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Most recent job postings at desire2learn
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
The Manager, Customer Success is responsible for leading a high performing team. Working in the Higher Education segment across North America, this leadership role will oversee and coach the team of Customer Success Managers and Specialists team members to continually strive to exceed loyalty and retention and growth targets. This role will continue our culture of customer first and work cross... functionally to ensure the client is at the centre
The Manager, Customer Success is responsible for leading a high performing team. Working in the Higher Education segment across North America, this leadership role will oversee and coach the team of Customer Success Managers and Specialists team members to continually strive to exceed loyalty and retention and growth targets. This role will continue our culture of customer first and work cross... functionally to ensure the client is at the centre of all that we do. This leader is analytical, and data driven and manages risk and opportunities through metrics and tools to drive strategy and planning of their portfolio. The leader should have sound critical problem-solving skills, driven to action and be able to effectively manage change and motivate their team.
Major Responsibilities (How Will I Make an Impact?):
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop sound risk management and mitigation initiatives
• Responsible for influencing future lifetime value of Brightspace through proven execution and tracking of account planning
• Responsible for forecasting and achieving quarterly/annual customer retention and lead targets
• Develop and foster executive level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Expand revenue in accounts through cross-sell and up-sell in partnership with sales
• Advance initiatives to build long term customer advocacy
People Leadership and Performance
• Manage a team of D2Lers and champion a high-performing culture.
• Connect your team’s day-to-day accountabilities to D2L’s mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes
• Play a key role in interviewing, hiring, and onboarding new team members. Provide expertise and coaching/mentorship to the team members.
• Produce and actively participate in knowledge sharing as well as professional development initiatives
Competencies (What you’ll bring to the role):
• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Experience hiring, onboarding, managing, and developing high-performing teams while still contributing to the team’s deliverables
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
• At least 5 years’ experience in related industry or acting as a consultant on a major strategic planning program specifically with Customer Success
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability, and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace Show more details...
Major Responsibilities (How Will I Make an Impact?):
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop sound risk management and mitigation initiatives
• Responsible for influencing future lifetime value of Brightspace through proven execution and tracking of account planning
• Responsible for forecasting and achieving quarterly/annual customer retention and lead targets
• Develop and foster executive level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Expand revenue in accounts through cross-sell and up-sell in partnership with sales
• Advance initiatives to build long term customer advocacy
People Leadership and Performance
• Manage a team of D2Lers and champion a high-performing culture.
• Connect your team’s day-to-day accountabilities to D2L’s mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes
• Play a key role in interviewing, hiring, and onboarding new team members. Provide expertise and coaching/mentorship to the team members.
• Produce and actively participate in knowledge sharing as well as professional development initiatives
Competencies (What you’ll bring to the role):
• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Experience hiring, onboarding, managing, and developing high-performing teams while still contributing to the team’s deliverables
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
• At least 5 years’ experience in related industry or acting as a consultant on a major strategic planning program specifically with Customer Success
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability, and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace Show more details...
via D2L
posted_at: 26 days agoschedule_type: Full-time
The Manager, Customer Success is responsible for leading a high performing team. Working in the Higher Education segment across North America, this leadership role will oversee and coach the team of Customer Success Managers and Specialists team members to continually strive to exceed loyalty and retention and growth targets. This role will continue our culture of customer first and work cross... functionally to ensure the client is at the centre
The Manager, Customer Success is responsible for leading a high performing team. Working in the Higher Education segment across North America, this leadership role will oversee and coach the team of Customer Success Managers and Specialists team members to continually strive to exceed loyalty and retention and growth targets. This role will continue our culture of customer first and work cross... functionally to ensure the client is at the centre of all that we do. This leader is analytical, and data driven and manages risk and opportunities through metrics and tools to drive strategy and planning of their portfolio. The leader should have sound critical problem-solving skills, driven to action and be able to effectively manage change and motivate their team.
Major Responsibilities (How Will I Make an Impact?):
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop sound risk management and mitigation initiatives
• Responsible for influencing future lifetime value of Brightspace through proven execution and tracking of account planning
• Responsible for forecasting and achieving quarterly/annual customer retention and lead targets
• Develop and foster executive level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Expand revenue in accounts through cross-sell and up-sell in partnership with sales
• Advance initiatives to build long term customer advocacy
People Leadership and Performance
• Manage a team of D2Lers and champion a high-performing culture.
• Connect your team’s day-to-day accountabilities to D2L’s mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes
• Play a key role in interviewing, hiring, and onboarding new team members. Provide expertise and coaching/mentorship to the team members.
• Produce and actively participate in knowledge sharing as well as professional development initiatives
Competencies (What you’ll bring to the role):
• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Experience hiring, onboarding, managing, and developing high-performing teams while still contributing to the team’s deliverables
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
• At least 5 years’ experience in related industry or acting as a consultant on a major strategic planning program specifically with Customer Success
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability, and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills Show more details...
Major Responsibilities (How Will I Make an Impact?):
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop sound risk management and mitigation initiatives
• Responsible for influencing future lifetime value of Brightspace through proven execution and tracking of account planning
• Responsible for forecasting and achieving quarterly/annual customer retention and lead targets
• Develop and foster executive level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Expand revenue in accounts through cross-sell and up-sell in partnership with sales
• Advance initiatives to build long term customer advocacy
People Leadership and Performance
• Manage a team of D2Lers and champion a high-performing culture.
• Connect your team’s day-to-day accountabilities to D2L’s mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes
• Play a key role in interviewing, hiring, and onboarding new team members. Provide expertise and coaching/mentorship to the team members.
