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Most recent job postings at Auth0
via AngelList
schedule_type: Full-time
Position Summary
The Small Business Account Executive acquires new accounts through direct sales of the companies core identity-as-a-service solution within companies with between 1-99 employees. This individual will be the lead point of contact for all customer interactions and related decisions. The role requires qualification skills, ability to manage the sales process to close, including... technical assessment, and expert negotiation skills.
Responsibilities
•
Position Summary
The Small Business Account Executive acquires new accounts through direct sales of the companies core identity-as-a-service solution within companies with between 1-99 employees. This individual will be the lead point of contact for all customer interactions and related decisions. The role requires qualification skills, ability to manage the sales process to close, including... technical assessment, and expert negotiation skills.
Responsibilities
• Close business through proper solution assessment and management of customer interaction including technical assessment.
• Properly forecast monthly and quarterly revenue through attention to opportunity pipeline.
• Qualify inbound opportunities and prospect for new accounts.
• Create win-win sales proposals matching our subscribers' use cases.
• Manage sales steps through CRM and other systems.
Skills and Abilities
• 1-2 years of SaaS sales experience carrying a quota AND hitting (or exceeding!) your number.
• Excellent listening skills and engaging personality.
• Strong negotiation skills with win-win mindset.
• Impeccable track record of quota attainment.
• Solid organization capabilities to manage multiple opportunities and customer requests
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
The Small Business Account Executive acquires new accounts through direct sales of the companies core identity-as-a-service solution within companies with between 1-99 employees. This individual will be the lead point of contact for all customer interactions and related decisions. The role requires qualification skills, ability to manage the sales process to close, including... technical assessment, and expert negotiation skills.
Responsibilities
• Close business through proper solution assessment and management of customer interaction including technical assessment.
• Properly forecast monthly and quarterly revenue through attention to opportunity pipeline.
• Qualify inbound opportunities and prospect for new accounts.
• Create win-win sales proposals matching our subscribers' use cases.
• Manage sales steps through CRM and other systems.
Skills and Abilities
• 1-2 years of SaaS sales experience carrying a quota AND hitting (or exceeding!) your number.
• Excellent listening skills and engaging personality.
• Strong negotiation skills with win-win mindset.
• Impeccable track record of quota attainment.
• Solid organization capabilities to manage multiple opportunities and customer requests
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
We are building project "Sandcastle": a new product for large scale, fine grained authorization (FGA). It uses a globally distributed database and Relationship Based Access control, and is based on Google's Zanzibar paper.
An Authorization service is a critical component. All requests that need to be authorized go through it, so it needs to be reliable and respond with low latency. We are looking for people that excel at designing and implementing
We are building project "Sandcastle": a new product for large scale, fine grained authorization (FGA). It uses a globally distributed database and Relationship Based Access control, and is based on Google's Zanzibar paper.
An Authorization service is a critical component. All requests that need to be authorized go through it, so it needs to be reliable and respond with low latency. We are looking for people that excel at designing and implementing highly reliable, performant systems, and enjoy building from scratch. We are going to be building for at least 99.99% reliability and low two digits for p99 latency for reads.
In addition to the challenges of building a world scale distributed system, building from scratch means that: we spend a lot of time talking to customers, generating awareness about the product, writing content and implementing quick starts, SDKs, etc. Think of it as having the breadth and experiences of working at a small startup with the budget and certainty of a... late-stage startup.
We are looking for an engineer who enjoys building new products (i.e. going from 0 to 1). These are some of the things we are looking for:
• You are consistently learning about how to make systems more reliable and performant
• You enjoy writing software and running infrastructure
• You are curious and go beyond what says in a Jira ticket
• You want to understand the big picture
• You are comfortable with doing multiple things
You will:
• Design and implement features to make implementing FGA a delightful experience. We'll be doing many things such as working on the core authz engine, implementing connectors to feed data into Sandcastle from other systems (e.g. Postgres, Kafka, Stripe), integrating with Auth0 and Okta and providing an auditing platform that supports log storage, retrieval and streaming.
• Automate infrastructure setup for the service. Today we are building with Terraform, AWS DynamoDB and ECS. We want it to be really easy to set up dedicated clusters with data nodes in specific geographies based on our customer's latency and compliance requirements.
• Tune the latency and reliability of the service. These are some of the things we have in mind in the short term:
• Parallelizing query execution as much as possible, which is a key benefit of Sandcastle
• Automate and create playbooks for region failover scenarios. What happens if the write region goes down? What happens if a read region goes down?
