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American Cancer Society
Cancer.org is the official website of the American Cancer Society. It is a comprehensive resource for individuals seeking to learn more about cancer prevention, detection, research, treatment, and survivorship. The website offers a wealth of information, including the latest cancer news, detailed information on various cancer types, and support services and resources for cancer patients, caregivers, and healthcare professionals. Visitors can also find information on how to get involved in the fight against cancer, including a variety of volunteer opportunities, donation options, and fundraising tools.
They also provide free information and support services to patients, caregivers, and families.woodwardavenue.orgThe ACS is the largest private, not-for-profit funder of cancer research in the United States, investing nearly $4 billion since 1946.
From free rides to treatment, places to stay when treatment is far from home, and our live 24/7 helpline, we’re here for everyone with cancer questions and concerns, when and where they need us.cancer.orgWe are transforming the care and long-term health of the over 18 million cancer survivors in the US through innovative ways to mitigate the harmful long-term effects from cancer and cancer treatment.
Learn how to contribute to the American Cancer Society and the impact that philanthropic level gifts can make in the fight against cancer.cancer.orgMonthly giving allows the American Cancer Society to save more than 500 lives a day from cancer. Sign up to be a monthly donor today.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityWashington, Virginia
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Latitude\Longitude38.7095 / -78.1539 Google Map
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Traffic rank#1,274 Site Rank
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Site age29 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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HeadquartersAmerican Cancer Society Center,Atlanta,,,Georgia,, U.S.
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Key peopleKaren E. Knudsen
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Focus"To save lives by helping people stay well, helping people get well, by finding cures, and fighting back."
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OriginsNew York City,,,New York,, U.S.
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Area servedUnited States
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MethodCancer research,,,public policy,,,education,and,service
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FormationMay 22, 1913
Traffic rank
#1,274
#1,274
Site age
29 yrs
29 yrs
Location
United States
United States
Popular Questions for American Cancer Society
Newest job postings for American Cancer Society
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Position Description
Job Summary...
Leads a dynamic portfolio of work and serves as a strategic advisor to ensure successful execution of priority integrated marketing efforts. Develops, executes and manages promotional strategies and tactics to support mission and revenue priority activities, driving community relevance, storytelling and local lead generation. Provides strategic counsel to regional and departments, including conceptualizing strategies,
Position Description
Job Summary...
Leads a dynamic portfolio of work and serves as a strategic advisor to ensure successful execution of priority integrated marketing efforts. Develops, executes and manages promotional strategies and tactics to support mission and revenue priority activities, driving community relevance, storytelling and local lead generation. Provides strategic counsel to regional and departments, including conceptualizing strategies, partnering on teams to develop action plans, participating in integrated planning, removing barriers and enabling execution to bring those strategies to fruition. Advances the Society's mission, goals and objectives by raising market awareness and understanding of how the Society makes an impact in the fight against cancer.
Major Responsibilities
• Conceptualizes, leads and executes region specific mission and revenue campaigns that drive community relevance with an emphasis on innovative social media and digital promotion strategies consistent with other area business and communications plans. Provides analysis/ROI of efforts as needed/appropriate.
• Analyzes marketing strategies, market penetration, share of voice, etc. to determine ROI and inform future planning with a focus on local lead generation. Reports findings and recommendations to market and Region leadership.
• Leads and manages an integrated digital and social presence within a region, including social strategy, content creation, storytelling and digital promotions to drive and enhance regional results.
• Ensures alignment of strategies with the Society's global headquarters goals and objectives across local social and digital promotions.
• Serves as a cross-functional marketing advisor focused on lead generation for high impact/priority activities and opportunities within the region.
• Leads marketing communications efforts for an assigned product line, marketing area of expertise or major media market within the region. Works collaboratively on nationwide, cross-region strategy teams for assigned product lines and major markets.
• Maintains a keen sense of Society information and news to support market activities.
• Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the values, goals, and objectives of the Society to create an atmosphere of trust, cooperation, accountability, empowerment, and dedication to the mission.
• Accountable for integration across Development, Cancer Control and ACS CAN teams.
