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Most recent job postings at The Columbian
via Glassdoor
posted_at: 9 days agoschedule_type: Full-timesalary: 50K–58K a yearwork_from_home: 1
Position Summary: Provide business analysis and testing support. Serve as liaison between business process user areas, management, and systems groups to define process requirements, by analyzing objectives, systems and procedures. Develop and maintain documentation for business requirements and recommendations for improvement. Responsible for testing phase of code/configuration releases to... production systems with the primary focus on OIPA and Insurance
Position Summary: Provide business analysis and testing support. Serve as liaison between business process user areas, management, and systems groups to define process requirements, by analyzing objectives, systems and procedures. Develop and maintain documentation for business requirements and recommendations for improvement. Responsible for testing phase of code/configuration releases to... production systems with the primary focus on OIPA and Insurance Elements. Ensure software releases meet the quality, usability and functional expectations set forth by the business. Develop and support the planning, design and execution of test plans and test scripts, while adhering to accepted testing practices.
Essential Duties and Responsibilities
• Work closely with business process department personnel to gather functional requirements.
• Analyze business functions with sensitivity to process improvement.
• Develop and maintain business and process specifications to support department projects.
• Convey requirements and specifications to IS development groups.
• Participate in solution development and facilitate User Acceptance Testing
• Participate in ALIS/OIPA Support line and resolution of productional issues, including problem policies and cycle errors.
• Design and implement testing strategy and test plans based on system specifications, business requirements or user stories.
• Create test plans with testing scenarios and detailed testing steps.
• Execute test cases and document results as compared to expected results.
• Report testing observations, including documenting software failures.
• Work with developers and configurators to triage defects.
• Build, support and maintain effective and efficient regression strategy and test plans using appropriate testing tools.
Position Qualifications
• Bachelor’s degree in Business, Accounting, Information Systems, related discipline or the equivalent combination of formal education and experience preferred.
• Minimum 5 years business experience on cross-functional projects
• Minimum 3 years life insurance or testing experience.
Preferred Qualifications (recommended, but not essential, experience, knowledge, skills, etc.)
• At least 3 years of experience with business processes at an insurance company is preferred.
• Insurance Industry education; LOMA, American College, etc.
Knowledge, Technology, Skills, Abilities
• Strong analysis skills
• Testing skills or aptitude to develop
• Ability to conceptualize, document and communicate innovative solutions to meet or exceed business objectives.
• Ability to create and deliver articulate and effective oral presentations to a variety of audiences.
• Participate in working sessions with cross-functional resources.
• Review deliverables and provide input/feedback for other analysts and user groups.
• Act as a liaison between the user communities and internal IT resources
• Experience developing business requirements and translating those requirements into functional system requirements.
• Proficiency with MS Office Tools, including Word, Excel, Project, PowerPoint, and Visio, in order to document requirements and customer experience.
Preferred Skills
• Life insurance background
• Life insurance policy administration system experience
• Experience with Agile methodologies and frequent releases
• Current knowledge of software test lifecycle, defect lifecycle, test design and testing methodologies
Job Type: Full-time
Pay: $50,000.00 - $58,000.00 per year
Benefits:
• 401(k) 8% Match
• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Family leave
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid time off
• Parental leave
• Partner benefits
• Professional development assistance
• Tuition reimbursement
• Vision insurance
• Work from home
Compensation package:
• Bonus pay
Experience level:
• 4 years
Schedule:
• 8 hour shift
• No weekends
Work Location: Remote Show more details...
Essential Duties and Responsibilities
• Work closely with business process department personnel to gather functional requirements.
• Analyze business functions with sensitivity to process improvement.
• Develop and maintain business and process specifications to support department projects.
• Convey requirements and specifications to IS development groups.
• Participate in solution development and facilitate User Acceptance Testing
• Participate in ALIS/OIPA Support line and resolution of productional issues, including problem policies and cycle errors.
• Design and implement testing strategy and test plans based on system specifications, business requirements or user stories.
• Create test plans with testing scenarios and detailed testing steps.
• Execute test cases and document results as compared to expected results.
• Report testing observations, including documenting software failures.
• Work with developers and configurators to triage defects.
• Build, support and maintain effective and efficient regression strategy and test plans using appropriate testing tools.
Position Qualifications
• Bachelor’s degree in Business, Accounting, Information Systems, related discipline or the equivalent combination of formal education and experience preferred.
• Minimum 5 years business experience on cross-functional projects
• Minimum 3 years life insurance or testing experience.