• Implement observability (metrics, logs, tracing), circuit breakers, performance optimizations and many other things
• Work with our customer community to answer their questions in forums, social media, tickets and chat.
You might be a good fit if:
• You enjoy building reliable, performant systems, including developing software and designing and running infrastructure
• You love to build products for developers
• You can learn very quickly. We don't need you to know everything, but being able and willing to learn is key.
• Have t-shaped skills and enjoy using and improving them
• You have a good product sense (i.e. you can connect customer problems with solutions)
• You crave to understand the big picture, as it helps you make better decisions
• You like talking to customers (developers) to learn about their problems and you apply those learnings back to the product.
What you bring:
• 7+ years of experience working on cloud applications
• 10+ years of software development experience
• Great ability to collaborate with others
• Good written and verbal communication skills in English
• Knowledge working with AWS, DynamoDB, and/or Go is a plus
• Experience building authorization systems at scale is a plus
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
An Authorization service is a critical component. All requests that need to be authorized go through it, so it needs to be reliable and respond with low latency. We are looking for people that excel at designing and implementing highly reliable, performant systems, and enjoy building from scratch. We are going to be building for at least 99.99% reliability and low two digits for p99 latency for reads.
In addition to the challenges of building a world scale distributed system, building from scratch means that: we spend a lot of time talking to customers, generating awareness about the product, writing content and implementing quick starts, SDKs, etc. Think of it as having the breadth and experiences of working at a small startup with the budget and certainty of a... late-stage startup.
We are looking for an engineer who enjoys building new products (i.e. going from 0 to 1). These are some of the things we are looking for:
• You are consistently learning about how to make systems more reliable and performant
• You enjoy writing software and running infrastructure
• You are curious and go beyond what says in a Jira ticket
• You want to understand the big picture
• You are comfortable with doing multiple things
You will:
• Design and implement features to make implementing FGA a delightful experience. We'll be doing many things such as working on the core authz engine, implementing connectors to feed data into Sandcastle from other systems (e.g. Postgres, Kafka, Stripe), integrating with Auth0 and Okta and providing an auditing platform that supports log storage, retrieval and streaming.
• Automate infrastructure setup for the service. Today we are building with Terraform, AWS DynamoDB and ECS. We want it to be really easy to set up dedicated clusters with data nodes in specific geographies based on our customer's latency and compliance requirements.
• Tune the latency and reliability of the service. These are some of the things we have in mind in the short term:
• Parallelizing query execution as much as possible, which is a key benefit of Sandcastle
• Automate and create playbooks for region failover scenarios. What happens if the write region goes down? What happens if a read region goes down?
• Implement observability (metrics, logs, tracing), circuit breakers, performance optimizations and many other things
• Work with our customer community to answer their questions in forums, social media, tickets and chat.
You might be a good fit if:
• You enjoy building reliable, performant systems, including developing software and designing and running infrastructure
• You love to build products for developers
• You can learn very quickly. We don't need you to know everything, but being able and willing to learn is key.
• Have t-shaped skills and enjoy using and improving them
• You have a good product sense (i.e. you can connect customer problems with solutions)
• You crave to understand the big picture, as it helps you make better decisions
• You like talking to customers (developers) to learn about their problems and you apply those learnings back to the product.
What you bring:
• 7+ years of experience working on cloud applications
• 10+ years of software development experience
• Great ability to collaborate with others
• Good written and verbal communication skills in English
• Knowledge working with AWS, DynamoDB, and/or Go is a plus
• Experience building authorization systems at scale is a plus
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-time
This role requires a high attention to detail, interest in managing full daily workload with particular focus on exceeding goals and setting the bar for others and working as part of a team. The tools used by the team include Salesforce.com, LinkedIn, Outreach, Google Docs and other productivity tools. The ideal candidate has 12 months of ADR, BDR, SDR experience with notable attainment levels... capacity to quickly develop an understanding of highly
This role requires a high attention to detail, interest in managing full daily workload with particular focus on exceeding goals and setting the bar for others and working as part of a team. The tools used by the team include Salesforce.com, LinkedIn, Outreach, Google Docs and other productivity tools. The ideal candidate has 12 months of ADR, BDR, SDR experience with notable attainment levels... capacity to quickly develop an understanding of highly technical content, and interest in a high growth company defining a new technology track in the SaaS identity and access management space. Bachelors degree is required. ADRs are measured by their ability to create new meetings and opportunities for the Account Executives against their goal and paid on a variable compensation plan based on attainment.
