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Most recent job postings at DAT Solutions
via Indeed
schedule_type: Full-time
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is seeking a Project Manager to join the DAT Keypoint team in Springfield, MO.
The Project Manager is responsible for directly managing a declared project by coordinating the management, product team, and development team to ensure cross functional alignment and communication, tracking toward launch milestones and overall readiness for all DAT product releases.
The Project Manager reports to the General Manager of Keypoint, but is responsible for working with engineering, support, sales and third party partners, from product inception and development, through market readiness and release. Responsibilities include working with both DAT employees and product users to define requirements, manage timeline and set expectations and the track milestones to completion.
This is a critical role for DAT Solutions to make sure all internal constituents are working toward the same goal and managing communication and changes as we design, release new features and products to the market.
This position is located onsite at the DAT office in Springfield, MO.
Candidate Profile
• Strong leadership skills to coordinate teams and resources.
• Decisive and able to influence others in a positive manner.
• Strong interpersonal and written communication skills.
• Technically savvy with the latest project and productivity tools.
• Solutions oriented and unflappable.
What You'll do
• Work with engineering, support and sales to define and execute winning product delivery plans.
• Act as overall project manager across all DAT's Keypoint initiatives to ensure that all in-flight initiatives are executing to plan.
• Develop processes to ensure a single source of the truth, support effective decision-making and alignment of teams.
• Build, maintain, and communicate product plans and track deliverables, milestones, risks and dependencies from the cross functional team.
• Anticipate bottlenecks, explore contingencies and provide escalation management throughout the process.
• Advocate for all stakeholders throughout the delivery cycle to ensure they have the support needed to succeed.
The Skills and Experience You'll Bring
• 5+ years of relevant experience in Software Development Life Cycle.
• 5+ years of relevant experience in Project Management or Product Marketing preferred.
• Previous leadership role in high-tech industry required, ideally within software as a service (SaaS) business; transportation/supply chain industry experience preferred, but not required.
• Experience leading a team and cross functional projects.
• Strong technical knowledge and ability to communicate with both technical and non-technical audiences.
• Strong communication, presentation and writing skills with emphasis on technology.
• Natural evangelist and strong customer advocate.
• Strong accountability and project management for tasks without close supervision.
• Ability to build excellent rapport with leadership across the organization.
• Bachelor's Degree.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) <#LI-DM1 Show more details...
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is seeking a Project Manager to join the DAT Keypoint team in Springfield, MO.
The Project Manager is responsible for directly managing a declared project by coordinating the management, product team, and development team to ensure cross functional alignment and communication, tracking toward launch milestones and overall readiness for all DAT product releases.
The Project Manager reports to the General Manager of Keypoint, but is responsible for working with engineering, support, sales and third party partners, from product inception and development, through market readiness and release. Responsibilities include working with both DAT employees and product users to define requirements, manage timeline and set expectations and the track milestones to completion.
This is a critical role for DAT Solutions to make sure all internal constituents are working toward the same goal and managing communication and changes as we design, release new features and products to the market.
This position is located onsite at the DAT office in Springfield, MO.
Candidate Profile
• Strong leadership skills to coordinate teams and resources.
• Decisive and able to influence others in a positive manner.
• Strong interpersonal and written communication skills.
• Technically savvy with the latest project and productivity tools.
• Solutions oriented and unflappable.
What You'll do
• Work with engineering, support and sales to define and execute winning product delivery plans.
• Act as overall project manager across all DAT's Keypoint initiatives to ensure that all in-flight initiatives are executing to plan.
• Develop processes to ensure a single source of the truth, support effective decision-making and alignment of teams.
• Build, maintain, and communicate product plans and track deliverables, milestones, risks and dependencies from the cross functional team.
• Anticipate bottlenecks, explore contingencies and provide escalation management throughout the process.
• Advocate for all stakeholders throughout the delivery cycle to ensure they have the support needed to succeed.
The Skills and Experience You'll Bring
• 5+ years of relevant experience in Software Development Life Cycle.
• 5+ years of relevant experience in Project Management or Product Marketing preferred.
• Previous leadership role in high-tech industry required, ideally within software as a service (SaaS) business; transportation/supply chain industry experience preferred, but not required.
• Experience leading a team and cross functional projects.
• Strong technical knowledge and ability to communicate with both technical and non-technical audiences.
• Strong communication, presentation and writing skills with emphasis on technology.
• Natural evangelist and strong customer advocate.
• Strong accountability and project management for tasks without close supervision.
• Ability to build excellent rapport with leadership across the organization.
• Bachelor's Degree.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) <#LI-DM1 Show more details...
via Indeed
schedule_type: Full-timesalary: 125K a year
About DAT
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make... smarter business decisions and run their companies
About DAT
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make... smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have offices in Portland, OR and Denver, CO, and additional offices in MO, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT Freight and Analytics is looking for a Senior Financial Analyst to join our growing Finance & Accounting team in Denver, CO or Beaverton, OR.
As a Senior Financial Analyst, you will be collaborating across multiple departments, including Engineering, Product and IT, doing analysis and building financial models to support initiatives and influence business decisions. While some repetitive functions come with the territory, we set a premium on the ability to perform thoughtful analysis and deliver insights to decision makers within the business.
Candidate profile
• Outstanding skills in developing complex financial models based on well-defined assumptions to evaluate complex and ambiguous business challenges.
• Strong skills acting as a consultant to the business, with the ability to identify challenges and apply the best solutions for providing clarity.
• Proficient at using data visualization to surface insights and tell meaningful stories.
• A self-starter who is adept at managing multiple projects and deliverables.
• Effective collaborator who will be a resource for several departments and proactively engage the constituents.
• Experience partnering with a range of internal organizations, leveraging data and metrics to inform ongoing strategy development and business decisions.
What You'll Do
• Partner with a variety of stakeholders across DAT, driving effective collaboration and business decisions through detailed analysis and an evaluation of the resulting financial impact.
• Support effective management decision making through thoughtful analysis and effectively communicated financial models and data visualization.
• Take a stance and formulate a data-driven opinion using the results of your analysis to drive and influence business decisions.
• Develop financial models and analyze ROI on new and existing initiatives.
• Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
• Manage expense and headcount forecasts in partnership with leadership, drilling into key variances against forecasts while handling a continuously evolving investment strategy.
• Maintain expert level of business functional knowledge and current technology.
• Respond to ad-hoc requests from internal business partners and senior management in a timely manner with a high level of accuracy.
The Skills You'll Need
• The primary technical requirement is advanced Excel ability. You must be proficient with pivot tables and lookup formulas and have experience developing complex financial models from scratch.
• Ability to construct a pro forma P&L, using financial modeling best practices to test business scenarios is required.
• Ability to define problems, collect data, establish facts, and reach defensible conclusions is required.
• Enterprise SaaS experience preferred.
• Knowledge and experience with accounting principles (GAAP) is a plus.
• Experience working with Salesforce reporting and CPQ / Billing is a plus.
• Knowledge of the logistics transportation industry is a plus.
