Most recent job postings at ChowNow
via Lever posted_at: 23 days agoschedule_type: Full-time
Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you! About Us... ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you!

About Us...

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As a Territory Manager you will have an opportunity to be a key strategic contributor selling to independent restaurants in person. You will gain invaluable experience and have the chance to showcase your acquired knowledge. You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline. You will work to qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.

You will constantly be collaborating with your peers and manager to become proficient in our Value Selling sales methodology that allows you to create awareness with your prospects, demonstrating that you are a thought leader in the restaurant technology space, so you can help restaurateurs improve their business by using the ChowNow platform. This position requires the right combination of grit, curiosity, and the drive to help small business owners with their daily challenges.

Reports to Director of Outside Sales, Senior; No Direct Reports

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

What Success Looks Like:

Within 30 Days You’ll:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Thoroughly know our customers, their needs, and how our product adds differentiated value
• Develop territory plan for nurturing existing partners and outbound prospecting
• Confidently run in-product web demos for a variety of audiences
• Own and manage relationships, including the nurturing of leads and building a referral network

Within 60 Days You’ll:
• Drive your own deals through a full-cycle, outside sales funnel from qualifying to close
• Prioritize strategic opportunities and resources to maximize your own output
• Hit and exceed your quota numbers
• Understand the importance of reports and dashboards in SFDC to evaluate your pipeline and KPIs

Within 90 Days You’ll:
• Shape, iterate, and scale our sales strategy, taking initiative to improve the team's practices, tools, and content
• Contribute to the growth of the team
• Hit and exceed your quota numbers

You Should Apply If:
• You have a track record of consistent over-achievement in sales with 3+ years experience
• You’re genuinely curious about people, local restaurants, and food trends
• You enjoy building lasting relationships that enable you to build a book of business where referrals are the norm
• You practice as hard as you play
• You’re a market expert, you know your competitors, you’re up to date on the latest trends, you’re coachable, and you’re willing to put in the time to master your craft to understand how your buyer makes decisions
• You subscribe to a work hard, stay positive and implement feedback mentality
• You thrive in fast paced sales culture where changes are common and you adapt quickly
• You are a fast learner when it comes to process and technology
• You enjoy a competitive atmosphere where everyone is striving to be better than the day before while celebrating each other’s wins

About Our Benefits:
• Expected base salary: $71,250 - $78,750 with the ability to earn commission
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals as well as 2 days of paid mental health time.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Read here about your California privacy rights.

#Li-Remote
Show more details...
via Lever schedule_type: Full-time
ABOUT US: ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ABOUT US:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

ABOUT THE POSITION:

As the Manager of Finance, you will lead a team within the FinOps Department and be responsible for all FinOps duties, functions, partnerships, internal and external systems that relate to funds flowing into and out of the ChowNow platform. You will be responsible for creating solutions related to cash and merchant transaction reconciliation, as well as building scalable solutions across operational planning, tech-automation, and other areas that interact with the finance department. Leveraging strong interpersonal and communication skills, you will be a key partner with other company divisions including Customer Experience, Data Science, and Engineering.

This position will report directly to the VP of Finance and will have 4 direct reports.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

SPECIFICALLY, YOU WILL:
• Plan, organize, and execute financial tasks and projects within the FinOps organization.
• Make estimates of funds required for the short and long-term financial objectives of the organization.
• Have a keen understanding of the payments processing industry (end to end experience working with payment processors such as Stripe, Braintree or other payment facilitators)
• Follow accounting policies and procedures
• Provide management with information vital to the decision-making process
• Assess current accounting operations, offering recommendations for improvement and implementing new processes
• Evaluate and implement strong process controls
• Developing and monitoring business performance metrics
• Provide financial insight and analysis to drive the business performance of the organization.
• Manage and monitor metrics, KPI tracking, and reports.
• Evaluate the financial performance of the organization and measure profitability of the payments business.
• Understand and calculate the risks involved in the financial activities of the organization.
• Working effectively with other parts of the finance and greater organization.