Responsibilities
• Incoming flow of Marketing leads generated through trial signups, website forms, webinar and conference attendees, incoming email, and phone calls to qualify and develop interactions into scheduled meetings and opportunities for the Account Executive team.
• Outbound demand generation through phone, email and social media following Enterprise Demand Generation campaign plan to schedule meetings and create opportunities for the Enterprise Account Executive team.
• Analyzing lead activity, researching targeted accounts and contacts for potential fit, developing messaging frameworks, refining ADR processes, updating CRM system with discussion details, and assisting with training new team members.
Attributes
• Fearlessness - willingness to jump to outbound calls without "all" the information.
• Resiliency - capable of dealing with rejection, fighting through to success.
• Problem Solver - tech questions, business problems, no time to talk/meet.
• Manage Heavy Workload - organizational skills, prioritization.
• Curiosity - active listening, learning about customers, product, refining process.
• Results Oriented - competitive interest in setting and blowing out goals.
• Coachability - capable of listening to constructive feedback and adjusting.
• Active Listening - attentive to details provided, understanding both words and context, more interested in learning than speaking.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
Responsibilities
• Incoming flow of Marketing leads generated through trial signups, website forms, webinar and conference attendees, incoming email, and phone calls to qualify and develop interactions into scheduled meetings and opportunities for the Account Executive team.
• Outbound demand generation through phone, email and social media following Enterprise Demand Generation campaign plan to schedule meetings and create opportunities for the Enterprise Account Executive team.
• Analyzing lead activity, researching targeted accounts and contacts for potential fit, developing messaging frameworks, refining ADR processes, updating CRM system with discussion details, and assisting with training new team members.
Attributes
• Fearlessness - willingness to jump to outbound calls without "all" the information.
• Resiliency - capable of dealing with rejection, fighting through to success.
• Problem Solver - tech questions, business problems, no time to talk/meet.
• Manage Heavy Workload - organizational skills, prioritization.
• Curiosity - active listening, learning about customers, product, refining process.
• Results Oriented - competitive interest in setting and blowing out goals.
• Coachability - capable of listening to constructive feedback and adjusting.
• Active Listening - attentive to details provided, understanding both words and context, more interested in learning than speaking.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
Staff UX Researchers at Okta lead critical research efforts, complicated multi-phase studies, and create programs that help define entire product areas. Staff UX Researchers also provide mentorship to other team members and are a conduit for cross-functional product development and alignment.
In this role, you will have the opportunity to work with a variety of tools and technologies across a... broad spectrum of spaces, because our products do,
Staff UX Researchers at Okta lead critical research efforts, complicated multi-phase studies, and create programs that help define entire product areas. Staff UX Researchers also provide mentorship to other team members and are a conduit for cross-functional product development and alignment.
In this role, you will have the opportunity to work with a variety of tools and technologies across a... broad spectrum of spaces, because our products do, but you will be primarily responsible for creating and owning a research program for our Okta Workflows. You are passionate about complex experiences and are capable of parsing complicated flows. You also understand how to leverage research to make the business successful, and you will apply your technical understanding in order to accomplish company goals in this area.
RESPONSIBILITIES
• Grow and develop a research program aimed at understanding our various developer/admin audiences and how they use or would like to use our products.
• Prioritize, organize, and manage research initiatives across these teams.
• Facilitate cross-discipline research to drive clarity and decision-making.
• Design mechanisms to build up customer empathy and deep knowledge of our dev ops, administrators, and other identified audiences.
• Represent your research to other leaders and executives.
