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https://csmonitor.com
The Christian Science Monitor
The Christian Science Monitor
The Christian Science Monitor (CSM) is an international news organization that delivers thoughtful, global coverage via its website, weekly magazine, daily news briefing, email newsletters, and social media. Founded in 1908 and headquartered in Boston, Massachusetts, CSM has a reputation for nonpartisan, accurate, and independent journalism. CSM covers a range of topics, from politics and business to health, education, and the environment. Its coverage is designed to inform, inspire, and engage readers. CSM also offers commentary, opinion pieces, and multimedia content, as well as resources to help readers better understand the world’s most pressing issues.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityNewport News, Virginia
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Latitude\Longitude37.1538 / -76.539 Google Map
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Traffic rank#1,601 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Owner(s)Christian Science Publishing Society
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Founded1908
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Headquarters210,Massachusetts Avenue,Boston, Massachusetts,, U.S. 02115
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EditorMark Sappenfield
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Circulation75,052 (Print, 2011),10,000 (Digital, 2018)
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ISSN0882-7729
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TypeWeekly newspaper
Traffic rank
#1,601
#1,601
Site age
28 yrs
28 yrs
Location
United States
United States
Popular Questions for The Christian Science Monitor
Newest job postings for The Christian Science Monitor
via Talentify
posted_at: 6 days agoschedule_type: Full-time
Department: Customer Care Center
SUMMARY...
You will provide services in English and at least one other language on behalf of The Mother Church (TMC) and the Christian Science Publishing Society (CSPS). You must be fluent in reading, writing and speaking English and at least one other language (French or Spanish). Representatives receive inquiries via phone, email and mail; analyze questions and issues; research answers; and provide solutions and
Department: Customer Care Center
SUMMARY...
You will provide services in English and at least one other language on behalf of The Mother Church (TMC) and the Christian Science Publishing Society (CSPS). You must be fluent in reading, writing and speaking English and at least one other language (French or Spanish). Representatives receive inquiries via phone, email and mail; analyze questions and issues; research answers; and provide solutions and information to customers. You will work independently to ensure all interactions are handled in a timely, accurate, and loving manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides first-class customer service on all customer interactions. (40%)
• Processes and responds to emails and calls in an efficient manner, improving daily volume and quality with training and experience;
• Sends out most email responses without review;
• Calls customers as needed to convey information and assist with basic troubleshooting and site navigation;
• Provides support for calls from Reading Rooms, customers and members requiring help with ordering and other business needs;
• Uses exceptional communication skills by mirroring and listening, having a solution-oriented approach, and by under-promising and over-delivering.
• Handles technical questions related to cookies, login issues, issues on mobile devices, eReaders, video webcasts, podcasts, etc. Comfortable handling questions for both Mac and PC computers.
• Reads and understands subscription and product accounts and conveys the necessary information to customers, handling transactions as required;
• Obtains and uses thorough product and organizational knowledge about TMC & CSPS – including ready access to information about Church, Library and CSPS events and resources – and integrates this information into communications that inform and up-sell to customers.
• Masters and leverages knowledge of 3-5 complex fulfillment systems to best serve customers;
• Familiarizes self with all of the self-service and account management portals available to subscribers;
• Transacts all orders accurately and efficiently;
• Is aware of and responsive to customer service levels for calls and emails, including contact volume, queues, and wait times, exhibiting a sense of urgency about helping the customer;
• Thrives in an atmosphere of problem-solving and assisting customers with their desire to access content.
• Supports the foreign language services of the department. (40%)
• Serves individuals, reading rooms and organizations/groups in the international field:
• Places orders, processes payments and handles subscription/product related inquiries.
• Works closely with the International Services department, supporting the Literature Assistance Program:
• Assists with translations and inbound/outbound phone calls:
• Troubleshoots and resolves delivery and order issues:
• Clarifies program processes and practices.