WITHIN 30 DAYS YOU WILL:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Gain an in-depth understanding of the function of the FinOps dept. In depth and meet with various stakeholders across the organization
• Gain an in-depth understanding of ChowNow’s business & roadmap along with how the FinOps dept. fits into growth planning
• Gain in-depth understanding of the dynamic and evolving nature of FinOps operation and map out the roadmap for change management
• Formulate a plan with clear steps, establish milestones and success criterion for change management with senior leadership
• Start to assume responsibility of key functions

WITHIN 60 DAYS YOU WILL:
• Perform and present a gap analysis between current and optimal state of FinOps processes
• Begin to assess methods to up-skill and upscale the FinOps team
• Implement vision for process improvement
• Establish automation of various existing processes to provide room for team and function growth

WITHIN 90 DAYS YOU WILL:
• Assume full accountability for all the key job functions
• Present a roadmap and timeline to execute plan to bridge the gap in current FinOps processes
• Assess progress toward milestones set and agreed upon over the first 30 days
• Begin to present metrics to build a growth trajectory for the FinOps function to senior management and executive leadership

YOU SHOULD APPLY IF:
• You have previous experience as a Finance Manager
• You have 4+ years experience managing teams
• You have experience in operating a payment facilitator (a major plus)
• You are an analytical thinker with strong conceptual and problem-solving skills.
• You have meticulous attention to detail with superb organizational skills.
• You have an ability to work under pressure and meet tight deadlines.
• Degree in finance/accounting or related is preferred
• Certified Public Accountant (CPA) license (a plus)

ABOUT OUR BENEFITS:
• Expected Base Salary Range: $123,500 - $136,500
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Read here about your California privacy rights.

#LI-Hybrid
Show more details...
via Lever schedule_type: Full-time
ABOUT US: ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ability ABOUT US:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent... restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

ABOUT THE POSITION:

Customer Experience plays an indispensable role in our success as a company as an award-winning 24/7 customer-facing team. As a Customer Experience Representative, you are the voice of ChowNow, helping our restaurants, diners, and delivery partners have a positive experience via the phone, chat, text, and email. You must be calm, caring, and compassionate with a strong sense of empathy. This role requires organization and balance with difficult situations and a sense of urgency. Specifically, you are responsible for processing 1,000 tickets per month and maintaining high-quality scores.

This is a hybrid position based in Los Angeles with a 2 days a week in office requirement.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

WHAT SUCCESS LOOKS LIKE:

WITHIN 1 MONTH , YOU WILL:
• Complete the ChowNow New Hire Ramp Camp. Learn about ChowNow and about the restaurant industry, gaining an understanding of our product and our customers.
• Complete all scheduled pieces of training with CS Managers and other ChowNow trainers to learn how to use all internal tools and how each of the features of the product work, including basic features as well as all add-on features.
• Solve your first 300 email and inbound call cases. Learn from our CS Managers to prioritize incoming customer inquiries, and the process to escalate as necessary to internal teams.

WITHIN 3 MONTHS, YOU WILL:
• Consistently handle customer inquiries within set SLAs
• Prioritize and escalate issues in way that focuses on the most critical customer needs
• Successfully graduate our product training course to be able to explain product features and best practices for how to use them.

WITHIN 6 MONTHS, YOU WILL:
• Be eligible to participate in the CS Badging Program, which is a way to become an expert in different areas within ChowNow. Once you have a badge, you will be the go-to person in CS to handle internal escalations around your badge topic.
• Be eligible to advance to our chat support or escalations team.

WITHIN 12 MONTHS, YOU WILL:
• Proactively identify, pilot and implement ways to increase efficiency in Customer Support processes; assess results and refine.
• Assist in training new CSRs through shadowing sessions and coaching on best practices.

