Most recent job postings at Asurion
via MightyRecruiter schedule_type: Full-time
The Lead Tech supports the Store Lead by overseeing inventory, conducting buybacks/RMA’s, and provides training to the Back of the House team to ensure everyone is fully trained and equipped to handle all BOH functions. Essential Functions... • Accountable for all repairs done in house • Accountable for managing back of house and supervising other staff techs • Accountable for maintaining SLAs on TAT for repairs • Accountable for ramping The Lead Tech supports the Store Lead by overseeing inventory, conducting buybacks/RMA’s, and provides training to the Back of the House team to ensure everyone is fully trained and equipped to handle all BOH functions.

Essential Functions...

• Accountable for all repairs done in house

• Accountable for managing back of house and supervising other staff techs

• Accountable for maintaining SLAs on TAT for repairs

• Accountable for ramping new Techs to proficiency

• Ability to perform repairs on all devices

• Accountable for ensuring parts are available (ordering, receiving all PO’s and items)

• Account for repair bounce

• Can fill in for the Store Lead if the store Lead is away

• Perform routine inventory counts- reconciliation for all shrink and discrepancies to the store lead

• Ensures all new process tools and procedures are rolled out for back of the house

• Ensures all BOH trainings are completed by technicians

• Ability to coach employees on a day to day basis.

• Ensure all active WOs are addressed by the end of the day.

• Accountable for all Buybacks and RMA’s

• Owns BOH cleanliness

• Ensures PPE supplies are ordered and utilized

• Ensures safety standards are in place and met

• Ability to coach and sell products and services

Competencies

1. Communication and Superior Customer Service.

2. Global & Cultural Awareness.

3. Relationship Management

Supervisory Responsibility

The Lead Tech will support the Store Lead in coaching and training the technician staff.

Work Environment

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with customers and navigate throughout the store occasionally listing large items up to 35 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Sunday, 8 a.m. to 10:00 p.m
Show more details...
via Salary.com schedule_type: Full-time
At Asurion Tech Repair & Solutions you'll be assisting customers with their electronics that need repairs. To keep it simple; Get paid to learn how to fix smartphones, computers & much more. Asurion Tech Repair and Solutions (formerly uBreakiFix) specializes in electronic repairs including: cell phones, screen repairs, gaming consoles, tablets, and computers. Founded in 2009, the company has... rapidly expanded to have over 700 stores nationwide in At Asurion Tech Repair & Solutions you'll be assisting customers with their electronics that need repairs. To keep it simple; Get paid to learn how to fix smartphones, computers & much more. Asurion Tech Repair and Solutions (formerly uBreakiFix) specializes in electronic repairs including: cell phones, screen repairs, gaming consoles, tablets, and computers. Founded in 2009, the company has... rapidly expanded to have over 700 stores nationwide in markets across the U.S and Canada. With partnerships with businesses like Google and Samsung, the company is continuously evolving and providing room for advancement.

Job Types: Full-time, Internship

Pay: $48,000.00 - $60,000.00 per year

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Overtime
• Weekend availability

Supplemental pay types:
• Commission pay

Work Location: One location
Show more details...
via Salary.com schedule_type: Full-time
Job Description Summary Field Tech Sales Expert (full-time... Location: Long Island, NY Pay rate: $22.80/hour base pay Job Description At Asurion, we don’t just provide customers with exceptional service — we create an environment for our employees to thrive and grow while they help our customers enjoy and do more with their technology. We take care of you (benefits/perks): • Base pay is guaranteed and paid bi-weekly early access to earned Job Description Summary

Field Tech Sales Expert (full-time...

Location: Long Island, NY

Pay rate: $22.80/hour base pay

Job Description

At Asurion, we don’t just provide customers with exceptional service — we create an environment for our employees to thrive and grow while they help our customers enjoy and do more with their technology.

We take care of you (benefits/perks):
• Base pay is guaranteed and paid bi-weekly early access to earned pay, now available!
• You will receive additional compensation based on sales performance
• Mileage reimbursement is paid weekly based on IRS guidelines
• Phone stipend $35/month or company phone
• Generous medical, dental and vision benefits program available
• Ongoing training and continuing education
• Simple interview process with same-day offers provided to top candidates

As a Field Tech Sales Expert, here’s what you can expect to do:

Our Experts are passionate about building relationships with customers by identifying their needs and selling upgraded solutions. Experts will be delivering and servicing devices within 24 hours and selling Asurion smart home and related products.
• Provide premier service and upsell products that give each customer the best experience with their technology
• Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics
• Meet with customers face-to-face at their homes
• Always upsell Asurion smart home and other products
• Meet sales and service goals and grow from feedback and coaching
• Travel daily to and from the job location and several customer locations throughout a designated region, possibly in heavy traffic and inclement weather

Here’s what you’ll bring to the team:
• Prior experience in sales or customer service (preferred)
• A valid driver’s license and satisfactory driving record with at least 1 year of driving experience
• A personal vehicle to drive to appointments up to a 120-miles one way.
• Comfort working around dogs, cats and other pets that may be present in customer homes
• Full Time – Ability to work 8 hour shift 5 days/week (hours between 11:55 a.m. - 9:00 p.m.)