• Serves as liaison with the Office of Language Services department:
• Processes and facilitates CCC email translation requests;
• Ensures translated communication with OLS, clients and customers are clear, accurate and properly formatted;
• Reviews receipts provided by OLS for translators’ work regarding these requests.
• Contributes to team oriented work as part of the CCC Team. (10%)
• Takes proactive action in a quick-paced, fluid work environment.
• Proactively works to improve processes;
• Demonstrates a willingness to adapt to change, and eagerness to learn new things and contribute toward progressive change.
• Acquires needed information and communicates customer needs to interested parties. (10%)
• Uses tools available to stay up-to-date on information, policies, and offers by attending and participating in update training meetings, visiting TMC/CSPS Websites regularly for latest information, and keeping resource materials organized and easily accessible;
• Provides regular customer feedback to CCC Leadership;
• Completes other projects as needed in support of TMC and CSPS.
STAFF MANAGEMENT AND JOB CONTACTS
Reporting Relationships
Supervisor: CCC Supervisor
Supervises: None
Regular Contacts
This position has regular contact with customers, clients, employees, managers, vendors, and other professionals.
JOB REQUIREMENTS
Education/Experience
A college degree and two years of work experience in a customer-related field are required; experience in translation and communicating in the desired language is preferred. Experience with writing and customer communications is important, as well as proficiency in the use of modern computer technology. Fluency in reading, writing and speaking English and at least one other language (French or Spanish) is required.
Knowledge/Skills
Strong written and verbal communication skills are required, along with an excellent knowledge of customer service principles and applications. Ability to take proactive action in a quick-paced, fluid work environment. Demonstrates a willingness to adapt to change, and eagerness to learn new things and contribute toward progressive change. Basic familiarity with the offerings of The Mother Church and the Christian Science Publishing Society is required.
Technology Skills
Strong technical abilities using and managing multiple web browsers, programs, and systems concurrently on a Windows-based computer is required. The incumbent will need to learn and become proficient with multiple systems, including: Salesforce, Enterprise, CDS Fulfillment systems, Big Commerce, Salesforce Marketing Cloud, Amazon Cognito, and eZPublish. Willingness to learn new systems and adapt to new technologies is required. Proficiency with Google Workspace, Microsoft Office, and various file types such as PDFs, images, and audio files is required. Familiarity with basic navigation and settings on mobile devices including phones and tablets is required.
Work Environment
This position regularly works in an office environment, but can be supported remotely or onsite.
Engagement with Christian Science
Mother Church membership is preferred.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire Show more details...
SUMMARY...
You will provide services in English and at least one other language on behalf of The Mother Church (TMC) and the Christian Science Publishing Society (CSPS). You must be fluent in reading, writing and speaking English and at least one other language (French or Spanish). Representatives receive inquiries via phone, email and mail; analyze questions and issues; research answers; and provide solutions and information to customers. You will work independently to ensure all interactions are handled in a timely, accurate, and loving manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides first-class customer service on all customer interactions. (40%)
• Processes and responds to emails and calls in an efficient manner, improving daily volume and quality with training and experience;
• Sends out most email responses without review;
• Calls customers as needed to convey information and assist with basic troubleshooting and site navigation;
• Provides support for calls from Reading Rooms, customers and members requiring help with ordering and other business needs;
• Uses exceptional communication skills by mirroring and listening, having a solution-oriented approach, and by under-promising and over-delivering.
• Handles technical questions related to cookies, login issues, issues on mobile devices, eReaders, video webcasts, podcasts, etc. Comfortable handling questions for both Mac and PC computers.
• Reads and understands subscription and product accounts and conveys the necessary information to customers, handling transactions as required;
• Obtains and uses thorough product and organizational knowledge about TMC & CSPS – including ready access to information about Church, Library and CSPS events and resources – and integrates this information into communications that inform and up-sell to customers.