• Produce and actively participate in knowledge sharing as well as professional development initiatives
Competencies (What you’ll bring to the role):
• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Experience hiring, onboarding, managing, and developing high-performing teams while still contributing to the team’s deliverables
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
• At least 5 years’ experience in related industry or acting as a consultant on a major strategic planning program specifically with Customer Success
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability, and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills Show more details...
via D2L
schedule_type: Full-time
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
• Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement/improvements suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop
Competencies (What you’ll bring to the role):
• Minimum 2 years' experience in a supporting and/or administering the Brightspace Learning Environment
• Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following:
• Management of users and groups including learners, instructors, ASCs, etc.
• Enrolment of users into appropriate courses.
• Configuration of permissions and settings
• Bulk course copying and editing
• Product Consultation
• Provide client with feedback on effective practices for implementation of tools
• Document and report all changes for auditing.
• Maintain and expand working knowledge of all D2L Solutions
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Strong project organizational and time management skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Strong ability to document all tasks that would be required for auditing purposes
• Self-starter, capable working independently and remotely when needed
• Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
If you are looking for a role in Canada, please check out our Canada based posting here :https://www.d2l.com/careers/jobs/learning-administration-manager-canada-/3997465 Show more details...
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
• Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement/improvements suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop
Competencies (What you’ll bring to the role):
• Minimum 2 years' experience in a supporting and/or administering the Brightspace Learning Environment
• Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following:
• Management of users and groups including learners, instructors, ASCs, etc.
• Enrolment of users into appropriate courses.
• Configuration of permissions and settings
• Bulk course copying and editing
• Product Consultation
• Provide client with feedback on effective practices for implementation of tools
• Document and report all changes for auditing.
• Maintain and expand working knowledge of all D2L Solutions
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Strong project organizational and time management skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Strong ability to document all tasks that would be required for auditing purposes
• Self-starter, capable working independently and remotely when needed
• Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
If you are looking for a role in Canada, please check out our Canada based posting here :https://www.d2l.com/careers/jobs/learning-administration-manager-canada-/3997465 Show more details...
via D2L
schedule_type: Full-time
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
JOB SUMMARY...
The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
JOB SUMMARY...
The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customers' current and future environments, while keeping their success and satisfaction as a key business driver.
HOW WILL I MAKE AN IMPACT?
• Work as a Named Resource for a group of Strategic D2L customers both proactively based on established metrics, and reactively based on direct customer engagement to provide augmented support to D2L customers including:
• Weekly summaries of open Support Incidents
• Run Weekly meetings to review and prioritize open Support Incidents.
• Act as an escalation point to customers.
• Engage D2L Project, Development, Deployment and Infrastructure Consulting teams to satisfy reporting and product needs on client's behalf.
• Organize and report on findings as directed to enrich internal processes.
• Deliver offerings as defined in the TAM program
• Work closely with support engineers, and Support Management and SaaS groups to ensure proper escalation and resolution processes are utilized
• Communicate proactively with Clients regarding product and program information, supportability issues and strategic product plans where appropriate
• Maintain and expand working knowledge of D2L solutions.
• Research and expand working knowledge of current and upcoming D2L solutions based on specific Client needs.
• Leverage customer relationship to create and enhance internal processes to encourage better knowledge of and attention to customer needs.
Competencies (What you’ll bring to the role):
• Minimum 5 years' experience in a similar role or a software services or technical role
• Working knowledge of SQL Server and/or other Database Technology
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Previous knowledge of learning management systems, preferably D2L
• Strong project organizational skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Self-starter, capable working independently and remotely
• Ability to think critically; to identify problems and to generate evaluates and implements real-time
• Ability to be on call in after hours situations
If you are looking for a role in Canada, please check out our Canada-based posting! https://www.d2l.com/careers/jobs/technical-account-manager/3967185 Show more details...
JOB SUMMARY...
The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customers' current and future environments, while keeping their success and satisfaction as a key business driver.
HOW WILL I MAKE AN IMPACT?
• Work as a Named Resource for a group of Strategic D2L customers both proactively based on established metrics, and reactively based on direct customer engagement to provide augmented support to D2L customers including:
• Weekly summaries of open Support Incidents
• Run Weekly meetings to review and prioritize open Support Incidents.
• Act as an escalation point to customers.
• Engage D2L Project, Development, Deployment and Infrastructure Consulting teams to satisfy reporting and product needs on client's behalf.
• Organize and report on findings as directed to enrich internal processes.
• Deliver offerings as defined in the TAM program
• Work closely with support engineers, and Support Management and SaaS groups to ensure proper escalation and resolution processes are utilized
• Communicate proactively with Clients regarding product and program information, supportability issues and strategic product plans where appropriate
• Maintain and expand working knowledge of D2L solutions.
• Research and expand working knowledge of current and upcoming D2L solutions based on specific Client needs.
• Leverage customer relationship to create and enhance internal processes to encourage better knowledge of and attention to customer needs.
Competencies (What you’ll bring to the role):
• Minimum 5 years' experience in a similar role or a software services or technical role
• Working knowledge of SQL Server and/or other Database Technology
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Previous knowledge of learning management systems, preferably D2L
• Strong project organizational skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Self-starter, capable working independently and remotely
• Ability to think critically; to identify problems and to generate evaluates and implements real-time
• Ability to be on call in after hours situations
If you are looking for a role in Canada, please check out our Canada-based posting! https://www.d2l.com/careers/jobs/technical-account-manager/3967185 Show more details...
via D2L
schedule_type: Full-time
Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented... enthusiastic, and passionate people opportunities
Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented... enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.
