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Most recent job postings at Avaya
via Chicago, IL - Geebo
posted_at: 3 days agoschedule_type: Full-timesalary: 20–28 an hour
ABOUT AVAYA Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE:
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent... and effortless customer and employee experiences
ABOUT AVAYA Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE:
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent... and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com. ABOUT THE OPPORTUNITY This role is remote within the United States. All applicants must already be located in the U.S. and this role is not eligible for sponsorship. We currently have a requirement for a Technical Support Engineer. This position will support a large government agency with over 1500 offices and 100k users nationwide. The Technical Support Engineer supports and troubleshoots an Avaya VoIP solution. This position is located in Baltimore, MD. Applicants must already be in the US and this role is not eligible for sponsorship. An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria. #LI-LD1 ABOUT THE RESPONSIBILITIES Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES:
Heavy Red Hat experience required - Must have knowledge with some if not all of the following:
Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), Avaya Aura, SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology. ADDITIONAL INFORMATION:
Full time position. EDUCATION/QUALIFICATION:
A two year college degree or certifications in the above technologies are preferred, or 5-10 years' experience in VoIP and SIP technologies or Avaya technical support experience may be considered. EXPERIENCE 2 - 3 Years of Experience EDUCATION Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent... and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com. ABOUT THE OPPORTUNITY This role is remote within the United States. All applicants must already be located in the U.S. and this role is not eligible for sponsorship. We currently have a requirement for a Technical Support Engineer. This position will support a large government agency with over 1500 offices and 100k users nationwide. The Technical Support Engineer supports and troubleshoots an Avaya VoIP solution. This position is located in Baltimore, MD. Applicants must already be in the US and this role is not eligible for sponsorship. An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria. #LI-LD1 ABOUT THE RESPONSIBILITIES Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES:
Heavy Red Hat experience required - Must have knowledge with some if not all of the following:
Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), Avaya Aura, SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology. ADDITIONAL INFORMATION:
Full time position. EDUCATION/QUALIFICATION:
A two year college degree or certifications in the above technologies are preferred, or 5-10 years' experience in VoIP and SIP technologies or Avaya technical support experience may be considered. EXPERIENCE 2 - 3 Years of Experience EDUCATION Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Indeed
posted_at: 1 day agoschedule_type: Contractorsalary: 55–60 an hourwork_from_home: 1
Job title: AVAYA Voice Engineer L3
Location: Frisco, TX...
Employment Type: TP
Minimum exp :- 8+ years
Note: Please do not submit IC(Independent contractor) 1099 either it should be on your W2 or C2C.
• Candidate should have minimum 8+ years of relevant hand-on experience
• Candidate should be Avaya certified ASPS/AIPS/ACIS
• Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP
• Should
Job title: AVAYA Voice Engineer L3
Location: Frisco, TX...
Employment Type: TP
Minimum exp :- 8+ years
Note: Please do not submit IC(Independent contractor) 1099 either it should be on your W2 or C2C.
• Candidate should have minimum 8+ years of relevant hand-on experience
• Candidate should be Avaya certified ASPS/AIPS/ACIS
• Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP
• Should have excellent knowledge over various Redundancy/Reliabilities
• Should have excellent knowledge over ESS, LSP & SLS
• Should have hand-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc
• Should have advance level hands on experience over SBC’s, SIP Call flow, ITFS, TFN, DID’s, ISDN PRI’s, SIP Trunks etc
• Should have advance hand-on Experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC’s such as G.711, G.729, etc
• Should have advance knowledge over various integrations in SIP/H.323 architecture for small to large enterprise
• Should have be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc
• Should be capable of troubleshooting complex scenarios where call is traversing through various SIP entities along with IVR
• Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc
• Should have experience over monitoring tool such as Nectar RIG
• Should be capable of migrating/upgrading legacy infrastructure to latest platform
• Excellent communication skills & Presentation skills
• Candidate should be a good team leader & flexible as per business needs
• Have capabilities to handle incidents independently
• Have knowledge of processes for Incident and Problem management, Change Management
• Shall be able to handle client and attending one o one meeting weekly meeting etc
• Shall be able to share operations related Daily/Weekly reports
• Shall be able to prepare monthly Capacity report
• Should have excellent skills on operations/projects and team handling
• Shall be able to resolve tickets within SLA independently
• Adheres to standard operating procedures and should be capable to add value to knowledge base
Job Type: Contract
Pay: $55.00 - $60.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
Work Location: Remote Show more details...
