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DealerRater
Website
DealerRater is a widely recognized and trusted online platform for automotive reviews and dealership ratings. With over 6 million consumer reviews and ratings, it offers valuable insights for car buyers looking to make informed decisions. The website features ratings and reviews of dealerships nationwide, with detailed feedback on customer service, pricing, and overall experience. Users can search for specific dealerships, compare ratings, and read customer testimonials to help guide their purchasing decisions. DealerRater is a comprehensive resource for car shoppers seeking reliable information and feedback on car dealerships.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#51,857 Site Rank
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Site age21 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded2002
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HeadquartersWaltham
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PresidentChip Grueter
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Parent organizationCars.com
Traffic rank
#51,857
#51,857
Site age
21 yrs
21 yrs
Location
United States
United States
Popular Questions for DealerRater
Newest job postings for DealerRater
via Monster
schedule_type: Full-time
The Senior Content Specialist at DealerRater will work to ensure the integrity of DealerRater and Cars.com’s user driven content. Reporting to the Sr. Manager of Content Integrity, the SCS will act as review policy expert, communicating with a variety of stakeholders, both internal and external. They will enforce community guidelines and investigate suspicious postings in order to uphold the... integrity of the content across both DR and Cars.
Specific
The Senior Content Specialist at DealerRater will work to ensure the integrity of DealerRater and Cars.com’s user driven content. Reporting to the Sr. Manager of Content Integrity, the SCS will act as review policy expert, communicating with a variety of stakeholders, both internal and external. They will enforce community guidelines and investigate suspicious postings in order to uphold the... integrity of the content across both DR and Cars.
Specific Functions:
• Handle incoming reported review cases for both DealerRater and Cars.com as the first point of escalation for dealers
• Provide clarification on community guidelines to dealers, reviewers, customer service reps, and content readers
• Carry out the necessary steps to execute a change of ownership for a dealer page
• Investigate suspicious review content, analyzing patterns of fraudulent behavior and working to remove invalid content from the sites
• Continuously work with the Sr. Manager of Content Integrity and other teams to refine review reporting processes and report response templates
• Work closely with the content moderators to ensure that the DealerRater and Cars.com consumer reviews and the Cars.com vehicle reviews queues are managed in a timely manner
• Work with the moderators assigned to the AutoResponse product to ensure that the queue is managed quickly and to develop templates and processes to maximize efficiency as we scale that product (also work with Product team as necessary)
• Set agenda and host monthly team meeting with content moderators (addressing trainings, process changes, consistency audits, etc)
• Assist with projects/coverage across the content moderation and compliance teams as needed
Qualifications:
• Bachelor’s degree in Marketing, Communications, English, Public Relations or a related field (or equivalent experience)
• 3+ years of providing customer service and communicating in both a B2B and B2C capacity
• Strong written and oral communication
• Proven ability to execute short-term objectives while working towards long-term goals
#LI-REMOTE #LI-KO1 Show more details...
Specific Functions:
• Handle incoming reported review cases for both DealerRater and Cars.com as the first point of escalation for dealers
• Provide clarification on community guidelines to dealers, reviewers, customer service reps, and content readers
• Carry out the necessary steps to execute a change of ownership for a dealer page
• Investigate suspicious review content, analyzing patterns of fraudulent behavior and working to remove invalid content from the sites
• Continuously work with the Sr. Manager of Content Integrity and other teams to refine review reporting processes and report response templates
• Work closely with the content moderators to ensure that the DealerRater and Cars.com consumer reviews and the Cars.com vehicle reviews queues are managed in a timely manner
• Work with the moderators assigned to the AutoResponse product to ensure that the queue is managed quickly and to develop templates and processes to maximize efficiency as we scale that product (also work with Product team as necessary)
• Set agenda and host monthly team meeting with content moderators (addressing trainings, process changes, consistency audits, etc)
• Assist with projects/coverage across the content moderation and compliance teams as needed
Qualifications:
• Bachelor’s degree in Marketing, Communications, English, Public Relations or a related field (or equivalent experience)
• 3+ years of providing customer service and communicating in both a B2B and B2C capacity
• Strong written and oral communication
• Proven ability to execute short-term objectives while working towards long-term goals
#LI-REMOTE #LI-KO1 Show more details...
