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via LinkedIn
posted_at: 18 days agoschedule_type: Full-time
Rackspace Technology and BT – British Telecommunications in the USA
Title: Network Security Technical Manager...
Location: Dallas, Texas
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver
Rackspace Technology and BT – British Telecommunications in the USA
Title: Network Security Technical Manager...
Location: Dallas, Texas
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
https://newsroom.bt.com/bt-selects-rackspace-technology-as-cloud-partner/
https://www.rackspace.com/newsroom/bt-selects-rackspace-technology-cloud-partner
You’ve got opportunities
Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in “Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.
What You’ll Do
• Build strong customer relationships and own complex customer issues through to resolution.
• Troubleshoot complex network environments (including Firewalls and Load Balancers) and providing detailed analysis and fixing issues within contractual obligation and SLA.
• Form an integral part of 24*7 rota to provide security in-life support.
• Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers.
• Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes.
• Provide advice and guidance to customers on how automation can enhance the stability and security of their solution.
• Establish and mature governance processes, embedding quality and consistency across the team, ensuring events and incidents are logged and resolved in a timely manner, maximizing availability and right first time (RFT)
• Adhere to change and incident management process.
• Hold accountabilities for all operational and technical support within Security service operations.
You’ll definitely
• Be a highly self-motivated and confident thinker
• Be able to lead and work as part of a team to deliver complex solutions
• Be methodical in your approach to diagnosing and resolving issues
• Have experience of multiple security vendors and/or hold relevant certifications (such as Cisco CCNA, CCNP, CCIE and Palo Alto PCNSA/E)
• Be passionate about technology and has a desire to constantly expand technical knowledge.
• Have broad knowledge of risks in Security market and industry best practice.
• Have a strong familiarity with key ITIL principle.
• Be committed to leading and coaching your team to upskill and develop.
• Have subject matter expertise and industry best practice to drive self-service, automation, and efficiencies.
• A knowledge of NGFW, UTM, automation, networking and security concepts and devices
• Hands on experience on migrating the Firewalls from different vendors.
What’s in it for you?
• Competitive salary and on-target bonus plan
• Training and development opportunities
• Career progression in BT Security and across BT with our internal development programme
• Annual leave as per the local country leave agreement
Relocation support for this position is not currently available.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Why BT?
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.
Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors Show more details...
Title: Network Security Technical Manager...
Location: Dallas, Texas
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
https://newsroom.bt.com/bt-selects-rackspace-technology-as-cloud-partner/
https://www.rackspace.com/newsroom/bt-selects-rackspace-technology-cloud-partner
You’ve got opportunities
Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in “Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.
What You’ll Do
• Build strong customer relationships and own complex customer issues through to resolution.
• Troubleshoot complex network environments (including Firewalls and Load Balancers) and providing detailed analysis and fixing issues within contractual obligation and SLA.
• Form an integral part of 24*7 rota to provide security in-life support.
• Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers.
• Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes.
• Provide advice and guidance to customers on how automation can enhance the stability and security of their solution.
• Establish and mature governance processes, embedding quality and consistency across the team, ensuring events and incidents are logged and resolved in a timely manner, maximizing availability and right first time (RFT)
• Adhere to change and incident management process.
• Hold accountabilities for all operational and technical support within Security service operations.
You’ll definitely
• Be a highly self-motivated and confident thinker
• Be able to lead and work as part of a team to deliver complex solutions
• Be methodical in your approach to diagnosing and resolving issues
• Have experience of multiple security vendors and/or hold relevant certifications (such as Cisco CCNA, CCNP, CCIE and Palo Alto PCNSA/E)
• Be passionate about technology and has a desire to constantly expand technical knowledge.
• Have broad knowledge of risks in Security market and industry best practice.
• Have a strong familiarity with key ITIL principle.
• Be committed to leading and coaching your team to upskill and develop.
• Have subject matter expertise and industry best practice to drive self-service, automation, and efficiencies.
• A knowledge of NGFW, UTM, automation, networking and security concepts and devices
• Hands on experience on migrating the Firewalls from different vendors.
What’s in it for you?
• Competitive salary and on-target bonus plan
• Training and development opportunities
• Career progression in BT Security and across BT with our internal development programme
• Annual leave as per the local country leave agreement
Relocation support for this position is not currently available.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Why BT?
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.
Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors Show more details...
via Salary.com
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
Why BT Federal?
BT Federal supplies IT and telecommunication services across the US Government through a broad range of Federal Contract Vehicles. We are capable of supporting customized managed network, security, cloud and innovative solutions that optimize the US Government’s use of terrestrial, satellite and wireless resources.
https://btfed.com/
This position is responsible for delivering value to our customers by assisting them with developing, sourcing and executing BTF solutions. You will be the technical face of BT Federal interfacing with customers and ensuring successful outcomes of solutions for them.
You'll have the following responsibilities
• Accountable for solution architecture, development and technical advisory of BTF solutions for our customers
• Defines company architecture policies for acquiring or developing systems, network equipment, or software within the company for your area. Responsible for consistency to BTF enterprise level standards, best practice and consistency
• Maintains and communicates up-to-date knowledge of technology standards, industry trends, skills change, and emerging technologies within your area of expertise
• Supports selection of any IT vendors, suppliers and partners for your area and managing the practice of architecture through these parties where they impact your domain
• Collaborates and specifies the organization’s vision, goals, opportunities and related activities in order to maximize the business benefits of Enterprise Architecture initiatives to the organization across your domain. This would cover all lines of business and covers all key customer journeys
• Ensure peers and the Solution Architect community is fully aware of the latest IT strategy and EA guidance on how Digital and Networks interact
You'll have the following skills & experience
• Must be a U.S. Citizen holding a Secret or above clearance
• BT Federal employees must be fully vaccinated against COVID-19 prior to their start date.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related discipline. Equivalent experience can be substituted for a degree
• Min 7 years of experience as Network Engineer or Network Administrator
• Preferred US Government or military experience with WAN circuit/ Telcom background
• STEM related bachelor’s degree or a related study, or equivalent experience
• Customer focused: You will understand customer (internal and external) needs and keep customer satisfaction at the forefront of your work
• Digital business literacy including understanding business models, ecosystems and business model innovation.
• Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models
• Technology neutral; remains unbiased towards any specific technology or vendor choice. Displays intellectual curiosity and integrity
• Must be proficient with a computer and be skilled with Microsoft Office (Word, Excel and Viso)
• Detailed knowledge of IP Networks, Collaboration suites, Security appliances and server infrastructure to include Public/Private and FEDRAMP cloud environments.
• Ability to prioritize and balance multiple tasks
• Customer service skills and professionalism are required as are effective troubleshooting skills and ability to work independently
• Cisco CCNP, CCIE, CISSP or equivalent certifications desired
Benefits
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
Location: Remote in the United States
Travel: 50%
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application Show more details...
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
Why BT Federal?
BT Federal supplies IT and telecommunication services across the US Government through a broad range of Federal Contract Vehicles. We are capable of supporting customized managed network, security, cloud and innovative solutions that optimize the US Government’s use of terrestrial, satellite and wireless resources.
https://btfed.com/
This position is responsible for delivering value to our customers by assisting them with developing, sourcing and executing BTF solutions. You will be the technical face of BT Federal interfacing with customers and ensuring successful outcomes of solutions for them.
You'll have the following responsibilities
• Accountable for solution architecture, development and technical advisory of BTF solutions for our customers
• Defines company architecture policies for acquiring or developing systems, network equipment, or software within the company for your area. Responsible for consistency to BTF enterprise level standards, best practice and consistency
• Maintains and communicates up-to-date knowledge of technology standards, industry trends, skills change, and emerging technologies within your area of expertise
• Supports selection of any IT vendors, suppliers and partners for your area and managing the practice of architecture through these parties where they impact your domain
• Collaborates and specifies the organization’s vision, goals, opportunities and related activities in order to maximize the business benefits of Enterprise Architecture initiatives to the organization across your domain. This would cover all lines of business and covers all key customer journeys
• Ensure peers and the Solution Architect community is fully aware of the latest IT strategy and EA guidance on how Digital and Networks interact
You'll have the following skills & experience
• Must be a U.S. Citizen holding a Secret or above clearance
• BT Federal employees must be fully vaccinated against COVID-19 prior to their start date.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related discipline. Equivalent experience can be substituted for a degree
• Min 7 years of experience as Network Engineer or Network Administrator
• Preferred US Government or military experience with WAN circuit/ Telcom background
• STEM related bachelor’s degree or a related study, or equivalent experience
• Customer focused: You will understand customer (internal and external) needs and keep customer satisfaction at the forefront of your work
• Digital business literacy including understanding business models, ecosystems and business model innovation.
• Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models
• Technology neutral; remains unbiased towards any specific technology or vendor choice. Displays intellectual curiosity and integrity
• Must be proficient with a computer and be skilled with Microsoft Office (Word, Excel and Viso)
• Detailed knowledge of IP Networks, Collaboration suites, Security appliances and server infrastructure to include Public/Private and FEDRAMP cloud environments.
• Ability to prioritize and balance multiple tasks
• Customer service skills and professionalism are required as are effective troubleshooting skills and ability to work independently
• Cisco CCNP, CCIE, CISSP or equivalent certifications desired
Benefits
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
Location: Remote in the United States
Travel: 50%
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application Show more details...
via Salary.com
schedule_type: Full-time
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
The role holder is principally responsible for managing operations for customer ZIG, building and maintaining customer service relationships. He/ She will be responsible to manage a team of Service Desk with a focus on delivering exceptional customer experience by managing network faults, enquiries, escalations etc. in an effective and time bound manner. A first line leadership role which will play a key role in driving a positive culture change amongst people, provide a healthy work environment with an equal focus on nurturing talent by providing learning opportunities and growth. The person would be accountable for meeting team commitments around KPIs/SLAs established and would work closely with internal/external teams to achieve objectives around financial, people and customer targets.
You'll have the following responsibilities
q To lead, manage and develop an Operational team of team members dealing with be-spoke or standard product catalogue under Service Desk setup
q To meet KPIs defined under People management – attrition, Your Say, trainings, upskilling etc. for the team
q To meet overall contractual KPIs including Service Level Agreements including MTTR, Aging etc. on customer centric tool.
q To meet overall KPIs defined for Assurance like MTTR, OTR, PCA etc. with an aim to improve customer experience.
q To create a team which is Agile and easily scalable, understand the under-pinning traits and enablers for such a team.
q To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction. This could be at "peer level" or higher within the customer organisation
q To attend review meetings with Customers and Account Team Managers to solve/raise issues
q To be responsible for resource planning and capability matching within their team
q To demonstrate good knowledge of BT products, processes and their customer base
q To build and maintain internal relationships across own organisation and, where appropriate, the wider unit
q To meet all people management related targets
You'll have the following skills & experience
q CCNA certified with strong technical skills is a plus
q Strong people management skills and past experience in people management is preferred.
q Customer management skills
q Willingness to operate in 24 X 7 environment
q 24 X 7 availability to join troubleshooting calls for major incidents
Benefits
What are the perks to work at BT?
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Show more details...
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
The role holder is principally responsible for managing operations for customer ZIG, building and maintaining customer service relationships. He/ She will be responsible to manage a team of Service Desk with a focus on delivering exceptional customer experience by managing network faults, enquiries, escalations etc. in an effective and time bound manner. A first line leadership role which will play a key role in driving a positive culture change amongst people, provide a healthy work environment with an equal focus on nurturing talent by providing learning opportunities and growth. The person would be accountable for meeting team commitments around KPIs/SLAs established and would work closely with internal/external teams to achieve objectives around financial, people and customer targets.