• Familiarity with our toolstack is a plus: Excel PowerPivot, SQL, Python, dbt, Tableau.
• 5-10 years of experience in a highly quantitative role.
• Bachelor's degree in Business, Finance, Accounting, Economics or related field. MBA a plus.
For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $125,000 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) <#LI-DM1 Show more details...
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make... smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have offices in Portland, OR and Denver, CO, and additional offices in MO, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT Freight and Analytics is looking for a Senior Financial Analyst to join our growing Finance & Accounting team in Denver, CO or Beaverton, OR.
As a Senior Financial Analyst, you will be collaborating across multiple departments, including Engineering, Product and IT, doing analysis and building financial models to support initiatives and influence business decisions. While some repetitive functions come with the territory, we set a premium on the ability to perform thoughtful analysis and deliver insights to decision makers within the business.
Candidate profile
• Outstanding skills in developing complex financial models based on well-defined assumptions to evaluate complex and ambiguous business challenges.
• Strong skills acting as a consultant to the business, with the ability to identify challenges and apply the best solutions for providing clarity.
• Proficient at using data visualization to surface insights and tell meaningful stories.
• A self-starter who is adept at managing multiple projects and deliverables.
• Effective collaborator who will be a resource for several departments and proactively engage the constituents.
• Experience partnering with a range of internal organizations, leveraging data and metrics to inform ongoing strategy development and business decisions.
What You'll Do
• Partner with a variety of stakeholders across DAT, driving effective collaboration and business decisions through detailed analysis and an evaluation of the resulting financial impact.
• Support effective management decision making through thoughtful analysis and effectively communicated financial models and data visualization.
• Take a stance and formulate a data-driven opinion using the results of your analysis to drive and influence business decisions.
• Develop financial models and analyze ROI on new and existing initiatives.
• Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
• Manage expense and headcount forecasts in partnership with leadership, drilling into key variances against forecasts while handling a continuously evolving investment strategy.
• Maintain expert level of business functional knowledge and current technology.
• Respond to ad-hoc requests from internal business partners and senior management in a timely manner with a high level of accuracy.
The Skills You'll Need
• The primary technical requirement is advanced Excel ability. You must be proficient with pivot tables and lookup formulas and have experience developing complex financial models from scratch.
• Ability to construct a pro forma P&L, using financial modeling best practices to test business scenarios is required.
• Ability to define problems, collect data, establish facts, and reach defensible conclusions is required.
• Enterprise SaaS experience preferred.
• Knowledge and experience with accounting principles (GAAP) is a plus.
• Experience working with Salesforce reporting and CPQ / Billing is a plus.
• Knowledge of the logistics transportation industry is a plus.
• Familiarity with our toolstack is a plus: Excel PowerPivot, SQL, Python, dbt, Tableau.
• 5-10 years of experience in a highly quantitative role.
• Bachelor's degree in Business, Finance, Accounting, Economics or related field. MBA a plus.
For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $125,000 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) <#LI-DM1 Show more details...
via Built In
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $136 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Compliance Representative to join our Compliance Team in Beaverton, Oregon.
Working in a high performance team environment, you will be responsible for assuring the quality and integrity of the DAT Directory through the gathering of information such as proper Motor Carrier Authority, insurance verification, and up to date carrier profiles.
Candidate Profile
• Organized and detail-oriented, with strong communication skills.
• Customer service skills and a passion for helping customers.
• Ability to effectively present information and respond to questions from employees, groups, and customers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to learn and follow standard operating procedures.
• A team player with a positive attitude.
• Reliability, punctuality and a professional appearance.
What You’ll Do
• Analyze data received from the FMCSA/DOT website, SaferSys and the Customer Directory. Utilize reporting software to analyze the data and make recommendations.
• Deliver Customer Service, Product Support, and Customer Training.
• Audit and Validate Broker/Carrier authority of existing carriers. Maintain complete customer records, accurately update changes to customer records in Salesforce.
• Meet performance metrics, which include schedule adherence, utilization rate, monitoring, and call handle time.
• Make outbound calls to verify carrier insurance coverage and request updated insurance if needed.
• Train new customers on the use of CarrierWatch and DAT's Onboard, and provide ongoing support to customers.
• Update carrier watch lists via requests from customers, 3rd party information providers and internal resources.
• Analyze data from the DAT Directory through the use of Salesforce, Crystal Reports (Business Objects) and Excel.
• Report out as needed and/or make necessary updates to the DAT Directory based on data retrieved and analyzed.
• Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.
• Share potential sales opportunities with DAT Sales.
• Provide backup support to other Product Support teams by taking inbound calls, emails and chats.
The Skills and Experience You’ll Bring
• 1-3 years Customer Service experience.
• Previous experience in a call center environment strongly preferred.
• Bilingual English/Spanish preferred.
• Intermediate analytical/problem solving skills.
• Excellent presentation skills.
• Typing skills.
• Exceptional telephone skills.
• Basic PC skills including Internet navigation skills; specifically, the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner.
• Excellent written and verbal communication skills.
• Time management and organizational skills.
• Listening and interpersonal skills.
• High school diploma or GED required.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum compensation for this role is $20/hour + benefits. The maximum compensation for this role can vary depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
#LI-HZ1 Show more details...
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $136 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Compliance Representative to join our Compliance Team in Beaverton, Oregon.
Working in a high performance team environment, you will be responsible for assuring the quality and integrity of the DAT Directory through the gathering of information such as proper Motor Carrier Authority, insurance verification, and up to date carrier profiles.
Candidate Profile
• Organized and detail-oriented, with strong communication skills.
• Customer service skills and a passion for helping customers.
• Ability to effectively present information and respond to questions from employees, groups, and customers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to learn and follow standard operating procedures.
• A team player with a positive attitude.
• Reliability, punctuality and a professional appearance.
What You’ll Do
• Analyze data received from the FMCSA/DOT website, SaferSys and the Customer Directory. Utilize reporting software to analyze the data and make recommendations.
• Deliver Customer Service, Product Support, and Customer Training.
• Audit and Validate Broker/Carrier authority of existing carriers. Maintain complete customer records, accurately update changes to customer records in Salesforce.
• Meet performance metrics, which include schedule adherence, utilization rate, monitoring, and call handle time.
• Make outbound calls to verify carrier insurance coverage and request updated insurance if needed.
• Train new customers on the use of CarrierWatch and DAT's Onboard, and provide ongoing support to customers.
• Update carrier watch lists via requests from customers, 3rd party information providers and internal resources.
• Analyze data from the DAT Directory through the use of Salesforce, Crystal Reports (Business Objects) and Excel.
• Report out as needed and/or make necessary updates to the DAT Directory based on data retrieved and analyzed.
• Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.
• Share potential sales opportunities with DAT Sales.
• Provide backup support to other Product Support teams by taking inbound calls, emails and chats.
The Skills and Experience You’ll Bring
• 1-3 years Customer Service experience.
• Previous experience in a call center environment strongly preferred.
• Bilingual English/Spanish preferred.
• Intermediate analytical/problem solving skills.