• Evangelize research findings for durability and shared understanding of problems.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
QUALIFICATIONS
• Thorough knowledge of industry best practices for conducting research
• Deep experience with technical audiences and users
• Experience with products made for developers, administrators, or other technical audiences
• Deep experience with research methodologies and how to apply them
• Plan, prioritize and organize effectively and independently
• Handle multiple projects and tasks concurrently
• Make decisions and solve problems while working under pressure
• Analyze and interpret data and synthesize recommendations
• Communicate effectively with all levels of management and company personnel
• Proficiency with Word, Excel, PowerPoint, Google Docs, etc
• Excellent cognitive and communication skills
• Possess empathy for users, knowledge of and passion for the technical experiences
EDUCATION
• Bachelor's degree in business or related field, or equivalent experience
• Prefer advanced degree in Cognitive Psychology, HCI, or related
EXPERIENCE
• 6+ years of user research, individual contributor experience
• 2+ years of experience leading work
• Experience with developer products and with developers as users
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
In this role, you will have the opportunity to work with a variety of tools and technologies across a... broad spectrum of spaces, because our products do, but you will be primarily responsible for creating and owning a research program for our Okta Workflows. You are passionate about complex experiences and are capable of parsing complicated flows. You also understand how to leverage research to make the business successful, and you will apply your technical understanding in order to accomplish company goals in this area.
RESPONSIBILITIES
• Grow and develop a research program aimed at understanding our various developer/admin audiences and how they use or would like to use our products.
• Prioritize, organize, and manage research initiatives across these teams.
• Facilitate cross-discipline research to drive clarity and decision-making.
• Design mechanisms to build up customer empathy and deep knowledge of our dev ops, administrators, and other identified audiences.
• Represent your research to other leaders and executives.
• Evangelize research findings for durability and shared understanding of problems.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
QUALIFICATIONS
• Thorough knowledge of industry best practices for conducting research
• Deep experience with technical audiences and users
• Experience with products made for developers, administrators, or other technical audiences
• Deep experience with research methodologies and how to apply them
• Plan, prioritize and organize effectively and independently
• Handle multiple projects and tasks concurrently
• Make decisions and solve problems while working under pressure
• Analyze and interpret data and synthesize recommendations
• Communicate effectively with all levels of management and company personnel
• Proficiency with Word, Excel, PowerPoint, Google Docs, etc
• Excellent cognitive and communication skills
• Possess empathy for users, knowledge of and passion for the technical experiences
EDUCATION
• Bachelor's degree in business or related field, or equivalent experience
• Prefer advanced degree in Cognitive Psychology, HCI, or related
EXPERIENCE
• 6+ years of user research, individual contributor experience
• 2+ years of experience leading work
• Experience with developer products and with developers as users
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
JOB PURPOSE:
The Customer Success Manager, Commercial Accounts is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our Enterprise customers. You will be responsible for driving customer adoption and success by... providing oversight, adoption recommendations, opportunities
JOB PURPOSE:
The Customer Success Manager, Commercial Accounts is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our Enterprise customers. You will be responsible for driving customer adoption and success by... providing oversight, adoption recommendations, opportunities for greater service and risk management. You will perform routine health checks and assist with business value assessment to ensure our customers, the most return on investment from Okta. The success of this role means higher customer happiness, retention and expansion of Okta business.
DUTIES AND RESPONSIBILITIES:
• You'll be the primary point of contact post implementation. Assume overall customer adoption responsibility and critical issue management role.
• You develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
• Partner with internal Okta partners to align account activities with the customer's business case and strategy.
• You will prepare and educate customers on new features and releases.
• Monitor and identify adoption and utilization trends, provider recommendations based on risk and business needs.
• Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Work with the sales team to properly sell and positions Success Services.
• You will be required to obtain Okta Professional and Admin certifications upon joining organization.
QUALIFICATIONS:
• 5+ years of customer success experience in SaaS organization.
• Broad knowledge and experience in Identity and Access Management (IAM) and Security space
• General knowledge of cloud architecture as well as on-premise IT landscape.
• Experience in consulting and implementation of IT systems preferably cloud service and/or identity management.
• Knowledge of enterprise web technologies, security and state of the art infrastructures.
• Specialized training on support, SAML, security preferred.
• 2+ years of application programming and system support experience is strongly preferred.
• Agreeable and willing to be a hands-on contributor.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Deep understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes.
• Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.
• Bachelor’s Degree Required or Equivalent Experience.
• Available to travel up to 35%
Okta is an Equal Opportunity Employer
#LI-MM1
#LI-Remote
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at:https://www.okta.com/privacy-policy.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
The Customer Success Manager, Commercial Accounts is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our Enterprise customers. You will be responsible for driving customer adoption and success by... providing oversight, adoption recommendations, opportunities for greater service and risk management. You will perform routine health checks and assist with business value assessment to ensure our customers, the most return on investment from Okta. The success of this role means higher customer happiness, retention and expansion of Okta business.
