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Most recent job postings at daxko
via ZipRecruiter
posted_at: 9 days agoschedule_type: Full-time
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?
NOTE: This position will provide support for one or more of our many products - Daxko Operations, CSI Spectrum, Zen Planner, VFPnext or Club Automation. This position will be a hybrid position, with three days in office and two working remotely. To be considered, you need to be located in or near one of the following cities:
• Denver, Colorado
• Birmingham, Alabama
• Bannockburn, Illinois
As a Customer Service Advocate, you are responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
You will also:
• Create, build, and maintain relationships and rapport with clients - Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
• Help customers better utilize our software by providing best-practice consulting and product training
• Investigate and diagnose system issues via research and testing
• Identify complex problems and information to develop and evaluate options and implement solutions
• Effectively communicate with staff at all levels in an organization
• Remain current on and adhere to updated policies and standard operating procedures
• Take initiative and act innovatively to help our customers and Daxko succeed
• Meet weekly, monthly, and quarterly call and case goals
• Participate in and/or lead team trainings and professional development opportunities in order to become a product expert
Qualifications
Note: This position is Entry Level.
• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)
• Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time. Note: each weekday shift will be an 8 hour shift with a 1 hour lunch break.
• High school diploma or equivalent
Bonus points for:
• Bachelor's degree
• 1+ years of relevant experience
• Customer Service Experience
• Technical, help-desk, or support experience
• Experience using a CRM software, such as Salesforce
Physical Requirements
• Talking, listening, and speaking clearly on the telephone
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
The compensation for this position is $17-20/hour and will be commensurate with experience.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments
Hybrid Work
All your information will be kept confidential according to EEO guidelines Show more details...
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?
NOTE: This position will provide support for one or more of our many products - Daxko Operations, CSI Spectrum, Zen Planner, VFPnext or Club Automation. This position will be a hybrid position, with three days in office and two working remotely. To be considered, you need to be located in or near one of the following cities:
• Denver, Colorado
• Birmingham, Alabama
• Bannockburn, Illinois
As a Customer Service Advocate, you are responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
You will also:
• Create, build, and maintain relationships and rapport with clients - Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
• Help customers better utilize our software by providing best-practice consulting and product training
• Investigate and diagnose system issues via research and testing
• Identify complex problems and information to develop and evaluate options and implement solutions
• Effectively communicate with staff at all levels in an organization
• Remain current on and adhere to updated policies and standard operating procedures
• Take initiative and act innovatively to help our customers and Daxko succeed
• Meet weekly, monthly, and quarterly call and case goals
• Participate in and/or lead team trainings and professional development opportunities in order to become a product expert
Qualifications
Note: This position is Entry Level.
• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)
• Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time. Note: each weekday shift will be an 8 hour shift with a 1 hour lunch break.
• High school diploma or equivalent
Bonus points for:
• Bachelor's degree
• 1+ years of relevant experience
• Customer Service Experience
• Technical, help-desk, or support experience
• Experience using a CRM software, such as Salesforce
Physical Requirements
• Talking, listening, and speaking clearly on the telephone
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
The compensation for this position is $17-20/hour and will be commensurate with experience.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments
Hybrid Work
All your information will be kept confidential according to EEO guidelines Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
The Senior Site Reliability Engineer is a role for the motivated coder/hacker/engineer who wants to solve problems at the root cause, in an elegant and sustainable way. You will be an instrumental part of our TechOps team, which exists to build and support the foundational tools that our product teams use to build products our customers love and trust. We care deeply about our delivery pipeline being simple, reliable, consistent, and fast. You will be successful in this role if you have a deep love for automation, building scalable systems, embracing new technologies, and sharing with teammates.
The Senior Site Reliability Engineer reports to the Manager, Site Reliability Engineering.
In your day-to-day, you will also:
• Monitor system activity 24x7 as part of an on-call rotation
• Support all Daxko software offerings and integrated third-party tools
• Collaborate on cases escalated to TechOps Support and build long-term solutions for recurring cases with automatable solutions.
• Identify and resolve technical debt items that, if resolved, could make other engineers more efficient.
• Coordinate with agile development teams, DBAs, implementation, and support to ensure the production environment is healthy and stable
• Identify repetitive tasks and automate them (spinning up new environments, deployments, etc)
• Build, support, and administer all aspects of Daxko's continuous product delivery pipeline
• Work with core components such as load balancers, firewalls, etc.
• Make it painless for product teams to develop, test, deploy, and monitor by providing clear, documented frameworks around our operational systems
• Execute our disaster recovery plan; ensuring it is up-to-date and thoroughly tested
• Mentor team members as a subject-matter expert
• Troubleshoot system jobs and services that fail and work with core development teams as needed to ensure operational stability and efficiency.
