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Most recent job postings at CleverTap
via Lever
posted_at: 3 days agoschedule_type: Full-time
About the Role:
As a Manager of our Sales Development team, you will drive qualified leads and pipeline growth for CleverTap company’s Sales team by training, coaching, and scaling our Sales Development Representatives (SDR) and leading the team. The team is composed of both inbound and outbound SDRs, located across North America who support our Mid-Market and Enterprise sales segments, as well... as core Marketing activities (campaigns, events,
About the Role:
As a Manager of our Sales Development team, you will drive qualified leads and pipeline growth for CleverTap company’s Sales team by training, coaching, and scaling our Sales Development Representatives (SDR) and leading the team. The team is composed of both inbound and outbound SDRs, located across North America who support our Mid-Market and Enterprise sales segments, as well... as core Marketing activities (campaigns, events, announcements). This includes driving the full sequencing of customer touch activity including content, timing and medium. As a key contributor to the GTM Enablement Team, you will be responsible for the enablement and success of the SDR organization, including monitoring and driving the attainment of monthly and quarterly targets. You will partner closely with the North America VP/GM and NAM stakeholders to understand critical needs and gaps, building plans to prioritize and address key business requirements. You will have a track record of success building high-performing SDR teams and be adept at creating content and delivering training, in addition to having a passion for employees, one-on-one coaching and career development.
What will you do:
- Monitor performance management of the SDR Team to deliver against key performance metrics and to identify opportunities for improvement.
- Define performance metrics by which SDRs will be measured, such as call/email activity, response rates, leads generated, lead quality, and ultimate lead-to-close.
- Guide and manage prospect research and list-building activity.
- Develop and deliver ongoing training including role play, shadowing on sales prospecting, email outreach, and outbound calling.
- Become a subject matter expert in articulating the CT platform value-adds, ideal customer profile, and qualification criteria.
- Assess workforce needs for the SDR organization.
- Partner with Sales Leadership to build an ongoing feedback loop to ensure SDR onboarding & continuous learning programs are meeting expectations
- Establishing strong partnerships with Sales Ops and Marketing, to ensure enablement programs
- Will be responsible for achieving monthly SALs
What are we looking for:
Must have:
- 4+ years of SDR Management experience, specifically with hiring, building and enabling high-functioning teams, exposure to managing within a matrix preferred.
- 4+ years of experience in a sales organization, much of which should have been in a SaaS environment in a customer facing role, such as inside sales, business development, account management and/or customer service.
- Strong project management skills, prioritization and organizational skills; ability to manage multiple large scale projects across the team
- Excellent oral and written communication skills, including presentations/slidesGreat interpersonal skills - able to work with others both internally and externally
- Experience providing difficult feedback as well as feedback as a coach/mentorExperience with sales development tool stack - (Ex: Outreach, Salesforce, ZoomInfo, LinkedIN etc.)
- Strong process and analytical skills to identify inefficiencies and build improvementsAbility to thrive in a dynamic and changing environment
Good to Have:
- Experience in fast-growth, SaaS startup environments highly desired
- Experience with MEDDICC Sales Methodology preferred
- SaaS industry experience in MAR Tech
Measures of Success:
- Team KPI achievement.
- Qualified leads.
- Funnel size.
- Conversion rates.
Reporting Relationship: Reporting to: V. P Sales - NA
Direct Reports: A team of four SDRs
Key Competencies:
Functional: Mobile marketing expertise, Martech understanding, Result orientation are desirable.
Behavioural: Problem-Solving, Consultative selling, Communication and presentation skills, Negotiation Skills
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high-growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
Salary Range
$130000 - $160000 - Annual OTE with a split of 70:30. 70% being the base salary & 30% variable.
