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Popular Questions for crm
Newest job postings for crm
via AstraZeneca Careers
posted_at: 3 days agoschedule_type: Full-time
Senior Platform Engineer - CRM Applications - Wilmington, DE or Gaithersburg, MD
As part of AstraZeneca's IT transformation program, Veeva CRM (Customer Relationship Management) has been deployed to 35,000+ users in 70+ countries globally to improve field user efficiency and effectiveness. We are looking for a Salesforce/ Veeva CRM Solution Architect to join our dynamic CoE team and lead design... and build of releases and projects on the Veeva CRM
Senior Platform Engineer - CRM Applications - Wilmington, DE or Gaithersburg, MD
As part of AstraZeneca's IT transformation program, Veeva CRM (Customer Relationship Management) has been deployed to 35,000+ users in 70+ countries globally to improve field user efficiency and effectiveness. We are looking for a Salesforce/ Veeva CRM Solution Architect to join our dynamic CoE team and lead design... and build of releases and projects on the Veeva CRM platform and related applications/integrations.
Key accountabilities
• Serve as an internal consultant for IT and business partners across regions and business areas (Commercial, Medical)
• Identify platform exploitation and innovation opportunities across the enterprise
• Socialize new or unused Veeva/SFDC platform features with business and identify exploitation opportunities
• Actively promote new platform features and drive adoption
• Run assessments / POCs for new initiatives
• Generate innovation ideas and build case for new features
• Participate in business requirement gathering and design activities with business & IT partners
• Lead delivery activities through Design / Build / Test / Deploy phases for regular releases and key Veeva platform initiatives
• Understand e2e CRM ecosystem and Provide technical and functional oversight on configuration, customization, MyInsights UX development for Veeva releases and projects
• Provide technical expertise on integration technologies to release and project teams working on the development, implementation, maintenance and improvement of Integration designs and solutions
• Generate and implement ideas to simplify / streamline our integration landscape
• Lead, mentor and coach the AZ Application Development team based in Chennai to increase throughput and quality
• Provides technical expertise to peers and 3rd party development suppliers to ensure consistency in alignment to AZ IT and Commercial IT standards and processes
• Evaluate and demonstrate accountability for onboarding and launch of new technologies / application features and influence recommendations for technology and business strategic roadmaps
• Lead / Influence Product Release Roadmap against AstraZeneca’s interests from the product
• Help refine business requirements, set priorities, lead expectations, resolve issues, and work with the other members of the technical team to deliver innovative solutions.
• Collaborate with Business partners and Capability leads to co-create functionalities with strategic markets with a view to scale globally
• Demonstrate expert understanding of the application development processes of AstraZeneca’s implementation of the product.
• Maintain deep solid understanding of Veeva and Salesforce platforms/products/infrastructure aligned with their development assignments
Continuous Improvement and Innovation
• Lead continuous improvement opportunities within platform and product-level backlogs
• Generate new insights for exploiting our platforms by understanding business goals and needs, and identifying how our strategic platforms can be used to support these goals and needs
• Identify unmet business needs and propose designs to address them
• Identify new technologies to meet niche business needs
• Work on POCs and Hackathons to prove out new insights / designs / technologies
• Develop proposals / business cases to get buy-in from partners
Essential skills & experience
• Bachelor's Degree in computer science or similar
• Veeva CRM, Vault Certified professional with extensive hands-on experience on large implementations
• Salesforce Platform Certified and expertized in sophisticated custom solutions and new capability design
• Experience in integration technologies & skills – Snaplogic, MuleSoft
• Experience on AWS and Java is added benefits
• Minimum 3-5 years in a solution architect-level role
• Minimum 5-8 years with direct hands-on experience
• Experience in Business and Stakeholder management
• Prior experience in an Information Services/Information Technology environment with good eye for business
• Evidence of designing, shaping and implementing innovative solutions and driving any changes
• Expertise in Agile Software Development techniques and Methodologies
• Expertise in Web and Mobile Application Engineering
• Expertise in application design patterns and processes
• Expertise in Continuous Integration and Deployment methods delivered as part of an agile team
• A broad understanding of cloud architecture
• Strong communication and interpersonal skills
• Ability to work within both Agile and Waterfall development methodologies
• Proven experience of leading and coaching/mentoring offshore teams of developers
• Proven experience of developing and maintaining relationships with 3rd party suppliers
• Strong written and verbal communications skills
• Experience of working within a quality and compliance environment and application of policies, procedures and guidelines
Why AstraZeneca?
