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Birdeye
Platform
BirdEye.com is a comprehensive platform that helps businesses manage and improve their online reputation. It offers a range of customer experience tools such as online reviews management, customer surveys, SMS campaigns, and social media monitoring. With BirdEye's software, businesses can gather feedback from customers, analyze their brand's online reputation, and proactively address any negative feedback. The platform also enables businesses to increase their online presence by generating positive reviews and ratings across various platforms. BirdEye.com provides a one-stop solution for businesses to enhance their reputation and ultimately drive growth and customer satisfaction.
After your client information is pulled into your Birdeye account, review requests will be sent out every day, automatically.clio.comOnce your Birdeye account is integrated with Clio, Birdeye will pull the first name, last name, email address and phone number of your clients based on certain defined triggers.
You can't ask for more! Great Leadership, amazing benefits and unlimited PTO! Was this review helpful?indeed.comBirdeye is the number #1 platform of its kind. Supporting Birdeye customers, in the success and growth of their businesses using Birdeye, is both fulfilling and rewarding.
See why 90,000 businesses choose Birdeye.birdeye.comWinning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for dental practices of all sizes.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CitySan Jose, California
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Latitude\Longitude37.3322 / -121.89 Google Map
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Traffic rank#16,323 Site Rank
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Site age26 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded2012
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HeadquartersPalo Alto
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CEONaveen Gupta
Traffic rank
#16,323
#16,323
Site age
26 yrs
26 yrs
Location
United States
United States
Popular Questions for Birdeye
Newest job postings for Birdeye
via Jobs By Workable
posted_at: 3 days agoschedule_type: Full-time
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at Birdeye.com.
What You’ll Do:
Onboarding is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye mid market & enterprise clients. As the clients technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience.
Responsibilities
• Assist in onboarding high value clients to guarantee implementation, user adoption & success of the account
• Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
• Coordinate with client's IT department to ensure all automation and integrations are complete
• Follow up on client requests and ensure the client is informed along the way
• Weekly sync-up with clients on onboarding progress
• Ability to understand new features and train clients accordingly
• Quarterly Business Reviews with clients which also includes creating the review presentation
• Dive head-first into integration issues, information mapping, or other technical issues
• Run Database Queries for additional reporting needs
• Provide accurate, custom reports to client based off the needs of their business
• You have a college degree with a computer science, business or marketing
• 4-5 years in a customer facing success or support role
• Strong attention to detail
• Self-starter with experience working in mid-size to enterprise teams and take initiative
• You have Project Management background and have experience troubleshooting software
• Have created and executed implementation plans
• Successfully worked with clients through high touch implementations
• Experience using a CRM (Salesforce) is a plus
• You have strong Excel & Presentation skills
• You understand SEO, SEM, SFTP and Software APIs
• You can empathize with our customers & like to teach people about technology
• You are organized and know how to track data, especially with SalesForce or other CRM
Why You’ll Join Us:
At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at Birdeye.com.
What You’ll Do:
Onboarding is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye mid market & enterprise clients. As the clients technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience.
Responsibilities
• Assist in onboarding high value clients to guarantee implementation, user adoption & success of the account
• Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
• Coordinate with client's IT department to ensure all automation and integrations are complete
• Follow up on client requests and ensure the client is informed along the way
• Weekly sync-up with clients on onboarding progress
• Ability to understand new features and train clients accordingly
• Quarterly Business Reviews with clients which also includes creating the review presentation
• Dive head-first into integration issues, information mapping, or other technical issues
• Run Database Queries for additional reporting needs
• Provide accurate, custom reports to client based off the needs of their business
• You have a college degree with a computer science, business or marketing
• 4-5 years in a customer facing success or support role
• Strong attention to detail
• Self-starter with experience working in mid-size to enterprise teams and take initiative
• You have Project Management background and have experience troubleshooting software
• Have created and executed implementation plans
• Successfully worked with clients through high touch implementations
• Experience using a CRM (Salesforce) is a plus
• You have strong Excel & Presentation skills
• You understand SEO, SEM, SFTP and Software APIs
• You can empathize with our customers & like to teach people about technology
• You are organized and know how to track data, especially with SalesForce or other CRM
Why You’ll Join Us:
At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
via JobLeads
posted_at: 2 days agoschedule_type: Full-time
Business Development Representative at Birdeye in US - Apply now!
