Most recent job postings at Ashley Furniture Industries
via Glassdoor posted_at: 3 days agoschedule_type: Full-time
Do you want to work in a position that offers unlimited earnings and growth potential? The Ashley Advantages with Factory Direct... We are THE industry leader: # 1 selling furniture brand in the world # 1 retailer of furniture and bedding in the United States We offer the best compensation package in furniture industry: · Ashley Sales Academy equips you for success by providing comprehensive, paid 2-week training · Presidents, Premier, and Do you want to work in a position that offers unlimited earnings and growth potential?

The Ashley Advantages with Factory Direct...

We are THE industry leader:

# 1 selling furniture brand in the world

# 1 retailer of furniture and bedding in the United States

We offer the best compensation package in furniture industry:

· Ashley Sales Academy equips you for success by providing comprehensive, paid 2-week training

· Presidents, Premier, and Coaching Programs offer additional weekly bonus opportunity

· Commissions/bonuses generated weekly on written sales

· Quarterly and annual awards recognize achievement

· 401k program with company match

· Medical, dental and vision benefit plans starting as low as $25 a week

· Earn up to $1,000 by referring qualified candidates for open positions

Schedule Expectations

Scheduled to work a minimum of 40 hours per week including Saturdays and Sundays; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs.

Scheduled for two days off each week, except during holidays or blackout periods.

Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Experience Requirements

Must be highly motivated, have positive mindset, and great people skills.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:
• 8 hour shift

Supplemental pay types:
• Commission pay

Work Location: One location
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via Glassdoor schedule_type: Full-time
Ashley HomeStore is looking for qualified leaders for our locations in Norwalk, Orange, and Brookfield. We’re currently looking to hire a qualified Entry Level Store Manager in Training for all 3 locations! This is for someone who’s highly motivated, enjoys working with people, and loves making money. Entry Level Store Manager Benefits... • Starting pay is competitive at $600/week with increases based on experience and performance • Commission Ashley HomeStore is looking for qualified leaders for our locations in Norwalk, Orange, and Brookfield. We’re currently looking to hire a qualified Entry Level Store Manager in Training for all 3 locations! This is for someone who’s highly motivated, enjoys working with people, and loves making money.

Entry Level Store Manager Benefits...
• Starting pay is competitive at $600/week with increases based on experience and performance
• Commission and bonuses
• Full time opportunity
• Dental, health, life, vision insurance available
• Paid time off / paid training
• 401k retirement plan available
• Employee assistance program
• Incredible work environment!

Entry Level Store Manager Requirements:
• Prior experience in retail management or leadership
• Available 42-46 hours per week (includes weekends)

Entry Level Store Manager Responsibilities:
• Greeting guests at the door and answering any / all questions they may have
• Assisting floor staff with orders, inquiries, deliveries, forms, and documents
• Helping Management track sales and helping sales associates with deals
• Other duties as assigned

Job Type: Full-time

Pay: From $600.00 per week

Experience:
• Retail Management: 1 year (Required)

Work Location: Multiple Locations
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via Glassdoor posted_at: 3 days agoschedule_type: Full-timesalary: 75,000–116,556 a year
The Sales Manager will develop a sales force focused on repeat customer and referrals. They follow-through with their customers, and they build successful customer relationships. Coach, train and develop each sales team member toward achieving their goals while ensuring overall company sales goals and objectives are attained. Lead the entire sales team toward increased effectiveness through... performance measurement while also ensuring each Sales The Sales Manager will develop a sales force focused on repeat customer and referrals. They follow-through with their customers, and they build successful customer relationships. Coach, train and develop each sales team member toward achieving their goals while ensuring overall company sales goals and objectives are attained. Lead the entire sales team toward increased effectiveness through... performance measurement while also ensuring each Sales Associate/Product Specialist is in alignment with the company’s mission statement and principles. Set benchmarks and reach them in the following areas: Written Sales, Close Ratio, Average Sale per Customer, Traffic Projected, Fabric Protection, Extended warranties, Staffing Levels.