General Description:
The Senior Product Manager, K12 is a strategic leader that provides guidance and expertise to the organization about the K12 market and D2L’s participation in that market. They are responsible to act as the champion and liaison throughout the organization to understand, advocate for, and communicate the priorities and key results of the K12 market. This is a leader who interacts regularly with executives, influences and collaborates on strategy as well as near-term goals across the organization, and helps inspire and guide teams throughout the organization to produce outcomes aligned to the strategy. The selected candidate will have a strong background in software product management and be a cross-functional leader, strategic thinker, continuous learner, and active contributor with the proven ability to deliver high-quality software solutions to the market.
Primary Responsibilities:
Market: You will be the expert for your market
• Be the face of the K12 market and priorities with senior leadership
• Be the subject matter expert on the K12 market, including the size, space, history, and opportunities for D2L to make an impact
• Communicate audience-specific market views of the road map internally and externally
• Understand key competitors and their product-market fit alongside D2L’s
• Understand the key buyer and user personas, and drivers for purchase and adoption in K12
• Participate in and drive market development in K12
• Partner on sales enablement and GTM activities for releases, packages, products, and services offered
• Partner on sales forecasting and tracking activities
• Participate, as needed, in internal and external tradeshows to be the face of your market.
• Track various market goals and maintain a consolidated view of business results and the contribution the market is making.
Product:
• Own the K12 product roadmap for the organization. Map product priorities to market needs and business opportunities.
• Map the product features and functionality to discrete needs in the markets.
• Maximize business impact in your market by prioritizing product feature development and cross organizational resource allocation.
• Help to refine and maintain the value proposition as new features are released and changes occur in the market.
• Prioritize external partnerships for the K12 market and drive build/buy/partner decisions
• Align the products, product features, partners, service offerings into market ready offerings.
• Create and support business cases for new products or packages.
• Maintain a view of all products in the market and how they work together, relative importance in the portfolio, and the proposed evolution.
Customers: You will maintain a view of and work with both current and potential customers.
• Work with current and prospective customers to understand their product needs and priorities, participating in QBRs, customer advisory boards, and other client inputs
• Support market analysis and targeting based on customer needs and product market fit
• Review product roadmap with clients, and enable appropriate roadmap communications via other groups including Customer Success and Sales
• Support sales process w/ presentations, strategy, RFPs, etc.; maintain a view of differentiators and gaps including the most requested / needed feature priorities for the K12 market
• Partner with sales enablement to keep our sales teams trained and appraised on the latest developments with our product and in the market.
• Track customer retention / churn and partner on appropriate strategies.
• Communicate and connect the dots cross-functionally to show the organization the impact they are having on our customers and sales process
Work Experience Recommendations:
• Minimum of 8+ years in progressive software product management roles, with at least 3 years of product leadership / ownership at a strategic level
• Experience providing guidance and expertise at an organizational level
• Excellent communication and customer conversation skills and public speaking experience
• Passion for education
• EdTech Product Management experience focused on K-12
• Demonstrated experience working effectively with a cross-functional team across all areas of the organization including product, engineering, sales, marketing, and customer experience
• Experience coordinating among groups, building and strengthening networks across functions
• Experience defining and communicating outcomes, scope, acceptance criteria
• Experience assessing the scope and effort required to deliver required software solutions
• A strong understanding of current web, data, cloud and mobile technologies
• Ability to actively manage competing priorities and meet deadlines
• Ability to take a leadership role when making data driven decisions
• Individual must be a creative thinker, confident and able to express complex ideas in an articulate, concise manner – especially to senior executives.
• Agile planning methods and practices
Education Recommendations:
• Bachelor’s degree or equivalent in Business, Education, Computer Science, Engineering or related fields of study.
This is a remote position requiring frequent online meetings, and occasional travel to client sites, sales presentations, and conferences Show more details...
General Description:
The Senior Product Manager, K12 is a strategic leader that provides guidance and expertise to the organization about the K12 market and D2L’s participation in that market. They are responsible to act as the champion and liaison throughout the organization to understand, advocate for, and communicate the priorities and key results of the K12 market. This is a leader who interacts regularly with executives, influences and collaborates on strategy as well as near-term goals across the organization, and helps inspire and guide teams throughout the organization to produce outcomes aligned to the strategy. The selected candidate will have a strong background in software product management and be a cross-functional leader, strategic thinker, continuous learner, and active contributor with the proven ability to deliver high-quality software solutions to the market.
Primary Responsibilities:
Market: You will be the expert for your market
• Be the face of the K12 market and priorities with senior leadership
• Be the subject matter expert on the K12 market, including the size, space, history, and opportunities for D2L to make an impact
• Communicate audience-specific market views of the road map internally and externally
• Understand key competitors and their product-market fit alongside D2L’s
• Understand the key buyer and user personas, and drivers for purchase and adoption in K12
• Participate in and drive market development in K12
• Partner on sales enablement and GTM activities for releases, packages, products, and services offered
• Partner on sales forecasting and tracking activities
• Participate, as needed, in internal and external tradeshows to be the face of your market.
• Track various market goals and maintain a consolidated view of business results and the contribution the market is making.
Product:
• Own the K12 product roadmap for the organization. Map product priorities to market needs and business opportunities.
• Map the product features and functionality to discrete needs in the markets.
• Maximize business impact in your market by prioritizing product feature development and cross organizational resource allocation.
• Help to refine and maintain the value proposition as new features are released and changes occur in the market.
• Prioritize external partnerships for the K12 market and drive build/buy/partner decisions
• Align the products, product features, partners, service offerings into market ready offerings.
• Create and support business cases for new products or packages.
• Maintain a view of all products in the market and how they work together, relative importance in the portfolio, and the proposed evolution.
Customers: You will maintain a view of and work with both current and potential customers.
