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desire2learn
Desire2Learn.com is a learning management system (LMS) that offers innovative eLearning solutions for educational institutions and organizations. The website provides a wide range of tools and features for creating, delivering, and managing online courses, as well as engaging and collaborative learning experiences. With an intuitive interface and a robust set of functionalities, Desire2Learn.com enables educators to design customized learning experiences tailored to the needs and preferences of their students. The platform offers comprehensive analytics and reporting tools to track learners' progress and improve outcomes. Desire2Learn.com is a global leader in the eLearning industry, serving millions of learners worldwide.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityBoardman, Oregon
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Latitude\Longitude45.7788 / -119.529 Google Map
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Traffic rank#5,080 Site Rank
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Site age24 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#5,080
#5,080
Site age
24 yrs
24 yrs
Location
United States
United States
Popular Questions for desire2learn
Newest job postings for desire2learn
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
The Manager, Customer Success is responsible for leading a high performing team. Working in the Higher Education segment across North America, this leadership role will oversee and coach the team of Customer Success Managers and Specialists team members to continually strive to exceed loyalty and retention and growth targets. This role will continue our culture of customer first and work cross... functionally to ensure the client is at the centre
The Manager, Customer Success is responsible for leading a high performing team. Working in the Higher Education segment across North America, this leadership role will oversee and coach the team of Customer Success Managers and Specialists team members to continually strive to exceed loyalty and retention and growth targets. This role will continue our culture of customer first and work cross... functionally to ensure the client is at the centre of all that we do. This leader is analytical, and data driven and manages risk and opportunities through metrics and tools to drive strategy and planning of their portfolio. The leader should have sound critical problem-solving skills, driven to action and be able to effectively manage change and motivate their team.
Major Responsibilities (How Will I Make an Impact?):
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop sound risk management and mitigation initiatives
• Responsible for influencing future lifetime value of Brightspace through proven execution and tracking of account planning
• Responsible for forecasting and achieving quarterly/annual customer retention and lead targets
• Develop and foster executive level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Expand revenue in accounts through cross-sell and up-sell in partnership with sales
• Advance initiatives to build long term customer advocacy
People Leadership and Performance
• Manage a team of D2Lers and champion a high-performing culture.
• Connect your team’s day-to-day accountabilities to D2L’s mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes
• Play a key role in interviewing, hiring, and onboarding new team members. Provide expertise and coaching/mentorship to the team members.
• Produce and actively participate in knowledge sharing as well as professional development initiatives
Competencies (What you’ll bring to the role):
• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Experience hiring, onboarding, managing, and developing high-performing teams while still contributing to the team’s deliverables
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
• At least 5 years’ experience in related industry or acting as a consultant on a major strategic planning program specifically with Customer Success
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability, and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace Show more details...
Major Responsibilities (How Will I Make an Impact?):
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop sound risk management and mitigation initiatives
• Responsible for influencing future lifetime value of Brightspace through proven execution and tracking of account planning
• Responsible for forecasting and achieving quarterly/annual customer retention and lead targets
• Develop and foster executive level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Expand revenue in accounts through cross-sell and up-sell in partnership with sales
• Advance initiatives to build long term customer advocacy
People Leadership and Performance
• Manage a team of D2Lers and champion a high-performing culture.
• Connect your team’s day-to-day accountabilities to D2L’s mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes
• Play a key role in interviewing, hiring, and onboarding new team members. Provide expertise and coaching/mentorship to the team members.
• Produce and actively participate in knowledge sharing as well as professional development initiatives
Competencies (What you’ll bring to the role):
• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Experience hiring, onboarding, managing, and developing high-performing teams while still contributing to the team’s deliverables
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
• At least 5 years’ experience in related industry or acting as a consultant on a major strategic planning program specifically with Customer Success
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability, and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace Show more details...
via D2L
posted_at: 26 days agoschedule_type: Full-time
The Manager, Customer Success is responsible for leading a high performing team. Working in the Higher Education segment across North America, this leadership role will oversee and coach the team of Customer Success Managers and Specialists team members to continually strive to exceed loyalty and retention and growth targets. This role will continue our culture of customer first and work cross... functionally to ensure the client is at the centre
The Manager, Customer Success is responsible for leading a high performing team. Working in the Higher Education segment across North America, this leadership role will oversee and coach the team of Customer Success Managers and Specialists team members to continually strive to exceed loyalty and retention and growth targets. This role will continue our culture of customer first and work cross... functionally to ensure the client is at the centre of all that we do. This leader is analytical, and data driven and manages risk and opportunities through metrics and tools to drive strategy and planning of their portfolio. The leader should have sound critical problem-solving skills, driven to action and be able to effectively manage change and motivate their team.