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
As a Manager of our Sales Development team, you will drive qualified leads and pipeline growth for CleverTap company’s Sales team by training, coaching, and scaling our Sales Development Representatives (SDR) and leading the team. The team is composed of both inbound and outbound SDRs, located across North America who support our Mid-Market and Enterprise sales segments, as well... as core Marketing activities (campaigns, events, announcements). This includes driving the full sequencing of customer touch activity including content, timing and medium. As a key contributor to the GTM Enablement Team, you will be responsible for the enablement and success of the SDR organization, including monitoring and driving the attainment of monthly and quarterly targets. You will partner closely with the North America VP/GM and NAM stakeholders to understand critical needs and gaps, building plans to prioritize and address key business requirements. You will have a track record of success building high-performing SDR teams and be adept at creating content and delivering training, in addition to having a passion for employees, one-on-one coaching and career development.
What will you do:
- Monitor performance management of the SDR Team to deliver against key performance metrics and to identify opportunities for improvement.
- Define performance metrics by which SDRs will be measured, such as call/email activity, response rates, leads generated, lead quality, and ultimate lead-to-close.
- Guide and manage prospect research and list-building activity.
- Develop and deliver ongoing training including role play, shadowing on sales prospecting, email outreach, and outbound calling.
- Become a subject matter expert in articulating the CT platform value-adds, ideal customer profile, and qualification criteria.
- Assess workforce needs for the SDR organization.
- Partner with Sales Leadership to build an ongoing feedback loop to ensure SDR onboarding & continuous learning programs are meeting expectations
- Establishing strong partnerships with Sales Ops and Marketing, to ensure enablement programs
- Will be responsible for achieving monthly SALs
What are we looking for:
Must have:
- 4+ years of SDR Management experience, specifically with hiring, building and enabling high-functioning teams, exposure to managing within a matrix preferred.
- 4+ years of experience in a sales organization, much of which should have been in a SaaS environment in a customer facing role, such as inside sales, business development, account management and/or customer service.
- Strong project management skills, prioritization and organizational skills; ability to manage multiple large scale projects across the team
- Excellent oral and written communication skills, including presentations/slidesGreat interpersonal skills - able to work with others both internally and externally
- Experience providing difficult feedback as well as feedback as a coach/mentorExperience with sales development tool stack - (Ex: Outreach, Salesforce, ZoomInfo, LinkedIN etc.)
- Strong process and analytical skills to identify inefficiencies and build improvementsAbility to thrive in a dynamic and changing environment
Good to Have:
- Experience in fast-growth, SaaS startup environments highly desired
- Experience with MEDDICC Sales Methodology preferred
- SaaS industry experience in MAR Tech
Measures of Success:
- Team KPI achievement.
- Qualified leads.
- Funnel size.
- Conversion rates.
Reporting Relationship: Reporting to: V. P Sales - NA
Direct Reports: A team of four SDRs
Key Competencies:
Functional: Mobile marketing expertise, Martech understanding, Result orientation are desirable.
Behavioural: Problem-Solving, Consultative selling, Communication and presentation skills, Negotiation Skills
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high-growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
Salary Range
$130000 - $160000 - Annual OTE with a split of 70:30. 70% being the base salary & 30% variable.
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
via Lever
schedule_type: Full-time
About the Role:
CleverTap is looking for a Marketing leader to oversee regional marketing strategies for North America and align with the North American Go-To-Market team to deliver on quarterly and annual revenue targets. This role will develop regionalized marketing programs focused on new business acquisition for North America through a portfolio of programs designed to capture and create... demand. The role will be responsible for leading a team
About the Role:
CleverTap is looking for a Marketing leader to oversee regional marketing strategies for North America and align with the North American Go-To-Market team to deliver on quarterly and annual revenue targets. This role will develop regionalized marketing programs focused on new business acquisition for North America through a portfolio of programs designed to capture and create... demand. The role will be responsible for leading a team and creating market development plans, inbound marketing campaigns, high-touch activations, events, and ABM marketing. In this role, you'll have an opportunity to define the North American marketing strategy alongside sales leadership. By driving the field marketing and in-region marketing-sales alignment strategy, you will be a critical leader in establishing best-in-class practices across the organization.
What will you do:
- The CleverTap North America Marketing leader will work cross-functionally to further implement and expand foundational marketing programs and processes, and apply a region-centric strategy that supports local teams’ revenue attainment.