You'll have the following responsibilities
q To lead, manage and develop an Operational team of team members dealing with be-spoke or standard product catalogue under Service Desk setup
q To meet KPIs defined under People management – attrition, Your Say, trainings, upskilling etc. for the team
q To meet overall contractual KPIs including Service Level Agreements including MTTR, Aging etc. on customer centric tool.
q To meet overall KPIs defined for Assurance like MTTR, OTR, PCA etc. with an aim to improve customer experience.
q To create a team which is Agile and easily scalable, understand the under-pinning traits and enablers for such a team.
q To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction. This could be at "peer level" or higher within the customer organisation
q To attend review meetings with Customers and Account Team Managers to solve/raise issues
q To be responsible for resource planning and capability matching within their team
q To demonstrate good knowledge of BT products, processes and their customer base
q To build and maintain internal relationships across own organisation and, where appropriate, the wider unit
q To meet all people management related targets
You'll have the following skills & experience
q CCNA certified with strong technical skills is a plus
q Strong people management skills and past experience in people management is preferred.
q Customer management skills
q Willingness to operate in 24 X 7 environment
q 24 X 7 availability to join troubleshooting calls for major incidents
Benefits
What are the perks to work at BT?
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Show more details...
via Sysco Careers
schedule_type: Full-time
Company:
US6469 Sysco Payroll, Division of Sysco Resources Services, LLC
...
Zip Code:
28027
Employment Type:
Full Time
Travel Percentage:
Up to 25%
Position Purpose:
The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones,
Company:
US6469 Sysco Payroll, Division of Sysco Resources Services, LLC
...
Zip Code:
28027
Employment Type:
Full Time
Travel Percentage:
Up to 25%
Position Purpose:
The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. This position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues.
This position will be the local corporate BT representative to answer any IT related question and to train the local staffs how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians.
Supervisor: Team Leader, IT Local Support Specialist
Classification: Non-Exempt
Educational requirements: H.S. Diploma and minimum 3 years’ experience associated with end user technology support and IT related environments.
Special requirements: Minimum of three years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed.
Description of Responsibilities:
• Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
• Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
• Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
• Ensuring software license compliance with all installed software
• Responsible for imaging workstations using the standard images
• Maintains and adheres to current system security policy
• Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
• Provides secondary on-site workstation support and knowledge transfer to the Desktop/Laptop support team
• Account administration and support for Order Entry applications
• Assists with desktop hardware relocation where required.
• Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support.
• Responsible for and/or assists in special projects as assigned.
• Train and assist end users to effectively utilize the enterprise ticketing system
• Maintain reliable “Hot Spare” Laptop/Desktop systems
• Dispose of old computer equipment utilizing approved vendors in compliance with environmentally friendly recycling processes
• Provide onsite hands on support for devices supported by Infrastructure support teams.
• Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
• Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
• Provides after hours and round-the-clock support for emergency trouble calls when needed.
Additional Duties:
• As required by Manager
BENEFITS INFORMATION:
For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
HOW WE PROTECT OUR ASSOCIATES
COVID-19 Precaution(s):
• Personal protective equipment and masks provided
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, and cleaning procedures in place
OVERVIEW:
Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.
We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates Show more details...
US6469 Sysco Payroll, Division of Sysco Resources Services, LLC
...
Zip Code:
28027
Employment Type:
Full Time
Travel Percentage:
Up to 25%
Position Purpose:
The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. This position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues.
This position will be the local corporate BT representative to answer any IT related question and to train the local staffs how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians.
Supervisor: Team Leader, IT Local Support Specialist
Classification: Non-Exempt
Educational requirements: H.S. Diploma and minimum 3 years’ experience associated with end user technology support and IT related environments.
Special requirements: Minimum of three years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed.
Description of Responsibilities:
• Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
• Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
• Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
• Ensuring software license compliance with all installed software
• Responsible for imaging workstations using the standard images
• Maintains and adheres to current system security policy
• Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
• Provides secondary on-site workstation support and knowledge transfer to the Desktop/Laptop support team
• Account administration and support for Order Entry applications
• Assists with desktop hardware relocation where required.
• Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support.
• Responsible for and/or assists in special projects as assigned.
• Train and assist end users to effectively utilize the enterprise ticketing system
• Maintain reliable “Hot Spare” Laptop/Desktop systems
• Dispose of old computer equipment utilizing approved vendors in compliance with environmentally friendly recycling processes
• Provide onsite hands on support for devices supported by Infrastructure support teams.
• Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
• Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
• Provides after hours and round-the-clock support for emergency trouble calls when needed.
Additional Duties:
• As required by Manager
BENEFITS INFORMATION:
For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
HOW WE PROTECT OUR ASSOCIATES
COVID-19 Precaution(s):
• Personal protective equipment and masks provided
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, and cleaning procedures in place
OVERVIEW:
Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.
We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates Show more details...
via Salary.com
schedule_type: Full-time
Structural Division | Sacramento
Discover working in a dynamic, exciting, fast-paced environment for the Commercial Construction Industry. The Structural Products Division specializes in furnishing and installing Metal Decking, Open web Steel Joists, Exterior Rain Screen systems, Exterior wall panel systems, Parking Garage Facades and many other exterior systems...
Requirements
• We are looking for a motivated individual with a positive working
Structural Division | Sacramento
Discover working in a dynamic, exciting, fast-paced environment for the Commercial Construction Industry. The Structural Products Division specializes in furnishing and installing Metal Decking, Open web Steel Joists, Exterior Rain Screen systems, Exterior wall panel systems, Parking Garage Facades and many other exterior systems...
Requirements
• We are looking for a motivated individual with a positive working attitude and ability to work independently.
• Must have strong communication skills, customer service minded.
• Interactive environment working with different people across the design and contracting industry, reviewing Structural / Architectural Plans, and helping build large scale Commercial Construction Projects.
• Knowledge of general construction practice experience is preferred. Ability to read drawings, blueprints, and understand physical spaces from drawings is a plus.
• Customer service is a key component of this position, with the goal of maintaining excellent client relationships.
• Coordination with in-house / external engineering staff as well as field foreman/superintendents is a key component.
• Computer skills are required – including Microsoft Word and Excel.
• Project Manager will be responsible for tracking progress of each project to its successful completion.
• Generate Schedule of Values, track billing/invoices, Work in progress reports, and internal reports as required.