• Work with current and prospective customers to understand their product needs and priorities, participating in QBRs, customer advisory boards, and other client inputs
• Support market analysis and targeting based on customer needs and product market fit
• Review product roadmap with clients, and enable appropriate roadmap communications via other groups including Customer Success and Sales
• Support sales process w/ presentations, strategy, RFPs, etc.; maintain a view of differentiators and gaps including the most requested / needed feature priorities for the K12 market
• Partner with sales enablement to keep our sales teams trained and appraised on the latest developments with our product and in the market.
• Track customer retention / churn and partner on appropriate strategies.
• Communicate and connect the dots cross-functionally to show the organization the impact they are having on our customers and sales process
Work Experience Recommendations:
• Minimum of 8+ years in progressive software product management roles, with at least 3 years of product leadership / ownership at a strategic level
• Experience providing guidance and expertise at an organizational level
• Excellent communication and customer conversation skills and public speaking experience
• Passion for education
• EdTech Product Management experience focused on K-12
• Demonstrated experience working effectively with a cross-functional team across all areas of the organization including product, engineering, sales, marketing, and customer experience
• Experience coordinating among groups, building and strengthening networks across functions
• Experience defining and communicating outcomes, scope, acceptance criteria
• Experience assessing the scope and effort required to deliver required software solutions
• A strong understanding of current web, data, cloud and mobile technologies
• Ability to actively manage competing priorities and meet deadlines
• Ability to take a leadership role when making data driven decisions
• Individual must be a creative thinker, confident and able to express complex ideas in an articulate, concise manner – especially to senior executives.
• Agile planning methods and practices
Education Recommendations:
• Bachelor’s degree or equivalent in Business, Education, Computer Science, Engineering or related fields of study.
This is a remote position requiring frequent online meetings, and occasional travel to client sites, sales presentations, and conferences Show more details...
via D2L
schedule_type: Full-time
Job Summary:
The Account Executive will be responsible for meeting and exceeding sales objectives for an assigned territory within the Western United States by promoting and selling the D2L product suite through professional sales techniques. This role needs to be highly knowledgeable with the ability to sell high-value complex solutions to the K-12 Education industry. The Senior Sales Executive... must possess an in-depth knowledge of the K-12 Education
Job Summary:
The Account Executive will be responsible for meeting and exceeding sales objectives for an assigned territory within the Western United States by promoting and selling the D2L product suite through professional sales techniques. This role needs to be highly knowledgeable with the ability to sell high-value complex solutions to the K-12 Education industry. The Senior Sales Executive... must possess an in-depth knowledge of the K-12 Education industry. The Senior Sales Executive will spend the majority of the role in field developing and cultivating prospects, moving them through the sales process and closing new business.
How will I make an impact?
• Responsible for exceeding revenue objectives within your assigned territory
• Make prospecting an integral part of your regular routine ensuring new prospects are being added to the sales funnel on an ongoing basis
• Manage a complex, enterprise solution sale with a 6 month to 12 month purchasing cycle
• Move the sale through the entire sales process actively engaging other D2L resources as necessary to ensure success
• Take an active role in the RFP process
• Continually learn about new products and improve selling skills
• Attend training events throughout the year and participate in self-paced tutorial learning when appropriate
• Be well informed about current industry trends and be able to talk intelligently about the K-12 education industry in the assigned area/region
• Understand all D2L Partner relationships and how they relate to D2L sales
• Effectively using the sales CRM tool to enter all sales information into this system
• Attend and participate in sales meetings, product seminars and trade shows
• Prepare written presentations, reports and price quotations
• Assist in contract negotiations
• Build and manage a quantifiable 12-month sales pipeline
• Effectively and efficiently deploy D2L resources at appropriate stages in the sales cycle to advance the sales process
• Develop positive relationships with other employees in Marketing, Professional Services, Finance, Engineering and other departments as needed
• Strong understanding of K-12 needs, public education system and related ecosystems
• Understanding of K-12 educator challenges, as it relates to blended and online learning
What you’ll bring to the role:
• 5-7+ years' sales experience in the eLearning, education, and/or complex solution software sales industries
• Must have strong understanding of enterprise software sales cycles and dealing with top decision makers
• Knowledge of eLearning/education industry preferred
• Track record of successful achievement of assigned quotas
• Ability to manage a pipeline of 50+ accounts at any given time
• Ability to work in a team environment
• Must possess strong leadership, motivational, and presentation skills
• Proven success prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level and other decision-makers
• Ability to craft a solution with appropriate products and services that meets business goals based on client discussions
• Working knowledge of web and database technology
• Must be able to travel 50 Show more details...
The Account Executive will be responsible for meeting and exceeding sales objectives for an assigned territory within the Western United States by promoting and selling the D2L product suite through professional sales techniques. This role needs to be highly knowledgeable with the ability to sell high-value complex solutions to the K-12 Education industry. The Senior Sales Executive... must possess an in-depth knowledge of the K-12 Education industry. The Senior Sales Executive will spend the majority of the role in field developing and cultivating prospects, moving them through the sales process and closing new business.
How will I make an impact?
