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ChowNow
ChowNow is a popular online food ordering platform that enables restaurant owners to efficiently manage their online sales, receive orders directly from their own website, and also from popular third-party food delivery apps. The platform offers a range of user-friendly features, including customizable online menus, order notifications, real-time updates, and automated marketing tools to help restaurants increase their online visibility and customer engagement. ChowNow's robust technology enables restaurants to streamline their operations, reduce costs, and drive sales growth. This has made ChowNow a go-to solution for restaurants and food businesses looking to expand their online reach, market their brand, and reach new customers.
Restaurant shall be responsible to ChowNow for any and all acts and omissions of its Users and any other person who accesses and uses the Direct Platform using any of User’s login credentials.get.chownow.comThe Direct Platform is accessed via ChowNow’s Facebook social plugin for Restaurant’s Facebook page, the Branded Apps, and/or Restaurant’s website.
One can keep more of the revenue from every online sale rather than having to shed it to third-party vendors in the form of commission. 2.slideserve.comIncrease Revenue The first and foremost benefit of using ChowNow is the increase in revenue. It’s not as expensive as other apps, and a flat monthly fee means more money back in your restaurant.
You can communicate by clicking the Online Contact or Contact Customer Service button on get.chownow.com. Related works of ChowNow will reply and solve your problems as soon as possible.valuecom.comIn order to provide ChowNow customers with better timely and effective consulting services, ChowNow has its own customer service channel.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#10,957 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded2011
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FounderChristopher Webb and Eric Jaffe
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HeadquartersLos Angeles,,,California,,,United States
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Key peopleChristopher Webb,Eric Jaffe .
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TypePrivate
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IndustryOnline platform for restaurant pick-up and delivery
Traffic rank
#10,957
#10,957
Site age
27 yrs
27 yrs
Location
United States
United States
Popular Questions for ChowNow
Newest job postings for ChowNow
via Lever
posted_at: 23 days agoschedule_type: Full-time
Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you!
About Us...
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring
Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you!
About Us...
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As a Territory Manager you will have an opportunity to be a key strategic contributor selling to independent restaurants in person. You will gain invaluable experience and have the chance to showcase your acquired knowledge. You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline. You will work to qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.
You will constantly be collaborating with your peers and manager to become proficient in our Value Selling sales methodology that allows you to create awareness with your prospects, demonstrating that you are a thought leader in the restaurant technology space, so you can help restaurateurs improve their business by using the ChowNow platform. This position requires the right combination of grit, curiosity, and the drive to help small business owners with their daily challenges.
Reports to Director of Outside Sales, Senior; No Direct Reports
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
What Success Looks Like:
Within 30 Days You’ll:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Thoroughly know our customers, their needs, and how our product adds differentiated value
• Develop territory plan for nurturing existing partners and outbound prospecting
• Confidently run in-product web demos for a variety of audiences
• Own and manage relationships, including the nurturing of leads and building a referral network
Within 60 Days You’ll:
• Drive your own deals through a full-cycle, outside sales funnel from qualifying to close
• Prioritize strategic opportunities and resources to maximize your own output
• Hit and exceed your quota numbers
• Understand the importance of reports and dashboards in SFDC to evaluate your pipeline and KPIs
Within 90 Days You’ll:
• Shape, iterate, and scale our sales strategy, taking initiative to improve the team's practices, tools, and content
• Contribute to the growth of the team
• Hit and exceed your quota numbers
You Should Apply If:
• You have a track record of consistent over-achievement in sales with 3+ years experience
• You’re genuinely curious about people, local restaurants, and food trends
• You enjoy building lasting relationships that enable you to build a book of business where referrals are the norm
• You practice as hard as you play
• You’re a market expert, you know your competitors, you’re up to date on the latest trends, you’re coachable, and you’re willing to put in the time to master your craft to understand how your buyer makes decisions
• You subscribe to a work hard, stay positive and implement feedback mentality
• You thrive in fast paced sales culture where changes are common and you adapt quickly
• You are a fast learner when it comes to process and technology
• You enjoy a competitive atmosphere where everyone is striving to be better than the day before while celebrating each other’s wins
About Our Benefits:
• Expected base salary: $71,250 - $78,750 with the ability to earn commission
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals as well as 2 days of paid mental health time.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Read here about your California privacy rights.
#Li-Remote Show more details...
About Us...
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As a Territory Manager you will have an opportunity to be a key strategic contributor selling to independent restaurants in person. You will gain invaluable experience and have the chance to showcase your acquired knowledge. You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline. You will work to qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.
You will constantly be collaborating with your peers and manager to become proficient in our Value Selling sales methodology that allows you to create awareness with your prospects, demonstrating that you are a thought leader in the restaurant technology space, so you can help restaurateurs improve their business by using the ChowNow platform. This position requires the right combination of grit, curiosity, and the drive to help small business owners with their daily challenges.