Essential Functions

· Ensure the sales functions support the company’s mission and values.

· Manage selling activities to maximize sales performance, profitability, and customer satisfaction.

· Help in recruiting and selecting customer-driven and service-minded Sales Associates.

· Schedule, train, motivate and develop selling staff to reach their fullest potential and maximize business opportunities.

· Create a positive work environment resulting in low turnover of staff.

· Monitor and address performance issues on a timely basis.

· Develop awareness and strictly enforce policies, procedures, and standards.

· Utilize reporting tools to build sales and quality controls.

· Work closely with Sales Associate team members to effectively service our customer and meet required team sales goals.

· Set the example for great service to our customers. They are always given the attention that they deserve and require.

· Train employees on computer system.

· Train sales associates on accessories.

· Ongoing developmental training of sales associates in customer to client skills. Sales Associates support the company selling system. Perform monthly one-on-one coaching sessions with each Sales Associate.

· Ensure all Sales Team Members achieve customer satisfaction through the professional consulting to customers and helping them achieve the home environment that they desire. They listen closely, assist in turning their needs to wants, and then create clients from customers

· Control all customer-owned merchandise so that it is repaired and returned to customer promptly. Merchandise is not lost or damaged further.

· Responsible to open and close the store as well as make daily bank deposits.

· Serve as the checkpoint for processed sales. Ensure all paperwork is neat, complete and accurate. There are no cancellations, service, or delivery issues from improper processing of orders. All sales orders are reviewed at the end of each day. Mistakes are corrected and addressed with the Sales Associate. Disciplinary action is taken for repeat errors. Incorrectly processed sales are not paid commissions.

· Close out sales and post cash.

· Maintain company security and monitor the alarms.

· Authorize and approve all price adjustments, cancellations, and refunds as necessary. Create guidelines in this area.

· Work closely with Store Manager/Merchandiser to manage and control inventory of clearance, damaged, and showroom product.

· Make certain the showroom floor is “picture perfect” at all times and our merchandise presentation exceeds customer expectations. The floor is always displayed to company standards.

· Work with Store Manager/Merchandiser to oversee the tagging of all merchandise and ensure they are accurate.

· Ensure merchandise removed from the floor is immediately replaced so there are never holes on the Showroom floor.

· Communicate the nail down list to the sales team as needed. The appropriate merchandise is locked to the floor.

· Communicate with the sales team reasons merchandising decisions were made. Train associates on how to interactively use merchandise produced.

· Coordinate with the Store Manager/Merchandiser in the supervision of touching up and repairing floor samples.

· Recommend accessories for advertising.

· Maintain the floor display with the original plan.

· Work with Merchandiser to organize, maintain, and price the clearance center in an effort to continuously move discontinued and damaged merchandise through the system. The clearance center should be kept just as perfect as the Showroom floor.

· Assist with the tagging and placement of accessories. Appropriate assistance is afforded to the Visual Merchandiser, as time allows.

· Facilitate in producing and/or ordering store signs and tags.

· Help pull and prepare transfer merchandise and place on the floor.

· Participate as needed to resolve customer service issues.

· Help sales associates with individual customers as needed. Associates have confidence in your ability to assist them with any step in the sales process.

· Take overflow customers and maintain personal sales

· Ensure that traffic is counted accurately. Audit traffic counting practices and verify advertising effectiveness.

· Collect UPS Logs daily,, and see to it that traffic count information is accurate. All sales associates complete their Daily Sales Worksheets before leaving.

· Acquire necessary education. Attend training sessions, etc., for new products or to improve abilities as required.

· Work to develop your own performance.

· Develop professional working relationships with all company employees.

· Participate in the taking of physical inventories.

· Whatever you need to do to enhance overall operations.

Schedule Expectations

· Scheduled to work a minimum of 40 hours per week including Saturdays and Sundays; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs.

