Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
Most recent job postings at dallasvoice
via LinkedIn
schedule_type: Full-time
Hi,
My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a look and let me know if you would be interested in pursuing this further...
Role :- Network Voice Manager
Location :- Dallas, Texas/ San Diego, CA (Onsite)
Duration: Full
Hi,
My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a look and let me know if you would be interested in pursuing this further...
Role :- Network Voice Manager
Location :- Dallas, Texas/ San Diego, CA (Onsite)
Duration: Full time
Start Date : Immediate
Interview: Immediate
Job Description
Service Manager Network Voice:
The primary role of the Service Manager is to take ownership of the day-to-day operational relationships between information technology service delivery and the Client business. This involves managing and coordinating the appropriate resources to ensure optimal service delivery and ensure that all issues raised are resolved in accordance with the applicable procedures and Service Level Requirements.
Major Duties And Responsibilities
• Be responsible for overseeing delivery of Network Voice Support services and serves as the primary management point of contact for that service Agreement
• Be knowledgeable about the Support Agreement of the responsibility and in the polices, processes, and procedures to deliver Services to the Client
• Ensure Voice team provides prompt resolutions to be in accordance with Service level agreements.
• Ensure that timely and high quality information relating to T&UC service status, incidents and requests is communicated to colleagues and stakeholders using the appropriate mechanisms, and produce timely periodic reports as required.
• Develop and work to appropriate service levels with defined quality of service metrics that will maintain and demonstrate high quality T&UC service provision.
• Monitor and report on the performance for the Voice service area as required by the Agreement
• Evaluate customer feedback to develop quality improvements to service delivery
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Provides leadership in network operations support in a 24/7 operating environment
• Initial point of contact for all major issues during their coverage period
• Responsible for staying on top of all event, incident, and requests/change management for all during their shifts
• Ensures timely and accurate notifications of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners
• Ensures that all process and procedures have been implemented, understood and followed for their responsible shift
• Compile and distribute daily turnover report detailing events and outages that are either ongoing or recently resolved on shift
• Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment
• Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
• Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
• Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system
• Resolves any scheduled maintenance or major outage issues escalated from direct reports
• Lead the technical planning session for growth, implementation and future projects.
• Manage decommissioning, upgrades, maintenance and support of the
• T&UC services and their components.
• Oversee the Voice team to ensure that all levels of technical support, service incidents and service requests are being met.
• Provide clear, timely and pertinent communication to colleagues, management and service users.
• Evaluate and report on new T&UC features, equipment and technologies.
• Contribute to the writing of disaster recovery and risk management processes and documentation, as directed.
• Attendance and reporting to appropriate internal and external meetings.
• Appropriate training of other staff.
• It should be noted that this position may involve off-campus work, and that this position does require participation in an out-of-hours on-call rotation. Additionally, the role may require work outside standard office hours including the early morning, evening and weekend.
• The role holder is expected to maintain high levels of professional conduct, including but not limited to; cooperative engagement in tasks set, the exercising of initiative to suggest (through line mangers if appropriate) improvements to the services provided, and professional styles of communication and behavior at all times.
Education
• Bachelor's Degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
• Industry recognized Professional Level Cisco Voice Certifications
Related Work Experience
• 12 plus years work experience in a 24x7 Operations Center
• 8 plus years managing a 24x7 Operations Center
Preferred Qualifications
• Strong ability to aid in analysis of and documentation of root-cause analysis
• Ability to make decisions and solve problems while working under pressure
• Ability to work with others to resolve problems, handle requests or situations
• Hands-on experience with Cisco network equipment.
• Experience in Cisco PBX and/or Call Center systems engineering experience
• Knowledge of AWS Connect Call Center solution, Zoom Cloud-based video conferencing
• Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
• Strong performance tuning (QoS) and capacity planning, traffic analyzation experience.
• Experience with monitoring solutions such as Solarwind's
• Working Knowledge of wireless technology using Ruckus or equivalent service provider
• Proven track record identifying and championing appropriate new technologies; ability to quickly adapt changes
• A self-starter who can prioritize work in a fast-paced and dynamic tech environment.
• Must possess good analytical problem solving and troubleshooting skills.
• Strong written and verbal communication skills
Regards,
Jitender Kumar
Lead Technical Recruiter
Noralogic Inc.
109 East 17th St, Cheyenne WY 82001
+1. 307-316-7464 |Jitender@noralogic.com|
• ISO 9001:2015**| http://www.noralogic.com/careers/
• *WY Top 50 Minority owned growing company**
• *WBE and MBE company Show more details...
My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a look and let me know if you would be interested in pursuing this further...
Role :- Network Voice Manager
Location :- Dallas, Texas/ San Diego, CA (Onsite)
Duration: Full time
Start Date : Immediate
Interview: Immediate
Job Description
Service Manager Network Voice:
The primary role of the Service Manager is to take ownership of the day-to-day operational relationships between information technology service delivery and the Client business. This involves managing and coordinating the appropriate resources to ensure optimal service delivery and ensure that all issues raised are resolved in accordance with the applicable procedures and Service Level Requirements.
Major Duties And Responsibilities
• Be responsible for overseeing delivery of Network Voice Support services and serves as the primary management point of contact for that service Agreement
• Be knowledgeable about the Support Agreement of the responsibility and in the polices, processes, and procedures to deliver Services to the Client
• Ensure Voice team provides prompt resolutions to be in accordance with Service level agreements.
