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Most recent job postings at Birdeye
via Jobs By Workable
posted_at: 3 days agoschedule_type: Full-time
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at Birdeye.com.
What You’ll Do:
Onboarding is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye mid market & enterprise clients. As the clients technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience.
Responsibilities
• Assist in onboarding high value clients to guarantee implementation, user adoption & success of the account
• Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
• Coordinate with client's IT department to ensure all automation and integrations are complete
• Follow up on client requests and ensure the client is informed along the way
• Weekly sync-up with clients on onboarding progress
• Ability to understand new features and train clients accordingly
• Quarterly Business Reviews with clients which also includes creating the review presentation
• Dive head-first into integration issues, information mapping, or other technical issues
• Run Database Queries for additional reporting needs
• Provide accurate, custom reports to client based off the needs of their business
• You have a college degree with a computer science, business or marketing
• 4-5 years in a customer facing success or support role
• Strong attention to detail
• Self-starter with experience working in mid-size to enterprise teams and take initiative
• You have Project Management background and have experience troubleshooting software
• Have created and executed implementation plans
• Successfully worked with clients through high touch implementations
• Experience using a CRM (Salesforce) is a plus
• You have strong Excel & Presentation skills
• You understand SEO, SEM, SFTP and Software APIs
• You can empathize with our customers & like to teach people about technology
• You are organized and know how to track data, especially with SalesForce or other CRM
Why You’ll Join Us:
At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at Birdeye.com.
What You’ll Do:
Onboarding is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye mid market & enterprise clients. As the clients technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience.
Responsibilities
• Assist in onboarding high value clients to guarantee implementation, user adoption & success of the account
• Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
• Coordinate with client's IT department to ensure all automation and integrations are complete
• Follow up on client requests and ensure the client is informed along the way
• Weekly sync-up with clients on onboarding progress
• Ability to understand new features and train clients accordingly
• Quarterly Business Reviews with clients which also includes creating the review presentation
• Dive head-first into integration issues, information mapping, or other technical issues
• Run Database Queries for additional reporting needs
• Provide accurate, custom reports to client based off the needs of their business
• You have a college degree with a computer science, business or marketing
• 4-5 years in a customer facing success or support role
• Strong attention to detail
• Self-starter with experience working in mid-size to enterprise teams and take initiative
• You have Project Management background and have experience troubleshooting software
• Have created and executed implementation plans
• Successfully worked with clients through high touch implementations
• Experience using a CRM (Salesforce) is a plus
• You have strong Excel & Presentation skills
• You understand SEO, SEM, SFTP and Software APIs
• You can empathize with our customers & like to teach people about technology
• You are organized and know how to track data, especially with SalesForce or other CRM
Why You’ll Join Us:
At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
via JobLeads
posted_at: 2 days agoschedule_type: Full-time
Business Development Representative at Birdeye in US - Apply now!
Business & Sales Development Full-time REMOTE description
...
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can
Business Development Representative at Birdeye in US - Apply now!
Business & Sales Development Full-time REMOTE description
...
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com .
What You'll Do
As a Business Development Representative you will drive Birdeye forward by generating and qualifying a high-quality pipeline for our Account Executive team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Birdeye. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well researched, qualified meetings for our Account Executive team.
You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members, while maintaining a fun and rewarding atmosphere. As a valuable contributor to the BDR team, you will have growth opportunities into upper sales positions.
Responsibilities
• Create a lasting and positive first impression of Birdeye for our prospects
• Become an expert at articulating our value proposition to anyone who asks (or who doesn’t ask)
• Create successful cold calling and email campaigns targeting new prospects
• Partner with our account executive team to help generate meetings, build sales pipeline and drive deals
• Discover new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator
• Manage prospecting status, data integrity, and forecasting in Salesforce
• Identifying champions and key stakeholders within target accounts
• Meet all key performance metrics and goals on a weekly and monthly basis
requirements
• You have a bachelor’s degree or equivalent practical experience
• 0-2 years cold calling, b2b or direct consultative sales experience
• Experience working with a CRM or sales enablement tool (salesloft, outreach, etc.)
• Drive to succeed and be promoted
• Excellent written & verbal communication skills
• Highly organized and able to adapt to changing priorities
• Coachable and resilient in the face of objections and rejection
• Exceptional listening skills combined with the ability to synthesize information
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!