Qualifications
• Five (5+) years of related experience
• Extensive experience with automation tools such as Terraform, Chef, or Ansible
• Scripting experience with the following languages: Python, Ruby, Bash
• Experience with modern git repo technologies (GitHub, BitBucket, GitLab)
• Experience with CI/CD technologies (Jenkins, GitLab CI)
• Experience with virtualization and cloud technologies (VMWare, AWS)
• Bachelor’s degree in a technical discipline OR equivalent experience
• Problem-solving skills and attitude
• Ability to work independently and as part of a team
• Advanced understanding of Linux, networking, and Internet principles
• Fantastic attention to detail
• Ability to prioritize and work well under pressure
• Effective interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels
• Strong understanding of internet technologies (DNS, SNMP, HTTP, TCP/IP, CDNs)
• Strong understanding of serverless technologies (AWS Lambdas)
Bonus points if you also have:
• Experience with Containers and Orchestration (Docker, K8s, Rancher, EKS, ECS)
• Experience with Monitoring Technologies (Logicmonitor, Instana, NewRelic, Rapid7, CloudPassage, etc.)
• Experience working tickets and managing priorities within issue tracking systems (Jira, etc.)
• Experience with modern web technologies (HTML5, CSS3, AJAX, JQuery, etc)
• Experience developing or supporting C#, Java or Php applications
• General knowledge of relational databases (MySQL, MSSQL preferred)
• Experience supporting NoSQL and caching systems (Redis, mongoDB, DynamoDB, ElastiCache, etc)
• Understanding of event-driven architecture and related systems (Kafka, Kenesis, SNS, Redshift)
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks Show more details...
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
The Senior Site Reliability Engineer is a role for the motivated coder/hacker/engineer who wants to solve problems at the root cause, in an elegant and sustainable way. You will be an instrumental part of our TechOps team, which exists to build and support the foundational tools that our product teams use to build products our customers love and trust. We care deeply about our delivery pipeline being simple, reliable, consistent, and fast. You will be successful in this role if you have a deep love for automation, building scalable systems, embracing new technologies, and sharing with teammates.
The Senior Site Reliability Engineer reports to the Manager, Site Reliability Engineering.
In your day-to-day, you will also:
• Monitor system activity 24x7 as part of an on-call rotation
• Support all Daxko software offerings and integrated third-party tools
• Collaborate on cases escalated to TechOps Support and build long-term solutions for recurring cases with automatable solutions.
• Identify and resolve technical debt items that, if resolved, could make other engineers more efficient.
• Coordinate with agile development teams, DBAs, implementation, and support to ensure the production environment is healthy and stable
• Identify repetitive tasks and automate them (spinning up new environments, deployments, etc)
• Build, support, and administer all aspects of Daxko's continuous product delivery pipeline
• Work with core components such as load balancers, firewalls, etc.
• Make it painless for product teams to develop, test, deploy, and monitor by providing clear, documented frameworks around our operational systems
• Execute our disaster recovery plan; ensuring it is up-to-date and thoroughly tested
• Mentor team members as a subject-matter expert
• Troubleshoot system jobs and services that fail and work with core development teams as needed to ensure operational stability and efficiency.
Qualifications
• Five (5+) years of related experience
• Extensive experience with automation tools such as Terraform, Chef, or Ansible
• Scripting experience with the following languages: Python, Ruby, Bash
• Experience with modern git repo technologies (GitHub, BitBucket, GitLab)
• Experience with CI/CD technologies (Jenkins, GitLab CI)
• Experience with virtualization and cloud technologies (VMWare, AWS)
• Bachelor’s degree in a technical discipline OR equivalent experience
• Problem-solving skills and attitude
• Ability to work independently and as part of a team
• Advanced understanding of Linux, networking, and Internet principles
• Fantastic attention to detail
• Ability to prioritize and work well under pressure
• Effective interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels
• Strong understanding of internet technologies (DNS, SNMP, HTTP, TCP/IP, CDNs)
• Strong understanding of serverless technologies (AWS Lambdas)
Bonus points if you also have:
• Experience with Containers and Orchestration (Docker, K8s, Rancher, EKS, ECS)
• Experience with Monitoring Technologies (Logicmonitor, Instana, NewRelic, Rapid7, CloudPassage, etc.)
• Experience working tickets and managing priorities within issue tracking systems (Jira, etc.)
• Experience with modern web technologies (HTML5, CSS3, AJAX, JQuery, etc)
• Experience developing or supporting C#, Java or Php applications
• General knowledge of relational databases (MySQL, MSSQL preferred)
• Experience supporting NoSQL and caching systems (Redis, mongoDB, DynamoDB, ElastiCache, etc)
• Understanding of event-driven architecture and related systems (Kafka, Kenesis, SNS, Redshift)
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks Show more details...
via SmartRecruiters Job Search
posted_at: 15 days agoschedule_type: Full-time
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
The Site Reliability Engineering Manager manages all production assets for each product. This position’s responsibilities include: batching, upgrading, deploying new servers, organizing the teams workload, supporting engineering efforts, compliance, uptime, and performance monitoring. You’ll be responsible for prioritizing, organizing and leading your team on the execution of all work. The SRE Manager assesses operational capabilities and performance to ensure the on-time delivery of quality products and services to all customers, both internal and external.
