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Most recent job postings at banknovo
via Wellfound
schedule_type: Full-time
We are looking for a Customer Success Account Representative who understands how to provide amazing customer experiences to promote long-term customer retention. If you're passionate about helping small businesses thrive, then we want to chat. Are you ready to revolutionize the small business banking industry with us?
About the Role & Responsibilities...
Novo is expanding our product offering and our Customer Success teams to be the driving factor
We are looking for a Customer Success Account Representative who understands how to provide amazing customer experiences to promote long-term customer retention. If you're passionate about helping small businesses thrive, then we want to chat. Are you ready to revolutionize the small business banking industry with us?
About the Role & Responsibilities...
Novo is expanding our product offering and our Customer Success teams to be the driving factor behind revenue for Novo. Every member of our team directly works with Small Business Owners. We focus on building trusted relationships with our customers as we help them build their dreams into reality.
• Engage with our customers across all points of their account lifecycle to help answer their questions, solve their problems, and onboard to various Novo products.
• Act as a trusted Novo Account Representative for our best customers to help them fully leverage their Novo accounts.
• Serve as a champion within the company to provide the best customer experience across all our products and business lines.
• Connect with customers across various channels like email, chat, and phones.
• There will be daily inbound and outbound call opportunities, with every interaction an opportunity for impact with daily queues to clear.
• Navigate through conversations and interactions to identify customer needs and pain points to better position Novo’s product offering.
• Become an expert on key features at Novo to work with some of its highest-performing customers to drive their long-term success.
• Navigate through a conversation flow to uncover customer needs, understand pains, and position Novo as a compelling solution for their business.
• Provide feedback to other departments related to information prospects share that could be helpful in advertising, marketing, product, and development of company programs.
• Work with internal teams to ensure customer contacts, issues, complaints, and questions are resolved promptly and efficiently.
Requirements for the Role:
• 2+ years experience in a customer-facing role focusing in a support or sales capacity, preferably via phone or written correspondence.
• Comfortable engaging with customers on proactive outbound email and phone calls.
• Comfortable working in a fast pace, action-oriented environment where providing the best possible customer experience is the goal
• Experience with proactive customer interactions and or cold outbound (i.e. calling or emailing customers) while also being ready to receive inbound interactions from these same customers
• Eager to jump in and have an immediate company impact with a “whatever it takes” mentality toward providing a better experience for some of the company's best customers
• Comfortable with an on-call team environment - customer problems can happen anytime
• Open to a flexible schedule that may include weekends, holidays, and flexible hours (ie, 12 pm - 9 pm or similar)
• A high sense of urgency that can adapt and pivot in every conversation
• The skills to passionately and clearly articulate the value of Novo
• Bonus points for previous SDR, Sales, or Customer Success experience
How We Define Success:
• Every interaction with our customers is held to a high standard of excellence as measured by; CSAT Surveys, QA Review, and direct customer feedback.
• Account Retention & Activity is the main focus of this role, with every interaction a touch point to success.
• Onboarding and Activation of New Accounts is also a measurement of success.
Nice to Have, But Not Required:
• Zendesk, Hubspot Experience, Salesforce
• Startup, specifically Fintech, experience
• SaaS, B2B, or other sales environments
• Interested in Fintech and the future of Work
#LI-Hybrid #LI-CD1 #LI-CC1
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
About the Role & Responsibilities...
Novo is expanding our product offering and our Customer Success teams to be the driving factor behind revenue for Novo. Every member of our team directly works with Small Business Owners. We focus on building trusted relationships with our customers as we help them build their dreams into reality.
• Engage with our customers across all points of their account lifecycle to help answer their questions, solve their problems, and onboard to various Novo products.
• Act as a trusted Novo Account Representative for our best customers to help them fully leverage their Novo accounts.
• Serve as a champion within the company to provide the best customer experience across all our products and business lines.
• Connect with customers across various channels like email, chat, and phones.
• There will be daily inbound and outbound call opportunities, with every interaction an opportunity for impact with daily queues to clear.
• Navigate through conversations and interactions to identify customer needs and pain points to better position Novo’s product offering.
• Become an expert on key features at Novo to work with some of its highest-performing customers to drive their long-term success.
• Navigate through a conversation flow to uncover customer needs, understand pains, and position Novo as a compelling solution for their business.
• Provide feedback to other departments related to information prospects share that could be helpful in advertising, marketing, product, and development of company programs.
• Work with internal teams to ensure customer contacts, issues, complaints, and questions are resolved promptly and efficiently.
Requirements for the Role:
• 2+ years experience in a customer-facing role focusing in a support or sales capacity, preferably via phone or written correspondence.
• Comfortable engaging with customers on proactive outbound email and phone calls.
• Comfortable working in a fast pace, action-oriented environment where providing the best possible customer experience is the goal
• Experience with proactive customer interactions and or cold outbound (i.e. calling or emailing customers) while also being ready to receive inbound interactions from these same customers
• Eager to jump in and have an immediate company impact with a “whatever it takes” mentality toward providing a better experience for some of the company's best customers
• Comfortable with an on-call team environment - customer problems can happen anytime
• Open to a flexible schedule that may include weekends, holidays, and flexible hours (ie, 12 pm - 9 pm or similar)
• A high sense of urgency that can adapt and pivot in every conversation
• The skills to passionately and clearly articulate the value of Novo
• Bonus points for previous SDR, Sales, or Customer Success experience
How We Define Success:
• Every interaction with our customers is held to a high standard of excellence as measured by; CSAT Surveys, QA Review, and direct customer feedback.
• Account Retention & Activity is the main focus of this role, with every interaction a touch point to success.
• Onboarding and Activation of New Accounts is also a measurement of success.
Nice to Have, But Not Required:
• Zendesk, Hubspot Experience, Salesforce
• Startup, specifically Fintech, experience
• SaaS, B2B, or other sales environments
• Interested in Fintech and the future of Work
#LI-Hybrid #LI-CD1 #LI-CC1
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
via Wellfound
posted_at: 2 days agoschedule_type: Full-time
About the Role:
We are looking for a Head of Channel Sales who has a proven track record, as a player / coach, to build high performing channel sales teams whilst winning trajectory changing partnerships. If you're passionate about Fintech, Small Business platforms and building high performing sales teams then we would love to chat! Are you ready to revolutionize the small business banking... industry with us?
Responsibilities:
• Build a channel
About the Role:
We are looking for a Head of Channel Sales who has a proven track record, as a player / coach, to build high performing channel sales teams whilst winning trajectory changing partnerships. If you're passionate about Fintech, Small Business platforms and building high performing sales teams then we would love to chat! Are you ready to revolutionize the small business banking... industry with us?
Responsibilities:
• Build a channel sales strategy, including market map, commercial framework and operating capabilities to scale channel partnerships.