• Ensure that timely and high quality information relating to T&UC service status, incidents and requests is communicated to colleagues and stakeholders using the appropriate mechanisms, and produce timely periodic reports as required.
• Develop and work to appropriate service levels with defined quality of service metrics that will maintain and demonstrate high quality T&UC service provision.
• Monitor and report on the performance for the Voice service area as required by the Agreement
• Evaluate customer feedback to develop quality improvements to service delivery
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Provides leadership in network operations support in a 24/7 operating environment
• Initial point of contact for all major issues during their coverage period
• Responsible for staying on top of all event, incident, and requests/change management for all during their shifts
• Ensures timely and accurate notifications of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners
• Ensures that all process and procedures have been implemented, understood and followed for their responsible shift
• Compile and distribute daily turnover report detailing events and outages that are either ongoing or recently resolved on shift
• Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment
• Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
• Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
• Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system
• Resolves any scheduled maintenance or major outage issues escalated from direct reports
• Lead the technical planning session for growth, implementation and future projects.
• Manage decommissioning, upgrades, maintenance and support of the
• T&UC services and their components.
• Oversee the Voice team to ensure that all levels of technical support, service incidents and service requests are being met.
• Provide clear, timely and pertinent communication to colleagues, management and service users.
• Evaluate and report on new T&UC features, equipment and technologies.
• Contribute to the writing of disaster recovery and risk management processes and documentation, as directed.
• Attendance and reporting to appropriate internal and external meetings.
• Appropriate training of other staff.
• It should be noted that this position may involve off-campus work, and that this position does require participation in an out-of-hours on-call rotation. Additionally, the role may require work outside standard office hours including the early morning, evening and weekend.
• The role holder is expected to maintain high levels of professional conduct, including but not limited to; cooperative engagement in tasks set, the exercising of initiative to suggest (through line mangers if appropriate) improvements to the services provided, and professional styles of communication and behavior at all times.
Education
• Bachelor's Degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
• Industry recognized Professional Level Cisco Voice Certifications
Related Work Experience
• 12 plus years work experience in a 24x7 Operations Center
• 8 plus years managing a 24x7 Operations Center
Preferred Qualifications
• Strong ability to aid in analysis of and documentation of root-cause analysis
• Ability to make decisions and solve problems while working under pressure
• Ability to work with others to resolve problems, handle requests or situations
• Hands-on experience with Cisco network equipment.
• Experience in Cisco PBX and/or Call Center systems engineering experience
• Knowledge of AWS Connect Call Center solution, Zoom Cloud-based video conferencing
• Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
• Strong performance tuning (QoS) and capacity planning, traffic analyzation experience.
• Experience with monitoring solutions such as Solarwind's
• Working Knowledge of wireless technology using Ruckus or equivalent service provider
• Proven track record identifying and championing appropriate new technologies; ability to quickly adapt changes
• A self-starter who can prioritize work in a fast-paced and dynamic tech environment.
• Must possess good analytical problem solving and troubleshooting skills.
• Strong written and verbal communication skills
Regards,
Jitender Kumar
Lead Technical Recruiter
Noralogic Inc.
109 East 17th St, Cheyenne WY 82001
+1. 307-316-7464 |Jitender@noralogic.com|
• ISO 9001:2015**| http://www.noralogic.com/careers/
• *WY Top 50 Minority owned growing company**
• *WBE and MBE company Show more details...
via Dice
posted_at: 7 hours agoschedule_type: Contractor
Hi
Hope you are doing well...
Position : Cisco Engineer/Voice Engineer
Location : Dallas/NJ (Hybrid weekly once)
Contract : W2
Client: Verizon
Rate: DOE
Duration : Long Term
Job Description:
• Bachelor’s degree with 4 plus years of experience in a large Cisco UCCE solution.
• Must be very adept at being able to turn business solutions into technical call routing design requirements.
• At least 5 years of telecom troubleshooting experience.
•
Hi
Hope you are doing well...
Position : Cisco Engineer/Voice Engineer
Location : Dallas/NJ (Hybrid weekly once)
Contract : W2
Client: Verizon
Rate: DOE
Duration : Long Term
Job Description:
• Bachelor’s degree with 4 plus years of experience in a large Cisco UCCE solution.
• Must be very adept at being able to turn business solutions into technical call routing design requirements.
• At least 5 years of telecom troubleshooting experience.
• Analysis of current state Cisco implementation
• Documentation and design for integration of NBx system with Cisco system
• User stories describing desired functionality and outcomes Show more details...
Hope you are doing well...
Position : Cisco Engineer/Voice Engineer
Location : Dallas/NJ (Hybrid weekly once)
Contract : W2
Client: Verizon
Rate: DOE
Duration : Long Term
Job Description:
• Bachelor’s degree with 4 plus years of experience in a large Cisco UCCE solution.
• Must be very adept at being able to turn business solutions into technical call routing design requirements.
• At least 5 years of telecom troubleshooting experience.
• Analysis of current state Cisco implementation
• Documentation and design for integration of NBx system with Cisco system
• User stories describing desired functionality and outcomes Show more details...
via Snagajob
posted_at: 3 days agoschedule_type: Full-time
Weekly Work Hours
30...