Apply Show more details...
Business & Sales Development Full-time REMOTE description
...
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com .
What You'll Do
As a Business Development Representative you will drive Birdeye forward by generating and qualifying a high-quality pipeline for our Account Executive team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Birdeye. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well researched, qualified meetings for our Account Executive team.
You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members, while maintaining a fun and rewarding atmosphere. As a valuable contributor to the BDR team, you will have growth opportunities into upper sales positions.
Responsibilities
• Create a lasting and positive first impression of Birdeye for our prospects
• Become an expert at articulating our value proposition to anyone who asks (or who doesn’t ask)
• Create successful cold calling and email campaigns targeting new prospects
• Partner with our account executive team to help generate meetings, build sales pipeline and drive deals
• Discover new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator
• Manage prospecting status, data integrity, and forecasting in Salesforce
• Identifying champions and key stakeholders within target accounts
• Meet all key performance metrics and goals on a weekly and monthly basis
requirements
• You have a bachelor’s degree or equivalent practical experience
• 0-2 years cold calling, b2b or direct consultative sales experience
• Experience working with a CRM or sales enablement tool (salesloft, outreach, etc.)
• Drive to succeed and be promoted
• Excellent written & verbal communication skills
• Highly organized and able to adapt to changing priorities
• Coachable and resilient in the face of objections and rejection
• Exceptional listening skills combined with the ability to synthesize information
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!
Apply Show more details...
via ZipRecruiter
posted_at: 10 days agoschedule_type: Full-timework_from_home: 1
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often... need help to overcome the complexity and inefficiencies
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often... need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.
https://topworkplaces.com/company/birdeye/
What You’ll Do:
We’re looking for a Commercial Sales Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.
Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.
Responsibilities:
• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.
Requirements
• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Experience carrying a quota
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• Experience with digital marketing
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often... need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.
https://topworkplaces.com/company/birdeye/
What You’ll Do:
We’re looking for a Commercial Sales Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.
Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.
Responsibilities:
• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.
Requirements
• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Experience carrying a quota
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• Experience with digital marketing
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
via Jobs By Workable
schedule_type: Full-timework_from_home: 1
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and... inefficiencies that come from using multiple applications
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and... inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You’ll Do
Birdeye, a next-generation customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a high-octane, seasoned leader with a competitive drive to build, manage and operate a best in class account management sales team. As a Sr. Director of Account Management, you will lead the team, define our growth strategy and deliver outsized results. This leader is a key member of the executive team and reports to our SVP of Customer Success. You will play an integral role in the company’s high growth and the success of the organization.
Responsibilities
• Serve as primary owner of the overall existing customer growth (upsell) function, designing, creating and implementing programs to enable the Account Management team to achieve aggressive upsell targets
• Manage a stellar team of approximately 30 Account Management professionals and Managers that are specifically tasked with building and leveraging customer relationships to prospect and close upsell opportunities
• Serve as the primary representative from Account Management working closely with marketing in developing GTM strategies that specifically are aimed at driving upsells with existing customers
• Build and leverage relationships when supporting/mentoring direct reports in prospecting and closing upsell opportunities
• Know/understand our customers’ business cases for the usage of our software/services, where the customers are in their journey, and other specific metrics that might factor into their opportunity for growth
• At times serve as a trusted partner and consultant to customers, helping them achieve mutually identified business outcomes through added products/services
• Analyze and use customer performance data/metrics to develop professional-level presentation templates and proposals for the Customer Sales team’s use
• Understand our unique offerings, and how those can solve for specific business challenges
• Partner with Solutions Engineering in preparing demos/presentations
• Own the management of the team’s entire upsell sales cycle, from initial discovery, opportunity creation, pricing/negotiation, and contracting to closure
• Report key financial metrics, tracking/reporting, and forecasting of upsell opportunities on a daily/weekly basis
• Partner with Customer Sales team in identifying opportunities from daily/weekly status updates
• Partner with the Product Management Team on understanding new product offerings, and/or product enhancements in advance of releases; Sharing customer feedback as it relates to product/feature requests that we can potentially take to market and
• 10+ years of proven results, with 5 of those years managing national SaaS sales teams.