• Attract high performing talent with a mix of sales and account management skills, in line with portfolio growth
• Build sales capabilities at Novo including coaching on consultative sales skills, pipeline and reporting management and sales operations to improve sales cycle efficiency
• Prospect and close relationships with key target partners to increase customer base.
• Monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth.
• Experience working as an individual contributor with the ability to hire, build and train the new business development team.
• Develop and iterate a partnerships playbook, creating processes and tools to drive new business with and through Novo partners.
• Collaborate cross-functionally with product teams in deeper strategic product partnerships, including expanding core API capabilities such as an onboarding API
• Ability to build the business development strategy and map out a successful partnership ecosystem to offer additional value-added products/services to Novo customers.
Requirements for the Role:
• A Bachelor's degree and 8+ years of relevant experience.
• Experience scaling a high-growth consumer technology company preferred working with SMBs.
• Knowledge of SMBs and/or Fintech.
• Demonstrated initiative and leadership skills; setting vision and strategy, planning, critical thinking, orchestrating cross-functionally, overseeing multiple project elements and proven track record of results.
• Effective oral and written communication skills (with all levels of the company), organizational skills, good attention to detail and use of sound judgment in a fast-paced environment.
• Driven self-starter with a passion for excellence and an ability to work under minimal supervision. Must have demonstrated initiative and ability to work independently and handle multiple tasks.
• Strong background in developing strategy, identifying partners, negotiating agreements, and rapidly scaling partnerships.
• Track record of identifying, prioritizing, executing, and exceeding partnership performance metrics. Experience implementing and executing against a variety of partnership models.
How We Define Success:
• New partnerships in target verticals
• Customer acquisition and growth via such partnerships
• New business models to expand partnership success
• Team performance versus quotas
Nice to Have, But Not Required:
• Fintech and platform experience
• Leading teams in a high growth start up
• Strategic, and problem solver
• Someone who is able to roll up their sleeves and is able to get their hands dirty
• Understanding onboarding API
#LI-CD1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
We are looking for a Head of Channel Sales who has a proven track record, as a player / coach, to build high performing channel sales teams whilst winning trajectory changing partnerships. If you're passionate about Fintech, Small Business platforms and building high performing sales teams then we would love to chat! Are you ready to revolutionize the small business banking... industry with us?
Responsibilities:
• Build a channel sales strategy, including market map, commercial framework and operating capabilities to scale channel partnerships.
• Attract high performing talent with a mix of sales and account management skills, in line with portfolio growth
• Build sales capabilities at Novo including coaching on consultative sales skills, pipeline and reporting management and sales operations to improve sales cycle efficiency
• Prospect and close relationships with key target partners to increase customer base.
• Monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth.
• Experience working as an individual contributor with the ability to hire, build and train the new business development team.
• Develop and iterate a partnerships playbook, creating processes and tools to drive new business with and through Novo partners.
• Collaborate cross-functionally with product teams in deeper strategic product partnerships, including expanding core API capabilities such as an onboarding API
• Ability to build the business development strategy and map out a successful partnership ecosystem to offer additional value-added products/services to Novo customers.
Requirements for the Role:
• A Bachelor's degree and 8+ years of relevant experience.
• Experience scaling a high-growth consumer technology company preferred working with SMBs.
• Knowledge of SMBs and/or Fintech.
• Demonstrated initiative and leadership skills; setting vision and strategy, planning, critical thinking, orchestrating cross-functionally, overseeing multiple project elements and proven track record of results.
• Effective oral and written communication skills (with all levels of the company), organizational skills, good attention to detail and use of sound judgment in a fast-paced environment.
• Driven self-starter with a passion for excellence and an ability to work under minimal supervision. Must have demonstrated initiative and ability to work independently and handle multiple tasks.
• Strong background in developing strategy, identifying partners, negotiating agreements, and rapidly scaling partnerships.
• Track record of identifying, prioritizing, executing, and exceeding partnership performance metrics. Experience implementing and executing against a variety of partnership models.
How We Define Success:
• New partnerships in target verticals
• Customer acquisition and growth via such partnerships
• New business models to expand partnership success
• Team performance versus quotas
Nice to Have, But Not Required:
• Fintech and platform experience
• Leading teams in a high growth start up
• Strategic, and problem solver
• Someone who is able to roll up their sleeves and is able to get their hands dirty
• Understanding onboarding API
#LI-CD1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
via The Org
schedule_type: Full-time
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
• * Why Novo?**
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Hybrid work culture
- Offices in NYC, Miami, and India for those that want to whiteboard in person
- We are looking for a Recruiter who understands how to partner with hiring managers across all aspects of the recruiting funnel and process. If you're passionate about creating best-in-class recruiting strategies that scale, while building a fantastic experience for candidates & teammates then we want to chat. Are you ready to revolutionize the small business banking industry with us?
• *About the Role: **
- Own the full recruitment life-cycle (source through close) across US based positions and teams including Tech, Marketing, Banking, Finance, Operations and more.
- Partner closely with the Director of People to identify, recommend and drive enhancements to our overall recruiting practices.
- Collaborate with hiring managers and department heads across the organization to deeply understand their needs and ensure alignment on the specifications of the open role.
- Provide a high-quality experience for every potential candidate through effective communication and consistent follow-through.
- Maintain data integrity practices, ensure accurate ATS data and provide data-driven insights to business leaders in order to elevate and improve the recruiting process.
- Develop a deep understanding of Novo’s culture, mission, product, strategic direction, and competitors and use this knowledge to build recruitment strategies, and create a compelling employer brand.
- Develop creative sourcing strategies and proactively build a robust pipeline of candidates for critical and repeat roles.
- Facilitate reference checks and conduct background checks for candidates before hiring.
- Help design, implement and maintain the appropriate processes, tools, systems, and training necessary to scale and support the function.
- Pater with recruitment agencies, optimizing efforts for maximum ROI.
• *Requirements for the Role: **
- 3+ years of end-to-end recruitment experience in a fast-paced, high growth environment, working across a wide variety of positions at all levels.
- A passion for and track record of delivering a best in class candidate experience.
- Experience independently partnering with hiring managers to define talent needs and drive hiring initiatives.
- Ability to build rapport quickly, take a consultative approach and advise hiring managers and interviewers on recruiting best practices.
- Empathetic approach to building relationships based in trust and transparency with candidates and hiring managers.
- Action-oriented, reliable, and proactive operator, managing competing priorities, and consistently meeting and exceeding recruitment goals.
- Demonstrable experience using recruiting metrics to identify problems, provide insights, and drive decisions.
- Extensive experience working with a modern ATS, preferably Greenhouse, ensuring data accuracy and consistent reporting.
- Ability to thrive in an ambiguous environment while being a champion for change; supremely focused on getting things done in a highly organized way.
- Proven experience collaborating with and managing agencies to support hiring efforts.
How We Define Success:
You find quality passive talent to engage and build successful hiring pipelines across all your roles.