Compensation Range
Faculty Range F01
Salary Minimum
$50,000.00 Annually
FLSA
United States of America (Exempt)
Position Type
Faculty
Dallas College is looking for a full-time faculty member to teach choral ensembles, recitals, and voice classes at the North Lake and Richland campuses. The faculty member will also be expected to teach lecture-based courses such as Music Appreciation, American Music, etc. An ability to
Weekly Work Hours
30...
Compensation Range
Faculty Range F01
Salary Minimum
$50,000.00 Annually
FLSA
United States of America (Exempt)
Position Type
Faculty
Dallas College is looking for a full-time faculty member to teach choral ensembles, recitals, and voice classes at the North Lake and Richland campuses. The faculty member will also be expected to teach lecture-based courses such as Music Appreciation, American Music, etc. An ability to teach Class Piano and/or Music Theory is preferred but not required.
Position Summary
Faculty in Dallas College are expected to perform the duties enumerated in the formal Job Description; to fulfill their responsibilities in accordance with the policies and procedures established by the Dallas College Board of Trustees and outlined in the Dallas College Board Policy Manual; and to comply with both state and federal policy.
Required Knowledge, Skills & Abilities
• The Dallas College System seeks faculty who strive for excellence, are committed to continuous student learning, and demonstrate passion and skill in effective teaching and learning facilitation.
• Such faculty are competent in their discipline and innovative in their approach to learning, and they are committed to personal growth and the on-going assessment and evaluation of their teaching.
• They demonstrate a commitment to the mission and philosophy of the community college and to working effectively with diverse populations.
• They are committed to effective communication with others and fostering an atmosphere of collegiality.
• Finally, they demonstrate and promote high ethical standards and academic honesty.
Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Qualifications
• Master's degree or higher in the teaching discipline or Master's degree or higher with a concentration in the teaching discipline (a minimum of 18 graduate semester hours in the teaching discipline).
• One year of demonstrated teaching experience required.
• Official transcript will be required.
• ** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
Key Responsibilities
Teaching and Learning
• Teach students in assigned classes in accordance with course descriptions and/or learning outcomes, the course syllabus, and institutional policies and procedures
• Provide students with a syllabus that includes required institutional policies, course objectives, materials, and methods of evaluation
• Provide a workload schedule showing teaching and office hours
• Certify student attendance in classes by the established deadlines
• Maintain accurate and complete course records
• Submit final grades by the established deadlines
• Communicate with and provide feedback to students in a timely fashion
• Develop course curriculum and instructional materials (individually or collaboratively)
• Use knowledge of diverse communities and skill sets to diversify teaching methods and delivery of content in instruction
• Provide effective instruction to facilitate student learning in all classes taught
• Evaluate and assess student learning on a regular basis in all classes taught
• Participate in assessment activities at course, department, college, and district levels to assist students in achieving designated course objectives or learning outcomes
• Use appropriate technologies to enhance classroom or online instruction and to achieve established course objectives or learning outcomes
• Regularly evaluate teaching methods and use data to continually improve instructional strategies
Institutional Service
• Support the mission and goals of the college and the strategic priorities of the Board
• Serve on departmental, college, and/or district committees
• Attend scheduled discipline, department, division, and college meetings
• Participate in the review of curricula and selection of instructional materials within the discipline or department
• Participate in required program reviews and the achievement of departmental goals
• Comply with all required college-level and program-level accreditation standards
• Discuss program, career, or transfer options and other college services with students to support informed academic decisions
• Attend required assembly/convocation and commencement/graduation ceremonies
• Perform other duties mutually agreed upon in consultation with supervisor
Professional Development
• Maintain knowledge and competence in the appropriate academic discipline or workforce field
• Maintain any required professional certification or licensure in the appropriate academic or technical discipline, where appropriate
• Remain current with technological and pedagogical advances that promote continuous improvement of student learning
• Participate in a variety of professional development activities
• Participate in one's own performance review and evaluation
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.
Applications DeadlineJuly 4, 2023 Show more details...
30...
Compensation Range
Faculty Range F01
Salary Minimum
$50,000.00 Annually
FLSA
United States of America (Exempt)
Position Type
Faculty
Dallas College is looking for a full-time faculty member to teach choral ensembles, recitals, and voice classes at the North Lake and Richland campuses. The faculty member will also be expected to teach lecture-based courses such as Music Appreciation, American Music, etc. An ability to teach Class Piano and/or Music Theory is preferred but not required.
Position Summary
Faculty in Dallas College are expected to perform the duties enumerated in the formal Job Description; to fulfill their responsibilities in accordance with the policies and procedures established by the Dallas College Board of Trustees and outlined in the Dallas College Board Policy Manual; and to comply with both state and federal policy.
Required Knowledge, Skills & Abilities
• The Dallas College System seeks faculty who strive for excellence, are committed to continuous student learning, and demonstrate passion and skill in effective teaching and learning facilitation.
• Such faculty are competent in their discipline and innovative in their approach to learning, and they are committed to personal growth and the on-going assessment and evaluation of their teaching.
• They demonstrate a commitment to the mission and philosophy of the community college and to working effectively with diverse populations.
• They are committed to effective communication with others and fostering an atmosphere of collegiality.
• Finally, they demonstrate and promote high ethical standards and academic honesty.
Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Qualifications
• Master's degree or higher in the teaching discipline or Master's degree or higher with a concentration in the teaching discipline (a minimum of 18 graduate semester hours in the teaching discipline).
