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Most recent job postings at computerhowtoguide
via Indeed
posted_at: 11 hours agoschedule_type: Part-time
Oakley’s Texas Bar and Grill is hiring a part-time computer technician. Flexible hours, work at your own convenience, perfect for a student. Responsibilities include maintaining/updating our POS system, installing/troubleshooting printers and scanners, managing our camera systems, electronic gaming machines, etc.
Job Type: Part-time...
Pay: From $25.00 per hour
Ability to Relocate:
• Waco, TX 76710: Relocate before starting work (Required)
Work
Oakley’s Texas Bar and Grill is hiring a part-time computer technician. Flexible hours, work at your own convenience, perfect for a student. Responsibilities include maintaining/updating our POS system, installing/troubleshooting printers and scanners, managing our camera systems, electronic gaming machines, etc.
Job Type: Part-time...
Pay: From $25.00 per hour
Ability to Relocate:
• Waco, TX 76710: Relocate before starting work (Required)
Work Location: In person Show more details...
Job Type: Part-time...
Pay: From $25.00 per hour
Ability to Relocate:
• Waco, TX 76710: Relocate before starting work (Required)
Work Location: In person Show more details...
via Indeed
posted_at: 18 hours agoschedule_type: Full-time
TO: All IBAA-TEA Members Brockton Public Schools FROM: Dr. Kathleen F. Moran, Assistant Superintendent of Human ResourcesSUBJECT: Computer Technician Technology Services DepartmentAccording to the terms of the contract, the following computer technician position is being advertised. Minimum Qualifications: At least 3 years experience in the IT fieldExperience in a Microsoft AD... environmentPreferred Qualifications: Technical certifications such as
TO: All IBAA-TEA Members Brockton Public Schools FROM: Dr. Kathleen F. Moran, Assistant Superintendent of Human ResourcesSUBJECT: Computer Technician Technology Services DepartmentAccording to the terms of the contract, the following computer technician position is being advertised. Minimum Qualifications: At least 3 years experience in the IT fieldExperience in a Microsoft AD... environmentPreferred Qualifications: Technical certifications such as A+ N+Microsoft certifications such as MCP, MCTS, MTAExperience with Microsoft Windows 10, Windows 8, and Windows 7Experience with a work order entry system and inventory systemExperience with Microsoft SCCM, Ghost, or other imaging/deployment softwareDuties and Responsibilities: Support and maintain the districts computer systems, such as desktops, laptops, and tablets as well as their peripherals.Support and maintain all AV inventory, such as Interactive boards, document cameras, and sound systems.
Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal performance.Troubleshoot problem areas in a timely and accurate fashion.Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately document instances of hardware failure, repair, installation, and removal. Support development and implementation of new computer projects and new hardware installations.Report to the Senior Technician of Technology Services.Compensation: According to the Contract Further duties, responsibilities and expectations of this position will be discussed with each applicant at the time of the interview.PLEASE NOTE: Brockton residency must be established within one year of initial employment Show more details...
Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal performance.Troubleshoot problem areas in a timely and accurate fashion.Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately document instances of hardware failure, repair, installation, and removal. Support development and implementation of new computer projects and new hardware installations.Report to the Senior Technician of Technology Services.Compensation: According to the Contract Further duties, responsibilities and expectations of this position will be discussed with each applicant at the time of the interview.PLEASE NOTE: Brockton residency must be established within one year of initial employment Show more details...
via Indeed
posted_at: 3 days agoschedule_type: Full-timesalary: 47K–52K a year
Alpha Vending is looking for a technician who will be responsible for installing, configuring, upgrading, diagnosing, and troubleshooting hardware and software problems. Perform preventative maintenance on our equipment and ensure that IT infrastructure is in place and used to its maximum capabilities.
The ideal candidate will be able to work diligently and accurately and will possess great... problem-solving ability to fix issues and ensure functionality.
Primary
Alpha Vending is looking for a technician who will be responsible for installing, configuring, upgrading, diagnosing, and troubleshooting hardware and software problems. Perform preventative maintenance on our equipment and ensure that IT infrastructure is in place and used to its maximum capabilities.
The ideal candidate will be able to work diligently and accurately and will possess great... problem-solving ability to fix issues and ensure functionality.
Primary Responsibilities:
• Installation and technical assistance at various local business sites.
• Installation and configuration of hardware and software across multiple devices
• The majority of time spent traveling with hands-on tasks and emergency remote support.
• Transport, delivery, and setup of technical equipment.
• Training clients on company products and services, both on-site and remotely.
• Addressing issues related to Microsoft Windows / UNIX systems.
• Supporting users in virtual desktop environments and performing network troubleshooting
• Provide remote support through phone, chat, and other channels
• Manage emergency technical issues and ensure proper communication protocols
• Conducting stock checks, maintaining inventory records, and overseeing warehouseorganization.
• Keeping detailed logs, developing training materials, and updating CRM data.
• Maintaining and expanding knowledge in relevant technical areas.
Additional Duties:
• Regular checks on CRM data accuracy.
• Sourcing parts and maintaining company vehicles.