• Responsible for exceeding revenue objectives within your assigned territory
• Make prospecting an integral part of your regular routine ensuring new prospects are being added to the sales funnel on an ongoing basis
• Manage a complex, enterprise solution sale with a 6 month to 12 month purchasing cycle
• Move the sale through the entire sales process actively engaging other D2L resources as necessary to ensure success
• Take an active role in the RFP process
• Continually learn about new products and improve selling skills
• Attend training events throughout the year and participate in self-paced tutorial learning when appropriate
• Be well informed about current industry trends and be able to talk intelligently about the K-12 education industry in the assigned area/region
• Understand all D2L Partner relationships and how they relate to D2L sales
• Effectively using the sales CRM tool to enter all sales information into this system
• Attend and participate in sales meetings, product seminars and trade shows
• Prepare written presentations, reports and price quotations
• Assist in contract negotiations
• Build and manage a quantifiable 12-month sales pipeline
• Effectively and efficiently deploy D2L resources at appropriate stages in the sales cycle to advance the sales process
• Develop positive relationships with other employees in Marketing, Professional Services, Finance, Engineering and other departments as needed
• Strong understanding of K-12 needs, public education system and related ecosystems
• Understanding of K-12 educator challenges, as it relates to blended and online learning
What you’ll bring to the role:
• 5-7+ years' sales experience in the eLearning, education, and/or complex solution software sales industries
• Must have strong understanding of enterprise software sales cycles and dealing with top decision makers
• Knowledge of eLearning/education industry preferred
• Track record of successful achievement of assigned quotas
• Ability to manage a pipeline of 50+ accounts at any given time
• Ability to work in a team environment
• Must possess strong leadership, motivational, and presentation skills
• Proven success prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level and other decision-makers
• Ability to craft a solution with appropriate products and services that meets business goals based on client discussions
• Working knowledge of web and database technology
• Must be able to travel 50 Show more details...
via LinkedIn
schedule_type: Full-timework_from_home: 1
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses,
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
General Description (Job Summary):
The mission of Product Operations at D2L is to partner with the whole organization to enable effective, outcome-oriented, market-driven product, technology, and services organizations. The Product Operations Manager is a cross-functional leader with experience designing, building, and scaling processes and systems focused on empowering product, technology, and services teams to do the best work of their lives and sustainably deliver world-class products.
Reporting to the Director of Product Planning, this role will enable D2L's efficient, effective, and agile product development lifecycle with a deep focus on light-weight process design and implementation, communication and training, and organizational acceleration.
Major Responsibilities (How Will I Make an Impact?):
Product Planning
• Support building and iterating on an efficient product planning process that builds an achievable and measurable product roadmap that holds teams accountable for delivery
• Help product teams be successful in how they communicate and use data, research findings, vision & strategy in roadmap planning
• Work closely with support and sales to improve the customer experience as inputs to planning
Cross-Functional Collaboration
• Partner closely with product, services and technology teams to identify areas of friction in the product lifecycle
• Together, develop creative solutions to complex problems by applying curiosity, knowledge and judgment to identify approach and methods
• Discover, define and validate the needs of stakeholders to establish scope, success metrics and outcomes for the implementation of new processes
• Build bridges between Product teams, Sales, Marketing and other parts of the organization to drive productivity, efficiency, and hold teams accountable for high quality outcomes
Process Creation & Improvement
• Review and analyze the effectiveness and efficiency of existing processes across the Product Management and Software Development Lifecycles, such as product planning, product discovery, GTM, product metrics, end-of-life, etc., and develop strategies for future improvements
• Support or drive initiatives that improve the effectiveness and efficiency of internal processes allowing Product teams to sustainably deliver product and optimize time to value
• Identify opportunities to breakdown large process changes into smaller slices to reduce the burden of change and allow for quick iterations based on feedback
Grow a Data Informed Organization
• Create bridges between Business Intelligence and Product Management, Services, Support and other teams to leverage data to measure product success, experiments, research and customer engagement
• Analyze product performance to ensure traceability from market-need through design, development, delivery, and adoption of products
• Champion leveraging data to inform decision making at all stages in the product lifecycle
Communicate to Diverse Audiences
• Create lightweight documentation of D2L's processes that clearly articulates the value and is geared to the target audience
• Evangelize D2L's processes and best practices across teams
• Facilitate cross-functional meetings to support idea generation, process roll-out and retrospectives
Competencies (What you'll bring to the role):
• 5+ years working in or with Product teams
• Experience in Product Operations is preferred
• Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
• Growth mindset with a desire to learn continuously across a variety of functional areas
• Strong agile project and process management skills with an ability to own planning, scheduling, and coordinating
• Consultative approach and proven track record of effective collaboration and influence at all levels of an organization, with the ability to achieve goals in a fast-paced and continuously evolving environment
• Strong active listening skills to build empathy and understanding with stakeholders
• Passionate about building a data informed culture and leveraging data to drive decisions
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability and say/do ratio.
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of.
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills.
Education Recommendations:
• Bachelor's degree or equivalent in Business Administration or related
• PMP, Six Sigma, SAFe or Certified Scrum Master specialized certificate would be highly valued
Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne Show more details...
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
General Description (Job Summary):
The mission of Product Operations at D2L is to partner with the whole organization to enable effective, outcome-oriented, market-driven product, technology, and services organizations. The Product Operations Manager is a cross-functional leader with experience designing, building, and scaling processes and systems focused on empowering product, technology, and services teams to do the best work of their lives and sustainably deliver world-class products.
Reporting to the Director of Product Planning, this role will enable D2L's efficient, effective, and agile product development lifecycle with a deep focus on light-weight process design and implementation, communication and training, and organizational acceleration.