• One year of demonstrated teaching experience required.
• Official transcript will be required.
• ** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
Key Responsibilities
Teaching and Learning
• Teach students in assigned classes in accordance with course descriptions and/or learning outcomes, the course syllabus, and institutional policies and procedures
• Provide students with a syllabus that includes required institutional policies, course objectives, materials, and methods of evaluation
• Provide a workload schedule showing teaching and office hours
• Certify student attendance in classes by the established deadlines
• Maintain accurate and complete course records
• Submit final grades by the established deadlines
• Communicate with and provide feedback to students in a timely fashion
• Develop course curriculum and instructional materials (individually or collaboratively)
• Use knowledge of diverse communities and skill sets to diversify teaching methods and delivery of content in instruction
• Provide effective instruction to facilitate student learning in all classes taught
• Evaluate and assess student learning on a regular basis in all classes taught
• Participate in assessment activities at course, department, college, and district levels to assist students in achieving designated course objectives or learning outcomes
• Use appropriate technologies to enhance classroom or online instruction and to achieve established course objectives or learning outcomes
• Regularly evaluate teaching methods and use data to continually improve instructional strategies
Institutional Service
• Support the mission and goals of the college and the strategic priorities of the Board
• Serve on departmental, college, and/or district committees
• Attend scheduled discipline, department, division, and college meetings
• Participate in the review of curricula and selection of instructional materials within the discipline or department
• Participate in required program reviews and the achievement of departmental goals
• Comply with all required college-level and program-level accreditation standards
• Discuss program, career, or transfer options and other college services with students to support informed academic decisions
• Attend required assembly/convocation and commencement/graduation ceremonies
• Perform other duties mutually agreed upon in consultation with supervisor
Professional Development
• Maintain knowledge and competence in the appropriate academic discipline or workforce field
• Maintain any required professional certification or licensure in the appropriate academic or technical discipline, where appropriate
• Remain current with technological and pedagogical advances that promote continuous improvement of student learning
• Participate in a variety of professional development activities
• Participate in one's own performance review and evaluation
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.
Applications DeadlineJuly 4, 2023 Show more details...
via Jobrapido.com
posted_at: 4 days agoschedule_type: Full-time
Managerial and Technical expertise is must and must have hand on L3 experience (link removed) Service Manager Network Voice San DIEGO, CA or Dallas Texas -Onsite role Fulltime Permanent The primary role of the Service Manager is to take ownership of the day-to-day operational relationships between information technology service delivery and the Client business. This involves managing and coordinating the appropriate resources to ensure optimal service
Managerial and Technical expertise is must and must have hand on L3 experience (link removed) Service Manager Network Voice San DIEGO, CA or Dallas Texas -Onsite role Fulltime Permanent The primary role of the Service Manager is to take ownership of the day-to-day operational relationships between information technology service delivery and the Client business. This involves managing and coordinating the appropriate resources to ensure optimal service delivery and ensure that all issues raised are resolved in accordance with the applicable procedures and Service Level Requirements. Major Duties and Responsibilities: Be responsible for overseeing delivery of Network Voice Support services and serves as the primary management point of contact for that service Agreement Be knowledgeable about the Support Agreement of the responsibility and in the polices, processes, and procedures to deliver Services to the Client Ensure Voice team provides prompt resolutions to be in accordance with... Service level agreements. Ensure that timely and high quality information relating to T&UC service status, incidents and requests is communicated to colleagues and stakeholders using the appropriate mechanisms, and produce timely periodic reports as required. Develop and work to appropriate service levels with defined quality of service metrics that will maintain and demonstrate high quality T&UC service provision. Monitor and report on the performance for the Voice service area as required by the Agreement Evaluate customer feedback to develop quality improvements to service delivery Actively and consistently support all efforts to simplify and enhance the customer experience Provides leadership in network operations support in a 24/7 operating environment Initial point of contact for all major issues during their coverage period Responsible for staying on top of all event, incident, and requests/change management for all during their shifts Ensures timely and accurate notifications of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners Ensures that all process and procedures have been implemented, understood and followed for their responsible shift Compile and distribute daily turnover report detailing events and outages that are either ongoing or recently resolved on shift Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events. Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system Resolves any scheduled maintenance or major outage issues escalated from direct reports Lead the technical planning session for growth, implementation and future projects. Manage decommissioning, upgrades, maintenance and support of the T&UC services and their components. Oversee the Voice team to ensure that all levels of technical support, service incidents and service requests are being met. Provide clear, timely and pertinent communication to colleagues, management and service users. Evaluate and report on new T&UC features, equipment and technologies. Contribute to the writing of disaster recovery and risk management processes and documentation, as directed. Attendance and reporting to appropriate internal and external meetings. Appropriate training of other staff. It should be noted that this position may involve off-campus work, and that this position does require participation in an out-of-hours on-call rotation. Additionally, the role may require work outside standard office hours including the early morning, evening and weekend. The role holder is expected to maintain high levels of professional conduct, including but not limited to; cooperative engagement in tasks set, the exercising of initiative to suggest (through line mangers if appropriate) improvements to the services provided, and professional styles of communication and behavior at all times. Education: Bachelors Degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience. Industry recognized Professional Level Cisco Voice Certifications Related Work Experience 12 plus years work experience in a 24x7 Operations Center 8 plus years managing a 24x7 Operations Center Preferred Qualifications: Strong ability to aid in analysis of and documentation of root-cause analysis Ability to make decisions and solve problems while working under pressure Ability to work with others to resolve problems, handle requests or situations Hands-on experience with Cisco network equipment. Experience in Cisco PBX and/or Call Center systems engineering experience Knowledge of AWS Connect Call Center solution, Zoom Cloud-based video conferencing Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems Strong performance tuning (QoS) and capacity planning, traffic analyzation experience. Experience with monitoring solutions such as Solarwinds Working Knowledge of wireless technology using Ruckus or equivalent service provider Proven track record identifying and championing appropriate new technologies; ability to quickly adapt changes A self-starter who can prioritize work in a fast-paced and dynamic tech environment. Must possess good analytical problem solving and troubleshooting skills. Strong written and verbal communication skills
Show more details...