At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognizing their potential. Join us on our journey of building a new kind of organization to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering innovative methods and bringing unexpected teams together. Interested? Come and join our journey.
So, what’s next!
Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you. Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it’s yours.
Where can I find out more:
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
Follow AstraZeneca on Facebook
https://www.facebook.com/astrazenecacareers/
Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law Show more details...
As part of AstraZeneca's IT transformation program, Veeva CRM (Customer Relationship Management) has been deployed to 35,000+ users in 70+ countries globally to improve field user efficiency and effectiveness. We are looking for a Salesforce/ Veeva CRM Solution Architect to join our dynamic CoE team and lead design... and build of releases and projects on the Veeva CRM platform and related applications/integrations.
Key accountabilities
• Serve as an internal consultant for IT and business partners across regions and business areas (Commercial, Medical)
• Identify platform exploitation and innovation opportunities across the enterprise
• Socialize new or unused Veeva/SFDC platform features with business and identify exploitation opportunities
• Actively promote new platform features and drive adoption
• Run assessments / POCs for new initiatives
• Generate innovation ideas and build case for new features
• Participate in business requirement gathering and design activities with business & IT partners
• Lead delivery activities through Design / Build / Test / Deploy phases for regular releases and key Veeva platform initiatives
• Understand e2e CRM ecosystem and Provide technical and functional oversight on configuration, customization, MyInsights UX development for Veeva releases and projects
• Provide technical expertise on integration technologies to release and project teams working on the development, implementation, maintenance and improvement of Integration designs and solutions
• Generate and implement ideas to simplify / streamline our integration landscape
• Lead, mentor and coach the AZ Application Development team based in Chennai to increase throughput and quality
• Provides technical expertise to peers and 3rd party development suppliers to ensure consistency in alignment to AZ IT and Commercial IT standards and processes
• Evaluate and demonstrate accountability for onboarding and launch of new technologies / application features and influence recommendations for technology and business strategic roadmaps
• Lead / Influence Product Release Roadmap against AstraZeneca’s interests from the product
• Help refine business requirements, set priorities, lead expectations, resolve issues, and work with the other members of the technical team to deliver innovative solutions.
• Collaborate with Business partners and Capability leads to co-create functionalities with strategic markets with a view to scale globally
• Demonstrate expert understanding of the application development processes of AstraZeneca’s implementation of the product.
• Maintain deep solid understanding of Veeva and Salesforce platforms/products/infrastructure aligned with their development assignments
Continuous Improvement and Innovation
• Lead continuous improvement opportunities within platform and product-level backlogs
• Generate new insights for exploiting our platforms by understanding business goals and needs, and identifying how our strategic platforms can be used to support these goals and needs
• Identify unmet business needs and propose designs to address them
• Identify new technologies to meet niche business needs
• Work on POCs and Hackathons to prove out new insights / designs / technologies
• Develop proposals / business cases to get buy-in from partners
Essential skills & experience
• Bachelor's Degree in computer science or similar
• Veeva CRM, Vault Certified professional with extensive hands-on experience on large implementations
• Salesforce Platform Certified and expertized in sophisticated custom solutions and new capability design
• Experience in integration technologies & skills – Snaplogic, MuleSoft
• Experience on AWS and Java is added benefits
• Minimum 3-5 years in a solution architect-level role
• Minimum 5-8 years with direct hands-on experience
• Experience in Business and Stakeholder management
• Prior experience in an Information Services/Information Technology environment with good eye for business
• Evidence of designing, shaping and implementing innovative solutions and driving any changes
• Expertise in Agile Software Development techniques and Methodologies
• Expertise in Web and Mobile Application Engineering
• Expertise in application design patterns and processes
• Expertise in Continuous Integration and Deployment methods delivered as part of an agile team
• A broad understanding of cloud architecture
• Strong communication and interpersonal skills
• Ability to work within both Agile and Waterfall development methodologies
• Proven experience of leading and coaching/mentoring offshore teams of developers
• Proven experience of developing and maintaining relationships with 3rd party suppliers
• Strong written and verbal communications skills
• Experience of working within a quality and compliance environment and application of policies, procedures and guidelines
Why AstraZeneca?