YOU SHOULD APPLY IF:
• You have experience with ticket-based systems (Salesforce, Zendesk, etc.) or similar CRM/database software
• You have a mindset for using technology and can quickly learn how to use new tools independently and/or remotely.
• You’re available to begin a shift as early as 8:00am and end as late as 10:00pm, including weekends. In order to mirror our Restaurant Partners' busiest times, a majority of scheduled shifts occur in the afternoon and evening.
• You’re available to work some holidays (with additional benefits for doing so).
• You have at least 1 year in customer service including written and verbal communication with customers. Past experience in technical customer service (email, phone, chat or live) is definitely a plus.
• You are smart, independent, self-motivated, empathetic, passionate about supporting our customers, and a team player even in stressful situations.
• You’re incredibly organized, detail-oriented, and are capable of handling multiple responsibilities at the same time, specifically a high-volume of inbound phone calls.

ABOUT OUR BENEFITS:
• Expected pay range: $17/hr - $20.30/hr
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Remote Work stipend
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Read here about your California privacy rights.

#Li-Hybrid
Show more details...
via Simplify schedule_type: Full-time
Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you! About Us... ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you!

About Us...
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:
As a Territory Manager you will have an opportunity to be a key strategic contributor selling to independent restaurants in person. You will gain invaluable experience and have the chance to showcase your acquired knowledge. You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline. You will work to qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.

You will constantly be collaborating with your peers and manager to become proficient in our Value Selling sales methodology that allows you to create awareness with your prospects, demonstrating that you are a thought leader in the restaurant technology space, so you can help restaurateurs improve their business by using the ChowNow platform. This position requires the right combination of grit, curiosity, and the drive to help small business owners with their daily challenges.

Reports to Director of Outside Sales, Senior; No Direct Reports.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

What Success Looks Like:

Within 30 Days You’ll:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Thoroughly know our customers, their needs, and how our product adds differentiated value
• Develop territory plan for nurturing existing partners and outbound prospecting
• Confidently run in-product web demos for a variety of audiences
• Own and manage relationships, including the nurturing of leads and building a referral network

Within 60 Days You’ll:
• Drive your own deals through a full-cycle, outside sales funnel from qualifying to close
• Prioritize strategic opportunities and resources to maximize your own output
• Hit and exceed your quota numbers
• Understand the importance of reports and dashboards in SFDC to evaluate your pipeline and KPIs

Within 90 Days You’ll:
• Shape, iterate, and scale our sales strategy, taking initiative to improve the team’s practices, tools, and content
• Contribute to the growth of the team
• Hit and exceed your quota numbers

You Should Apply If:
• You have a track record of consistent over-achievement in sales with 3+ years experience
• You’re genuinely curious about people, local restaurants, and food trends
• You enjoy building lasting relationships that enable you to build a book of business where referrals are the norm
• You practice as hard as you play
• You’re a market expert, you know your competitors, you’re up to date on the latest trends, you’re coachable, and you’re willing to put in the time to master your craft to understand how your buyer makes decisions
• You subscribe to a work hard, stay positive and implement feedback mentality
• You thrive in fast paced sales culture where changes are common and you adapt quickly
• You are a fast learner when it comes to process and technology
• You enjoy a competitive atmosphere where everyone is striving to be better than the day before while celebrating each other’s wins

About Our Benefits:
• Expected base salary: $71,250 - $78,750 with the ability to earn commission
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals as well as 2 days of paid mental health time.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Read here about your California privacy rights.

#Li-Remote
Show more details...
via Built In LA posted_at: 8 days agoschedule_type: Full-timesalary: 115K–125K a year
Are you looking for an opportunity to be a part of a team that is driving significant business results through relationship building and partner marketing? ChowNow’s partnership program is designed to connect businesses in the restaurant space with the idea that together we can build a better, fairer solution for restaurants. We're looking for an experienced Marketing Manager to build from the... ground up an innovative partner marketing program Are you looking for an opportunity to be a part of a team that is driving significant business results through relationship building and partner marketing?

ChowNow’s partnership program is designed to connect businesses in the restaurant space with the idea that together we can build a better, fairer solution for restaurants. We're looking for an experienced Marketing Manager to build from the... ground up an innovative partner marketing program that will be central to the rapid expansion of our partner relationships and growth of our business.