You devise a sourcing and talent strategy that aligns with overarching business needs.
You are successful in the job-offer acceptance rate where you are the direct source.
Nice To Have, but Not Required:
Experience in financial technology, Series A or Series B start ups.
Knowledge of the banking industry.
Experience of shaping an employer branding program and rolling out initiatives to increase organic inflow.
Well-networked within the start-up technology space is a plus.
Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic Show more details...
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
• * Why Novo?**
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Hybrid work culture
- Offices in NYC, Miami, and India for those that want to whiteboard in person
- We are looking for a Recruiter who understands how to partner with hiring managers across all aspects of the recruiting funnel and process. If you're passionate about creating best-in-class recruiting strategies that scale, while building a fantastic experience for candidates & teammates then we want to chat. Are you ready to revolutionize the small business banking industry with us?
• *About the Role: **
- Own the full recruitment life-cycle (source through close) across US based positions and teams including Tech, Marketing, Banking, Finance, Operations and more.
- Partner closely with the Director of People to identify, recommend and drive enhancements to our overall recruiting practices.
- Collaborate with hiring managers and department heads across the organization to deeply understand their needs and ensure alignment on the specifications of the open role.
- Provide a high-quality experience for every potential candidate through effective communication and consistent follow-through.
- Maintain data integrity practices, ensure accurate ATS data and provide data-driven insights to business leaders in order to elevate and improve the recruiting process.
- Develop a deep understanding of Novo’s culture, mission, product, strategic direction, and competitors and use this knowledge to build recruitment strategies, and create a compelling employer brand.
- Develop creative sourcing strategies and proactively build a robust pipeline of candidates for critical and repeat roles.
- Facilitate reference checks and conduct background checks for candidates before hiring.
- Help design, implement and maintain the appropriate processes, tools, systems, and training necessary to scale and support the function.
- Pater with recruitment agencies, optimizing efforts for maximum ROI.
• *Requirements for the Role: **
- 3+ years of end-to-end recruitment experience in a fast-paced, high growth environment, working across a wide variety of positions at all levels.
- A passion for and track record of delivering a best in class candidate experience.
- Experience independently partnering with hiring managers to define talent needs and drive hiring initiatives.
- Ability to build rapport quickly, take a consultative approach and advise hiring managers and interviewers on recruiting best practices.
- Empathetic approach to building relationships based in trust and transparency with candidates and hiring managers.
- Action-oriented, reliable, and proactive operator, managing competing priorities, and consistently meeting and exceeding recruitment goals.
- Demonstrable experience using recruiting metrics to identify problems, provide insights, and drive decisions.
- Extensive experience working with a modern ATS, preferably Greenhouse, ensuring data accuracy and consistent reporting.
- Ability to thrive in an ambiguous environment while being a champion for change; supremely focused on getting things done in a highly organized way.
- Proven experience collaborating with and managing agencies to support hiring efforts.
How We Define Success:
You find quality passive talent to engage and build successful hiring pipelines across all your roles.
You devise a sourcing and talent strategy that aligns with overarching business needs.
You are successful in the job-offer acceptance rate where you are the direct source.
Nice To Have, but Not Required:
Experience in financial technology, Series A or Series B start ups.
Knowledge of the banking industry.
Experience of shaping an employer branding program and rolling out initiatives to increase organic inflow.
Well-networked within the start-up technology space is a plus.
Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic Show more details...
via The Org
schedule_type: Full-timework_from_home: 1
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
• *Why Novo?**
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey.
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Hybrid work culture
- Offices in NYC, Miami, and India for those that want to whiteboard in person
• *What you’ll be doing **
- Systems thinking
- Creating best practices, templates, and automation for build, test, integration and deployment pipelines on multiple projects
- Designing and develop tools for easily creating and managing dev/test infrastructure and services in AWS cloud
- Providing expertise and guidance on CI/CD, Github, and other development tools via containerization
- Monitoring and support systems in Dev, UAT and production environments
- Building mock services and production-like data sources for use in development and testing
- Managing Github integrations, feature flag systems, code coverage tools, and other development & monitoring tools tools
- Participating in support rotations to help troubleshoot to infrastructure issues
- Things you're good at
- Creating and working with containers, as well as using container orchestration tools ( Docker , Kubernetes )
- AWS: S3, EKS, Lambda, Aurora, Athena, ALBs, DynamoDB, RDS, Route53, KMS, Secrets Manager etc.
- Fluent with Terraform & Linux
- Using Git as a version control system
- CI/CD : Jenkins / CircleCI / Github Actions
- Monitoring Tools : Datadog / ELK / Prometheus / Grafana
• *About our stack**
- NodeJS 10-12
- Golang
- Postgres with RDS
- AWS/Kubernetes via EKS
- CircleCI, Datadog, PagerDuty, ELK
- React 16.13 w/ Typescript 4.0
- IOS Swift
- Android Kotlin
• *Benefits**
Competitive salary and meaningful equity
Unlimited PTO
Health, vision, and dental insurance
Monthly wellness stipend
401k
Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic Show more details...
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
• *Why Novo?**
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey.
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Hybrid work culture
- Offices in NYC, Miami, and India for those that want to whiteboard in person
• *What you’ll be doing **
- Systems thinking
- Creating best practices, templates, and automation for build, test, integration and deployment pipelines on multiple projects
- Designing and develop tools for easily creating and managing dev/test infrastructure and services in AWS cloud
- Providing expertise and guidance on CI/CD, Github, and other development tools via containerization
- Monitoring and support systems in Dev, UAT and production environments
- Building mock services and production-like data sources for use in development and testing
- Managing Github integrations, feature flag systems, code coverage tools, and other development & monitoring tools tools
- Participating in support rotations to help troubleshoot to infrastructure issues
- Things you're good at
- Creating and working with containers, as well as using container orchestration tools ( Docker , Kubernetes )
- AWS: S3, EKS, Lambda, Aurora, Athena, ALBs, DynamoDB, RDS, Route53, KMS, Secrets Manager etc.
- Fluent with Terraform & Linux
- Using Git as a version control system
- CI/CD : Jenkins / CircleCI / Github Actions
- Monitoring Tools : Datadog / ELK / Prometheus / Grafana
• *About our stack**
- NodeJS 10-12
- Golang
- Postgres with RDS
- AWS/Kubernetes via EKS
- CircleCI, Datadog, PagerDuty, ELK
- React 16.13 w/ Typescript 4.0
- IOS Swift
- Android Kotlin
• *Benefits**
Competitive salary and meaningful equity
Unlimited PTO
Health, vision, and dental insurance
Monthly wellness stipend
401k
Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic Show more details...
via The Org
schedule_type: Full-time
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
• * Why Novo?**
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Hybrid work culture
- Offices in NYC, Miami, and India for those that want to whiteboard in person
- We are looking for a Lead Product Designer who understands how to create delightful experiences for our users. This is a hands-on opportunity in a design-driven, agile company. You will have autonomy, ownership, and impact across our products, brand, and marketing. If you're passionate about blending design and strategy to solve complex user problems then we want to chat. Are you ready to revolutionize the small business banking industry with us?