At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognizing their potential. Join us on our journey of building a new kind of organization to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering innovative methods and bringing unexpected teams together. Interested? Come and join our journey.
So, what’s next!
Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you. Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it’s yours.
Where can I find out more:
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
Follow AstraZeneca on Facebook
https://www.facebook.com/astrazenecacareers/
Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law Show more details...
via LinkedIn
posted_at: 9 hours agoschedule_type: Full-time
The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and... creativity.
The Vice President of CRM Technology is a
The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and... creativity.
The Vice President of CRM Technology is a trusted business partner responsible for technical delivery to support the Go-to-Market Organization, drive operational excellence, innovate, and deliver business results at MongoDB. You have a deep knowledge of Sales and Finance Operations processes as well as CRM technology and architecture. You will lead a global, growing team of approximately 35 Salesforce experts composed of business systems analysts, engineers, administrators, and solution architects.
You have seen what “good” looks like at scale in terms of both processes and technology. You are a creative thinker, you are collaborative, you are a problem solver and you find ways to continuously improve. You challenge the status quo, and do not accept the answer, “because it has always been this way”, while supporting executives in making challenging and complex decisions that enable MongoDB to achieve strategic objectives.
This role can be based out of our New York City, Palo Alto, or San Francisco offices or remotely in the United States region.
Responsibilities
• Develop and gain buy-in for our CRM technology strategy and associated roadmap that drives the Company to achieve its business objectives and evolves with the organization’s business strategy
• Define and execute against a rolling twelve month project roadmap, and provide visibility into a 24 month planning horizon
• Manage stakeholders. Be an integral member of the Go-to-Market Leadership Team and act as the trusted technology advisor. Facilitate discussions with key stakeholders across functions and levels, advise on technology and process maturity, data sensitivity, potential tradeoffs, scope creep and provide implementation options including crawl-walk-run phases
• Uplevel planning and execution processes including cross-functional prioritization and software delivery practices to ensure rapid, quality delivery
• Develop an organizational approach to balance the speed provided by a distributed technology support model with the efficiency of a centralized model
• Continuously innovate to drive business results
• Continuously evaluate the technology stack to determine where to build, buy/customize, replace
• Recruit, develop, and retain high performing global talent, and ensure they have deep knowledge of our end-to-end sales business operations practices. Eliminate any single points of knowledge
• Remain connected to the broader CRM community and incorporate best practices and new product offerings into MongoDB
• Liaise with internal teams to ensure our control environment is efficient and effective
• Scale CRM technology to support a larger, more complex Go-to-Market function
• Play a key role in driving effective change management and communication on technical delivery to non-technical audiences, explaining the “what”, the “how” and the “why”
• Manage technology operations to ensure system uptime, performance, and data quality
• Partner with key vendors to ensure best-in-class system implementations, including appropriate levels of customization and integration
• Pay down existing technical debt in CRM platforms and prevent additional debt from accumulating without oversight and a plan to pay down in the future
• Implement project metrics to hold teams accountable
Qualifications
• 10+ years of experience in an IT business systems, business operations, product management, or a consulting role responsible for driving CRM service delivery
• 8 years or more of people management, including at least 5 years on the second line of management
• Extensive knowledge of best-in-breed CRM applications including but not limited to Salesforce and the Salesforce ecosystem including Xactly, Gainsight, FinancialForce, Clari, Conga
• Deep understanding of the Agile software development methodology and best practices. You have rolled out Agile, you understand what makes a great product owner and scrum master
• Ability to ‘think big’ with a strategic mindset to develop the medium-long term roadmap and strategy, while being able to adapt and be creative in problem solvings to meet immediate operational needs
• Able to communicate effectively with both C-suite, business stakeholders and engineering teams to conceptualize and sell ideas internally and attain win-win outcomes
• Proven track record of building effective relationships with Executives and senior leadership
• Demonstrated ability to solve problems creatively to drive results
• Experience integrating data across a plethora of system platforms, ability to define systems ownership, and ability to advise on best practices for master data management
• Track record of sustained successful partnership with cross-functional teams
• Excellent analytical, organizational, and time management skills
• Ability to lead multiple projects simultaneously that have fluctuating requirements, and time-sensitive deadlines
Success Measures
• In 3 months you will have a deep understanding of your team, the value proposition to the company, and a roadmap for the next 12 months
• In 6 months you will have built-out key initial processes and cemented strong working relationships with your key partners across the business
• In 12 months, having added key hires and implemented key operational processes for scale, you will have cemented the foundation to significantly grow the CRM Technology team over the next several years
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Show more details...