• Ensures that marketing strategies reflect the diversity of the communities served by the region and creates and reinforces an environment of inclusion.
• Trains/supports local promotions volunteers as appropriate on marketing strategies.
• Assists with agency relationships engaged in support of local or regional marketing activities, as appropriate.
• Serves as a community marketing and lead generation specialists in the peer to peer vertical.
• Creates strategy and execution of corporate marketing and lead generation support for the corporate and sports vertical.
• Stewardship marketing for the philanthropy and mission verticals.
• Provide dedicated leaderboard (network marketing) support through lifecycle management and partnership planning.
• Responsible for digital content creation, social media and media partnerships.
• High level media relationship stewardship and major market integration (local and regional media partnerships and targeted media relations).
• Upholds the six core principles of the communication profession as defined by the International Association of Business Communicators: Ethics, Consistency, Context, Analysis, Strategy and Engagement.
Position Requirements
FORMAL KNOWLEDGE
• Bachelor's degree in Marketing, New Media, Mass Communication or a related field.
• At least 7 years of experience in a marketing-related field, with specific focus in social and digital marketing strategy development and execution.
Other Skills
• Experience in Adobe Creative Suite, Google Analytics, SEO, and paid social are a plus.
• Experience with the digital landscape, particularly social media and its multichannel platforms with an emphasis on CRM (Salesforce) including marketing cloud, pardot.
• Demonstrated effectiveness through interpersonal, presentation, written and oral communications.
• Proven ability to assimilate complex organizational, political, and health issues into high quality, multimedia communications strategies, stories and tactics.
• Must have a proven track record in managing successful, multifaceted strategic promotion/communications campaigns.Track record in launching effective social initiatives, cause marketing partnerships, and media partnerships.
• Strong consultative sales skills
• Demonstrated success strategic planning and budgeting to meet revenue and expense targets.
• Strong aptitude for staying abreast of external trends and new developments in digital marketing.
• Must have demonstrated project management skills and be a highly motivated self-starter able to work in an extremely fast-paced team environment, manage multiple projects simultaneously, and meet deadlines.
SPECIAL MENTAL OR PHYSICAL DEMANDS
• Work is normally performed in a typical interior/office work environment.
• Limited physical activity required.
• Some travel may be required on as-needed basis.
The starting rate is $90,400 -$122,900 per year. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants Show more details...
Job Summary...
Leads a dynamic portfolio of work and serves as a strategic advisor to ensure successful execution of priority integrated marketing efforts. Develops, executes and manages promotional strategies and tactics to support mission and revenue priority activities, driving community relevance, storytelling and local lead generation. Provides strategic counsel to regional and departments, including conceptualizing strategies, partnering on teams to develop action plans, participating in integrated planning, removing barriers and enabling execution to bring those strategies to fruition. Advances the Society's mission, goals and objectives by raising market awareness and understanding of how the Society makes an impact in the fight against cancer.
Major Responsibilities
• Conceptualizes, leads and executes region specific mission and revenue campaigns that drive community relevance with an emphasis on innovative social media and digital promotion strategies consistent with other area business and communications plans. Provides analysis/ROI of efforts as needed/appropriate.
• Analyzes marketing strategies, market penetration, share of voice, etc. to determine ROI and inform future planning with a focus on local lead generation. Reports findings and recommendations to market and Region leadership.
• Leads and manages an integrated digital and social presence within a region, including social strategy, content creation, storytelling and digital promotions to drive and enhance regional results.
• Ensures alignment of strategies with the Society's global headquarters goals and objectives across local social and digital promotions.
• Serves as a cross-functional marketing advisor focused on lead generation for high impact/priority activities and opportunities within the region.
• Leads marketing communications efforts for an assigned product line, marketing area of expertise or major media market within the region. Works collaboratively on nationwide, cross-region strategy teams for assigned product lines and major markets.
• Maintains a keen sense of Society information and news to support market activities.
• Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the values, goals, and objectives of the Society to create an atmosphere of trust, cooperation, accountability, empowerment, and dedication to the mission.
