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AXS
AXS.com is the official ticketing partner of the world's greatest venues and events. It offers tickets for concerts, sports, theatre, music festivals, comedy, family events, and more. AXS.com is designed to make buying tickets easy, with a secure checkout process and a wide selection of payment options. It is also committed to providing excellent customer service and assisting customers with any issues they may have. AXS.com is a trusted source for tickets and strives for an enjoyable ticket-buying experience.
Click here for important information about outlet sales. Generally, children under 2 years old do not need a ticket and are required to sit on the lap of an accompanying adult with a valid ticket.redrocksonline.comAXS Mobile Delivery is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the Red Rocks app.
While NETWORK SOLUTIONS LLC. was its first registrar, now it is moved to Network Solutions LLC. We found that Fanaccount.axs.com is poorly ‘socialized’ in respect to any social network.linang.industrialmill.comIt was owned by several entities, from TV Live LLC. 800 West Olympic Blvd to Outbox AXS of Outbox AXS, it was hosted by Amazon Technologies Inc. and CloudFlare Inc..
Track sales, spot broker trends, view demographic data, and more. Manage every aspect of inventory, event creation, offers and sales channels from a single, powerful administrative control center.solutions.axs.comThe AXS Ticketing API is an open API, making integrations possible with a wide range of partner systems for payments, access control and CRM.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityBoardman, Oregon
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Latitude\Longitude45.8491 / -119.714 Google Map
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Traffic rank#1,816 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded2011
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HeadquartersLos Angeles, California
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Key peopleBryan Perez (President, Digital, Ticketing and Media - AEG),Tom Andrus (GM/SVP AXS.com),Blaine LeGere (SVP, Ticketing – AEG),Todd Sims (SVP, Strategy & Business Development - AEG),Doug Lyons (VP, Product Management - AXS.com),Alex Hazboun (CTO - AXS.com),Dean DeWulf (VP, AXS Europe)
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Number of employeesFull-time,: 65,Part-time,:
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Area servedUnited States, Sweden
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ProductsTicket Sales,Ticketing Technology,Event/Venue Marketing
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TypeSubsidiary of,Anschutz Entertainment Group
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IndustryEntertainment
Traffic rank
#1,816
#1,816
Site age
27 yrs
27 yrs
Location
United States
United States
Popular Questions for AXS
Newest job postings for AXS
via Greenhouse
posted_at: 6 days agoschedule_type: Full-time
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the... perfect seats, and enjoy unforgettable live entertainment,
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the... perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
The Client Services Ticketing Manager manages the relationship with venue clients within discipline, supervising a team of leads and specialist who provide front-line, top-notch service and support for ticketing managers at some of the most iconic/sports venues across the country. Acts as a relationship manager and tech support; advises, assists and advocates for ticketing venue partners and provides support for all products and services. Develops close relationships with clients and acts as the primary resource for all event configuration and box office inquiries.
What You'll Do
• Partners with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges
• Provides expertise on all products/services, remaining current with all new releases
• Assists with event and promotion configuration for full-service clients
• Recognized critical issues when responding to support and service requests from client venues
• Configures, tracks and reports on work and client interactions to ensure consistent, high-quality service
• Troubleshoots and resolves or escalates technical support issues
What You'll Bring
• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years experience in leading a high-functioning customer service team
• 4-6 years of live event ticketing and event programming experience
• Advanced event programming expertise across multiple venue/event types
• Leadership, coaching and personnel management skills
• Committed to collaboration and teamwork
• Ability to problem solve and decision making in a high-pressure environment
Pay scale: $64,168-$93,578
More About AXS
AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations Show more details...
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
The Client Services Ticketing Manager manages the relationship with venue clients within discipline, supervising a team of leads and specialist who provide front-line, top-notch service and support for ticketing managers at some of the most iconic/sports venues across the country. Acts as a relationship manager and tech support; advises, assists and advocates for ticketing venue partners and provides support for all products and services. Develops close relationships with clients and acts as the primary resource for all event configuration and box office inquiries.