Location: Frisco, TX...
Employment Type: TP
Minimum exp :- 8+ years
Note: Please do not submit IC(Independent contractor) 1099 either it should be on your W2 or C2C.
• Candidate should have minimum 8+ years of relevant hand-on experience
• Candidate should be Avaya certified ASPS/AIPS/ACIS
• Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP
• Should have excellent knowledge over various Redundancy/Reliabilities
• Should have excellent knowledge over ESS, LSP & SLS
• Should have hand-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc
• Should have advance level hands on experience over SBC’s, SIP Call flow, ITFS, TFN, DID’s, ISDN PRI’s, SIP Trunks etc
• Should have advance hand-on Experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC’s such as G.711, G.729, etc
• Should have advance knowledge over various integrations in SIP/H.323 architecture for small to large enterprise
• Should have be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc
• Should be capable of troubleshooting complex scenarios where call is traversing through various SIP entities along with IVR
• Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc
• Should have experience over monitoring tool such as Nectar RIG
• Should be capable of migrating/upgrading legacy infrastructure to latest platform
• Excellent communication skills & Presentation skills
• Candidate should be a good team leader & flexible as per business needs
• Have capabilities to handle incidents independently
• Have knowledge of processes for Incident and Problem management, Change Management
• Shall be able to handle client and attending one o one meeting weekly meeting etc
• Shall be able to share operations related Daily/Weekly reports
• Shall be able to prepare monthly Capacity report
• Should have excellent skills on operations/projects and team handling
• Shall be able to resolve tickets within SLA independently
• Adheres to standard operating procedures and should be capable to add value to knowledge base
Job Type: Contract
Pay: $55.00 - $60.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
Work Location: Remote Show more details...
via Kenosha, WI - Geebo
posted_at: 3 days agoschedule_type: Full-timesalary: 20–28 an hour
ABOUT AVAYA Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE:
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent... and effortless customer and employee experiences
ABOUT AVAYA Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE:
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent... and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at ABOUT THE OPPORTUNITY This role is remote within the United States. All applicants must already be located in the U.S. and this role is not eligible for sponsorship. We currently have a requirement for a Technical Support Engineer. This position will support a large government agency with over 1500 offices and 100k users nationwide. The Technical Support Engineer supports and troubleshoots an Avaya VoIP solution. This position is located in Baltimore, MD. Applicants must already be in the US and this role is not eligible for sponsorship. An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria. #LI-LD1 ABOUT THE RESPONSIBILITIES Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES:
Heavy Red Hat experience required - Must have knowledge with some if not all of the following:
Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), Avaya Aura, SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology. ADDITIONAL INFORMATION:
Full time position. EDUCATION/QUALIFICATION:
A two year college degree or certifications in the above technologies are preferred, or 5-10 years' experience in VoIP and SIP technologies or Avaya technical support experience may be considered. EXPERIENCE 2 - 3 Years of Experience EDUCATION Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent... and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at ABOUT THE OPPORTUNITY This role is remote within the United States. All applicants must already be located in the U.S. and this role is not eligible for sponsorship. We currently have a requirement for a Technical Support Engineer. This position will support a large government agency with over 1500 offices and 100k users nationwide. The Technical Support Engineer supports and troubleshoots an Avaya VoIP solution. This position is located in Baltimore, MD. Applicants must already be in the US and this role is not eligible for sponsorship. An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria. #LI-LD1 ABOUT THE RESPONSIBILITIES Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES:
Heavy Red Hat experience required - Must have knowledge with some if not all of the following:
Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), Avaya Aura, SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology. ADDITIONAL INFORMATION:
Full time position. EDUCATION/QUALIFICATION:
A two year college degree or certifications in the above technologies are preferred, or 5-10 years' experience in VoIP and SIP technologies or Avaya technical support experience may be considered. EXPERIENCE 2 - 3 Years of Experience EDUCATION Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Avaya
posted_at: 12 days agoschedule_type: Full-time
About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications... enablement, and no other company is better positioned
About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications... enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com
ABOUT THE OPPORTUNITY
All applicants must already be located in the U.S. and roles are not eligible for sponsorship. This is not a union/represented role.