- It requires a strong and differentiated marketing background, experience working in a matrixed environment, utmost organization of priorities, and the ability to empathize with, and advocate for the North America marketing team and North America region within and outside of Marketing.
- You’ll be the glue that connects regional marketing campaigns to global HQ marketing campaigns and vice versa.
- To do this, you’ll be tasked with building strong relationships across the organization–and even stronger relationships with your cross-functional partners within North America and Marketing at HQ– with the goal to ensure that regionalized programs are smoothly, and fully, executed while sustaining high levels of growth.
Responsibilities include:
- Own the entire North American marketing business and build the demand strategy for the region that drives our growth objectives in collaboration with local Sales leadership.
- Own the entire Marketing pipeline number for North America, including direct ownership of field marketing, and matrixed ownership of demand gen programs run from HQ.
- High focus on Sales Accepted Lead (SAL) generation.
- Partner with North American Sales leadership and the global Marketing team to develop and build scalable and predictable programs for the European market.
- Own the field marketing (in-person and virtual events, webinars) plan for the region to drive demand, client engagement and brand awareness.
- Support and coach the regional Field Marketing Manager.
- Serve as the region's voice for regional nuances and differentiators to/from the field that will allow for a constant feedback loop, externally and internally, to iterate and evolve programs.
- Develop innovative integrated campaigns in partnership with the global demand gen team to deliver in-region results.
- Manage and develop a team of regional field and event marketers.
- Collaborate with the Global PR team to design and deliver PR communication for the region.
- Collaborate with Global Content Marketing to ensure regional representation on the global content calendar, including regional case studies, localised product launches, and event announcements.
- Deliver demand generation metrics and OKRs with a laser focus on data, specifically leading the local forecasting, measurement, and analysis of the European Marketing strategy’s impact.
- Travel regionally and interface directly with customers, prospects, and partners to support lead generation and pipeline development efforts, including hands-on involvement in the execution of live programs.
Must have:
- You have 10+ years experience in key marketing areas.
- B2B SaaS marketing experience is required.
- Experience in the MarTech space would be an added advantage.
- Experience in implementing bottoms-up SAL-focused regional marketing initiatives is a major plus.
- Proven credentials for pipeline generation strategy and execution.
- Should have worked closely with field sales and partnerships teams.
- Experience with digital marketing, events, account-based marketing (ABM)Highly developed interpersonal and communication skills to work with and maintain long-term relationships with peers, customers, prospects, and influencers.
- Strong organisational skills coupled with the ability to formulate and communicate strategy.
- A self-starter with the ability to work independently and as part of a team.
- High aptitude for looking at problems as opportunities, and working cross-departmentally to create unique solutions to solve them for the benefit of the region and the company.
- Travel required as required.
- Bachelor's degree required.
Who you will report to: GM - North America
Who will report to you: A team of two field marketers.
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities.
- Experience diversity by working on compliances for 14+ countries.
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
The Marketing team at CleverTap is passionate about positioning CleverTap as a category creator and a thought leader brand in the retention cloud category globally. We are on a mission to enable 100% revenue growth globally year over year by building a demand generation engine that delivers consistent, predictable and reliable demand.
We are in the process of building Centres of Excellence for various streams of marketing such as brand, performance marketing, content marketing, website, partner marketing, customer marketing, field marketing, product marketing and more.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
CleverTap is looking for a Marketing leader to oversee regional marketing strategies for North America and align with the North American Go-To-Market team to deliver on quarterly and annual revenue targets. This role will develop regionalized marketing programs focused on new business acquisition for North America through a portfolio of programs designed to capture and create... demand. The role will be responsible for leading a team and creating market development plans, inbound marketing campaigns, high-touch activations, events, and ABM marketing. In this role, you'll have an opportunity to define the North American marketing strategy alongside sales leadership. By driving the field marketing and in-region marketing-sales alignment strategy, you will be a critical leader in establishing best-in-class practices across the organization.