· Scheduled for two days off each week, except during holidays or blackout periods.

· Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Education & Experience Requirements

· High school diploma or GED. Associate’s or bachelor’s degree preferred.

· Must demonstrate ability to work in a fast pace environment that reflect the business needs of the company.

· Strong ability to get results through others by effective goal setting and performance measurement.

· Strong leadership, coaching, interpersonal and communication skills

· Ability to empower and develop a team and hold them accountable

· Ability to build solid work relationships and teamwork throughout an organization

· Highly organized and ability to adapt quickly to changing priorities

· Strong MS Office skills (Word, Excel, Power Point), and the ability to easily learn Ashley’s internal computer systems

Job Type: Full-time

Job Type: Full-time

Pay: $75,000.00 - $116,556.00 per year

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:
• 8 hour shift

Work Location: One location
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via Glassdoor posted_at: 8 days agoschedule_type: Full-time
The Visual Merchandising Manager is accountable for implementing a visual merchandising strategy to aid in the achievement of Ashley sales volume and financial objectives. This involves designing and executing visually-appealing, well-balanced store merchandise displays; managing incoming merchandise receipt and new product placement; ensuring a professional store experience for every guest; and... maintaining a personal focus on continuous learning The Visual Merchandising Manager is accountable for implementing a visual merchandising strategy to aid in the achievement of Ashley sales volume and financial objectives. This involves designing and executing visually-appealing, well-balanced store merchandise displays; managing incoming merchandise receipt and new product placement; ensuring a professional store experience for every guest; and... maintaining a personal focus on continuous learning and improvement. Overall, the Visual Merchandising Manager is responsible for store visual activities that keep Ashley as the #1 home furnishings market leader and distinguish it as a brand that exemplifies style, selection, quality and value.

Essential Functions
• Designing and Executing Visually-Appealing, Well-Balanced Store Merchandise Displays . The Visual Merchandising Manager develops and delivers a high quality merchandise display by:
• Coordinating store displays based on floor plans and plan-o-grams for furniture, lighting and accessories in collaboration with the Regional Visual Manager, store management and staff.
• Executing floor moves or any other necessary changes consistent with the layout plan, customer demands and product focus to maintain a positive store image.
• Remerchandising displays, signage, point-of-sale and select areas regularly to maximize product sell through.
• Adhering to all visual merchandising standards and bulletins provided by the Merchandising Directors and in accordance with the Visual Merchandising Scorecard.
• Communicating regularly with the Regional Visual Manager on what has sold.
• Assisting in new store openings, as needed.
• Managing Incoming Merchandise Receipt and New Product Placement. The Visual Merchandiser coordinates merchandise receipt and new product placement by:
• Receiving and inventorying accessory merchandise and other product shipments in collaboration with the Warehouse Associate.
• Coordinating product tagging, felt-dotting and showroom placement.
• Working with the Regional Visual Manager to transition seasonal products in a timely manner.
• Ensuring a Professional Store Experience for Every Guest. The Visual Merchandising Manager assists fellow associates in ensuring a professional store experience for every guest by:
• Communicating Ashley’s visual merchandising standards and involving the store team in the visual maintenance of the store.
• Completing store recovery processes throughout the day and maintaining store interior and exterior appearance with the assistance of the Warehouse and Housekeeping Associates, including the initiation of repair/maintenance of store lighting, fixtures, paint, flooring, etc.
• Ensuring the audio/visual impact (e.g., store music, sign height, etc.) is in compliance with Ashley standards.
• Maintaining a Personal Focus on Continuous Learning & Improvement. The Visual Merchandising Manager ensures a continued focus on performance improvement and personal/professional development by:
• Developing high levels of knowledge on all AHS business products and initiatives, as well as keeping up-to-date on fashion styles and trends.
• Managing and improving performance measures through use of Continuous Improvement tools.
• Performing regular competitive shopping to stay abreast of the local competitive environment.
• Participating actively in store meetings and one-on-one coaching sessions; mentoring store associates on merchandising basics and assisting in any training activities.