The Vice President of CRM Technology is a trusted business partner responsible for technical delivery to support the Go-to-Market Organization, drive operational excellence, innovate, and deliver business results at MongoDB. You have a deep knowledge of Sales and Finance Operations processes as well as CRM technology and architecture. You will lead a global, growing team of approximately 35 Salesforce experts composed of business systems analysts, engineers, administrators, and solution architects.
You have seen what “good” looks like at scale in terms of both processes and technology. You are a creative thinker, you are collaborative, you are a problem solver and you find ways to continuously improve. You challenge the status quo, and do not accept the answer, “because it has always been this way”, while supporting executives in making challenging and complex decisions that enable MongoDB to achieve strategic objectives.
This role can be based out of our New York City, Palo Alto, or San Francisco offices or remotely in the United States region.
Responsibilities
• Develop and gain buy-in for our CRM technology strategy and associated roadmap that drives the Company to achieve its business objectives and evolves with the organization’s business strategy
• Define and execute against a rolling twelve month project roadmap, and provide visibility into a 24 month planning horizon
• Manage stakeholders. Be an integral member of the Go-to-Market Leadership Team and act as the trusted technology advisor. Facilitate discussions with key stakeholders across functions and levels, advise on technology and process maturity, data sensitivity, potential tradeoffs, scope creep and provide implementation options including crawl-walk-run phases
• Uplevel planning and execution processes including cross-functional prioritization and software delivery practices to ensure rapid, quality delivery
• Develop an organizational approach to balance the speed provided by a distributed technology support model with the efficiency of a centralized model
• Continuously innovate to drive business results
• Continuously evaluate the technology stack to determine where to build, buy/customize, replace
• Recruit, develop, and retain high performing global talent, and ensure they have deep knowledge of our end-to-end sales business operations practices. Eliminate any single points of knowledge
• Remain connected to the broader CRM community and incorporate best practices and new product offerings into MongoDB
• Liaise with internal teams to ensure our control environment is efficient and effective
• Scale CRM technology to support a larger, more complex Go-to-Market function
• Play a key role in driving effective change management and communication on technical delivery to non-technical audiences, explaining the “what”, the “how” and the “why”
• Manage technology operations to ensure system uptime, performance, and data quality
• Partner with key vendors to ensure best-in-class system implementations, including appropriate levels of customization and integration
• Pay down existing technical debt in CRM platforms and prevent additional debt from accumulating without oversight and a plan to pay down in the future
• Implement project metrics to hold teams accountable
Qualifications
• 10+ years of experience in an IT business systems, business operations, product management, or a consulting role responsible for driving CRM service delivery
• 8 years or more of people management, including at least 5 years on the second line of management
• Extensive knowledge of best-in-breed CRM applications including but not limited to Salesforce and the Salesforce ecosystem including Xactly, Gainsight, FinancialForce, Clari, Conga
• Deep understanding of the Agile software development methodology and best practices. You have rolled out Agile, you understand what makes a great product owner and scrum master
• Ability to ‘think big’ with a strategic mindset to develop the medium-long term roadmap and strategy, while being able to adapt and be creative in problem solvings to meet immediate operational needs
• Able to communicate effectively with both C-suite, business stakeholders and engineering teams to conceptualize and sell ideas internally and attain win-win outcomes
• Proven track record of building effective relationships with Executives and senior leadership
• Demonstrated ability to solve problems creatively to drive results
• Experience integrating data across a plethora of system platforms, ability to define systems ownership, and ability to advise on best practices for master data management
• Track record of sustained successful partnership with cross-functional teams
• Excellent analytical, organizational, and time management skills
• Ability to lead multiple projects simultaneously that have fluctuating requirements, and time-sensitive deadlines
Success Measures
• In 3 months you will have a deep understanding of your team, the value proposition to the company, and a roadmap for the next 12 months
• In 6 months you will have built-out key initial processes and cemented strong working relationships with your key partners across the business
• In 12 months, having added key hires and implemented key operational processes for scale, you will have cemented the foundation to significantly grow the CRM Technology team over the next several years
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Show more details...
via SonicJobs
posted_at: 3 days agoschedule_type: Full-time
Position Purpose:
The CRM Project Manager (PM) is responsible for working with the Manager/ Senior Manager, CRM and internal and external partners during the production of a CRM Campaign. The PM will report to the Manager/Senior Manager, CRM. The PM will be responsible for ensuring alignment between CRM strategy and creative. The PM will ensure that the established process is followed by the... agency and internal partners in marketing and merchandising.