The Global Alliance Director will be responsible to identify new potential third party alliances/vendors as well as expand existing ones. They will provide overall relationship management, communicate goals, provide KPI results and create collateral to build pipeline and increase revenue. He/she will work closely with cross-functional teams that include: Sales, Product, Engineering, Marketing, and Services as part of the continuous relationship management of the partner with the goal to improve quality and maximize sales opportunities. This role will remain informed on industry trends, new product introductions and technology, using it to continuously improve knowledge and performance of sales teams. This person will be expected to handle partner escalations and resolution of complex customer issues. Understanding Partner and Avaya product and differentiators will help identify training gaps and enable them to prepare & deliver training and analyze effectiveness.
Some travel will be required to coordinate and attend various events at trade shows and various Alliance Partner meetings. Expected travel -5%.
ABOUT THE RESPONSIBILITIES
• This role is vital to the advancement of the Avaya Alliance portfolio as success of the strategic relationship.
• Work with Sales and Channel partners to increase Avaya revenue of Alliance Partner offers
• Performance of each Alliance Partner’s KPIs will be tracked and reported on regular cadence
• Work with Avaya Legal and Commercial Management on designing contracts and terms
• Work with marketing to build collateral, training, and marketing campaigns for offers
• Work with sales management on activities such as pipeline management, sales outlook and revenue targets
• Outputs will be reported into Alliance Management team in support of upper management readouts
ABOUT THE REQUIREMENTS
EXPERIENCE
• Demonstrable and proven experience developing Alliance relationships, preferable with SaaS technologies and offers.
• History of using sales management-oriented skills to accelerate adoption of offers
• Regularly creating joint business value propositions for prior partnerships
• 10+ years of high-profile partner relationship management
• Sales skills such as; negotiation, securing exec support, joint selling, building pipelines and closing deals
SKILLS & COMPETENCIES
• Exceptional communication skills across various technical, legal and sales teams
• Ability to develop multi-level relationships with 3rd party companies
• Can define win-win strategies as well as the executable plan to achieve desired results
• Ability to create and lead indirect teams
• Accountable for results
COMPENSATION
The pay range for this opportunity is from $189,000 to $256,000 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
#LI-LD1 Show more details...
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications... enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com
ABOUT THE OPPORTUNITY
All applicants must already be located in the U.S. and roles are not eligible for sponsorship. This is not a union/represented role.
The Global Alliance Director will be responsible to identify new potential third party alliances/vendors as well as expand existing ones. They will provide overall relationship management, communicate goals, provide KPI results and create collateral to build pipeline and increase revenue. He/she will work closely with cross-functional teams that include: Sales, Product, Engineering, Marketing, and Services as part of the continuous relationship management of the partner with the goal to improve quality and maximize sales opportunities. This role will remain informed on industry trends, new product introductions and technology, using it to continuously improve knowledge and performance of sales teams. This person will be expected to handle partner escalations and resolution of complex customer issues. Understanding Partner and Avaya product and differentiators will help identify training gaps and enable them to prepare & deliver training and analyze effectiveness.
Some travel will be required to coordinate and attend various events at trade shows and various Alliance Partner meetings. Expected travel -5%.
ABOUT THE RESPONSIBILITIES
• This role is vital to the advancement of the Avaya Alliance portfolio as success of the strategic relationship.
• Work with Sales and Channel partners to increase Avaya revenue of Alliance Partner offers
• Performance of each Alliance Partner’s KPIs will be tracked and reported on regular cadence
• Work with Avaya Legal and Commercial Management on designing contracts and terms
• Work with marketing to build collateral, training, and marketing campaigns for offers
• Work with sales management on activities such as pipeline management, sales outlook and revenue targets
• Outputs will be reported into Alliance Management team in support of upper management readouts
ABOUT THE REQUIREMENTS
EXPERIENCE
• Demonstrable and proven experience developing Alliance relationships, preferable with SaaS technologies and offers.