• Adhering to company SOPs and maintaining current Health and Safety procedures knowledge.
Experience Requirements:
• Proven experience as computer technician or similar role
• Experience working as a field technician with small local businesses is preferred
• Thorough knowledge of computer systems and IT components
• Excellent troubleshooting skills
• Very good communication abilities
• Exceptional organizing and time-management skills
• Relevant certifications (e.g. CompTIA A+) will be an advantage
• Ability to lift or move around some heavy machines/kiosks/devices if needed
• Bilingual in Spanish will put you on top of our list
Why Alpha Vending?
• Casual environment focused on teamwork
• Extensive industry and technology training
• Career development program
• Competitive salary
• Monthly health reimbursement arrangement (HRA)
• Comprehensive benefits including 100% work-related gas, tolls and parking reimbursement
• Paid time off
This position requires to stay on route at least 90% of the time. Candidates must own a car and have valid Driver's License.
Please note that first 2 weeks of training will be conducted in our office in Philadelphia and the position also includes occasional visits to our office.
• In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.
Job Type: Full-time
Pay: $47,000.00 - $52,000.00 per year
Benefits:
• Health insurance
• Paid time off
Schedule:
• 8 hour shift
• Day shift
• Weekends as needed
Experience:
• Windows: 1 year (Preferred)
• Route driving: 2 years (Required)
• Field service: 2 years (Required)
• CRM software: 2 years (Preferred)
• Computer hardware: 2 years (Required)
• Computer operation: 2 years (Required)
• Software troubleshooting: 2 years (Required)
• Network installation: 2 years (Preferred)
License/Certification:
• Driver's License (Required)
Work Location: On the road Show more details...
The ideal candidate will be able to work diligently and accurately and will possess great... problem-solving ability to fix issues and ensure functionality.
Primary Responsibilities:
• Installation and technical assistance at various local business sites.
• Installation and configuration of hardware and software across multiple devices
• The majority of time spent traveling with hands-on tasks and emergency remote support.
• Transport, delivery, and setup of technical equipment.
• Training clients on company products and services, both on-site and remotely.
• Addressing issues related to Microsoft Windows / UNIX systems.
• Supporting users in virtual desktop environments and performing network troubleshooting
• Provide remote support through phone, chat, and other channels
• Manage emergency technical issues and ensure proper communication protocols
• Conducting stock checks, maintaining inventory records, and overseeing warehouseorganization.
• Keeping detailed logs, developing training materials, and updating CRM data.
• Maintaining and expanding knowledge in relevant technical areas.
Additional Duties:
• Regular checks on CRM data accuracy.
• Sourcing parts and maintaining company vehicles.
• Adhering to company SOPs and maintaining current Health and Safety procedures knowledge.
Experience Requirements:
• Proven experience as computer technician or similar role
• Experience working as a field technician with small local businesses is preferred
• Thorough knowledge of computer systems and IT components
• Excellent troubleshooting skills
• Very good communication abilities
• Exceptional organizing and time-management skills
• Relevant certifications (e.g. CompTIA A+) will be an advantage
• Ability to lift or move around some heavy machines/kiosks/devices if needed
• Bilingual in Spanish will put you on top of our list
Why Alpha Vending?
• Casual environment focused on teamwork
• Extensive industry and technology training
• Career development program
• Competitive salary
• Monthly health reimbursement arrangement (HRA)
• Comprehensive benefits including 100% work-related gas, tolls and parking reimbursement
• Paid time off
This position requires to stay on route at least 90% of the time. Candidates must own a car and have valid Driver's License.
Please note that first 2 weeks of training will be conducted in our office in Philadelphia and the position also includes occasional visits to our office.
• In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.
Job Type: Full-time
Pay: $47,000.00 - $52,000.00 per year
Benefits:
• Health insurance
• Paid time off
Schedule:
• 8 hour shift
• Day shift
• Weekends as needed
Experience:
• Windows: 1 year (Preferred)
• Route driving: 2 years (Required)
• Field service: 2 years (Required)
• CRM software: 2 years (Preferred)
• Computer hardware: 2 years (Required)
• Computer operation: 2 years (Required)
• Software troubleshooting: 2 years (Required)
• Network installation: 2 years (Preferred)
License/Certification:
• Driver's License (Required)
Work Location: On the road Show more details...
via USAJobs
posted_at: 2 days agoschedule_type: Full-timesalary: 103,409 a year
You will serve as a COMPUTER SCIENTIST in the Software Engineering Branch, Systems Integration Services Division, Information Technology Services Department of NAVOCEANO BAY ST LOUIS.
You will serve as a COMPUTER SCIENTIST in the Software Engineering Branch, Systems Integration Services Division, Information Technology Services Department of NAVOCEANO BAY ST LOUIS.
Show more details...
via Indeed
posted_at: 3 days agoschedule_type: Full-timesalary: 15–16 an hour
Job Description
As a Computer Repair Technician, you’ll play a crucial role in ensuring that computer systems run smoothly for our customers. Your expertise will be essential in diagnosing, troubleshooting, and repairing both hardware and software issues. We’re looking for someone who combines technical know-how with exceptional customer service skills...