• Salary Package will be based on experience. Includes Bonus Incentive Program, Equal Opportunity Employer, 401k, benefits, health benefits and more.
• Previous project management experience is a plus Show more details...
Discover working in a dynamic, exciting, fast-paced environment for the Commercial Construction Industry. The Structural Products Division specializes in furnishing and installing Metal Decking, Open web Steel Joists, Exterior Rain Screen systems, Exterior wall panel systems, Parking Garage Facades and many other exterior systems...
Requirements
• We are looking for a motivated individual with a positive working attitude and ability to work independently.
• Must have strong communication skills, customer service minded.
• Interactive environment working with different people across the design and contracting industry, reviewing Structural / Architectural Plans, and helping build large scale Commercial Construction Projects.
• Knowledge of general construction practice experience is preferred. Ability to read drawings, blueprints, and understand physical spaces from drawings is a plus.
• Customer service is a key component of this position, with the goal of maintaining excellent client relationships.
• Coordination with in-house / external engineering staff as well as field foreman/superintendents is a key component.
• Computer skills are required – including Microsoft Word and Excel.
• Project Manager will be responsible for tracking progress of each project to its successful completion.
• Generate Schedule of Values, track billing/invoices, Work in progress reports, and internal reports as required.
• Salary Package will be based on experience. Includes Bonus Incentive Program, Equal Opportunity Employer, 401k, benefits, health benefits and more.
• Previous project management experience is a plus Show more details...
via Salary.com
posted_at: 6 days agoschedule_type: Full-time
VYVE BROADBAND JOB DESCRIPTION
Broadband Professional/Expert (BT IV-V...
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet
VYVE BROADBAND JOB DESCRIPTION
Broadband Professional/Expert (BT IV-V...
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
JOB SUMMARY
Under general supervision, responsible for preventive and/or demand maintenance and repair of the hybrid fiber coax network (HFC) including all of its associated equipment in accordance with the company’s Engineering Standards. Perform maintenance while providing technical support for the Broadband Technicians (BT) on resolution of service related problems. On-call rotation required.
ESSENTIAL FUNCTIONS OF THE POSITION
May perform any or all of the following duties of the Broadband Rep/Associate/Specialist/Professional (BT-I, II and III and IV)
Troubleshoot and repair basic distribution problems associated with RF, AC, DC portions of the forward and reverse plant
Troubleshoot and repair basic problems associated with the optical portion of the forward and return plant
Perform routine node optimization, balancing, aligning, and adjustment of components and equipment used to amplify and process signals
On a regular basis test all HFC network components using test equipment including but not limited to signal level meters, volt-ohm meters, spectrum analyzers, optical power meter, leakage detector, OTDR and other related test equipment. Record and update documentation, compare findings in the field with existing documentation and adjust and repair accordingly
Perform routine maintenance on standby power supplies in accordance with the preventative maintenance program and update all associated documentation
Monitor, record, and repair signal leakage
Comply with regulatory requirements. Compile data for inclusion in FCC and other regulatory reports Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.
Operate communications device in accordance with company policies
Communicate with appropriate departments to update progress during outage restoration and maintenance activities
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock and secure assigned vehicle and equipment, in accordance with company policies
Read and accurately interpret system/network design maps and simple schematics
Adhere to industry specific, local, state and federal regulations, as applicable. Know, understand and follow company policy
Actively and consistently support all efforts to simplify and enhance the customer experience
Perform other duties as needed or assigned to meet customer expectations
PREFERRED QUALIFICATIONS
Skills, Abilities and Knowledge
Advanced understanding of IP networks
Moderate understanding of HFC networks and optical design
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to work independently
Ability to prioritize and organize effectively
Knowledge of basic mathematics and electronics
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to dig in all types of soil to bury cable
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to use hand tools
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to splice coax and fiber optic cable
Ability to use personal computer and software applications
Knowledge of company products and services
Knowledge of HFC plant construction
Education
High school Diploma or equivalent work experience
Related Work Experience
6 months Broadband Specialist (BBT III) or equivalent work experience
Certifications and/or Licenses
BT-IV certification or equivalent work experience
Industry and vendor specific certifications and training (NCTI, SCTE)
Valid driver’s licenses with satisfactory driving record within Company required standards
WORKING CONDITIONS
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
We PROUDLY OFFER
A friendly and fun work environment
• Communication and training
• Great benefits package
• Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services
• A culture that encourages growth
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law Show more details...
Broadband Professional/Expert (BT IV-V...
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
JOB SUMMARY
Under general supervision, responsible for preventive and/or demand maintenance and repair of the hybrid fiber coax network (HFC) including all of its associated equipment in accordance with the company’s Engineering Standards. Perform maintenance while providing technical support for the Broadband Technicians (BT) on resolution of service related problems. On-call rotation required.
ESSENTIAL FUNCTIONS OF THE POSITION
May perform any or all of the following duties of the Broadband Rep/Associate/Specialist/Professional (BT-I, II and III and IV)
Troubleshoot and repair basic distribution problems associated with RF, AC, DC portions of the forward and reverse plant
Troubleshoot and repair basic problems associated with the optical portion of the forward and return plant
Perform routine node optimization, balancing, aligning, and adjustment of components and equipment used to amplify and process signals
On a regular basis test all HFC network components using test equipment including but not limited to signal level meters, volt-ohm meters, spectrum analyzers, optical power meter, leakage detector, OTDR and other related test equipment. Record and update documentation, compare findings in the field with existing documentation and adjust and repair accordingly
Perform routine maintenance on standby power supplies in accordance with the preventative maintenance program and update all associated documentation
Monitor, record, and repair signal leakage
Comply with regulatory requirements. Compile data for inclusion in FCC and other regulatory reports Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.
