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banknovo
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#80,220 Site Rank
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Site age7 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#80,220
#80,220
Site age
7 yrs
7 yrs
Location
United States
United States
Popular Questions for banknovo
Newest job postings for banknovo
via Wellfound
schedule_type: Full-time
We are looking for a Customer Success Account Representative who understands how to provide amazing customer experiences to promote long-term customer retention. If you're passionate about helping small businesses thrive, then we want to chat. Are you ready to revolutionize the small business banking industry with us?
About the Role & Responsibilities...
Novo is expanding our product offering and our Customer Success teams to be the driving factor
We are looking for a Customer Success Account Representative who understands how to provide amazing customer experiences to promote long-term customer retention. If you're passionate about helping small businesses thrive, then we want to chat. Are you ready to revolutionize the small business banking industry with us?
About the Role & Responsibilities...
Novo is expanding our product offering and our Customer Success teams to be the driving factor behind revenue for Novo. Every member of our team directly works with Small Business Owners. We focus on building trusted relationships with our customers as we help them build their dreams into reality.
• Engage with our customers across all points of their account lifecycle to help answer their questions, solve their problems, and onboard to various Novo products.
• Act as a trusted Novo Account Representative for our best customers to help them fully leverage their Novo accounts.
• Serve as a champion within the company to provide the best customer experience across all our products and business lines.
• Connect with customers across various channels like email, chat, and phones.
• There will be daily inbound and outbound call opportunities, with every interaction an opportunity for impact with daily queues to clear.
• Navigate through conversations and interactions to identify customer needs and pain points to better position Novo’s product offering.
• Become an expert on key features at Novo to work with some of its highest-performing customers to drive their long-term success.
• Navigate through a conversation flow to uncover customer needs, understand pains, and position Novo as a compelling solution for their business.
• Provide feedback to other departments related to information prospects share that could be helpful in advertising, marketing, product, and development of company programs.
• Work with internal teams to ensure customer contacts, issues, complaints, and questions are resolved promptly and efficiently.
Requirements for the Role:
• 2+ years experience in a customer-facing role focusing in a support or sales capacity, preferably via phone or written correspondence.
• Comfortable engaging with customers on proactive outbound email and phone calls.
• Comfortable working in a fast pace, action-oriented environment where providing the best possible customer experience is the goal
• Experience with proactive customer interactions and or cold outbound (i.e. calling or emailing customers) while also being ready to receive inbound interactions from these same customers
• Eager to jump in and have an immediate company impact with a “whatever it takes” mentality toward providing a better experience for some of the company's best customers
• Comfortable with an on-call team environment - customer problems can happen anytime
• Open to a flexible schedule that may include weekends, holidays, and flexible hours (ie, 12 pm - 9 pm or similar)
• A high sense of urgency that can adapt and pivot in every conversation
• The skills to passionately and clearly articulate the value of Novo
• Bonus points for previous SDR, Sales, or Customer Success experience
How We Define Success:
• Every interaction with our customers is held to a high standard of excellence as measured by; CSAT Surveys, QA Review, and direct customer feedback.
• Account Retention & Activity is the main focus of this role, with every interaction a touch point to success.
• Onboarding and Activation of New Accounts is also a measurement of success.
Nice to Have, But Not Required:
• Zendesk, Hubspot Experience, Salesforce
• Startup, specifically Fintech, experience
• SaaS, B2B, or other sales environments
• Interested in Fintech and the future of Work
#LI-Hybrid #LI-CD1 #LI-CC1
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
About the Role & Responsibilities...
Novo is expanding our product offering and our Customer Success teams to be the driving factor behind revenue for Novo. Every member of our team directly works with Small Business Owners. We focus on building trusted relationships with our customers as we help them build their dreams into reality.
• Engage with our customers across all points of their account lifecycle to help answer their questions, solve their problems, and onboard to various Novo products.
• Act as a trusted Novo Account Representative for our best customers to help them fully leverage their Novo accounts.
• Serve as a champion within the company to provide the best customer experience across all our products and business lines.
• Connect with customers across various channels like email, chat, and phones.
• There will be daily inbound and outbound call opportunities, with every interaction an opportunity for impact with daily queues to clear.
• Navigate through conversations and interactions to identify customer needs and pain points to better position Novo’s product offering.
• Become an expert on key features at Novo to work with some of its highest-performing customers to drive their long-term success.
