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Most recent job postings at Chicago
via Fastweb
schedule_type: Internship
Chicago Magazine Editorial Internship
Chicago Magazine Editorial Internship
Show more details...
via Indeed
posted_at: 12 days agoschedule_type: Full-timesalary: 25.50 an hour
Perks
Medical, Dental, Vision, and Life Insurance FSA and Commuter Benefits. Vacation and Paid Time Off (PTO) Complimentary and Discounted Rooms Annual review with increase 401k program with company match...
GUEST SERVICES SUPERVISOR
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-exempt
JOB SUMMARY
The Front Office Supervisor is responsible for assisting the Front Office Manager while providing attentive, courteous, and
Perks
Medical, Dental, Vision, and Life Insurance FSA and Commuter Benefits. Vacation and Paid Time Off (PTO) Complimentary and Discounted Rooms Annual review with increase 401k program with company match...
GUEST SERVICES SUPERVISOR
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-exempt
JOB SUMMARY
The Front Office Supervisor is responsible for assisting the Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
QUALIFICATION STANDARDS
Education & Experience:
• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
Physical requirements:
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Mental requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
DUTIES & FUNCTIONS
Essential:
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Tishman standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Tishman standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Follow and enforce all Tishman hotel credit policies.
• Be able to perform all duties of Guest Services Agent.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Maintain proper operation of the P.B.X. console and ensure that all Tishman standards are met.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader).
• Assist the G.S.M. in ensuring that employees are following and maintaining Tishman standards (i.e., answering phones, call-backs to guests, guest request log).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
Marginal:
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting, planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current employees on a regular basis.
• Attend meetings as required by management Show more details...
Medical, Dental, Vision, and Life Insurance FSA and Commuter Benefits. Vacation and Paid Time Off (PTO) Complimentary and Discounted Rooms Annual review with increase 401k program with company match...
GUEST SERVICES SUPERVISOR
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-exempt
JOB SUMMARY
The Front Office Supervisor is responsible for assisting the Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
QUALIFICATION STANDARDS
Education & Experience:
• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
Physical requirements:
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Mental requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
DUTIES & FUNCTIONS
Essential:
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Tishman standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Tishman standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Follow and enforce all Tishman hotel credit policies.
• Be able to perform all duties of Guest Services Agent.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Maintain proper operation of the P.B.X. console and ensure that all Tishman standards are met.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader).
• Assist the G.S.M. in ensuring that employees are following and maintaining Tishman standards (i.e., answering phones, call-backs to guests, guest request log).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
Marginal:
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting, planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current employees on a regular basis.
• Attend meetings as required by management Show more details...
via BeBee
posted_at: 4 days agoschedule_type: Full-time
JOB SUMMARY
A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures...
QUALIFICATION STANDARDS
Education & Experience:
High School diploma or equivalent
JOB SUMMARY
A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures...
QUALIFICATION STANDARDS
Education & Experience:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.
Physical requirements:
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to bend, lift, and be standing or walking during entire shift.
Mental requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
DUTIES & FUNCTIONS
Essential:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Marriott standards as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Always comply with Marriott standards and regulations to encourage safe and efficient hotel operations.
Thoroughly clean and restock the required number of guest rooms per shift.
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Remove all trash and dirty linen from guest rooms.
Keep all hallways, public areas, and closets clean, neat and vacuumed.
Prepare housekeeping cleaning cart for next day's use.
Clean room with the door closed always unless requested to do otherwise by the guest.
Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
Handle items for "Lost and Found" according to the standards.
Marginal:
Follow all procedures as outlined by the Housekeeping Manager.
Other duties as required.
Source: Hospitality Online Show more details...
A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures...
QUALIFICATION STANDARDS
Education & Experience:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.
Physical requirements:
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to bend, lift, and be standing or walking during entire shift.
Mental requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
DUTIES & FUNCTIONS
Essential:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Marriott standards as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Always comply with Marriott standards and regulations to encourage safe and efficient hotel operations.
Thoroughly clean and restock the required number of guest rooms per shift.
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Remove all trash and dirty linen from guest rooms.
Keep all hallways, public areas, and closets clean, neat and vacuumed.
Prepare housekeeping cleaning cart for next day's use.