via Dallas, TX - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Check It Out! Ready to be a Cooper too? This might just be right up your alley! We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't
Check It Out! Ready to be a Cooper too? This might just be right up your alley! We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't for people who want to punch a clock. It's for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living. The Telecommunications/Voice Engineer is a critical member of our Voice Services Team and is responsible for maintenance, configuration, and support of the Avaya Communication Platform. This individual will manage/administer the Company's telecommunications systems and equipment, be responsible for the day-to-day monitoring and operational support of the Company's telecom... infrastructure and manage related vendors and/or maintain hardware/software as needed. Essential Functions Strong knowledge on Avaya Communication Platform, Call Center applications, including but not limited to ACD, Dialer, Call Routing, Skills, VDN, Vector and Variables Understanding of Verint Call Recording, Speech Analytics, DPA/Triggers, and Work Force Management Systems Telecom break/fix ticket management and support. Interacts with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact the business Works with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems Provide training and orientation to users of new and existing technology and training/guidance to other team members or line of business Works with internal monitoring team to confirm all voice infrastructure devices are correctly defined and monitored Proactive analysis, troubleshooting and resolution of telecommunications systems and circuit issues in a timely manner Implement, maintain and troubleshoot Avaya Aura class media servers and gateways running Avaya Communications Manager 8.1.3 or higher, Avaya Experience Portal, Avaya Aura Messaging and CMS Manage firmware levels and core release upgrades for all devices TDM and SIP Protocol, SIP Trunks and Session Border Controllers, Session Manager and System Manager deployments Proficient with DHCP settings including option 242, Avaya 46xx settings file and VoIP, H.323 and SIP firmware deployments Will serve as backup to peers on existing work and will be involved in projects as needed. Desired skills and Experience Bachelor's degree, preferably in related field preferred or equivalent work experience Minimum 5-10 years' experience with complex voice design, operational support, hands-on implementation and configuration of voice systems In-depth knowledge of voice technologies IP telephony and SIP In-depth experience designing, implementing, and troubleshooting voice technologies In-depth understanding of IP data, voice, and video networking concepts preferred. Excellent oral communication and technical writing skills. Expert with MS Office Suite and Visio Strong command of leadership and customer service skills essential Strong analytical, troubleshooting and problem resolution skills Familiarity with basic graphical modeling approaches, tools and model repositories Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community. Job Requisition ID:
017147Job Category:
Information TechnologyPrimary Location City:
DallasPrimary Location Region:
TexasPrimary Location Postal Code:
75019Primary Location Country:
United States of AmericaPosting Organization:
Mr. CooperLine of Business:
Information TechnologyAdditional Posting Location(s):
ChandlerAlternate Requisition:
No
Salary Range:
$100K -- $150K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
017147Job Category:
Information TechnologyPrimary Location City:
DallasPrimary Location Region:
TexasPrimary Location Postal Code:
75019Primary Location Country:
United States of AmericaPosting Organization:
Mr. CooperLine of Business:
Information TechnologyAdditional Posting Location(s):
ChandlerAlternate Requisition:
No
Salary Range:
$100K -- $150K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Jooble
posted_at: 6 days agoschedule_type: Full-time
Structured Cabling / Voice and Data Project Manager – Dallas
Great opportunity to grow with an established Texas-based technology integration company. Network Cabling Services (NCS) has an opening for a Structured Cabling / Voice and Data Project Manager to join our Dallas team. NCS has 40+ years of experience working with some of the most prestigious hospitals, universities, and corporate... companies to provide the latest technology solutions.
NCS
Structured Cabling / Voice and Data Project Manager – Dallas
Great opportunity to grow with an established Texas-based technology integration company. Network Cabling Services (NCS) has an opening for a Structured Cabling / Voice and Data Project Manager to join our Dallas team. NCS has 40+ years of experience working with some of the most prestigious hospitals, universities, and corporate... companies to provide the latest technology solutions.
NCS is committed to a work environment that promotes innovation and personal and professional growth and provides employees with an active role in driving the company vision.
Job Type: Full-time / Exempt
What it takes to succeed:
• Bachelor’s degree or 2 years of project management experience
• Ten + years of related industry experience
• PMP certification
• Valid driver’s license
• Ability to travel
Essential Duties, Competencies and Responsibilities:
• Field personnel performance management
• Client communication
• Participate with human resources in disciplinary process
• Maintain current industry knowledge
• Drive on company business
• Represent NCS with professionalism and integrity
• Perform all functions and other duties that may be assigned
What we offer:
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Supplemental Insurance Options
• Company paid training and certification opportunities
About NCS
Network Cabling Services (NCS) was founded in 1981 in Houston, TX, and is a technology integration provider for all our client’s cabling, audiovisual, and security needs. Since then, we have grown to more than 300 employees across six Texas locations. We have expanded our services to in-building wireless systems to deliver public safety and cellular communications and network-powered lighting systems Show more details...