Why Join Us:
• Hourly pay, starting at $15 - $16 per hour + uncapped bonuses and commissions,
Job Description
As a Computer Repair Technician, you’ll play a crucial role in ensuring that computer systems run smoothly for our customers. Your expertise will be essential in diagnosing, troubleshooting, and repairing both hardware and software issues. We’re looking for someone who combines technical know-how with exceptional customer service skills...
Why Join Us:
• Hourly pay, starting at $15 - $16 per hour + uncapped bonuses and commissions, earn approximately an extra $800 per month through bonuses and commissions.
• Comprehensive benefits: Life, Vision, Dental, Health Insurance and Paid Vacation.
• Career advancement opportunities
Responsibilities:
Diagnose and Troubleshoot:
• Identify and resolve hardware and software problems efficiently.
• Provide timely solutions to technical issues faced by customers.
Customer Interaction:
• Explain complex technical concepts in a simple, non-technical manner.
• Offer recommendations for problem resolution.
• Provide repair and replacement estimates to customers.
Quality Standards:
• Ensure that all repairs meet or exceed uBreakiFix by Asurion quality standards.
• Maintain accurate records of repairs and fixes for future reference.
Customer Service Excellence:
• Greet customers warmly and maintain a positive work environment.
• Answer phone calls professionally and courteously.
• Exceed customer expectations by delivering superior service through the “serve, solve, and sell” approach.
Inventory Management:
• Keep track of all devices and safeguard store stock.
• Utilize the point-of-sale system to maintain real-time customer information and repair status.
Maintenance:
• Set up hardware, install, and configure software and drivers.
• Maintain and repair technological equipment (e.g., routers) and peripheral devices.
Qualifications:
Technical Skills:
• Proven technical, problem-solving, and analytical abilities.
• Proficiency in Microsoft Office.
• Experience with repair of computer hardware and software
• Experience in soldering. Preferred but not required.
• Familiarity with internet security and data privacy principles.
Customer Service:
• Outstanding customer service skills.
• Strong written and oral communication abilities.
• Exceptional organizational skills.
• Maintain cleanliness of the store at all times.
Preferred Qualifications:
• A+ Certification.
• Wise Certification.
• Apple Certified Macintosh Technician (ACMT).
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Technical degree or certification in Electronics or Consumer Electronics
• Previous experience working at retail electronics store
• Flexibility for variable retail schedules.
• Pass background checks: criminal record, driving record and drug test screening.
Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
On Demand Services LLC dba uBreakiFix by Asurion is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 10 hour shift
• Day shift
• Monday to Friday
• Weekends as needed
Supplemental pay types:
• Bonus opportunities
• Commission pay
Application Question(s):
• Do you have experience of repairing Dell Computers?
Experience:
• Soldering: 1 year (Required)
• Computer hardware repair: 1 year (Required)
License/Certification:
• Driver's License (Required)
Work Location: In person Show more details...
As a Computer Repair Technician, you’ll play a crucial role in ensuring that computer systems run smoothly for our customers. Your expertise will be essential in diagnosing, troubleshooting, and repairing both hardware and software issues. We’re looking for someone who combines technical know-how with exceptional customer service skills...
Why Join Us:
• Hourly pay, starting at $15 - $16 per hour + uncapped bonuses and commissions, earn approximately an extra $800 per month through bonuses and commissions.
• Comprehensive benefits: Life, Vision, Dental, Health Insurance and Paid Vacation.
• Career advancement opportunities
Responsibilities:
Diagnose and Troubleshoot:
• Identify and resolve hardware and software problems efficiently.
• Provide timely solutions to technical issues faced by customers.
Customer Interaction:
• Explain complex technical concepts in a simple, non-technical manner.
• Offer recommendations for problem resolution.
• Provide repair and replacement estimates to customers.
Quality Standards:
• Ensure that all repairs meet or exceed uBreakiFix by Asurion quality standards.
• Maintain accurate records of repairs and fixes for future reference.
Customer Service Excellence:
• Greet customers warmly and maintain a positive work environment.
• Answer phone calls professionally and courteously.
• Exceed customer expectations by delivering superior service through the “serve, solve, and sell” approach.
Inventory Management:
• Keep track of all devices and safeguard store stock.
• Utilize the point-of-sale system to maintain real-time customer information and repair status.
Maintenance:
• Set up hardware, install, and configure software and drivers.
• Maintain and repair technological equipment (e.g., routers) and peripheral devices.
Qualifications:
Technical Skills:
• Proven technical, problem-solving, and analytical abilities.
• Proficiency in Microsoft Office.
• Experience with repair of computer hardware and software
• Experience in soldering. Preferred but not required.
• Familiarity with internet security and data privacy principles.
Customer Service:
• Outstanding customer service skills.
• Strong written and oral communication abilities.
• Exceptional organizational skills.
• Maintain cleanliness of the store at all times.
Preferred Qualifications:
• A+ Certification.
• Wise Certification.
• Apple Certified Macintosh Technician (ACMT).