The Site Reliability Engineering Manager reports to the VP of Platform Engineering.
Supervisory Responsibilities:
• Sets and helps team understand performance targets and goals
• Evaluates and provides real-time feedback on performance
• Trains and/or ensures that team is properly trained for their specific roles
• Coordinates on-call rotation
• Coordinates training for staff
• Assists in resolving emergencies, such as a infrastructure or software outages
• Manages headcount and makes staffing decisions related to new hires and terminations
Your Responsibilities:
• Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service
• Take the responsibility for uptime, data accuracy, and integrity
• Interact with Engineering Leads to assure alignment between teams
• Maintain business continuity for all production assets
• Ensure proper planning and prioritization using agile practices.
• Ensure operations are in full compliance with all company and regulatory requirements
• Be a technical escalation point for your team
• Provide weekly reports on system availability, response, and capacity.
• Manage on-call rotation among team members
• < 5% Travel Required
• Budget Responsibilities include ensuring fiscal responsibility for Hosting and Software licensing
Qualifications
• Solid foundation in the following technologies:
• Linux
• Web Servers (NGiNX / PHP / Traefik / F5)
• Virtualization Technologies (VMWare)
• Cloud Platforms (AWS, Azure)
• Containerization Systems (Docker, Kubernetes, Dynos)
• Caching technology (Redis / rabbitmq )
• Strong security mindset and experience implementing security controls
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Bachelor’s degree - technical discipline preferred; OR equivalent experience
• Three (3) to five (5) years of experience managing globally distributed team members
• Three (3) to five (5) years of experience in a site reliability engineering capacity
Bonus Points for:
• Bachelor’s degree - technical discipline preferred
• Four (4+) years of technical lead experience
• Four (4) to five (5) years of experience in a site reliability engineering capacity
• Strong observability experience with Monitoring Technologies, creating custom checks, and managing alert profiles and escalation policies. (OpenTelemetry, Instana, LogicMonitor, PagerDuty, OpsGenie)
• Experience with Tooling (GitLab CI, Jenkins, Chef, Terraform, Elastic Search, Kubernetes, Rancher)
• Scripting experience with the following languages: Ruby, Python, Bash
• Experience with SOC, PCI, GDPR standards and regulations
• Experience working tickets and managing priorities within issue tracking systems (Atlassian Suite, etc.)
• Experience developing or supporting Java, php, or node applications
• Experience automating repetitive tasks
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
The Site Reliability Engineering Manager manages all production assets for each product. This position’s responsibilities include: batching, upgrading, deploying new servers, organizing the teams workload, supporting engineering efforts, compliance, uptime, and performance monitoring. You’ll be responsible for prioritizing, organizing and leading your team on the execution of all work. The SRE Manager assesses operational capabilities and performance to ensure the on-time delivery of quality products and services to all customers, both internal and external.
The Site Reliability Engineering Manager reports to the VP of Platform Engineering.
Supervisory Responsibilities:
• Sets and helps team understand performance targets and goals
• Evaluates and provides real-time feedback on performance
• Trains and/or ensures that team is properly trained for their specific roles
• Coordinates on-call rotation
• Coordinates training for staff
• Assists in resolving emergencies, such as a infrastructure or software outages
• Manages headcount and makes staffing decisions related to new hires and terminations
Your Responsibilities:
• Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service
• Take the responsibility for uptime, data accuracy, and integrity
• Interact with Engineering Leads to assure alignment between teams
• Maintain business continuity for all production assets
• Ensure proper planning and prioritization using agile practices.
• Ensure operations are in full compliance with all company and regulatory requirements
• Be a technical escalation point for your team
• Provide weekly reports on system availability, response, and capacity.
• Manage on-call rotation among team members
• < 5% Travel Required
• Budget Responsibilities include ensuring fiscal responsibility for Hosting and Software licensing
Qualifications
• Solid foundation in the following technologies:
• Linux
• Web Servers (NGiNX / PHP / Traefik / F5)
• Virtualization Technologies (VMWare)
• Cloud Platforms (AWS, Azure)
• Containerization Systems (Docker, Kubernetes, Dynos)
• Caching technology (Redis / rabbitmq )
• Strong security mindset and experience implementing security controls
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Bachelor’s degree - technical discipline preferred; OR equivalent experience
• Three (3) to five (5) years of experience managing globally distributed team members
• Three (3) to five (5) years of experience in a site reliability engineering capacity
Bonus Points for:
• Bachelor’s degree - technical discipline preferred
• Four (4+) years of technical lead experience
• Four (4) to five (5) years of experience in a site reliability engineering capacity
• Strong observability experience with Monitoring Technologies, creating custom checks, and managing alert profiles and escalation policies. (OpenTelemetry, Instana, LogicMonitor, PagerDuty, OpsGenie)
• Experience with Tooling (GitLab CI, Jenkins, Chef, Terraform, Elastic Search, Kubernetes, Rancher)
• Scripting experience with the following languages: Ruby, Python, Bash
• Experience with SOC, PCI, GDPR standards and regulations
• Experience working tickets and managing priorities within issue tracking systems (Atlassian Suite, etc.)