DUTIES AND RESPONSIBILITIES:
• You'll be the primary point of contact post implementation. Assume overall customer adoption responsibility and critical issue management role.
• You develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
• Partner with internal Okta partners to align account activities with the customer's business case and strategy.
• You will prepare and educate customers on new features and releases.
• Monitor and identify adoption and utilization trends, provider recommendations based on risk and business needs.
• Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Work with the sales team to properly sell and positions Success Services.
• You will be required to obtain Okta Professional and Admin certifications upon joining organization.
QUALIFICATIONS:
• 5+ years of customer success experience in SaaS organization.
• Broad knowledge and experience in Identity and Access Management (IAM) and Security space
• General knowledge of cloud architecture as well as on-premise IT landscape.
• Experience in consulting and implementation of IT systems preferably cloud service and/or identity management.
• Knowledge of enterprise web technologies, security and state of the art infrastructures.
• Specialized training on support, SAML, security preferred.
• 2+ years of application programming and system support experience is strongly preferred.
• Agreeable and willing to be a hands-on contributor.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Deep understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes.
• Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.
• Bachelor’s Degree Required or Equivalent Experience.
• Available to travel up to 35%
Okta is an Equal Opportunity Employer
#LI-MM1
#LI-Remote
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at:https://www.okta.com/privacy-policy.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
The Technical Account Manager - Associate role is vital in the continued growth of Auth0. This is a new program to support our Small and Mid-Size customers, working side by side with the Sales team and supported by Technical Account Managers. You will join a team that has contributed significantly to the success of Auth0 in terms of retaining and growing our customer portfolio.
As an Auth0 Technical Account Manager - Associate (TAM A) you will be
The Technical Account Manager - Associate role is vital in the continued growth of Auth0. This is a new program to support our Small and Mid-Size customers, working side by side with the Sales team and supported by Technical Account Managers. You will join a team that has contributed significantly to the success of Auth0 in terms of retaining and growing our customer portfolio.
As an Auth0 Technical Account Manager - Associate (TAM A) you will be responsible for ensuring that our customers in the small and mid-market segments are achieving the full value from their Auth0 investment. You will have a passion for working with customers, helping them achieve tangible results through the application of Auth0 solutions in their technology platform.
This program is intended for individuals who wish to build their career in a customer facing, technically-minded SaaS team. As part of the program, time will be set aside to work towards various Auth0 certifications, and training provided to... build your ability to work with diverse accounts and grow your technical acumen. We don’t expect that you have all the experience already, but we want folk who have drive and passion for the space and the opportunity.
In return, you will have support from the TAM Manager, as well as close working relationships with Sales to develop a winning formula. We utilize best in class tools including Salesforce, Gainsight, Looker, Google Docs, Zoom, as well as in-house tooling, and we strive to provide our team further career opportunities.
Responsibilities
• Track customer goals and implementation progress to support and drive customer momentum.
• Research flagged accounts for relevant data points.
• Support inbound customer queries from technical and business contacts. Research product-related questions.
• Monitor customer health and satisfaction, execute on packaged programs to drive lagging customers to a healthy state.
• Use data to monitor and identify adoption and utilisation trends.
• Provide ongoing account summaries, project status and success stories to internal teams.
• Support the wider team to execute on 1:many programs that remove roadblocks and enable customers for ongoing adoption.
• Handle a customer portfolio and take customer calls, as well document and address follow up questions
• Over time, demo to clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
• Keep up to date on new features and industry trends.
Attributes
• A self-starter who enjoys the challenge of a demanding and varied workflow
• Curious to learn about customers
• Excellent written & verbal communication skills
• Good at rapid problem solving
• Results orientated in achieving your goals
• Interest and drive to learn new tech, technical topics, for example around product features, development lifecycle, extensibility points etc
• A customer-first mindset with the energy and problem solving skills to help customers achieve their business and technical objectives
• The passion and drive to learn about Auth0, identity and surrounding developer technologies. Some demonstration of prior interest or engagement with technical, ideally developer, topics
• An understanding of, or experience in, account management or customer success. An interest in tracking and influencing customer behaviour, health metrics and driving towards mutual success
• Some experience in project coordination or management is preferred; able to track and manage the moving parts of multiple parallel projects
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
As an Auth0 Technical Account Manager - Associate (TAM A) you will be responsible for ensuring that our customers in the small and mid-market segments are achieving the full value from their Auth0 investment. You will have a passion for working with customers, helping them achieve tangible results through the application of Auth0 solutions in their technology platform.