Operate communications device in accordance with company policies
Communicate with appropriate departments to update progress during outage restoration and maintenance activities
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock and secure assigned vehicle and equipment, in accordance with company policies
Read and accurately interpret system/network design maps and simple schematics
Adhere to industry specific, local, state and federal regulations, as applicable. Know, understand and follow company policy
Actively and consistently support all efforts to simplify and enhance the customer experience
Perform other duties as needed or assigned to meet customer expectations
PREFERRED QUALIFICATIONS
Skills, Abilities and Knowledge
Advanced understanding of IP networks
Moderate understanding of HFC networks and optical design
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to work independently
Ability to prioritize and organize effectively
Knowledge of basic mathematics and electronics
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to dig in all types of soil to bury cable
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to use hand tools
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to splice coax and fiber optic cable
Ability to use personal computer and software applications
Knowledge of company products and services
Knowledge of HFC plant construction
Education
High school Diploma or equivalent work experience
Related Work Experience
6 months Broadband Specialist (BBT III) or equivalent work experience
Certifications and/or Licenses
BT-IV certification or equivalent work experience
Industry and vendor specific certifications and training (NCTI, SCTE)
Valid driver’s licenses with satisfactory driving record within Company required standards
WORKING CONDITIONS
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
We PROUDLY OFFER
A friendly and fun work environment
• Communication and training
• Great benefits package
• Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services
• A culture that encourages growth
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law Show more details...
via CareerBuilder
posted_at: 7 days agoschedule_type: Full-time
Service Specialist - Contact Centre Solutions
Job Req ID: 4924...
Posting Date: 29-Jan-2023
Function: Cloud
Location:
8951 Cypress Waters BLVD., Dallas, United States
Salary: Competitive
• *Title: Service Specialist - Contact Centre Solutions**
• *Location: Dallas, TX**
• *About BT**
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services,
Service Specialist - Contact Centre Solutions
Job Req ID: 4924...
Posting Date: 29-Jan-2023
Function: Cloud
Location:
8951 Cypress Waters BLVD., Dallas, United States
Salary: Competitive
• *Title: Service Specialist - Contact Centre Solutions**
• *Location: Dallas, TX**
• *About BT**
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here aboutwhat it's like to work at BT ([Link available when viewing the job] .
• *Why Cloud Communication**
Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on.
Across our fibre, mobile, WiFi and core networks, BT is a connectivity powerhouse, leading the world in the adoption of converged, automated, programmable network technologies.
Bringing together network strategy, transformation, and the modernization of our mobile and fixed network assets - along with direct partnering with Enterprise, Global and Consumer on leading edge, converged services, and experiences - our Networks division designs, builds and runs the technology platforms that BT, and our customers, rely upon every day.
In Networks, we play our part, every day, to make this true. We are responsible for the heart of BT, making sure our networks stay reliable, resilient, secure, and ahead of changing demands.
Our networks - both fixed and mobile - play an essential role in our 30 million customers' lives, their businesses, and the economies of the 180 countries we operate in.
We've built a team of the world's best communications technology experts. Our engineers have achieved extraordinary things: constantly upgrading and reimagining the network to stay ahead of the game, innovating using the latest network cloud, AI, virtualization and advanced optical tech to build and maintain our world class global infrastructure.
+ Every year, we file more than 100 new inventions to keep BT, our customers, and the UK at the cutting edge.
+ Thanks to our investments, we were able to satisfy peak demand in our core network of 22.7 Tb/s in 2020, a 30% increase over the same period in 2019.
+ In the past year, average download speeds on our broadband network increased by more than 15% despite this huge increase in demand for bandwidth.
+ In the UK, 96 % of people can now receive superfast broadband at more than 30Mbps.
+ On mobile we've seen a 36% increase in data usage over the last 12 months, with highest recorded peak on 18th March - a throughput peak of 802Gb/s for Europa League football.
Every day, we work to give BT customers the fastest, best connected networks there are, supporting truly world class solutions and services.
Put simply, we make the network... work.
• *Why this job matters**
The purpose of this role is to ensure effective end-to-end management of BT's Contact Centre soutions services, delivering an improved customer experience. The role holder will focus on individual customers requirements while delivering technical soutions to complex customer raised incidents. By using their expert knowledge of both service and platform the role holder will implement and work to improve proactive monitoring capabilities to enhance the customers contact centre environment. This role will drive improvements by implementing ITIL processes and procedures for the operational functions that underpin the BT's ability to trade and deliver services to it's customers. In doing so, BT also demonstrates compliance with quality standards and industry best practice?.
• *What I'll be doing - your accountabilities**
+ Provides technical expertise to support service operations and/or the customer directly by leveraging external and internal relationships, effectively identifying service requirements, designing a service model and communicating and managing customer expectations as required.
+ Develops effective working relationships with customers in the development of their service requirements, supporting both due diligence and contract negotiations.
+ Owns and delivers the service model and design, demonstrating that it meets customer requirements and is high quality, reliable and flexible.
+ Inputs to and supports the implementation of service improvement processes and solutions within their specific function or discipline.
+ Identifies and recommends resolutions to issues to minimise service impact and mitigate contractual penalties.
• *Skills required for the job**
+ **Enhanced Cisco Skills** CCNA/CCNP or CCVP certification and experience working on Cisco contact centre infrastructure
+ **Be agile** You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
+ **Issue management** You conduct a deep review of data and issues to quickly reveal the root cause. You recommend short and long-term solutions to complex problems and follow through to make sure we solve them.
+ **Improvement focus** You coach and empower teams to anticipate and analyse obstacles in work processes. You support them to develop solutions and implement ways to improve processes and make things more efficient.
+ **Product and service knowledge** You demonstrate subject matter expertise in complex, technical infrastructure, products and services. You develop bespoke solutions to meet short, medium and long-term customer needs.
+ **Customer excellence** You empower your team to own service outcomes, removing complexity and resolving service issues. You drive best practice, shared learning and continuous improvement to deliver exceptional end-to-end service.
• *Experience you would be expected to have**
+ CCNA/CCNP or CCVP Certifcate - Prefered
+ Experience in working with Traditional Cisco Router/Switch including BGP, QoS, OSPF, HSRP/VRRP - Mandatory
+ Experience in working Cisco CUBE-SP/CUBE-ETechnical understanding of Cisco Contact Center and Cisco Hosted Collaboration for exampleNAM/ICM/CVP/CUCM/CTI/VVB/CUIC/CCMP/Finesse platform - Mandatory
+ Ability assimilate technical information very quickly and provide rapid resolution steps - Mandatory
• *Benefits**
BT offers a superior global and diverse culture that fostes health and wellness for their employees.