Health and safety measures:

Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work. At Asurion, employee health and safety are our top priority. Therefore, we have implemented processes and precautions to prevent the spread of COVID-19.

Get to know us:

Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M customers worldwide (more than Netflix and Hulu combined
Show more details...
via Geebo posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Overview Our team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering Overview Our team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise.
We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.
The In-Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
What you will do Resolve customer issues by troubleshooting and repairing their electronic devices Sell personalized product solutions that meet customer needs Expand your knowledge of UBreakiFix's products and culture Deliver world class customer service Demonstrate UBreakiFix's Core Values in all interactions Be responsible for inventory management What you need to be successful A passion for solving problems and delivering solutions A love for people and the devices that enrich their lives... One or more years of customer service/retail sales experience preferred Reliable and flexible when it comes to dealing with difficult situations The ability to quickly adapt in an ever-changing environment Motivated to meet and exceed evolving key performance objectives Ability to work a flexible retail schedule You are a good fit if you have Six months experience with product service support or electronics troubleshooting Knowledge of mobile devices and operating systems High School diploma or equivalent preferred Strong oral and written communication skills Strong teamwork and collaboration skills Basic knowledge of Microsoft Office We take care of you Competitive and incentive-based pay Benefits including health, dental, and vision Retirement Savings Plan Paid time off Tuition reimbursement program Ongoing training to grow your skills.
Estimated Salary: $20 to $28 per hour based on qualifications
Show more details...
via Asurion Careers posted_at: 6 days agoschedule_type: Full-time and Part-time
Field Tech Sales Expert Location: Stamford, CT... Pay rate: $24.80/hour base pay At Asurion, we don’t just provide customers with exceptional service — we create an environment for our employees to thrive and grow while they help our customers enjoy and do more with their technology. We take care of you (benefits/perks): • Base pay is guaranteed and paid bi-weekly • You will receive additional compensation based on sales performance • Field Tech Sales Expert

Location: Stamford, CT...

Pay rate: $24.80/hour base pay

At Asurion, we don’t just provide customers with exceptional service — we create an environment for our employees to thrive and grow while they help our customers enjoy and do more with their technology.

We take care of you (benefits/perks):
• Base pay is guaranteed and paid bi-weekly
• You will receive additional compensation based on sales performance
• Mileage reimbursement is paid weekly based on IRS guidelines
• Phone stipend $35/month or company phone
• Generous medical, dental and vision benefits program available
• Ongoing training and continuing education
• Simple interview process with same-day offers provided to top candidates

As a Field Tech Sales Expert, here’s what you can expect to do:

Our Experts are passionate about building relationships with customers by identifying their needs and selling upgraded solutions. Experts will be delivering and servicing devices within 24 hours and selling Asurion smart home and related products.
• Provide premier service and upsell products that give each customer the best experience with their technology
• Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics
• Meet with customers face-to-face at their homes
• Always upsell Asurion smart home and other products
• Meet sales and service goals and grow from feedback and coaching
• Travel daily to and from the job location and several customer locations throughout a designated region, possibly in heavy traffic and inclement weather

Here’s what you’ll bring to the team:
• Prior experience in sales or customer service (preferred)
• A valid driver’s license and satisfactory driving record with at least 1 year of driving experience
• A personal vehicle to drive to appointments up to a 120-miles one way.
• Comfort working around dogs, cats and other pets that may be present in customer homes
• Part Time - Ability to work a 5 days/week (hours: 3:55 p.m. to 9:00 p.m.)
• Full Time – Ability to work 8 hour shift 5 days/week (hours between 11:55 a.m. - 9:00 p.m.)
• *Full Time – Ability to work 10 hour shift 4 days/week* (hours between 9:00 a.m. - 9:00 p.m.)
• California: Ability to work 8 hour shift 5 days/week (hours between 9:00 a.m. - 9:00 p.m.)

Health and safety measures:

Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work. At Asurion, employee health and safety are our top priority. Therefore, we have implemented processes and precautions to prevent the spread of COVID-19.