This program is intended for individuals who wish to build their career in a customer facing, technically-minded SaaS team. As part of the program, time will be set aside to work towards various Auth0 certifications, and training provided to... build your ability to work with diverse accounts and grow your technical acumen. We don’t expect that you have all the experience already, but we want folk who have drive and passion for the space and the opportunity.
In return, you will have support from the TAM Manager, as well as close working relationships with Sales to develop a winning formula. We utilize best in class tools including Salesforce, Gainsight, Looker, Google Docs, Zoom, as well as in-house tooling, and we strive to provide our team further career opportunities.
Responsibilities
• Track customer goals and implementation progress to support and drive customer momentum.
• Research flagged accounts for relevant data points.
• Support inbound customer queries from technical and business contacts. Research product-related questions.
• Monitor customer health and satisfaction, execute on packaged programs to drive lagging customers to a healthy state.
• Use data to monitor and identify adoption and utilisation trends.
• Provide ongoing account summaries, project status and success stories to internal teams.
• Support the wider team to execute on 1:many programs that remove roadblocks and enable customers for ongoing adoption.
• Handle a customer portfolio and take customer calls, as well document and address follow up questions
• Over time, demo to clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
• Keep up to date on new features and industry trends.
Attributes
• A self-starter who enjoys the challenge of a demanding and varied workflow
• Curious to learn about customers
• Excellent written & verbal communication skills
• Good at rapid problem solving
• Results orientated in achieving your goals
• Interest and drive to learn new tech, technical topics, for example around product features, development lifecycle, extensibility points etc
• A customer-first mindset with the energy and problem solving skills to help customers achieve their business and technical objectives
• The passion and drive to learn about Auth0, identity and surrounding developer technologies. Some demonstration of prior interest or engagement with technical, ideally developer, topics
• An understanding of, or experience in, account management or customer success. An interest in tracking and influencing customer behaviour, health metrics and driving towards mutual success
• Some experience in project coordination or management is preferred; able to track and manage the moving parts of multiple parallel projects
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-time
Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 6,000+ applications. Thousands of customers, including Adobe... Allergan, Nasdaq, LinkedIn, and 20th Century Fox,
Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 6,000+ applications. Thousands of customers, including Adobe... Allergan, Nasdaq, LinkedIn, and 20th Century Fox, trust Okta to help their organizations work faster, boost revenue, and stay secure.
Gartner recently recognized Okta as a Leader in the “Magic Quadrant for Access Management, August 2019” for the third year in a row. Additionally, Okta has been placed highest both “Ability to Execute” and “Completeness of Vision” making us the first vendor in the report’s history to do so.
About the Team:
Our rapidly growing customer base and product portfolio require us to have a thoughtful approach to account selling in the Enterprise market. As part of this approach, we are building an Enterprise Inside Sales team. The primary focus of the team is to accelerate the Enterprise sales pipeline by driving deals, upsells, and renewals with new customers, partners, and our install base. The position aims to provide an expedited career path to Enterprise selling.
What You’ll Do:
• Collaborate with Area Directors and their Regional Sales Managers to strategically target new business within their respective territories
• Own the complete sales process within subsidiaries of Enterprise customers; perform discovery calls that drive pipeline and yield revenue
• Manage the upsell and cross-sell sales process for existing enterprise customers
• Drive deals forward by executing demos, quotes, proposals, BVAs
• Partner with Okta’s Customer First team to analyze customer health, identify gaps and risk for churn
• Collaborate and account plan with the Enterprise Account Directors and Renewals Managers with the goal of building a pipeline and booking ARR
• Manage your quarterly pipeline and complete forecasting reports with your manager
Qualifications
• Prior experience achieving quota in a Sales Development/lead generation role within a B2B SaaS organization
• 3+ years of closing or account management experience within a b2b SaaS environment
• Ability to achieve a quarterly sales quota
• Reputation for success in consultative sales environments and putting the customer first
• Strong technical aptitude, strong computer skills – CRM system, Word, Excel, Salesforce.com
• Experienced with independently running qualification calls and demos
• Requires a strong work ethic, can-do attitude and ability to work cross-functionally within the organization
Okta is an Equal Opportunity Employer.
#LI-CE2
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
Gartner recently recognized Okta as a Leader in the “Magic Quadrant for Access Management, August 2019” for the third year in a row. Additionally, Okta has been placed highest both “Ability to Execute” and “Completeness of Vision” making us the first vendor in the report’s history to do so.