About Us:
ChowNow’s mission is to be the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, AppleMaps, Instagram, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:
The Partnership Marketing Manager (B2B) will build and execute strategies to drive restaurant acquisition and retention via 3rd party partnerships (US Foods, Square, Toast, etc.). You will tell the ChowNow story to new and varied audiences, driving brand awareness and business growth via product positioning, messaging, and co-marketing strategies. You will work closely with our partners to build scalable programs from the ground up, and optimize workflows to help a select, powerfully leveraged team drive big business outcomes.

Reports to the Senior Director, B2B Growth Marketing. No direct reports

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Specifically you will:
• Build partner marketing and reseller strategies from the ground up, with the goal of driving adoption and retention for ChowNow’s suite of restaurant products (Marketplace, Direct, and Order Better Network)
• Tell the story of ChowNow to new audiences: build bespoke and relevant sales and marketing materials that can be leveraged cross-functionally to drive partnership goals
• Own marketing relationship with outside partners, ideating and executing co-marketing initiatives that mutually support partnership objectives
• Develop a playbook of marketing strategies and tactics for various partner types, sizes and opportunities.
• Develop monthly marketing plan for partners, and coordinate with broader marketing and cross-functional teams to execute
• Partner with partnerships, sales, product marketing, growth, and brand/communications teams to align on strategy, evaluate performance, and ensure consistent positioning and messaging across all touch-points
• Work with XFN teams to build the best end to end experience for clients coming through partners. This may include creating reseller specific messaging frameworks, partnering with Onboarding to add additional touchpoints, or working with product teams to automate sign-up processes
• Work with external partners on media trades and opportunities for exposure
• Measure, analyze, and optimize campaign performance, testing new messages, strategies, and promotions to optimize conversions
• Measure lifetime value of clients acquired through Partner channel and partner with finance to adjust financial models appropriately.

Within 30 Days You’ll:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Meet and begin building relationships with ChowNow’s sales representatives, partnership representatives, success representatives, support representatives and more
• Familiarize yourself with our marketing recipes for success – how we set up campaigns, best practices, and more.

Within 60 Days You’ll:
• Dive deep into existing partner workstreams and existing assets –compiling opportunities for optimization.
• Participate in ride-alongs with partnerships team members to understand ChowNow’s referral and resell partnership structures, value propositions and process
• Own an end-to-end seasonal campaign targeting partner sales teams
• Build partner campaign specific reporting and analyze past performance for key opportunities.

Within 90 Days You’ll:
• Present a Partner marketing strategy for both resell and referral partners to internal stakeholders
• Identify a list of needs and partner with XFN stakeholders to unblock (i.e. tools, creative assets, etc.)
• Implement optimizations across existing and new campaigns iterating based on success metrics.

You Should Apply If:
• You have 3-5 years of experience in B2B partner marketing with a consistent track record of delivering measurable results
• You have familiarity with Marketo and Salesforce and other CRM technology and tools preferred
• You have an understanding of essential performance drivers (i.e. channel mix, campaigns, etc.) and experience turning insights into successful tactics
• You have an understanding of micro/small businesses, their drivers and motivations (esp. restaurants)
• You have experience designing success metrics (i.e. # of launched partners, % TAM penetration, etc.) and partnering with data teams to build effective reporting.
• You have experience designing and implementing A/B, holdout and multivariate tests
• You have experience developing actionable creative briefs and providing constructive feedback on creative work
• You have a proven track record of collaborating cross-functionally to accomplish objectives

About Our Benefits:
• Expected base salary: $115,000 - $125,000
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Read here about your California privacy rights.

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via LinkedIn posted_at: 22 days agoschedule_type: Full-timework_from_home: 1
Are you looking for an opportunity to be a part of a team that is driving significant business results through relationship building and partner marketing? Do you love the challenge of winning people over and testing new strategies to drive channel sales? If delighting partners with stellar service and growth-hacking are your thing then we might have the perfect opportunity for you. About The... Team ChowNow’s vision is to become the leading North Are you looking for an opportunity to be a part of a team that is driving significant business results through relationship building and partner marketing? Do you love the challenge of winning people over and testing new strategies to drive channel sales? If delighting partners with stellar service and growth-hacking are your thing then we might have the perfect opportunity for you.