• Demonstrated ability to exceed sales quotas
• Demonstrated ability to create customer sales training / enablement programs
• Significant experience managing SaaS or cloud-based consultative solutions to C-level contacts in large partner accounts, with success in retaining and growing accounts over a period of time
• Experience developing compelling presentations and conducting engaging product demos to individuals and groups
• Experience analyzing data and deriving recommendations
• Ability to create account plans and tailored strategies that delivers against customer objectives and key results and maps to future growth opportunities
• Superior negotiation and objection handling skills
• Strong oral and written communication and active listening and engagement skills
• Extensive experience using Salesforce; Experience with customer success platform(s) is a plus
• Talent magnet - demonstrated history of hiring top talent and working with them at successive companies
• Can be based in Dallas or remote
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available Show more details...
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You’ll Do
Birdeye, a next-generation customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a high-octane, seasoned leader with a competitive drive to build, manage and operate a best in class account management sales team. As a Sr. Director of Account Management, you will lead the team, define our growth strategy and deliver outsized results. This leader is a key member of the executive team and reports to our SVP of Customer Success. You will play an integral role in the company’s high growth and the success of the organization.
Responsibilities
• Serve as primary owner of the overall existing customer growth (upsell) function, designing, creating and implementing programs to enable the Account Management team to achieve aggressive upsell targets
• Manage a stellar team of approximately 30 Account Management professionals and Managers that are specifically tasked with building and leveraging customer relationships to prospect and close upsell opportunities
• Serve as the primary representative from Account Management working closely with marketing in developing GTM strategies that specifically are aimed at driving upsells with existing customers
• Build and leverage relationships when supporting/mentoring direct reports in prospecting and closing upsell opportunities
• Know/understand our customers’ business cases for the usage of our software/services, where the customers are in their journey, and other specific metrics that might factor into their opportunity for growth
• At times serve as a trusted partner and consultant to customers, helping them achieve mutually identified business outcomes through added products/services
• Analyze and use customer performance data/metrics to develop professional-level presentation templates and proposals for the Customer Sales team’s use
• Understand our unique offerings, and how those can solve for specific business challenges
• Partner with Solutions Engineering in preparing demos/presentations
• Own the management of the team’s entire upsell sales cycle, from initial discovery, opportunity creation, pricing/negotiation, and contracting to closure
• Report key financial metrics, tracking/reporting, and forecasting of upsell opportunities on a daily/weekly basis
• Partner with Customer Sales team in identifying opportunities from daily/weekly status updates
• Partner with the Product Management Team on understanding new product offerings, and/or product enhancements in advance of releases; Sharing customer feedback as it relates to product/feature requests that we can potentially take to market and
• 10+ years of proven results, with 5 of those years managing national SaaS sales teams.
• Demonstrated ability to exceed sales quotas
• Demonstrated ability to create customer sales training / enablement programs
• Significant experience managing SaaS or cloud-based consultative solutions to C-level contacts in large partner accounts, with success in retaining and growing accounts over a period of time
• Experience developing compelling presentations and conducting engaging product demos to individuals and groups
• Experience analyzing data and deriving recommendations
• Ability to create account plans and tailored strategies that delivers against customer objectives and key results and maps to future growth opportunities
• Superior negotiation and objection handling skills
• Strong oral and written communication and active listening and engagement skills
• Extensive experience using Salesforce; Experience with customer success platform(s) is a plus
• Talent magnet - demonstrated history of hiring top talent and working with them at successive companies
• Can be based in Dallas or remote
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available Show more details...
via Built In
posted_at: 7 days agoschedule_type: Full-time
Why Birdeye?
15 years ago brands controlled customer experiences. But in 2023, it's customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale...
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye
Why Birdeye?
15 years ago brands controlled customer experiences. But in 2023, it's customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale...
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.
To learn more, please visit: https://birdeye.com
https://topworkplaces.com/company/birdeye/
What You'll Do:
We're looking for a Commercial Sales Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.
Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.
Responsibilities:
• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.
Requirements
• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Experience carrying a quota
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• Experience with digital marketing
Why You'll Join Us:
At Birdeye, we know that our success is tied to our customers' success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
Benefits
• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
15 years ago brands controlled customer experiences. But in 2023, it's customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale...