About the Team:
Our rapidly growing customer base and product portfolio require us to have a thoughtful approach to account selling in the Enterprise market. As part of this approach, we are building an Enterprise Inside Sales team. The primary focus of the team is to accelerate the Enterprise sales pipeline by driving deals, upsells, and renewals with new customers, partners, and our install base. The position aims to provide an expedited career path to Enterprise selling.
What You’ll Do:
• Collaborate with Area Directors and their Regional Sales Managers to strategically target new business within their respective territories
• Own the complete sales process within subsidiaries of Enterprise customers; perform discovery calls that drive pipeline and yield revenue
• Manage the upsell and cross-sell sales process for existing enterprise customers
• Drive deals forward by executing demos, quotes, proposals, BVAs
• Partner with Okta’s Customer First team to analyze customer health, identify gaps and risk for churn
• Collaborate and account plan with the Enterprise Account Directors and Renewals Managers with the goal of building a pipeline and booking ARR
• Manage your quarterly pipeline and complete forecasting reports with your manager
Qualifications
• Prior experience achieving quota in a Sales Development/lead generation role within a B2B SaaS organization
• 3+ years of closing or account management experience within a b2b SaaS environment
• Ability to achieve a quarterly sales quota
• Reputation for success in consultative sales environments and putting the customer first
• Strong technical aptitude, strong computer skills – CRM system, Word, Excel, Salesforce.com
• Experienced with independently running qualification calls and demos
• Requires a strong work ethic, can-do attitude and ability to work cross-functionally within the organization
Okta is an Equal Opportunity Employer.
#LI-CE2
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-time
Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
•... Builds Effective Teams: Building strong-identity
Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
•... Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
•... Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
Position Description:
We are looking for an experienced full-stack software engineer to join our fast growing Hybrid Access Team. The software this team creates is enabling a world where organizations can reinforce their security perimeter by adding support for management, authorization and access to networks, VPNs, and other company wifi networks...
The ideal candidate is passionate about identity, has experience building large scale enterprise
Position Description:
We are looking for an experienced full-stack software engineer to join our fast growing Hybrid Access Team. The software this team creates is enabling a world where organizations can reinforce their security perimeter by adding support for management, authorization and access to networks, VPNs, and other company wifi networks...
The ideal candidate is passionate about identity, has experience building large scale enterprise software, and has direct experience in authentication, identity, security, policies, and access management.
You will share our passion and great pride in elegant solutions. You will join an engineering team that strongly believes in designing for scale, rigorous code reviews, automated testing, and an iterative process to build high-quality next generation enterprise software.
Our elite team is fast, innovative and flexible; with a weekly, agile release cycle and individual ownership. We expect great things from our engineers and reward them with stimulating new projects, emerging technologies and the chance to have significant equity in a company that is about to change the cloud computing landscape forever.
Job Duties and Responsibilities:
• Own your work end to end - this includes going through a design review, delivering the code and finally, ensuring we have the requisite monitoring and alerting in place
• Work with engineering management to scope and plan engineering efforts
• Design and implement highly scalable authentication framework and services
• Test-driven development, design and code reviews
• Interface with QA, Product Management, Technical Support, Documentation and UX team
Required Knowledge, Skills, and Abilities:
• 5+ years of strong software development experience in an object oriented language building highly-reliable, mission-critical software
• Excellent grasp of software engineering principles
• Prior work experience using UI frameworks (e.g. React, Ext JS, Backbone)
The following experience s a plus:
• Identity and Authentication protocols such as OAuth, OpenID, SAML, FIDO
• PIV or smart cards experience
• FIPS, Fedramp, IL4 certification
An overview of our tech stack:
• Our primary programming languages are Java and JavaScript
• We use open source frameworks such as React, Hibernate and Spring Boot
• We run on best of breed infrastructure including MySQL, GitHub, Redis, Kinesis and Elasticsearch
• We make extensive use of virtualization and containers: AWS, Vagrant, Docker
• Our weekly production releases are made possible by Continuous Integration and sophisticated build, test and release automation leveraging Maven, npm, Artifactory, Chef, Ansible and the like
• We participate in the OpenSource community with the likes of https://github.com/okta/okta-auth-js
Education and Training:
• B.S. or M.S. Computer Science or related field
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
We are looking for an experienced full-stack software engineer to join our fast growing Hybrid Access Team. The software this team creates is enabling a world where organizations can reinforce their security perimeter by adding support for management, authorization and access to networks, VPNs, and other company wifi networks...