• History of using sales management-oriented skills to accelerate adoption of offers
• Regularly creating joint business value propositions for prior partnerships
• 10+ years of high-profile partner relationship management
• Sales skills such as; negotiation, securing exec support, joint selling, building pipelines and closing deals
SKILLS & COMPETENCIES
• Exceptional communication skills across various technical, legal and sales teams
• Ability to develop multi-level relationships with 3rd party companies
• Can define win-win strategies as well as the executable plan to achieve desired results
• Ability to create and lead indirect teams
• Accountable for results
COMPENSATION
The pay range for this opportunity is from $189,000 to $256,000 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
#LI-LD1 Show more details...
via JobLeads
posted_at: 4 days agoschedule_type: Full-time
Press Tab to Move to Skip to Content Link
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem... power personalized, intelligent, and effortless customer
Press Tab to Move to Skip to Content Link
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem... power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Job Information
Job Code: 00255941
Job Family: Services
Job Function: Services Engineering
Short Description
An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria.
Experience
2 - 3 Years of Experience
Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Preferred Certifications
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf Show more details...
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem... power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Job Information
Job Code: 00255941
Job Family: Services
Job Function: Services Engineering
Short Description
An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria.
Experience
2 - 3 Years of Experience
Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Preferred Certifications
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf Show more details...
via Chicago, IL - Geebo
posted_at: 22 hours agoschedule_type: Full-timesalary: 20–28 an hour
Avaya Support Resource Primary Location Chicago, Illinois V-Soft Consulting is an end-to-end recruiting and staffing solution provider known for our ability to provide highly qualified consultants for any project at any scale.
What makes us different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and... mid-market companies in the U.
S.
, Canada, and
Avaya Support Resource Primary Location Chicago, Illinois V-Soft Consulting is an end-to-end recruiting and staffing solution provider known for our ability to provide highly qualified consultants for any project at any scale.
What makes us different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and... mid-market companies in the U.
S.
, Canada, and Asia.
V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done.
Like what you hear? Apply with V-Soft today! V-Soft Consulting is currently hiring for an Avaya Support Resource for our premier client in Chicago, Illinois.
This is a 6-9-month contract position in the healthcare industry.
WHAT YOU'LL NEED:
Technical Requirements and Certifications Avaya programming expert with specific knowledge pertaining to Migration from Avaya G3R, CM and S8500 PBX systems to Cisco CUCM platform Avaya Trunk Programming Avaya Route Pattern Programming Avaya AAR Table Programming Avaya Station Programming Avaya Vector and VDN Programming and Routing Avaya Intra-Switch CDR Programming Avaya Uniform Dial Plan Programming Avaya programming Validation Worked on similar migration, with extensive knowledge on required steps to migrate devices and routing from Avaya to Cisco.
Interested? Qualified candidates should send their resumes to lgironda@vsoftconsulting.
com V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India and across the U.
S.
, including Madison, Chicago, Denver, Harrisburg and Atlanta.
Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First and were recognized among the top 100 fastest growing staffing companies in North America.
V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner and Cisco Registered Partner, amongst many others.
For more information or to view all our open jobs, please visit www.
vsoftconsulting.
com or call (844) 425-8425.
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
What makes us different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and... mid-market companies in the U.
S.
, Canada, and Asia.
V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done.
Like what you hear? Apply with V-Soft today! V-Soft Consulting is currently hiring for an Avaya Support Resource for our premier client in Chicago, Illinois.
This is a 6-9-month contract position in the healthcare industry.
WHAT YOU'LL NEED:
Technical Requirements and Certifications Avaya programming expert with specific knowledge pertaining to Migration from Avaya G3R, CM and S8500 PBX systems to Cisco CUCM platform Avaya Trunk Programming Avaya Route Pattern Programming Avaya AAR Table Programming Avaya Station Programming Avaya Vector and VDN Programming and Routing Avaya Intra-Switch CDR Programming Avaya Uniform Dial Plan Programming Avaya programming Validation Worked on similar migration, with extensive knowledge on required steps to migrate devices and routing from Avaya to Cisco.
Interested? Qualified candidates should send their resumes to lgironda@vsoftconsulting.
com V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India and across the U.
S.
, including Madison, Chicago, Denver, Harrisburg and Atlanta.
Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First and were recognized among the top 100 fastest growing staffing companies in North America.