• *About the Role: **
- Own all phases of the design process including distilling research, creating information architectures, product ideation, UX/UI design, prototyping, and implementation.
- Design and optimize products for iOS, Android and Web.
- Collaborate with the design team, developers and product managers to allocate resources, evolve the product vision, improve design systems, and develop brand guidelines.
- Organize user research, collect feedback, conduct user testing and use available info to understand customer needs, problems and opportunities. Leverage these various types of information to make design decisions.
- Advocate for the user and contribute to high-level strategic decisions that shape the Novo roadmap.
- Collaborate across product, marketing, and customer success teams to bring our product, brand, and experience to life, communicate it to our users and forecast future issues.
- Actively participate in all stages of our agile design process, including contributing to story creation, daily check-ins, critiques, standups, etc.
- Constantly improve design processes, upgrade tooling or frameworks and learn new technologies when necessary.
- Lead multiple design projects, prioritize work, and manage deadlines effectively independently.
• *Requirements for the Role: **
- 5+ years of product design experience (UI/UX) at a tech/startup or digital product agency.
- A strong portfolio showcasing mobile apps, websites, user journeys, or sorts.
- Experience managing junior designers.
- Ability to ideate, and define a vision for and manage a wide array of design projects.
- Strong communication skills with ability to clearly explain design decisions and tradeoffs.
- Extraordinary visual and interface design skills.
- Strong background in visual/interaction design, UX/UI, branding & identity, and typography.
- Clear understanding and experience with UX principles and workflows.
- Experience conducting user research, identifying themes and insights, and leveraging these to drive design decisions.
- Background building high fidelity prototypes for testing and sharing them with stakeholders.
- Experience working in a cross-functional environment to develop concepts that delight customers and deliver business result.
- Knowledge of product design tools like Sketch, Adobe XD or Figma.
- A deep understanding of design patterns and design systems.
- How We Define Success:
- Goals related to funnel stage (awareness, engagement, retention).
- Increase feature adoption.
- Reduce tickets related to UX of specific features.
- Reduce time to become an activated user.
- Reduce drop-off on specific steps of user-flows Show more details...
We are looking for people of character. Pragmatic and capable people who want to see their work drive... better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
• * Why Novo?**
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Hybrid work culture
- Offices in NYC, Miami, and India for those that want to whiteboard in person
- We are looking for a Lead Product Designer who understands how to create delightful experiences for our users. This is a hands-on opportunity in a design-driven, agile company. You will have autonomy, ownership, and impact across our products, brand, and marketing. If you're passionate about blending design and strategy to solve complex user problems then we want to chat. Are you ready to revolutionize the small business banking industry with us?
• *About the Role: **
- Own all phases of the design process including distilling research, creating information architectures, product ideation, UX/UI design, prototyping, and implementation.
- Design and optimize products for iOS, Android and Web.
- Collaborate with the design team, developers and product managers to allocate resources, evolve the product vision, improve design systems, and develop brand guidelines.
- Organize user research, collect feedback, conduct user testing and use available info to understand customer needs, problems and opportunities. Leverage these various types of information to make design decisions.
- Advocate for the user and contribute to high-level strategic decisions that shape the Novo roadmap.
- Collaborate across product, marketing, and customer success teams to bring our product, brand, and experience to life, communicate it to our users and forecast future issues.
- Actively participate in all stages of our agile design process, including contributing to story creation, daily check-ins, critiques, standups, etc.
- Constantly improve design processes, upgrade tooling or frameworks and learn new technologies when necessary.
- Lead multiple design projects, prioritize work, and manage deadlines effectively independently.
• *Requirements for the Role: **
- 5+ years of product design experience (UI/UX) at a tech/startup or digital product agency.
- A strong portfolio showcasing mobile apps, websites, user journeys, or sorts.
- Experience managing junior designers.
- Ability to ideate, and define a vision for and manage a wide array of design projects.
- Strong communication skills with ability to clearly explain design decisions and tradeoffs.
- Extraordinary visual and interface design skills.
- Strong background in visual/interaction design, UX/UI, branding & identity, and typography.
- Clear understanding and experience with UX principles and workflows.
- Experience conducting user research, identifying themes and insights, and leveraging these to drive design decisions.
- Background building high fidelity prototypes for testing and sharing them with stakeholders.
- Experience working in a cross-functional environment to develop concepts that delight customers and deliver business result.
- Knowledge of product design tools like Sketch, Adobe XD or Figma.
- A deep understanding of design patterns and design systems.
- How We Define Success:
- Goals related to funnel stage (awareness, engagement, retention).
- Increase feature adoption.
- Reduce tickets related to UX of specific features.
- Reduce time to become an activated user.
- Reduce drop-off on specific steps of user-flows Show more details...
via Wellfound
schedule_type: Full-time
We are looking for a Senior Product Manager to join our Product team and work on exploring, shaping, and building the future of small business products. Product Managers will work directly with engineering, design, operations, compliance, and other teams. At Novo, we believe in product discovery and definition as much as we do development and delivery. Come learn about the modern small business... entrepreneur and how you can help support 99.7% of
We are looking for a Senior Product Manager to join our Product team and work on exploring, shaping, and building the future of small business products. Product Managers will work directly with engineering, design, operations, compliance, and other teams. At Novo, we believe in product discovery and definition as much as we do development and delivery. Come learn about the modern small business... entrepreneur and how you can help support 99.7% of all businesses in the U.S.A.
About the Role & Responsibilities: ****
• Driving and defining your strategic roadmap on a continuous basis by speaking to customers and the Financial Services (FinServ) business unit leaders, discovering opportunities.
• Driving and managing business outcomes by creating great customer centric products
• Creatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data, to quickly build or remove confidence in solutions related to Credit
• Working with the FinServ business unit to prioritize solutions and working with design and engineering resources to deliver them from start to finish
• Collaborating extensively with stakeholders (data science, risk, legal & compliance) on opportunities and solutions to drive the credit business (underwriting models, originations, draws, etc.)
• Performing end-to-end data analysis on product fit and any launch impacts to our user base
• Work closely with product marketing to promote any offerings and to execute Go To Market functions
Requirements for the Role:
• 5+ years of experience building credit products
• Collaborating, Communicating,Talking to customers, Context sharing, Managing backlogs
• Evangelizing the power of analytics and experimentation in building a data-driven organization
• Strong understanding of the credit business and ability to achieve business objectives
• Developing product documentation including specifications, wireframes, site maps, and process flows
• Communicating project phases and proactively alerting management of changes to scope, timelines, and resources
How We Define Success:
• Increase the number of North Star customers by increasing the number of Novo users that qualify for a MCA (Merchant Cash Advance)
• Building scalable back-end systems and account various use cases and manage technical trade-offs
• Drive product strategy with alignment and direction from FinServ business leaders and be able to create and communicate a product roadmap
Nice to Have, But Not Required:
• Previous experience building credit products
• Previous experience working with a loan management system
• Bachelors in Computer Science degree or related technical experience
• Strong skill-set in building embedded experiences compared to zero-to-one
• Familiarity to Jira, Confluence, Sprig, Segment, Business Intelligence Platforms (SQL/PSQL a plus), Figma, Figjam
Salary Range (NYC): $152,000-164,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.