The ideal candidate is passionate about identity, has experience building large scale enterprise software, and has direct experience in authentication, identity, security, policies, and access management.
You will share our passion and great pride in elegant solutions. You will join an engineering team that strongly believes in designing for scale, rigorous code reviews, automated testing, and an iterative process to build high-quality next generation enterprise software.
Our elite team is fast, innovative and flexible; with a weekly, agile release cycle and individual ownership. We expect great things from our engineers and reward them with stimulating new projects, emerging technologies and the chance to have significant equity in a company that is about to change the cloud computing landscape forever.
Job Duties and Responsibilities:
• Own your work end to end - this includes going through a design review, delivering the code and finally, ensuring we have the requisite monitoring and alerting in place
• Work with engineering management to scope and plan engineering efforts
• Design and implement highly scalable authentication framework and services
• Test-driven development, design and code reviews
• Interface with QA, Product Management, Technical Support, Documentation and UX team
Required Knowledge, Skills, and Abilities:
• 5+ years of strong software development experience in an object oriented language building highly-reliable, mission-critical software
• Excellent grasp of software engineering principles
• Prior work experience using UI frameworks (e.g. React, Ext JS, Backbone)
The following experience s a plus:
• Identity and Authentication protocols such as OAuth, OpenID, SAML, FIDO
• PIV or smart cards experience
• FIPS, Fedramp, IL4 certification
An overview of our tech stack:
• Our primary programming languages are Java and JavaScript
• We use open source frameworks such as React, Hibernate and Spring Boot
• We run on best of breed infrastructure including MySQL, GitHub, Redis, Kinesis and Elasticsearch
• We make extensive use of virtualization and containers: AWS, Vagrant, Docker
• Our weekly production releases are made possible by Continuous Integration and sophisticated build, test and release automation leveraging Maven, npm, Artifactory, Chef, Ansible and the like
• We participate in the OpenSource community with the likes of https://github.com/okta/okta-auth-js
Education and Training:
• B.S. or M.S. Computer Science or related field
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
We're seeking individuals with technical support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly
We're seeking individuals with technical support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast-paced environment.
What you'll do in a day:
• Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion
• Operational management of Support tickets
• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
• Work as part of our... extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
• Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
• Collaborate with other departments in the company to achieve customer satisfaction
Is this role for you?
• Strong analytical and problem-solving skills
• Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
• Ability to quickly context-switch between multiple complex work streams
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
• Customer-obsessed attitude — a customer advocate, always going the extra mile
• Team player with solid communication and presentation skills
• Proactivity — identify opportunities and take preemptive action against potential problems
• Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
Technical Domain Focus
• Knowledge of software development fundamentals and common architectures
• Knowledge of HTTP, encryption, basic security concepts
• Understanding of authentication and authorization concepts
• Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
• Proficient in at least one programming language; ideally JavaScript
Experience & Education
• Min 2 years of technical support and/or software development OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.
• OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
What you'll do in a day:
• Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion
• Operational management of Support tickets
• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
• Work as part of our... extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
• Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
• Collaborate with other departments in the company to achieve customer satisfaction
Is this role for you?
• Strong analytical and problem-solving skills
• Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
• Ability to quickly context-switch between multiple complex work streams
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
• Customer-obsessed attitude — a customer advocate, always going the extra mile
• Team player with solid communication and presentation skills
• Proactivity — identify opportunities and take preemptive action against potential problems
• Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
Technical Domain Focus
• Knowledge of software development fundamentals and common architectures
• Knowledge of HTTP, encryption, basic security concepts
• Understanding of authentication and authorization concepts
• Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
• Proficient in at least one programming language; ideally JavaScript
Experience & Education
• Min 2 years of technical support and/or software development OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.
• OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.
Auth0 focuses on Internet, SaaS, Enterprise Software, Information Technology, and Cloud Computing. Their company has offices in London, Bellevue, Tokyo, Buenos Aires, and Singapore. They have a very large team that's between 1001-5000 employees. To date, Auth0 has raised $362.25M of funding; their latest round was closed on July 2020 at a valuation of $1.92B.
You can view their website at https://auth0.com/ or find them on Twitter, LinkedIn, and Product Hunt Show more details...
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