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.
To learn more, please visit: https://birdeye.com
https://topworkplaces.com/company/birdeye/
What You'll Do:
We're looking for a Commercial Sales Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.
Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.
Responsibilities:
• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.
Requirements
• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Experience carrying a quota
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• Experience with digital marketing
Why You'll Join Us:
At Birdeye, we know that our success is tied to our customers' success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
Benefits
• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
via Jobs By Workable
posted_at: 16 days agoschedule_type: Full-timework_from_home: 1
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You'll Do
Birdeye, the all-in-one Experience Marketing platform, is looking for remote Channel Account Executives to partner with Digital Marketing Agencies across the country. This is an exciting opportunity for an entrepreneurial-minded sales executive looking to get in on the ground floor of one of Silicon Valley's hottest startups. If you possess the right energy, competitive spirit, personal drive and track record of success in Sales, this is an opportunity that you cannot afford to miss.
Responsibilities
• Full-cycle Inside Sales (including cold-calling/ prospecting, conducting discovery calls, demos, and closing deals over the phone)
• Closing 5-7 Agency Partners monthly
• Converting Inbound leads
• Prospecting and qualifying your own outbound opportunities
• Working amongst cross functional teams to drive revenue (BDR’s, Customer Success, Finance)
• Bachelor's degree
• 2+ years of quota carrying software/partnership sales (preferred industry experience: digital marketing, advertising, technology)
• Experience discussing concepts like PPC, SEO, SEM and other marketing technologies with prospective clients
• Skilled in conducting online discovery calls, demonstrations, and price negotiation
• Comfortable communicating across expertise levels (C-Suite, Agency Directors, Front Line Employees)
• Ability to stay organized with SalesForce: Pipeline, Lead, Task Management
• You are able to work independently and can thrive in a team centric environment
• Ability to demonstrate previous success: awards, stack-rankings, accomplishments
Why You'll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You'll Do
Birdeye, the all-in-one Experience Marketing platform, is looking for remote Channel Account Executives to partner with Digital Marketing Agencies across the country. This is an exciting opportunity for an entrepreneurial-minded sales executive looking to get in on the ground floor of one of Silicon Valley's hottest startups. If you possess the right energy, competitive spirit, personal drive and track record of success in Sales, this is an opportunity that you cannot afford to miss.
Responsibilities
• Full-cycle Inside Sales (including cold-calling/ prospecting, conducting discovery calls, demos, and closing deals over the phone)
• Closing 5-7 Agency Partners monthly
• Converting Inbound leads
• Prospecting and qualifying your own outbound opportunities
• Working amongst cross functional teams to drive revenue (BDR’s, Customer Success, Finance)
• Bachelor's degree
• 2+ years of quota carrying software/partnership sales (preferred industry experience: digital marketing, advertising, technology)
• Experience discussing concepts like PPC, SEO, SEM and other marketing technologies with prospective clients
• Skilled in conducting online discovery calls, demonstrations, and price negotiation
• Comfortable communicating across expertise levels (C-Suite, Agency Directors, Front Line Employees)
• Ability to stay organized with SalesForce: Pipeline, Lead, Task Management
• You are able to work independently and can thrive in a team centric environment
• Ability to demonstrate previous success: awards, stack-rankings, accomplishments
Why You'll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
via Jobs By Workable
schedule_type: Full-timework_from_home: 1
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You’ll Do
Birdeye is looking for a world-class leader for our Demand Generation team. The VP of Demand Generation will be responsible for driving key elements of Birdeye’s GTM motion, including creating pipeline for a variety of sales segments via integrated campaigns and account-based marketing. You will be a key member of the marketing leadership team and strong cross-functional partner to sales. Our ideal candidate possesses a depth of experience building and scaling demand generation for rapid growth for SaaS companies beyond $150M ARR. The role will report to the CMO.