• Excellent presentation skills.
• Typing skills.
• Exceptional telephone skills.
• Basic PC skills including Internet navigation skills; specifically, the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner.
• Excellent written and verbal communication skills.
• Time management and organizational skills.
• Listening and interpersonal skills.
• High school diploma or GED required.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum compensation for this role is $20/hour + benefits. The maximum compensation for this role can vary depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
#LI-HZ1 Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-time
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Senior Windows Systems Administrator to join our IT infrastructure/platforms team in Beaverton, OR or Denver, CO.
Candidate profile
You will be responsible for administering and maintaining core IT infrastructure/platforms and providing advanced day-to-day operational support and architectural oversight. Your day to day will include, but not limited to improved patching cadence and accuracy, improved security hardening and compliance, improved delivery timeframe for revenue generating projects, enhanced proactive issue prevention and quicker response time to resolve standard requests with the ability to react to urgent requests without significant impact to planned work. You will also need to be able to support realistic on-call rotation which is current one week every three weeks.
What You’ll Do
• Provide advanced operational support and management of servers, operating systems, and IT support tools/technologies in a production environment.
• Operating system deployment using vCenter (VMWare) or bare metal.
• Ability to provide hands-on duties within a DataCenter.
• Demonstrates a high level of proficiency in IT tools including monitoring, backups, malware control, remote access, inventory management/collection and other related tools.
• Design and configure IT infrastructure solutions to meet complex business and system requirements by leveraging recommended best practices, organizational governance, ensuring optimization of performance and minimizing risk.
• Manages system security and permissions in alignment with the IT Security and Compliance Team.
• Drives root cause analysis and follow up on related action items.
• Escalation point for patching.
• Work with users and/or project teams to analyze business needs and develop requirements documentation and project plans.
• Develop monitoring tools to proactively identify issues before problems arise.
• Respond to escalated issues, conducts advanced troubleshooting/research and reports on workarounds and resolutions per ITIL-management best practices.
• Drives standardization of operating system deployment methodologies.
• Drives standardization of application stack deployment methodologies.
• Acts as Subject Matter Expert to other infrastructure engineers as needed to perform advance troubleshooting of operating system and/or applications.
• Performs installation, configuration, administration, design and tuning of many infrastructure systems and applications (see skills below).
• On-call unless a planned vacation or PTO time has been communicated with their supervisor.
The Skills And Experience You’ll Bring
• 10+ years of experience working as a Systems Administrator, with a minimum of 4 years at a senior level.
• Four-year degree or equivalent additional experience in a related discipline (e.g., information technology, computer science, business, engineering).
• Experience with implementing and managing complex DataCenter IT environments.
• Your peers rely on your decisions as the Windows Server SME.
Technical Skills
• Adept at change management and release management policies and procedures.
• Strong analytical and problem-solving skills are required.
• Advanced PowerShell
• Implementation, configuration, and management of most of the following technologies:
• Microsoft Windows Server 2016 / 2019 R2
• Microsoft IIS
• Active Directory Account Management and Replication topology
• DNS
• DHCP Server
• TCP/IP and general network management experience required.
• Advanced level server OS troubleshooting, including advanced knowledge of the Registry, Service Management, Event Viewer, and advanced components.
• Experience with SAN/NAS disk systems required.
• Experience with hotfix/patch management systems required.
• Certifications in related technologies (MSP, MCSE, A+, CCNA, etc.) preferred.
• Advanced level experience with hypervisors including VMware and/or Microsoft Hyper-V required.
• Expert knowledge of security best practices using CIS and NIST standards.
For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $130,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Senior Windows Systems Administrator to join our IT infrastructure/platforms team in Beaverton, OR or Denver, CO.
Candidate profile
You will be responsible for administering and maintaining core IT infrastructure/platforms and providing advanced day-to-day operational support and architectural oversight. Your day to day will include, but not limited to improved patching cadence and accuracy, improved security hardening and compliance, improved delivery timeframe for revenue generating projects, enhanced proactive issue prevention and quicker response time to resolve standard requests with the ability to react to urgent requests without significant impact to planned work. You will also need to be able to support realistic on-call rotation which is current one week every three weeks.
What You’ll Do
• Provide advanced operational support and management of servers, operating systems, and IT support tools/technologies in a production environment.
• Operating system deployment using vCenter (VMWare) or bare metal.
• Ability to provide hands-on duties within a DataCenter.
• Demonstrates a high level of proficiency in IT tools including monitoring, backups, malware control, remote access, inventory management/collection and other related tools.
• Design and configure IT infrastructure solutions to meet complex business and system requirements by leveraging recommended best practices, organizational governance, ensuring optimization of performance and minimizing risk.
• Manages system security and permissions in alignment with the IT Security and Compliance Team.
• Drives root cause analysis and follow up on related action items.
• Escalation point for patching.
• Work with users and/or project teams to analyze business needs and develop requirements documentation and project plans.
• Develop monitoring tools to proactively identify issues before problems arise.
• Respond to escalated issues, conducts advanced troubleshooting/research and reports on workarounds and resolutions per ITIL-management best practices.
• Drives standardization of operating system deployment methodologies.
• Drives standardization of application stack deployment methodologies.
• Acts as Subject Matter Expert to other infrastructure engineers as needed to perform advance troubleshooting of operating system and/or applications.
• Performs installation, configuration, administration, design and tuning of many infrastructure systems and applications (see skills below).
• On-call unless a planned vacation or PTO time has been communicated with their supervisor.
The Skills And Experience You’ll Bring
• 10+ years of experience working as a Systems Administrator, with a minimum of 4 years at a senior level.
• Four-year degree or equivalent additional experience in a related discipline (e.g., information technology, computer science, business, engineering).
• Experience with implementing and managing complex DataCenter IT environments.
• Your peers rely on your decisions as the Windows Server SME.
Technical Skills
• Adept at change management and release management policies and procedures.
• Strong analytical and problem-solving skills are required.
• Advanced PowerShell
• Implementation, configuration, and management of most of the following technologies:
• Microsoft Windows Server 2016 / 2019 R2
• Microsoft IIS
• Active Directory Account Management and Replication topology
• DNS
• DHCP Server
• TCP/IP and general network management experience required.
• Advanced level server OS troubleshooting, including advanced knowledge of the Registry, Service Management, Event Viewer, and advanced components.
• Experience with SAN/NAS disk systems required.
• Experience with hotfix/patch management systems required.
• Certifications in related technologies (MSP, MCSE, A+, CCNA, etc.) preferred.
• Advanced level experience with hypervisors including VMware and/or Microsoft Hyper-V required.
• Expert knowledge of security best practices using CIS and NIST standards.
For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $130,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
About DAT
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make... smarter business decisions and run their companies
About DAT
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make... smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Customer Success Manager to join our outstanding Inside Sales team located in Beaverton, OR.
You'll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role.
This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 43 years.
This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:
AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Candidate Profile
• Highly effective account manager who will build and maintain relationships with customers in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strategic thinker with demonstrated experience developing profitable relationships with customers.
• Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.
What You'll Do
• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the "voice of the customer" to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers' main point of contact at DAT.
• Leverage an in-depth knowledge of DAT products to communicate their value to customers.
• Manage a sales funnel using Salesforce CRM.
The Skills and Experience You'll Need
• Background in the transportation, logistics or supply chain industry is required.
• Demonstrated experience successfully meeting and exceeding a sales quota.
• Excellent communication skills in presentations, by email and in correspondence.
• Bachelor's degree, or significant direct industry experience in lieu, is required.
• Skilled at actively listening to customers, with the ability to probe and ask for the sale.
• Excellent computer skills, using Salesforce CRM, Google Workday, and more.
• Self-directed, self-motivated contributor with top-notch decision-making skills.
• Fast learner who will quickly learn and demonstrate a thorough knowledge of DAT products, features, and pricing.
• Provide exceptional teamwork, dependable and reliable member of the team.
• Experience in SaaS and subscription-based selling preferred.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• Bachelor's degree preferred.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) <#LI - DM1 Show more details...
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make... smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Customer Success Manager to join our outstanding Inside Sales team located in Beaverton, OR.
You'll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role.
This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 43 years.
This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:
AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Candidate Profile
• Highly effective account manager who will build and maintain relationships with customers in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strategic thinker with demonstrated experience developing profitable relationships with customers.
• Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.
What You'll Do
• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the "voice of the customer" to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers' main point of contact at DAT.
• Leverage an in-depth knowledge of DAT products to communicate their value to customers.
• Manage a sales funnel using Salesforce CRM.
The Skills and Experience You'll Need
• Background in the transportation, logistics or supply chain industry is required.
• Demonstrated experience successfully meeting and exceeding a sales quota.
• Excellent communication skills in presentations, by email and in correspondence.
• Bachelor's degree, or significant direct industry experience in lieu, is required.
• Skilled at actively listening to customers, with the ability to probe and ask for the sale.
• Excellent computer skills, using Salesforce CRM, Google Workday, and more.
• Self-directed, self-motivated contributor with top-notch decision-making skills.
• Fast learner who will quickly learn and demonstrate a thorough knowledge of DAT products, features, and pricing.
• Provide exceptional teamwork, dependable and reliable member of the team.
• Experience in SaaS and subscription-based selling preferred.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• Bachelor's degree preferred.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) <#LI - DM1 Show more details...
via Built In Colorado
schedule_type: Full-timesalary: 250K a year
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.
COMPANY BACKGROUND/CULTURE
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably.
We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We are headquartered in Denver, CO with additional offices in Oregon, Missouri and Bangalore, India. For additional information, see www.DAT.com/company.
DAT Solutions delivers a variety of software solutions from mobile apps used by truck drivers to CRM systems that run multinational third party logistics providers. Product lines include load boards, freight rates, transportation management software, carrier monitoring and onboarding, truck and trailer tracking, and a comprehensive directory of companies with business history, credit, safety, insurance and company reviews. The development organization works in agile teams focused on delivering user-inspired, effective and efficient solutions that are broadly scalable and built for high volume transactions and real time interaction.
DAT Solutions, LLC is a wholly owned subsidiary of Roper Industries, a diversified growth company and constituent of the S&P 500, Fortune 1000 and Russell 1000 indices.
The Opportunity
The Chief Product Officer will oversee every element of our Product portfolio from concept to post-launch performance. The right leader for this role will have a proven background scaling existing and novel solutions that exceed revenue and growth goals. They will bring an inspiring, progressive style and possess a keen knack for articulating compelling product strategy that resonates internally and delivers on the needs of our customers. As CPO, you will lead DAT’s highly capable and motivated Product, UX/UI, and Analytics team’s continued disruption of the freight & analytics vertical with innovative solutions that are ahead of the curve.
Essential duties and responsibilities include the following. Other duties may be assigned.
• Accountable for growing revenue, building our brand, and operational efficiency; create roadmaps and implementation plans to execute.
• Drive the product strategy and planning process to provide focus and alignment on critical strategies; engage stakeholders to align on clear, actionable plan to deliver optimal results for customers and the business. This will require a deep understanding of tools and techniques for strategic planning, and direct experience in facilitating ongoing strategies.
• Analyze existing technologies, new technologies, market developments and competition to identify and prioritize product market opportunities.
• Collaborate with Sales and Marketing to determine strategies for product positioning, pricing, advertising and collateral development.
• Collaborate with Technology to prioritize resource allocations and development priorities.
• Be an active participant in the Broker, Shipper and Carrier community to monitor trends and identify opportunities.
• Oversee and/or lead product focus groups and user conference sessions; participate in speaking engagements on general industry topics and promotion of company products.
• Promote solution strategy and communicate product information throughout the company and to the press, industry analysts, partners and customers with passion and conviction.
• Identify continuous improvement opportunities for Product and Project Management processes.
• Establish targets for, and track key performance indicators for operational metrics, product use and profitability
• Take a leadership role in the development of budgets; scheduling expenditures, analyzing and explaining variances and initiating corrective action to control costs.
• Actively and effectively lead management team meetings representing short, mid-range and long term product/service vision. Assure company maintains a comprehensive roadmap that includes prioritizing releases and development resources.
Supervisory Responsibilities:
• Directly supervises 6 management staff; 60 total team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Promote a culture of teamwork, innovation and risk taking within the organization.
• Inspire Product and Project Managers to consistently incorporate company vision, mission, values and goals in the assessment of customer needs, initiation of product applications; evaluating market trends, and technological developments.
• Recruit and mentor world class Product and Project management organization and team.
• Motivate the team through proactive performance management, clear accountability and on-going measurement against goals.
• Build a high functioning team by employing top notch talent, emphasizing the career development of staff, and training critical skills.
• Provide leadership that engages all staff, including the clear establishment of performance expectations coaching, performance management, career development, reward and recognition, hiring and high employee engagement.
Professional Experience Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires 15+ years progressively responsible management experience in a mix of Product Management, Product/Market Strategy, or related field
• Experience managing cross functional team across multiple products simultaneously
• Direct experience with SaaS (or cloud based) B2B services required; subscription services and/or two-sided network experience preferred
• Experience leading the development of SaaS products, including the development of business cases, roadmaps, schedules, budgets and success measures
• Experience creating new, innovating and successful products based on deep market understanding and successful analysis
Performance Skills/Competencies:
The below categories represent general skill sets that are required by this position. The level of proficiency & priority required by this position are defined by the following scales.
• Expert in program management execution, results driven, and accountable for outcome.
• Must possess a unique blend of business and technical savvy; a big-picture vision, and a bias towards action that transforms vision into reality.
• Inspirational leader; leads by example and with integrity, drives employee commitment through actions, empowers employees to actualize full potential.
• Exceptional quantitative analysis skills (data interpretation, business model building, results tracking); able to analyze data to create actionable recommendations.
• Ability to work collaboratively with all levels and functions of the organization and establish and maintain strong relationships with all stakeholders.