What will you do:
- The CleverTap North America Marketing leader will work cross-functionally to further implement and expand foundational marketing programs and processes, and apply a region-centric strategy that supports local teams’ revenue attainment.
- It requires a strong and differentiated marketing background, experience working in a matrixed environment, utmost organization of priorities, and the ability to empathize with, and advocate for the North America marketing team and North America region within and outside of Marketing.
- You’ll be the glue that connects regional marketing campaigns to global HQ marketing campaigns and vice versa.
- To do this, you’ll be tasked with building strong relationships across the organization–and even stronger relationships with your cross-functional partners within North America and Marketing at HQ– with the goal to ensure that regionalized programs are smoothly, and fully, executed while sustaining high levels of growth.
Responsibilities include:
- Own the entire North American marketing business and build the demand strategy for the region that drives our growth objectives in collaboration with local Sales leadership.
- Own the entire Marketing pipeline number for North America, including direct ownership of field marketing, and matrixed ownership of demand gen programs run from HQ.
- High focus on Sales Accepted Lead (SAL) generation.
- Partner with North American Sales leadership and the global Marketing team to develop and build scalable and predictable programs for the European market.
- Own the field marketing (in-person and virtual events, webinars) plan for the region to drive demand, client engagement and brand awareness.
- Support and coach the regional Field Marketing Manager.
- Serve as the region's voice for regional nuances and differentiators to/from the field that will allow for a constant feedback loop, externally and internally, to iterate and evolve programs.
- Develop innovative integrated campaigns in partnership with the global demand gen team to deliver in-region results.
- Manage and develop a team of regional field and event marketers.
- Collaborate with the Global PR team to design and deliver PR communication for the region.
- Collaborate with Global Content Marketing to ensure regional representation on the global content calendar, including regional case studies, localised product launches, and event announcements.
- Deliver demand generation metrics and OKRs with a laser focus on data, specifically leading the local forecasting, measurement, and analysis of the European Marketing strategy’s impact.
- Travel regionally and interface directly with customers, prospects, and partners to support lead generation and pipeline development efforts, including hands-on involvement in the execution of live programs.
Must have:
- You have 10+ years experience in key marketing areas.
- B2B SaaS marketing experience is required.
- Experience in the MarTech space would be an added advantage.
- Experience in implementing bottoms-up SAL-focused regional marketing initiatives is a major plus.
- Proven credentials for pipeline generation strategy and execution.
- Should have worked closely with field sales and partnerships teams.
- Experience with digital marketing, events, account-based marketing (ABM)Highly developed interpersonal and communication skills to work with and maintain long-term relationships with peers, customers, prospects, and influencers.
- Strong organisational skills coupled with the ability to formulate and communicate strategy.
- A self-starter with the ability to work independently and as part of a team.
- High aptitude for looking at problems as opportunities, and working cross-departmentally to create unique solutions to solve them for the benefit of the region and the company.
- Travel required as required.
- Bachelor's degree required.
Who you will report to: GM - North America
Who will report to you: A team of two field marketers.
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities.
- Experience diversity by working on compliances for 14+ countries.
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
The Marketing team at CleverTap is passionate about positioning CleverTap as a category creator and a thought leader brand in the retention cloud category globally. We are on a mission to enable 100% revenue growth globally year over year by building a demand generation engine that delivers consistent, predictable and reliable demand.
We are in the process of building Centres of Excellence for various streams of marketing such as brand, performance marketing, content marketing, website, partner marketing, customer marketing, field marketing, product marketing and more.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
via Startup Jobs
schedule_type: Full-time
About the Role:
As the Director of Partnership, you will be responsible for supporting CleverTap's growing partner ecosystem in the NAM (North America) region. From recruiting new partners and supporting key business development initiatives to execution you will be playing a key leadership role in the growth and success of CleverTap. You will work closely with the global partner team and the... local regional sales teams.