Responsibilities
• Lead a high-velocity team of growth marketers by being hands-on with execution while mentoring, and coaching the team to maximize efficiency
• Own the marketing-sourced pipeline & ACV number that meets our coverage goals and is within acceptable payback period and LTV/CAC targets across all segments (Enterprise, Commercial, SMB, Channel), partnering with the sales team on strategy, targeting, lead follow up, and conversion
• Define and operationalize a differentiated marketing motion for complex businesses (i.e. Enterprise) and a scaled motion for smaller entities (i.e. SMBs)
• Define and own KPIs and track performance metrics on a daily and weekly basis and iterate quickly to optimize, proactively detect and course correct
• Develop, evolve and optimize our Account Based Marketing strategy focused on high-impact ways to drive upmarket growth both for new logos and existing customers.
• Work with Revenue Operations to create multi-touch attribution infrastructure and reporting to be able showcase ROI on marketing sourced and influenced pipeline and revenue
• Work with finance to establish unit economics including CAC, LTV, forecasted bookings by channel among others
• Establish a culture of testing and optimization while driving to a long-term strategy
• Hold a high-standard for campaign execution and creative concepts
• Partner with sales leaders in SMB, Upmarket, and Channel to support the field
• 15+ years of demand generation experience in high-growth B2B SaaS companies
• 8+ years experience leading remote teams across multiple time-zones
• Experience building integrated campaigns and ABM strategies to drive efficient pipe growth
• Understands SaaS metrics Inside/Out (CAC, LTV, LTV/CAC, Payback)
• Ideal candidate has rich experience selling to both SMBs and Enterprises at scale
• Hands-on experience building integrated campaigns, as well as with SEM, SEO, Paid Social, Display and other Affiliate channels
• Analytical thinker who’s comfortable in models and forecasting a high-velocity business with multiple segments
• Strategic thinker with the ability to drive results both individually and through managing a team
• Demonstrated experience, knowledge and expertise within SaaS/Enterprise Software
• Strong acumen and experience with both highly transactional, inbound, inside sales models, and mid-market/Enterprise inside and field sales models
Birdeye recognizes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You’ll Do
Birdeye is looking for a world-class leader for our Demand Generation team. The VP of Demand Generation will be responsible for driving key elements of Birdeye’s GTM motion, including creating pipeline for a variety of sales segments via integrated campaigns and account-based marketing. You will be a key member of the marketing leadership team and strong cross-functional partner to sales. Our ideal candidate possesses a depth of experience building and scaling demand generation for rapid growth for SaaS companies beyond $150M ARR. The role will report to the CMO.
Responsibilities
• Lead a high-velocity team of growth marketers by being hands-on with execution while mentoring, and coaching the team to maximize efficiency
• Own the marketing-sourced pipeline & ACV number that meets our coverage goals and is within acceptable payback period and LTV/CAC targets across all segments (Enterprise, Commercial, SMB, Channel), partnering with the sales team on strategy, targeting, lead follow up, and conversion
• Define and operationalize a differentiated marketing motion for complex businesses (i.e. Enterprise) and a scaled motion for smaller entities (i.e. SMBs)
• Define and own KPIs and track performance metrics on a daily and weekly basis and iterate quickly to optimize, proactively detect and course correct
• Develop, evolve and optimize our Account Based Marketing strategy focused on high-impact ways to drive upmarket growth both for new logos and existing customers.
• Work with Revenue Operations to create multi-touch attribution infrastructure and reporting to be able showcase ROI on marketing sourced and influenced pipeline and revenue
• Work with finance to establish unit economics including CAC, LTV, forecasted bookings by channel among others
• Establish a culture of testing and optimization while driving to a long-term strategy
• Hold a high-standard for campaign execution and creative concepts
• Partner with sales leaders in SMB, Upmarket, and Channel to support the field
• 15+ years of demand generation experience in high-growth B2B SaaS companies
• 8+ years experience leading remote teams across multiple time-zones
• Experience building integrated campaigns and ABM strategies to drive efficient pipe growth
• Understands SaaS metrics Inside/Out (CAC, LTV, LTV/CAC, Payback)
• Ideal candidate has rich experience selling to both SMBs and Enterprises at scale
• Hands-on experience building integrated campaigns, as well as with SEM, SEO, Paid Social, Display and other Affiliate channels
• Analytical thinker who’s comfortable in models and forecasting a high-velocity business with multiple segments
• Strategic thinker with the ability to drive results both individually and through managing a team
• Demonstrated experience, knowledge and expertise within SaaS/Enterprise Software
• Strong acumen and experience with both highly transactional, inbound, inside sales models, and mid-market/Enterprise inside and field sales models
Birdeye recognizes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
via Jobs By Workable
posted_at: 29 days agoschedule_type: Full-time
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Accel-KKR, Trinity Ventures, and World Innovation Lab - and in 2022 closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You'll Do:
Birdeye is looking for a driven finance professional to play a key role in reporting and planning activities in addition to providing key analytics in support of the sales and post-sales organizations. The role will be responsible for collecting, validating, analyzing, and communicating financial and operational data to drive key business decisions and efficiency in growing the sales team. This role reports to Sr. Manager of FP&A and can be filled in either our headquarters in Palo Alto or our sales office in Dallas.