Education Requirements
Bachelor’s Degree in Business, Technology or related field required; MBA preferred.
Leadership Skills
Create the New and Different
Proven capacity to develop novel, breakthrough solutions; is creative, a visionary, and a foster of innovation; is an effective strategist full of ideas and possibilities; sees multiple futures; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative futures without all of the data.
Inspire Others
Is skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.
Focus on Outcomes
Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.
Be an Expert
Knows the business and industry at a SME level; remains current on emerging industry trends, market conditions and understands their impact to DAT.
Make Complex Decisions
Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.
Prioritize Decisively
Can quickly separate the mission-critical from the nice to dos and the trivials; quickly prioritizes the most useful thing to work on; focuses on the critical few tasks that really add value and puts aside or delays the rest.
Optimal Allocation of Resources
Deploy teams and resources with efficiency and impact; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; builds the best team.
In compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $250,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.
COMPANY BACKGROUND/CULTURE
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably.
We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We are headquartered in Denver, CO with additional offices in Oregon, Missouri and Bangalore, India. For additional information, see www.DAT.com/company.
DAT Solutions delivers a variety of software solutions from mobile apps used by truck drivers to CRM systems that run multinational third party logistics providers. Product lines include load boards, freight rates, transportation management software, carrier monitoring and onboarding, truck and trailer tracking, and a comprehensive directory of companies with business history, credit, safety, insurance and company reviews. The development organization works in agile teams focused on delivering user-inspired, effective and efficient solutions that are broadly scalable and built for high volume transactions and real time interaction.
DAT Solutions, LLC is a wholly owned subsidiary of Roper Industries, a diversified growth company and constituent of the S&P 500, Fortune 1000 and Russell 1000 indices.
The Opportunity
The Chief Product Officer will oversee every element of our Product portfolio from concept to post-launch performance. The right leader for this role will have a proven background scaling existing and novel solutions that exceed revenue and growth goals. They will bring an inspiring, progressive style and possess a keen knack for articulating compelling product strategy that resonates internally and delivers on the needs of our customers. As CPO, you will lead DAT’s highly capable and motivated Product, UX/UI, and Analytics team’s continued disruption of the freight & analytics vertical with innovative solutions that are ahead of the curve.
Essential duties and responsibilities include the following. Other duties may be assigned.
• Accountable for growing revenue, building our brand, and operational efficiency; create roadmaps and implementation plans to execute.
• Drive the product strategy and planning process to provide focus and alignment on critical strategies; engage stakeholders to align on clear, actionable plan to deliver optimal results for customers and the business. This will require a deep understanding of tools and techniques for strategic planning, and direct experience in facilitating ongoing strategies.
• Analyze existing technologies, new technologies, market developments and competition to identify and prioritize product market opportunities.
• Collaborate with Sales and Marketing to determine strategies for product positioning, pricing, advertising and collateral development.
• Collaborate with Technology to prioritize resource allocations and development priorities.
• Be an active participant in the Broker, Shipper and Carrier community to monitor trends and identify opportunities.
• Oversee and/or lead product focus groups and user conference sessions; participate in speaking engagements on general industry topics and promotion of company products.
• Promote solution strategy and communicate product information throughout the company and to the press, industry analysts, partners and customers with passion and conviction.
• Identify continuous improvement opportunities for Product and Project Management processes.
• Establish targets for, and track key performance indicators for operational metrics, product use and profitability
• Take a leadership role in the development of budgets; scheduling expenditures, analyzing and explaining variances and initiating corrective action to control costs.
• Actively and effectively lead management team meetings representing short, mid-range and long term product/service vision. Assure company maintains a comprehensive roadmap that includes prioritizing releases and development resources.
Supervisory Responsibilities:
• Directly supervises 6 management staff; 60 total team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Promote a culture of teamwork, innovation and risk taking within the organization.
• Inspire Product and Project Managers to consistently incorporate company vision, mission, values and goals in the assessment of customer needs, initiation of product applications; evaluating market trends, and technological developments.
• Recruit and mentor world class Product and Project management organization and team.
• Motivate the team through proactive performance management, clear accountability and on-going measurement against goals.
• Build a high functioning team by employing top notch talent, emphasizing the career development of staff, and training critical skills.
• Provide leadership that engages all staff, including the clear establishment of performance expectations coaching, performance management, career development, reward and recognition, hiring and high employee engagement.
Professional Experience Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires 15+ years progressively responsible management experience in a mix of Product Management, Product/Market Strategy, or related field
• Experience managing cross functional team across multiple products simultaneously
• Direct experience with SaaS (or cloud based) B2B services required; subscription services and/or two-sided network experience preferred
• Experience leading the development of SaaS products, including the development of business cases, roadmaps, schedules, budgets and success measures
• Experience creating new, innovating and successful products based on deep market understanding and successful analysis
Performance Skills/Competencies:
The below categories represent general skill sets that are required by this position. The level of proficiency & priority required by this position are defined by the following scales.
• Expert in program management execution, results driven, and accountable for outcome.
• Must possess a unique blend of business and technical savvy; a big-picture vision, and a bias towards action that transforms vision into reality.
• Inspirational leader; leads by example and with integrity, drives employee commitment through actions, empowers employees to actualize full potential.
• Exceptional quantitative analysis skills (data interpretation, business model building, results tracking); able to analyze data to create actionable recommendations.
• Ability to work collaboratively with all levels and functions of the organization and establish and maintain strong relationships with all stakeholders.
Education Requirements
Bachelor’s Degree in Business, Technology or related field required; MBA preferred.
Leadership Skills
Create the New and Different
Proven capacity to develop novel, breakthrough solutions; is creative, a visionary, and a foster of innovation; is an effective strategist full of ideas and possibilities; sees multiple futures; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative futures without all of the data.
Inspire Others
Is skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.
Focus on Outcomes
Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.
Be an Expert
Knows the business and industry at a SME level; remains current on emerging industry trends, market conditions and understands their impact to DAT.
Make Complex Decisions
Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.
Prioritize Decisively
Can quickly separate the mission-critical from the nice to dos and the trivials; quickly prioritizes the most useful thing to work on; focuses on the critical few tasks that really add value and puts aside or delays the rest.
Optimal Allocation of Resources
Deploy teams and resources with efficiency and impact; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; builds the best team.
In compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $250,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Software Product Support Specialist to join our award-winning Product Support team in Beaverton, OR.
Product Support Specialist is an advanced, customer-facing role. You'll deliver a high level of technical expertise on the full range of DAT's products.
This is your opportunity to bring everything you've learned about ensuring customer satisfaction, product training, and support to a SaaS company that has been at the forefront of freight analytics for over 43 years.
Candidate Profile
• Organized and detail-oriented with strong communication skills.
• Ability to identify and solve customer technical issues through a high degree of understanding of DAT products.
• Ability to produce consistently high-quality technical support while maintaining excellent documentation.
• Advanced customer service skills and passion for helping customers and resolving issues.
• Shares knowledge and encourages others to succeed.