This opportunity is eligible for an annual bonus, a competitve base salary, comprehensive benefits, and a generous vacation package.
The one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT (combination of remote and office work depending if you reside near a BT office). Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team's deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you'll have the chance to discuss Smart Working and how it might work for the job you are applying for.
Relocation support for this position is not currently available.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
• *Who is the BT Group**
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services Show more details...
Job Req ID: 4924...
Posting Date: 29-Jan-2023
Function: Cloud
Location:
8951 Cypress Waters BLVD., Dallas, United States
Salary: Competitive
• *Title: Service Specialist - Contact Centre Solutions**
• *Location: Dallas, TX**
• *About BT**
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here aboutwhat it's like to work at BT ([Link available when viewing the job] .
• *Why Cloud Communication**
Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on.
Across our fibre, mobile, WiFi and core networks, BT is a connectivity powerhouse, leading the world in the adoption of converged, automated, programmable network technologies.
Bringing together network strategy, transformation, and the modernization of our mobile and fixed network assets - along with direct partnering with Enterprise, Global and Consumer on leading edge, converged services, and experiences - our Networks division designs, builds and runs the technology platforms that BT, and our customers, rely upon every day.
In Networks, we play our part, every day, to make this true. We are responsible for the heart of BT, making sure our networks stay reliable, resilient, secure, and ahead of changing demands.
Our networks - both fixed and mobile - play an essential role in our 30 million customers' lives, their businesses, and the economies of the 180 countries we operate in.
We've built a team of the world's best communications technology experts. Our engineers have achieved extraordinary things: constantly upgrading and reimagining the network to stay ahead of the game, innovating using the latest network cloud, AI, virtualization and advanced optical tech to build and maintain our world class global infrastructure.
+ Every year, we file more than 100 new inventions to keep BT, our customers, and the UK at the cutting edge.
+ Thanks to our investments, we were able to satisfy peak demand in our core network of 22.7 Tb/s in 2020, a 30% increase over the same period in 2019.
+ In the past year, average download speeds on our broadband network increased by more than 15% despite this huge increase in demand for bandwidth.
+ In the UK, 96 % of people can now receive superfast broadband at more than 30Mbps.
+ On mobile we've seen a 36% increase in data usage over the last 12 months, with highest recorded peak on 18th March - a throughput peak of 802Gb/s for Europa League football.
Every day, we work to give BT customers the fastest, best connected networks there are, supporting truly world class solutions and services.
Put simply, we make the network... work.
• *Why this job matters**
The purpose of this role is to ensure effective end-to-end management of BT's Contact Centre soutions services, delivering an improved customer experience. The role holder will focus on individual customers requirements while delivering technical soutions to complex customer raised incidents. By using their expert knowledge of both service and platform the role holder will implement and work to improve proactive monitoring capabilities to enhance the customers contact centre environment. This role will drive improvements by implementing ITIL processes and procedures for the operational functions that underpin the BT's ability to trade and deliver services to it's customers. In doing so, BT also demonstrates compliance with quality standards and industry best practice?.
• *What I'll be doing - your accountabilities**
+ Provides technical expertise to support service operations and/or the customer directly by leveraging external and internal relationships, effectively identifying service requirements, designing a service model and communicating and managing customer expectations as required.
+ Develops effective working relationships with customers in the development of their service requirements, supporting both due diligence and contract negotiations.
+ Owns and delivers the service model and design, demonstrating that it meets customer requirements and is high quality, reliable and flexible.
+ Inputs to and supports the implementation of service improvement processes and solutions within their specific function or discipline.
+ Identifies and recommends resolutions to issues to minimise service impact and mitigate contractual penalties.
• *Skills required for the job**
+ **Enhanced Cisco Skills** CCNA/CCNP or CCVP certification and experience working on Cisco contact centre infrastructure
+ **Be agile** You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
+ **Issue management** You conduct a deep review of data and issues to quickly reveal the root cause. You recommend short and long-term solutions to complex problems and follow through to make sure we solve them.
+ **Improvement focus** You coach and empower teams to anticipate and analyse obstacles in work processes. You support them to develop solutions and implement ways to improve processes and make things more efficient.
+ **Product and service knowledge** You demonstrate subject matter expertise in complex, technical infrastructure, products and services. You develop bespoke solutions to meet short, medium and long-term customer needs.
+ **Customer excellence** You empower your team to own service outcomes, removing complexity and resolving service issues. You drive best practice, shared learning and continuous improvement to deliver exceptional end-to-end service.
• *Experience you would be expected to have**
+ CCNA/CCNP or CCVP Certifcate - Prefered
+ Experience in working with Traditional Cisco Router/Switch including BGP, QoS, OSPF, HSRP/VRRP - Mandatory
+ Experience in working Cisco CUBE-SP/CUBE-ETechnical understanding of Cisco Contact Center and Cisco Hosted Collaboration for exampleNAM/ICM/CVP/CUCM/CTI/VVB/CUIC/CCMP/Finesse platform - Mandatory
+ Ability assimilate technical information very quickly and provide rapid resolution steps - Mandatory
• *Benefits**
BT offers a superior global and diverse culture that fostes health and wellness for their employees.
This opportunity is eligible for an annual bonus, a competitve base salary, comprehensive benefits, and a generous vacation package.
The one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT (combination of remote and office work depending if you reside near a BT office). Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team's deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you'll have the chance to discuss Smart Working and how it might work for the job you are applying for.
Relocation support for this position is not currently available.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
• *Who is the BT Group**
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services Show more details...
via LocalJobs.com
posted_at: 5 days agoschedule_type: Full-time
• *Job Number** 23036179
• *Job Category** Sales & Marketing
• *Location** Sheraton Jacksonville Hotel, 10605 Deerwood Park Boulevard, Jacksonville, Florida, United States...