V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner and Cisco Registered Partner, amongst many others.
For more information or to view all our open jobs, please visit www.
vsoftconsulting.
com or call (844) 425-8425.
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Salary.com
posted_at: 10 days agoschedule_type: Full-timework_from_home: 1
About Avaya
Avaya enables the mission critical, real-time communication applications of the world's most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications- offered on premises, in the cloud, or a hybrid. Today's digital world requires communications... enablement, and no other company is better positioned
About Avaya
Avaya enables the mission critical, real-time communication applications of the world's most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications- offered on premises, in the cloud, or a hybrid. Today's digital world requires communications... enablement, and no other company is better positioned to do this than Avaya. For more information, please visit
ABOUT THE OPPORTUNITY
All applicants must already be located in the U.S. and roles are not eligible for sponsorship. This is not a union/represented role.
Some travel will be required to coordinate and attend various events at trade shows and various Alliance Partner meetings. Expected travel -5%.
ABOUT THE RESPONSIBILITIES
• This role is vital to the advancement of the Avaya Alliance portfolio as success of the strategic relationship.
• Work with Sales and Channel partners to increase Avaya revenue of Alliance Partner offers
• Performance of each Alliance Partner's KPIs will be tracked and reported on regular cadence
• Work with Avaya Legal and Commercial Management on designing contracts and terms
• Work with marketing to build collateral, training, and marketing campaigns for offers
• Work with sales management on activities such as pipeline management, sales outlook and revenue targets
Outputs will be reported into Alliance Management team in support of upper management readouts
ABOUT THE REQUIREMENTS
• Demonstrable and proven experience developing Alliance relationships, preferable with SaaS technologies and offers.
• History of using sales management-oriented skills to accelerate adoption of offers
• Regularly creating joint business value propositions for prior partnerships
• 10 years of high-profile partner relationship management
• Sales skills such as; negotiation, securing exec support, joint selling, building pipelines and closing deals
SKILLS & COMPETENCIES
• Exceptional communication skills across various technical, legal and sales teams
• Ability to develop multi-level relationships with 3rd party companies
• Can define win-win strategies as well as the executable plan to achieve desired results
• Ability to create and lead indirect teams
• Accountable for results
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).
#LI-LD1
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf Show more details...
Avaya enables the mission critical, real-time communication applications of the world's most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications- offered on premises, in the cloud, or a hybrid. Today's digital world requires communications... enablement, and no other company is better positioned to do this than Avaya. For more information, please visit
ABOUT THE OPPORTUNITY
All applicants must already be located in the U.S. and roles are not eligible for sponsorship. This is not a union/represented role.
Some travel will be required to coordinate and attend various events at trade shows and various Alliance Partner meetings. Expected travel -5%.
ABOUT THE RESPONSIBILITIES
• This role is vital to the advancement of the Avaya Alliance portfolio as success of the strategic relationship.
• Work with Sales and Channel partners to increase Avaya revenue of Alliance Partner offers
• Performance of each Alliance Partner's KPIs will be tracked and reported on regular cadence
• Work with Avaya Legal and Commercial Management on designing contracts and terms
• Work with marketing to build collateral, training, and marketing campaigns for offers
• Work with sales management on activities such as pipeline management, sales outlook and revenue targets
Outputs will be reported into Alliance Management team in support of upper management readouts
ABOUT THE REQUIREMENTS
• Demonstrable and proven experience developing Alliance relationships, preferable with SaaS technologies and offers.
• History of using sales management-oriented skills to accelerate adoption of offers
• Regularly creating joint business value propositions for prior partnerships
• 10 years of high-profile partner relationship management
• Sales skills such as; negotiation, securing exec support, joint selling, building pipelines and closing deals
SKILLS & COMPETENCIES
• Exceptional communication skills across various technical, legal and sales teams
• Ability to develop multi-level relationships with 3rd party companies
• Can define win-win strategies as well as the executable plan to achieve desired results
• Ability to create and lead indirect teams
• Accountable for results
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).
#LI-LD1
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf Show more details...
via ZipRecruiter
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized... intelligent, and effortless customer and employee experiences
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized... intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We're focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We're seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya
ABOUT THE OPPORTUNITY
Applicants must already be located within the United States and this role is not eligible for sponsorship. This is not a union/represented role.