• Masters and leverages knowledge of 3-5 complex fulfillment systems to best serve customers;
• Familiarizes self with all of the self-service and account management portals available to subscribers;
• Transacts all orders accurately and efficiently;
• Is aware of and responsive to customer service levels for calls and emails, including contact volume, queues, and wait times, exhibiting a sense of urgency about helping the customer;
• Thrives in an atmosphere of problem-solving and assisting customers with their desire to access content.
• Supports the foreign language services of the department. (40%)
• Serves individuals, reading rooms and organizations/groups in the international field:
• Places orders, processes payments and handles subscription/product related inquiries.
• Works closely with the International Services department, supporting the Literature Assistance Program:
• Assists with translations and inbound/outbound phone calls:
• Troubleshoots and resolves delivery and order issues:
• Clarifies program processes and practices.
• Serves as liaison with the Office of Language Services department:
• Processes and facilitates CCC email translation requests;
• Ensures translated communication with OLS, clients and customers are clear, accurate and properly formatted;
• Reviews receipts provided by OLS for translators’ work regarding these requests.
• Contributes to team oriented work as part of the CCC Team. (10%)
• Takes proactive action in a quick-paced, fluid work environment.
• Proactively works to improve processes;
• Demonstrates a willingness to adapt to change, and eagerness to learn new things and contribute toward progressive change.
• Acquires needed information and communicates customer needs to interested parties. (10%)
• Uses tools available to stay up-to-date on information, policies, and offers by attending and participating in update training meetings, visiting TMC/CSPS Websites regularly for latest information, and keeping resource materials organized and easily accessible;
• Provides regular customer feedback to CCC Leadership;
• Completes other projects as needed in support of TMC and CSPS.
STAFF MANAGEMENT AND JOB CONTACTS
Reporting Relationships
Supervisor: CCC Supervisor
Supervises: None
Regular Contacts
This position has regular contact with customers, clients, employees, managers, vendors, and other professionals.
JOB REQUIREMENTS
Education/Experience
A college degree and two years of work experience in a customer-related field are required; experience in translation and communicating in the desired language is preferred. Experience with writing and customer communications is important, as well as proficiency in the use of modern computer technology. Fluency in reading, writing and speaking English and at least one other language (French or Spanish) is required.
Knowledge/Skills
Strong written and verbal communication skills are required, along with an excellent knowledge of customer service principles and applications. Ability to take proactive action in a quick-paced, fluid work environment. Demonstrates a willingness to adapt to change, and eagerness to learn new things and contribute toward progressive change. Basic familiarity with the offerings of The Mother Church and the Christian Science Publishing Society is required.
Technology Skills
Strong technical abilities using and managing multiple web browsers, programs, and systems concurrently on a Windows-based computer is required. The incumbent will need to learn and become proficient with multiple systems, including: Salesforce, Enterprise, CDS Fulfillment systems, Big Commerce, Salesforce Marketing Cloud, Amazon Cognito, and eZPublish. Willingness to learn new systems and adapt to new technologies is required. Proficiency with Google Workspace, Microsoft Office, and various file types such as PDFs, images, and audio files is required. Familiarity with basic navigation and settings on mobile devices including phones and tablets is required.
Work Environment
This position regularly works in an office environment, but can be supported remotely or onsite.
Engagement with Christian Science
Mother Church membership is preferred.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire Show more details...
via Talentify
schedule_type: Full-time
Department: Committee on Publication SUMMARY
The primary function of this position is to provide metaphysical and administrative support to the Manager Committees on Publication for The Mother Church. The secondary function of this position is to provide office administration for the Office of the Manager that supports the work of staff and Committees on Publication worldwide. Because you will... have exposure to sensitive and high-priority matters
Department: Committee on Publication SUMMARY
The primary function of this position is to provide metaphysical and administrative support to the Manager Committees on Publication for The Mother Church. The secondary function of this position is to provide office administration for the Office of the Manager that supports the work of staff and Committees on Publication worldwide. Because you will... have exposure to sensitive and high-priority matters of the Church, you are required to have a high level of professionalism, dedication, administrative skill, initiative, flexibility, confidentiality, service orientation and humility. You must have a solid grasp of the Mission of the Committee Office and the Church, and must be actively engaged in furthering it. Membership in The Mother Church and Primary Class instruction required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Actively manages calendar and appointments for Manager.