Great opportunity to grow with an established Texas-based technology integration company. Network Cabling Services (NCS) has an opening for a Structured Cabling / Voice and Data Project Manager to join our Dallas team. NCS has 40+ years of experience working with some of the most prestigious hospitals, universities, and corporate... companies to provide the latest technology solutions.
NCS is committed to a work environment that promotes innovation and personal and professional growth and provides employees with an active role in driving the company vision.
Job Type: Full-time / Exempt
What it takes to succeed:
• Bachelor’s degree or 2 years of project management experience
• Ten + years of related industry experience
• PMP certification
• Valid driver’s license
• Ability to travel
Essential Duties, Competencies and Responsibilities:
• Field personnel performance management
• Client communication
• Participate with human resources in disciplinary process
• Maintain current industry knowledge
• Drive on company business
• Represent NCS with professionalism and integrity
• Perform all functions and other duties that may be assigned
What we offer:
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Supplemental Insurance Options
• Company paid training and certification opportunities
About NCS
Network Cabling Services (NCS) was founded in 1981 in Houston, TX, and is a technology integration provider for all our client’s cabling, audiovisual, and security needs. Since then, we have grown to more than 300 employees across six Texas locations. We have expanded our services to in-building wireless systems to deliver public safety and cellular communications and network-powered lighting systems Show more details...
via Dice
posted_at: 5 days agoschedule_type: Contractorsalary: 40–45 an hour
MICROSOFT TEAMS AND VOICE SUPPORT | CONTRACT | ON-SITE DALLAS, TX 75202
Description...
Phone/ Endpoint: Moves, Adds, and Changes (MACs) of Microsoft Teams phones shall be performed Monday thru Friday beginning at 8am and ending at 5pm and after-hours support when needed.\
Microsoft Teams and Voice Support:
• Assist user setup
Enabling/Disable/Modify
Number assignment
• Assist with Teams, Meeting, Voice, Video and sharing policies. Assist
MICROSOFT TEAMS AND VOICE SUPPORT | CONTRACT | ON-SITE DALLAS, TX 75202
Description...
Phone/ Endpoint: Moves, Adds, and Changes (MACs) of Microsoft Teams phones shall be performed Monday thru Friday beginning at 8am and ending at 5pm and after-hours support when needed.\
Microsoft Teams and Voice Support:
• Assist user setup
Enabling/Disable/Modify
Number assignment
• Assist with Teams, Meeting, Voice, Video and sharing policies. Assist with Guest
Access add and remove
• Assist with Conferencing number assignment
• Assist with phones sign in issues
• Basic call troubleshooting
• Assist Number Normalization and call routing
• Assist with Teams Room Systems Teams and channel basic add/remove/change
• Assist with Federation
• Call queue changes and troubleshooting
• Auto Attendant changes and troubleshooting
• Voicemail setup, changes and troubleshooting
• Create new and manage existing teams
• Assist with opening support ticket with Microsoft when needed
• Manage service requests
• Monitor service health
Projects: Complete Projects requiring Microsoft Teams and Microsoft Teams Voice support.
Incident/Problem Tracking: Incident and problem resolution shall be performed Monday thru Friday beginning at 8 am and ending at 5 pm.
The technician will need to coordinate/work with the Company’s Network Operation Center (NOC) when required to solve incidents and problems.
System Documentation: Keep all system documentation including Disaster Recovery documentation accurate and current.
Create and maintain as-build documents to track all systems configuration change Show more details...
Description...
Phone/ Endpoint: Moves, Adds, and Changes (MACs) of Microsoft Teams phones shall be performed Monday thru Friday beginning at 8am and ending at 5pm and after-hours support when needed.\
Microsoft Teams and Voice Support:
• Assist user setup
Enabling/Disable/Modify
Number assignment
• Assist with Teams, Meeting, Voice, Video and sharing policies. Assist with Guest
Access add and remove
• Assist with Conferencing number assignment
• Assist with phones sign in issues
• Basic call troubleshooting
• Assist Number Normalization and call routing
• Assist with Teams Room Systems Teams and channel basic add/remove/change
• Assist with Federation
• Call queue changes and troubleshooting
• Auto Attendant changes and troubleshooting
• Voicemail setup, changes and troubleshooting
• Create new and manage existing teams
• Assist with opening support ticket with Microsoft when needed
• Manage service requests
• Monitor service health
Projects: Complete Projects requiring Microsoft Teams and Microsoft Teams Voice support.
Incident/Problem Tracking: Incident and problem resolution shall be performed Monday thru Friday beginning at 8 am and ending at 5 pm.
The technician will need to coordinate/work with the Company’s Network Operation Center (NOC) when required to solve incidents and problems.
System Documentation: Keep all system documentation including Disaster Recovery documentation accurate and current.
Create and maintain as-build documents to track all systems configuration change Show more details...
via KHON2 Jobs
posted_at: 10 days agoschedule_type: Full-time
Job Description:
Pay Range: $115000yr - $120000yr...