Clean room with the door closed always unless requested to do otherwise by the guest.
Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
Handle items for "Lost and Found" according to the standards.
Marginal:
Follow all procedures as outlined by the Housekeeping Manager.
Other duties as required.
Source: Hospitality Online Show more details...
via Chicago, IL - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Quick Apply Full-time 13 hours ago Full Job Description Perks Competitive salaries Medical, Dental, Vision, and Life Insurance FSA and Commuter Benefits Vacation and Paid Time Off (PTO) Complimentary and Discounted Rooms Annual review with increase 401k program with company match The Re:
Fuel Attendant is responsible for supervising and assisting in the preparation of all food items for the... Re:
Fuel Caf and Employee Cafeteria while maintaining
Quick Apply Full-time 13 hours ago Full Job Description Perks Competitive salaries Medical, Dental, Vision, and Life Insurance FSA and Commuter Benefits Vacation and Paid Time Off (PTO) Complimentary and Discounted Rooms Annual review with increase 401k program with company match The Re:
Fuel Attendant is responsible for supervising and assisting in the preparation of all food items for the... Re:
Fuel Caf and Employee Cafeteria while maintaining the highest standards to produce an appealing and appetizing product.
QUALIFICATION STANDARDS Education &
Experience:
At least 1 years of related experience, or a culinary graduate with at least 1 year of experience in a hotel or related field.
Food Handlers Certification is a plus (must comply with State requirements) Physical requirements:
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during entire shift.
Mental requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc.
, from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
DUTIES & FUNCTIONS Essential:
Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with Aloft Mag Mile standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards).
Comply at all times with Aloft Mag Mile standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable to position to include Food Handlers, Safety, etc.
Maintain friendly and warm demeanor at all times.
Have thorough working knowledge of menus and the preparation required to produce the product according to Aloft Chicago Mag Mile standards.
Ensure the completion of necessary food and station preparations prior to open of the Caf in order to ensure that guests are served promptly and efficiently during Caf operating hours.
Assist and supervise on kitchen line during Cafe operating hours to maintain the highest standards of efficiency, productivity and quality; be able to support any position in the kitchen that is in need of help.
Supervise the preparation of food for the Employee Cafeteria as necessary.
Ensure that all food is prepared following Aloft Mag Mile standard recipes.
Maintain the Clean as You Go policy.
Be responsible for maintaining the sanitation and cleaning schedules of the kitchen.
Keep all storage areas neat, orderly and clean.
Supervise and assist with the break down of buffets and kitchen line, ensuring proper storage of food and equipment at the end of each meal period.
Ensure that all employees practice safe work habits at all times to avoid possible injury to self or other employees.
Enforce all hotel policies and house rules.
Be familiar with the hotel's emergency procedures.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
Aid in the security of food items; ensure the storeroom and walk-ins are locked when not in use.
Ensure that the Employee Break room is kept neat, orderly and clean.
Maintain the high food quality standards in the kitchen and find ways to improve upon them.
Marginal:
Maintain cleanliness and organization of all storage areas.
Assist in training staff in the operation and maintenance of all kitchen equipment.
Attend meetings as required by management.
Perform any other duties as requested by management.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Fuel Attendant is responsible for supervising and assisting in the preparation of all food items for the... Re:
Fuel Caf and Employee Cafeteria while maintaining the highest standards to produce an appealing and appetizing product.
QUALIFICATION STANDARDS Education &
Experience:
At least 1 years of related experience, or a culinary graduate with at least 1 year of experience in a hotel or related field.
Food Handlers Certification is a plus (must comply with State requirements) Physical requirements:
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during entire shift.
Mental requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc.
, from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
DUTIES & FUNCTIONS Essential:
Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with Aloft Mag Mile standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards).
Comply at all times with Aloft Mag Mile standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable to position to include Food Handlers, Safety, etc.
Maintain friendly and warm demeanor at all times.
Have thorough working knowledge of menus and the preparation required to produce the product according to Aloft Chicago Mag Mile standards.
Ensure the completion of necessary food and station preparations prior to open of the Caf in order to ensure that guests are served promptly and efficiently during Caf operating hours.