What You'll Do
• Deliver a high level of customer service and technical support to DAT customers.
• Respond to support requests and acts as a technical advisor for DAT supported products.
• Analyzes customer issues to distinguish usability issues from technical issues.
• Assist product development by being a voice of the customer and expressing problems, concerns, and requests.
• Provide training and industry knowledge to customers on DAT products.
• Coach and mentor more junior team members.
• Respond and resolve billing inquiries, maintain accurate customer information.
• Assist with load posting and searching capabilities.
• Manage and update customer information.
• Train customers on the most efficient and effective use of the software.
• Receive and proactively resolve application support calls by phone and email.
• Occasional business travel
The Skills and Experience You'll Need
• At least three years of direct experience delivering technical product support in a call center environment.
• Excellent written and verbal communication skills and ability to effectively present information and respond to inquiries.
• Strong analytical and problem-solving skills.
• Ability to adhere to established business rules and maintain highly accurate documentation.
• Basic technical ability to resolve customer issues and assist as needed.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• High School Diploma or equivalent required.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
#LI-HZ1 Show more details...
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Software Product Support Specialist to join our award-winning Product Support team in Beaverton, OR.
Product Support Specialist is an advanced, customer-facing role. You'll deliver a high level of technical expertise on the full range of DAT's products.
This is your opportunity to bring everything you've learned about ensuring customer satisfaction, product training, and support to a SaaS company that has been at the forefront of freight analytics for over 43 years.
Candidate Profile
• Organized and detail-oriented with strong communication skills.
• Ability to identify and solve customer technical issues through a high degree of understanding of DAT products.
• Ability to produce consistently high-quality technical support while maintaining excellent documentation.
• Advanced customer service skills and passion for helping customers and resolving issues.
• Shares knowledge and encourages others to succeed.
What You'll Do
• Deliver a high level of customer service and technical support to DAT customers.
• Respond to support requests and acts as a technical advisor for DAT supported products.
• Analyzes customer issues to distinguish usability issues from technical issues.
• Assist product development by being a voice of the customer and expressing problems, concerns, and requests.
• Provide training and industry knowledge to customers on DAT products.
• Coach and mentor more junior team members.
• Respond and resolve billing inquiries, maintain accurate customer information.
• Assist with load posting and searching capabilities.
• Manage and update customer information.
• Train customers on the most efficient and effective use of the software.
• Receive and proactively resolve application support calls by phone and email.
• Occasional business travel
The Skills and Experience You'll Need
• At least three years of direct experience delivering technical product support in a call center environment.
• Excellent written and verbal communication skills and ability to effectively present information and respond to inquiries.
• Strong analytical and problem-solving skills.
• Ability to adhere to established business rules and maintain highly accurate documentation.
• Basic technical ability to resolve customer issues and assist as needed.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• High School Diploma or equivalent required.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
#LI-HZ1 Show more details...
via Military.com
schedule_type: Full-time
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT Solutions is looking for a Technical Lead Software Engineer to join our team in Denver, CO.
We're looking for a seasoned Technical Lead Software Engineer that is passionate about building software that drives our SaaS platform in the cloud. You will be working with cutting edge tools to develop code that is reliable, maintainable, and scalable.
In this role you will get an opportunity to work on the full stack, from building microservices to creating compelling user experiences on top of the latest web and mobile technologies. You will be part of a team that develops, tests, and delivers solutions through our CI/CD environments and deploy solutions to our customers hosted on AWS.
Candidate profile
• You are a seasoned engineer that has worked on various technologies in different languages and stacks.
• You get excited about challenging new problems to solve and applying existing or new technologies in new and creative ways.
• You want to leave your mark on the world and thrill users of your software whomever they may be. You take pride in the code you craft and the practices you apply.
• You'd prefer to build and deliver customers value in two weeks rather than spend months polishing something you're not sure a customer will want.
• You care about the quality of your work and the experience your customers receive.
• You like to share your knowledge. You understand that the collective knowledge is more important than individual, and you seek to ensure others are as informed as you and expect the same in return.
• You care about the team, the organization, the company, and the overall culture.
What You'll Do
• Work across the stack from UI to database
• Leverage AWS to deliver efficient, cloud-native solutions
• Write unit, integration, and functional tests, and guide others in doing the same
• Document software designs and project tasks
• Review functional requirements and analyze their impact on schedule and software design
• Provide technical leadership, mentoring and direction to other team members
• Design and develop REST APIs and other code that is reliable, maintainable, and extendable
• Participate in design/code reviews
• Translate business needs and requirements into technical specifications
• Review functional requirements and analyze their impact on schedule and software design
• Document software designs and project tasks
• Work with team members to improve development processes and practices
The Skills and Experience You'll Bring
• Bachelor's degree in Computer Science or equivalent experience
• 6+ years' experience in software development with demonstrated experience working full stack
• Outstanding interpersonal, written communication skills
• Adept at effectively working with professionals from a wide range of disciplines
• Passionate about delivering high quality results
• Committed to ongoing professional development and learning
• Modern object oriented scripting languages such as Javascript, Typescript, or equivalent
• Applied Knowledge of Modern Server Frameworks such as Node, Spark, or Spring Boot
• Applied Knowledge of Modern Web UI Frameworks such as Angular or React
• Practical experience with Cloud-Native Development such as in AWS, Azure, or Google
• Applied Knowledge of Microservices established best practices
• Applied Knowledge of REST APIs established best practices
• Practical experience of Design Principles and Patterns
• Experience with containerization and clustering technologies such as Docker and Kubernetes.
• Experience with object-oriented/functional programming languages: Python, Java, C++, Scala, etc.
• Applied Knowledge with unit testing
• Applied Knowledge with Agile and at least one agile methodology such as SCRUM, XP, or SAFE
• Preferred Skills:
• Mocha, Karma
• Jasmine, Chai, Sinon
• SASS & Google Material Design
• Dependency Injection frameworks
• AWS native technologies such as Kinesis, RDS, Lambda, SES/SNS/SQS, API Gateway, S3, Route53
In accordance with the Colorado Equal Pay for Equal Work Act, the minimum salary for this role is $140,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT Solutions is looking for a Technical Lead Software Engineer to join our team in Denver, CO.
We're looking for a seasoned Technical Lead Software Engineer that is passionate about building software that drives our SaaS platform in the cloud. You will be working with cutting edge tools to develop code that is reliable, maintainable, and scalable.
In this role you will get an opportunity to work on the full stack, from building microservices to creating compelling user experiences on top of the latest web and mobile technologies. You will be part of a team that develops, tests, and delivers solutions through our CI/CD environments and deploy solutions to our customers hosted on AWS.
Candidate profile
• You are a seasoned engineer that has worked on various technologies in different languages and stacks.
• You get excited about challenging new problems to solve and applying existing or new technologies in new and creative ways.
• You want to leave your mark on the world and thrill users of your software whomever they may be. You take pride in the code you craft and the practices you apply.
• You'd prefer to build and deliver customers value in two weeks rather than spend months polishing something you're not sure a customer will want.