About The... Team

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

About The Position

As our Channel Partner Manager, you will play a key role in helping the company grow by:
• Activating new Partners launching in our Partner Resell and Referral programs
• Supporting existing Partners in learning more about our products and services
• Driving resells and referrals from partners

You will be responsible for positioning ChowNow as a trusted and valuable partner, acting as a steward of the ChowNow brand, enabling clear communication between our partner teams and ChowNow, consistently growing qualified leads generated, and collaborating with internal teams to drive partnership awareness and success with our top partners.

What We Love About You

You put restaurants first.

You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity.

You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand.

You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching.

You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Specifically You Will
• Work with ChowNow’s first class Senior Partnership Team to execute upon partnership strategy for driving meaningful business results for both Partners and ChowNow
• Drive referrals from strategic partners by creating content, presenting the ChowNow value proposition to referral partner, working with local ChowNow reps to create relationships and opportunities within their market

Requires quarterly travel

Reports to the Sr. Manager of Partner Experience; No Direct Reports

You Should Apply If You
• Have 3+ years of experience in a partnership position
• Love providing stellar service and lending a hand to help others reach their goals
• Can lead new initiatives and see projects through to completion
• Are never satisfied with the status quo and believe there is always room to innovate
• Form tight relationships with partners and create value
• Have a passion for the restaurant industry and helping restaurants make it
• Have a track record of accountability and overachieving key results

Within 30 Days You’ll
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Meet and begin building relationships with ChowNow’s sales representatives, partnership representatives, success representatives, support representatives and more
• Learn to navigate the organization and communication structures within our top partner US Foods
• Learn about additional ChowNow referral and resell partnership structures, value propositions, and processes.

Within 60 Days You’ll
• Get to know the movers and shakers within US Foods - top Territory Managers, District Sales Managers, Business Development Specialists
• Learn from the Partner’s key business needs and work on content for upcoming meetings and presentations that drive engagement
• Monitor Partner health, communicate wins and strategize opportunities for improvement with Partner in regular business reviews
• Be assigned a portion of the US Foods partnership as well as other dedicated Partner relationships to manage and grow
• Have built up goodwill generated and an initial set of qualified referrals

Within 90 Days You’ll
• Create engaging partner marketing campaigns to generate interest in ChowNow’s products and services. You’re becoming a trusted resource to our referral and resell Partners.
• Represent ChowNow in live and virtual events and trade shows including product demos and sales support
• Collaborate with other members of the ChowNow Partner Experience team to develop engaging communications with referral Partners that drive referrals and resells
• Work with internal sales teams to help drive best practices for working with referral partners
• Have listened to Partners’ feedback and have a plan of action to better support them
• Continue to innovate to make the partnership better

About Our Benefits
• Expected base salary: $80,000 - $90,000 with the ability to earn a quarterly bonus
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Up to $450 office equipment reimbursement to enable you to do your best work by setting up your home office.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Read here about your California privacy rights
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via Lever schedule_type: Full-time
Are you looking for the chance to grow and engage with food lovers, takeout diners and local restaurants for a burgeoning brand at the intersection of technology & food culture? What about owning the relationship and communications with an engaged user base who wants their takeout ordering to help local restaurants, not hurt them? Do you love to bring people together? And, do you love... food? Great—we have the perfect opportunity for you! About Are you looking for the chance to grow and engage with food lovers, takeout diners and local restaurants for a burgeoning brand at the intersection of technology & food culture? What about owning the relationship and communications with an engaged user base who wants their takeout ordering to help local restaurants, not hurt them? Do you love to bring people together? And, do you love... food?

Great—we have the perfect opportunity for you!

About Us:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As our Partner Operations Manager, you will be focused on creating and optimizing our internal and external processes related to our work with referral and reseller partners. This includes project management, workflow development, integrations, documentation, reporting, and financial/contractual oversight. This person will have a comprehensive view of partner launches and ensure all aspects are executed per contract. Post-launch they will track the partnership, manage referral/reseller workflows, and continue to look for ways to optimize. This is a great opportunity to play a critical role in building out the Partner-Ops function within ChowNow’s Revenue Operations organization. The ideal candidate is highly organized, detail-oriented, self-motivated, has excellent time management and communication skills. This person is fluent in the use of Salesforce and other Partner enablement technologies and thrives in working across teams to build new structures and processes that work for ChowNow and our partners.