Responsibilities:
• Manage the annual financial and operational budget and the quarterly and monthly financial forecasts for the sales and post-sales organizations
• Support the Sales and Post-Sales functions with financials and key business metrics, including sales efficiency, sales productivity, customer retention, pricing and discounting, sales pipeline, headcount ratios
• Develop and maintain financial models to track and analyze investment priorities and evaluate potential alternatives and their impact on the company's overall performance
• Perform actual vs. budget variance analysis and identify any risks or opportunities associated with reported financial data; provide monthly expense, capital, and headcount forecasts
• Design and deliver robust and scalable sales reporting methodology where you can quickly synthesize information, structure a concise, clear presentation of findings to an executive audience
• Bachelor’s degree in Accounting, Finance, Economics, Business or related field
• 2+ years of experience in FP&A, Accounting, Banking, Consulting, or similar field, preferably in SaaS/Technology industry
• Proven success in understanding businesses and model-building; cross-functional collaboration to implement new processes
• Strong analytical mindset with an attention to detail and the ability to identify and quickly resolve data issues / needs
• Excellent communication skills
• Thrive in fast paced startup work environment and manage tight deadlines; Flexible and adaptable to change of priorities
• Positive, can do attitude
• Advanced Excel skills; Proficiency in Salesforce, NetSuite, and other relevant financial systems/software
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
• * Full Benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Accel-KKR, Trinity Ventures, and World Innovation Lab - and in 2022 closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You'll Do:
Birdeye is looking for a driven finance professional to play a key role in reporting and planning activities in addition to providing key analytics in support of the sales and post-sales organizations. The role will be responsible for collecting, validating, analyzing, and communicating financial and operational data to drive key business decisions and efficiency in growing the sales team. This role reports to Sr. Manager of FP&A and can be filled in either our headquarters in Palo Alto or our sales office in Dallas.
Responsibilities:
• Manage the annual financial and operational budget and the quarterly and monthly financial forecasts for the sales and post-sales organizations
• Support the Sales and Post-Sales functions with financials and key business metrics, including sales efficiency, sales productivity, customer retention, pricing and discounting, sales pipeline, headcount ratios
• Develop and maintain financial models to track and analyze investment priorities and evaluate potential alternatives and their impact on the company's overall performance
• Perform actual vs. budget variance analysis and identify any risks or opportunities associated with reported financial data; provide monthly expense, capital, and headcount forecasts
• Design and deliver robust and scalable sales reporting methodology where you can quickly synthesize information, structure a concise, clear presentation of findings to an executive audience
• Bachelor’s degree in Accounting, Finance, Economics, Business or related field
• 2+ years of experience in FP&A, Accounting, Banking, Consulting, or similar field, preferably in SaaS/Technology industry
• Proven success in understanding businesses and model-building; cross-functional collaboration to implement new processes
• Strong analytical mindset with an attention to detail and the ability to identify and quickly resolve data issues / needs
• Excellent communication skills
• Thrive in fast paced startup work environment and manage tight deadlines; Flexible and adaptable to change of priorities
• Positive, can do attitude
• Advanced Excel skills; Proficiency in Salesforce, NetSuite, and other relevant financial systems/software
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
• * Full Benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
via Jobs By Workable
schedule_type: Full-timework_from_home: 1
Why Birdeye?
15 years ago brands controlled customer experiences. But in 2023, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale...
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye
Why Birdeye?
15 years ago brands controlled customer experiences. But in 2023, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale...
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.
