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Most recent job postings at capetown
via Indeed
schedule_type: Full-timework_from_home: 1
TRAVEL CONSULTANT (HYBRID/REMOTE) – CAPE TOWN – R15000 to R18000 + Commission
We are currently recruiting for our client, an established Tour Operator that has been in existence since 2005, specialising in 2 separate products, photographic safaris and luxury family safaris. They create memorable travel experiences to Africa and the Indian Ocean for a high-end, international client base. We are searching for an experienced, passionate, and self-motivated
TRAVEL CONSULTANT (HYBRID/REMOTE) – CAPE TOWN – R15000 to R18000 + Commission
We are currently recruiting for our client, an established Tour Operator that has been in existence since 2005, specialising in 2 separate products, photographic safaris and luxury family safaris. They create memorable travel experiences to Africa and the Indian Ocean for a high-end, international client base. We are searching for an experienced, passionate, and self-motivated TRAVEL CONSULTANT / SAFARI SPECIALIST to join their growing team. This is a fantastic opportunity for a high-performing individual, with a genuine passion for tailormade travel and delivery of the very highest standards in customer service. The successful candidate will have at least 5 years’ proven track record selling luxury, bespoke African trips to an international clientele. Based on their in-depth knowledge and sales conversion skills, the individual will be confident in working to KPIs and achieving sales targets. Exceptional... communication and interpersonal skills are also essential in always offering outstanding customer service.
Duties & Responsibilities
RESPONSIBILITIESCuration of high quality, tailor-made itineraries for photographic safaris and family safaris.
End-to-end sales process including planning, costing, refining and confirming itineraries; through to post-travel communications
Conversion of warm sales leads via email, telephone and video calls
High quality presentation of travel itineraries customised to the client’s unique requirements, along with supply of relevant supporting information and advice
Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
Maintain up-to-date commercial knowledge of properties, flight routings and logistics
Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic. Our Client’s expertise is based on in-depth product knowledge and first-hand experience based on annual research trips.
Experience & Qualification
SKILLS AND EXPERIENCE ESSENTIAL
5 years Travel Consultant experience in a tailor-made travel environment
First-hand knowledge of our core destinations, specifically within sub-Saharan Africa
3 years’ experience working with complex Southern Africa and East African itineraries
Demonstrable sales performance in a target-driven environment
Excellent communication skills, both written and verbally
Outstanding customer service skills and attention-to-detail
Advanced levels of IT literacy
Highly-organised with strong time management skills
Results-orientated
DESIRED
In depth knowledge/experience of an Africa and the Indian Ocean Islands
PERSONAL ATTRIBUTES
Passionate about tailormade African travel
Motivated by sales targets
Enjoy working in a fast paced, collaborative environment
Committed to responsible tourism
PACKAGE
Basic salary - R15,000 a month
Excellent opportunity for earning commission
Opportunity for performance-related bonuses
Flexible, hybrid working
Structured training and continuous professional development
Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, 2 recent written references, current and salary requirements.
Note: Only shortlisted candidates will be contacted for interviews
Job Types: Full-time, Permanent Show more details...
We are currently recruiting for our client, an established Tour Operator that has been in existence since 2005, specialising in 2 separate products, photographic safaris and luxury family safaris. They create memorable travel experiences to Africa and the Indian Ocean for a high-end, international client base. We are searching for an experienced, passionate, and self-motivated TRAVEL CONSULTANT / SAFARI SPECIALIST to join their growing team. This is a fantastic opportunity for a high-performing individual, with a genuine passion for tailormade travel and delivery of the very highest standards in customer service. The successful candidate will have at least 5 years’ proven track record selling luxury, bespoke African trips to an international clientele. Based on their in-depth knowledge and sales conversion skills, the individual will be confident in working to KPIs and achieving sales targets. Exceptional... communication and interpersonal skills are also essential in always offering outstanding customer service.
Duties & Responsibilities
RESPONSIBILITIESCuration of high quality, tailor-made itineraries for photographic safaris and family safaris.
End-to-end sales process including planning, costing, refining and confirming itineraries; through to post-travel communications
Conversion of warm sales leads via email, telephone and video calls
High quality presentation of travel itineraries customised to the client’s unique requirements, along with supply of relevant supporting information and advice
Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
Maintain up-to-date commercial knowledge of properties, flight routings and logistics
Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic. Our Client’s expertise is based on in-depth product knowledge and first-hand experience based on annual research trips.