Major Responsibilities (How Will I Make an Impact?):
Product Planning
• Support building and iterating on an efficient product planning process that builds an achievable and measurable product roadmap that holds teams accountable for delivery
• Help product teams be successful in how they communicate and use data, research findings, vision & strategy in roadmap planning
• Work closely with support and sales to improve the customer experience as inputs to planning
Cross-Functional Collaboration
• Partner closely with product, services and technology teams to identify areas of friction in the product lifecycle
• Together, develop creative solutions to complex problems by applying curiosity, knowledge and judgment to identify approach and methods
• Discover, define and validate the needs of stakeholders to establish scope, success metrics and outcomes for the implementation of new processes
• Build bridges between Product teams, Sales, Marketing and other parts of the organization to drive productivity, efficiency, and hold teams accountable for high quality outcomes
Process Creation & Improvement
• Review and analyze the effectiveness and efficiency of existing processes across the Product Management and Software Development Lifecycles, such as product planning, product discovery, GTM, product metrics, end-of-life, etc., and develop strategies for future improvements
• Support or drive initiatives that improve the effectiveness and efficiency of internal processes allowing Product teams to sustainably deliver product and optimize time to value
• Identify opportunities to breakdown large process changes into smaller slices to reduce the burden of change and allow for quick iterations based on feedback
Grow a Data Informed Organization
• Create bridges between Business Intelligence and Product Management, Services, Support and other teams to leverage data to measure product success, experiments, research and customer engagement
• Analyze product performance to ensure traceability from market-need through design, development, delivery, and adoption of products
• Champion leveraging data to inform decision making at all stages in the product lifecycle
Communicate to Diverse Audiences
• Create lightweight documentation of D2L's processes that clearly articulates the value and is geared to the target audience
• Evangelize D2L's processes and best practices across teams
• Facilitate cross-functional meetings to support idea generation, process roll-out and retrospectives
Competencies (What you'll bring to the role):
• 5+ years working in or with Product teams
• Experience in Product Operations is preferred
• Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
• Growth mindset with a desire to learn continuously across a variety of functional areas
• Strong agile project and process management skills with an ability to own planning, scheduling, and coordinating
• Consultative approach and proven track record of effective collaboration and influence at all levels of an organization, with the ability to achieve goals in a fast-paced and continuously evolving environment
• Strong active listening skills to build empathy and understanding with stakeholders
• Passionate about building a data informed culture and leveraging data to drive decisions
D2L Leadership Competencies
• Leads by Example with personal and professional integrity, high accountability and say/do ratio.
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of.
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills.
Education Recommendations:
• Bachelor's degree or equivalent in Business Administration or related
• PMP, Six Sigma, SAFe or Certified Scrum Master specialized certificate would be highly valued
Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne Show more details...
via Indeed
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses,
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
We are looking for a collaborative communications professional who will live and breathe D2L’s values and objectives, and help us tell an integrated and connected story.
The Communications Manager will lead the development and delivery of integrated communications strategies for our company. As a key member of our communications team, you will help us promote our brand to key audiences, protect our corporate identity, and build awareness about who we are as a company.
Working under the Senior Manager, Corporate Communications, you will be responsible for leading and managing complex communications initiatives. You will work cross-functionally and build effective working relationships with partners inside and outside the company. You have an excellent understanding of communications and public relations. Your proven ability to effectively develop and execute integrated strategies will help us tell our story through a variety of channels, outlets and stakeholders.
How you’ll make an impact:
• Spearhead the development of integrated communications strategies to support D2L’s overall strategy
• Collaborate with internal and external partners to drive authentic, inspiring, innovative and effective communications that deliver results
• Act as a connector, advisor and problem-solver who can proactively guide senior-level executives, team members and communications programs
• Collaborate across teams to ensure integration of communications programs with marketing, sales, customer engagement and product initiatives
• Lead executive profile building efforts, and public platform development
• Support event and speaking opportunities for senior executives
• Help identify, mitigate and manage risks to our brand value and public trust
• Plan, write and deliver a variety of communications tools, including news releases, speeches, presentations, award submissions and digital content
• Dive-in to support our cross-functional communications team as we deliver public relations, media relations and social media strategies
• Track and report on key performance indicators for communications programs, activities and initiatives
What you will bring to the role:
• Relevant degree in Communications or Journalism
• 5+ years’ experience in strategic or corporate communications
• Solid communications and strategic experience
• Excellent communication skills, both written and verbal
• Strong interpersonal skills, including managing cross-functional communications
• Excellent presentation skills
• High attention to detail and ability to generate creative concepts
• Initiative, excellent planning and organizational skills
• Results oriented
• Strong team player
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.
Schedule Full-time
Location Remote - Canada Show more details...
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
We are looking for a collaborative communications professional who will live and breathe D2L’s values and objectives, and help us tell an integrated and connected story.
The Communications Manager will lead the development and delivery of integrated communications strategies for our company. As a key member of our communications team, you will help us promote our brand to key audiences, protect our corporate identity, and build awareness about who we are as a company.
Working under the Senior Manager, Corporate Communications, you will be responsible for leading and managing complex communications initiatives. You will work cross-functionally and build effective working relationships with partners inside and outside the company. You have an excellent understanding of communications and public relations. Your proven ability to effectively develop and execute integrated strategies will help us tell our story through a variety of channels, outlets and stakeholders.
How you’ll make an impact:
• Spearhead the development of integrated communications strategies to support D2L’s overall strategy
• Collaborate with internal and external partners to drive authentic, inspiring, innovative and effective communications that deliver results
• Act as a connector, advisor and problem-solver who can proactively guide senior-level executives, team members and communications programs
• Collaborate across teams to ensure integration of communications programs with marketing, sales, customer engagement and product initiatives
• Lead executive profile building efforts, and public platform development
• Support event and speaking opportunities for senior executives
• Help identify, mitigate and manage risks to our brand value and public trust
• Plan, write and deliver a variety of communications tools, including news releases, speeches, presentations, award submissions and digital content
• Dive-in to support our cross-functional communications team as we deliver public relations, media relations and social media strategies
• Track and report on key performance indicators for communications programs, activities and initiatives
What you will bring to the role:
• Relevant degree in Communications or Journalism
• 5+ years’ experience in strategic or corporate communications
• Solid communications and strategic experience
• Excellent communication skills, both written and verbal
• Strong interpersonal skills, including managing cross-functional communications
• Excellent presentation skills
• High attention to detail and ability to generate creative concepts
• Initiative, excellent planning and organizational skills
• Results oriented
• Strong team player
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.
Schedule Full-time
Location Remote - Canada Show more details...
via LinkedIn
schedule_type: Full-timework_from_home: 1
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses,
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.