Reports to Director of Outside Sales, Senior; No Direct Reports
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
What Success Looks Like:
Within 30 Days You’ll:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Thoroughly know our customers, their needs, and how our product adds differentiated value
• Develop territory plan for nurturing existing partners and outbound prospecting
• Confidently run in-product web demos for a variety of audiences
• Own and manage relationships, including the nurturing of leads and building a referral network
Within 60 Days You’ll:
• Drive your own deals through a full-cycle, outside sales funnel from qualifying to close
• Prioritize strategic opportunities and resources to maximize your own output
• Hit and exceed your quota numbers
• Understand the importance of reports and dashboards in SFDC to evaluate your pipeline and KPIs
Within 90 Days You’ll:
• Shape, iterate, and scale our sales strategy, taking initiative to improve the team's practices, tools, and content
• Contribute to the growth of the team
• Hit and exceed your quota numbers
You Should Apply If:
• You have a track record of consistent over-achievement in sales with 3+ years experience
• You’re genuinely curious about people, local restaurants, and food trends
• You enjoy building lasting relationships that enable you to build a book of business where referrals are the norm
• You practice as hard as you play
• You’re a market expert, you know your competitors, you’re up to date on the latest trends, you’re coachable, and you’re willing to put in the time to master your craft to understand how your buyer makes decisions
• You subscribe to a work hard, stay positive and implement feedback mentality
• You thrive in fast paced sales culture where changes are common and you adapt quickly
• You are a fast learner when it comes to process and technology
• You enjoy a competitive atmosphere where everyone is striving to be better than the day before while celebrating each other’s wins
About Our Benefits:
• Expected base salary: $71,250 - $78,750 with the ability to earn commission
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals as well as 2 days of paid mental health time.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Read here about your California privacy rights.
#Li-Remote Show more details...
via Lever
schedule_type: Full-time
ABOUT US:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the
ABOUT US:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
ABOUT THE POSITION:
As the Manager of Finance, you will lead a team within the FinOps Department and be responsible for all FinOps duties, functions, partnerships, internal and external systems that relate to funds flowing into and out of the ChowNow platform. You will be responsible for creating solutions related to cash and merchant transaction reconciliation, as well as building scalable solutions across operational planning, tech-automation, and other areas that interact with the finance department. Leveraging strong interpersonal and communication skills, you will be a key partner with other company divisions including Customer Experience, Data Science, and Engineering.
This position will report directly to the VP of Finance and will have 4 direct reports.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
SPECIFICALLY, YOU WILL:
• Plan, organize, and execute financial tasks and projects within the FinOps organization.
• Make estimates of funds required for the short and long-term financial objectives of the organization.
• Have a keen understanding of the payments processing industry (end to end experience working with payment processors such as Stripe, Braintree or other payment facilitators)
• Follow accounting policies and procedures
• Provide management with information vital to the decision-making process
• Assess current accounting operations, offering recommendations for improvement and implementing new processes
• Evaluate and implement strong process controls
• Developing and monitoring business performance metrics
• Provide financial insight and analysis to drive the business performance of the organization.
• Manage and monitor metrics, KPI tracking, and reports.
• Evaluate the financial performance of the organization and measure profitability of the payments business.
• Understand and calculate the risks involved in the financial activities of the organization.
• Working effectively with other parts of the finance and greater organization.
WITHIN 30 DAYS YOU WILL:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Gain an in-depth understanding of the function of the FinOps dept. In depth and meet with various stakeholders across the organization
• Gain an in-depth understanding of ChowNow’s business & roadmap along with how the FinOps dept. fits into growth planning
• Gain in-depth understanding of the dynamic and evolving nature of FinOps operation and map out the roadmap for change management
• Formulate a plan with clear steps, establish milestones and success criterion for change management with senior leadership
• Start to assume responsibility of key functions
WITHIN 60 DAYS YOU WILL:
• Perform and present a gap analysis between current and optimal state of FinOps processes
• Begin to assess methods to up-skill and upscale the FinOps team
• Implement vision for process improvement
• Establish automation of various existing processes to provide room for team and function growth
WITHIN 90 DAYS YOU WILL:
• Assume full accountability for all the key job functions
• Present a roadmap and timeline to execute plan to bridge the gap in current FinOps processes
• Assess progress toward milestones set and agreed upon over the first 30 days
• Begin to present metrics to build a growth trajectory for the FinOps function to senior management and executive leadership
YOU SHOULD APPLY IF:
• You have previous experience as a Finance Manager
• You have 4+ years experience managing teams
• You have experience in operating a payment facilitator (a major plus)
• You are an analytical thinker with strong conceptual and problem-solving skills.
• You have meticulous attention to detail with superb organizational skills.