Experience & Qualification
SKILLS AND EXPERIENCE ESSENTIAL
5 years Travel Consultant experience in a tailor-made travel environment
First-hand knowledge of our core destinations, specifically within sub-Saharan Africa
3 years’ experience working with complex Southern Africa and East African itineraries
Demonstrable sales performance in a target-driven environment
Excellent communication skills, both written and verbally
Outstanding customer service skills and attention-to-detail
Advanced levels of IT literacy
Highly-organised with strong time management skills
Results-orientated
DESIRED
In depth knowledge/experience of an Africa and the Indian Ocean Islands
PERSONAL ATTRIBUTES
Passionate about tailormade African travel
Motivated by sales targets
Enjoy working in a fast paced, collaborative environment
Committed to responsible tourism
PACKAGE
Basic salary - R15,000 a month
Excellent opportunity for earning commission
Opportunity for performance-related bonuses
Flexible, hybrid working
Structured training and continuous professional development
Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, 2 recent written references, current and salary requirements.
Note: Only shortlisted candidates will be contacted for interviews
Job Types: Full-time, Permanent Show more details...
via Indeed
schedule_type: Full-time
Join Our Team as an Inbound Travel Support Consultant in Cape Town
Are you passionate about African travel and excel in crafting unforgettable travel experiences?
Siyabona Africa is looking for an enthusiastic and dedicated Inbound Travel Support Consultant to enhance our sales support team in our Cape Town Office.
This entry-level role is perfect for individuals eager to contribute their skills to a dynamic team.
Location
Cape Town Office
Key
Join Our Team as an Inbound Travel Support Consultant in Cape Town
Are you passionate about African travel and excel in crafting unforgettable travel experiences?
Siyabona Africa is looking for an enthusiastic and dedicated Inbound Travel Support Consultant to enhance our sales support team in our Cape Town Office.
This entry-level role is perfect for individuals eager to contribute their skills to a dynamic team.
Location
Cape Town Office
Key Qualifications
• Completion of Matric, with a preference for those holding a college degree or relevant post-study courses in tourism.
• Must possess a valid identity document and, if applicable, a work permit for foreign nationals.
• A background in Tourism with a robust knowledge of Southern African geography.
• 3 to 5 years of experience in the travel industry, with a strong foundation in client support and travel booking.
Skills and Experience
• Experience in a similar customer service role, preferably office-based.
• Ability to... manage customers from diverse backgrounds with patience and clarity over the phone.
• Fluent in English (both written and spoken) and one other South African official language.
• Proficient in keyboard skills, internet navigation, and social media platforms.
• Capable of working under pressure, independently, and prioritising tasks effectively.
• Team player with a proactive approach to self-development and training.
• Demonstrate strong sales skills and proficiency in travel booking.
Responsibilities
• Handle first-line support calls and emails, addressing travel product queries and after-sales service issues.
• Provide exceptional phone support, manage progress enquiries, and solve customer problems.
• Direct specific travel enquiries to appropriate support colleagues and ensure timely follow-up.
• Professionally manage basic travel enquiries and assist the sales team with booking services as needed.
• Utilise customer service tools to deliver accurate responses and an outstanding customer experience.
• Escalate customer issues effectively and provide feedback on system and process improvements to management.
• Exceed customer expectations by delivering superior service and performing additional duties as required.
How to Apply
If you're driven by a passion for travel, excel in customer service, and are committed to delivering an excellent customer service experience, we want to hear from you.
Fast-track to an interview send your CV to hr2024@siyabona.com with the subject line "Support Travel Sales Consultant - Siyabona.com"
Embark on a rewarding career journey with Siyabona Africa and become a key player in creating memorable travel experiences for our customers Show more details...
Are you passionate about African travel and excel in crafting unforgettable travel experiences?
Siyabona Africa is looking for an enthusiastic and dedicated Inbound Travel Support Consultant to enhance our sales support team in our Cape Town Office.
This entry-level role is perfect for individuals eager to contribute their skills to a dynamic team.
Location
Cape Town Office
Key Qualifications
• Completion of Matric, with a preference for those holding a college degree or relevant post-study courses in tourism.
• Must possess a valid identity document and, if applicable, a work permit for foreign nationals.
• A background in Tourism with a robust knowledge of Southern African geography.
• 3 to 5 years of experience in the travel industry, with a strong foundation in client support and travel booking.
Skills and Experience
• Experience in a similar customer service role, preferably office-based.
• Ability to... manage customers from diverse backgrounds with patience and clarity over the phone.
• Fluent in English (both written and spoken) and one other South African official language.
• Proficient in keyboard skills, internet navigation, and social media platforms.
• Capable of working under pressure, independently, and prioritising tasks effectively.
• Team player with a proactive approach to self-development and training.
• Demonstrate strong sales skills and proficiency in travel booking.
Responsibilities
• Handle first-line support calls and emails, addressing travel product queries and after-sales service issues.
• Provide exceptional phone support, manage progress enquiries, and solve customer problems.
• Direct specific travel enquiries to appropriate support colleagues and ensure timely follow-up.
• Professionally manage basic travel enquiries and assist the sales team with booking services as needed.