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Technical degree or certification in Electronics or Consumer Electronics
• Previous experience working at retail electronics store
• Flexibility for variable retail schedules.
• Pass background checks: criminal record, driving record and drug test screening.
Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
On Demand Services LLC dba uBreakiFix by Asurion is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 10 hour shift
• Day shift
• Monday to Friday
• Weekends as needed
Supplemental pay types:
• Bonus opportunities
• Commission pay
Application Question(s):
• Do you have experience of repairing Dell Computers?
Experience:
• Soldering: 1 year (Required)
• Computer hardware repair: 1 year (Required)
License/Certification:
• Driver's License (Required)
Work Location: In person Show more details...
via USAJobs
posted_at: 15 days agoschedule_type: Full-timesalary: 79,735 a year
Click on "Learn more about this agency" button below for IMPORTANT additional information.
The primary purpose of this position is to serve as an advance trainee, to receive on-the job training, and to complete developmental assignments and training outlines in the formal training and development plan.
Click on "Learn more about this agency" button below for IMPORTANT additional information.
The primary purpose of this position is to serve as an advance trainee, to receive on-the job training, and to complete developmental assignments and training outlines in the formal training and development plan. Show more details...
The primary purpose of this position is to serve as an advance trainee, to receive on-the job training, and to complete developmental assignments and training outlines in the formal training and development plan. Show more details...
via Indeed
posted_at: 8 days agoschedule_type: Full-time, Part-time, and Temp worksalary: 10–13 an hour
```Duties:```
- Provide technical support and troubleshooting for computer hardware, software, and networking issues
- Install, configure, and maintain computer systems and peripherals...
- Respond to customer inquiries and provide excellent customer service
- Collaborate with cross-functional teams to resolve technical issues
- Document all support activities and resolutions in Jira or similar ticketing system
```Qualifications:```
- Proven experience
```Duties:```
- Provide technical support and troubleshooting for computer hardware, software, and networking issues
- Install, configure, and maintain computer systems and peripherals...
- Respond to customer inquiries and provide excellent customer service
- Collaborate with cross-functional teams to resolve technical issues
- Document all support activities and resolutions in Jira or similar ticketing system
```Qualifications:```
- Proven experience in desktop support or IT support role
- Strong knowledge of computer hardware, software, and networking concepts
- Excellent communication skills, both verbal and written
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail
If you are a skilled Computer Technician with a passion for providing technical support and delivering exceptional customer service, we want to hear from you! Join our team and contribute to the success of our organization by ensuring the smooth operation of computer systems.
Please note that this is not an entry-level position. Previous experience in desktop support or IT support is required.
Benefits:
- Competitive salary based on experience
Apply now to be part of our dynamic team of Computer Technicians!
Job Types: Full-time, Part-time, Temporary
Pay: $10.00 - $13.00 per hour
Expected hours: No more than 40 per week
Benefits:
• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance
Compensation package:
• Bonus opportunities
• Hourly pay
• Weekly pay
Experience level:
• Under 1 year
Schedule:
• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed
Work Location: In person Show more details...
- Provide technical support and troubleshooting for computer hardware, software, and networking issues
- Install, configure, and maintain computer systems and peripherals...
- Respond to customer inquiries and provide excellent customer service
- Collaborate with cross-functional teams to resolve technical issues
- Document all support activities and resolutions in Jira or similar ticketing system
```Qualifications:```
- Proven experience in desktop support or IT support role
- Strong knowledge of computer hardware, software, and networking concepts
- Excellent communication skills, both verbal and written
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail
If you are a skilled Computer Technician with a passion for providing technical support and delivering exceptional customer service, we want to hear from you! Join our team and contribute to the success of our organization by ensuring the smooth operation of computer systems.
Please note that this is not an entry-level position. Previous experience in desktop support or IT support is required.
Benefits:
- Competitive salary based on experience
Apply now to be part of our dynamic team of Computer Technicians!
Job Types: Full-time, Part-time, Temporary
Pay: $10.00 - $13.00 per hour
Expected hours: No more than 40 per week
Benefits:
• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance
Compensation package:
• Bonus opportunities
• Hourly pay
• Weekly pay
Experience level:
• Under 1 year
Schedule:
• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed
Work Location: In person Show more details...
via Indeed
posted_at: 2 days agoschedule_type: Full-timesalary: 30–32 an hour
Job Description:
• As an client Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues.
• You create and maintain documentation on technologies you support and are able to effectively passdown knowledge of these technologies to junior staff...
• You have basic to intermediate system administration skills and, where applicable, are able to
Job Description:
• As an client Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues.
• You create and maintain documentation on technologies you support and are able to effectively passdown knowledge of these technologies to junior staff...
• You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team.
• You have the ability to automate tasks with scripts when necessary.
• You work autonomously to resolve most support issues.
• You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects.
• You act as the initial escalation point for junior technicians.
• You understand all aspects of the equipment you support.
• You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
Story Behind the Need – Business Group & Key Projects Reason for Request:
• Backfill
Can you give me a little detail about your team culture?