What will you do:
- Recruit
About the Role:
As the Director of Partnership, you will be responsible for supporting CleverTap's growing partner ecosystem in the NAM (North America) region. From recruiting new partners and supporting key business development initiatives to execution you will be playing a key leadership role in the growth and success of CleverTap. You will work closely with the global partner team and the... local regional sales teams.
What will you do:
- Recruit and build a strong portfolio of Martech ecosystem Integration & Solution Partners (Ex: Attribution, CDP, Analytics, GPS, System Integrators, and App Growth Agencies)
- Develop, nurture and own relationships to generate new business opportunities, working with all the stakeholders within established partnerships in the NAM Region
- Partner closely work North American VP/General Manager and Sales Teams to develop GTM strategy that help increase win conversions and post-sale customer “stickiness”
- Enable partner through training, review cadences and sharing best practices
- Create a healthy account pipeline (BD) Business Development along with the sales team
- Work with the marketing team to orchestrate the GTM strategy for the region
What are we looking for?
- Min 5+ Years of experience Managing SaaS Partnerships
- Candidates who have experience working at MarTech partners (Ex: Engagement, Attribution, Reporting, CDP companies) is preferred
- Bachelor's Degree from an accredited college or university
- Strong Interpersonal skills
- Willingness to travel
Measures of Success:
- Partner sourced and Partner influenced SALs (Sales Accepted Leads)
- Onboard relevant targeted Partners
- Increase in conversion % across the generated lead funnel
Who will you report to: Global VP of Partnerships
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Sales Operations being a part of an aggressively growing Company and a Sales Organization, plays a pivotal role in Onboarding, Enabling and Driving superior performance among the Sales & Marketing Organization. With the average tenure of the team < 1 year, Sales Operations Function has a bigger and more ambitious role to play in enabling the Growth Operations for the organization with responsibilities encompassing Sales Enablement, Business Partnership, Process Excellence, Tools & Data, Variable Compensation and Sales Support Operations.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
As the Director of Partnership, you will be responsible for supporting CleverTap's growing partner ecosystem in the NAM (North America) region. From recruiting new partners and supporting key business development initiatives to execution you will be playing a key leadership role in the growth and success of CleverTap. You will work closely with the global partner team and the... local regional sales teams.
What will you do:
- Recruit and build a strong portfolio of Martech ecosystem Integration & Solution Partners (Ex: Attribution, CDP, Analytics, GPS, System Integrators, and App Growth Agencies)
- Develop, nurture and own relationships to generate new business opportunities, working with all the stakeholders within established partnerships in the NAM Region
- Partner closely work North American VP/General Manager and Sales Teams to develop GTM strategy that help increase win conversions and post-sale customer “stickiness”
- Enable partner through training, review cadences and sharing best practices
- Create a healthy account pipeline (BD) Business Development along with the sales team
- Work with the marketing team to orchestrate the GTM strategy for the region
What are we looking for?
- Min 5+ Years of experience Managing SaaS Partnerships
- Candidates who have experience working at MarTech partners (Ex: Engagement, Attribution, Reporting, CDP companies) is preferred
- Bachelor's Degree from an accredited college or university
- Strong Interpersonal skills
- Willingness to travel
Measures of Success:
- Partner sourced and Partner influenced SALs (Sales Accepted Leads)
- Onboard relevant targeted Partners
- Increase in conversion % across the generated lead funnel
Who will you report to: Global VP of Partnerships
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Sales Operations being a part of an aggressively growing Company and a Sales Organization, plays a pivotal role in Onboarding, Enabling and Driving superior performance among the Sales & Marketing Organization. With the average tenure of the team < 1 year, Sales Operations Function has a bigger and more ambitious role to play in enabling the Growth Operations for the organization with responsibilities encompassing Sales Enablement, Business Partnership, Process Excellence, Tools & Data, Variable Compensation and Sales Support Operations.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
via Trabajo.org
posted_at: 7 days agoschedule_type: Full-time
About the Role:
The Account Executive position is responsible for growing the business in the assigned territory through new business wins by leveraging personal and professional connections, demonstrating executive presence and value proposition of CleverTap . This role requires a strong 'hunter' mindset in a SaaS sales environment with a great track record of closing new business. The ideal... candidate will have at least 5 years selling SaaS Solutions
About the Role:
The Account Executive position is responsible for growing the business in the assigned territory through new business wins by leveraging personal and professional connections, demonstrating executive presence and value proposition of CleverTap . This role requires a strong 'hunter' mindset in a SaaS sales environment with a great track record of closing new business. The ideal... candidate will have at least 5 years selling SaaS Solutions to mid-market and enterprise clients where typical deal size ranges from $30K - $200K/year.