#LI-Hybrid #LI-DB1
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
About the Role & Responsibilities: ****
• Driving and defining your strategic roadmap on a continuous basis by speaking to customers and the Financial Services (FinServ) business unit leaders, discovering opportunities.
• Driving and managing business outcomes by creating great customer centric products
• Creatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data, to quickly build or remove confidence in solutions related to Credit
• Working with the FinServ business unit to prioritize solutions and working with design and engineering resources to deliver them from start to finish
• Collaborating extensively with stakeholders (data science, risk, legal & compliance) on opportunities and solutions to drive the credit business (underwriting models, originations, draws, etc.)
• Performing end-to-end data analysis on product fit and any launch impacts to our user base
• Work closely with product marketing to promote any offerings and to execute Go To Market functions
Requirements for the Role:
• 5+ years of experience building credit products
• Collaborating, Communicating,Talking to customers, Context sharing, Managing backlogs
• Evangelizing the power of analytics and experimentation in building a data-driven organization
• Strong understanding of the credit business and ability to achieve business objectives
• Developing product documentation including specifications, wireframes, site maps, and process flows
• Communicating project phases and proactively alerting management of changes to scope, timelines, and resources
How We Define Success:
• Increase the number of North Star customers by increasing the number of Novo users that qualify for a MCA (Merchant Cash Advance)
• Building scalable back-end systems and account various use cases and manage technical trade-offs
• Drive product strategy with alignment and direction from FinServ business leaders and be able to create and communicate a product roadmap
Nice to Have, But Not Required:
• Previous experience building credit products
• Previous experience working with a loan management system
• Bachelors in Computer Science degree or related technical experience
• Strong skill-set in building embedded experiences compared to zero-to-one
• Familiarity to Jira, Confluence, Sprig, Segment, Business Intelligence Platforms (SQL/PSQL a plus), Figma, Figjam
Salary Range (NYC): $152,000-164,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.
#LI-Hybrid #LI-DB1
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
via Wellfound
schedule_type: Full-time
About the Role:
We are looking for a Sr Manager, Infosec who understands how to communicate and set clear and concise expectations for a corporate information security team by creating comprehensive roadmaps. This Sr Manager will be able to identify pain points and target areas of improvement through automation...
If you're passionate about information security, and helping business owners then we want to chat. Are you ready to revolutionize the
About the Role:
We are looking for a Sr Manager, Infosec who understands how to communicate and set clear and concise expectations for a corporate information security team by creating comprehensive roadmaps. This Sr Manager will be able to identify pain points and target areas of improvement through automation...
If you're passionate about information security, and helping business owners then we want to chat. Are you ready to revolutionize the small business banking industry with us?
Responsibilities:
• Manage and improve our Apple/Chromebook MDM program to follow NIST/CIS standards.
• Support a centralized asset management and computer lifecycle program.
• Plan, design and execute an endpoint detect and response procedure.
• Manage and improve Google workspace automation leveraging GAM scripts and methods.
• Plan, design and execute SSO/SAML authentication across all available third party applications.
• Plan, design, and execute a target operating model that provides the necessary infosec competencies to protect how the organization chooses to operate and in line with the company’s values.
• Plan, design and execute a data loss prevention program.
• Experience with zero-trust networks.
• Manage day-to-day security controls and configurations of IT environments through a number of security monitoring tools.
• Experience with contract and vendor negotiations and management including managed services.
• Oversee cybersecurity audits and due diligence during the process for onboarding new partners and vendors.
• Serve as a key liaison and manage expectations between internal teams (including Engineering) and internal/external auditors.
• Design and implement IT testing procedures to identify and evaluate risk exposures and determine the effectiveness and efficiency of controls, particularly for new system or process control readiness.
• Plan, purchase, and implement cybersecurity hardware and software; oversee that Technology and network infrastructure is designed to adhere to relevant cybersecurity frameworks and architectural principles
• Drive organizational strategic decision-making, system implementations, and the adoption of new processes and procedures as part of continuous evaluation and improvement of the cybersecurity of the organization’s infrastructure
• Coordinate and communicate root cause analysis in breaches, outages, and disruptions related to cybersecurity, and direct continuous improvements to avoid similar issues in the future
• Lead the successful completion of audit processes.
• Serve as the compliance subject matter expert and point of contact to Internal and External Auditors. (Soc 2, ISO 27001, etc).
• Assist technical teams with creation and implementation of IT controls objectives.
• Keep abreast of developing cybersecurity threats, and help leadership understand potential cybersecurity problems that might arise from strategic decisions
• Influence peers and senior leaders in other business units to build a strong cybersecurity culture
Requirements for the Role:
• You have a BS in Computer Science, Engineering, Cybersecurity, Management Information Systems (MIS), IT
• CISSP, CISM, or CISA certification is a plus
• Minimum of 8-10 years of experience in a combination of information security and IT jobs within the technology or media industry
• Knowledge of common information security management frameworks such as SOC 2, NIST Cybersecurity Framework, and privacy frameworks (CCPA and GDPR)
• Demonstrated ability to effectively communicate complex security technology matters in an easy-to-understand manner to executives, teams and individual contributors across the organization
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
How We Define Success:
• Improve efficiency of vulnerability assessment process
• Improve patch management process
• Improve security related incident management process
• Improve audit management activities
• Increase awareness on information security among employees
• Improve risk management process
• Improve asset management systems and procedures
Nice to Have, But Not Required:
• CISSP, CISM, or CISA certification is a plus
• Experience in managing help desk/ security people
• Project management/ people management skills
#LI-CD1 #LI-CC1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
We are looking for a Sr Manager, Infosec who understands how to communicate and set clear and concise expectations for a corporate information security team by creating comprehensive roadmaps. This Sr Manager will be able to identify pain points and target areas of improvement through automation...
If you're passionate about information security, and helping business owners then we want to chat. Are you ready to revolutionize the small business banking industry with us?
Responsibilities:
• Manage and improve our Apple/Chromebook MDM program to follow NIST/CIS standards.
• Support a centralized asset management and computer lifecycle program.
• Plan, design and execute an endpoint detect and response procedure.
• Manage and improve Google workspace automation leveraging GAM scripts and methods.
• Plan, design and execute SSO/SAML authentication across all available third party applications.