• Experience developing or supporting Java, php, or node applications
• Experience automating repetitive tasks
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
via RevOps Careers
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC–and every type of organization in between–we build solutions that make every aspect of running... and being a member of a health and wellness organization
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC–and every type of organization in between–we build solutions that make every aspect of running... and being a member of a health and wellness organization easier and delightful.
Job Description
Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko’s Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you’re up to the task?
NOTE: This position will provide support for one or more of our many products – Daxko Operations, CSI Spectrum, Zen Planner, VFPnext or Club Automation. This position will be a hybrid position, with three days in office and two working remotely. To be considered, you need to be located in or near one of the following cities:
• Denver, Colorado
• Birmingham, Alabama
• Bannockburn, Illinois
As a Customer Service Advocate, you are responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
You will also:
• Create, build, and maintain relationships and rapport with clients – Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
• Help customers better utilize our software by providing best-practice consulting and product training
• Investigate and diagnose system issues via research and testing
• Identify complex problems and information to develop and evaluate options and implement solutions
• Effectively communicate with staff at all levels in an organization
• Remain current on and adhere to updated policies and standard operating procedures
• Take initiative and act innovatively to help our customers and Daxko succeed
• Meet weekly, monthly, and quarterly call and case goals
• Participate in and/or lead team trainings and professional development opportunities in order to become a product expert
Qualifications
Note: This position is Entry Level.
• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)
• Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time. Note: each weekday shift will be an 8 hour shift with a 1 hour lunch break.
• High school diploma or equivalent
Bonus points for:
• Bachelor’s degree
• 1+ years of relevant experience
• Customer Service Experience
• Technical, help-desk, or support experience
• Experience using a CRM software, such as Salesforce
Physical Requirements
• Talking, listening, and speaking clearly on the telephone
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
• 🏝 Flexible paid time off
• ⚕️ Affordable health, dental, and vision insurance options
• 💪 Monthly fitness reimbursement
• 🤑 401(k) matching
• 🍼 New-Parent Paid Leave
• 🏖 1-month paid sabbatical every 5 years
• 👖 Casual work environments
• 🏡 Hybrid Work
All your information will be kept confidential according to EEO guidelines.
Tagged as: Customer Service Show more details...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC–and every type of organization in between–we build solutions that make every aspect of running... and being a member of a health and wellness organization easier and delightful.
Job Description
Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko’s Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you’re up to the task?
NOTE: This position will provide support for one or more of our many products – Daxko Operations, CSI Spectrum, Zen Planner, VFPnext or Club Automation. This position will be a hybrid position, with three days in office and two working remotely. To be considered, you need to be located in or near one of the following cities:
• Denver, Colorado
• Birmingham, Alabama
• Bannockburn, Illinois
As a Customer Service Advocate, you are responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
You will also:
• Create, build, and maintain relationships and rapport with clients – Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
• Help customers better utilize our software by providing best-practice consulting and product training
• Investigate and diagnose system issues via research and testing
• Identify complex problems and information to develop and evaluate options and implement solutions
• Effectively communicate with staff at all levels in an organization
• Remain current on and adhere to updated policies and standard operating procedures
• Take initiative and act innovatively to help our customers and Daxko succeed
• Meet weekly, monthly, and quarterly call and case goals
• Participate in and/or lead team trainings and professional development opportunities in order to become a product expert
Qualifications
Note: This position is Entry Level.
• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)
• Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time. Note: each weekday shift will be an 8 hour shift with a 1 hour lunch break.
• High school diploma or equivalent
Bonus points for:
• Bachelor’s degree
• 1+ years of relevant experience
• Customer Service Experience
• Technical, help-desk, or support experience
• Experience using a CRM software, such as Salesforce
Physical Requirements
• Talking, listening, and speaking clearly on the telephone
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
• 🏝 Flexible paid time off
• ⚕️ Affordable health, dental, and vision insurance options
• 💪 Monthly fitness reimbursement
• 🤑 401(k) matching
• 🍼 New-Parent Paid Leave
• 🏖 1-month paid sabbatical every 5 years
• 👖 Casual work environments
• 🏡 Hybrid Work
All your information will be kept confidential according to EEO guidelines.
Tagged as: Customer Service Show more details...
via Built In
posted_at: 14 days agoschedule_type: Full-timework_from_home: 1
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
The Customer Marketing Manager will drive adoption of Daxko’s small business product portfolio, enhancing the customer journey while driving cross-sell revenue growth and building customer engagement and retention. You will also serve as our brand voice in our customer community, building advocacy programs that improve our brand awareness and perception market wide.