• You have an ability to work under pressure and meet tight deadlines.
• Degree in finance/accounting or related is preferred
• Certified Public Accountant (CPA) license (a plus)
ABOUT OUR BENEFITS:
• Expected Base Salary Range: $123,500 - $136,500
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
Read here about your California privacy rights.
#LI-Hybrid Show more details...
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
ABOUT THE POSITION:
As the Manager of Finance, you will lead a team within the FinOps Department and be responsible for all FinOps duties, functions, partnerships, internal and external systems that relate to funds flowing into and out of the ChowNow platform. You will be responsible for creating solutions related to cash and merchant transaction reconciliation, as well as building scalable solutions across operational planning, tech-automation, and other areas that interact with the finance department. Leveraging strong interpersonal and communication skills, you will be a key partner with other company divisions including Customer Experience, Data Science, and Engineering.
This position will report directly to the VP of Finance and will have 4 direct reports.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
SPECIFICALLY, YOU WILL:
• Plan, organize, and execute financial tasks and projects within the FinOps organization.
• Make estimates of funds required for the short and long-term financial objectives of the organization.
• Have a keen understanding of the payments processing industry (end to end experience working with payment processors such as Stripe, Braintree or other payment facilitators)
• Follow accounting policies and procedures
• Provide management with information vital to the decision-making process
• Assess current accounting operations, offering recommendations for improvement and implementing new processes
• Evaluate and implement strong process controls
• Developing and monitoring business performance metrics
• Provide financial insight and analysis to drive the business performance of the organization.
• Manage and monitor metrics, KPI tracking, and reports.
• Evaluate the financial performance of the organization and measure profitability of the payments business.
• Understand and calculate the risks involved in the financial activities of the organization.
• Working effectively with other parts of the finance and greater organization.
WITHIN 30 DAYS YOU WILL:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Gain an in-depth understanding of the function of the FinOps dept. In depth and meet with various stakeholders across the organization
• Gain an in-depth understanding of ChowNow’s business & roadmap along with how the FinOps dept. fits into growth planning
• Gain in-depth understanding of the dynamic and evolving nature of FinOps operation and map out the roadmap for change management
• Formulate a plan with clear steps, establish milestones and success criterion for change management with senior leadership
• Start to assume responsibility of key functions
WITHIN 60 DAYS YOU WILL:
• Perform and present a gap analysis between current and optimal state of FinOps processes
• Begin to assess methods to up-skill and upscale the FinOps team
• Implement vision for process improvement
• Establish automation of various existing processes to provide room for team and function growth
WITHIN 90 DAYS YOU WILL:
• Assume full accountability for all the key job functions
• Present a roadmap and timeline to execute plan to bridge the gap in current FinOps processes
• Assess progress toward milestones set and agreed upon over the first 30 days
• Begin to present metrics to build a growth trajectory for the FinOps function to senior management and executive leadership
YOU SHOULD APPLY IF:
• You have previous experience as a Finance Manager
• You have 4+ years experience managing teams
• You have experience in operating a payment facilitator (a major plus)
• You are an analytical thinker with strong conceptual and problem-solving skills.
• You have meticulous attention to detail with superb organizational skills.
• You have an ability to work under pressure and meet tight deadlines.
• Degree in finance/accounting or related is preferred
• Certified Public Accountant (CPA) license (a plus)
ABOUT OUR BENEFITS:
• Expected Base Salary Range: $123,500 - $136,500
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
Read here about your California privacy rights.
#LI-Hybrid Show more details...
via Lever
schedule_type: Full-time
ABOUT US:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ability
ABOUT US:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
ABOUT THE POSITION:
Customer Experience plays an indispensable role in our success as a company as an award-winning 24/7 customer-facing team. As a Customer Experience Representative, you are the voice of ChowNow, helping our restaurants, diners, and delivery partners have a positive experience via the phone, chat, text, and email. You must be calm, caring, and compassionate with a strong sense of empathy. This role requires organization and balance with difficult situations and a sense of urgency. Specifically, you are responsible for processing 1,000 tickets per month and maintaining high-quality scores.
This is a hybrid position based in Los Angeles with a 2 days a week in office requirement.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
WHAT SUCCESS LOOKS LIKE:
WITHIN 1 MONTH , YOU WILL:
• Complete the ChowNow New Hire Ramp Camp. Learn about ChowNow and about the restaurant industry, gaining an understanding of our product and our customers.
• Complete all scheduled pieces of training with CS Managers and other ChowNow trainers to learn how to use all internal tools and how each of the features of the product work, including basic features as well as all add-on features.
• Solve your first 300 email and inbound call cases. Learn from our CS Managers to prioritize incoming customer inquiries, and the process to escalate as necessary to internal teams.