• *Schedule** Full-Time
• *Located Remotely?** N
• *Relocation?** N
• *Position Type** Management
• *Additional Information:** This hotel is owned and operated by an independent franchisee, Hospitality Ventures, LLC. The franchisee controls all aspects of the
• *Job Number** 23036179
• *Job Category** Sales & Marketing
• *Location** Sheraton Jacksonville Hotel, 10605 Deerwood Park Boulevard, Jacksonville, Florida, United States...
• *Schedule** Full-Time
• *Located Remotely?** N
• *Relocation?** N
• *Position Type** Management
• *Additional Information:** This hotel is owned and operated by an independent franchisee, Hospitality Ventures, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
• *JOB SUMMARY**
• *Additional Information**
This hotel is owned and operated by an independent franchisee, Hospitality Ventures, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
• *Who we are looking for**
The award winning Team at the Sheraton Jacksonville is looking for its newest member, as a part of the Sales & Catering Department. The Hotel is looking for highly competitive and energetic individuals to continue the hotel's Be Excellent Culture in taking care of our guests and contacts.
• *What you will be doing**
The Group Sales Manager is responsible for effectively establishing and managing client relationships and accounts for their respective market segment. The Group Sales Manager is responsible for achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners.
• *Requirements**
+ High energy with effective and influential networking and people skills as an ambassador of the hotel. Positive attitude and the desire to motivate others.
+ Self-starter with an entrepreneurial spirit and strong organizational skills.
+ Eagerness to find new business with off property in-person personal introductions and light travel to feeder markets/business generators.
+ Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
+ Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
+ Strong communication and listening skills and excellent speaking, reading, and writing ability.
+ Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
+ Ability to perform complex quantitative calculations or reasoning.
+ Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• *Education & Experience**
+ Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
+ Two to four years of Customer Service Experience within the Hospitality Industry, with an ability to grow in their career.
• *Benefits**
+ Medical / Dental / Vision
+ Short Term Disability / Long Term Disability / Life Insurance
+ 401k - 4% Match
+ Paid Vacation Days / Paid Sick Days
+ Company Travel Discounts
_This company is an equal opportunity employer._
frnch1 Show more details...
• *Job Category** Sales & Marketing
• *Location** Sheraton Jacksonville Hotel, 10605 Deerwood Park Boulevard, Jacksonville, Florida, United States...
• *Schedule** Full-Time
• *Located Remotely?** N
• *Relocation?** N
• *Position Type** Management
• *Additional Information:** This hotel is owned and operated by an independent franchisee, Hospitality Ventures, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
• *JOB SUMMARY**
• *Additional Information**
This hotel is owned and operated by an independent franchisee, Hospitality Ventures, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
• *Who we are looking for**
The award winning Team at the Sheraton Jacksonville is looking for its newest member, as a part of the Sales & Catering Department. The Hotel is looking for highly competitive and energetic individuals to continue the hotel's Be Excellent Culture in taking care of our guests and contacts.
• *What you will be doing**
The Group Sales Manager is responsible for effectively establishing and managing client relationships and accounts for their respective market segment. The Group Sales Manager is responsible for achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners.
• *Requirements**
+ High energy with effective and influential networking and people skills as an ambassador of the hotel. Positive attitude and the desire to motivate others.
+ Self-starter with an entrepreneurial spirit and strong organizational skills.
+ Eagerness to find new business with off property in-person personal introductions and light travel to feeder markets/business generators.
+ Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
+ Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
+ Strong communication and listening skills and excellent speaking, reading, and writing ability.
+ Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
+ Ability to perform complex quantitative calculations or reasoning.
+ Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• *Education & Experience**
+ Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
+ Two to four years of Customer Service Experience within the Hospitality Industry, with an ability to grow in their career.
• *Benefits**
+ Medical / Dental / Vision
+ Short Term Disability / Long Term Disability / Life Insurance
+ 401k - 4% Match
+ Paid Vacation Days / Paid Sick Days
+ Company Travel Discounts
_This company is an equal opportunity employer._
frnch1 Show more details...
via Upwork
posted_at: 22 days agoschedule_type: Contractorwork_from_home: 1
Hello! We are a media and entertainment consultancy from Argentina (https://bb.vision/) and we are looking for people who meet the following requirements:
Resides in United Kingdom (Exclusive)
Has access to the platform BT Sports (https://www.bt.com/sport) (Desirable but not exclusive)
Willing to subscribe to the platform if they are not a user. (We pay for the subscription price)
Keep the subscription active if necessary.
We will not access
Hello! We are a media and entertainment consultancy from Argentina (https://bb.vision/) and we are looking for people who meet the following requirements:
Resides in United Kingdom (Exclusive)
Has access to the platform BT Sports (https://www.bt.com/sport) (Desirable but not exclusive)
Willing to subscribe to the platform if they are not a user. (We pay for the subscription price)
Keep the subscription active if necessary.
We will not access any type of personal or credit information. The only thing we will do is analyze the catalog of movies and series.
We offer 10 USD and full access to platform movies and series for free!
If you meet these requirements, please apply! Show more details...
Resides in United Kingdom (Exclusive)
Has access to the platform BT Sports (https://www.bt.com/sport) (Desirable but not exclusive)
Willing to subscribe to the platform if they are not a user. (We pay for the subscription price)
Keep the subscription active if necessary.
We will not access any type of personal or credit information. The only thing we will do is analyze the catalog of movies and series.
We offer 10 USD and full access to platform movies and series for free!
If you meet these requirements, please apply! Show more details...
via Salary.com
posted_at: 30 days agoschedule_type: Full-time
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
Why BT Federal?
BT Federal supplies IT and telecommunication services across the US Government through a broad range of Federal Contract Vehicles. We are capable of supporting customized managed network, security, cloud and innovative solutions that optimize the US Government’s use of terrestrial, satellite and wireless resources.
https://btfed.com/
Security Clearance: This position requires the ability to obtain and maintain an active security clearance.
BT Federal new hires must be fully vaccinated against COVID-19 prior to their start date.
Purpose of Role:
The BT Federal Program Director will lead a team of approximately 20 business professionals supporting a key strategic customer account in Indianapolis, IN area. The Program Director will oversee a large global program of network operations and delivery for the customer in a multi-eco-system environment.