• Utilise customer service tools to deliver accurate responses and an outstanding customer experience.
• Escalate customer issues effectively and provide feedback on system and process improvements to management.
• Exceed customer expectations by delivering superior service and performing additional duties as required.
How to Apply
If you're driven by a passion for travel, excel in customer service, and are committed to delivering an excellent customer service experience, we want to hear from you.
Fast-track to an interview send your CV to hr2024@siyabona.com with the subject line "Support Travel Sales Consultant - Siyabona.com"
Embark on a rewarding career journey with Siyabona Africa and become a key player in creating memorable travel experiences for our customers Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
We are looking for a Travel Consultant with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Responsibilities
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable
We are looking for a Travel Consultant with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Responsibilities
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Create and update electronic records of clients
• Maintain... relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets
Requirements
• Proven working experience as a Travel Consultant - 5+ years desirable
• Knowledge of Eastern and Southern African Travel desirable
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises
• Candidates with personal travel experience will be preferred
• Degree in Hospitality, Travel, Tourism, Business or relevant field Show more details...
Responsibilities
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Create and update electronic records of clients
• Maintain... relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets
Requirements
• Proven working experience as a Travel Consultant - 5+ years desirable
• Knowledge of Eastern and Southern African Travel desirable
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises
• Candidates with personal travel experience will be preferred
• Degree in Hospitality, Travel, Tourism, Business or relevant field Show more details...
via Glassdoor
posted_at: 6 days agoschedule_type: Full-time
Upholding the caring core values of our client
Calm and professional communication skills to service travel partners, direct and indirect guests
Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners, and colleagues where required
Proactive selling of our client's Africa products and services, ensuring the best suitable safari
Meeting people and responding to a variety of situations
Upholding the caring core values of our client
Calm and professional communication skills to service travel partners, direct and indirect guests
Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners, and colleagues where required
Proactive selling of our client's Africa products and services, ensuring the best suitable safari
Meeting people and responding to a variety of situations with poise, patience, and discretion
Must have patience, tact, a cheerful disposition, and enthusiasm, as well as a willingness to serve
Strong knowledge of our client and the regions and territories it operates
An independent, curious, and "can-do-it" nature
ADDITIONAL DUTIES:
Attend and participate in continuing educational programs and training webinars
Support and assist other departments and offices during leave cycles
QUALIFICATION REQUIRED:
High School Qualification, 3-year University/College Qualification... advantageous
4 years Tour Operator Experience as a Travel Consultant with a preference for individuals who have worked in a bed management environment or a concierge service
KNOWLEDGE REQUIRED:
In-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, our client’s Guest Information System - training provided)
Good destination knowledge of South Africa, Southern and East Africa preferable
Willingness and aptitude to learn
SKILLS REQUIRED:
Experience with multi-currency with an understanding of the principles of foreign currency
Working in an orderly manner
Must possess multitasking skills with constant interruptions
Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
Customer Service and Relationship focused
Working under pressure
PERSONAL ATTRIBUTES:
Understanding of the constantly changing working environment
Diligent self-starter, with a high level of attention to detail
Results-focused, but willing to work with diverse personalities in a challenging environment
Generate and maintain a positive momentum and high levels of productivity
Maintain social, ethical, organizational, and professional norms
Keen willingness for ongoing personal development
Excellent communicator
Team player who works productively with a wide range of people, including operating from a remote location
To apply, please send your resume, a smiling profile photo and a cover letter outlining your relevant experience.
Please note only shortlisted candidates will be contacted for an interview. We thank everybody for their interest in this position.
Good luck!!
Between 1 - 3 Years Show more details...
Calm and professional communication skills to service travel partners, direct and indirect guests
Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners, and colleagues where required
Proactive selling of our client's Africa products and services, ensuring the best suitable safari
Meeting people and responding to a variety of situations with poise, patience, and discretion
Must have patience, tact, a cheerful disposition, and enthusiasm, as well as a willingness to serve
Strong knowledge of our client and the regions and territories it operates
An independent, curious, and "can-do-it" nature
ADDITIONAL DUTIES:
Attend and participate in continuing educational programs and training webinars
Support and assist other departments and offices during leave cycles
QUALIFICATION REQUIRED:
High School Qualification, 3-year University/College Qualification... advantageous
4 years Tour Operator Experience as a Travel Consultant with a preference for individuals who have worked in a bed management environment or a concierge service
KNOWLEDGE REQUIRED:
In-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, our client’s Guest Information System - training provided)
Good destination knowledge of South Africa, Southern and East Africa preferable
Willingness and aptitude to learn
SKILLS REQUIRED:
Experience with multi-currency with an understanding of the principles of foreign currency
Working in an orderly manner
Must possess multitasking skills with constant interruptions
Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
Customer Service and Relationship focused
Working under pressure
PERSONAL ATTRIBUTES:
Understanding of the constantly changing working environment
Diligent self-starter, with a high level of attention to detail
Results-focused, but willing to work with diverse personalities in a challenging environment
Generate and maintain a positive momentum and high levels of productivity
Maintain social, ethical, organizational, and professional norms
Keen willingness for ongoing personal development
Excellent communicator
Team player who works productively with a wide range of people, including operating from a remote location
To apply, please send your resume, a smiling profile photo and a cover letter outlining your relevant experience.