Nonessential Functions:
• In addition to the biannual inventory process, the Visual Merchandising Manager may occasionally perform non-exempt duties, such as unloading trailers, as needed for proper store operation.
• The Visual Merchandising Manager will occasionally travel to other locations, sometimes with short notice.
• The Visual Merchandising Manager will perform other duties as assigned from time to time.

Schedule Expectations
• The Visual Merchandising Manager is scheduled to work a minimum of 40 hours per week; the number of hours worked will increase during the holidays or blackout periods, for vacation coverage, or for other business needs.
• The Visual Merchandising Manager is scheduled for two (2) days off each week, except during holidays or blackout periods.
• Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Education & Experience Requirements
• AA or AS degree in retail management, visual merchandising, graphic design, marketing or related field required; BA or BS degree preferred. Equivalent experience may be considered in lieu of education.
• Two years visual merchandising or design experience preferred; furniture retail sales or marketing experience helpful.
• Must be computer savvy.
• Must have advanced knowledge of all Microsoft Suites.

Job Type: Full-time
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via Glassdoor posted_at: 9 days agoschedule_type: Full-time
Job Description Summary... The VL is responsible in assisting in executing and achieving all corporate strategies and business goals. The VL is accountable for fostering and maintaining an inclusive and collaborative work environment that drives business results, promotes amazing guest experiences and maintains a highly engaged team of store employees. The VL is responsible to effectively manage all day-to-day functions of the store including the Job Description

Summary...

The VL is responsible in assisting in executing and achieving all corporate strategies and business goals. The VL is accountable for fostering and maintaining an inclusive and collaborative work environment that drives business results, promotes amazing guest experiences and maintains a highly engaged team of store employees. The VL is responsible to effectively manage all day-to-day functions of the store including the guest experience, employee engagement, visual merchandising and operational excellence.

Essential Functions

SALES GENERATION
• Seek ways to support the sales team and drive overall sales
• Deliver exceptional performance while assisting in the sales (TO) process
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
• Maximize all in store marketing events, i.e. VIP Events, Private Events

OPERATIONS
• Manage and drive 100% compliance of all visual processes
• Control store payroll and expenses and maintain budgets, continually striving to reduce costs
• Manage store inventory
• Assist in training staff in all areas of responsibility
• Build and maintain good communication with members of corporate office, property management and other stores
• Facilitate the prompt repair of store equipment as required
• Exhibit proficiency in computer programs used by the Company including: Word, Excel

MERCHANDISING/VISUAL
• Implement and maintain all corporate merchandising directives and ensure execution of effective merchandising strategies
• Ensuring proper signage is being utilized to effectively market in-store products
• Take pride and accountability for the visual appearance of the store
• Responsible to maintain a selling floor that is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
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via Glassdoor posted_at: 9 days agoschedule_type: Full-time
Job Description Summary... The VL is responsible in assisting in executing and achieving all corporate strategies and business goals. The VL is accountable for fostering and maintaining an inclusive and collaborative work environment that drives business results, promotes amazing guest experiences and maintains a highly engaged team of store employees. The VL is responsible to effectively manage all day-to-day functions of the store including the Job Description

Summary...

The VL is responsible in assisting in executing and achieving all corporate strategies and business goals. The VL is accountable for fostering and maintaining an inclusive and collaborative work environment that drives business results, promotes amazing guest experiences and maintains a highly engaged team of store employees. The VL is responsible to effectively manage all day-to-day functions of the store including the guest experience, employee engagement, visual merchandising and operational excellence.