• High performing team of technicians
• Handle overnight escalations
• Create, intelligent, sharp, funny
Typical Day in the Role: Daily Schedule:
• Night shift
• 10pm-6am
Interaction with team/Day to Day:
• Working with 1 other peer
• Extension? Yes
• Conversion? Yes
Compelling Story & Candidate Value Proposition Role interesting:
• Never the same day-to-day. Dynamic environment
Candidate Requirements REQUIRED SKILLS
• Familiarity with computer hardware
Years of Experience:
• 9months+
Degree or Certification:
• Preferred – any computer science degree or certification
Leadership Principle:
• Bias for action
• Deliver results
Top 3 must-have hard skills
• Familiarity with computer hardware
Job Type: Full-time
Salary: $30.00 - $32.00 per hour
Expected hours: 40 per week
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Experience:
• Computer hardware: 5 years (Preferred)
• System administration: 5 years (Preferred)
• Software troubleshooting: 5 years (Preferred)
• Data center: 5 years (Preferred)
Ability to Relocate:
• Boardman, OR: Relocate before starting work (Required)
Work Location: On the road Show more details...
• As an client Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues.
• You create and maintain documentation on technologies you support and are able to effectively passdown knowledge of these technologies to junior staff...
• You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team.
• You have the ability to automate tasks with scripts when necessary.
• You work autonomously to resolve most support issues.
• You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects.
• You act as the initial escalation point for junior technicians.
• You understand all aspects of the equipment you support.
• You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
Story Behind the Need – Business Group & Key Projects Reason for Request:
• Backfill
Can you give me a little detail about your team culture?
• High performing team of technicians
• Handle overnight escalations
• Create, intelligent, sharp, funny
Typical Day in the Role: Daily Schedule:
• Night shift
• 10pm-6am
Interaction with team/Day to Day:
• Working with 1 other peer
• Extension? Yes
• Conversion? Yes
Compelling Story & Candidate Value Proposition Role interesting:
• Never the same day-to-day. Dynamic environment
Candidate Requirements REQUIRED SKILLS
• Familiarity with computer hardware
Years of Experience:
• 9months+
Degree or Certification:
• Preferred – any computer science degree or certification
Leadership Principle:
• Bias for action
• Deliver results
Top 3 must-have hard skills
• Familiarity with computer hardware
Job Type: Full-time
Salary: $30.00 - $32.00 per hour
Expected hours: 40 per week
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Experience:
• Computer hardware: 5 years (Preferred)
• System administration: 5 years (Preferred)
• Software troubleshooting: 5 years (Preferred)
• Data center: 5 years (Preferred)
Ability to Relocate:
• Boardman, OR: Relocate before starting work (Required)
Work Location: On the road Show more details...
via Smart Recruiters Jobs
schedule_type: Full-time
Company Description
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve... problems and improve operations.
Launched by former Big
Company Description
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve... problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com.
Job Description
ProSidian seeks an Information Technology Help Desk Support [IT Desktop Support (Help Desk) Technician] in Ft. Bliss, TX to support Help Desk requirements. The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people.
Based on past history there is a record of 50 tickets processed monthly. The technician will be maintaining and potentially troubleshooting all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service. This individual will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person.
It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The IT Desktop Support Technician shall troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in-person until the work order is complete.
The IT Desktop Support Technician shall also support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Acrobat Pro, as well as Microsoft Outlook setup.
• Objective. The objective is to provide IT Help Desk Services to support Stakeholder User Group And Mission Support Representative Personnel. This includes desktop computers, laptops, printers, and all ancillary items related to these systems as well as telephones and telephone service. The IT Desktop Support Technician will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person, permitting the mission to move forward without undue delays.
Perform all required IT Help Desk functions, tasks, and responsibilities and maintain responsibility for expertise and experience to meet the conditions to perform IT Help Desk services on the Fort Bliss Campus Area Network (CAN) located on East or West Fort Bliss, Texas, within the operational footprint. The operational footprint consists of 250+ personnel (military, civilians, and Contractors). It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The contract for this project is 3 years in duration will annual evaluations.
• Perform IT Help Desk Services (Level 1 & 2 Category Support) on both the computer network as well as telephone system supporting a user base of around 300 people.
• Based on past history there is a record of 40 tickets processed monthly.
• Maintain and potentially troubleshoot all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service.
• Troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person.
• Support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 7 or Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Professional X, and Adobe Professional Suite, as well as Microsoft Outlook setup.
• Maintain a 90% operational capability on a variety of technical systems owned and operated by the government customer. This includes maintenance, updating, backup, and restoring as required.
• All tasks to be conducted are in accordance with the government IT standard operating procedure and protocols.
Personal Computer (PC) and Software Troubleshooting: serve as an initial point of contact for users of Information Systems (IS) and provide advice and assistance to customers encountering software problems. The IT Desktop Support Technician shall troubleshoot PCs and software problems within eight business hours of the reported problem by the Stakeholder User Groups and Mission Support Representatives. Provide a monthly summary of actions performed under this task in the monthly progress report.