• Assists in preparing for meetings and ensures the appropriate documents to accompany the meetings are on-hand.
• Prepares contracts (with contract workers and vendors) on behalf of Committee Office and confers with Financial Planning and Analysis (FP&A) contact in the Treasurer’s Office and Contracts Department, and the Manager.
• Reviews and processes invoices for all contractors.
• Takes the lead in the annual budget process, including preparing a draft budget, follows the office budget on a monthly basis, assists with budgeting of projects for Committee Office as required, and confers regularly with FP&A and the Manager on budget matters.
• Handles administrative needs of the Committee Office.
• Handles incoming calls when needed.
• Prepares Board Action Memos for activities that require approval by the Christian Science Board of Directors and shepherds them through the process to conclusion, including keeping approved copies.
• Liaises with the Committee’s Board Office EAs for updates, meetings and items requiring immediate attention.
• Manages the Manager’s travel schedule and arranges business lunches.
• Supports travel logistics and related documentation for staff members, and Committees on Publication when they are traveling to the Boston office for meetings.
• Arranges workspace, technology, equipment and training for onboarding of new employees.
• Manages group meeting and conference logistics.
• Handles incoming mail, including assisting the Manager with incoming email correspondence.
• Provides first level of approval of staff expense reports and OneCards in Tallie.
• Serves as the Office Coordinator for the floor, including ordering supplies and arranging maintenance of office equipment.
• Coordinates digital archive filing in M-files on behalf of Manager’s Office, including Ecumenical and Interfaith Relations and Massachusetts Committee on Publication.
• Assists Reference and Records Coordinator with collecting Vital Records documents yearly.
• Serves as department coordinator for organization-wide initiatives such as a business continuity plan (every-other-year).
• Serves as liaison between the Technology Services Group (TSG) and staff members by arranging for the technology needs of new staff members, and by sharing important information from TSG with staff.
Assists Massachusetts Committee on Publication
• Administratively and metaphysically.
• Filing of documents in M-files and contact information in Salesforce as directed.
STAFF MANAGEMENT AND JOB CONTACTS
Reporting Relationships
• Supervision: Reports to the Manager, Committees on Publication
• Supervises: None
Regular Contacts: This position has regular contact with the Committees on Publication, the Christian Science Board of Directors, employees, managers, Coordinating Managers, church members, and the public.
JOB REQUIREMENTS
Education/Experience
This position requires a Bachelor’s degree or equivalent work experience at The Mother Church. Additional 5+ years relevant work experience preferred. Administrative skills and decorum that appropriately support an executive-level manager are required.
Knowledge/Skills
This position requires a working knowledge of Microsoft Office (Outlook, Word, Excel & PowerPoint), Google suite, M-files and Salesforce, and the ability to work in databases. Must have excellent communication and strong problem-solving skills. Has the ability to anticipate needs, discern matters of priority, and identify outstanding issues and follow through. Has a clear understanding of the importance of confidentiality and metaphysical support.
Engagement with Christian Science
Membership in The Mother Church and Primary Class instruction required.
Work Place
Contributes to a loving, calm, and inspired environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire Show more details...
The primary function of this position is to provide metaphysical and administrative support to the Manager Committees on Publication for The Mother Church. The secondary function of this position is to provide office administration for the Office of the Manager that supports the work of staff and Committees on Publication worldwide. Because you will... have exposure to sensitive and high-priority matters of the Church, you are required to have a high level of professionalism, dedication, administrative skill, initiative, flexibility, confidentiality, service orientation and humility. You must have a solid grasp of the Mission of the Committee Office and the Church, and must be actively engaged in furthering it. Membership in The Mother Church and Primary Class instruction required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Actively manages calendar and appointments for Manager.