• Accountable for integration across Development, Cancer Control and ACS CAN teams.
• Ensures that marketing strategies reflect the diversity of the communities served by the region and creates and reinforces an environment of inclusion.
• Trains/supports local promotions volunteers as appropriate on marketing strategies.
• Assists with agency relationships engaged in support of local or regional marketing activities, as appropriate.
• Serves as a community marketing and lead generation specialists in the peer to peer vertical.
• Creates strategy and execution of corporate marketing and lead generation support for the corporate and sports vertical.
• Stewardship marketing for the philanthropy and mission verticals.
• Provide dedicated leaderboard (network marketing) support through lifecycle management and partnership planning.
• Responsible for digital content creation, social media and media partnerships.
• High level media relationship stewardship and major market integration (local and regional media partnerships and targeted media relations).
• Upholds the six core principles of the communication profession as defined by the International Association of Business Communicators: Ethics, Consistency, Context, Analysis, Strategy and Engagement.
Position Requirements
FORMAL KNOWLEDGE
• Bachelor's degree in Marketing, New Media, Mass Communication or a related field.
• At least 7 years of experience in a marketing-related field, with specific focus in social and digital marketing strategy development and execution.
Other Skills
• Experience in Adobe Creative Suite, Google Analytics, SEO, and paid social are a plus.
• Experience with the digital landscape, particularly social media and its multichannel platforms with an emphasis on CRM (Salesforce) including marketing cloud, pardot.
• Demonstrated effectiveness through interpersonal, presentation, written and oral communications.
• Proven ability to assimilate complex organizational, political, and health issues into high quality, multimedia communications strategies, stories and tactics.
• Must have a proven track record in managing successful, multifaceted strategic promotion/communications campaigns.Track record in launching effective social initiatives, cause marketing partnerships, and media partnerships.
• Strong consultative sales skills
• Demonstrated success strategic planning and budgeting to meet revenue and expense targets.
• Strong aptitude for staying abreast of external trends and new developments in digital marketing.
• Must have demonstrated project management skills and be a highly motivated self-starter able to work in an extremely fast-paced team environment, manage multiple projects simultaneously, and meet deadlines.
SPECIAL MENTAL OR PHYSICAL DEMANDS
• Work is normally performed in a typical interior/office work environment.
• Limited physical activity required.
• Some travel may be required on as-needed basis.
The starting rate is $90,400 -$122,900 per year. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Position Description
This individual must reside in one of the following states - NV, UT, AZ, NM, CO, TX, OK, AR, MS, LA, AL...
Job Summary
Leads execution against the enterprise-wide vision, direction, and strategy for increasing the diversity, equity, and inclusion (DEI) in region revenue activities. Translates the larger vision to a region plan to drive significant impact towards our DEI goals and objectives. Partners with the DEI enterprise
Position Description
This individual must reside in one of the following states - NV, UT, AZ, NM, CO, TX, OK, AR, MS, LA, AL...
Job Summary
Leads execution against the enterprise-wide vision, direction, and strategy for increasing the diversity, equity, and inclusion (DEI) in region revenue activities. Translates the larger vision to a region plan to drive significant impact towards our DEI goals and objectives. Partners with the DEI enterprise team to ensure Region efforts compliment & amplify their priorities. Manages a portfolio of individuals, corporations, and foundations with accountability for a related revenue goal. Provides expertise, ongoing guidance, and support to region leadership in order to build DEI growth with a focus on volunteer engagement, corporate relations and philanthropy.