Reports to Sr Manager of Revenue Operations.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

As the Partner Operations Manager, you will:
• Design and implement new processes and systems with Marketing, Partnerships, Sales, Onboarding, Client Success and Customer Support to ensure our partner-related efforts are understood and operationalized across the company.
• Work with Partnerships and Marketing stakeholders to build and launch partner marketing programs in PRM/MAP platforms to support partner marketing initiatives.
• Identify opportunities to improve operational processes and communicate clear action steps to all stakeholders.
• Develop, implement, and optimize processes for onboarding new partners and creating scalable onboarding procedures to deliver content and training to partners.
• Develop, implement and optimize reseller processes to promote data quality, and streamline reseller experience.
• Collaborate closely with the Business Systems and Data Analytics teams to set up a scalable, repeatable referral and reseller system between ChowNow and our partners.
• Collaborate with Finance and Partnerships teams to ensure relevant economics created by the partnership (referral and reseller) are tracked, audited, reported, distributed, and collected.
• Design and build reporting for both internal purposes and to be shared with external partners on a monthly basis. Reconcile reporting figures with our partners.
• Oversee systems to manage inbound and outbound revenue sharing and referral payments with our partners.
• Help answer questions regarding processes and initiatives and facilitate cross-department communication.

Within 30 Days, You’ll:
• Attend ChowNow’s New Hire Onboarding program
• Work closely with Partnerships leadership to define priorities for Partner Referral and Reseller Programs
• Get to know key internal stakeholder teams including Business Systems and Finance

Within 60 Days, You’ll:
• Launch a PRM tool and processes to support Partner Referral and Reseller programs
• Identify operational gaps and area for improvement to evolve existing operating model
• Attend partner calls and work with partner operations teams as needed to improve work flows, processes & reporting
• Provide partner performance reporting

Within 90 Days, You’ll:
• Establish yourself as the Partnerships operational point of contact with partners and internal stakeholders
• Develop playbooks for Partner processes (onboarding, integration, communications, maintenance, reporting) for various partner tiers and types
• Start refining existing processes & reporting and developing new ones

You Should Apply If:
• 4+ years prior experience in a marketing, sales or partner/channel operations or project management role.
• 2+ years of experience working in Salesforce, Marketo (or other MAP) and PRM tools (Impartner, Impact, Partnerstack or equivalent).
• You are enthusiastic about playing a partner-facing role.
• You have strong attention to detail, organizational skills and can manage multiple projects simultaneously.
• You have experience making suggestions to improve processes and procedures that lead to improved team performance. You have a track record of seeing what works and scaling it.
• You are highly analytical and have advanced Excel, Tableau (or equivalent) skills.
• You are a pro when it comes to rolling out change on a moment’s notice with proper documentation, foresight into needs across impacted teams, buy-in from leaders and reps, and a track record of successful adoption with the measurement to prove it.
• You have a history of strategic prioritization and an ability to bubble urgent matters or put a pin in distractions.
• You have an ability to work autonomously with minimal supervision and cannot stand gaps in process, even when you are the first to notice.

About Our Benefits:
• Expected base salary: $128,000 - $140,000
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

Read here about your California privacy rights.

#LI-Remote
Show more details...
via Lever schedule_type: Full-time
Are you looking for an opportunity to be a part of a team that is driving significant business results through relationship building and partner marketing? Do you love the challenge of winning people over and testing new strategies to drive channel sales? If delighting partners with stellar service and growth-hacking are your thing then we might have the perfect opportunity for you. About the... Team: ChowNow’s vision is to become the leading Are you looking for an opportunity to be a part of a team that is driving significant business results through relationship building and partner marketing? Do you love the challenge of winning people over and testing new strategies to drive channel sales? If delighting partners with stellar service and growth-hacking are your thing then we might have the perfect opportunity for you.