If you are passionate about using technology and data along with modern community and communication channels to improve customer experience and drive adoption and cross-sell initiatives, you will thrive at Daxko. The role will work with internal stakeholders to assist in building and executing scalable customer growth and retention programs that increase LTV and improve NPS.
The Customer Marketing Manager will report to the vice president of small business marketing.
Qualifications
• Track record of success executing integrated B2B marketing campaigns, including goal setting, campaign budget management, and results measurement.
• Experience in building customer journey campaigns and playbooks.
• Agile, passionate, focused, driven, creative, fun-loving, with a desire to drive change.
• Be data driven. Proven expertise using A/B testing to experiment your way to success.
• Adept at reporting frameworks and adept at using data to assess and analyze performance to drive optimization.
• Conversant in customer lifecycle and community success benchmarks and metrics and proven experience driving optimization improvements.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Bachelors in marketing, business, or related technology area.
• Two (2) to Four (4) years of experience in B2B technology or SaaS with 1-2 years of experience in customer lifecycle or community marketing
• Expertise with customer lifecycle tools such as Gainsight/Churn Zero, marketing automation (HubSpot preferred), Salesforce and Pendo.
Essential Duties/Responsibilities:
• Work cross-functionally with multiple teams to map and align the customer journeys for audiences and segments at all stages of the lifecycle.
• Build and execute customer lifecycle programs to increase product adoption, retention, advocacy, and expansion outcomes using lifecycle insights
• Execute lifecycle campaigns in web, email, chat, in-app and community channels to realize key growth goals.
• Leverage data and insights to continually optimize and improve campaign performance.
• Drive active customer community participation and engagement.
• Create effective marketing programs that build customer loyalty, increase referrals and promote products and services adoption.
• Identify and track key, metrics for lifecycle programs with the ability to test and scale rapidly.
• Incorporate test & learn strategies into your initiatives by implementing measurement best practices and partnering with the Analytics team to measure lift on KPIs
• Create and refine campaigns to better serve our consumers in various stages of their lifecycle ensuring we are engaging and retaining in a personalized, relevant, and timely manner.
• Create & present in-depth reporting and dashboards to measure campaign and program effectiveness
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
The Customer Marketing Manager will drive adoption of Daxko’s small business product portfolio, enhancing the customer journey while driving cross-sell revenue growth and building customer engagement and retention. You will also serve as our brand voice in our customer community, building advocacy programs that improve our brand awareness and perception market wide.
If you are passionate about using technology and data along with modern community and communication channels to improve customer experience and drive adoption and cross-sell initiatives, you will thrive at Daxko. The role will work with internal stakeholders to assist in building and executing scalable customer growth and retention programs that increase LTV and improve NPS.
The Customer Marketing Manager will report to the vice president of small business marketing.
Qualifications
• Track record of success executing integrated B2B marketing campaigns, including goal setting, campaign budget management, and results measurement.
• Experience in building customer journey campaigns and playbooks.
• Agile, passionate, focused, driven, creative, fun-loving, with a desire to drive change.
• Be data driven. Proven expertise using A/B testing to experiment your way to success.
• Adept at reporting frameworks and adept at using data to assess and analyze performance to drive optimization.
• Conversant in customer lifecycle and community success benchmarks and metrics and proven experience driving optimization improvements.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Bachelors in marketing, business, or related technology area.
• Two (2) to Four (4) years of experience in B2B technology or SaaS with 1-2 years of experience in customer lifecycle or community marketing
• Expertise with customer lifecycle tools such as Gainsight/Churn Zero, marketing automation (HubSpot preferred), Salesforce and Pendo.
Essential Duties/Responsibilities:
• Work cross-functionally with multiple teams to map and align the customer journeys for audiences and segments at all stages of the lifecycle.
• Build and execute customer lifecycle programs to increase product adoption, retention, advocacy, and expansion outcomes using lifecycle insights
• Execute lifecycle campaigns in web, email, chat, in-app and community channels to realize key growth goals.
• Leverage data and insights to continually optimize and improve campaign performance.
• Drive active customer community participation and engagement.
• Create effective marketing programs that build customer loyalty, increase referrals and promote products and services adoption.
• Identify and track key, metrics for lifecycle programs with the ability to test and scale rapidly.
• Incorporate test & learn strategies into your initiatives by implementing measurement best practices and partnering with the Analytics team to measure lift on KPIs
• Create and refine campaigns to better serve our consumers in various stages of their lifecycle ensuring we are engaging and retaining in a personalized, relevant, and timely manner.
• Create & present in-depth reporting and dashboards to measure campaign and program effectiveness
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
via Girlboss Jobs
schedule_type: Full-time
As a Software Trainer, you will teach customers how to use Daxko software products and solutions. You will travel to customer sites to assist in go-live actions to support customer training.
The Software Trainer reports to the Training Team Lead...