• Assists in preparing for meetings and ensures the appropriate documents to accompany the meetings are on-hand.
• Prepares contracts (with contract workers and vendors) on behalf of Committee Office and confers with Financial Planning and Analysis (FP&A) contact in the Treasurer’s Office and Contracts Department, and the Manager.
• Reviews and processes invoices for all contractors.
• Takes the lead in the annual budget process, including preparing a draft budget, follows the office budget on a monthly basis, assists with budgeting of projects for Committee Office as required, and confers regularly with FP&A and the Manager on budget matters.
• Handles administrative needs of the Committee Office.
• Handles incoming calls when needed.
• Prepares Board Action Memos for activities that require approval by the Christian Science Board of Directors and shepherds them through the process to conclusion, including keeping approved copies.
• Liaises with the Committee’s Board Office EAs for updates, meetings and items requiring immediate attention.
• Manages the Manager’s travel schedule and arranges business lunches.
• Supports travel logistics and related documentation for staff members, and Committees on Publication when they are traveling to the Boston office for meetings.
• Arranges workspace, technology, equipment and training for onboarding of new employees.
• Manages group meeting and conference logistics.
• Handles incoming mail, including assisting the Manager with incoming email correspondence.
• Provides first level of approval of staff expense reports and OneCards in Tallie.
• Serves as the Office Coordinator for the floor, including ordering supplies and arranging maintenance of office equipment.
• Coordinates digital archive filing in M-files on behalf of Manager’s Office, including Ecumenical and Interfaith Relations and Massachusetts Committee on Publication.
• Assists Reference and Records Coordinator with collecting Vital Records documents yearly.
• Serves as department coordinator for organization-wide initiatives such as a business continuity plan (every-other-year).
• Serves as liaison between the Technology Services Group (TSG) and staff members by arranging for the technology needs of new staff members, and by sharing important information from TSG with staff.
Assists Massachusetts Committee on Publication
• Administratively and metaphysically.
• Filing of documents in M-files and contact information in Salesforce as directed.
STAFF MANAGEMENT AND JOB CONTACTS
Reporting Relationships
• Supervision: Reports to the Manager, Committees on Publication
• Supervises: None
Regular Contacts: This position has regular contact with the Committees on Publication, the Christian Science Board of Directors, employees, managers, Coordinating Managers, church members, and the public.
JOB REQUIREMENTS
Education/Experience
This position requires a Bachelor’s degree or equivalent work experience at The Mother Church. Additional 5+ years relevant work experience preferred. Administrative skills and decorum that appropriately support an executive-level manager are required.
Knowledge/Skills
This position requires a working knowledge of Microsoft Office (Outlook, Word, Excel & PowerPoint), Google suite, M-files and Salesforce, and the ability to work in databases. Must have excellent communication and strong problem-solving skills. Has the ability to anticipate needs, discern matters of priority, and identify outstanding issues and follow through. Has a clear understanding of the importance of confidentiality and metaphysical support.
Engagement with Christian Science
Membership in The Mother Church and Primary Class instruction required.
Work Place
Contributes to a loving, calm, and inspired environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire Show more details...
via Tarta.ai
posted_at: 15 days agoschedule_type: Full-time
Posted August 18, 2022
The Monitor is looking for a full-time, experienced education writer who will participate actively in both short- and long-term coverage, and may work collaboratively with others as news demands. Please see the full job description and application procedures here.
Posted August 18, 2022
The Monitor is looking for a full-time, experienced education writer who will participate actively in both short- and long-term coverage, and may work collaboratively with others as news demands. Please see the full job description and application procedures here. Show more details...
The Monitor is looking for a full-time, experienced education writer who will participate actively in both short- and long-term coverage, and may work collaboratively with others as news demands. Please see the full job description and application procedures here. Show more details...
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