• You care about the quality of your work and the experience your customers receive.
• You like to share your knowledge. You understand that the collective knowledge is more important than individual, and you seek to ensure others are as informed as you and expect the same in return.
• You care about the team, the organization, the company, and the overall culture.
What You'll Do
• Work across the stack from UI to database
• Leverage AWS to deliver efficient, cloud-native solutions
• Write unit, integration, and functional tests, and guide others in doing the same
• Document software designs and project tasks
• Review functional requirements and analyze their impact on schedule and software design
• Provide technical leadership, mentoring and direction to other team members
• Design and develop REST APIs and other code that is reliable, maintainable, and extendable
• Participate in design/code reviews
• Translate business needs and requirements into technical specifications
• Review functional requirements and analyze their impact on schedule and software design
• Document software designs and project tasks
• Work with team members to improve development processes and practices
The Skills and Experience You'll Bring
• Bachelor's degree in Computer Science or equivalent experience
• 6+ years' experience in software development with demonstrated experience working full stack
• Outstanding interpersonal, written communication skills
• Adept at effectively working with professionals from a wide range of disciplines
• Passionate about delivering high quality results
• Committed to ongoing professional development and learning
• Modern object oriented scripting languages such as Javascript, Typescript, or equivalent
• Applied Knowledge of Modern Server Frameworks such as Node, Spark, or Spring Boot
• Applied Knowledge of Modern Web UI Frameworks such as Angular or React
• Practical experience with Cloud-Native Development such as in AWS, Azure, or Google
• Applied Knowledge of Microservices established best practices
• Applied Knowledge of REST APIs established best practices
• Practical experience of Design Principles and Patterns
• Experience with containerization and clustering technologies such as Docker and Kubernetes.
• Experience with object-oriented/functional programming languages: Python, Java, C++, Scala, etc.
• Applied Knowledge with unit testing
• Applied Knowledge with Agile and at least one agile methodology such as SCRUM, XP, or SAFE
• Preferred Skills:
• Mocha, Karma
• Jasmine, Chai, Sinon
• SASS & Google Material Design
• Dependency Injection frameworks
• AWS native technologies such as Kinesis, RDS, Lambda, SES/SNS/SQS, API Gateway, S3, Route53
In accordance with the Colorado Equal Pay for Equal Work Act, the minimum salary for this role is $140,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
via LinkedIn
posted_at: 1 month agoschedule_type: Full-time
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
Company Background
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably.
We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We are headquartered in Denver, CO with additional offices in Oregon, Missouri, and Bangalore, India. For additional information, see www.DAT.com/company.
DAT Solutions delivers a variety of software solutions from mobile apps used by truck drivers to CRM systems that run multinational third-party logistics providers. Product lines include load boards, freight rates, transportation management software, carrier monitoring and onboarding, truck and trailer tracking, and a comprehensive directory of companies with business history, credit, safety, insurance, and company reviews. The development organization works in agile teams focused on delivering user-inspired, effective and efficient solutions that are broadly scalable and built for high-volume transactions and real-time interaction.
DAT Solutions, LLC is a wholly-owned subsidiary of Roper Industries, a diversified growth company and constituent of the S&P 500, Fortune 1000 and Russell 1000 indices.
The Opportunity
The Chief Technology Officer (CTO) will serve as a strategic advisor to our CEO and play a prominent role on the Executive Leadership team. The CTO will be accountable for establishing DAT’s technical vision and leading all aspects of the company’s existing and future state technology portfolio.
The CTO will have the opportunity to impact the growth of the business by being the technology visionary and evangelist for the industry and by developing software products and solutions that streamline business processes and lead to increased revenue.
Finally, the CTO will be challenged to constantly look for new ways to drive efficiency and automation within the technology organization in support of a profitable, growing company.
Key Responsibilities
Executive Management
• Participates on the CEO’s council and senior leader’s team to translate strategic objectives into technology solutions.
• Acts as primary liaison for the company’s technology via regular written and in-person communications internally and externally.
• Oversees system architecture, development, IT Operations, and Security to execute company product and technology strategies.
• Proactively tracks and incorporates emerging technologies, tools and best practices.
• Evaluates and implements changes to create a better experience for clients that fuels sales growth and new product development.
Development
• Provide direct technical oversight for all revenue-producing software products including overseeing continual enhancements and upgrades to maintain a competitive advantage.
• Create, manage and facilitate an efficient technology architecture for new product launches and product enhancements.
• Manage a team to develop and validate requirements, manage project scope, provide detailed schedules and manage costs to budget. Mitigate risk.
• Direct and structure a team to liaise and effectively communicate with internal systems support employees to ensure smooth operations and problem resolution.
• Ensures that the technology team consistently achieves successful on time delivery and quality as expressed by stakeholder requirements.
Leadership
• Encouraging a professional and supportive team environment by maintaining positive communication, cooperation and flexibility throughout change.
• Demonstrating teamwork, cooperation and professionalism towards members, clients, co-workers and management.
• Promote a culture of teamwork, innovation and risk-taking within the organization.
• Recruit and mentor world-class Engineering and Infrastructure organization and team.
• Motivate the team through proactive performance management, clear accountability and ongoing measurement against goals.
• Build a high-functioning team by fostering exceptional talent, emphasizing the career development of staff, and training critical skills.
• Provide leadership that engages all staff, including the clear establishment of performance expectations coaching
• Partner closely with executive leadership team to meet and exceed technology OKRs
Required Qualifications
Integrity is your greatest asset and DAT’s core values of collaboration, execution, and innovation are second nature. You are a true technophile and can fluidly adapt your communication style to understand and address issues that resonate with all layers of an enterprise organization. You take great joy in teaching others and can distill complex technical challenges into language that non-technical audiences can understand. You are grounded in the latest technologies, their potential impact, and how they can be used to good effect. You possess a growth mindset and are adept at growing employees' careers, and an organization's capacity to iterate and launch new products at speed. You bring an entrepreneurial - even scrappy - approach to organizations. You are naturally data-driven and comfortable analyzing large, complex data sets, homing in on critical insights and galvanizing action around those insights.
• 15+ years of professional experience with at least 8 years in a senior officer, vice president or similar level capacity
• Proven track record in building and leading high-performance engineering teams of 100+
• Exceptional cross-functional collaborator with the ability to bring people along with your vision
• Direct experience with SaaS (or cloud based) B2B services required; subscription services and/or two-sided network experience preferred
• Familiarity with Angular, TypeScript, Node.js, Java, Docker, Kubernetes, Terraform, and AWS
• Demonstrated ability to build technology solutions from the ground up and optimize existing applications, balancing short-term and long-term technology investments
Location
This role can sit out of one of DAT’s co-HQs: Denver, CO or Beaverton, OR. This role is based in office 2 days per week.
In compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $300,000 + target bonus, equity, and benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
Company Background
DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably.
We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We are headquartered in Denver, CO with additional offices in Oregon, Missouri, and Bangalore, India. For additional information, see www.DAT.com/company.