What will you do:
• Key responsibilities include outbound prospecting, maintaining and forecasting accurate pipelines and closing deals in competitive and complex buying cycles.
• Expertise in selling CleverTap value over product features and comfort in building quantified business cases and RO to help clients make a decision in favor of CleverTap.
• Own the business targets for the assigned territory and 'hunt' new logos.
• Establish and build relationships with key prospects through in-person networking events, social media and other channels
• Provide a product demo and impactful presentations to prospects and partners as required. Build a personal sales plan that meets monthly, quarterly and annual assigned sales quota whilst keeping in mind our business and custom sales cycle
• Constantly work on building a strong pipeline for current quarter + next quarter
• Own and lead commercial deal structuring and negotiations with the prospects ensuring required deal closures whilst operating within CleverTap's approved commercial framework.
• Closely work with existing partners in the region and scale the business through them.
• Help our partnerships team identify relevant new partners that can fuel business growth.
• Deliver on the required sales forecast accuracy through strong monthly and quarterly forecasting acumen and pipeline management skills.
• Ensure Salesforce data always remains updated on a daily/weekly basis with meeting notes, sales funnel update, etc.
• Work and collaborate with an extended teams such as Marketing, SDR and Pre-Sales
What are we looking for?
Must have:
• At least 5 years of experience in SaaS selling.
• Stronger fit exists for those having experience in working in a startup with a go-getting, hands-on approach.
• Demonstrated ability to build a territory plan from pipeline creation to deal closure.
• Connect and contacts in the potential customer ecosystem.
• Proficiency in French & English speaking is a must.
• Proven experience in leading and building a new business in the EU region.
• Excellent communication and presentation skills and ability to build relationships.
• Strong planning and organizing skills.
• Good working knowledge of a CRM (ideally Salesforce).
Good to have:
• Background in Mid-market and/or Enterprise sales for Marketing Technology (MarTech)Trained and incorporates MEDDPICC or other relevant sales methodology into deal management.
• Data driven approach towards planning.
Measures of Success:
• Quota Attainment (booking and ARR)
• Pipeline Coverage
• Win Rate
• Sales Productivity Metrics
• Sales activity data - Emails, Meetings, Marketing campaigns,etc.
Who will you report to: Regional Vice President of Sales for Europe
Why join us?
• Be a part of a global growth stage startup.
• Work in a fast-paced, dynamic environment where your contribution matters.
• You are passionate about technology and its impact on the high growth mobile technology space.
• Innovate at scale, with learning opportunities.
What is working at CleverTap like?
• Be a part of a global category creator
• hyper growth B2B SaaS startup- Work in a fast-paced, dynamic environment where your contribution matters
• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
• Accountability and driving outcomes is the key to success
• Your career here is limited by you and nothing else
• Teamwork trumps individual success
• You are passionate about experience technology and its impact on enabling growth
• Innovate at scale, with learning opportunities and having fun along the way
About the Function:
We are outcome driven and we run with heart while leading with our core values:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB - the world's first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
The Account Executive position is responsible for growing the business in the assigned territory through new business wins by leveraging personal and professional connections, demonstrating executive presence and value proposition of CleverTap . This role requires a strong 'hunter' mindset in a SaaS sales environment with a great track record of closing new business. The ideal... candidate will have at least 5 years selling SaaS Solutions to mid-market and enterprise clients where typical deal size ranges from $30K - $200K/year.
What will you do:
• Key responsibilities include outbound prospecting, maintaining and forecasting accurate pipelines and closing deals in competitive and complex buying cycles.