Printer/Copier/Fax Support: Configure, test, and add to the FBCAN network printers, copiers, and fax machines. The IT Desktop Support Technician shall perform minor troubleshooting within four business hours of a reported problem to determine if warranty or maintenance services are needed. When it is determined that warranty/maintenance services are required, the contractor shall notify the Information Management Officer (IMO) or the designated IMO representative, who will contact the vendor for service. The contractor shall maintain logs of usage on printers/copiers/faxes when needed for maintenance agreements. Provide a monthly summary of actions performed under this task in the monthly progress report.
Help Desk Support: Respond to and support all requests for services through the Help Desk. Requests for service will be made via email, telephone, or walk-ins. The ProSidian IT Desktop Support Technician shall run the Help Desk on a daily basis. IT Desktop Support Technician shall include:
• Taking requests from Stakeholder User Group and Mission Support Representative personnel; coordinating prioritization of work with the Stakeholder User Group and Mission Support Representative IMO, and taking
• Appropriate action to resolve software/hardware/connectivity issues to restore the user to full service.
• The IT Desktop Support Technician Shall also perform Telephone Control Officer (TCO) duties. TCO duties services include: fulfilling line service requests (LSRs), NIPRnet, and SIPRnet service requests. The IT Desktop Support Technician shall provide a summary of actions performed under this task in the monthly progress report.
Communications Support: The IT Desktop Support Technician shall answer calls and respond to electronic mail from Stakeholder User Groups and Mission Support Representatives to resolve problems with telephones and telephone service within four business hours of the reported problem. The IT Desktop Support Technician shall resolve the problem independently or initiate routing of the reported problem to the appropriate source for resolution. Provide a monthly summary of actions performed under this task in the monthly progress report.
Live Field Experiment Support: The IT Desktop Support Technician shall coordinate with other organizations, Army and non-Army, on an as-needed basis prior to and during Live Field Experiment exercises, to achieve Live Field Experiment exercise support objectives. Coordination tasks include:
• On-site configuration and software support of Stakeholder User Group And Mission Support Representative computers used at the Exercise Control Center (ECC).
• On-site trouble-response for Stakeholder User Group And Mission Support Representative reported problems with telephones and telephone service while operating at the ECC for Live Field Experiment support. The IT Desktop Support Technician shall report and coordinate resolution with the local NEC or technical support personnel within two business hours of receipt of the problem report.
• On-site trouble-response for Stakeholder User Group And Mission Support Representative reported problems with wireless devices while operating at exercise locations for Live Field Experiment support. The IT Desktop Support Technician shall respond within two business hours of the problem reported, resolve if possible, or initiate routing of the reported problem to the appropriate source for resolution.
• The IT Desktop Support Technician will provide support in setting up user computers/workstations prior to Live Field Experiment start dates. Includes imaging computers for Live Field Experiment. Connecting computers to LAN.
• Troubleshooting LAN cable connections, replace/make LAN cables as required for Live Field Experiment.
• The IT Desktop Support Technician will provide support in disconnecting/packing all Live Field Experiment automation equipment at the completion of the Live Field Experiment.
• Provide a monthly summary of actions performed under this task in the monthly progress report.
Qualifications
Employment Requirements: Your employment with the Company is contingent on you maintain the following certifications and qualifications.
• Possess active Computing Technology Industry Association (COMPTIA) A+, and Security+ Certifications.
• Microsoft Technology Specialist Certification (MS Windows 7 and 10)
• Acquire, possess, and maintain appropriate Computing Environment Certification (WIN10) or current computing certificate as directed by the Department of Defense (DoD)
• Acquire, possess, and maintain appropriate certification as a Microsoft Certified Technology Specialist in Windows 10.
• Acquire, possess, and maintain current knowledge of Microsoft operating systems, Office products, and Adobe products.
• DoD Secret Clearance eligibility
• The ProSidian IT Desktop Support Technician shall possess or at minimum be able to obtain and maintain SECRET access eligibility through the completion of a NACLC or equivalent security clearance investigation adjudicated by DoD
• The IT Desktop Support Technician shall provide Microsoft Certified Technology Specialist in Microsoft Windows 7 or Windows 10.
• The ProSidian IT Desktop Support Technician shall either be a United States Citizen or authorized to work in the United States
• The IT Desktop Support Technician shall comply with all applicable laws and regulations, including but not limited to Federal Law, New Mexico and Texas State Law(s), Occupational Safety and Health Administration (OSHA) regulations, Army and installation regulations.
Required Training. As new Information Technology courses or updates required to fulfill the scope of the work become available, IT Desktop Support Technician shall train and certify its employees. As any mandated DoD training or updates are released by the Army, the Government will train and certify contractor employees. IT Desktop Support Technician will be apprised by the Government of training times and location for which Contractor shall schedule its employees to attend. All training will be conducted during normal operational hours.
IT Desktop Support Technician Travel: The primary place of performance will be Fort Bliss, Texas; however The IT Desktop Support Technician shall travel to both other continental United States (CONUS) and outside continental US (OCONUS) locations.