As a Software Trainer, you will:
• Successfully execute training for a diverse set of customer types.
• Participate as a primary trainer on small and medium-sized customer go-lives
• Receive great
As a Software Trainer, you will teach customers how to use Daxko software products and solutions. You will travel to customer sites to assist in go-live actions to support customer training.
The Software Trainer reports to the Training Team Lead...
As a Software Trainer, you will:
• Successfully execute training for a diverse set of customer types.
• Participate as a primary trainer on small and medium-sized customer go-lives
• Receive great customer feedback via post go-live surveys
• Demonstrate knowledge of the SaaS product and member-based business operations
• Up to 75% Travel Required (up to 1-2 trips a month, each 3-4 days long)
• NOTE: Due to COVID, Trainers are not traveling as much as they normally would. Travel is based on team member and customer comfortability. As situations improve, Trainers will begin to travel more.
Qualifications
• Strong interpersonal and communication skills
• Strong computer skills
• Ability to create, build, and maintain relationships and rapport with clients
• Ability to identify complex problems, seek out information to develop and evaluate options, and implement solutions
• Ability to maintain professionalism and act with integrity
• Ability to work independently; take initiative; self-direct in order to handle and prioritize requests
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)
• Excellent organizational skills and attention to detail
• High school diploma or equivalent
• One (1) to two (2) years related experience required
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
The Software Trainer reports to the Training Team Lead...
As a Software Trainer, you will:
• Successfully execute training for a diverse set of customer types.
• Participate as a primary trainer on small and medium-sized customer go-lives
• Receive great customer feedback via post go-live surveys
• Demonstrate knowledge of the SaaS product and member-based business operations
• Up to 75% Travel Required (up to 1-2 trips a month, each 3-4 days long)
• NOTE: Due to COVID, Trainers are not traveling as much as they normally would. Travel is based on team member and customer comfortability. As situations improve, Trainers will begin to travel more.
Qualifications
• Strong interpersonal and communication skills
• Strong computer skills
• Ability to create, build, and maintain relationships and rapport with clients
• Ability to identify complex problems, seek out information to develop and evaluate options, and implement solutions
• Ability to maintain professionalism and act with integrity
• Ability to work independently; take initiative; self-direct in order to handle and prioritize requests
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)
• Excellent organizational skills and attention to detail
• High school diploma or equivalent
• One (1) to two (2) years related experience required
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
via WayUp
posted_at: 26 days agoschedule_type: Full-time
Job Description
As the ASSOCIATE SOFTWARE ENGINEER you are responsible for developing high quality applications and writing code on a daily basis. Your day to day will include heavy collaboration with product managers, architects and other software engineers to build best-in-class software using modern technologies and an agile development process. Sound like you? Keep reading...
As an ASSOCIATE SOFTWARE ENGINEER, you will report to the Engineering
Job Description
As the ASSOCIATE SOFTWARE ENGINEER you are responsible for developing high quality applications and writing code on a daily basis. Your day to day will include heavy collaboration with product managers, architects and other software engineers to build best-in-class software using modern technologies and an agile development process. Sound like you? Keep reading...
As an ASSOCIATE SOFTWARE ENGINEER, you will report to the Engineering Manager.
WE ARE LOOKING FOR SOMEONE WHO CAN:
• Develop high quality applications that provide a delightful user experience
• Develop clean, reusable, well-structured and maintainable code following best practices and industry standards
• Develop elegant, responsive, high performance, cross-platform solutions
• Develop, debug, and modify components of software applications and tools
• Write automated unit, integration and acceptance tests as appropriate to support our continuous integration pipelines
• Contribute to team efforts on support and troubleshoot data and/or system issues as needed
• Participate in and learn from code and design reviews
• Participate in user story creation in collaboration with the team
• Work with team members to develop prototypes as necessary and validate ideas with a data driven approach.
Qualifications:
Qualifications
• Passion towards Software Development
• Working knowledge of applicable development tools, technologies, design patterns, and best practices
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Associate’s degree in related field such as Computer Science, Computer Engineering, Applied Mathematics, or Applied Sciences; a Software Development bootcamp certificate; or equivalent professional experience.
• No professional experience is required
• Experience using code versioning tools such as Git
• Experience with application development in modern object-oriented programming languages
• Experience working with and understanding of RESTful APIs
• Understanding of SQL or other relational data storage technologies
BONUS POINTS FOR:
• Bachelor’s degree or higher (or equivalent) in related field such as Computer Science, Computer Engineering, Applied Mathematics, or Applied Sciences
• Two (2) years of professional experience in Software Engineering or other relevant field
• Experience with modern JavaScript development
• Understanding of Unit Testing Frameworks and best practices
• Understanding of Realtime Data Streaming (e.g. Kafka, Kinesis)
• Understanding of Serverless Computing (e.g. AWS cloud services)
• Understanding of AWS Messaging Services (e.g. SNS & SQS)
• Understanding of DevOps and CI/CD tools (e.g. Jenkins / Bamboo)
• Understanding of Agile Methodology and Practices
• Understanding of NoSQL/Non-relational Databases
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options Monthly fitness reimbursement 401(k) matching New-Parent Paid Leave 1-month paid sabbatical every 5 years Casual work environments
All your information will be kept confidential according to EEO guidelines Show more details...