Please note only shortlisted candidates will be contacted for an interview. We thank everybody for their interest in this position.
Good luck!!
Between 1 - 3 Years Show more details...
via Indeed
schedule_type: Full-time
Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work life balance that everyone wants!
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Luxury Leisure Consultant you will be fulfilling leisure travel requests on behalf of our high-net-worth members, including complex
Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work life balance that everyone wants!
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Luxury Leisure Consultant you will be fulfilling leisure travel requests on behalf of our high-net-worth members, including complex flight-inclusive itineraries covering several destinations world-wide. We are hiring best-in-class talent who are passionate about travel (and all things luxury), and want to work in a globally diverse organization with a strong team culture.
Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the... business.
Requirements
• Minimum of 3 years’ experience in outbound retail leisure travel essential
• Recent Global Distribution System experience is essential (within the last 2 years), Amadeus preferable.
• Excellent English communication skills (both written and verbal) ; any additional language of advantage
• Be a well-travelled individual with extensive knowledge of global travel and destinations.
• Energetic and motivated team players who enjoy focusing on delivering world-class customer service
• Be willing to work a set 5-day shift pattern > Tuesday to Saturday < which will include 1 weekend shift and a minimum of two (2) late shifts per week (late Shift 13:00 - 22:00).
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
• A competitive salary depending on experience, plus a performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices in the Foreshore with complimentary off-street parking.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video This is what we do
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 31. March 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application Show more details...
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Luxury Leisure Consultant you will be fulfilling leisure travel requests on behalf of our high-net-worth members, including complex flight-inclusive itineraries covering several destinations world-wide. We are hiring best-in-class talent who are passionate about travel (and all things luxury), and want to work in a globally diverse organization with a strong team culture.
Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the... business.
Requirements
• Minimum of 3 years’ experience in outbound retail leisure travel essential
• Recent Global Distribution System experience is essential (within the last 2 years), Amadeus preferable.
• Excellent English communication skills (both written and verbal) ; any additional language of advantage
• Be a well-travelled individual with extensive knowledge of global travel and destinations.
• Energetic and motivated team players who enjoy focusing on delivering world-class customer service
• Be willing to work a set 5-day shift pattern > Tuesday to Saturday < which will include 1 weekend shift and a minimum of two (2) late shifts per week (late Shift 13:00 - 22:00).
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
• A competitive salary depending on experience, plus a performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices in the Foreshore with complimentary off-street parking.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video This is what we do
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 31. March 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
Role Summary
Client Experience Experts are customer-facing and always have customer experience top of mind. These after sales experts deliver the wow factor prior to travel as well as on trip.
Key Areas of Responsibility
• Customer Experience
• Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements
• Arranging of gifts
• If applicable meet clients (with Sales Expert if available)
•
Role Summary
Client Experience Experts are customer-facing and always have customer experience top of mind. These after sales experts deliver the wow factor prior to travel as well as on trip.
Key Areas of Responsibility
• Customer Experience
• Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements
• Arranging of gifts
• If applicable meet clients (with Sales Expert if available)
• Pre and on trip support and client communication / key touchpoints (e.g., messaging clients re special occasions; reminders; arranging / booking PCR testing; restaurant and theatre bookings and additional activities)
• Pre and post travel communication / mailers, e.g., welcome home mailer
• Complaint management e.g., amending services where required
• Liaise with partners on gift drops in East Africa
• Bookings Management
• Sell add on services e.g., day tours
• Processing of Refunds - i.e., flight refunds and changes in Bazaruto
• Final... documentation review and sending of documentation to clients
• Along with the Sales Administrator, handling of booking / itinerary deferrals and cancellations
• Emergency phone duty
• Third Party liaison
• Work closely with suppliers / product to resolve issues pre or during travel
Qualifications
• Matric
• Diploma in travel and tourism or
• Relevant tertiary qualification (advantageous)
Experience
• Minimum of 3-5 years Travel Industry experience
• Professional email and telesales communication
• Customer service experience
• Experience using our quoting system, Bazaruto
Skills & Competencies
• Deciding and initiating action
• Persuading and influencing
• Presenting and communicating
• Planning and organising
• Working with people
• Exceptional written and verbal communication skills
• Good listening skills
• Learning and researching
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Coping with pressure and setbacks
• Seamless administration and organizational skills
• Creativity Attributes and Behaviour
• People-focused
• Accountable
• Detail orientated
• Organised
• Solutions driven
• Adaptable
• Confident
• Independent
• Proactive
• Agile Show more details...