Essential Functions

SALES GENERATION
• Seek ways to support the sales team and drive overall sales
• Deliver exceptional performance while assisting in the sales (TO) process
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
• Maximize all in store marketing events, i.e. VIP Events, Private Events

OPERATIONS
• Manage and drive 100% compliance of all visual processes
• Control store payroll and expenses and maintain budgets, continually striving to reduce costs
• Manage store inventory
• Assist in training staff in all areas of responsibility
• Build and maintain good communication with members of corporate office, property management and other stores
• Facilitate the prompt repair of store equipment as required
• Exhibit proficiency in computer programs used by the Company including: Word, Excel

MERCHANDISING/VISUAL
• Implement and maintain all corporate merchandising directives and ensure execution of effective merchandising strategies
• Ensuring proper signage is being utilized to effectively market in-store products
• Take pride and accountability for the visual appearance of the store
• Responsible to maintain a selling floor that is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
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via Glassdoor posted_at: 11 days agoschedule_type: Full-time
The Operations Representative (OR) assists in driving Ashley HomeStore success through the provision of exceptional customer care and administrative services that ensure a positive and amazing HomeStore guest experience. This involves performing Guest-focused sales order entry, payment processing, providing clerical support to store administration and accounting functions, participating in... continuous learning and professional development activities. The Operations Representative (OR) assists in driving Ashley HomeStore success through the provision of exceptional customer care and administrative services that ensure a positive and amazing HomeStore guest experience. This involves performing Guest-focused sales order entry, payment processing, providing clerical support to store administration and accounting functions, participating in... continuous learning and professional development activities. Overall, the OR contributes to the HomeStore high performance culture by modeling our core values and ensuring high levels of customer care that keep Ashley as the #1 home furnishings market leader in style, selection, quality and value.

Essential Functions
• Performing Customer-Focused Sales Order Entry and Payment Processing. The OR supports the provision of an outstanding customer experience for every guest by:
• Performing sales order entry and payment processing, verifying the accuracy of sales paperwork and maintaining needed sales transaction documentation.
• Reviewing and accurately processing credit paperwork, terms/conditions of sale and financing arrangements in accordance with finance company policies and procedures.
• Handling cash and the cash drawer, ensuring appropriate balance throughout the day.
• Scheduling Guest product deliveries.
• Handling Guest inquiries or issues regarding sales, billing, pick up and/or delivery dates.
• Completing credit memos and performing product exchanges, when authorized.
• Providing Clerical Support to Store Administration and Accounting Functions. The OR provides clerical support to store administration and accounting by:
• Handling telephone traffic and routing calls using professional paging methods.
• Assisting in the completion of daily cash sales reports and other store-related reporting.
• Helping with store opening and closing procedures, including cash balancing and daily checklists.
• Providing general support in stock/order checking, part ordering, invoice filing, and receiving.
• Assisting in inventory and loss prevention processes and controls.
• Participating in Continuous Learning and Professional Development Activities. The OR focuses on his/her professional development by:
• Developing and maintaining high levels of knowledge on all Ashley products, initiatives, and operations procedures.
• Participating actively in meetings and coaching sessions with managers and trainers.

Nonessential Functions

The OR may occasionally perform other non-exempt duties, such as unloading trailers or merchandising the sales floor, as needed for proper store operation, or travel to other locations. He/she may perform other duties as assigned from time to time.

Schedule Expectations

The OR is scheduled to work a maximum of 40 hours per week; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs. He/she is scheduled to close two nights each week and for two days off each week, except during holidays or blackout periods. Regular punctual attendance at the assigned store in accordance with these expectations is an essential function of the job and all job functions are performed at designated job location.

Education & Experience Requirements

High school diploma or GED required. Six months of retail office administration or customer service experience preferred; furniture retail experience preferred
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via Glassdoor posted_at: 11 days agoschedule_type: Full-time
The Operations Representative (OR) assists in driving Ashley HomeStore success through the provision of exceptional customer care and administrative services that ensure a positive and amazing HomeStore guest experience. This involves performing Guest-focused sales order entry, payment processing, providing clerical support to store administration and accounting functions, participating in... continuous learning and professional development activities. The Operations Representative (OR) assists in driving Ashley HomeStore success through the provision of exceptional customer care and administrative services that ensure a positive and amazing HomeStore guest experience. This involves performing Guest-focused sales order entry, payment processing, providing clerical support to store administration and accounting functions, participating in... continuous learning and professional development activities. Overall, the OR contributes to the HomeStore high performance culture by modeling our core values and ensuring high levels of customer care that keep Ashley as the #1 home furnishings market leader in style, selection, quality and value.