To learn more, please visit: https://birdeye.com
https://topworkplaces.com/company/birdeye/
What You’ll Do:
Birdeye’s team is growing! Birdeye, a next-generation reputation management platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Sales Engineer to work remotely in the US. If you possess the right energy, competitive spirit, personal drive and the will to win, this is an opportunity that you cannot afford to miss.
The Sales Engineer’s primary responsibility is to partner with the Sales Team to uncover and understand customer requirements and propose solutions using Birdeye’s reputation management platform. Daily activities include hosting product demonstrations for potential Birdeye customers, understanding customer requirements, demonstrating Birdeye as a solution for customer needs, collaborating on product development, and articulating customer solutions to the Customer Success team when prospects become customers.
• 3+ years professional experience as a Sales Engineer
• Bachelor's Degree required
• Proficient using a SaaS solution for online demonstrations
• Previous industry experience with API’s
• Technical capacity to become a Birdeye expert
• Software technology background
• Strong understanding of sales, marketing and SaaS solution selling
• Experience in leading product demonstrations and online sales meetings
• Excellent communication skills required
• Ability to quickly understand customer needs and communicate a solution
• Demonstrated ability to work in an online sales environment
• Previous employment working for a SaaS company preferred
• Ability to analyze data with excellent attention to detail
• Demonstrated ability to meet deadlines and juggle multiple priorities
Nice to have
• Previous experience working in sales overlay / sales support preferred
• Technical curiosity and a desire to fully explore the technology at hand is a big plus
• Salesforce.com experience preferred
• Excellent Microsoft Office Suite proficiency
• Excellent written, phone, video chat, and communication skills
• Well-organized, attentive to details, and possess clear communication and relationship skills
• A team player capable of high performance and flexibility working in a dynamic environment
• Ability to quickly understand business requirements and expectations; detail oriented
• Basic ability to handle discussions around HTML, JavaScript, and CSS, hosting, SEO and other marketing related technical topics
• Previous SaaS support experience a plus
Why You’ll Join Us:
At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
15 years ago brands controlled customer experiences. But in 2023, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale...
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.
To learn more, please visit: https://birdeye.com
https://topworkplaces.com/company/birdeye/
What You’ll Do:
Birdeye’s team is growing! Birdeye, a next-generation reputation management platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Sales Engineer to work remotely in the US. If you possess the right energy, competitive spirit, personal drive and the will to win, this is an opportunity that you cannot afford to miss.
The Sales Engineer’s primary responsibility is to partner with the Sales Team to uncover and understand customer requirements and propose solutions using Birdeye’s reputation management platform. Daily activities include hosting product demonstrations for potential Birdeye customers, understanding customer requirements, demonstrating Birdeye as a solution for customer needs, collaborating on product development, and articulating customer solutions to the Customer Success team when prospects become customers.
• 3+ years professional experience as a Sales Engineer
• Bachelor's Degree required
• Proficient using a SaaS solution for online demonstrations
• Previous industry experience with API’s
• Technical capacity to become a Birdeye expert
• Software technology background
• Strong understanding of sales, marketing and SaaS solution selling
• Experience in leading product demonstrations and online sales meetings
• Excellent communication skills required
• Ability to quickly understand customer needs and communicate a solution
• Demonstrated ability to work in an online sales environment
• Previous employment working for a SaaS company preferred
• Ability to analyze data with excellent attention to detail
• Demonstrated ability to meet deadlines and juggle multiple priorities
Nice to have
• Previous experience working in sales overlay / sales support preferred
• Technical curiosity and a desire to fully explore the technology at hand is a big plus
• Salesforce.com experience preferred
• Excellent Microsoft Office Suite proficiency
• Excellent written, phone, video chat, and communication skills
• Well-organized, attentive to details, and possess clear communication and relationship skills
• A team player capable of high performance and flexibility working in a dynamic environment
• Ability to quickly understand business requirements and expectations; detail oriented
• Basic ability to handle discussions around HTML, JavaScript, and CSS, hosting, SEO and other marketing related technical topics
• Previous SaaS support experience a plus
Why You’ll Join Us:
At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
via Jobs By Workable
schedule_type: Full-timework_from_home: 1
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You’ll Do
Birdeye is looking to hire a Director of Paid Social Media to oversee all of our efforts across Paid Social Advertising. With your analytical skills and keen attention to detail, you will help us develop, execute, and analyze our paid social marketing strategy.