About the... Team:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As our Channel Partner Manager, you will play a key role in helping the company grow by:

- Activating new Partners launching in our Partner Resell and Referral programs

- Supporting existing Partners in learning more about our products and services

- Driving resells and referrals from partners

You will be responsible for positioning ChowNow as a trusted and valuable partner, acting as a steward of the ChowNow brand, enabling clear communication between our partner teams and ChowNow, consistently growing qualified leads generated, and collaborating with internal teams to drive partnership awareness and success with our top partners.

WHAT WE LOVE ABOUT YOU:

You put restaurants first.

You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity.

You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand.

You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching.

You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Specifically you will:

- Work with ChowNow’s first class Senior Partnership Team to execute upon partnership strategy for driving meaningful business results for both Partners and ChowNow

- Drive referrals from strategic partners by creating content, presenting the ChowNow value proposition to referral partner, working with local ChowNow reps to create relationships and opportunities within their market

Requires quarterly travel

Reports to the Sr. Manager of Partner Experience; No Direct Reports

You Should Apply If You:
• Have 3+ years of experience in a partnership position
• Love providing stellar service and lending a hand to help others reach their goals
• Can lead new initiatives and see projects through to completion
• Are never satisfied with the status quo and believe there is always room to innovate
• Form tight relationships with partners and create value
• Have a passion for the restaurant industry and helping restaurants make it
• Have a track record of accountability and overachieving key results

Within 30 Days You’ll:
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Meet and begin building relationships with ChowNow’s sales representatives, partnership representatives, success representatives, support representatives and more
• Learn to navigate the organization and communication structures within our top partner US Foods
• Learn about additional ChowNow referral and resell partnership structures, value propositions, and processes.

Within 60 Days You’ll:
• Get to know the movers and shakers within US Foods - top Territory Managers, District Sales Managers, Business Development Specialists
• Learn from the Partner’s key business needs and work on content for upcoming meetings and presentations that drive engagement
• Monitor Partner health, communicate wins and strategize opportunities for improvement with Partner in regular business reviews
• Be assigned a portion of the US Foods partnership as well as other dedicated Partner relationships to manage and grow
• Have built up goodwill generated and an initial set of qualified referrals

Within 90 Days You’ll:
• Create engaging partner marketing campaigns to generate interest in ChowNow’s products and services. You’re becoming a trusted resource to our referral and resell Partners.
• Represent ChowNow in live and virtual events and trade shows including product demos and sales support
• Collaborate with other members of the ChowNow Partner Experience team to develop engaging communications with referral Partners that drive referrals and resells
• Work with internal sales teams to help drive best practices for working with referral partners
• Have listened to Partners’ feedback and have a plan of action to better support them
• Continue to innovate to make the partnership better

ABOUT OUR BENEFITS:
• Expected base salary: $80,000 - $90,000 with the ability to earn a quarterly bonus
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Up to $450 office equipment reimbursement to enable you to do your best work by setting up your home office.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Read here about your California privacy rights.

#LI-Remote
Show more details...
via Monster schedule_type: Full-time
Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you! About Us... ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you!

About Us...
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:
As a Territory Manager you will have an opportunity to be a key strategic contributor selling to independent restaurants in person. You will gain invaluable experience and have the chance to showcase your acquired knowledge. You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline. You will work to qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.

You will constantly be collaborating with your peers and manager to become proficient in our Value Selling sales methodology that allows you to create awareness with your prospects, demonstrating that you are a thought leader in the restaurant technology space, so you can help restaurateurs improve their business by using the ChowNow platform. This position requires the right combination of grit, curiosity, and the drive to help small business owners with their daily challenges.

Reports to Director of Outside Sales, Senior; No Direct Reports.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

What Success Looks Like
Show more details...
via Lever schedule_type: Full-time
Are you a product-focused engineering leader passionate about hiring and scaling high performance teams? Do you consider yourself a skilled and empathic manager? Do you enjoy leading people, collaborating with cross-functional teams, and improving software development practices? Have you mentored, coached and provided a clear framework for growth for your team members? We might have the perfect... opportunity for you. About the Position ChowNow’s Are you a product-focused engineering leader passionate about hiring and scaling high performance teams? Do you consider yourself a skilled and empathic manager? Do you enjoy leading people, collaborating with cross-functional teams, and improving software development practices? Have you mentored, coached and provided a clear framework for growth for your team members? We might have the perfect... opportunity for you.