Essential Functions
• Performing Customer-Focused Sales Order Entry and Payment Processing. The OR supports the provision of an outstanding customer experience for every guest by:
• Performing sales order entry and payment processing, verifying the accuracy of sales paperwork and maintaining needed sales transaction documentation.
• Reviewing and accurately processing credit paperwork, terms/conditions of sale and financing arrangements in accordance with finance company policies and procedures.
• Handling cash and the cash drawer, ensuring appropriate balance throughout the day.
• Scheduling Guest product deliveries.
• Handling Guest inquiries or issues regarding sales, billing, pick up and/or delivery dates.
• Completing credit memos and performing product exchanges, when authorized.
• Providing Clerical Support to Store Administration and Accounting Functions. The OR provides clerical support to store administration and accounting by:
• Handling telephone traffic and routing calls using professional paging methods.
• Assisting in the completion of daily cash sales reports and other store-related reporting.
• Helping with store opening and closing procedures, including cash balancing and daily checklists.
• Providing general support in stock/order checking, part ordering, invoice filing, and receiving.
• Assisting in inventory and loss prevention processes and controls.
• Participating in Continuous Learning and Professional Development Activities. The OR focuses on his/her professional development by:
• Developing and maintaining high levels of knowledge on all Ashley products, initiatives, and operations procedures.
• Participating actively in meetings and coaching sessions with managers and trainers.

Nonessential Functions

The OR may occasionally perform other non-exempt duties, such as unloading trailers or merchandising the sales floor, as needed for proper store operation, or travel to other locations. He/she may perform other duties as assigned from time to time.

Schedule Expectations

The OR is scheduled to work a maximum of 40 hours per week; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs. He/she is scheduled to close two nights each week and for two days off each week, except during holidays or blackout periods. Regular punctual attendance at the assigned store in accordance with these expectations is an essential function of the job and all job functions are performed at designated job location.

Education & Experience Requirements

High school diploma or GED required. Six months of retail office administration or customer service experience preferred; furniture retail experience preferred
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via Glassdoor posted_at: 19 days agoschedule_type: Full-time
Summary The Housekeeping Associate ensures the showroom is kept clean and orderly as well as assists in providing an amazing guest experience... Essential Functions • Maintains cleanliness of the interior and exterior showroom, warehouse areas, parking lot, restrooms, common areas, etc. • Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety • Performs dusting, vacuuming, Summary

The Housekeeping Associate ensures the showroom is kept clean and orderly as well as assists in providing an amazing guest experience...

Essential Functions
• Maintains cleanliness of the interior and exterior showroom, warehouse areas, parking lot, restrooms, common areas, etc.
• Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety
• Performs dusting, vacuuming, general maintenance, custodial and trash removal tasks.
• Works with Visual Manager to ensure all areas of the showroom are in presentable appearance.
• Conducts inventory cycle counts as directed.
• Maintain showroom track lighting to assist in product placement.
• Perform minor store maintenance function, including but not limited to:

o Minor plumbing repairs

o Painting and patching of drywall
• Assist warehouse team member in product placement and preparation for any store sales events.

Position Qualifications
• Minimum 2 years’ housekeeping/janitorial experience
• Strong attention to detail and excellent time management and organizational skills
• Ability to read, understand and follow verbal and written instructions
• Ability to work independently and with a team in a fast paced environment.
• Ability to lift, lower, push or pull furniture up to and in excess of 50 lbs.
• Ability to stand for long periods of time
• Possess a neat, clean and professional appearance
• Serve Guests with a high level of courtesy
• Apply troubleshooting abilities to solve potential customer service issues.