Assist and supervise on kitchen line during Cafe operating hours to maintain the highest standards of efficiency, productivity and quality; be able to support any position in the kitchen that is in need of help.
Supervise the preparation of food for the Employee Cafeteria as necessary.
Ensure that all food is prepared following Aloft Mag Mile standard recipes.
Maintain the Clean as You Go policy.
Be responsible for maintaining the sanitation and cleaning schedules of the kitchen.
Keep all storage areas neat, orderly and clean.
Supervise and assist with the break down of buffets and kitchen line, ensuring proper storage of food and equipment at the end of each meal period.
Ensure that all employees practice safe work habits at all times to avoid possible injury to self or other employees.
Enforce all hotel policies and house rules.
Be familiar with the hotel's emergency procedures.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
Aid in the security of food items; ensure the storeroom and walk-ins are locked when not in use.
Ensure that the Employee Break room is kept neat, orderly and clean.
Maintain the high food quality standards in the kitchen and find ways to improve upon them.
Marginal:
Maintain cleanliness and organization of all storage areas.
Assist in training staff in the operation and maintenance of all kitchen equipment.
Attend meetings as required by management.
Perform any other duties as requested by management.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Chicago, IL - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Quick Apply Full-time 13 hours ago Full Job Description Perks Competitive Pay Medical, Dental, Vision, and Life Insurance FSA and Commuter Benefits Vacation and Paid Time Off (PTO) Complimentary and Discounted Rooms Annual review with increase 401k program with company match FULL-TIME GUEST SERVICES AGENT JOB DESCRIPTION DEPARTMENT:
Front Desk REPORTS TO:
Front Desk Manager STATUS...
Non-exempt JOB SUMMARY Front Desk Agents are responsible for greeting
Quick Apply Full-time 13 hours ago Full Job Description Perks Competitive Pay Medical, Dental, Vision, and Life Insurance FSA and Commuter Benefits Vacation and Paid Time Off (PTO) Complimentary and Discounted Rooms Annual review with increase 401k program with company match FULL-TIME GUEST SERVICES AGENT JOB DESCRIPTION DEPARTMENT:
Front Desk REPORTS TO:
Front Desk Manager STATUS...
Non-exempt JOB SUMMARY Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties.
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
QUALIFICATION STANDARDS Education &
Experience:
College course work in related field helpful.
Must have Lightspeed experience.
Experience in a hotel or a related field preferred.
Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
High School diploma or equivalent required.
Physical requirements:
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Mental requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
DUTIES & FUNCTIONS Essential:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Tishman standards, as required by scheduling which will vary according to the needs of the hotel.
Always comply with Tishman standards and regulations to encourage safe and efficient hotel operations.
Always maintain a friendly and warm demeanor.
Greet and welcome all guests approaching the Front Desk in accordance with Tishman standards.
Maintain proper operation of the telephone switchboard and ensure that all Tishman performance standards are met.
Handle requests for information, mail, and messages in an efficient and courteous manner.
Answer guest inquiries about hotel service, facilities, and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
Follow all Tishman credit policies.
Be aware of all rates, packages, and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Tishman policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
Marginal:
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other employees.
Attend meetings as required by management.
Perform any other duties as requested by management.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Front Desk REPORTS TO:
Front Desk Manager STATUS...
Non-exempt JOB SUMMARY Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties.
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
QUALIFICATION STANDARDS Education &
Experience:
College course work in related field helpful.
Must have Lightspeed experience.
Experience in a hotel or a related field preferred.
Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
High School diploma or equivalent required.
Physical requirements:
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Mental requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
DUTIES & FUNCTIONS Essential:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Tishman standards, as required by scheduling which will vary according to the needs of the hotel.
Always comply with Tishman standards and regulations to encourage safe and efficient hotel operations.
Always maintain a friendly and warm demeanor.
Greet and welcome all guests approaching the Front Desk in accordance with Tishman standards.
Maintain proper operation of the telephone switchboard and ensure that all Tishman performance standards are met.
Handle requests for information, mail, and messages in an efficient and courteous manner.
Answer guest inquiries about hotel service, facilities, and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
Follow all Tishman credit policies.
Be aware of all rates, packages, and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Tishman policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
Marginal:
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other employees.
Attend meetings as required by management.
Perform any other duties as requested by management.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
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