Travel to Germany, travel to the Republic of Korea (ROK), travel to Japan, travel to Poland, and travel throughout the Continental United States
The support outside Fort Bliss, Texas area will be designated as TDY. The IT Desktop Support Technician shall obtain all necessary travel documents to execute travel as required, including but not limited to U.S. Government-issued passports to support OCONUS travel requirements.
• All employees must comply with all guidance, instructions, and general orders applicable to U.S. Armed Forces and DoD civilians and issued by the Theater Commander or his/her representative. This shall include any and all guidance and instructions issued based on the need to ensure mission accomplishment, force protection, and safety.
The IT Desktop Support Technician shall be required to travel to CONUS/OCONUS locations to perform under field conditions and must be responsible to fulfill all current regulatory and policy requirements to ensure mission accomplishment, force protection, and safety when required for travel to Germany, travel to Republic of Korea (ROK), travel to Japan, travel to Poland, and travel throughout the continental United State.
Additional Information
CORE COMPETENCIES
• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams
• Judgment – exercises prudence and insight in the decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks
BENEFITS AND HIGHLIGHTS
ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:
• Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian offers a range of medical plans.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently, these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account (Pending): FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
ADDITIONAL INFORMATION - The Best Way To Apply
• ProSidian is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
• ProSidian has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.
FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON OUR CAREERS SITE AND USE OUR ONLINE APPLICATION PORTAL. See http://www.ProSidian.com/careers/
ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials Show more details...
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve... problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com.
Job Description
ProSidian seeks an Information Technology Help Desk Support [IT Desktop Support (Help Desk) Technician] in Ft. Bliss, TX to support Help Desk requirements. The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people.
Based on past history there is a record of 50 tickets processed monthly. The technician will be maintaining and potentially troubleshooting all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service. This individual will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person.
It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The IT Desktop Support Technician shall troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in-person until the work order is complete.
The IT Desktop Support Technician shall also support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Acrobat Pro, as well as Microsoft Outlook setup.
• Objective. The objective is to provide IT Help Desk Services to support Stakeholder User Group And Mission Support Representative Personnel. This includes desktop computers, laptops, printers, and all ancillary items related to these systems as well as telephones and telephone service. The IT Desktop Support Technician will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person, permitting the mission to move forward without undue delays.
Perform all required IT Help Desk functions, tasks, and responsibilities and maintain responsibility for expertise and experience to meet the conditions to perform IT Help Desk services on the Fort Bliss Campus Area Network (CAN) located on East or West Fort Bliss, Texas, within the operational footprint. The operational footprint consists of 250+ personnel (military, civilians, and Contractors). It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The contract for this project is 3 years in duration will annual evaluations.
• Perform IT Help Desk Services (Level 1 & 2 Category Support) on both the computer network as well as telephone system supporting a user base of around 300 people.
• Based on past history there is a record of 40 tickets processed monthly.
• Maintain and potentially troubleshoot all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service.
• Troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person.
• Support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 7 or Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Professional X, and Adobe Professional Suite, as well as Microsoft Outlook setup.
• Maintain a 90% operational capability on a variety of technical systems owned and operated by the government customer. This includes maintenance, updating, backup, and restoring as required.
• All tasks to be conducted are in accordance with the government IT standard operating procedure and protocols.
Personal Computer (PC) and Software Troubleshooting: serve as an initial point of contact for users of Information Systems (IS) and provide advice and assistance to customers encountering software problems. The IT Desktop Support Technician shall troubleshoot PCs and software problems within eight business hours of the reported problem by the Stakeholder User Groups and Mission Support Representatives. Provide a monthly summary of actions performed under this task in the monthly progress report.
Printer/Copier/Fax Support: Configure, test, and add to the FBCAN network printers, copiers, and fax machines. The IT Desktop Support Technician shall perform minor troubleshooting within four business hours of a reported problem to determine if warranty or maintenance services are needed. When it is determined that warranty/maintenance services are required, the contractor shall notify the Information Management Officer (IMO) or the designated IMO representative, who will contact the vendor for service. The contractor shall maintain logs of usage on printers/copiers/faxes when needed for maintenance agreements. Provide a monthly summary of actions performed under this task in the monthly progress report.
Help Desk Support: Respond to and support all requests for services through the Help Desk. Requests for service will be made via email, telephone, or walk-ins. The ProSidian IT Desktop Support Technician shall run the Help Desk on a daily basis. IT Desktop Support Technician shall include:
• Taking requests from Stakeholder User Group and Mission Support Representative personnel; coordinating prioritization of work with the Stakeholder User Group and Mission Support Representative IMO, and taking
• Appropriate action to resolve software/hardware/connectivity issues to restore the user to full service.
• The IT Desktop Support Technician Shall also perform Telephone Control Officer (TCO) duties. TCO duties services include: fulfilling line service requests (LSRs), NIPRnet, and SIPRnet service requests. The IT Desktop Support Technician shall provide a summary of actions performed under this task in the monthly progress report.