Schedule Expectations
• The Housekeeping Team Member is expected to work 40 hours per week. During peak times, they may be asked to work overtime hours to support the store.
• The Housekeeping Team Member will be required to travel to assist in the opening of new stores.

Education & Experience Requirements
• H.S. Diploma or GED
• Prior Warehouse experience preferred
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via Glassdoor posted_at: 2 days agoschedule_type: Full-time
The Retail Sales Associate (title with a promise “Trusted Advisor”) is responsible for providing an amazing personalized guest experience. They will be ambassador for our mission, vision, core values, and the way we play. They will be subject matter experts of products, services, and promotions. They will follow our proven processes while utilizing their sales and relationship skills. Essential... Functions • Selling Ashley Products Supported The Retail Sales Associate (title with a promise “Trusted Advisor”) is responsible for providing an amazing personalized guest experience. They will be ambassador for our mission, vision, core values, and the way we play. They will be subject matter experts of products, services, and promotions. They will follow our proven processes while utilizing their sales and relationship skills.

Essential... Functions
• Selling Ashley Products Supported by Outstanding Customer Service. The Retail Sales Associate sells the full suite of Ashley products and services by:
• Welcoming and professionally engaging every guest to ensure customer expectations are met and the Ashley brand image is properly represented.
• Following the Ashley Sales Approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. This includes performing product presentations, attempting to close each sales opportunity and adding on additional items and extended warranties to the sale.
• Contacting customers by telephone, mail or e-mail after product delivery to ensure total satisfaction and establish next steps to continue to serve the customer in their home furnishing needs.
• Completing Post-Sales Administration. The Retail Sales Associate completes post-sales administration by:
• Carrying out appropriate paperwork and order entry processes following each sale, to ensure accurate and thorough communications of Ashley Terms and Conditions and customer expectations.
• Providing paperwork (e.g., sales orders, delivery instructions, information journal, etc.) to the Customer Service Department for execution.
• Following the Sales System Set-up Process and ensuring data is entered correctly into the UPs System, including capturing customer email addresses in POS 9 post-sale.
• Completing customer information and sketch forms to build lead database and to track advertising.
• Ensuring a Professional In-Store Experience for Every Guest. The Retail Sales Associate assists fellow associates in ensuring a professional in-store experience for every guest by:
• Completing showroom floor recovery processes throughout the day.
• Maintaining neatness and cleanliness in designated areas in compliance with Ashley’s safety and health standards and policies.
• Maintaining a Personal Focus on Continuous Learning and Improvement. The Retail Sales Associate ensures a continued focus on performance improvement and personal/professional development by:
• Working vigorously on sales performance improvement by using available learning tools and programs.
• Developing and maintaining high levels of knowledge on Ashley business products and initiatives.
• Participating actively in sales meetings and one-on-one coaching sessions with store managers and trainers.
• The Retail Sales Associate will have the following KPIs:
• Achieve Black Dot or better Sales Budget (Minimum of $15,000 per week)
• Bedding
• Protection
• Accessories
• Sales Per Hour
• Close Rate
• Average Sale
• Split %
• Net Gross Margin
• Total Piece Exception Rate
• Net Promoter Score

Nonessential Functions

The Retail Sales Associate may occasionally perform non-exempt duties, such as cashiering or merchandising the sales floor, as needed for proper store operation. He/she may occasionally travel to other locations to attend meetings or training sessions. The Retail Sales Associate performs other duties as assigned from time to time, such as assisting in the store inventory processes.

Schedule Expectations
• Scheduled to work a minimum of 40 hours per week including Saturdays and/or Sundays; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs.
• Scheduled for two days off each week, except during holidays or blackout periods.
• Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Education & Experience Requirements

High school diploma or GED required; AA or AS degree in business administration, marketing, merchandising, public relations or retail preferred. Three to six months sales experience preferred; furniture retail experience preferred
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