General Description:
The Senior Product Manager, K12 is a strategic leader that provides guidance and expertise to the organization about the K12 market and D2L's participation in that market. They are responsible to act as the champion and liaison throughout the organization to understand, advocate for, and communicate the priorities and key results of the K12 market. This is a leader who interacts regularly with executives, influences and collaborates on strategy as well as near-term goals across the organization, and helps inspire and guide teams throughout the organization to produce outcomes aligned to the strategy. The selected candidate will have a strong background in software product management and be a cross-functional leader, strategic thinker, continuous learner, and active contributor with the proven ability to deliver high-quality software solutions to the market.
Primary Responsibilities:
Market: You will be the expert for your market
• Be the face of the K12 market and priorities with senior leadership
• Be the subject matter expert on the K12 market, including the size, space, history, and opportunities for D2L to make an impact
• Communicate audience-specific market views of the road map internally and externally
• Understand key competitors and their product-market fit alongside D2L's
• Understand the key buyer and user personas, and drivers for purchase and adoption in K12
• Participate in and drive market development in K12
• Partner on sales enablement and GTM activities for releases, packages, products, and services offered
• Partner on sales forecasting and tracking activities
• Participate, as needed, in internal and external tradeshows to be the face of your market.
• Track various market goals and maintain a consolidated view of business results and the contribution the market is making.
Product:
• Own the K12 product roadmap for the organization. Map product priorities to market needs and business opportunities.
• Map the product features and functionality to discrete needs in the markets.
• Maximize business impact in your market by prioritizing product feature development and cross organizational resource allocation.
• Help to refine and maintain the value proposition as new features are released and changes occur in the market.
• Prioritize external partnerships for the K12 market and drive build/buy/partner decisions
• Align the products, product features, partners, service offerings into market ready offerings.
• Create and support business cases for new products or packages.
• Maintain a view of all products in the market and how they work together, relative importance in the portfolio, and the proposed evolution.
Customers: You will maintain a view of and work with both current and potential customers.
• Work with current and prospective customers to understand their product needs and priorities, participating in QBRs, customer advisory boards, and other client inputs
• Support market analysis and targeting based on customer needs and product market fit
• Review product roadmap with clients, and enable appropriate roadmap communications via other groups including Customer Success and Sales
• Support sales process w/ presentations, strategy, RFPs, etc.; maintain a view of differentiators and gaps including the most requested / needed feature priorities for the K12 market
• Partner with sales enablement to keep our sales teams trained and appraised on the latest developments with our product and in the market.
• Track customer retention / churn and partner on appropriate strategies.
• Communicate and connect the dots cross-functionally to show the organization the impact they are having on our customers and sales process
Work Experience Recommendations:
• Minimum of 8+ years in progressive software product management roles, with at least 3 years of product leadership / ownership at a strategic level
• Experience providing guidance and expertise at an organizational level
• Excellent communication and customer conversation skills and public speaking experience
• Passion for education
• EdTech Product Management experience focused on K-12
• Demonstrated experience working effectively with a cross-functional team across all areas of the organization including product, engineering, sales, marketing, and customer experience
• Experience coordinating among groups, building and strengthening networks across functions
• Experience defining and communicating outcomes, scope, acceptance criteria
• Experience assessing the scope and effort required to deliver required software solutions
• A strong understanding of current web, data, cloud and mobile technologies
• Ability to actively manage competing priorities and meet deadlines
• Ability to take a leadership role when making data driven decisions
• Individual must be a creative thinker, confident and able to express complex ideas in an articulate, concise manner – especially to senior executives.
• Agile planning methods and practices
Education Recommendations:
• Bachelor's degree or equivalent in Business, Education, Computer Science, Engineering or related fields of study.
This is a remote position requiring frequent online meetings, and occasional travel to client sites, sales presentations, and conferences
Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne Show more details...
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for... learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.
General Description:
The Senior Product Manager, K12 is a strategic leader that provides guidance and expertise to the organization about the K12 market and D2L's participation in that market. They are responsible to act as the champion and liaison throughout the organization to understand, advocate for, and communicate the priorities and key results of the K12 market. This is a leader who interacts regularly with executives, influences and collaborates on strategy as well as near-term goals across the organization, and helps inspire and guide teams throughout the organization to produce outcomes aligned to the strategy. The selected candidate will have a strong background in software product management and be a cross-functional leader, strategic thinker, continuous learner, and active contributor with the proven ability to deliver high-quality software solutions to the market.
Primary Responsibilities:
Market: You will be the expert for your market
• Be the face of the K12 market and priorities with senior leadership
• Be the subject matter expert on the K12 market, including the size, space, history, and opportunities for D2L to make an impact
• Communicate audience-specific market views of the road map internally and externally
• Understand key competitors and their product-market fit alongside D2L's
• Understand the key buyer and user personas, and drivers for purchase and adoption in K12
• Participate in and drive market development in K12
• Partner on sales enablement and GTM activities for releases, packages, products, and services offered
• Partner on sales forecasting and tracking activities
• Participate, as needed, in internal and external tradeshows to be the face of your market.
• Track various market goals and maintain a consolidated view of business results and the contribution the market is making.
Product:
• Own the K12 product roadmap for the organization. Map product priorities to market needs and business opportunities.
• Map the product features and functionality to discrete needs in the markets.
• Maximize business impact in your market by prioritizing product feature development and cross organizational resource allocation.
• Help to refine and maintain the value proposition as new features are released and changes occur in the market.
• Prioritize external partnerships for the K12 market and drive build/buy/partner decisions
• Align the products, product features, partners, service offerings into market ready offerings.
• Create and support business cases for new products or packages.
• Maintain a view of all products in the market and how they work together, relative importance in the portfolio, and the proposed evolution.