• Expertise in selling CleverTap value over product features and comfort in building quantified business cases and RO to help clients make a decision in favor of CleverTap.
• Own the business targets for the assigned territory and 'hunt' new logos.
• Establish and build relationships with key prospects through in-person networking events, social media and other channels
• Provide a product demo and impactful presentations to prospects and partners as required. Build a personal sales plan that meets monthly, quarterly and annual assigned sales quota whilst keeping in mind our business and custom sales cycle
• Constantly work on building a strong pipeline for current quarter + next quarter
• Own and lead commercial deal structuring and negotiations with the prospects ensuring required deal closures whilst operating within CleverTap's approved commercial framework.
• Closely work with existing partners in the region and scale the business through them.
• Help our partnerships team identify relevant new partners that can fuel business growth.
• Deliver on the required sales forecast accuracy through strong monthly and quarterly forecasting acumen and pipeline management skills.
• Ensure Salesforce data always remains updated on a daily/weekly basis with meeting notes, sales funnel update, etc.
• Work and collaborate with an extended teams such as Marketing, SDR and Pre-Sales
What are we looking for?
Must have:
• At least 5 years of experience in SaaS selling.
• Stronger fit exists for those having experience in working in a startup with a go-getting, hands-on approach.
• Demonstrated ability to build a territory plan from pipeline creation to deal closure.
• Connect and contacts in the potential customer ecosystem.
• Proficiency in French & English speaking is a must.
• Proven experience in leading and building a new business in the EU region.
• Excellent communication and presentation skills and ability to build relationships.
• Strong planning and organizing skills.
• Good working knowledge of a CRM (ideally Salesforce).
Good to have:
• Background in Mid-market and/or Enterprise sales for Marketing Technology (MarTech)Trained and incorporates MEDDPICC or other relevant sales methodology into deal management.
• Data driven approach towards planning.
Measures of Success:
• Quota Attainment (booking and ARR)
• Pipeline Coverage
• Win Rate
• Sales Productivity Metrics
• Sales activity data - Emails, Meetings, Marketing campaigns,etc.
Who will you report to: Regional Vice President of Sales for Europe
Why join us?
• Be a part of a global growth stage startup.
• Work in a fast-paced, dynamic environment where your contribution matters.
• You are passionate about technology and its impact on the high growth mobile technology space.
• Innovate at scale, with learning opportunities.
What is working at CleverTap like?
• Be a part of a global category creator
• hyper growth B2B SaaS startup- Work in a fast-paced, dynamic environment where your contribution matters
• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
• Accountability and driving outcomes is the key to success
• Your career here is limited by you and nothing else
• Teamwork trumps individual success
• You are passionate about experience technology and its impact on enabling growth
• Innovate at scale, with learning opportunities and having fun along the way
About the Function:
We are outcome driven and we run with heart while leading with our core values:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB - the world's first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
via Built In San Francisco
posted_at: 19 days agoschedule_type: Full-timework_from_home: 1
About the Role:
As an Onboarding manager you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases
...
What will you do:
-Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV).
- Work closely with the designated Customer
About the Role:
As an Onboarding manager you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases
...
What will you do:
-Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV).
- Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful "Go Live."
- Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
- Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
- Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
- Engage with customers during the onboarding process and help them with dashboard training, Use case implementation and campaign creation
What are we looking for?
Must Have:
- Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
- Project Management, Technical Problem Solving and Customer engagement skills
- Understanding of Business process,Software design and deployment, Database concepts
- Understanding of Project Management methods & tools
- 3-5 years of experience
- Fluent Vietnamese speaker.
Good to Have:
- 2-3 Years experience of “Onboarding” SaaS customers is desirable.
- 3-5 years of experience in a customer facing role involving SaaS Product Implementation.
- Prior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage.
Measures of Success:
- Successful Go-Live
- Time to Value (TTV)
- Customer Satisfaction Score
- Product Adoption (Breadth/ Depth)
Who will you report to: Senior Director Onboarding
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
As an Onboarding manager you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases
...