Major Responsibilities
• Develops and leads implementation of the regional DEI revenue strategy, including identification of areas of greatest focus and potential impact
• Works closely with the area leaders on the recruitment of diverse members to their Area Boards, Volunteer Leadership Councils, and other high impact volunteer roles
• Works closely with corporate relations team members to expand our corporate engagement through a diversity lens, engaging with Chief Diversity Officers, building new partnerships through alignment of our DEI priorities and their defined corporate social responsibility
• Expands engagement with minority-owned/led corporations including recruiting diverse membership to CEOs Against Cancer Chapters
• Increases revenue from philanthropic donors and foundations with an interest or mission aligned with our DEI priorities
• Provides subject matter expertise in developing DEI-specific proposals, partnering with account teams throughout the sales process
• Works across the region to fully activate national DEI partnerships in areas and communities
• Works with events strategic directors to provides coaching and best practices to community fundraising and distinguished events team members for increasing diverse volunteers, participants and donors
• Monitors region diverse volunteer and donor metrics
• Collaborates with Strategic Directors for distinguished events, corporate strategy & operations, community fundraising and operations to integrate DEI appropriately into all revenue strategy & planning
• Maximizes the utilization of volunteers to achieve defined goals; oversees the volunteer engagement efforts to ensure the volunteer talent and capacity is available to execute volunteer-driven activities.
• Directs the utilization of best practices and available data to maximize fundraising efforts.
• Identifies region needs (training, collateral, product) and works with appropriate departments to deliver
• Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the values, goals, and cultural beliefs of the Society to create an atmosphere of trust, cooperation, accountability, empowerment, and dedication to the mission
Position Requirements
FORMAL KNOWLEDGE
Bachelor's Degree or equivalent experience, plus 8 years relevant experience in a large nonprofit or corporate setting.
Competencies/Skills
• Able to manage a multi-million-dollar portfolio of events.
• Able to cultivate relationships with targeted systems/organizations including mobilization of a diverse population of community leaders and volunteers.
• Strong market, community and constituent perspective; aptitude to stay current on new and emerging trends to influence strategies.
• Strong experience with community-based event planning and implementation.
• Able to generate accurate income projections and ROI analysis
• Excellent written and oral communication skills.
• Demonstrated success working with people managers and leveraging indirect leadership influence
• Ability to analyze and integrate information from relevant sources.
• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
• Strong strategic planning skills.
• Outcome driven; strong project management ability.
• Collaborative leadership, management, coaching and support of diverse staff. Ability to connect nationwide strategy with local execution.
• Able to work through others to accomplish goals.
• Ability to create consensus among cross-functional departments and markets and bring closure to projects/initiatives.
• Proficient in computer-based information systems.
• Ability to understand and work within a complex organizational structure.
• Knowledge of product marketing/sales concepts.
SPECIAL MENTAL OR PHYSICAL DEMANDS
Travel, including evening and weekend work required.
The starting rate is $100,000-$110,000. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants Show more details...
This individual must reside in one of the following states - NV, UT, AZ, NM, CO, TX, OK, AR, MS, LA, AL...
Job Summary
Leads execution against the enterprise-wide vision, direction, and strategy for increasing the diversity, equity, and inclusion (DEI) in region revenue activities. Translates the larger vision to a region plan to drive significant impact towards our DEI goals and objectives. Partners with the DEI enterprise team to ensure Region efforts compliment & amplify their priorities. Manages a portfolio of individuals, corporations, and foundations with accountability for a related revenue goal. Provides expertise, ongoing guidance, and support to region leadership in order to build DEI growth with a focus on volunteer engagement, corporate relations and philanthropy.
Major Responsibilities
• Develops and leads implementation of the regional DEI revenue strategy, including identification of areas of greatest focus and potential impact
• Works closely with the area leaders on the recruitment of diverse members to their Area Boards, Volunteer Leadership Councils, and other high impact volunteer roles
• Works closely with corporate relations team members to expand our corporate engagement through a diversity lens, engaging with Chief Diversity Officers, building new partnerships through alignment of our DEI priorities and their defined corporate social responsibility
• Expands engagement with minority-owned/led corporations including recruiting diverse membership to CEOs Against Cancer Chapters
• Increases revenue from philanthropic donors and foundations with an interest or mission aligned with our DEI priorities
• Provides subject matter expertise in developing DEI-specific proposals, partnering with account teams throughout the sales process
• Works across the region to fully activate national DEI partnerships in areas and communities
• Works with events strategic directors to provides coaching and best practices to community fundraising and distinguished events team members for increasing diverse volunteers, participants and donors
• Monitors region diverse volunteer and donor metrics
• Collaborates with Strategic Directors for distinguished events, corporate strategy & operations, community fundraising and operations to integrate DEI appropriately into all revenue strategy & planning
• Maximizes the utilization of volunteers to achieve defined goals; oversees the volunteer engagement efforts to ensure the volunteer talent and capacity is available to execute volunteer-driven activities.