• Plan, design, and execute a target operating model that provides the necessary infosec competencies to protect how the organization chooses to operate and in line with the company’s values.
• Plan, design and execute a data loss prevention program.
• Experience with zero-trust networks.
• Manage day-to-day security controls and configurations of IT environments through a number of security monitoring tools.
• Experience with contract and vendor negotiations and management including managed services.
• Oversee cybersecurity audits and due diligence during the process for onboarding new partners and vendors.
• Serve as a key liaison and manage expectations between internal teams (including Engineering) and internal/external auditors.
• Design and implement IT testing procedures to identify and evaluate risk exposures and determine the effectiveness and efficiency of controls, particularly for new system or process control readiness.
• Plan, purchase, and implement cybersecurity hardware and software; oversee that Technology and network infrastructure is designed to adhere to relevant cybersecurity frameworks and architectural principles
• Drive organizational strategic decision-making, system implementations, and the adoption of new processes and procedures as part of continuous evaluation and improvement of the cybersecurity of the organization’s infrastructure
• Coordinate and communicate root cause analysis in breaches, outages, and disruptions related to cybersecurity, and direct continuous improvements to avoid similar issues in the future
• Lead the successful completion of audit processes.
• Serve as the compliance subject matter expert and point of contact to Internal and External Auditors. (Soc 2, ISO 27001, etc).
• Assist technical teams with creation and implementation of IT controls objectives.
• Keep abreast of developing cybersecurity threats, and help leadership understand potential cybersecurity problems that might arise from strategic decisions
• Influence peers and senior leaders in other business units to build a strong cybersecurity culture
Requirements for the Role:
• You have a BS in Computer Science, Engineering, Cybersecurity, Management Information Systems (MIS), IT
• CISSP, CISM, or CISA certification is a plus
• Minimum of 8-10 years of experience in a combination of information security and IT jobs within the technology or media industry
• Knowledge of common information security management frameworks such as SOC 2, NIST Cybersecurity Framework, and privacy frameworks (CCPA and GDPR)
• Demonstrated ability to effectively communicate complex security technology matters in an easy-to-understand manner to executives, teams and individual contributors across the organization
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
How We Define Success:
• Improve efficiency of vulnerability assessment process
• Improve patch management process
• Improve security related incident management process
• Improve audit management activities
• Increase awareness on information security among employees
• Improve risk management process
• Improve asset management systems and procedures
Nice to Have, But Not Required:
• CISSP, CISM, or CISA certification is a plus
• Experience in managing help desk/ security people
• Project management/ people management skills
#LI-CD1 #LI-CC1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
via Wellfound
schedule_type: Full-time
About the Role:
We are looking for a Lead Portfolio Manager. You will be responsible for analyzing the performance, dynamics, and risk of Novo’s fully automated, machine-decided SMB credit portfolio. If you're passionate about parsing large volumes of data to get to answers that generate business value on how to manage the portfolio then we want to chat. Are you ready to revolutionize the small... business banking industry with us?
Do you have
About the Role:
We are looking for a Lead Portfolio Manager. You will be responsible for analyzing the performance, dynamics, and risk of Novo’s fully automated, machine-decided SMB credit portfolio. If you're passionate about parsing large volumes of data to get to answers that generate business value on how to manage the portfolio then we want to chat. Are you ready to revolutionize the small... business banking industry with us?
Do you have a scientific mindset and are you excited to run experiments that will further optimize our credit portfolio? Are you a structured thinker who can methodically explain your analysis to our company’s senior leaders?
Responsibilities:
• Lead the company’s regular review of its credit business performance
• Analyze the performance, dynamics, and risk of Novo’s SMB credit portfolio
• Identify segments of portfolio with anomalous performance or elevated risk
• Design and recommend strategies to optimize portfolio construction and mitigate risk
• Relate changes in portfolio to changes in Novo’s credit and collections strategies
• Conduct data-driven analyses for business decisioning
• Design reports to be reviewed both internally and with external capital partners
Requirements for the Role:
• Credit analytics experience (10-15 years)
• SQL and Excel/Google Sheets
• Strong analytical skills and experience with financial statement modeling
• Bachelor’s degree in a technical field or relevant experience at a financial institution
• Capacity to evaluate strength and weakness of a wide variety of credits
• Familiarity with statistical techniques
• Strong oral & written communication skills
• Ability to work independently
• Excellent interpersonal, team building and communication skills
How We Define Success:
• Create reports on our portfolio on a daily/weekly/monthly basis on time and accurately
• Create ad hoc analysis that is accurate and provide reasoning behind what the numbers mean and being able to provide suggestions on what we should do
Nice to Have, But Not Required:
• High-level of communication as this person will need to interact and present data/suggestions to the executive leadership team
• Comfortable making arguments based upon business facts (backed up by data)
Salary Range (NYC): $148,000 - $159,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.
#LI-CD1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
We are looking for a Lead Portfolio Manager. You will be responsible for analyzing the performance, dynamics, and risk of Novo’s fully automated, machine-decided SMB credit portfolio. If you're passionate about parsing large volumes of data to get to answers that generate business value on how to manage the portfolio then we want to chat. Are you ready to revolutionize the small... business banking industry with us?
Do you have a scientific mindset and are you excited to run experiments that will further optimize our credit portfolio? Are you a structured thinker who can methodically explain your analysis to our company’s senior leaders?
Responsibilities:
• Lead the company’s regular review of its credit business performance
• Analyze the performance, dynamics, and risk of Novo’s SMB credit portfolio
• Identify segments of portfolio with anomalous performance or elevated risk
• Design and recommend strategies to optimize portfolio construction and mitigate risk
• Relate changes in portfolio to changes in Novo’s credit and collections strategies
• Conduct data-driven analyses for business decisioning
• Design reports to be reviewed both internally and with external capital partners
Requirements for the Role:
• Credit analytics experience (10-15 years)
• SQL and Excel/Google Sheets
• Strong analytical skills and experience with financial statement modeling
• Bachelor’s degree in a technical field or relevant experience at a financial institution
• Capacity to evaluate strength and weakness of a wide variety of credits
• Familiarity with statistical techniques
• Strong oral & written communication skills
• Ability to work independently
• Excellent interpersonal, team building and communication skills
How We Define Success:
• Create reports on our portfolio on a daily/weekly/monthly basis on time and accurately
• Create ad hoc analysis that is accurate and provide reasoning behind what the numbers mean and being able to provide suggestions on what we should do
Nice to Have, But Not Required:
• High-level of communication as this person will need to interact and present data/suggestions to the executive leadership team
• Comfortable making arguments based upon business facts (backed up by data)
Salary Range (NYC): $148,000 - $159,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.
#LI-CD1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
via Wellfound
schedule_type: Full-time
About the Role:
We are looking for an experienced project manager to plan, lead and ensure the timely/quality execution of strategic debit card, credit and checking platforms in support of programs and projects originated by FinServ business unit. If you're passionate about building front and back office capabilities to enable innovative products, then we want to chat. Are you ready to... revolutionize the small business banking industry with us?
