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Most recent job postings at Auto Trader Group
via Internshipers.com
posted_at: 11 days agoschedule_type: Internship
About the job
About The Role...
Kickstart your career with the UK’s largest digital automotive platform by joining our new intake of Customer Service Apprentices.
You’ll join our Customer Operations team and help our customers get the best out of our products and services. We’ll help build your understanding of the automotive industry and grow your knowledge of our data, products, and services.
As a Customer Operations Apprentice, you’ll
About the job
About The Role...
Kickstart your career with the UK’s largest digital automotive platform by joining our new intake of Customer Service Apprentices.
You’ll join our Customer Operations team and help our customers get the best out of our products and services. We’ll help build your understanding of the automotive industry and grow your knowledge of our data, products, and services.
As a Customer Operations Apprentice, you’ll work with various customers. People who want to buy and sell vehicles themselves and retailers who sell a high volume of vehicles through our services. You’ll manage queries via phone, live chat, and emails. You’ll make recommendations by understanding the problem and help provide solutions across our digital products and services, collaborating with our operational and technical teams to help resolve underlying issues.
You’ll also help and be part of our online car buying experience, ensuring our customers have an incredible customer experience.
Throughout the apprenticeship, you will work with and be supported by our talented teams. As you develop in role and successfully complete your apprenticeship you will progress to the role of Customer Operations Analyst in one of three customer facing teams. This will be an excellent platform for a career in various roles within our operational or technical teams at Auto Trader.
As a Customer Operations Apprentice, you will complete a Level 2 Customer Service Practitioner OR Level 3 Customer Service Specialist Apprenticeship with an external training provider.
What We’re Looking For
• * To be considered for this apprenticeship, you must not hold a qualification at level 3 OR above in Customer Service (for example, NVQ Level 3 Customer Service)
• Meet the course entry requirements: More details here
• Level 2 – https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
• Level 3 – https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-0
• You currently hold a level 2 in English and Mathematics GCSE at grade 4 (C) or above or be willing to study these whilst completing your apprenticeship
• You are a natural problem solver who enjoys working with customers and identifying trends/patterns
• You are inquisitive and ask questions to deepen your knowledge, learning and sharing knowledge within the team
• You will be friendly and have excellent written and verbal communication skills, which will enable you to build relationships with different types of people
• You have strong prioritisation skills and a calm approach that will help you deal with multiple tasks effectively
• You enjoy using technology and all things digital
The Customer Service Apprenticeship typically lasts 18 months, requiring dedication, a love of learning, and a genuine aim to succeed. This is a permanent role, and the apprenticeship will support your learning and development and help you transition into a range of permanent job opportunities within Auto Trader.
Benefits And More
We offer a salary of £19,500 dependent on experience and a flexible benefits package to support your health and well-being. You’ll have 28 days holiday per year, and that’s in addition to bank holidays and half day closures on Christmas and New Year’s Eve. Our Aviva pension scheme offers between 5% to 7% employer contributions depending on the percentage you choose to contribute, and we provide Bupa healthcare cover for all our employees.
Our employee assistance programme, car salary sacrifice scheme, Calm subscription and share-save options are just some of the other benefits on offer should you decide to join us.
We’re passionate about career development at Auto Trader, and we all develop and learn things differently. Whether you attend an external conference, utilise a LinkedIn Learning license or choose one of our in-house masterclasses, there’s something for everyone.
Our hybrid working model gives you a range of options, including combining office with home working and flexible start and finish times. Find out more about Connected Working here, or speak to a member of our resourcing team Show more details...
About The Role...
Kickstart your career with the UK’s largest digital automotive platform by joining our new intake of Customer Service Apprentices.
You’ll join our Customer Operations team and help our customers get the best out of our products and services. We’ll help build your understanding of the automotive industry and grow your knowledge of our data, products, and services.
As a Customer Operations Apprentice, you’ll work with various customers. People who want to buy and sell vehicles themselves and retailers who sell a high volume of vehicles through our services. You’ll manage queries via phone, live chat, and emails. You’ll make recommendations by understanding the problem and help provide solutions across our digital products and services, collaborating with our operational and technical teams to help resolve underlying issues.
You’ll also help and be part of our online car buying experience, ensuring our customers have an incredible customer experience.
Throughout the apprenticeship, you will work with and be supported by our talented teams. As you develop in role and successfully complete your apprenticeship you will progress to the role of Customer Operations Analyst in one of three customer facing teams. This will be an excellent platform for a career in various roles within our operational or technical teams at Auto Trader.
As a Customer Operations Apprentice, you will complete a Level 2 Customer Service Practitioner OR Level 3 Customer Service Specialist Apprenticeship with an external training provider.
What We’re Looking For
• * To be considered for this apprenticeship, you must not hold a qualification at level 3 OR above in Customer Service (for example, NVQ Level 3 Customer Service)
• Meet the course entry requirements: More details here
• Level 2 – https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
• Level 3 – https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-0
• You currently hold a level 2 in English and Mathematics GCSE at grade 4 (C) or above or be willing to study these whilst completing your apprenticeship
• You are a natural problem solver who enjoys working with customers and identifying trends/patterns
• You are inquisitive and ask questions to deepen your knowledge, learning and sharing knowledge within the team
• You will be friendly and have excellent written and verbal communication skills, which will enable you to build relationships with different types of people
• You have strong prioritisation skills and a calm approach that will help you deal with multiple tasks effectively
• You enjoy using technology and all things digital
The Customer Service Apprenticeship typically lasts 18 months, requiring dedication, a love of learning, and a genuine aim to succeed. This is a permanent role, and the apprenticeship will support your learning and development and help you transition into a range of permanent job opportunities within Auto Trader.
Benefits And More
We offer a salary of £19,500 dependent on experience and a flexible benefits package to support your health and well-being. You’ll have 28 days holiday per year, and that’s in addition to bank holidays and half day closures on Christmas and New Year’s Eve. Our Aviva pension scheme offers between 5% to 7% employer contributions depending on the percentage you choose to contribute, and we provide Bupa healthcare cover for all our employees.
Our employee assistance programme, car salary sacrifice scheme, Calm subscription and share-save options are just some of the other benefits on offer should you decide to join us.
We’re passionate about career development at Auto Trader, and we all develop and learn things differently. Whether you attend an external conference, utilise a LinkedIn Learning license or choose one of our in-house masterclasses, there’s something for everyone.
Our hybrid working model gives you a range of options, including combining office with home working and flexible start and finish times. Find out more about Connected Working here, or speak to a member of our resourcing team Show more details...
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