• Directs the utilization of best practices and available data to maximize fundraising efforts.
• Identifies region needs (training, collateral, product) and works with appropriate departments to deliver
• Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the values, goals, and cultural beliefs of the Society to create an atmosphere of trust, cooperation, accountability, empowerment, and dedication to the mission
Position Requirements
FORMAL KNOWLEDGE
Bachelor's Degree or equivalent experience, plus 8 years relevant experience in a large nonprofit or corporate setting.
Competencies/Skills
• Able to manage a multi-million-dollar portfolio of events.
• Able to cultivate relationships with targeted systems/organizations including mobilization of a diverse population of community leaders and volunteers.
• Strong market, community and constituent perspective; aptitude to stay current on new and emerging trends to influence strategies.
• Strong experience with community-based event planning and implementation.
• Able to generate accurate income projections and ROI analysis
• Excellent written and oral communication skills.
• Demonstrated success working with people managers and leveraging indirect leadership influence
• Ability to analyze and integrate information from relevant sources.
• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
• Strong strategic planning skills.
• Outcome driven; strong project management ability.
• Collaborative leadership, management, coaching and support of diverse staff. Ability to connect nationwide strategy with local execution.
• Able to work through others to accomplish goals.
• Ability to create consensus among cross-functional departments and markets and bring closure to projects/initiatives.
• Proficient in computer-based information systems.
• Ability to understand and work within a complex organizational structure.
• Knowledge of product marketing/sales concepts.
SPECIAL MENTAL OR PHYSICAL DEMANDS
Travel, including evening and weekend work required.
The starting rate is $100,000-$110,000. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants Show more details...
via LinkedIn
posted_at: 10 days agoschedule_type: Full-time
Position Description
Job Summary...
The Cancer Support Specialist (CSS) assists American Cancer Society constituents with requests for ACS programs & services, resources, material orders and a broad range of general inquiries. The CSS matches constituents to national resource support leading to improved quality of life for cancer patients who are referred or contact the Society. The CSS demonstrates exceptional relationship building skills to develop
Position Description
Job Summary...
The Cancer Support Specialist (CSS) assists American Cancer Society constituents with requests for ACS programs & services, resources, material orders and a broad range of general inquiries. The CSS matches constituents to national resource support leading to improved quality of life for cancer patients who are referred or contact the Society. The CSS demonstrates exceptional relationship building skills to develop trust and loyalty between contacts and the American Cancer Society. This position is critical to the promotion and enhancement of the Society's mission, goals, and objectives.