Responsibilities
• Own the marketing-sourced pipeline & ACV number for Paid Social that meets our coverage goals and is within acceptable payback period and LTV/CAC targets, partnering with the sales team on strategy, targeting, lead follow up, and conversions
• Define and own KPIs and track performance metrics on a daily and weekly basis and iterate quickly to optimize, proactively detect and course correct
• Develop advertising campaign concepts, requirements, messaging, and funnel components
• Develop, evolve and optimize our Account Based Marketing strategy focused on high-impact ways to drive upmarket growth both for new logos and existing customers.
• Oversee the day-to-day operations of Birdeye’s campaigns including: audience segmentation, campaign optimization, and analysis of daily/weekly/monthly performance and trends
• Identify growth opportunities optimize performance through innovation to ensure Birdeye is positioned as the frontrunner in the space
• Partner with SDR and Sales teams for full funnel optimization of paid social program
• 8+ years of paid social media experience with high expertise running scaled campaigns on LinkedIn and Meta for B2B SaaS companies
• Subject matter expertise on running Enterprise targeted campaigns on LinkedIn and Meta leveraging all aspects of audience targeting offered by the platforms both natively as well as through other technology partnerships
• Must have experience across a variety of paid social targeting types, inclusive of custom audiences based on ICP and Target Personas
• Rich experience working with Intent based data from vendors like 6Sense/DemandBase/Zoominfo
• Proven track record meeting/exceeding lead generation and pipeline sourced and influenced targets
• Prior experience orchestrating 1:Few and 1:Many ABM strategies is a big plus.
• Understands SaaS metrics Inside/Out (CAC, LTV, LTV/CAC, Payback)
• Strong communication skills through written and verbal communication
• Experience managing or leading a team of individual contributors and vendors
• Be an effective project manager, ensuring coordination of the components of strong paid social campaigns, from audience segmentation, to ad copy, design & landing pages
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity... and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You’ll Do
Birdeye is looking to hire a Director of Paid Social Media to oversee all of our efforts across Paid Social Advertising. With your analytical skills and keen attention to detail, you will help us develop, execute, and analyze our paid social marketing strategy.
Responsibilities
• Own the marketing-sourced pipeline & ACV number for Paid Social that meets our coverage goals and is within acceptable payback period and LTV/CAC targets, partnering with the sales team on strategy, targeting, lead follow up, and conversions
• Define and own KPIs and track performance metrics on a daily and weekly basis and iterate quickly to optimize, proactively detect and course correct
• Develop advertising campaign concepts, requirements, messaging, and funnel components
• Develop, evolve and optimize our Account Based Marketing strategy focused on high-impact ways to drive upmarket growth both for new logos and existing customers.
• Oversee the day-to-day operations of Birdeye’s campaigns including: audience segmentation, campaign optimization, and analysis of daily/weekly/monthly performance and trends
• Identify growth opportunities optimize performance through innovation to ensure Birdeye is positioned as the frontrunner in the space
• Partner with SDR and Sales teams for full funnel optimization of paid social program
• 8+ years of paid social media experience with high expertise running scaled campaigns on LinkedIn and Meta for B2B SaaS companies
• Subject matter expertise on running Enterprise targeted campaigns on LinkedIn and Meta leveraging all aspects of audience targeting offered by the platforms both natively as well as through other technology partnerships
• Must have experience across a variety of paid social targeting types, inclusive of custom audiences based on ICP and Target Personas
• Rich experience working with Intent based data from vendors like 6Sense/DemandBase/Zoominfo
• Proven track record meeting/exceeding lead generation and pipeline sourced and influenced targets
• Prior experience orchestrating 1:Few and 1:Many ABM strategies is a big plus.
• Understands SaaS metrics Inside/Out (CAC, LTV, LTV/CAC, Payback)
• Strong communication skills through written and verbal communication
• Experience managing or leading a team of individual contributors and vendors
• Be an effective project manager, ensuring coordination of the components of strong paid social campaigns, from audience segmentation, to ad copy, design & landing pages
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization Show more details...
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