What You'll Do
• Partners with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges
• Provides expertise on all products/services, remaining current with all new releases
• Assists with event and promotion configuration for full-service clients
• Recognized critical issues when responding to support and service requests from client venues
• Configures, tracks and reports on work and client interactions to ensure consistent, high-quality service
• Troubleshoots and resolves or escalates technical support issues
What You'll Bring
• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years experience in leading a high-functioning customer service team
• 4-6 years of live event ticketing and event programming experience
• Advanced event programming expertise across multiple venue/event types
• Leadership, coaching and personnel management skills
• Committed to collaboration and teamwork
• Ability to problem solve and decision making in a high-pressure environment
Pay scale: $64,168-$93,578
More About AXS
AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations Show more details...
via TeamWork Online
posted_at: 6 days agoschedule_type: Full-time
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the... perfect seats, and enjoy unforgettable live entertainment,
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the... perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
AXS is looking for a talented and motivated professional to join our Product Management team as a Product Manager.
In this highly visible role, you will provide product expertise for our global consumer facing suite of applications. Working closely with your peers, you will participate in the product and feature discovery process, help elicit requirements and ensure what we build aligns with our strategic initiatives and business goals. Furthermore, you take great care to ensure what we build is ultimately delivered through product development and into the hands of our clients. Your extensive product management knowledge and understanding of the industry provides the best recipe for execution and guidance across our development teams.
What you’ll be doing:
• Understand the opportunities that our business and our fans desire through research and interaction with stakeholders and consumer data.
• Turn input and feedback into solutions that make our suite of applications even better.
• Work closely with internal teams (Tech, Sales, Finance, Client Services) to identify features for the roadmap.
• Participate in planning and execution of strategic initiatives and tactical activities throughout the product life cycle.
• Excellent analytical skills with an understanding of Web Analytics, engagement KPI's and a mature understanding of how to build business cases, measure benefits and communicate results
• Use your product management knowledge and experience to juggle multiple projects with competing priorities.
• Evangelize and communicate the value of our products and services.
• Demonstrate our three pillars to success - Trust, Influence and Impact.
Skills and experience we're seeking:
• Minimum 3 years’ experience in Product Management is required.
• Bachelor’s degree required. Earning an MBA is a plus.
• Experience managing B2C products is required.
• Demonstrate the product management discipline when working on projects.
• Discovery experience collecting qualitative customer feedback and quantitative data to inform decisions.
• Proven success in building products that scale and meet customer needs.
• Demonstrable experience collaborating with cross-functional teams, across geographies, including executive management, product management, operations, sales and marketing
• Excellent presentation, written, and verbal communication skills, with an eye for quality and attention to detail
• Comprehension of the product marketing / launch process.
• You are outcome vs output oriented.
• Positivity is part of your being.
• Familiarity with standard development tools such as Jira, Trello, etc
• Ability to stay organized in a highly demanding environment.
• Bonus: You have built features for a live entertainment ticketing system.
• Bonus: You have strong technical acumen and comprehension of architecture.
• Some travel may be required depending on location.
Pay Scale: $89,241-$117,129
What’s in it for You?
• An opportunity to provide product expertise for our global consumer facing suite of applications
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.
Curious about the typical interview process for this position? Here's what to expect:
• Stage 1: 20-min Recruiter Zoom Interview
• Stage 2: 30-min Hiring Manager Zoom Interview
• Stage 3: Product Management (Take home) Exercise
• Stage 3: 60-min Peer Zoom Interview
• Stage 4: 30 min SVP Zoom Interview
• Stage 5: 30-min COO Zoom interview
Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations Show more details...
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
AXS is looking for a talented and motivated professional to join our Product Management team as a Product Manager.
In this highly visible role, you will provide product expertise for our global consumer facing suite of applications. Working closely with your peers, you will participate in the product and feature discovery process, help elicit requirements and ensure what we build aligns with our strategic initiatives and business goals. Furthermore, you take great care to ensure what we build is ultimately delivered through product development and into the hands of our clients. Your extensive product management knowledge and understanding of the industry provides the best recipe for execution and guidance across our development teams.