The IVR Application Developer with Java must be able to analyze customer requirements and develop IVR applications to meet those requirements.
ABOUT THE RESPONSIBILITIES
Applications are developed for Avaya Experience Portal, utilizing Orchestration Designer and JAVA in a SIP environment. The candidate will develop, test and document multiple application within project scope and deadlines.
ABOUT THE REQUIREMENTS
EXPERIENCE:
Experience (7+ years) developing, maintaining and administering both Oracle and Microsoft SQL Server databases.
SKILLS & COMPETENCIES:
The candidate must have good communication skills, both written and verbal along with the following skills:
Experience developing Orchestration Designer applications (5+ years).
Java software development (7+ years).
Experience with Eclipse IDE and the Tomcat web servers.
Experience with Hibernate, JDBC and SQL interfacing Oracle or MySQL
Experience with Nuance Speech Recognition and Text-to-Speech.
Experience with Linux scripting and system administration.
Understanding of voice and data technologies as applied in an enterprise call center environment.
Additionally, the candidate will be responsible for Application, System Software and OS life cycle support in a Linux and Windows environments. This includes installation, upgrades, maintenance and troubleshooting.
ADDITIONAL INFORMATION:
Occasional night and weekend work will be required.
EDUCATION/QUALIFICATION:
BS in Computer Science
COMPENSATION
The pay range for this opportunity is from $84,500 to $119,750 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.
This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.
If your expectations fall outside of this range, but you are interested in this position we'd love to hear from you! Humans, not 'bots' screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
#LI-LD1 Show more details...
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized... intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We're focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We're seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya
ABOUT THE OPPORTUNITY
Applicants must already be located within the United States and this role is not eligible for sponsorship. This is not a union/represented role.
The IVR Application Developer with Java must be able to analyze customer requirements and develop IVR applications to meet those requirements.
ABOUT THE RESPONSIBILITIES
Applications are developed for Avaya Experience Portal, utilizing Orchestration Designer and JAVA in a SIP environment. The candidate will develop, test and document multiple application within project scope and deadlines.
ABOUT THE REQUIREMENTS
EXPERIENCE:
Experience (7+ years) developing, maintaining and administering both Oracle and Microsoft SQL Server databases.
SKILLS & COMPETENCIES:
The candidate must have good communication skills, both written and verbal along with the following skills:
Experience developing Orchestration Designer applications (5+ years).
Java software development (7+ years).
Experience with Eclipse IDE and the Tomcat web servers.
Experience with Hibernate, JDBC and SQL interfacing Oracle or MySQL
Experience with Nuance Speech Recognition and Text-to-Speech.
Experience with Linux scripting and system administration.
Understanding of voice and data technologies as applied in an enterprise call center environment.
Additionally, the candidate will be responsible for Application, System Software and OS life cycle support in a Linux and Windows environments. This includes installation, upgrades, maintenance and troubleshooting.
ADDITIONAL INFORMATION:
Occasional night and weekend work will be required.
EDUCATION/QUALIFICATION:
BS in Computer Science
COMPENSATION
The pay range for this opportunity is from $84,500 to $119,750 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.
This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.
If your expectations fall outside of this range, but you are interested in this position we'd love to hear from you! Humans, not 'bots' screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
#LI-LD1 Show more details...
via JobLeads
posted_at: 22 days agoschedule_type: Full-time
Press Tab to Move to Skip to Content Link
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem... power personalized, intelligent, and effortless customer
Press Tab to Move to Skip to Content Link
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem... power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Job Information
Job Code: 00053101
Job Family: Services
Job Function: Services Engineering
Short Description
Typically supervises up to 75 Remote Support Engineers through reporting supervisors. Plans and directs field post-sales remote support activities. Functions as advisor on projects assigned to the organizational unit; conducts customer and management briefings concerning operational decisions, scheduling requirements or contractual clarification. May have responsibility for revenue generation through sales of software/support services, consulting, and/or add-on applications. Work is performed with minimal direction and reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems.
Experience
7 - 10 Years of Experience
Education
Preferred Certifications
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf Show more details...