As the ASSOCIATE SOFTWARE ENGINEER you are responsible for developing high quality applications and writing code on a daily basis. Your day to day will include heavy collaboration with product managers, architects and other software engineers to build best-in-class software using modern technologies and an agile development process. Sound like you? Keep reading...
As an ASSOCIATE SOFTWARE ENGINEER, you will report to the Engineering Manager.
WE ARE LOOKING FOR SOMEONE WHO CAN:
• Develop high quality applications that provide a delightful user experience
• Develop clean, reusable, well-structured and maintainable code following best practices and industry standards
• Develop elegant, responsive, high performance, cross-platform solutions
• Develop, debug, and modify components of software applications and tools
• Write automated unit, integration and acceptance tests as appropriate to support our continuous integration pipelines
• Contribute to team efforts on support and troubleshoot data and/or system issues as needed
• Participate in and learn from code and design reviews
• Participate in user story creation in collaboration with the team
• Work with team members to develop prototypes as necessary and validate ideas with a data driven approach.
Qualifications:
Qualifications
• Passion towards Software Development
• Working knowledge of applicable development tools, technologies, design patterns, and best practices
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Associate’s degree in related field such as Computer Science, Computer Engineering, Applied Mathematics, or Applied Sciences; a Software Development bootcamp certificate; or equivalent professional experience.
• No professional experience is required
• Experience using code versioning tools such as Git
• Experience with application development in modern object-oriented programming languages
• Experience working with and understanding of RESTful APIs
• Understanding of SQL or other relational data storage technologies
BONUS POINTS FOR:
• Bachelor’s degree or higher (or equivalent) in related field such as Computer Science, Computer Engineering, Applied Mathematics, or Applied Sciences
• Two (2) years of professional experience in Software Engineering or other relevant field
• Experience with modern JavaScript development
• Understanding of Unit Testing Frameworks and best practices
• Understanding of Realtime Data Streaming (e.g. Kafka, Kinesis)
• Understanding of Serverless Computing (e.g. AWS cloud services)
• Understanding of AWS Messaging Services (e.g. SNS & SQS)
• Understanding of DevOps and CI/CD tools (e.g. Jenkins / Bamboo)
• Understanding of Agile Methodology and Practices
• Understanding of NoSQL/Non-relational Databases
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options Monthly fitness reimbursement 401(k) matching New-Parent Paid Leave 1-month paid sabbatical every 5 years Casual work environments
All your information will be kept confidential according to EEO guidelines Show more details...
via Built In
posted_at: 13 days agoschedule_type: Full-timework_from_home: 1
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
As the Demand Marketing Manager, you will execute tactical program and project plans to create new logo and whitespace pipeline in our Club, Boutique or Non-Profit markets. You will work across marketing to fine-tune campaign specific strategies and effectively roll them out to achieve marketing-sourced and pipeline and booking goals.
Qualifications
• Proven expertise in execution best practices for core marketing channels such as email, digital, web and content
• Excellent verbal and written communication skills. Expert at managing delivery of content and copy for web pages, email, landing pages and event copy.
• Excellent time management skills with a proven ability to meet deadlines and drive project team work
• Understanding of SaaS marketing KPIs and benchmarks and how to apply them in program delivery.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Associate's Degree in relevant field like Marketing, Communication, or Business
• Two (2) to Four (4) years of relevant experience
In your day to day you will:
• Understand the products and brands within their market, their unique value props and how they work together to effectively own their market
• Understand the ideal customer profiles and personas in the market, their pain points and buying criteria
• Plan and execute quarterly demand generation plans to achieve annual marketing sourced pipeline targets as assigned for programs such as events, digital marketing, sales campaigns, website CRO and SEO, advertising and email nurtures required
• Manage the execution, tracking and optimization of the marketing plan they create by coordinating with key stakeholders in operations, content, web, paid media and events teams.
• Ensure reporting is delivered as assigned and flag any gaps to execution on impact and budget.
• Execute to assigned budget to ensure appropriate return on marketing investment and proper vendor management
• Establish A/B Test plans and create optimized process for campaign performance
• Assist with creating tactical goals for the demand marketing team
• Review and QA of all marketing deliverables to ensure consistency to brand and messaging standard and to ensure high quality
• 10% Travel Required
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
As the Demand Marketing Manager, you will execute tactical program and project plans to create new logo and whitespace pipeline in our Club, Boutique or Non-Profit markets. You will work across marketing to fine-tune campaign specific strategies and effectively roll them out to achieve marketing-sourced and pipeline and booking goals.