Major Responsibilities
• Handles high volume of patient related and general constituent contacts in a consistent and customer focused manner ensuring total constituent satisfaction
• Takes complete ownership of constituent inquiries, identifies, and evaluates constituent needs while providing an accurate and thorough information exchange
• Systematically researches options and provides patients, caregivers, healthcare professionals, students and members of community organization with information regarding ACS programs and services, other cancer-related resources, as well as general inquiries
• Develops and maintains strong working relationships with patients, field staff, volunteers, program partners and health care systems through courteous, timely and professional service
• Documents all data points in the customer relationship management database required by organizational processes and policies
• Strives for first contact resolution and skillfully provides process expectations to support overall customer experience
• Coordinates ACS transportation, lodging and support programs to remove barriers to care and help patients complete treatment
• Triages requests to internal groups and escalates complex issues to the appropriate knowledgeable resource
• Fulfills material orders
• Utilizes software, databases and procedures appropriately
• Meets established performance management metrics and goals
• Handles all interactions with tact, courtesy and empathy while assesses the contact's emotional status and promotes psycho-social support resources as needed
• Maintains current knowledge of work-related processes and policies
• Maintains a cohesive team environment and utilizes coaching and feedback to improve performance
• Reports problems related to constituents, operations, telephone system and/or system hardware/software to appropriate resource
• Abides by ACS policies, procedures, and security requirements
• Performs other duties as assigned
Position Requirements
FORMAL KNOWLEDGE
• Bachelor's degree or equivalent experience
• Contact center and/or customer service experience desirable
• Work from home experience desirable
Skills, Specialized Training Or Knowledge
• Strong verbal communication and listening skills required
• Demonstrated written communication skills required
• Strong interpersonal skills and ability to work effectively within a team environment
• Strong customer service orientation
• Bilingual skills (Spanish/English) desirable
• Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast paced team environment with attention to detail
• Ability to adapt quickly to new technology and tools
• Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
• Typing proficiency of 40 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Comfortable making independent decisions, but willing to seek supervisory input when needed
• Demonstrates the Society's cultural beliefs of integrity, compassion, courage, determination and diversity
Special Mental Or Physical Demands
• Work is conducted within a virtual Contact Center environment
• No or very limited physical effort required
• Available to work evenings, late nights, weekends, holidays or travel when required
The starting rate is $18.50 an hour. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including but not limited to geographic location.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants Show more details...
Job Summary...
The Cancer Support Specialist (CSS) assists American Cancer Society constituents with requests for ACS programs & services, resources, material orders and a broad range of general inquiries. The CSS matches constituents to national resource support leading to improved quality of life for cancer patients who are referred or contact the Society. The CSS demonstrates exceptional relationship building skills to develop trust and loyalty between contacts and the American Cancer Society. This position is critical to the promotion and enhancement of the Society's mission, goals, and objectives.
Major Responsibilities
• Handles high volume of patient related and general constituent contacts in a consistent and customer focused manner ensuring total constituent satisfaction
• Takes complete ownership of constituent inquiries, identifies, and evaluates constituent needs while providing an accurate and thorough information exchange
• Systematically researches options and provides patients, caregivers, healthcare professionals, students and members of community organization with information regarding ACS programs and services, other cancer-related resources, as well as general inquiries
• Develops and maintains strong working relationships with patients, field staff, volunteers, program partners and health care systems through courteous, timely and professional service
• Documents all data points in the customer relationship management database required by organizational processes and policies
• Strives for first contact resolution and skillfully provides process expectations to support overall customer experience
• Coordinates ACS transportation, lodging and support programs to remove barriers to care and help patients complete treatment
• Triages requests to internal groups and escalates complex issues to the appropriate knowledgeable resource
• Fulfills material orders
• Utilizes software, databases and procedures appropriately
• Meets established performance management metrics and goals
• Handles all interactions with tact, courtesy and empathy while assesses the contact's emotional status and promotes psycho-social support resources as needed
• Maintains current knowledge of work-related processes and policies
• Maintains a cohesive team environment and utilizes coaching and feedback to improve performance
• Reports problems related to constituents, operations, telephone system and/or system hardware/software to appropriate resource
• Abides by ACS policies, procedures, and security requirements
• Performs other duties as assigned
Position Requirements
FORMAL KNOWLEDGE
• Bachelor's degree or equivalent experience
• Contact center and/or customer service experience desirable
• Work from home experience desirable
Skills, Specialized Training Or Knowledge
• Strong verbal communication and listening skills required
• Demonstrated written communication skills required
• Strong interpersonal skills and ability to work effectively within a team environment
• Strong customer service orientation
• Bilingual skills (Spanish/English) desirable
• Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast paced team environment with attention to detail
• Ability to adapt quickly to new technology and tools
• Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
• Typing proficiency of 40 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Comfortable making independent decisions, but willing to seek supervisory input when needed
• Demonstrates the Society's cultural beliefs of integrity, compassion, courage, determination and diversity
Special Mental Or Physical Demands
• Work is conducted within a virtual Contact Center environment
• No or very limited physical effort required
• Available to work evenings, late nights, weekends, holidays or travel when required
The starting rate is $18.50 an hour. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including but not limited to geographic location.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants Show more details...
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