Preferred Qualifications (recommended, but not essential, experience, knowledge, skills, etc.)
• At least 3 years of experience with business processes at an insurance company is preferred.
• Insurance Industry education; LOMA, American College, etc.
Knowledge, Technology, Skills, Abilities
• Strong analysis skills
• Testing skills or aptitude to develop
• Ability to conceptualize, document and communicate innovative solutions to meet or exceed business objectives.
• Ability to create and deliver articulate and effective oral presentations to a variety of audiences.
• Participate in working sessions with cross-functional resources.
• Review deliverables and provide input/feedback for other analysts and user groups.
• Act as a liaison between the user communities and internal IT resources
• Experience developing business requirements and translating those requirements into functional system requirements.
• Proficiency with MS Office Tools, including Word, Excel, Project, PowerPoint, and Visio, in order to document requirements and customer experience.
Preferred Skills
• Life insurance background
• Life insurance policy administration system experience
• Experience with Agile methodologies and frequent releases
• Current knowledge of software test lifecycle, defect lifecycle, test design and testing methodologies
Job Type: Full-time
Pay: $50,000.00 - $58,000.00 per year
Benefits:
• 401(k) 8% Match
• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Family leave
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid time off
• Parental leave
• Partner benefits
• Professional development assistance
• Tuition reimbursement
• Vision insurance
• Work from home
Compensation package:
• Bonus pay
Experience level:
• 4 years
Schedule:
• 8 hour shift
• No weekends
Work Location: Remote Show more details...
via Glassdoor
posted_at: 9 days agoschedule_type: Full-timesalary: 35K–37K a yearwork_from_home: 1
Position Summary: The Customer Service Representative (CSR) handles incoming calls from our customers and agents. Our CSRs work closely with our customers to service policies, address questions and inquiries and provide policy-related information.
Essential Functions...
• Answers inbound calls providing professional customer service to policyholders and agents.
• Provides explanation of customers’ policy information and service inquiries.
•
Position Summary: The Customer Service Representative (CSR) handles incoming calls from our customers and agents. Our CSRs work closely with our customers to service policies, address questions and inquiries and provide policy-related information.
Essential Functions...
• Answers inbound calls providing professional customer service to policyholders and agents.
• Provides explanation of customers’ policy information and service inquiries.
• Responds to written, electronic and verbal work requests.
• Processes work items on multiple systems in a timely manner.
• Assumes ownership and timelines in supporting customers and agents.
• Performs various tasks and navigates through multiple systems simultaneously to service customers.
• Follows up on customer inquiries when needed.
• Maintains established levels of productivity and quality standards within a fast-paced environment.
• Completes assigned tasks and other duties as assigned when needed.
• Demonstrates a willingness to learn Company products.
Minimum Qualifications:
• High school diploma or GED
• One year customer service experience in fast paced setting
• Capacity to work independently
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong computer competency
• Strong attention to detail
• Adequate internet connectivity (if working remotely)
• Dedicated space to work from home (if working remotely)
• Life insurance knowledge or experience (preferred, not required)
• One year call center experience (preferred, not required
EOE
Job Type: Full-time
Pay: $35,000.00 - $37,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
Weekly day range:
• Monday to Friday
Work setting:
• Hybrid remote
• Office
• Remote
COVID-19 considerations:
No current restrictions.
Work Location: Remote Show more details...
Essential Functions...
• Answers inbound calls providing professional customer service to policyholders and agents.
• Provides explanation of customers’ policy information and service inquiries.
• Responds to written, electronic and verbal work requests.
• Processes work items on multiple systems in a timely manner.
• Assumes ownership and timelines in supporting customers and agents.
• Performs various tasks and navigates through multiple systems simultaneously to service customers.
• Follows up on customer inquiries when needed.
• Maintains established levels of productivity and quality standards within a fast-paced environment.
• Completes assigned tasks and other duties as assigned when needed.
• Demonstrates a willingness to learn Company products.
Minimum Qualifications:
• High school diploma or GED
• One year customer service experience in fast paced setting
• Capacity to work independently
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong computer competency
• Strong attention to detail
• Adequate internet connectivity (if working remotely)
• Dedicated space to work from home (if working remotely)
• Life insurance knowledge or experience (preferred, not required)
• One year call center experience (preferred, not required
EOE
Job Type: Full-time
Pay: $35,000.00 - $37,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
Weekly day range:
• Monday to Friday
Work setting:
• Hybrid remote
• Office
• Remote
COVID-19 considerations:
No current restrictions.
Work Location: Remote Show more details...
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