About the Position

ChowNow’s Engineering Team has built a modern platform enabling restaurant owners to accept pickup and delivery orders online. Our “quality product first” approach to engineering contributes to our success and brand recognition. We are growing our engineering team to meet the demand of the many exciting new products and features on our roadmap.

We’re looking for an experienced software engineering leader to join our growing engineering team. As a Senior Engineering Manager, you will help us launch reliable and stable products and support new initiatives to continuously improve the experience of our users. You will shape the product, the software architecture, the development process, and the culture.

Most importantly, you will motivate, encourage and lead your team to success, by finding growth opportunities, providing constructive feedback, and combining challenge and support to get the best out of your colleagues. You will be vital in fostering an engineering culture based on collaboration, inclusion, support, measuring and tracking results, and constant improvement.

This position will lead a team of backend engineers who are focused on supporting and extending ChowNow’s existing integration partners as well as be responsible for building integrations with new 3rd parties including point-of-sale (POS) systems and aggregators. Your team will be responsible for an important part of ChowNow’s business strategy and execute on a broad and impactful set of deliverables. In addition, you and your team will support our engineering-driven initiatives for platform scale.

You will report to the Sr. Backend Engineering Manager and will have 3 direct reports.

About the Team:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

What Success Looks Like:

Within 1 Month, You’ll...
• Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products.
• Get to know people - your direct team of Backend Engineers as well as the rest of the Engineering organization, Product, and Design.
• Join team stand-ups, sprint planning, grooming, and more in order to get familiar with the overall product and team processes.
• Familiarize yourself with the end to end development process and SDLC.
• Spend deep dive time with the team to learn more about the core products and how they all fit together.

Within 3 Months, You’ll...
• Through 1:1s and team sessions, start to understand your team members’ areas of strength and opportunity, in order to be able to provide career guidance and performance reviews.
• Understand how business goals and PCI compliance affect our internal processes.
• Understand our integration services and APIs and how our partners interact with our backend.
• Build a technology roadmap and collaborate with others on interweaving this with the product roadmap.
• Develop strong relationships with Engineering Leadership and Product peers.
• Review product requirements and design documents, perform code reviews and weigh in on implementation choices.

Within 6 Months, You’ll...
• Collaborate on defining high-level technology roadmap addressing tech debt, product roadmap, and other needs.
• Provide on-going constructive feedback and guidance to your team members and as part of performance reviews.
• Support and collaborate with cross-functional teams to ensure consistent application of engineering practices.
• Lead evolution of software development process and practices supporting growth of the team and new product initiatives.

You Should Apply If:
• You have at least 10 years of software engineering experience, including at least 3 years experience as a manager with direct reports.
• You have hands-on experience building scalable backend services.
• You have experience building and launching applications at scale using AWS technologies.
• You have developed, launched and supported large scale B2B and B2C SaaS products.
• You have worked with point-of-sale (POS) system integrations such as Square or Toast.
• You have a passion for team building and a track record of recruiting, onboarding and fostering high-performing engineering teams.
• You know how to partner with Product, Design, QA and other Engineering Leaders to build compelling products in an Agile environment.
• You care about the quality of work your team produces.
• You are a fan of rapid iteration and experimentation. You think about failures as a learning opportunity.
• You know how to capitalize on the diverse strengths of the people around you.
• You are a thoughtful mentor and leader who loves supporting your team and collaborating with others to achieve great things.
• You have a point of view but encourage and welcome critiques.
• You thrive in environments supporting your growth, and where you can support others.
• You are passionate with a contagious energy, encouraging those around you to pursue their goals.

ABOUT OUR BENEFITS:
• Expected base salary: $247,000 - $273,000
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Up to $450 office equipment reimbursement to enable you to do your best work by setting up your home office.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

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