalate to management as needed. Own project status reporting internally and externally. Work in an agile environment following scrum development processes. Job Requirements:
5
years previous experience with project management, preferably with SaaS implementation experience Bachelor's degree in Business, Computer Science, Information Technology, or related field Customer-facing roles with executive interaction High-integrity, team player with demonstrated leadership skills Strong communication and presentation skills Strong personal time management skills Ability to adapt to evolving priorities Experience with Google Suite preferred
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Summary:
As a Project Manager, you will be responsible for leading and managing key customer projects within our Enhanced Services delivery team. This is a hands-on role, requiring you to both manage projects, as well as execute on some of the deliverables. Successful delivery will require coordination and teamwork across other areas within Client Services as well as marketing, product development, and sales. The successful incumbent will need excellent communication skills, be a great listener, have strong analytical skills, and confidently navigate the project methodology for the benefit of our customers and our company. You will interface with multiple cultures and global time zones and, in return, will have flexible work hours. Job
Responsibilities:
Responsible for management of customer projects, including ability to develop and execute on a project plan, identify and manage risks, monitor and report progress. Responsible for the development and implementation of project plans and schedules, including resource forecasting. Coordinate internal resources and third parties in alignment with project schedule. Create, maintain, and deliver project artifacts to the customer project team. Manage the customer relationship in partnership with the Customer Success and Sales teams. Actively perform risk management and mitigation. Ensure that all projects are delivered on-time within the approved project scope. Manage changes to the project scope, project schedule, and project costs using appropriate change management processes. Actively participate in review and retrospective exercise to identify lessons learned. Report and escalate to management as needed. Own project status reporting internally and externally. Work in an agile environment following scrum development processes. Job Requirements:
5
years previous experience with project management, preferably with SaaS implementation experience Bachelor's degree in Business, Computer Science, Information Technology, or related field Customer-facing roles with executive interaction High-integrity, team player with demonstrated leadership skills Strong communication and presentation skills Strong personal time management skills Ability to adapt to evolving priorities Experience with Google Suite preferred
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Chantilly, VA - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and modernize their workplace experiences. As a Sales Engineer,
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and modernize their workplace experiences. As a Sales Engineer, you will partner with our Account Executives in a pre-sales technical role, showcasing Appspace product solutions, setting up demonstrations, and explaining features and benefits to customers and partners across the UK and Europe. The candidate must be able to understand customer business needs and use this to define a solution that not only fits those needs but allows the customer to have scalability and flexibility for future needs. The ideal candidate must be able to communicate the value of Appspace solutions at both the technical and... business level. Further, the ideal candidate's interpersonal, presentation, and troubleshooting skills should evoke passion and confidence. Job
Responsibilities:
Provide technical and sales support for assigned and/or prospective customers Take the lead on moving opportunities through the sales process from a technical perspective, knowing when to engage other team members for success and closure Perform technical presentations for customers, partners, and prospects Assist with the development of formal sales plans and proposals for assigned opportunities, selling at the solution and architectural level. Ability to understand complex customer technical and business situations and identify where Appspace solutions can provide value. Help drive account and partner relationship building Keeping up-to-date on relevant competitive solutions, products, and services Job Requirements:
Ability to build strong customer relationships leading to trusted advisor status within customer and partner base In-depth knowledge of baseline pre-sales product and engineering skills Knowledge of relevant solutions sets, product line specifications, performance criteria, and applications of use Competitive knowledge (in the area of digital media and content management) Excellent written and verbal communication, listening, negotiation, and presentation skills Ability to work effectively across teams and add value to the engineering sales team Demonstrated history of exhibiting technical knowledge and consultative skills Prior sales experience preferred; working knowledge/use of Salesforce, Scripting, JAVA programming and Web Development (HTML 5); prior Software/SaaS Company and/or Industry experience Bachelor's Degree and minimum 5 years professional experience (Computer Science/Information Technology and/or Engineering fields preferred but not required)
Salary Range:
$100K -- $150K
Minimum Qualification
Sales EngineeringEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Responsibilities:
Provide technical and sales support for assigned and/or prospective customers Take the lead on moving opportunities through the sales process from a technical perspective, knowing when to engage other team members for success and closure Perform technical presentations for customers, partners, and prospects Assist with the development of formal sales plans and proposals for assigned opportunities, selling at the solution and architectural level. Ability to understand complex customer technical and business situations and identify where Appspace solutions can provide value. Help drive account and partner relationship building Keeping up-to-date on relevant competitive solutions, products, and services Job Requirements:
Ability to build strong customer relationships leading to trusted advisor status within customer and partner base In-depth knowledge of baseline pre-sales product and engineering skills Knowledge of relevant solutions sets, product line specifications, performance criteria, and applications of use Competitive knowledge (in the area of digital media and content management) Excellent written and verbal communication, listening, negotiation, and presentation skills Ability to work effectively across teams and add value to the engineering sales team Demonstrated history of exhibiting technical knowledge and consultative skills Prior sales experience preferred; working knowledge/use of Salesforce, Scripting, JAVA programming and Web Development (HTML 5); prior Software/SaaS Company and/or Industry experience Bachelor's Degree and minimum 5 years professional experience (Computer Science/Information Technology and/or Engineering fields preferred but not required)
Salary Range:
$100K -- $150K
Minimum Qualification
Sales EngineeringEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Dallas, TX - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and modernize their workplace experiences. Job
Summary:
Seeking
Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and modernize their workplace experiences. Job
Summary:
Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision. Shift:
11:
30am EST to 8:
00pm EST Job
Responsibilities:
Respond to Customers technical support inquiries submitted by phone, email or chat meeting... Customers SLA requirements Provide 2nd tier support, training, and mentorship to junior support team members to assist in resolving customer issues Deliver daily updates to Customers by phone, email, or case note entry Create knowledge base articles (WIKI's) to document steps required for complex installations, upgrades, advanced troubleshooting, and known fixes Work on projects in various stages including prep work, building test environments, and verifying deployment correctness as well as project deployment Configure equipment to resolve connectivity issues and network-related challenges including firewalls, ports, TCP/IP settings, and complex security issues Configuration and management of PCs as well as Cisco DMP, MediVue, BrightSign, Chromebox, Crestron, and other devices using Appspace software Manage escalations in JIRA and be the liaison between the Support Team and the Product development team Prepare for and attend customer-facing meetings and provide accurate status updates on escalated issues Perform QA testing of new products and provide feedback to the Development team Continue to expand their knowledge of both Appspace proprietary software as well as relevant IT skills such as scripting, HTML5, APIs, etc. May require travel to customer locations to provide onsite advanced support and/or training Job Requirements:
Must be organized and have excellent oral and written communication skills Creative problem resolution skills and the ability to solve problems by analytical reasoning rather than repetitive learning is required Trustworthy, reliable, and customer-focused Ability to confidently communicate technical issues and game plans to multiple audiences, at a technical expert level in layman's terms Proficiency in Windows XP/Windows 7/Windows 8 and 10 operating systems Troubleshooting experience with Windows 2008 R2/2012 R2, Windows Server 2012/2016 and 2019 including installations Knowledge of networking including LAN/WAN monitoring, TCP/IP config, traffic types, understanding DHCP and DNS services/servers, proxy servers, firewalls, and VPN Experience with IIS configuration, website hosting, and Linux/Unix-like operating systems Experience with database queries on current versions of MySQL, MS SQL, and MongoDB Bachelor's degree in IT/Computer Science, Engineering, or equivalent experience At least 5 years' experience troubleshooting IT/Software applications; SaaS preferred 1
years of supervisory experience preferred 1
years of troubleshooting Network/Security problems preferred Working knowledge of JIRA and Salesforce preferred
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Summary:
Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision. Shift:
11:
30am EST to 8:
00pm EST Job
Responsibilities:
Respond to Customers technical support inquiries submitted by phone, email or chat meeting... Customers SLA requirements Provide 2nd tier support, training, and mentorship to junior support team members to assist in resolving customer issues Deliver daily updates to Customers by phone, email, or case note entry Create knowledge base articles (WIKI's) to document steps required for complex installations, upgrades, advanced troubleshooting, and known fixes Work on projects in various stages including prep work, building test environments, and verifying deployment correctness as well as project deployment Configure equipment to resolve connectivity issues and network-related challenges including firewalls, ports, TCP/IP settings, and complex security issues Configuration and management of PCs as well as Cisco DMP, MediVue, BrightSign, Chromebox, Crestron, and other devices using Appspace software Manage escalations in JIRA and be the liaison between the Support Team and the Product development team Prepare for and attend customer-facing meetings and provide accurate status updates on escalated issues Perform QA testing of new products and provide feedback to the Development team Continue to expand their knowledge of both Appspace proprietary software as well as relevant IT skills such as scripting, HTML5, APIs, etc. May require travel to customer locations to provide onsite advanced support and/or training Job Requirements:
Must be organized and have excellent oral and written communication skills Creative problem resolution skills and the ability to solve problems by analytical reasoning rather than repetitive learning is required Trustworthy, reliable, and customer-focused Ability to confidently communicate technical issues and game plans to multiple audiences, at a technical expert level in layman's terms Proficiency in Windows XP/Windows 7/Windows 8 and 10 operating systems Troubleshooting experience with Windows 2008 R2/2012 R2, Windows Server 2012/2016 and 2019 including installations Knowledge of networking including LAN/WAN monitoring, TCP/IP config, traffic types, understanding DHCP and DNS services/servers, proxy servers, firewalls, and VPN Experience with IIS configuration, website hosting, and Linux/Unix-like operating systems Experience with database queries on current versions of MySQL, MS SQL, and MongoDB Bachelor's degree in IT/Computer Science, Engineering, or equivalent experience At least 5 years' experience troubleshooting IT/Software applications; SaaS preferred 1
years of supervisory experience preferred 1
years of troubleshooting Network/Security problems preferred Working knowledge of JIRA and Salesforce preferred
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
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