• Navigate through a conversation flow to uncover customer needs, understand pains, and position Novo as a compelling solution for their business.
• Provide feedback to other departments related to information prospects share that could be helpful in advertising, marketing, product, and development of company programs.
• Work with internal teams to ensure customer contacts, issues, complaints, and questions are resolved promptly and efficiently.
Requirements for the Role:
• 2+ years experience in a customer-facing role focusing in a support or sales capacity, preferably via phone or written correspondence.
• Comfortable engaging with customers on proactive outbound email and phone calls.
• Comfortable working in a fast pace, action-oriented environment where providing the best possible customer experience is the goal
• Experience with proactive customer interactions and or cold outbound (i.e. calling or emailing customers) while also being ready to receive inbound interactions from these same customers
• Eager to jump in and have an immediate company impact with a “whatever it takes” mentality toward providing a better experience for some of the company's best customers
• Comfortable with an on-call team environment - customer problems can happen anytime
• Open to a flexible schedule that may include weekends, holidays, and flexible hours (ie, 12 pm - 9 pm or similar)
• A high sense of urgency that can adapt and pivot in every conversation
• The skills to passionately and clearly articulate the value of Novo
• Bonus points for previous SDR, Sales, or Customer Success experience
How We Define Success:
• Every interaction with our customers is held to a high standard of excellence as measured by; CSAT Surveys, QA Review, and direct customer feedback.
• Account Retention & Activity is the main focus of this role, with every interaction a touch point to success.
• Onboarding and Activation of New Accounts is also a measurement of success.
Nice to Have, But Not Required:
• Zendesk, Hubspot Experience, Salesforce
• Startup, specifically Fintech, experience
• SaaS, B2B, or other sales environments
• Interested in Fintech and the future of Work
#LI-Hybrid #LI-CD1 #LI-CC1
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
via Wellfound
posted_at: 2 days agoschedule_type: Full-time
About the Role:
We are looking for a Head of Channel Sales who has a proven track record, as a player / coach, to build high performing channel sales teams whilst winning trajectory changing partnerships. If you're passionate about Fintech, Small Business platforms and building high performing sales teams then we would love to chat! Are you ready to revolutionize the small business banking... industry with us?
Responsibilities:
• Build a channel
About the Role:
We are looking for a Head of Channel Sales who has a proven track record, as a player / coach, to build high performing channel sales teams whilst winning trajectory changing partnerships. If you're passionate about Fintech, Small Business platforms and building high performing sales teams then we would love to chat! Are you ready to revolutionize the small business banking... industry with us?
Responsibilities:
• Build a channel sales strategy, including market map, commercial framework and operating capabilities to scale channel partnerships.
• Attract high performing talent with a mix of sales and account management skills, in line with portfolio growth
• Build sales capabilities at Novo including coaching on consultative sales skills, pipeline and reporting management and sales operations to improve sales cycle efficiency
• Prospect and close relationships with key target partners to increase customer base.
• Monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth.
• Experience working as an individual contributor with the ability to hire, build and train the new business development team.
• Develop and iterate a partnerships playbook, creating processes and tools to drive new business with and through Novo partners.
• Collaborate cross-functionally with product teams in deeper strategic product partnerships, including expanding core API capabilities such as an onboarding API
• Ability to build the business development strategy and map out a successful partnership ecosystem to offer additional value-added products/services to Novo customers.
Requirements for the Role:
• A Bachelor's degree and 8+ years of relevant experience.
• Experience scaling a high-growth consumer technology company preferred working with SMBs.
• Knowledge of SMBs and/or Fintech.
• Demonstrated initiative and leadership skills; setting vision and strategy, planning, critical thinking, orchestrating cross-functionally, overseeing multiple project elements and proven track record of results.
• Effective oral and written communication skills (with all levels of the company), organizational skills, good attention to detail and use of sound judgment in a fast-paced environment.
• Driven self-starter with a passion for excellence and an ability to work under minimal supervision. Must have demonstrated initiative and ability to work independently and handle multiple tasks.
• Strong background in developing strategy, identifying partners, negotiating agreements, and rapidly scaling partnerships.
• Track record of identifying, prioritizing, executing, and exceeding partnership performance metrics. Experience implementing and executing against a variety of partnership models.