Responsibilities:
•
About the Role:
We are looking for an experienced project manager to plan, lead and ensure the timely/quality execution of strategic debit card, credit and checking platforms in support of programs and projects originated by FinServ business unit. If you're passionate about building front and back office capabilities to enable innovative products, then we want to chat. Are you ready to... revolutionize the small business banking industry with us?
Responsibilities:
• Proficient at planning and implementing strategies and executing complex, innovative large scale change initiatives and transformations in a matrix environment with geographically distributed teams.
• Ability to steward Credit, Debit and Checking initiatives, ensuring delivery against key business objectives and timings agreed. Specifically, the position acts as an independent voice that guides, oversees and controls the processes identifying potential barriers.
• Develop RCA’s, propose solutions/improvements and drive implementation
• Manage cross-functional project scope and baseline to ensure delivery is compliant.
• Develop project plan, schedule, agreement and proposal to ensure timely completion of projects, within budget.
• Manage aspects of the project including but not limited to research, analysis, documentation, design/development, testing, problem resolution, negotiations, training, status reporting, implementation, project closing and post-rollout review/audit. Including all project deliverables.
• Develop and execute project plans, quality reviews and provide recommendations.
• Lead cross-functional teams in the successful delivery of projects.
• Identify project risks and develop mitigation strategies.
• Identify gaps in available resources to support projects and escalate needs accordingly.
• Solve project issues and risks (technical and non-technical) through identification, evaluation, tracking, communication and mediation.
• Develop and present project documentation and communication with all project stakeholders.
• Communicates project scope to the stakeholders.
• Develop and implement the financial management plan which may include estimating, tracking, controlling, forecasting and/or reporting project financials.
• Participate and/or may lead project management process improvement and best practice assignments.
• Provide guidance and oversight to vendor management
• Orchestrate the deployment of resources (e.g., people, infrastructure, financial, informational) from Novo (e.g., client, internal service providers) and third parties to ensure successful project completion.
• Establish project measures to ensure that the project is on-time, on-budget, within scope and meets the customer’s specifications.
• Monitor, plan, and execute progress to resolve any plan/scope variances and provide accurate communication to stakeholders, via updates to associated steering committees and leadership.
• Identify and forecast required modifications to the project plan based on changed priorities, policy changes and/or resource constraints to ensure plans continue to align to current business objectives.
• Ensure project alignment with strategic company initiatives.
Requirements for the Role:
• 3+ years in project management, leading cross functional teams
• 7+ years experience in financial services; including credit, cards, collections and customer service workflows
• Financial services operations experience
• Startup/early stage company experience
• A bachelor's degree or equivalent
• Excellent problem solving, organization, influencing, and communication skills
• Hands-on, results oriented, thrives when challenged
How We Define Success:
• Team player; does their part without the ego
• Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
• Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
• Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
• Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments.
• Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations
Nice to Have, But Not Required:
• Knowledge of and experience in both agile and waterfall methodology
• Experience in process improvement
• Critical-thinking skills, investigatory and strategic mindset
Salary Range (NYC): $122,000 - $131,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.
#LI-CD1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
We are looking for an experienced project manager to plan, lead and ensure the timely/quality execution of strategic debit card, credit and checking platforms in support of programs and projects originated by FinServ business unit. If you're passionate about building front and back office capabilities to enable innovative products, then we want to chat. Are you ready to... revolutionize the small business banking industry with us?
Responsibilities:
• Proficient at planning and implementing strategies and executing complex, innovative large scale change initiatives and transformations in a matrix environment with geographically distributed teams.
• Ability to steward Credit, Debit and Checking initiatives, ensuring delivery against key business objectives and timings agreed. Specifically, the position acts as an independent voice that guides, oversees and controls the processes identifying potential barriers.
• Develop RCA’s, propose solutions/improvements and drive implementation
• Manage cross-functional project scope and baseline to ensure delivery is compliant.
• Develop project plan, schedule, agreement and proposal to ensure timely completion of projects, within budget.
• Manage aspects of the project including but not limited to research, analysis, documentation, design/development, testing, problem resolution, negotiations, training, status reporting, implementation, project closing and post-rollout review/audit. Including all project deliverables.
• Develop and execute project plans, quality reviews and provide recommendations.
• Lead cross-functional teams in the successful delivery of projects.
• Identify project risks and develop mitigation strategies.
• Identify gaps in available resources to support projects and escalate needs accordingly.
• Solve project issues and risks (technical and non-technical) through identification, evaluation, tracking, communication and mediation.
• Develop and present project documentation and communication with all project stakeholders.
• Communicates project scope to the stakeholders.
• Develop and implement the financial management plan which may include estimating, tracking, controlling, forecasting and/or reporting project financials.
• Participate and/or may lead project management process improvement and best practice assignments.
• Provide guidance and oversight to vendor management
• Orchestrate the deployment of resources (e.g., people, infrastructure, financial, informational) from Novo (e.g., client, internal service providers) and third parties to ensure successful project completion.
• Establish project measures to ensure that the project is on-time, on-budget, within scope and meets the customer’s specifications.
• Monitor, plan, and execute progress to resolve any plan/scope variances and provide accurate communication to stakeholders, via updates to associated steering committees and leadership.
• Identify and forecast required modifications to the project plan based on changed priorities, policy changes and/or resource constraints to ensure plans continue to align to current business objectives.
• Ensure project alignment with strategic company initiatives.
Requirements for the Role:
• 3+ years in project management, leading cross functional teams
• 7+ years experience in financial services; including credit, cards, collections and customer service workflows
• Financial services operations experience
• Startup/early stage company experience
• A bachelor's degree or equivalent
• Excellent problem solving, organization, influencing, and communication skills
• Hands-on, results oriented, thrives when challenged
How We Define Success:
• Team player; does their part without the ego
• Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
• Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
• Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
• Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments.
• Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations
Nice to Have, But Not Required:
• Knowledge of and experience in both agile and waterfall methodology
• Experience in process improvement
• Critical-thinking skills, investigatory and strategic mindset
Salary Range (NYC): $122,000 - $131,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.
#LI-CD1 #LI-Hybrid
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
via Wellfound
schedule_type: Full-time
About the Role:
We are looking for a User Researcher Lead to establish and run our user research efforts at Novo. If you're passionate about understanding what drives our users' decisions, improving their user experience and enhancing our overall customer satisfaction through user research then we want to chat. This role will report into the design function, and will be heavily supported by our... partners in product.
Join us in our mission to create
About the Role:
We are looking for a User Researcher Lead to establish and run our user research efforts at Novo. If you're passionate about understanding what drives our users' decisions, improving their user experience and enhancing our overall customer satisfaction through user research then we want to chat. This role will report into the design function, and will be heavily supported by our... partners in product.