The Program Director is responsible for coordinating worldwide efforts to increase success and efficiency in all program areas, including global architecture, network operations and SLAs, contracts, P&L, and customer relationships. The Program Director will also interact with and lead direct reports. The Program Director's responsibilities also include providing expert advice and making important business decisions based on program P&L, driving on-contract growth, meeting customer demands, and seeking and responding to customer feedback. They also are responsible for driving revenue, program budget, expenses, and for preparing and often presenting detailed reports for the global customer, internal global operations, in-country leadership, and the customer.
The global program supports customer LAN/ WAN requirements in a collaborative IT environment across the project and run space. The Program Director will have full P&L accountability and authority to ensure the customer strategic objectives and day-to-day tactical requirements are achieved. At times, the Program Director also will work with eco-system providers to resolve operational issues. Translating client business strategy into an integrated work breakdown structure from which a portfolio of related projects is created is another key function.
The Program Director will work closely with the Global account team to ensure participation and alignment with Global initiatives while meeting unique regional customer obligations and requirements that are partnership-based and built on long-term relationships.
You'll have the following responsibilities
• High – Demonstrable, clear and immediate capability to define the most complex undefined solutions which will deliver positive business impact.
• Ability to manage highest levels of ambiguity when dealing with emerging business strategy.
• Proven ability to build and maintain long term stakeholder support.
• Defining and agreeing client business objectives.
• Ability to build relationships/ (speak language of) at executive level and to write and present clear, persuasive, and informative reports and documents.
• Work, typically at senior management / executive level (likely IT Director level), one-to-one in a major multi-national company. The ability to be seen by the customer as the authoritative face of BT Federal.
• Work as a team-builder at a more formal level, working across disciplines and interest groups to influence strategy for BT Federal, BT Global Services, BT Wholesale, and BT Retail.
• Be comfortable with uncertainty of the outcome and good at refining vague requirements into crisp, clear terms.
• Extensive diverse team leadership e.g., PMO, Implementation managers, benefits managers, change managers, operations managers.
• Guide and mentor project managers and network technical staff.
You'll have the following skills & experience
• MBA, or equivalent work experience, active membership of academic body associated with Project / Program Management discipline, PMP, PgMP, MSP.
• 10 Years Program Management experience
• Technical degree of expertise with regard to infrastructure, operations, and applications.
Skills/Experience:
• Experience of managing strategic change.
• Experience in business operation and strategy role.
• Experience in owning and growing contract P&L.
• Experience understanding and managing contracts.
• International culture / experience.
• High degree of business and commercial acumen
• Current DoD SECRET Clearance (minimum: ability to be cleared)
Benefits
What are the perks to work at BT?
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application Show more details...
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
Why BT Federal?
BT Federal supplies IT and telecommunication services across the US Government through a broad range of Federal Contract Vehicles. We are capable of supporting customized managed network, security, cloud and innovative solutions that optimize the US Government’s use of terrestrial, satellite and wireless resources.
https://btfed.com/
Security Clearance: This position requires the ability to obtain and maintain an active security clearance.
BT Federal new hires must be fully vaccinated against COVID-19 prior to their start date.
Purpose of Role:
The BT Federal Program Director will lead a team of approximately 20 business professionals supporting a key strategic customer account in Indianapolis, IN area. The Program Director will oversee a large global program of network operations and delivery for the customer in a multi-eco-system environment.
The Program Director is responsible for coordinating worldwide efforts to increase success and efficiency in all program areas, including global architecture, network operations and SLAs, contracts, P&L, and customer relationships. The Program Director will also interact with and lead direct reports. The Program Director's responsibilities also include providing expert advice and making important business decisions based on program P&L, driving on-contract growth, meeting customer demands, and seeking and responding to customer feedback. They also are responsible for driving revenue, program budget, expenses, and for preparing and often presenting detailed reports for the global customer, internal global operations, in-country leadership, and the customer.
The global program supports customer LAN/ WAN requirements in a collaborative IT environment across the project and run space. The Program Director will have full P&L accountability and authority to ensure the customer strategic objectives and day-to-day tactical requirements are achieved. At times, the Program Director also will work with eco-system providers to resolve operational issues. Translating client business strategy into an integrated work breakdown structure from which a portfolio of related projects is created is another key function.
The Program Director will work closely with the Global account team to ensure participation and alignment with Global initiatives while meeting unique regional customer obligations and requirements that are partnership-based and built on long-term relationships.
You'll have the following responsibilities
• High – Demonstrable, clear and immediate capability to define the most complex undefined solutions which will deliver positive business impact.
• Ability to manage highest levels of ambiguity when dealing with emerging business strategy.
• Proven ability to build and maintain long term stakeholder support.
• Defining and agreeing client business objectives.
• Ability to build relationships/ (speak language of) at executive level and to write and present clear, persuasive, and informative reports and documents.
• Work, typically at senior management / executive level (likely IT Director level), one-to-one in a major multi-national company. The ability to be seen by the customer as the authoritative face of BT Federal.
• Work as a team-builder at a more formal level, working across disciplines and interest groups to influence strategy for BT Federal, BT Global Services, BT Wholesale, and BT Retail.
• Be comfortable with uncertainty of the outcome and good at refining vague requirements into crisp, clear terms.
• Extensive diverse team leadership e.g., PMO, Implementation managers, benefits managers, change managers, operations managers.
• Guide and mentor project managers and network technical staff.
You'll have the following skills & experience
• MBA, or equivalent work experience, active membership of academic body associated with Project / Program Management discipline, PMP, PgMP, MSP.
• 10 Years Program Management experience
• Technical degree of expertise with regard to infrastructure, operations, and applications.
Skills/Experience:
• Experience of managing strategic change.
• Experience in business operation and strategy role.
• Experience in owning and growing contract P&L.
• Experience understanding and managing contracts.
• International culture / experience.
• High degree of business and commercial acumen
• Current DoD SECRET Clearance (minimum: ability to be cleared)
Benefits
What are the perks to work at BT?
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application Show more details...
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