How We Define Success:
• New partnerships in target verticals
• Customer acquisition and growth via such partnerships
• New business models to expand partnership success
• Team performance versus quotas
Nice to Have, But Not Required:
• Fintech and platform experience
• Leading teams in a high growth start up
• Strategic, and problem solver
• Someone who is able to roll up their sleeves and is able to get their hands dirty
• Understanding onboarding API
#LI-CD1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
We are looking for a Head of Channel Sales who has a proven track record, as a player / coach, to build high performing channel sales teams whilst winning trajectory changing partnerships. If you're passionate about Fintech, Small Business platforms and building high performing sales teams then we would love to chat! Are you ready to revolutionize the small business banking... industry with us?
Responsibilities:
• Build a channel sales strategy, including market map, commercial framework and operating capabilities to scale channel partnerships.
• Attract high performing talent with a mix of sales and account management skills, in line with portfolio growth
• Build sales capabilities at Novo including coaching on consultative sales skills, pipeline and reporting management and sales operations to improve sales cycle efficiency
• Prospect and close relationships with key target partners to increase customer base.
• Monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth.
• Experience working as an individual contributor with the ability to hire, build and train the new business development team.
• Develop and iterate a partnerships playbook, creating processes and tools to drive new business with and through Novo partners.
• Collaborate cross-functionally with product teams in deeper strategic product partnerships, including expanding core API capabilities such as an onboarding API
• Ability to build the business development strategy and map out a successful partnership ecosystem to offer additional value-added products/services to Novo customers.
Requirements for the Role:
• A Bachelor's degree and 8+ years of relevant experience.
• Experience scaling a high-growth consumer technology company preferred working with SMBs.
• Knowledge of SMBs and/or Fintech.
• Demonstrated initiative and leadership skills; setting vision and strategy, planning, critical thinking, orchestrating cross-functionally, overseeing multiple project elements and proven track record of results.
• Effective oral and written communication skills (with all levels of the company), organizational skills, good attention to detail and use of sound judgment in a fast-paced environment.
• Driven self-starter with a passion for excellence and an ability to work under minimal supervision. Must have demonstrated initiative and ability to work independently and handle multiple tasks.
• Strong background in developing strategy, identifying partners, negotiating agreements, and rapidly scaling partnerships.
• Track record of identifying, prioritizing, executing, and exceeding partnership performance metrics. Experience implementing and executing against a variety of partnership models.
How We Define Success:
• New partnerships in target verticals
• Customer acquisition and growth via such partnerships
• New business models to expand partnership success
• Team performance versus quotas
Nice to Have, But Not Required:
• Fintech and platform experience
• Leading teams in a high growth start up
• Strategic, and problem solver
• Someone who is able to roll up their sleeves and is able to get their hands dirty
• Understanding onboarding API
#LI-CD1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
via The Org
schedule_type: Full-time
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
• * Why Novo?**
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Hybrid work culture
- Offices in NYC, Miami, and India for those that want to whiteboard in person
- We are looking for a Recruiter who understands how to partner with hiring managers across all aspects of the recruiting funnel and process. If you're passionate about creating best-in-class recruiting strategies that scale, while building a fantastic experience for candidates & teammates then we want to chat. Are you ready to revolutionize the small business banking industry with us?
• *About the Role: **
- Own the full recruitment life-cycle (source through close) across US based positions and teams including Tech, Marketing, Banking, Finance, Operations and more.
- Partner closely with the Director of People to identify, recommend and drive enhancements to our overall recruiting practices.
- Collaborate with hiring managers and department heads across the organization to deeply understand their needs and ensure alignment on the specifications of the open role.
- Provide a high-quality experience for every potential candidate through effective communication and consistent follow-through.
- Maintain data integrity practices, ensure accurate ATS data and provide data-driven insights to business leaders in order to elevate and improve the recruiting process.
- Develop a deep understanding of Novo’s culture, mission, product, strategic direction, and competitors and use this knowledge to build recruitment strategies, and create a compelling employer brand.
- Develop creative sourcing strategies and proactively build a robust pipeline of candidates for critical and repeat roles.
- Facilitate reference checks and conduct background checks for candidates before hiring.
- Help design, implement and maintain the appropriate processes, tools, systems, and training necessary to scale and support the function.
- Pater with recruitment agencies, optimizing efforts for maximum ROI.
• *Requirements for the Role: **
- 3+ years of end-to-end recruitment experience in a fast-paced, high growth environment, working across a wide variety of positions at all levels.