via The Muse
schedule_type: Full-time
ABOUT US:
At Cars.com, we help shoppers meet their perfect car match, and people find their perfect career match. As one of the top places to work in Chicago, according to The Chicago Tribune, Built-In Chicago and others, we pride ourselves on a culture of growth and innovation...
Cars.com has revolutionized the automotive industry for both shoppers and sellers through technology and solutions for buyers and sellers alike. We never shy away from
ABOUT US:
At Cars.com, we help shoppers meet their perfect car match, and people find their perfect career match. As one of the top places to work in Chicago, according to The Chicago Tribune, Built-In Chicago and others, we pride ourselves on a culture of growth and innovation...
Cars.com has revolutionized the automotive industry for both shoppers and sellers through technology and solutions for buyers and sellers alike. We never shy away from a challenge, move fast, collaborate across functions to approach problems from every angle. We’ve built a culture that’s second-to-none and share core values that keep everyone working full-speed at the same goals with the same open, outcome-driven and bold attitudes.
Cars.com is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, CreditIQ & Accu-Trade. Learn more here!
About the Role:
Act as point of contact for existing customers, focusing on ongoing customer success, retention, and growth. Sell products and/or services to existing customers via telephone and Internet (e.g., chat, email, video conferencing, etc.). Responsible for maintaining relationships with accounts by working with customers within assigned territory, defined by geographic area, industry, or product/service segment. Respond to client inquiries and offer guidance on appropriate products and services. Execute sales strategy, pull reports and key information. Provide insight to customers, identify and close upsell opportunities. Demonstrate expertise of retention and sales techniques and company product/service offerings.
Qualifications:
• Excellent planning and solutions selling experience.
• Ability to conduct in-depth sales presentations over the phone or other interactive technology channels, including product demonstrations that highlight key benefits, return on investment and the value of our solution and services.
• Proven persuasion and negotiation skills.
• Experience in the automotive space or digital marketplace is ideal.
• Excellent communication, presentation and customer relationship building skills.
Requirements:
• Proven ability to identify and close sales opportunities.
• 1-3 years of relevant sales experience.
• Bachelor’s degree or equivalent experience
• Demonstrated consistent quota attainment track record with a continuous desire to win.
• Overall experience selling advertising or complex SaaS/software solutions to business leaders.
Benefits & Perks*:
• 18 days of paid time off, plus select paid holidays
• Employee Stock Purchase Program
• Paid Volunteer Day & Floating Holiday
• Robust Health Insurance Options: BCBS, Delta Dental, EyeMed
• 401k plan with company match
• Parental Leave
• Life & Disability Insurance
• Tuition Reimbursement
• Free DashPash (through DoorDash)
• Employee Assistance Program (EAP)
• Not a complete, detailed list. Benefits have terms and requirements before employees are eligible.
#LI-KO1
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
At Cars.com, we help shoppers meet their perfect car match, and people find their perfect career match. As one of the top places to work in Chicago, according to The Chicago Tribune, Built-In Chicago and others, we pride ourselves on a culture of growth and innovation...
Cars.com has revolutionized the automotive industry for both shoppers and sellers through technology and solutions for buyers and sellers alike. We never shy away from a challenge, move fast, collaborate across functions to approach problems from every angle. We’ve built a culture that’s second-to-none and share core values that keep everyone working full-speed at the same goals with the same open, outcome-driven and bold attitudes.
Cars.com is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, CreditIQ & Accu-Trade. Learn more here!
