Avaya is a leading technology company that specializes in business communication solutions. With a global presence, Avaya provides a range of highly scalable and flexible communication products, including IP phones, video conferencing, messaging, and call center software. The company also offers cloud-based communication solutions that simplify business operations and improve customer experiences. In addition to their robust product offerings, Avaya also provides comprehensive services such as consulting, implementation, and support to ensure their customers get the most out of their technology investment. Overall, Avaya.com provides businesses with the tools, resources, and expertise needed to enhance their communication and collaboration capabilities.
Avaya was then spun off from Lucent as its own company in 2000 (Lucent would merge with Alcatel SA in 2006, becoming Alcatel-Lucent, in turn being purchased by Nokia in 2016).en.wikipedia.orgIn 1995, Lucent Technologies was spun off from AT&T, and Lucent spun off units of its own in an attempt to restructure its struggling operations.
Extend our white-glove service to your customers. We deploy, support, and manage complex environments that include UC, contact centers, hybrid cloud, on-premises, and legacy solutions.avaya.comThe Avaya brand is globally recognized for the highest quality in desktop and conferencing devices. Our devices are built with a dedicated configuration template for each partner.
With messaging, entire teams can connect across the globe, send internal 1:1 messages, or take part in group chats. And, in the U.S. and Canada, businesses use SMS for instant customer outreach.avaya.comA platform like Avaya Cloud Office allows for this messaging capability to live in an all-in-one app on nearly any device an employee uses.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#11,025 Site Rank
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Site age24 yrs old
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Site Owner informationWhois info
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Stock priceAVYA,AVYA,AVYA,(NYSE),1.18 USD,1.18 USD,1.18 USD,,-0.15 (-11.28%)
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Traded asNYSE,:,AVYA,Russell 2000,component
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Founded2000
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HeadquartersDurham, North Carolina,United States
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Key peopleAlan Masarek (,CEO,),Kieran J. McGrath (,CFO,)
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Number of employees8,063 (2021)
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Area servedWorldwide
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ProductsDigital communications products, services
#11,025
24 yrs
United States
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent... and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com. ABOUT THE OPPORTUNITY This role is remote within the United States. All applicants must already be located in the U.S. and this role is not eligible for sponsorship. We currently have a requirement for a Technical Support Engineer. This position will support a large government agency with over 1500 offices and 100k users nationwide. The Technical Support Engineer supports and troubleshoots an Avaya VoIP solution. This position is located in Baltimore, MD. Applicants must already be in the US and this role is not eligible for sponsorship. An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria. #LI-LD1 ABOUT THE RESPONSIBILITIES Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES:
Heavy Red Hat experience required - Must have knowledge with some if not all of the following:
Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), Avaya Aura, SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology. ADDITIONAL INFORMATION:
Full time position. EDUCATION/QUALIFICATION:
A two year college degree or certifications in the above technologies are preferred, or 5-10 years' experience in VoIP and SIP technologies or Avaya technical support experience may be considered. EXPERIENCE 2 - 3 Years of Experience EDUCATION Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Location: Frisco, TX...
Employment Type: TP
Minimum exp :- 8+ years
Note: Please do not submit IC(Independent contractor) 1099 either it should be on your W2 or C2C.
• Candidate should have minimum 8+ years of relevant hand-on experience
• Candidate should be Avaya certified ASPS/AIPS/ACIS
• Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP
• Should have excellent knowledge over various Redundancy/Reliabilities
• Should have excellent knowledge over ESS, LSP & SLS
• Should have hand-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc
• Should have advance level hands on experience over SBC’s, SIP Call flow, ITFS, TFN, DID’s, ISDN PRI’s, SIP Trunks etc
• Should have advance hand-on Experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC’s such as G.711, G.729, etc
• Should have advance knowledge over various integrations in SIP/H.323 architecture for small to large enterprise
• Should have be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc
• Should be capable of troubleshooting complex scenarios where call is traversing through various SIP entities along with IVR
• Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc
• Should have experience over monitoring tool such as Nectar RIG
• Should be capable of migrating/upgrading legacy infrastructure to latest platform
• Excellent communication skills & Presentation skills
• Candidate should be a good team leader & flexible as per business needs
• Have capabilities to handle incidents independently
• Have knowledge of processes for Incident and Problem management, Change Management
• Shall be able to handle client and attending one o one meeting weekly meeting etc
• Shall be able to share operations related Daily/Weekly reports
• Shall be able to prepare monthly Capacity report
• Should have excellent skills on operations/projects and team handling
• Shall be able to resolve tickets within SLA independently
• Adheres to standard operating procedures and should be capable to add value to knowledge base
Job Type: Contract
Pay: $55.00 - $60.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
Work Location: Remote Show more details...
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent... and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at ABOUT THE OPPORTUNITY This role is remote within the United States. All applicants must already be located in the U.S. and this role is not eligible for sponsorship. We currently have a requirement for a Technical Support Engineer. This position will support a large government agency with over 1500 offices and 100k users nationwide. The Technical Support Engineer supports and troubleshoots an Avaya VoIP solution. This position is located in Baltimore, MD. Applicants must already be in the US and this role is not eligible for sponsorship. An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria. #LI-LD1 ABOUT THE RESPONSIBILITIES Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES:
Heavy Red Hat experience required - Must have knowledge with some if not all of the following:
Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), Avaya Aura, SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology. ADDITIONAL INFORMATION:
Full time position. EDUCATION/QUALIFICATION:
A two year college degree or certifications in the above technologies are preferred, or 5-10 years' experience in VoIP and SIP technologies or Avaya technical support experience may be considered. EXPERIENCE 2 - 3 Years of Experience EDUCATION Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications Show more details...