- A passion for and track record of delivering a best in class candidate experience.
- Experience independently partnering with hiring managers to define talent needs and drive hiring initiatives.
- Ability to build rapport quickly, take a consultative approach and advise hiring managers and interviewers on recruiting best practices.
- Empathetic approach to building relationships based in trust and transparency with candidates and hiring managers.
- Action-oriented, reliable, and proactive operator, managing competing priorities, and consistently meeting and exceeding recruitment goals.
- Demonstrable experience using recruiting metrics to identify problems, provide insights, and drive decisions.
- Extensive experience working with a modern ATS, preferably Greenhouse, ensuring data accuracy and consistent reporting.
- Ability to thrive in an ambiguous environment while being a champion for change; supremely focused on getting things done in a highly organized way.
- Proven experience collaborating with and managing agencies to support hiring efforts.
How We Define Success:
You find quality passive talent to engage and build successful hiring pipelines across all your roles.
You devise a sourcing and talent strategy that aligns with overarching business needs.
You are successful in the job-offer acceptance rate where you are the direct source.
Nice To Have, but Not Required:
Experience in financial technology, Series A or Series B start ups.
Knowledge of the banking industry.
Experience of shaping an employer branding program and rolling out initiatives to increase organic inflow.
Well-networked within the start-up technology space is a plus.
Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic Show more details...
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
• * Why Novo?**
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Hybrid work culture
- Offices in NYC, Miami, and India for those that want to whiteboard in person
- We are looking for a Recruiter who understands how to partner with hiring managers across all aspects of the recruiting funnel and process. If you're passionate about creating best-in-class recruiting strategies that scale, while building a fantastic experience for candidates & teammates then we want to chat. Are you ready to revolutionize the small business banking industry with us?
• *About the Role: **
- Own the full recruitment life-cycle (source through close) across US based positions and teams including Tech, Marketing, Banking, Finance, Operations and more.
- Partner closely with the Director of People to identify, recommend and drive enhancements to our overall recruiting practices.
- Collaborate with hiring managers and department heads across the organization to deeply understand their needs and ensure alignment on the specifications of the open role.
- Provide a high-quality experience for every potential candidate through effective communication and consistent follow-through.
- Maintain data integrity practices, ensure accurate ATS data and provide data-driven insights to business leaders in order to elevate and improve the recruiting process.
- Develop a deep understanding of Novo’s culture, mission, product, strategic direction, and competitors and use this knowledge to build recruitment strategies, and create a compelling employer brand.
- Develop creative sourcing strategies and proactively build a robust pipeline of candidates for critical and repeat roles.
- Facilitate reference checks and conduct background checks for candidates before hiring.
- Help design, implement and maintain the appropriate processes, tools, systems, and training necessary to scale and support the function.
- Pater with recruitment agencies, optimizing efforts for maximum ROI.
• *Requirements for the Role: **
- 3+ years of end-to-end recruitment experience in a fast-paced, high growth environment, working across a wide variety of positions at all levels.
- A passion for and track record of delivering a best in class candidate experience.
- Experience independently partnering with hiring managers to define talent needs and drive hiring initiatives.
- Ability to build rapport quickly, take a consultative approach and advise hiring managers and interviewers on recruiting best practices.
- Empathetic approach to building relationships based in trust and transparency with candidates and hiring managers.
- Action-oriented, reliable, and proactive operator, managing competing priorities, and consistently meeting and exceeding recruitment goals.
- Demonstrable experience using recruiting metrics to identify problems, provide insights, and drive decisions.
- Extensive experience working with a modern ATS, preferably Greenhouse, ensuring data accuracy and consistent reporting.
- Ability to thrive in an ambiguous environment while being a champion for change; supremely focused on getting things done in a highly organized way.
- Proven experience collaborating with and managing agencies to support hiring efforts.
How We Define Success:
You find quality passive talent to engage and build successful hiring pipelines across all your roles.
You devise a sourcing and talent strategy that aligns with overarching business needs.
You are successful in the job-offer acceptance rate where you are the direct source.
Nice To Have, but Not Required:
Experience in financial technology, Series A or Series B start ups.
Knowledge of the banking industry.
Experience of shaping an employer branding program and rolling out initiatives to increase organic inflow.
Well-networked within the start-up technology space is a plus.
Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic Show more details...
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