Major Responsibilities (How Will I Make an Impact?):
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop sound risk management and mitigation initiatives
• Responsible for influencing future lifetime value of Brightspace through proven execution and tracking of account planning
• Responsible for forecasting and achieving quarterly/annual customer retention and lead targets
• Develop and foster executive level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Expand revenue in accounts through cross-sell and up-sell in partnership with sales
• Advance initiatives to build long term customer advocacy
People Leadership and Performance
• Manage a team of D2Lers and champion a high-performing culture.
• Connect your team’s day-to-day accountabilities to D2L’s mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes
• Play a key role in interviewing, hiring, and onboarding new team members. Provide expertise and coaching/mentorship to the team members.
• Produce and actively participate in knowledge sharing as well as professional development initiatives
Competencies (What you’ll bring to the role):
• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Experience hiring, onboarding, managing, and developing high-performing teams while still contributing to the team’s deliverables
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
• At least 5 years’ experience in related industry or acting as a consultant on a major strategic planning program specifically with Customer Success
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability, and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills Show more details...
Major Responsibilities (How Will I Make an Impact?):
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop sound risk management and mitigation initiatives
• Responsible for influencing future lifetime value of Brightspace through proven execution and tracking of account planning
• Responsible for forecasting and achieving quarterly/annual customer retention and lead targets
• Develop and foster executive level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Expand revenue in accounts through cross-sell and up-sell in partnership with sales
• Advance initiatives to build long term customer advocacy
People Leadership and Performance
• Manage a team of D2Lers and champion a high-performing culture.
• Connect your team’s day-to-day accountabilities to D2L’s mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes
• Play a key role in interviewing, hiring, and onboarding new team members. Provide expertise and coaching/mentorship to the team members.
• Produce and actively participate in knowledge sharing as well as professional development initiatives
Competencies (What you’ll bring to the role):
• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Experience hiring, onboarding, managing, and developing high-performing teams while still contributing to the team’s deliverables
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
• At least 5 years’ experience in related industry or acting as a consultant on a major strategic planning program specifically with Customer Success
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability, and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills Show more details...
via D2L
schedule_type: Full-time
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
• Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement/improvements suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop
Competencies (What you’ll bring to the role):
• Minimum 2 years' experience in a supporting and/or administering the Brightspace Learning Environment
• Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following:
• Management of users and groups including learners, instructors, ASCs, etc.
• Enrolment of users into appropriate courses.
• Configuration of permissions and settings
• Bulk course copying and editing
• Product Consultation
• Provide client with feedback on effective practices for implementation of tools
• Document and report all changes for auditing.
• Maintain and expand working knowledge of all D2L Solutions
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Strong project organizational and time management skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Strong ability to document all tasks that would be required for auditing purposes
• Self-starter, capable working independently and remotely when needed
• Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
If you are looking for a role in Canada, please check out our Canada based posting here :https://www.d2l.com/careers/jobs/learning-administration-manager-canada-/3997465 Show more details...
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
• Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement/improvements suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop
Competencies (What you’ll bring to the role):
• Minimum 2 years' experience in a supporting and/or administering the Brightspace Learning Environment
• Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following:
• Management of users and groups including learners, instructors, ASCs, etc.
• Enrolment of users into appropriate courses.
• Configuration of permissions and settings
• Bulk course copying and editing
• Product Consultation
• Provide client with feedback on effective practices for implementation of tools
• Document and report all changes for auditing.
• Maintain and expand working knowledge of all D2L Solutions
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Strong project organizational and time management skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Strong ability to document all tasks that would be required for auditing purposes
• Self-starter, capable working independently and remotely when needed
• Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
If you are looking for a role in Canada, please check out our Canada based posting here :https://www.d2l.com/careers/jobs/learning-administration-manager-canada-/3997465 Show more details...
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