Position Purpose:
The CRM Project Manager (PM) is responsible for working with the Manager/ Senior Manager, CRM and internal and external partners during the production of a CRM Campaign. The PM will report to the Manager/Senior Manager, CRM. The PM will be responsible for ensuring alignment between CRM strategy and creative. The PM will ensure that the established process is followed by the... agency and internal partners in marketing and merchandising. The PM will ensure that all required documentation including the editorial calendar are distributed to produce CRM programs utilizing email, mobile, social and any other active CRM channels, through existing platforms at The Home Depot. This position will play a key role in executing the omnichannel CRM contact strategy for The Home Depot consumer. The PM will ensure that the agency is keeping all schedules up to date and that all key milestones are met. The PM - under close supervision from the CRM Mgr. will also be responsible for contributing to CRM strategy, measurement and ROI.
Key Responsibilities:
• 15% Develop and maintain editorial calendar & segmentation matrices (any and all required documentation)
• 25% Work with agency and creative PMs to ensure creative and strategy alignment and manage POs for vendor product services
• 20% Oversee execution and measure ROI of assigned CRM life cycle management programs
• 10% Tracks KPIs for measuring success against organizational objectives
• 20% Contribute to strategy development based on analytical results and competitive tracking of CRM programs
• 10% Manage execution of ad-hoc projects as needed
Direct Manager/Direct Reports:
• Position reports Sr Manager CRM
• No direct reports
Travel Requirements:
• Typically requires overnight travel less than 10% of the time.
Physical Requirements:
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
Preferred Qualifications:
• The ability to manage multiple projects simultaneously.
Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
• No additional education
Minimum Years of Work Experience:
• 2
Preferred Years of Work Experience:
• No additional years of experience
Minimum Leadership Experience:
• None
Preferred Leadership Experience:
• None
Certifications:
• None
Competencies:
• The ability to manage multiple projects simultaneously.
Salary Show more details...
The CRM Project Manager (PM) is responsible for working with the Manager/ Senior Manager, CRM and internal and external partners during the production of a CRM Campaign. The PM will report to the Manager/Senior Manager, CRM. The PM will be responsible for ensuring alignment between CRM strategy and creative. The PM will ensure that the established process is followed by the... agency and internal partners in marketing and merchandising. The PM will ensure that all required documentation including the editorial calendar are distributed to produce CRM programs utilizing email, mobile, social and any other active CRM channels, through existing platforms at The Home Depot. This position will play a key role in executing the omnichannel CRM contact strategy for The Home Depot consumer. The PM will ensure that the agency is keeping all schedules up to date and that all key milestones are met. The PM - under close supervision from the CRM Mgr. will also be responsible for contributing to CRM strategy, measurement and ROI.
Key Responsibilities:
• 15% Develop and maintain editorial calendar & segmentation matrices (any and all required documentation)
• 25% Work with agency and creative PMs to ensure creative and strategy alignment and manage POs for vendor product services
• 20% Oversee execution and measure ROI of assigned CRM life cycle management programs
• 10% Tracks KPIs for measuring success against organizational objectives
• 20% Contribute to strategy development based on analytical results and competitive tracking of CRM programs
• 10% Manage execution of ad-hoc projects as needed
Direct Manager/Direct Reports:
• Position reports Sr Manager CRM
• No direct reports
Travel Requirements:
• Typically requires overnight travel less than 10% of the time.
Physical Requirements:
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
Preferred Qualifications:
• The ability to manage multiple projects simultaneously.
Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
• No additional education
Minimum Years of Work Experience:
• 2
Preferred Years of Work Experience:
• No additional years of experience
Minimum Leadership Experience:
• None
Preferred Leadership Experience:
• None
Certifications:
• None
Competencies:
• The ability to manage multiple projects simultaneously.
Salary Show more details...
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