Client Experience Experts are customer-facing and always have customer experience top of mind. These after sales experts deliver the wow factor prior to travel as well as on trip.
Key Areas of Responsibility
• Customer Experience
• Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements
• Arranging of gifts
• If applicable meet clients (with Sales Expert if available)
• Pre and on trip support and client communication / key touchpoints (e.g., messaging clients re special occasions; reminders; arranging / booking PCR testing; restaurant and theatre bookings and additional activities)
• Pre and post travel communication / mailers, e.g., welcome home mailer
• Complaint management e.g., amending services where required
• Liaise with partners on gift drops in East Africa
• Bookings Management
• Sell add on services e.g., day tours
• Processing of Refunds - i.e., flight refunds and changes in Bazaruto
• Final... documentation review and sending of documentation to clients
• Along with the Sales Administrator, handling of booking / itinerary deferrals and cancellations
• Emergency phone duty
• Third Party liaison
• Work closely with suppliers / product to resolve issues pre or during travel
Qualifications
• Matric
• Diploma in travel and tourism or
• Relevant tertiary qualification (advantageous)
Experience
• Minimum of 3-5 years Travel Industry experience
• Professional email and telesales communication
• Customer service experience
• Experience using our quoting system, Bazaruto
Skills & Competencies
• Deciding and initiating action
• Persuading and influencing
• Presenting and communicating
• Planning and organising
• Working with people
• Exceptional written and verbal communication skills
• Good listening skills
• Learning and researching
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Coping with pressure and setbacks
• Seamless administration and organizational skills
• Creativity Attributes and Behaviour
• People-focused
• Accountable
• Detail orientated
• Organised
• Solutions driven
• Adaptable
• Confident
• Independent
• Proactive
• Agile Show more details...
via LinkedIn
schedule_type: Full-time
Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too.
But it's not all thrills and frills, as we're big on making a lasting positive impact on our continent. We create one permanent job in the tourism industry
Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too.
But it's not all thrills and frills, as we're big on making a lasting positive impact on our continent. We create one permanent job in the tourism industry for every seven guests who travel to Africa with us. Plus, we partner with various dynamic organisations dedicated to uplifting rural communities and protecting our captivating wildlife and landscapes.
So, if you desire to not only fill a role but fulfil a bigger purpose on this planet, answer your calling to join Rhino Africa. From exciting travel opportunities and perks to working in our trendy HQ in Woodstock, Cape Town, you'll love being part of our Rhino Crash.
We want YOU
We’re looking for an experienced and dynamic Senior Travel... Consultant to join our thriving tour operator business, specifically our Sales Team.
As the Senior Travel Consultant for our tour operator business, you will be at the forefront of shaping our travel offerings through determining clients' needs and suggesting suitable travel packages. Your ability to organise travels from beginning to end, including tickets, accommodation and transportation will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide.
Your multifaceted expertise in operations, client experience, supplier engagements, and communication and reporting ensures a holistic approach to manage top client experience and drive business success.. By supplying travellers with pertinent information and useful travel/holiday materials, you play a pivotal role in maintaining efficiency and consistency throughout the client’s journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.
As a Senior Travel Consultant your responsibilities will include, but will not be limited to:
• Acting as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
• Wow-ing existing and potential clients with first-hand knowledge of African properties and destinations
• Preparing attractive quotations and itineraries that complement individual client expectations and budgets
• Effectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)
• Collecting client payments - ka-ching! - and approving supplier invoices for payment
• Providing customer support before, during and after travel - ensuring that Rhino Africa clients stay Rhino Africa clients
• Meeting and exceeding monthly and quarterly sales targets set by Rhino Africa's Sales Managers
• Managing below metrics as part of performance reviews
• Enquiries
• Bookings
• E2B
• Revenue
• GP
• GP%
• Work directly with Sales Managers to resolve client travel issues
• Customer service-related responsibilities from client
• Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients
• Send all escalations for Sales Support to direct line manager
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
• Work with our rates team to resolve rates-related tasks
• Log all required tickets relating to rates and product and communicate effectively with support areas
• Communication with Sales Support areas Including but not limited to
• Flights
• Finance
• Kaptio Team
• Marketing
Requirements
• A National Senior Certificate/Matric
• 5 years minimum experience within the tour operator environment
• The ability to craft tailor made experiences based on the clients needs
• Destination knowledge in Southern Africa, East Africa, Indian Ocean islands
• Proficient in Google Suite
• Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan etc.)
• The ability to influence clients
• Great communication skills
• Understanding of the market's trends and needs
• High level of client centricity
Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.