Communications Support: The IT Desktop Support Technician shall answer calls and respond to electronic mail from Stakeholder User Groups and Mission Support Representatives to resolve problems with telephones and telephone service within four business hours of the reported problem. The IT Desktop Support Technician shall resolve the problem independently or initiate routing of the reported problem to the appropriate source for resolution. Provide a monthly summary of actions performed under this task in the monthly progress report.
Live Field Experiment Support: The IT Desktop Support Technician shall coordinate with other organizations, Army and non-Army, on an as-needed basis prior to and during Live Field Experiment exercises, to achieve Live Field Experiment exercise support objectives. Coordination tasks include:
• On-site configuration and software support of Stakeholder User Group And Mission Support Representative computers used at the Exercise Control Center (ECC).
• On-site trouble-response for Stakeholder User Group And Mission Support Representative reported problems with telephones and telephone service while operating at the ECC for Live Field Experiment support. The IT Desktop Support Technician shall report and coordinate resolution with the local NEC or technical support personnel within two business hours of receipt of the problem report.
• On-site trouble-response for Stakeholder User Group And Mission Support Representative reported problems with wireless devices while operating at exercise locations for Live Field Experiment support. The IT Desktop Support Technician shall respond within two business hours of the problem reported, resolve if possible, or initiate routing of the reported problem to the appropriate source for resolution.
• The IT Desktop Support Technician will provide support in setting up user computers/workstations prior to Live Field Experiment start dates. Includes imaging computers for Live Field Experiment. Connecting computers to LAN.
• Troubleshooting LAN cable connections, replace/make LAN cables as required for Live Field Experiment.
• The IT Desktop Support Technician will provide support in disconnecting/packing all Live Field Experiment automation equipment at the completion of the Live Field Experiment.
• Provide a monthly summary of actions performed under this task in the monthly progress report.
Qualifications
Employment Requirements: Your employment with the Company is contingent on you maintain the following certifications and qualifications.
• Possess active Computing Technology Industry Association (COMPTIA) A+, and Security+ Certifications.
• Microsoft Technology Specialist Certification (MS Windows 7 and 10)
• Acquire, possess, and maintain appropriate Computing Environment Certification (WIN10) or current computing certificate as directed by the Department of Defense (DoD)
• Acquire, possess, and maintain appropriate certification as a Microsoft Certified Technology Specialist in Windows 10.
• Acquire, possess, and maintain current knowledge of Microsoft operating systems, Office products, and Adobe products.
• DoD Secret Clearance eligibility
• The ProSidian IT Desktop Support Technician shall possess or at minimum be able to obtain and maintain SECRET access eligibility through the completion of a NACLC or equivalent security clearance investigation adjudicated by DoD
• The IT Desktop Support Technician shall provide Microsoft Certified Technology Specialist in Microsoft Windows 7 or Windows 10.
• The ProSidian IT Desktop Support Technician shall either be a United States Citizen or authorized to work in the United States
• The IT Desktop Support Technician shall comply with all applicable laws and regulations, including but not limited to Federal Law, New Mexico and Texas State Law(s), Occupational Safety and Health Administration (OSHA) regulations, Army and installation regulations.
Required Training. As new Information Technology courses or updates required to fulfill the scope of the work become available, IT Desktop Support Technician shall train and certify its employees. As any mandated DoD training or updates are released by the Army, the Government will train and certify contractor employees. IT Desktop Support Technician will be apprised by the Government of training times and location for which Contractor shall schedule its employees to attend. All training will be conducted during normal operational hours.
IT Desktop Support Technician Travel: The primary place of performance will be Fort Bliss, Texas; however The IT Desktop Support Technician shall travel to both other continental United States (CONUS) and outside continental US (OCONUS) locations.
Travel to Germany, travel to the Republic of Korea (ROK), travel to Japan, travel to Poland, and travel throughout the Continental United States
The support outside Fort Bliss, Texas area will be designated as TDY. The IT Desktop Support Technician shall obtain all necessary travel documents to execute travel as required, including but not limited to U.S. Government-issued passports to support OCONUS travel requirements.
• All employees must comply with all guidance, instructions, and general orders applicable to U.S. Armed Forces and DoD civilians and issued by the Theater Commander or his/her representative. This shall include any and all guidance and instructions issued based on the need to ensure mission accomplishment, force protection, and safety.
The IT Desktop Support Technician shall be required to travel to CONUS/OCONUS locations to perform under field conditions and must be responsible to fulfill all current regulatory and policy requirements to ensure mission accomplishment, force protection, and safety when required for travel to Germany, travel to Republic of Korea (ROK), travel to Japan, travel to Poland, and travel throughout the continental United State.
Additional Information
CORE COMPETENCIES
• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams
• Judgment – exercises prudence and insight in the decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks
BENEFITS AND HIGHLIGHTS
ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:
• Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian offers a range of medical plans.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently, these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account (Pending): FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
ADDITIONAL INFORMATION - The Best Way To Apply
• ProSidian is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
• ProSidian has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.
FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON OUR CAREERS SITE AND USE OUR ONLINE APPLICATION PORTAL. See http://www.ProSidian.com/careers/
ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials Show more details...
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