Business & Sales Development Full-time REMOTE description
...
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can
Business Development Representative at Birdeye in US - Apply now!
Business & Sales Development Full-time REMOTE description
...
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com .
What You'll Do
As a Business Development Representative you will drive Birdeye forward by generating and qualifying a high-quality pipeline for our Account Executive team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Birdeye. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well researched, qualified meetings for our Account Executive team.
You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members, while maintaining a fun and rewarding atmosphere. As a valuable contributor to the BDR team, you will have growth opportunities into upper sales positions.
Responsibilities
• Create a lasting and positive first impression of Birdeye for our prospects
• Become an expert at articulating our value proposition to anyone who asks (or who doesn’t ask)
• Create successful cold calling and email campaigns targeting new prospects
• Partner with our account executive team to help generate meetings, build sales pipeline and drive deals
• Discover new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator
• Manage prospecting status, data integrity, and forecasting in Salesforce
• Identifying champions and key stakeholders within target accounts
• Meet all key performance metrics and goals on a weekly and monthly basis
requirements
• You have a bachelor’s degree or equivalent practical experience
• 0-2 years cold calling, b2b or direct consultative sales experience
• Experience working with a CRM or sales enablement tool (salesloft, outreach, etc.)
• Drive to succeed and be promoted
• Excellent written & verbal communication skills
• Highly organized and able to adapt to changing priorities
• Coachable and resilient in the face of objections and rejection
• Exceptional listening skills combined with the ability to synthesize information
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!
Apply Show more details...
Business & Sales Development Full-time REMOTE description
...
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com .
What You'll Do
As a Business Development Representative you will drive Birdeye forward by generating and qualifying a high-quality pipeline for our Account Executive team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Birdeye. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well researched, qualified meetings for our Account Executive team.
You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members, while maintaining a fun and rewarding atmosphere. As a valuable contributor to the BDR team, you will have growth opportunities into upper sales positions.
Responsibilities
• Create a lasting and positive first impression of Birdeye for our prospects
• Become an expert at articulating our value proposition to anyone who asks (or who doesn’t ask)
• Create successful cold calling and email campaigns targeting new prospects
• Partner with our account executive team to help generate meetings, build sales pipeline and drive deals
• Discover new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator
• Manage prospecting status, data integrity, and forecasting in Salesforce
• Identifying champions and key stakeholders within target accounts
• Meet all key performance metrics and goals on a weekly and monthly basis
requirements
• You have a bachelor’s degree or equivalent practical experience
• 0-2 years cold calling, b2b or direct consultative sales experience
• Experience working with a CRM or sales enablement tool (salesloft, outreach, etc.)
• Drive to succeed and be promoted
• Excellent written & verbal communication skills
• Highly organized and able to adapt to changing priorities
• Coachable and resilient in the face of objections and rejection
• Exceptional listening skills combined with the ability to synthesize information
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!
Apply Show more details...
via ZipRecruiter
posted_at: 10 days agoschedule_type: Full-timework_from_home: 1
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often... need help to overcome the complexity and inefficiencies
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often... need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.
https://topworkplaces.com/company/birdeye/
What You’ll Do:
We’re looking for a Commercial Sales Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.
Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.
Responsibilities:
• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.
Requirements
• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Experience carrying a quota
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• Experience with digital marketing
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often... need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.
https://topworkplaces.com/company/birdeye/
What You’ll Do:
We’re looking for a Commercial Sales Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.
Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.
Responsibilities:
• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.
Requirements
• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Experience carrying a quota
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• Experience with digital marketing
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
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