DAT Solutions delivers a variety of software solutions from mobile apps used by truck drivers to CRM systems that run multinational third-party logistics providers. Product lines include load boards, freight rates, transportation management software, carrier monitoring and onboarding, truck and trailer tracking, and a comprehensive directory of companies with business history, credit, safety, insurance, and company reviews. The development organization works in agile teams focused on delivering user-inspired, effective and efficient solutions that are broadly scalable and built for high-volume transactions and real-time interaction.
DAT Solutions, LLC is a wholly-owned subsidiary of Roper Industries, a diversified growth company and constituent of the S&P 500, Fortune 1000 and Russell 1000 indices.
The Opportunity
The Chief Technology Officer (CTO) will serve as a strategic advisor to our CEO and play a prominent role on the Executive Leadership team. The CTO will be accountable for establishing DAT’s technical vision and leading all aspects of the company’s existing and future state technology portfolio.
The CTO will have the opportunity to impact the growth of the business by being the technology visionary and evangelist for the industry and by developing software products and solutions that streamline business processes and lead to increased revenue.
Finally, the CTO will be challenged to constantly look for new ways to drive efficiency and automation within the technology organization in support of a profitable, growing company.
Key Responsibilities
Executive Management
• Participates on the CEO’s council and senior leader’s team to translate strategic objectives into technology solutions.
• Acts as primary liaison for the company’s technology via regular written and in-person communications internally and externally.
• Oversees system architecture, development, IT Operations, and Security to execute company product and technology strategies.
• Proactively tracks and incorporates emerging technologies, tools and best practices.
• Evaluates and implements changes to create a better experience for clients that fuels sales growth and new product development.
Development
• Provide direct technical oversight for all revenue-producing software products including overseeing continual enhancements and upgrades to maintain a competitive advantage.
• Create, manage and facilitate an efficient technology architecture for new product launches and product enhancements.
• Manage a team to develop and validate requirements, manage project scope, provide detailed schedules and manage costs to budget. Mitigate risk.
• Direct and structure a team to liaise and effectively communicate with internal systems support employees to ensure smooth operations and problem resolution.
• Ensures that the technology team consistently achieves successful on time delivery and quality as expressed by stakeholder requirements.
Leadership
• Encouraging a professional and supportive team environment by maintaining positive communication, cooperation and flexibility throughout change.
• Demonstrating teamwork, cooperation and professionalism towards members, clients, co-workers and management.
• Promote a culture of teamwork, innovation and risk-taking within the organization.
• Recruit and mentor world-class Engineering and Infrastructure organization and team.
• Motivate the team through proactive performance management, clear accountability and ongoing measurement against goals.
• Build a high-functioning team by fostering exceptional talent, emphasizing the career development of staff, and training critical skills.
• Provide leadership that engages all staff, including the clear establishment of performance expectations coaching
• Partner closely with executive leadership team to meet and exceed technology OKRs
Required Qualifications
Integrity is your greatest asset and DAT’s core values of collaboration, execution, and innovation are second nature. You are a true technophile and can fluidly adapt your communication style to understand and address issues that resonate with all layers of an enterprise organization. You take great joy in teaching others and can distill complex technical challenges into language that non-technical audiences can understand. You are grounded in the latest technologies, their potential impact, and how they can be used to good effect. You possess a growth mindset and are adept at growing employees' careers, and an organization's capacity to iterate and launch new products at speed. You bring an entrepreneurial - even scrappy - approach to organizations. You are naturally data-driven and comfortable analyzing large, complex data sets, homing in on critical insights and galvanizing action around those insights.
• 15+ years of professional experience with at least 8 years in a senior officer, vice president or similar level capacity
• Proven track record in building and leading high-performance engineering teams of 100+
• Exceptional cross-functional collaborator with the ability to bring people along with your vision
• Direct experience with SaaS (or cloud based) B2B services required; subscription services and/or two-sided network experience preferred
• Familiarity with Angular, TypeScript, Node.js, Java, Docker, Kubernetes, Terraform, and AWS
• Demonstrated ability to build technology solutions from the ground up and optimize existing applications, balancing short-term and long-term technology investments
Location
This role can sit out of one of DAT’s co-HQs: Denver, CO or Beaverton, OR. This role is based in office 2 days per week.
In compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $300,000 + target bonus, equity, and benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
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About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is seeking an Enterprise National Account Representative II to join our award-winning customer service team in Beaverton, Oregon.
We're looking for a dynamic customer support professional who will enhance the experience of DAT customers by providing world-class support.
This is your opportunity to bring your experience and expertise to a SaaS company that has been transforming the industry for almost half a century.
Candidate Profile
• Energetic leader who proactively identifies and addresses potential issues.
• Keen insight into customer needs and ability to translate this into sales and customer satisfaction.
• Experience strengthening teams to improve overall performance metrics.
• Knowledge of the sales process and alignment with product marketing strategies.
What You'll Do
• Ensure customer satisfaction and provide VIP service to Enterprise customers.
• Proactively retain customers by maintaining strong relationships, educating customers, and gathering feedback on DAT products and services.
• Own problems through identification and escalation process, following up and monitoring as needed.
• Work across teams to resolve issues and improve DAT services.
• Provide productive feedback to Product Management and Software Engineering to shape future development of DAT products.
The Skills and Experience You'll Need
• 3 years of support experience, call center experience preferred.
• Excellent communication and problem-solving skills.
• Strong multi-tasking skills and excellent attention to detail.
• Experience with SaaS software and support.
• Demonstrated experience owning a customer base and delivering service at an elevated level.
• Advanced Customer Service skill and the ability to deliver service with a high degree of professionalism
• High School or GED required.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and... most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is seeking an Enterprise National Account Representative II to join our award-winning customer service team in Beaverton, Oregon.
We're looking for a dynamic customer support professional who will enhance the experience of DAT customers by providing world-class support.
This is your opportunity to bring your experience and expertise to a SaaS company that has been transforming the industry for almost half a century.
Candidate Profile
• Energetic leader who proactively identifies and addresses potential issues.
• Keen insight into customer needs and ability to translate this into sales and customer satisfaction.
• Experience strengthening teams to improve overall performance metrics.
• Knowledge of the sales process and alignment with product marketing strategies.
What You'll Do
• Ensure customer satisfaction and provide VIP service to Enterprise customers.
• Proactively retain customers by maintaining strong relationships, educating customers, and gathering feedback on DAT products and services.
• Own problems through identification and escalation process, following up and monitoring as needed.
• Work across teams to resolve issues and improve DAT services.
• Provide productive feedback to Product Management and Software Engineering to shape future development of DAT products.
The Skills and Experience You'll Need
• 3 years of support experience, call center experience preferred.
• Excellent communication and problem-solving skills.
• Strong multi-tasking skills and excellent attention to detail.
• Experience with SaaS software and support.
• Demonstrated experience owning a customer base and delivering service at an elevated level.
• Advanced Customer Service skill and the ability to deliver service with a high degree of professionalism
• High School or GED required.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
#LI-HZ1 Show more details...
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