Get to know us:

Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined
Show more details...
via Salary.com schedule_type: Full-time
Since its inception in 2009, uBreakiFix (Now known as "Asurion Tech Repair & Solutions") has grown to more than 500 stores in markets across the U.S., Puerto Rico and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working... with smartphones and computers? Well then come join Since its inception in 2009, uBreakiFix (Now known as "Asurion Tech Repair & Solutions") has grown to more than 500 stores in markets across the U.S., Puerto Rico and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working... with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.
The unrelenting commitment to customer satisfaction shown by Asurion Tech Repair & Solutions has directly resulted in its current period of rapid nationwide growth. Asurion Tech Repair & Solutions has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. Asurion Tech Repair & Solutions handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at Asurion Tech Repair & Solutions bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, Asurion Tech Repair & Solutions is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

POSITION DETAILS
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will travel to customer locations and complete repairs at the customer's site. The repairs will be scheduled Monday through Sunday from 7AM-9PM. A corporate vehicle will be provided for the technician to drive to the job sites.
Tasks and Responsibilities:
• Safely travel to customer sites and arrive within the scheduled appointment window
• Inform customers of job status (En route, Arrived, etc.)
• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed Asurion Tech Repair & Solutions quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all van stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the repair van

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

UBREAKIFIX is an equal opportunity employer M/F/D/V

BASIC QUALIFICATIONS
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well individually
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
- Valid Driver's License (clean)
- Ability to pass Driving, Drug, and Background Screening

PREFERRED QUALIFICATIONS
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Previous experience working at retail electronics store

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:
• Employee discount
• Professional development assistance
• Referral program

Schedule:
• 10 hour shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:
• Bonus pay
• Commission pay
• Signing bonus
• Tips

COVID-19 considerations:
Covid Vaccine Required or Weekly Testing.

Ability to commute/relocate:
• Brooklyn, NY 11231: Reliably commute or planning to relocate before starting work (Required)

License/Certification:
• Driver's License (Required)

Work Location: On the road
Show more details...
via Salary.com schedule_type: Full-time
We are looking for a qualified Computer Technician to install, maintain and repair computers. As a computer technician you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. The goal is to install and maintain high quality... repairs computer systems. Responsibilities • We are looking for a qualified Computer Technician to install, maintain and repair computers. As a computer technician you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. The goal is to install and maintain high quality... repairs computer systems.

Responsibilities
• Set up hardware and install and configure software and drivers
• Maintain and repair technological equipment (e.g. routers) or peripheral devices
• Manage security options and software in computers and networks to maintain privacy and protection from attacks
• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Arrange maintenance sessions to discover and mend inefficiencies
• Keep records of repairs and fixes for future reference
• Offer timely technical support and teach users how to utilize computers correctly

Skills
• Proven experience as computer technician or similar role
• Experience with LAN/WAN networks
• Preferred** Micro Soldering experience
• Thorough knowledge of computer systems and IT components
• Good knowledge of internet security and data privacy principles
• Excellent troubleshooting skills
• Very good communication abilities
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering or relevant field
• Relevant certifications (e.g. CompTIA A ) will be an advantage

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:
• Employee discount

Schedule:
• 8 hour shift

Supplemental pay types:
• Commission pay

Ability to commute/relocate:
• Huntington Station, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Micro Soldering: 2 years (Required)
• Software troubleshooting: 2 years (Required)

License/Certification:
• Driver's License (Required)

Work Location: In person
Show more details...
via Brooklyn, NY - Geebo posted_at: 5 days agoschedule_type: Full-timesalary: 20–28 an hour
OverviewOur team of In-Store Repair Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We build authentic connections with customers that allow us to drive long-lasting relationships. The In-Store Repair Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences. What OverviewOur team of In-Store Repair Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise.
We build authentic connections with customers that allow us to drive long-lasting relationships.
The In-Store Repair Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
What you will doResolve customer issues by troubleshooting and repairing phonesStrive to gain and grow knowledge of Asurion's products and cultureDeliver world class customer serviceResponsible for inventory managementWhat you need to be successfulA passion for solving problems and delivering solutionsA love for people and the devices that enrich their livesOne or more years of customer service/retail experience preferredReliable and flexible when it comes to dealing with difficult situationsAbility to meet or exceed evolving key... performance objectivesDemonstrate Asurion's Core Values in all interactionsAbility to work a flexible retail scheduleYou are a good fit if you haveSix months experience with product service support or electronics troubleshootingKnowledge of mobile devices and operating systemsHigh School diploma or equivalent preferredStrong oral and written communication skills Strong teamwork and collaboration skillsBasic knowledge of Microsoft OfficeWe take care of youCompetitive and incentive-based payBenefits including health, dental, and visionRetirement Savings PlanPaid time off Tuition reimbursement programOngoing training to grow your skillsUniform allowanceDiscounted cell phone planAbout AsurionAsurion is a global leader in technology protection and support solutions.
From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery.
This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.
Salary:
$12.
32 - $21.
00.
Estimated Salary: $20 to $28 per hour based on qualifications
Show more details...