Session Border Controllers:
• Ribbon Communications (Larger carrier grade- integrates with MS Teams very well).
• Oracle Communications.
• AudioCodes (smaller- gateway applications). Call Control:
• Cisco Call Unified Communication Manager.
• Ribbon Application Server.
• Cisco Broadsoft
• Avaya VoIP PBX. Analytics:
• Ribbon Analytics & Protect.
• Oracle Communications Session
Job Description:
Pay Range: $115000yr - $120000yr...
Session Border Controllers:
• Ribbon Communications (Larger carrier grade- integrates with MS Teams very well).
• Oracle Communications.
• AudioCodes (smaller- gateway applications). Call Control:
• Cisco Call Unified Communication Manager.
• Ribbon Application Server.
• Cisco Broadsoft
• Avaya VoIP PBX. Analytics:
• Ribbon Analytics & Protect.
• Oracle Communications Session Manager.
• SolarWinds. End-point Management:
• PolyCom.
• Algo.
• Cisco.
• vIPer.
• General Dynamics Show more details...
Pay Range: $115000yr - $120000yr...
Session Border Controllers:
• Ribbon Communications (Larger carrier grade- integrates with MS Teams very well).
• Oracle Communications.
• AudioCodes (smaller- gateway applications). Call Control:
• Cisco Call Unified Communication Manager.
• Ribbon Application Server.
• Cisco Broadsoft
• Avaya VoIP PBX. Analytics:
• Ribbon Analytics & Protect.
• Oracle Communications Session Manager.
• SolarWinds. End-point Management:
• PolyCom.
• Algo.
• Cisco.
• vIPer.
• General Dynamics Show more details...
via GrabJobs
posted_at: 22 days agoschedule_type: Full-time
We are looking for a focused Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite to join our growing team at Veridian Tech in Pennington, NJ.
Growing your career as a Full Time Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite is a fantastic opportunity to develop excellent... skills.
If you are strong in people management, cooperation
We are looking for a focused Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite to join our growing team at Veridian Tech in Pennington, NJ.
Growing your career as a Full Time Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite is a fantastic opportunity to develop excellent... skills.
If you are strong in people management, cooperation and have the right experience for the job, then apply for the position of Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite at Veridian Tech today!
Hi,
Hope you are doing well.
I have an urgent opening of Genesys Voice Developer at Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ with one of our direct client. Please let me know if you are interested in below role.
• * Kindly share your updated resume **
Job Title : Genesys Voice Developer
Location : Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite
Duration : Full time/ Permanent
Job Description:
In depth knowledge of Genesys outbound framework.
Experience with configuration and options as it relates to OCS, specifically versions 8.1.5xx.x.
Experience with composer development for Genesys Orchestration Server and GMS.
Experience with administration and management of outbound campaigns through GAX.
Experience with different outbound callings campaigns(Predictive, push previous, GVP ).
Experience developing API integrations.
Knowledge of outbound skilling, treatments, SCXML programming for advanced treatments, and VXML programming for GVP applications.
Looking for an experienced Genesys contact center developer with proficiency in inbound and/or Outbound development.
The candidate must be proficient and experienced with the Genesys Outbound Framework, Outbound contact server, and building campaigns and calling lists.
The candidate must be proficient with developing Genesys Inbound strategies, VXML development, ORS development using Genesys composer.
The individual must be knowledgeable on how to create and troubleshoot different calling campaigns and respective treatments, with experience in deploying outbound solutions and administration of campaigns through tools such as GAX and CME.
Regards
Sachin Rastogi
View phone number on candidateportal.ceipal.com
View email address on candidateportal.ceipal.com
Veridian Tech Solutions, Inc.
11931 Wick Chester Lane Suite 150
Houston, TX, 77043
Benefits of working as a Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite in Pennington, NJ:
● Company offers great benefits
● Opportunities to grow
● Competitive salary Show more details...
Growing your career as a Full Time Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite is a fantastic opportunity to develop excellent... skills.
If you are strong in people management, cooperation and have the right experience for the job, then apply for the position of Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite at Veridian Tech today!
Hi,
Hope you are doing well.
I have an urgent opening of Genesys Voice Developer at Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ with one of our direct client. Please let me know if you are interested in below role.
• * Kindly share your updated resume **
Job Title : Genesys Voice Developer
Location : Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite
Duration : Full time/ Permanent
Job Description:
In depth knowledge of Genesys outbound framework.
Experience with configuration and options as it relates to OCS, specifically versions 8.1.5xx.x.
Experience with composer development for Genesys Orchestration Server and GMS.
Experience with administration and management of outbound campaigns through GAX.
Experience with different outbound callings campaigns(Predictive, push previous, GVP ).
Experience developing API integrations.
Knowledge of outbound skilling, treatments, SCXML programming for advanced treatments, and VXML programming for GVP applications.
Looking for an experienced Genesys contact center developer with proficiency in inbound and/or Outbound development.
The candidate must be proficient and experienced with the Genesys Outbound Framework, Outbound contact server, and building campaigns and calling lists.
The candidate must be proficient with developing Genesys Inbound strategies, VXML development, ORS development using Genesys composer.
The individual must be knowledgeable on how to create and troubleshoot different calling campaigns and respective treatments, with experience in deploying outbound solutions and administration of campaigns through tools such as GAX and CME.