Benefits
At Rhino Africa, there’s a smorgasbord of added delights. With us, you would:
• Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
• Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
• Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
• When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
• Optional Health Insurance coverage with Essential Med;
• Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
• Collaborate with a diverse and talented high-performance team;
• Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge!
Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens Show more details...
But it's not all thrills and frills, as we're big on making a lasting positive impact on our continent. We create one permanent job in the tourism industry for every seven guests who travel to Africa with us. Plus, we partner with various dynamic organisations dedicated to uplifting rural communities and protecting our captivating wildlife and landscapes.
So, if you desire to not only fill a role but fulfil a bigger purpose on this planet, answer your calling to join Rhino Africa. From exciting travel opportunities and perks to working in our trendy HQ in Woodstock, Cape Town, you'll love being part of our Rhino Crash.
We want YOU
We’re looking for an experienced and dynamic Senior Travel... Consultant to join our thriving tour operator business, specifically our Sales Team.
As the Senior Travel Consultant for our tour operator business, you will be at the forefront of shaping our travel offerings through determining clients' needs and suggesting suitable travel packages. Your ability to organise travels from beginning to end, including tickets, accommodation and transportation will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide.
Your multifaceted expertise in operations, client experience, supplier engagements, and communication and reporting ensures a holistic approach to manage top client experience and drive business success.. By supplying travellers with pertinent information and useful travel/holiday materials, you play a pivotal role in maintaining efficiency and consistency throughout the client’s journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.
As a Senior Travel Consultant your responsibilities will include, but will not be limited to:
• Acting as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
• Wow-ing existing and potential clients with first-hand knowledge of African properties and destinations
• Preparing attractive quotations and itineraries that complement individual client expectations and budgets
• Effectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)
• Collecting client payments - ka-ching! - and approving supplier invoices for payment
• Providing customer support before, during and after travel - ensuring that Rhino Africa clients stay Rhino Africa clients
• Meeting and exceeding monthly and quarterly sales targets set by Rhino Africa's Sales Managers
• Managing below metrics as part of performance reviews
• Enquiries
• Bookings
• E2B
• Revenue
• GP
• GP%
• Work directly with Sales Managers to resolve client travel issues
• Customer service-related responsibilities from client
• Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients
• Send all escalations for Sales Support to direct line manager
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
• Work with our rates team to resolve rates-related tasks
• Log all required tickets relating to rates and product and communicate effectively with support areas
• Communication with Sales Support areas Including but not limited to
• Flights
• Finance
• Kaptio Team
• Marketing
Requirements
• A National Senior Certificate/Matric
• 5 years minimum experience within the tour operator environment
• The ability to craft tailor made experiences based on the clients needs
• Destination knowledge in Southern Africa, East Africa, Indian Ocean islands
• Proficient in Google Suite
• Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan etc.)
• The ability to influence clients
• Great communication skills
• Understanding of the market's trends and needs
• High level of client centricity
Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.
Benefits
At Rhino Africa, there’s a smorgasbord of added delights. With us, you would:
• Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
• Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
• Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
• When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
• Optional Health Insurance coverage with Essential Med;
• Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
• Collaborate with a diverse and talented high-performance team;
• Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge!
Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens Show more details...
via Cape Town Jobs
posted_at: 29 days agoschedule_type: Full-time
Are you under 35 and love travel? Imagine a job where every day is not an adventure, where your work fuels unforgettable journeys for others. We’re looking for dynamic travel sales consultants like you!
With us, you’ll get what you see 🥠:
☕ Perks: Unlimited Coffee and Team Support.
💼 Long Hours: Work that does not always suit your lifestyle.
🐕 You love dogs: Elevate your career in a supportive environment.
⛱️ Team Siyabona:
Are you under 35 and love travel? Imagine a job where every day is not an adventure, where your work fuels unforgettable journeys for others. We’re looking for dynamic travel sales consultants like you!
With us, you’ll get what you see 🥠:
☕ Perks: Unlimited Coffee and Team Support.
💼 Long Hours: Work that does not always suit your lifestyle.
🐕 You love dogs: Elevate your career in a supportive environment.
⛱️ Team Siyabona: Join a community of passionate travel experts.
😹 We also love cats: We tolerate compassionate animal lovers.
Ready to embark on a quirky journey?
👉 You love fortune cookies? ⏩ Send CV to: CapeTownJobs@siyabona.com
Let’s make travel dreams come true together!
https://www.siyabona.com/recent-tourism-graduates.html Show more details...
With us, you’ll get what you see 🥠:
☕ Perks: Unlimited Coffee and Team Support.
💼 Long Hours: Work that does not always suit your lifestyle.
🐕 You love dogs: Elevate your career in a supportive environment.
⛱️ Team Siyabona: Join a community of passionate travel experts.