Customers: You will maintain a view of and work with both current and potential customers.
• Work with current and prospective customers to understand their product needs and priorities, participating in QBRs, customer advisory boards, and other client inputs
• Support market analysis and targeting based on customer needs and product market fit
• Review product roadmap with clients, and enable appropriate roadmap communications via other groups including Customer Success and Sales
• Support sales process w/ presentations, strategy, RFPs, etc.; maintain a view of differentiators and gaps including the most requested / needed feature priorities for the K12 market
• Partner with sales enablement to keep our sales teams trained and appraised on the latest developments with our product and in the market.
• Track customer retention / churn and partner on appropriate strategies.
• Communicate and connect the dots cross-functionally to show the organization the impact they are having on our customers and sales process
Work Experience Recommendations:
• Minimum of 8+ years in progressive software product management roles, with at least 3 years of product leadership / ownership at a strategic level
• Experience providing guidance and expertise at an organizational level
• Excellent communication and customer conversation skills and public speaking experience
• Passion for education
• EdTech Product Management experience focused on K-12
• Demonstrated experience working effectively with a cross-functional team across all areas of the organization including product, engineering, sales, marketing, and customer experience
• Experience coordinating among groups, building and strengthening networks across functions
• Experience defining and communicating outcomes, scope, acceptance criteria
• Experience assessing the scope and effort required to deliver required software solutions
• A strong understanding of current web, data, cloud and mobile technologies
• Ability to actively manage competing priorities and meet deadlines
• Ability to take a leadership role when making data driven decisions
• Individual must be a creative thinker, confident and able to express complex ideas in an articulate, concise manner – especially to senior executives.
• Agile planning methods and practices
Education Recommendations:
• Bachelor's degree or equivalent in Business, Education, Computer Science, Engineering or related fields of study.
This is a remote position requiring frequent online meetings, and occasional travel to client sites, sales presentations, and conferences
Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne Show more details...
via Norman, OK - Geebo
posted_at: 5 days agoschedule_type: Full-timesalary: 20–28 an hour
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L's has had a singular mission for 20 years and is dedicated to that same mission in the years ahead:
to transform the way the world learns - and by doing so, we will help improve human potential globally. Major Responsibilities (How... Will I Make an Impact?):
Manage 10-20 key D2L customers, with a focus on developing strong, referenceable relationships Develop and foster executive level relationships between D2L leadership and key accounts Develop and manage a Customer Success Plan with the customer that articulates customer success goals, customer success measurement criteria, obstacles and risks Develop and manage a Customer Retention Plan that articulates the drivers of customer and product retention and associated risks Report against customer success criteria and manage initiatives to meet them Oversee execution of remediation items for the Customer Success Plan and Customer Retention Plan, and communicate the progress internally and externally Drive product adoption by setting adoption and usage targets with the customer that support their customer success goals Act as D2L business owner for renewal process Develop and manage an engagement model with the customer that expands and manages all key relationships within the customer and D2L Coordinate and conduct annual or bi-annual business reviews with the customer Serve as key stakeholder during Implementation phase and facilitate transition out of implementation to support Develop a consultative relationship with each customer and work in conjunction with other D2L teams and SMEs to provide solution planning and execution Educate clients on support channels, self-service tools, release processes, and other resources to drive operational self-sufficiency Lead strategic initiatives for the customer success organization Bring experience and mentorship to the customer success team Competencies (What you'll bring to the role):
Bachelor's degree or college degree in technology required 5
years experience in managing customer relationships and managing programs for SaaS based technology, preferably in education technology Direct work with establishing strategic outcomes and measurements Experience working with corporate Learning and Development organization Experience with business drivers for skills development, business process owners, and organization executives Experience working with and presenting results to senior level executives Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives Formal or informal leadership High energy level, demonstrated drive to succeed, and a sense of urgency Experience within a fast paced, growth organization is ideal Excellent communication and analytical skills This position may require occasional travel
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
to transform the way the world learns - and by doing so, we will help improve human potential globally. Major Responsibilities (How... Will I Make an Impact?):
Manage 10-20 key D2L customers, with a focus on developing strong, referenceable relationships Develop and foster executive level relationships between D2L leadership and key accounts Develop and manage a Customer Success Plan with the customer that articulates customer success goals, customer success measurement criteria, obstacles and risks Develop and manage a Customer Retention Plan that articulates the drivers of customer and product retention and associated risks Report against customer success criteria and manage initiatives to meet them Oversee execution of remediation items for the Customer Success Plan and Customer Retention Plan, and communicate the progress internally and externally Drive product adoption by setting adoption and usage targets with the customer that support their customer success goals Act as D2L business owner for renewal process Develop and manage an engagement model with the customer that expands and manages all key relationships within the customer and D2L Coordinate and conduct annual or bi-annual business reviews with the customer Serve as key stakeholder during Implementation phase and facilitate transition out of implementation to support Develop a consultative relationship with each customer and work in conjunction with other D2L teams and SMEs to provide solution planning and execution Educate clients on support channels, self-service tools, release processes, and other resources to drive operational self-sufficiency Lead strategic initiatives for the customer success organization Bring experience and mentorship to the customer success team Competencies (What you'll bring to the role):
Bachelor's degree or college degree in technology required 5
years experience in managing customer relationships and managing programs for SaaS based technology, preferably in education technology Direct work with establishing strategic outcomes and measurements Experience working with corporate Learning and Development organization Experience with business drivers for skills development, business process owners, and organization executives Experience working with and presenting results to senior level executives Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives Formal or informal leadership High energy level, demonstrated drive to succeed, and a sense of urgency Experience within a fast paced, growth organization is ideal Excellent communication and analytical skills This position may require occasional travel
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
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