Qualifications
• Proven expertise in execution best practices for core marketing channels such as email, digital, web and content
• Excellent verbal and written communication skills. Expert at managing delivery of content and copy for web pages, email, landing pages and event copy.
• Excellent time management skills with a proven ability to meet deadlines and drive project team work
• Understanding of SaaS marketing KPIs and benchmarks and how to apply them in program delivery.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Associate's Degree in relevant field like Marketing, Communication, or Business
• Two (2) to Four (4) years of relevant experience
In your day to day you will:
• Understand the products and brands within their market, their unique value props and how they work together to effectively own their market
• Understand the ideal customer profiles and personas in the market, their pain points and buying criteria
• Plan and execute quarterly demand generation plans to achieve annual marketing sourced pipeline targets as assigned for programs such as events, digital marketing, sales campaigns, website CRO and SEO, advertising and email nurtures required
• Manage the execution, tracking and optimization of the marketing plan they create by coordinating with key stakeholders in operations, content, web, paid media and events teams.
• Ensure reporting is delivered as assigned and flag any gaps to execution on impact and budget.
• Execute to assigned budget to ensure appropriate return on marketing investment and proper vendor management
• Establish A/B Test plans and create optimized process for campaign performance
• Assist with creating tactical goals for the demand marketing team
• Review and QA of all marketing deliverables to ensure consistency to brand and messaging standard and to ensure high quality
• 10% Travel Required
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
via Smart Recruiters Jobs
posted_at: 13 days agoschedule_type: Full-time
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health
Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
As the Demand Marketing Manager, you will execute tactical program and project plans to create new logo and whitespace pipeline in our Club, Boutique or Non-Profit markets. You will work across marketing to fine-tune campaign specific strategies and effectively roll them out to achieve marketing-sourced and pipeline and booking goals.
Qualifications
• Proven expertise in execution best practices for core marketing channels such as email, digital, web and content
• Excellent verbal and written communication skills. Expert at managing delivery of content and copy for web pages, email, landing pages and event copy.
• Excellent time management skills with a proven ability to meet deadlines and drive project team work
• Understanding of SaaS marketing KPIs and benchmarks and how to apply them in program delivery.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Associate's Degree in relevant field like Marketing, Communication, or Business
• Two (2) to Four (4) years of relevant experience
In your day to day you will:
• Understand the products and brands within their market, their unique value props and how they work together to effectively own their market
• Understand the ideal customer profiles and personas in the market, their pain points and buying criteria
• Plan and execute quarterly demand generation plans to achieve annual marketing sourced pipeline targets as assigned for programs such as events, digital marketing, sales campaigns, website CRO and SEO, advertising and email nurtures required
• Manage the execution, tracking and optimization of the marketing plan they create by coordinating with key stakeholders in operations, content, web, paid media and events teams.
• Ensure reporting is delivered as assigned and flag any gaps to execution on impact and budget.
• Execute to assigned budget to ensure appropriate return on marketing investment and proper vendor management
• Establish A/B Test plans and create optimized process for campaign performance
• Assist with creating tactical goals for the demand marketing team
• Review and QA of all marketing deliverables to ensure consistency to brand and messaging standard and to ensure high quality
• 10% Travel Required
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members...
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job Description
As the Demand Marketing Manager, you will execute tactical program and project plans to create new logo and whitespace pipeline in our Club, Boutique or Non-Profit markets. You will work across marketing to fine-tune campaign specific strategies and effectively roll them out to achieve marketing-sourced and pipeline and booking goals.
Qualifications
• Proven expertise in execution best practices for core marketing channels such as email, digital, web and content
• Excellent verbal and written communication skills. Expert at managing delivery of content and copy for web pages, email, landing pages and event copy.
• Excellent time management skills with a proven ability to meet deadlines and drive project team work
• Understanding of SaaS marketing KPIs and benchmarks and how to apply them in program delivery.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Associate's Degree in relevant field like Marketing, Communication, or Business
• Two (2) to Four (4) years of relevant experience
In your day to day you will:
• Understand the products and brands within their market, their unique value props and how they work together to effectively own their market
• Understand the ideal customer profiles and personas in the market, their pain points and buying criteria
• Plan and execute quarterly demand generation plans to achieve annual marketing sourced pipeline targets as assigned for programs such as events, digital marketing, sales campaigns, website CRO and SEO, advertising and email nurtures required
• Manage the execution, tracking and optimization of the marketing plan they create by coordinating with key stakeholders in operations, content, web, paid media and events teams.
• Ensure reporting is delivered as assigned and flag any gaps to execution on impact and budget.
• Execute to assigned budget to ensure appropriate return on marketing investment and proper vendor management
• Establish A/B Test plans and create optimized process for campaign performance
• Assist with creating tactical goals for the demand marketing team
• Review and QA of all marketing deliverables to ensure consistency to brand and messaging standard and to ensure high quality
• 10% Travel Required
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines Show more details...
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