Regards
Sachin Rastogi
View phone number on candidateportal.ceipal.com
View email address on candidateportal.ceipal.com
Veridian Tech Solutions, Inc.
11931 Wick Chester Lane Suite 150
Houston, TX, 77043
Benefits of working as a Full Time Hiring || Genesys Voice Developer || Pennington NJ, Charlotte NC, Dallas TX, Jersey City, NJ || Onsite in Pennington, NJ:
● Company offers great benefits
● Opportunities to grow
● Competitive salary Show more details...
via ZipRecruiter
schedule_type: Full-time
Company Description
Based on a 20-year success in Newsprint and Digital offerings, the Voice Media Group network is growing fast. As such, we are looking to hire a Senior Digital Sales Lead...
Job Description
Are you seeking a fast-paced, high-activity sales position? Are you a hunter who's ready to close big business in a competitive environment?
We are looking for energetic, self-motivated individuals who will drive sales in our markets across
Company Description
Based on a 20-year success in Newsprint and Digital offerings, the Voice Media Group network is growing fast. As such, we are looking to hire a Senior Digital Sales Lead...
Job Description
Are you seeking a fast-paced, high-activity sales position? Are you a hunter who's ready to close big business in a competitive environment?
We are looking for energetic, self-motivated individuals who will drive sales in our markets across the U.S. By developing and implementing best practices with our local and national sales teams, you will maximize sales and lead our team to success. You will also lead by example and sell and carry a list of your own.
The Senior Digital Sales Lead is an on-site resource for digital advertising-related questions, strategies and best-practice models, and is an integral part of each market. By setting expectations high and creating successful campaigns for clients, the Senior Digital Sales Lead ensures growth within the business and retains clients for future campaigns. This position is one of the most vital in the company, and we pride ourselves on leading the industry in ad performance, technology and, most of all, customer results.
The Senior Digital Sales Lead plays an important role in our business by meeting quick deadlines, establishing consistent reporting on live accounts, keeping a full pipeline, managing sales activity, and communicating regularly with upper management. Attention to detail, staying informed of digital advertising best practices, and having a passion for all things digital are critical aspects of the position. Most important, a qualified candidate must be able to blend sales, operations and education, and must be able to sell both inside and outside the building to effectively succeed in this role.
The Senior Digital Sales Lead will:
Acquire a granular, intimate knowledge of Voice Media Group's capabilities, specifically within programmatic platforms (RTB and Audience Extension) and SEO.
Possibly travel to partner markets, where he/she will work with individual sales teams, implement ongoing training, participate in client-interfacing sales calls, manage local pipelines and measure sales activity.
Be able to interpret market-analytics data and convey campaign wins to clients and local sales teams in order to reduce turnover and grow existing clients' monthly investments.
Qualifications
3+ years in selling digital advertising, social media, RTB and programmatic to a number of different Industries/Categories
3+ years working and communicating with clients or internal customers focused on sales, operations and/or performance conversations
Experience with all major digital advertising platforms including Google, Bing, Yahoo, all social media channels, and programmatic best practices
Experience aggregating, providing and explaining performance reporting for digital media campaigns
Additional Information Show more details...
Based on a 20-year success in Newsprint and Digital offerings, the Voice Media Group network is growing fast. As such, we are looking to hire a Senior Digital Sales Lead...
Job Description
Are you seeking a fast-paced, high-activity sales position? Are you a hunter who's ready to close big business in a competitive environment?
We are looking for energetic, self-motivated individuals who will drive sales in our markets across the U.S. By developing and implementing best practices with our local and national sales teams, you will maximize sales and lead our team to success. You will also lead by example and sell and carry a list of your own.
The Senior Digital Sales Lead is an on-site resource for digital advertising-related questions, strategies and best-practice models, and is an integral part of each market. By setting expectations high and creating successful campaigns for clients, the Senior Digital Sales Lead ensures growth within the business and retains clients for future campaigns. This position is one of the most vital in the company, and we pride ourselves on leading the industry in ad performance, technology and, most of all, customer results.
The Senior Digital Sales Lead plays an important role in our business by meeting quick deadlines, establishing consistent reporting on live accounts, keeping a full pipeline, managing sales activity, and communicating regularly with upper management. Attention to detail, staying informed of digital advertising best practices, and having a passion for all things digital are critical aspects of the position. Most important, a qualified candidate must be able to blend sales, operations and education, and must be able to sell both inside and outside the building to effectively succeed in this role.
The Senior Digital Sales Lead will:
Acquire a granular, intimate knowledge of Voice Media Group's capabilities, specifically within programmatic platforms (RTB and Audience Extension) and SEO.
Possibly travel to partner markets, where he/she will work with individual sales teams, implement ongoing training, participate in client-interfacing sales calls, manage local pipelines and measure sales activity.
Be able to interpret market-analytics data and convey campaign wins to clients and local sales teams in order to reduce turnover and grow existing clients' monthly investments.
Qualifications
3+ years in selling digital advertising, social media, RTB and programmatic to a number of different Industries/Categories
3+ years working and communicating with clients or internal customers focused on sales, operations and/or performance conversations
Experience with all major digital advertising platforms including Google, Bing, Yahoo, all social media channels, and programmatic best practices
Experience aggregating, providing and explaining performance reporting for digital media campaigns
Additional Information Show more details...
Norton safe Web