😹 We also love cats: We tolerate compassionate animal lovers.
Ready to embark on a quirky journey?
👉 You love fortune cookies? ⏩ Send CV to: CapeTownJobs@siyabona.com
Let’s make travel dreams come true together!
https://www.siyabona.com/recent-tourism-graduates.html Show more details...
via Indeed
schedule_type: Full-timework_from_home: 1
Calling all natural born sellers!
Do you think you have what it takes to sell bespoke safari itineraries to foreign travelers?
Since 2006, we have been sending people on safari in Africa. We are growing fast and always looking for exceptional candidates to join our team!
We are on the lookout for a full-time Senior Travel Consultant with a minimum of 5 years sales experience in the travel industry.
What you will be doing:
• Creative planning
Calling all natural born sellers!
Do you think you have what it takes to sell bespoke safari itineraries to foreign travelers?
Since 2006, we have been sending people on safari in Africa. We are growing fast and always looking for exceptional candidates to join our team!
We are on the lookout for a full-time Senior Travel Consultant with a minimum of 5 years sales experience in the travel industry.
What you will be doing:
• Creative planning and designing of detailed guest itineraries.
• Managing the reservations process for bookings from quoting to finalizing and including invoicing.
• Proactive selling and booking of all products and services ensuring the best suitable safari experience.
• Liaising with suppliers to reserve the best experience for our guests.
• Conduct in-depth consultations with clients to understand their needs, desires, and budget constraints
Requirements:
• Sales Experience in the travel industry is a must!
• 3 - 5 years of experience in a DMC or safari... tour operator required
• Geographical & Product knowledge for itineraries in Southern & East Africa
• Ability to easily adapt to the travel industry and sell luxury travel products
• Resourceful
• Positive attitude and alignment with our company culture
• Excellent communication skills (written & telephone)
• A service delivery mindset, and strong customer service focus
• Target-orientated, and experienced in delivering results in a performance-orientated and fast-paced sales environment
• Proven track record in creating and selling customized luxury travel itineraries
• Excellent attention to detail and organizational skills to handle multiple bookings and complex itineraries
The Perks:
• Working from home
• Flexible working hours to be available for our foreign visitors
• Educational visits to some of our top suppliers
• Birthday off - who even works on their birthday?
Remuneration:
Market related, basic with ability to earn unlimited commission
Commission is paid in same month that client pays
Job Type: Full-time
Application Question(s):
• Do you have experience selling itineraries to foreign visitors in the travel industry?
• Which destinations and products did you sell?
• What was your last 6 months Gross Profit (GP)?
Expected Start Date: 2024/01/15 Show more details...
Do you think you have what it takes to sell bespoke safari itineraries to foreign travelers?
Since 2006, we have been sending people on safari in Africa. We are growing fast and always looking for exceptional candidates to join our team!
We are on the lookout for a full-time Senior Travel Consultant with a minimum of 5 years sales experience in the travel industry.
What you will be doing:
• Creative planning and designing of detailed guest itineraries.
• Managing the reservations process for bookings from quoting to finalizing and including invoicing.
• Proactive selling and booking of all products and services ensuring the best suitable safari experience.
• Liaising with suppliers to reserve the best experience for our guests.
• Conduct in-depth consultations with clients to understand their needs, desires, and budget constraints
Requirements:
• Sales Experience in the travel industry is a must!
• 3 - 5 years of experience in a DMC or safari... tour operator required
• Geographical & Product knowledge for itineraries in Southern & East Africa
• Ability to easily adapt to the travel industry and sell luxury travel products
• Resourceful
• Positive attitude and alignment with our company culture
• Excellent communication skills (written & telephone)
• A service delivery mindset, and strong customer service focus
• Target-orientated, and experienced in delivering results in a performance-orientated and fast-paced sales environment
• Proven track record in creating and selling customized luxury travel itineraries
• Excellent attention to detail and organizational skills to handle multiple bookings and complex itineraries
The Perks:
• Working from home
• Flexible working hours to be available for our foreign visitors
• Educational visits to some of our top suppliers
• Birthday off - who even works on their birthday?
Remuneration:
Market related, basic with ability to earn unlimited commission
Commission is paid in same month that client pays
Job Type: Full-time
Application Question(s):
• Do you have experience selling itineraries to foreign visitors in the travel industry?
• Which destinations and products did you sell?
• What was your last 6 months Gross Profit (GP)?
Expected Start Date: 2024/01/15 Show more details...
via Indeed
schedule_type: Full-time
Overview
My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and designing specialist safaris into Southern and East Africa. Ideally my client is looking for someone
Overview
My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and designing specialist safaris into Southern and East Africa. Ideally my client is looking for someone based in Cape Town or someone willing to relocate, who is self-motivated, an exceptional communicator, efficient, resourceful and passionate about Africa. The company prides itself on the careful design of each itinerary they create. By way of explanation - there are broadly 3 ways of travelling offered. The Successful Travel Consultant (incumbent) appointed will be selling the following :
• Guided safari – a specialist guide with expert knowledge and experience, accompanies and leads the safari from start to finish.