About the Role:
Act as point of contact for existing customers, focusing on ongoing customer success, retention, and growth. Sell products and/or services to existing customers via telephone and Internet (e.g., chat, email, video conferencing, etc.). Responsible for maintaining relationships with accounts by working with customers within assigned territory, defined by geographic area, industry, or product/service segment. Respond to client inquiries and offer guidance on appropriate products and services. Execute sales strategy, pull reports and key information. Provide insight to customers, identify and close upsell opportunities. Demonstrate expertise of retention and sales techniques and company product/service offerings.
Qualifications:
• Excellent planning and solutions selling experience.
• Ability to conduct in-depth sales presentations over the phone or other interactive technology channels, including product demonstrations that highlight key benefits, return on investment and the value of our solution and services.
• Proven persuasion and negotiation skills.
• Experience in the automotive space or digital marketplace is ideal.
• Excellent communication, presentation and customer relationship building skills.
Requirements:
• Proven ability to identify and close sales opportunities.
• 1-3 years of relevant sales experience.
• Bachelor’s degree or equivalent experience
• Demonstrated consistent quota attainment track record with a continuous desire to win.
• Overall experience selling advertising or complex SaaS/software solutions to business leaders.
Benefits & Perks*:
• 18 days of paid time off, plus select paid holidays
• Employee Stock Purchase Program
• Paid Volunteer Day & Floating Holiday
• Robust Health Insurance Options: BCBS, Delta Dental, EyeMed
• 401k plan with company match
• Parental Leave
• Life & Disability Insurance
• Tuition Reimbursement
• Free DashPash (through DoorDash)
• Employee Assistance Program (EAP)
• Not a complete, detailed list. Benefits have terms and requirements before employees are eligible.
#LI-KO1
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via Startupers
posted_at: 15 days agoschedule_type: Full-time
ABOUT US:Dealer Inspire (DI) is a leading disruptor in the automotive industry through our innovative culture, legendary service, and kick-ass website, technology, and marketing solutions. Our mission is to future-proof local dealerships by building the essential, mobile-first platform that makes automotive retail faster, easier, and smarter for both shoppers and dealers. Headquartered in Naperville, IL, our team of nearly 600 work friends are spread
ABOUT US:Dealer Inspire (DI) is a leading disruptor in the automotive industry through our innovative culture, legendary service, and kick-ass website, technology, and marketing solutions. Our mission is to future-proof local dealerships by building the essential, mobile-first platform that makes automotive retail faster, easier, and smarter for both shoppers and dealers. Headquartered in Naperville, IL, our team of nearly 600 work friends are spread across the United States and Canada, pushing the boundaries and getting **** done every day, together.DI offers an inclusive environment that celebrates collaboration and thinking differently to solve the challenges our clients face. Our shared success continues to lead to rapid growth and positive change, which opens up opportunities to advance your career to the next level by working with passionate, creative people across skill sets. If you want to be challenged, learn every day, and work as a team with some of the best in the... industry, we want to meet you. Apply today!Dealer Inspire is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, CreditIQ and Accu-Trade. Want to learn more? Check us out here ! About the Role:We are seeking an Production Data Intern who will work closely with the Director of Production and other production leaders, assisting in projects and analysis focused on supporting the production team.Responsibilities Include:Assist in data audits using salesforce dataExport, review, compare and analyze dataGather and provide data summariesUpdate data within production records for various departments within salesforceResearch system efficienciesWeekly reporting as needed for the production departmentABOUT YOU:Ability to thrive in a fast-paced environment, pivot quickly as neededOrganized and detail oriented with a solution focused approachProficiency in salesforce, reporting or excelProven ability analyzing data and creating metricsPreferred:Working towards a Bachelor’s degree in business, management, communications or related majorABOUT THE PROGRAM:CARS is hosting an 8-week internship program designed to help college students learn professional skills through a combination of mentorship, on the job training, in-person skills training/development days, and team projects. The internship will begin in early June and run through the end of July.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Show more details...
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