Join us in our mission to create innovative financial solutions that empower small businesses to thrive. Are you ready to revolutionize the small business banking industry with us?
Responsibilities:
• Develop, own and execute a research strategy to validate our ideas and inform product and design decisions.
• Leverage qualitative and quantitative research methods.
• Conduct and help facilitate user research studies, such as user interviews, usability testing, and surveys to gather insights about user behavior, attitudes, pain points, and preferences.
• Partner with product owners, design leads, data and cross-functional partners to understand our customer needs, opportunities, and insights that help drive business outcomes.
• Analyze and synthesize research findings into actionable insights and recommendations, and communicate them effectively to cross-functional teams in a way that is human, engaging, concise, and actionable.
• Develop and track key metrics that help measure the success of user research efforts and drive continuous improvement of our products and features.
• Develop and maintain a repository or knowledge base of our findings to help ensure that insights and opportunities are shared and leveraged across the organization.
• Develop a deep understanding of our products and the small and medium-sized businesses we serve.
• Take a leading role in developing user personas and promoting their adoption across the company to enhance user understanding and alignment with their needs.
• Advocate for user-centered design and user research best practices across the organization and represent the voice of the user in all product and design discussions.
• Stay up-to-date on emerging user research methods, tools, and technologies, and experiment with new approaches as appropriate.
• Partner with the Director of Design to establish department goals, processes and resources.
Requirements for the Role:
• 5+ years of user research experience for web, mobile and software applications.
• Practical experience and demonstrated skills in ux research, such as conducting studies, analyzing data, and communicating findings and suggestions to cross-functional teams.
• Proficiency in user research tools and software such as Sprig, Usertesting.com, Maze, etc.
• Strong written and communication skills that allow you to articulate complex ideas in a clear and concise manner, and influence stakeholders at all levels of the organization.
• Proven expertise in a variety of qualitative and quantitative research methods.
• You're a creative problem solver who is both user and UX minded.
• Ability to work independently and proactively in a resourceful manner.
• Strong organizational and time management skills.
• Excellent presentation skills, along with a high bar for quality and attention to detail.
• Experience working in a startup environment.
• Proven experience applying a user-centered design process to project work.
• Comfortable facilitating meetings and workshops with cross-functional project teams.
How We Define Success:
• You develop and execute a research strategy that informs product and design decisions, resulting in measurable improvements in user satisfaction, engagement, and retention.
• You're contributing to a positive and collaborative team culture.
• You develop and maintain strong relationships with cross-functional teams and stakeholders.
• You help drive Product Decisions and Business Outcomes using Insights from user research
Nice to Have, But Not Required:
• Experience working at high growth startups or the financial service industry is a strong plus.
• Experience in or working with visual design, interaction design, human factors, human-computer interaction, development, or equivalent professional experience in other facets of user experience design.
• Familiarity with design tools such as Figma, or Adobe Creative Suite for creating prototypes or visualizing research findings.
• Ability to work with data visualization tools to create reports and dashboards.
• Advanced degree or certification in a relevant field, such as human factors, psychology, or design research.
Salary Range (NYC): $113,000 - 130,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.
#LI-Hybrid #LI-DB1
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
We are looking for a User Researcher Lead to establish and run our user research efforts at Novo. If you're passionate about understanding what drives our users' decisions, improving their user experience and enhancing our overall customer satisfaction through user research then we want to chat. This role will report into the design function, and will be heavily supported by our... partners in product.
Join us in our mission to create innovative financial solutions that empower small businesses to thrive. Are you ready to revolutionize the small business banking industry with us?
Responsibilities:
• Develop, own and execute a research strategy to validate our ideas and inform product and design decisions.
• Leverage qualitative and quantitative research methods.
• Conduct and help facilitate user research studies, such as user interviews, usability testing, and surveys to gather insights about user behavior, attitudes, pain points, and preferences.
• Partner with product owners, design leads, data and cross-functional partners to understand our customer needs, opportunities, and insights that help drive business outcomes.
• Analyze and synthesize research findings into actionable insights and recommendations, and communicate them effectively to cross-functional teams in a way that is human, engaging, concise, and actionable.
• Develop and track key metrics that help measure the success of user research efforts and drive continuous improvement of our products and features.
• Develop and maintain a repository or knowledge base of our findings to help ensure that insights and opportunities are shared and leveraged across the organization.
• Develop a deep understanding of our products and the small and medium-sized businesses we serve.
• Take a leading role in developing user personas and promoting their adoption across the company to enhance user understanding and alignment with their needs.
• Advocate for user-centered design and user research best practices across the organization and represent the voice of the user in all product and design discussions.
• Stay up-to-date on emerging user research methods, tools, and technologies, and experiment with new approaches as appropriate.
• Partner with the Director of Design to establish department goals, processes and resources.
Requirements for the Role:
• 5+ years of user research experience for web, mobile and software applications.
• Practical experience and demonstrated skills in ux research, such as conducting studies, analyzing data, and communicating findings and suggestions to cross-functional teams.
• Proficiency in user research tools and software such as Sprig, Usertesting.com, Maze, etc.
• Strong written and communication skills that allow you to articulate complex ideas in a clear and concise manner, and influence stakeholders at all levels of the organization.
• Proven expertise in a variety of qualitative and quantitative research methods.
• You're a creative problem solver who is both user and UX minded.
• Ability to work independently and proactively in a resourceful manner.
• Strong organizational and time management skills.
• Excellent presentation skills, along with a high bar for quality and attention to detail.
• Experience working in a startup environment.
• Proven experience applying a user-centered design process to project work.
• Comfortable facilitating meetings and workshops with cross-functional project teams.
How We Define Success:
• You develop and execute a research strategy that informs product and design decisions, resulting in measurable improvements in user satisfaction, engagement, and retention.
• You're contributing to a positive and collaborative team culture.
• You develop and maintain strong relationships with cross-functional teams and stakeholders.
• You help drive Product Decisions and Business Outcomes using Insights from user research
Nice to Have, But Not Required:
• Experience working at high growth startups or the financial service industry is a strong plus.
• Experience in or working with visual design, interaction design, human factors, human-computer interaction, development, or equivalent professional experience in other facets of user experience design.
• Familiarity with design tools such as Figma, or Adobe Creative Suite for creating prototypes or visualizing research findings.
• Ability to work with data visualization tools to create reports and dashboards.
• Advanced degree or certification in a relevant field, such as human factors, psychology, or design research.
Salary Range (NYC): $113,000 - 130,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.
#LI-Hybrid #LI-DB1
Novo focuses on Financial Services, Small and Medium Businesses, Banking, Sme Banking, and Fin Tech. Their company has offices in New York City and Miami. They have a mid-size team that's between 51-200 employees. To date, Novo has raised $6M of funding; their latest round was closed on March 2019.
You can view their website at https://banknovo.com/ or find them on Twitter, Facebook, and LinkedIn Show more details...
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