• Independent... safari – Clients travel independently, and the company connects the client with the best destinations, experiences and local guides in each location.
• Expedition – these are remote wilderness adventures, always led by company specialist guides. They can be custom designed and booked or individuals/couples can join small group set-date departures.
My client offers the following Remuneration Structure:
• Extremely competitive high end Salary negotiable
• Very lucrative incentive structure – paid quarterly.
• Any other additional benefits will be discussed in the interview.
Requirements
• Formal Travel and Tourism tertiary qualification – Diploma or similar ( alternatively numerous years’ career cycle experience in this industry sector)
• 5+ years’ previous experience in a Travel Consultant Role – offering similar in the high-end travel space and designing specialist safaris into Southern and East Africa
• Someone who Is passionate about the safari and travel industry.
• Prospective incumbent should have significant experience and track record selling high-end properties and locations in the traditional safari countries (southern and east) in Africa. South American knowledge would be a bonus.
• Someone who has themselves travelled extensively throughout Africa particularly Southern and East Africa
• Ideally someone who loves working with people and has a capacity to manage suppliers and partners and work effectively within a small dynamic team.
• Experience selling to discerning high net-worth travellers and can deliver the very best in customer service to clients.
• The new incumbent should be flexible and willing to travel and do research on new locations, properties and experiences.
• The perfect candidate should be someone who is energetic, fun and positive and can manage their time independently and efficiently.
• Should be comfortable in embracing challenges and is adept at problem solving.
The Role will involve the following:
• Communicating with clients to design unique and high-quality African travel itineraries.
• Managing bookings and relationships with suppliers, partners and partner guides
• Working with the Company operations team to manage clients from confirmation until post travel.
• Use of Company (in house) itinerary builder software, project management tools and accounting platforms to cover the sales process.
Important Notes
• Applicants should submit a detailed and up to date CV / Resume which includes a Head and shoulders Photograph.
• Only candidates who meet the above criteria and are shortlisted for interview will be contacted back Show more details...
My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and designing specialist safaris into Southern and East Africa. Ideally my client is looking for someone based in Cape Town or someone willing to relocate, who is self-motivated, an exceptional communicator, efficient, resourceful and passionate about Africa. The company prides itself on the careful design of each itinerary they create. By way of explanation - there are broadly 3 ways of travelling offered. The Successful Travel Consultant (incumbent) appointed will be selling the following :
• Guided safari – a specialist guide with expert knowledge and experience, accompanies and leads the safari from start to finish.
• Independent... safari – Clients travel independently, and the company connects the client with the best destinations, experiences and local guides in each location.
• Expedition – these are remote wilderness adventures, always led by company specialist guides. They can be custom designed and booked or individuals/couples can join small group set-date departures.
My client offers the following Remuneration Structure:
• Extremely competitive high end Salary negotiable
• Very lucrative incentive structure – paid quarterly.
• Any other additional benefits will be discussed in the interview.
Requirements
• Formal Travel and Tourism tertiary qualification – Diploma or similar ( alternatively numerous years’ career cycle experience in this industry sector)
• 5+ years’ previous experience in a Travel Consultant Role – offering similar in the high-end travel space and designing specialist safaris into Southern and East Africa
• Someone who Is passionate about the safari and travel industry.
• Prospective incumbent should have significant experience and track record selling high-end properties and locations in the traditional safari countries (southern and east) in Africa. South American knowledge would be a bonus.
• Someone who has themselves travelled extensively throughout Africa particularly Southern and East Africa
• Ideally someone who loves working with people and has a capacity to manage suppliers and partners and work effectively within a small dynamic team.
• Experience selling to discerning high net-worth travellers and can deliver the very best in customer service to clients.
• The new incumbent should be flexible and willing to travel and do research on new locations, properties and experiences.
• The perfect candidate should be someone who is energetic, fun and positive and can manage their time independently and efficiently.
• Should be comfortable in embracing challenges and is adept at problem solving.
The Role will involve the following:
• Communicating with clients to design unique and high-quality African travel itineraries.
• Managing bookings and relationships with suppliers, partners and partner guides
• Working with the Company operations team to manage clients from confirmation until post travel.
• Use of Company (in house) itinerary builder software, project management tools and accounting platforms to cover the sales process.
Important Notes
• Applicants should submit a detailed and up to date CV / Resume which includes a Head and shoulders Photograph.
• Only candidates who meet the above criteria and are shortlisted for interview will be contacted back Show more details...
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