What you’ll be doing:
• Understand the opportunities that our business and our fans desire through research and interaction with stakeholders and consumer data.
• Turn input and feedback into solutions that make our suite of applications even better.
• Work closely with internal teams (Tech, Sales, Finance, Client Services) to identify features for the roadmap.
• Participate in planning and execution of strategic initiatives and tactical activities throughout the product life cycle.
• Excellent analytical skills with an understanding of Web Analytics, engagement KPI's and a mature understanding of how to build business cases, measure benefits and communicate results
• Use your product management knowledge and experience to juggle multiple projects with competing priorities.
• Evangelize and communicate the value of our products and services.
• Demonstrate our three pillars to success - Trust, Influence and Impact.
Skills and experience we're seeking:
• Minimum 3 years’ experience in Product Management is required.
• Bachelor’s degree required. Earning an MBA is a plus.
• Experience managing B2C products is required.
• Demonstrate the product management discipline when working on projects.
• Discovery experience collecting qualitative customer feedback and quantitative data to inform decisions.
• Proven success in building products that scale and meet customer needs.
• Demonstrable experience collaborating with cross-functional teams, across geographies, including executive management, product management, operations, sales and marketing
• Excellent presentation, written, and verbal communication skills, with an eye for quality and attention to detail
• Comprehension of the product marketing / launch process.
• You are outcome vs output oriented.
• Positivity is part of your being.
• Familiarity with standard development tools such as Jira, Trello, etc
• Ability to stay organized in a highly demanding environment.
• Bonus: You have built features for a live entertainment ticketing system.
• Bonus: You have strong technical acumen and comprehension of architecture.
• Some travel may be required depending on location.
Pay Scale: $89,241-$117,129
What’s in it for You?
• An opportunity to provide product expertise for our global consumer facing suite of applications
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.
Curious about the typical interview process for this position? Here's what to expect:
• Stage 1: 20-min Recruiter Zoom Interview
• Stage 2: 30-min Hiring Manager Zoom Interview
• Stage 3: Product Management (Take home) Exercise
• Stage 3: 60-min Peer Zoom Interview
• Stage 4: 30 min SVP Zoom Interview
• Stage 5: 30-min COO Zoom interview
Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations Show more details...
via TeamWork Online
schedule_type: Full-time
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the... perfect seats, and enjoy unforgettable live entertainment,
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the... perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
AXS is seeking an ambitious and highly skilled Vice President of Field Operations to bring their experience, passion, and desire to thrive in the festival and live event lifestyle. The VP of Operations will work both independently and within a team environment to manage, concept, budget, advance, and project manage with multiple event partners in North America. The candidate will have past success in delivering operational excellence, solving problems creatively, implementing complex workflows, processes, and developing strong, capable, and cohesive team structures.
What Will You Do?
• Become a partner/extension of the Festival and Special Event Account Management teams: working side by side understanding their clients’ goals and requirements.
• Manage internal AXS on-site support teams as well as Independent Contractors.
• Coordinate with AXS Field IT for on-site logistics, support as well as installation/tear down across multiple environments at an event.
• Manage Ticket Fulfillment teams to ensure timely delivery and support for multiple events
• Find efficiencies across multiple events; identify bottlenecks, develop solutions and create new systems.
• Create and manage annual and event budgets relating to travel, equipment, labor, and other related expenses. (vendors, permits, labor, signage, etc.).
• Deliver or source training resources as needed and ensure clear operational delivery, on-site supervision and safety.
• Research vendors, suppliers, etc. offering new technologies or approaches.
• Implement new best practice recommendations for internal operations.
• Develop and maintain internal departmental relationships.
• Proactively implement and manage solutions that adhere to SOC1, SOC2, and PCI standards.
• Direct advance, including statements of work and detailed requirements, for operational and technical on site engagements.
• Be a strong strategic thinker and an outstanding communicator, proficient at both leading a team and working independently to produce quality results, capable of building relationships and trust across all levels and teams at AXS.