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem... power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Job Information
Job Code: 00053101
Job Family: Services
Job Function: Services Engineering
Short Description
Typically supervises up to 75 Remote Support Engineers through reporting supervisors. Plans and directs field post-sales remote support activities. Functions as advisor on projects assigned to the organizational unit; conducts customer and management briefings concerning operational decisions, scheduling requirements or contractual clarification. May have responsibility for revenue generation through sales of software/support services, consulting, and/or add-on applications. Work is performed with minimal direction and reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems.
Experience
7 - 10 Years of Experience
Education
Preferred Certifications
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf Show more details...
via Indeed
schedule_type: Full-time
Avaya Support Engineer
Location: Chicago, IL...
Clearance: Public Trust
Minimum Years of Experience: 4 Years with degree, 6 years without
Required Education: Bachelor’s Degree
Desired Certifications:
• Avaya Certified Support Specialist
• Avaya Certified Implementation Specialist
Required Experience:
• Installation and support of Avaya 96xx IP and SIP phones
• Teleconferencing setup and troubleshooting
• Avaya Session Manager
•
Avaya Support Engineer
Location: Chicago, IL...
Clearance: Public Trust
Minimum Years of Experience: 4 Years with degree, 6 years without
Required Education: Bachelor’s Degree
Desired Certifications:
• Avaya Certified Support Specialist
• Avaya Certified Implementation Specialist
Required Experience:
• Installation and support of Avaya 96xx IP and SIP phones
• Teleconferencing setup and troubleshooting
• Avaya Session Manager
• Avaya Basic Call Center
• Moves, Adds, Changes support
Desired Experience:
• Strong understanding of Avaya CM/Unified Communications products
• Experience in the installation and support of Avaya 96xx IP and SIP phones
• Avaya Aura 7.X System Knowledge
• Direct hands-on experience assessing, managing, patching, and upgrading and mitigating vulnerabilities in Avaya on Windows or Linux servers
• Experience using Session Manager and System Manager
• Experience implementing and configuring Avaya Call Center
• Experience providing Voicemail Support
• Knowledge of cabling standards and ability to perform minor ad-hoc cabling requests
• Must be able make ad-hoc hardware repairs
• Able to work maintenances on weekends (twice a month)
Job Responsibilities:
Maintain and update unified voice, video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete, and efficient.
The Voice/Data Communications Engineer will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users. The successful candidate must have a deep technical understanding of:
Avaya CM/Unified Communications products:
• Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.)
• Performing communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data.
• Integrating technical requirements and design goals into the overall enterprise network design.
• Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities
• Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
• Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.
This is a full-time position. NCC offers a competitive compensation package: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.
NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).
#Zr Show more details...
Location: Chicago, IL...
Clearance: Public Trust
Minimum Years of Experience: 4 Years with degree, 6 years without
Required Education: Bachelor’s Degree
Desired Certifications:
• Avaya Certified Support Specialist
• Avaya Certified Implementation Specialist
Required Experience:
• Installation and support of Avaya 96xx IP and SIP phones
• Teleconferencing setup and troubleshooting
• Avaya Session Manager
• Avaya Basic Call Center
• Moves, Adds, Changes support
Desired Experience:
• Strong understanding of Avaya CM/Unified Communications products
• Experience in the installation and support of Avaya 96xx IP and SIP phones
• Avaya Aura 7.X System Knowledge
• Direct hands-on experience assessing, managing, patching, and upgrading and mitigating vulnerabilities in Avaya on Windows or Linux servers
• Experience using Session Manager and System Manager
• Experience implementing and configuring Avaya Call Center
• Experience providing Voicemail Support
• Knowledge of cabling standards and ability to perform minor ad-hoc cabling requests
• Must be able make ad-hoc hardware repairs
• Able to work maintenances on weekends (twice a month)
Job Responsibilities:
Maintain and update unified voice, video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete, and efficient.
The Voice/Data Communications Engineer will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users. The successful candidate must have a deep technical understanding of:
Avaya CM/Unified Communications products:
• Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.)
• Performing communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data.
• Integrating technical requirements and design goals into the overall enterprise network design.
• Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities
• Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
• Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.
This is a full-time position. NCC offers a competitive compensation package: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.
NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).
#Zr Show more details...
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