WITHIN 3 MONTHS, YOU WILL:
• Consistently handle customer inquiries within set SLAs
• Prioritize and escalate issues in way that focuses on the most critical customer needs
• Successfully graduate our product training course to be able to explain product features and best practices for how to use them.
WITHIN 6 MONTHS, YOU WILL:
• Be eligible to participate in the CS Badging Program, which is a way to become an expert in different areas within ChowNow. Once you have a badge, you will be the go-to person in CS to handle internal escalations around your badge topic.
• Be eligible to advance to our chat support or escalations team.
WITHIN 12 MONTHS, YOU WILL:
• Proactively identify, pilot and implement ways to increase efficiency in Customer Support processes; assess results and refine.
• Assist in training new CSRs through shadowing sessions and coaching on best practices.
YOU SHOULD APPLY IF:
• You have experience with ticket-based systems (Salesforce, Zendesk, etc.) or similar CRM/database software
• You have a mindset for using technology and can quickly learn how to use new tools independently and/or remotely.
• You’re available to begin a shift as early as 8:00am and end as late as 10:00pm, including weekends. In order to mirror our Restaurant Partners' busiest times, a majority of scheduled shifts occur in the afternoon and evening.
• You’re available to work some holidays (with additional benefits for doing so).
• You have at least 1 year in customer service including written and verbal communication with customers. Past experience in technical customer service (email, phone, chat or live) is definitely a plus.
• You are smart, independent, self-motivated, empathetic, passionate about supporting our customers, and a team player even in stressful situations.
• You’re incredibly organized, detail-oriented, and are capable of handling multiple responsibilities at the same time, specifically a high-volume of inbound phone calls.
ABOUT OUR BENEFITS:
• Expected pay range: $17/hr - $20.30/hr
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Remote Work stipend
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
Read here about your California privacy rights.
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ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
ABOUT THE POSITION:
Customer Experience plays an indispensable role in our success as a company as an award-winning 24/7 customer-facing team. As a Customer Experience Representative, you are the voice of ChowNow, helping our restaurants, diners, and delivery partners have a positive experience via the phone, chat, text, and email. You must be calm, caring, and compassionate with a strong sense of empathy. This role requires organization and balance with difficult situations and a sense of urgency. Specifically, you are responsible for processing 1,000 tickets per month and maintaining high-quality scores.
This is a hybrid position based in Los Angeles with a 2 days a week in office requirement.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
WHAT SUCCESS LOOKS LIKE:
WITHIN 1 MONTH , YOU WILL:
• Complete the ChowNow New Hire Ramp Camp. Learn about ChowNow and about the restaurant industry, gaining an understanding of our product and our customers.
• Complete all scheduled pieces of training with CS Managers and other ChowNow trainers to learn how to use all internal tools and how each of the features of the product work, including basic features as well as all add-on features.
• Solve your first 300 email and inbound call cases. Learn from our CS Managers to prioritize incoming customer inquiries, and the process to escalate as necessary to internal teams.
WITHIN 3 MONTHS, YOU WILL:
• Consistently handle customer inquiries within set SLAs
• Prioritize and escalate issues in way that focuses on the most critical customer needs
• Successfully graduate our product training course to be able to explain product features and best practices for how to use them.
WITHIN 6 MONTHS, YOU WILL:
• Be eligible to participate in the CS Badging Program, which is a way to become an expert in different areas within ChowNow. Once you have a badge, you will be the go-to person in CS to handle internal escalations around your badge topic.
• Be eligible to advance to our chat support or escalations team.
WITHIN 12 MONTHS, YOU WILL:
• Proactively identify, pilot and implement ways to increase efficiency in Customer Support processes; assess results and refine.
• Assist in training new CSRs through shadowing sessions and coaching on best practices.
YOU SHOULD APPLY IF:
• You have experience with ticket-based systems (Salesforce, Zendesk, etc.) or similar CRM/database software
• You have a mindset for using technology and can quickly learn how to use new tools independently and/or remotely.
• You’re available to begin a shift as early as 8:00am and end as late as 10:00pm, including weekends. In order to mirror our Restaurant Partners' busiest times, a majority of scheduled shifts occur in the afternoon and evening.
• You’re available to work some holidays (with additional benefits for doing so).
• You have at least 1 year in customer service including written and verbal communication with customers. Past experience in technical customer service (email, phone, chat or live) is definitely a plus.
• You are smart, independent, self-motivated, empathetic, passionate about supporting our customers, and a team player even in stressful situations.
• You’re incredibly organized, detail-oriented, and are capable of handling multiple responsibilities at the same time, specifically a high-volume of inbound phone calls.
ABOUT OUR BENEFITS:
• Expected pay range: $17/hr - $20.30/hr
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Remote Work stipend
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
Read here about your California privacy rights.
#Li-Hybrid Show more details...
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