• Partner and collaborate across the organization to highlight opportunities for process or technology improvements, and to prioritize high value opportunities for organizational improvement
What Will You Bring?
• Bachelor’s degree in business or related field.
• 7+ years management experience in ticketing and support industry with multi-function service-oriented organizations.
• Experience in festivals, live events and large-scale site operations.
• Adept in Microsoft Office applications including Word, PowerPoint and especially Excel.
• Superior project and time management skills. Ability to juggle multiple projects and rapidly changing deliverables at once, prioritizing and re-prioritizing multiple times each day.
• Work independently with necessary status updates
• Exceptional communication skills, both written and verbal.
• Eye for details with impeccable project oversight, ability to see the big picture.
• Have a creative yet practical event management approach.
• Proven ability to work calmly and efficiently under pressure.
• Strong sense of customer and client service, proven success in delivery of world-class service.
• Must be available to work weekends and evenings, with ability to travel approximately 50%.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.
Bonus points if You Have
• Experience in ticket fulfillment ops, live entertainment, ticketing, and/or software company.
• A healthy obsession with organization, attention to detail and tying up loose ends.
What’s in it for You?
• Ability to be a part of the most highly recognized iconic events in North America.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.
Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status Show more details...
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
AXS is seeking an ambitious and highly skilled Vice President of Field Operations to bring their experience, passion, and desire to thrive in the festival and live event lifestyle. The VP of Operations will work both independently and within a team environment to manage, concept, budget, advance, and project manage with multiple event partners in North America. The candidate will have past success in delivering operational excellence, solving problems creatively, implementing complex workflows, processes, and developing strong, capable, and cohesive team structures.
What Will You Do?
• Become a partner/extension of the Festival and Special Event Account Management teams: working side by side understanding their clients’ goals and requirements.
• Manage internal AXS on-site support teams as well as Independent Contractors.
• Coordinate with AXS Field IT for on-site logistics, support as well as installation/tear down across multiple environments at an event.
• Manage Ticket Fulfillment teams to ensure timely delivery and support for multiple events
• Find efficiencies across multiple events; identify bottlenecks, develop solutions and create new systems.
• Create and manage annual and event budgets relating to travel, equipment, labor, and other related expenses. (vendors, permits, labor, signage, etc.).
• Deliver or source training resources as needed and ensure clear operational delivery, on-site supervision and safety.
• Research vendors, suppliers, etc. offering new technologies or approaches.
• Implement new best practice recommendations for internal operations.
• Develop and maintain internal departmental relationships.
• Proactively implement and manage solutions that adhere to SOC1, SOC2, and PCI standards.
• Direct advance, including statements of work and detailed requirements, for operational and technical on site engagements.
• Be a strong strategic thinker and an outstanding communicator, proficient at both leading a team and working independently to produce quality results, capable of building relationships and trust across all levels and teams at AXS.
• Partner and collaborate across the organization to highlight opportunities for process or technology improvements, and to prioritize high value opportunities for organizational improvement
What Will You Bring?
• Bachelor’s degree in business or related field.
• 7+ years management experience in ticketing and support industry with multi-function service-oriented organizations.
• Experience in festivals, live events and large-scale site operations.
• Adept in Microsoft Office applications including Word, PowerPoint and especially Excel.
• Superior project and time management skills. Ability to juggle multiple projects and rapidly changing deliverables at once, prioritizing and re-prioritizing multiple times each day.
• Work independently with necessary status updates
• Exceptional communication skills, both written and verbal.
• Eye for details with impeccable project oversight, ability to see the big picture.
• Have a creative yet practical event management approach.
• Proven ability to work calmly and efficiently under pressure.
• Strong sense of customer and client service, proven success in delivery of world-class service.
• Must be available to work weekends and evenings, with ability to travel approximately 50%.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.
Bonus points if You Have
• Experience in ticket fulfillment ops, live entertainment, ticketing, and/or software company.
• A healthy obsession with organization, attention to detail and tying up loose ends.
What’s in it for You?
• Ability to be a part of the most highly recognized iconic events in North America.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.
Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status Show more details...
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