What will you do:
-Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV).
- Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful "Go Live."
- Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
- Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
- Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
- Engage with customers during the onboarding process and help them with dashboard training, Use case implementation and campaign creation
What are we looking for?
Must Have:
- Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
- Project Management, Technical Problem Solving and Customer engagement skills
- Understanding of Business process,Software design and deployment, Database concepts
- Understanding of Project Management methods & tools
- 3-5 years of experience
- Fluent Vietnamese speaker.
Good to Have:
- 2-3 Years experience of “Onboarding” SaaS customers is desirable.
- 3-5 years of experience in a customer facing role involving SaaS Product Implementation.
- Prior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage.
Measures of Success:
- Successful Go-Live
- Time to Value (TTV)
- Customer Satisfaction Score
- Product Adoption (Breadth/ Depth)
Who will you report to: Senior Director Onboarding
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
via Built In San Francisco
posted_at: 19 days agoschedule_type: Full-timework_from_home: 1
About the Role:
As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management
...
What will you do:
- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
- Develop an
About the Role:
As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management
...
What will you do:
- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
- Develop an intimate understanding of your customers’ businesses, conduct health checks
- Develop a network of champions within each account through education, coaching, and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and analytics
- Enlighten our customers with insights gleaned from their own data and industry trends
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality
- Liaison between your customers and all the internal teams
- Handle customer concerns with confidence, putting them at ease.
What we are looking for?
Must have:
- Great presentation skills (interpersonal & with customers) exception handling and escalation management
- Graduation (Preferably in Engineering/Technology)
- 3+ years of experience as a Customer Success Manager or Account Manager, preference for marketing, agency, or consulting experience
- Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
- Flexibility to travel domestically/internationally if required
- Ability to speak fluently in English & Bahasa- Account management experience, closely working with customers for product features / Use Case adoption and consumption.
Good to have:
- Experience in SaaS
Measures of Success:
- GRR (Gross Retention Rate) & NRR (Net Retention Rate)
- Customer Delight Score (NPS, CSAT)
- Product Adoption & Consumption - breadth and depth
Who will you report to: Customer Success Director
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products. The key performance indicator of our effective and efficient Customer Success strategy is typically decreased customer churn and increased up-sell opportunities. The goal of the Customer Success team is to make the customer as successful as possible, which in turn, improves customer lifetime value (CLTV) for the company. The key sub-functions of CleverTap’s CS team are the technical and knowledge enablement of customers, identifying growth opportunities for customers, and forecasting the churn risk.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management
...
What will you do:
- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
- Develop an intimate understanding of your customers’ businesses, conduct health checks
- Develop a network of champions within each account through education, coaching, and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and analytics
- Enlighten our customers with insights gleaned from their own data and industry trends
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality
- Liaison between your customers and all the internal teams
- Handle customer concerns with confidence, putting them at ease.
What we are looking for?
Must have:
- Great presentation skills (interpersonal & with customers) exception handling and escalation management
- Graduation (Preferably in Engineering/Technology)
- 3+ years of experience as a Customer Success Manager or Account Manager, preference for marketing, agency, or consulting experience
- Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
- Flexibility to travel domestically/internationally if required
- Ability to speak fluently in English & Bahasa- Account management experience, closely working with customers for product features / Use Case adoption and consumption.
Good to have:
- Experience in SaaS
Measures of Success:
- GRR (Gross Retention Rate) & NRR (Net Retention Rate)
- Customer Delight Score (NPS, CSAT)
- Product Adoption & Consumption - breadth and depth
Who will you report to: Customer Success Director
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products. The key performance indicator of our effective and efficient Customer Success strategy is typically decreased customer churn and increased up-sell opportunities. The goal of the Customer Success team is to make the customer as successful as possible, which in turn, improves customer lifetime value (CLTV) for the company. The key sub-functions of CleverTap’s CS team are the technical and knowledge enablement of customers, identifying growth opportunities for customers, and forecasting the churn risk.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter Show more details...
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