Dialpad
Software company

Dialpad.com is a cutting-edge communication platform that provides businesses with modern, cloud-based solutions for voice, video, and messaging communication. The website offers a comprehensive range of features and services designed to enhance productivity and collaboration in the workplace. Leveraging the power of artificial intelligence, Dialpad.com enables seamless integration across multiple devices, allowing users to communicate effortlessly from anywhere. With advanced call analytics, team messaging capabilities, and scalable solutions for businesses of all sizes, Dialpad.com is revolutionizing the way organizations connect and communicate internally and with their clients.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • City
    Easton, Pennsylvania

  • Latitude\Longitude
    40.7476 / -75.2177    Google Map

  • Traffic rank
    #29,306 Site Rank

  • Site age
    25 yrs old

  • Site Owner information
    Whois info

Traffic rank
#29,306
Site age
25 yrs
Location
United States
Popular Questions for Dialpad
Newest job postings for Dialpad
via Greenhouse posted_at: 12 days agoschedule_type: Full-time
About the team Dialpad’s Analytics Product Manager will be responsible for the real-time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product. In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product... and drive its adoption. Dialpad’s Product About the team

Dialpad’s Analytics Product Manager will be responsible for the real-time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product. In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product... and drive its adoption.

Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry. This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are looking to differentiate Dilpad via innovation in AI in everything we do. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products.

Your role

As a Product Manager of Analytics, you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy. You’ll also help create the short and long term roadmap for the product. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.

This position reports to our Senior Director of Product Management and has the opportunity to be based in our US offices (Austen, San Ramon, San Francisco)

What you’ll do
• Develop expertise in the Dialpad Analytics Platform
• Establish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.
• Learn & apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing & delivery
• Become the primary point of contact for internal queries relating to our Analytics.
• Be able to identify product & technical issues, and actively develop and track solutions.
• Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS & CCaaS).
• Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap
• Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization
• Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch
• Lead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).
• Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary.

Skills you’ll bring
• Bachelor Degree in Engineering or equivalent practical experience
• Experienced Product Manager with 5+ years of experience
• Experience in Analytics or equivalent, B2B preferred
• Plus: past experience in CCaaS, UCaaS or CRM

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses
Show more details...
via Startup Jobs posted_at: 5 days agoschedule_type: Full-time
About Dialpad Work Beautifully... Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad About Dialpad

Work Beautifully...

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team

Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.

Your Role

As a Customer Success Manager, SMB, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

This position reports to our Manager of Customer Success and has the opportunity to be based in Kitchener, ON, Austin, TX office or Denver CO.

What you’ll do

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

Skills you’ll bring

• Minimum 1-3 years experience working at a SaaS company
• Experience working with and general knowledge of Telecommunications and Contact Center space preferred
• Experience and comfort interacting with and influencing C-level executives
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
• Ability to work cross departmentally
• Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
• Willingness to travel to customer locations and team offsites

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION & EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF & WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment
Show more details...
via ZipRecruiter posted_at: 4 days agoschedule_type: Full-time
About Dialpad Work Beautifully... Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad About Dialpad

Work Beautifully...

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Senior Accountant - Commissions

The Senior Accountant will be a part of the team responsible for accounting for internal sales and partner commissions on the general ledger including, but not limited to, preparing accounting entries for accruals, capitalization and amortization of commissions related transactions; reconciling related account balances; calculating and submitting payment requests for partner commissions; reporting to partners on partner commissions; and maintaining the ASC 340 accounting policy on capitalization and amortization of commissions costs.
• Calculate partner commissions and submit payment requests for partner commissions
• Prepare periodic reports to partners on partner commissions
• Prepare journal entries for approval for accruals, capitalization and amortization of both internal sales and partner commissions
• Perform monthly and quarterly reconciliations for asset & liability accounts related to internal sales and partner commissions
• Provide explanations for monthly and quarterly fluctuations for balance sheet and expense accounts related to internal and partner commissions
• Contribute to and improve account reconciliations through critical self review of their own work and mentorship of junior team members
• Evaluate the sufficiency of accruals at period end through critical consideration of balances, trends and FP&A and business-owner input
• Consider scalability of new and existing assigned accounting processes and recommend improvements to streamline tasks and improve efficiency and accuracy
• Read and analyze internal sales and partner commissions agreements for proper treatment under ASC 340, and update ASC 340 accounting policy accordingly
• Perform periodic impairment analysis and useful life analysis for ASC 340 assets
• Work independently to identify areas for improvement, propose process improvements and resolve inquiries from accounting & finance leadership
• Maintain outstanding documentation for all prepared journals and reconciliations and gather supporting files for annual audit
• Building relationships with channel sales and external partner operational teams by providing timely responses to questions, issues, and updates
• Prepare and review ASC 340 disclosures for financial reporting
• Prepare cash forecasting and management of commissions payments to ensure compliance with accounting policies, procedures and controls and provide support on special requests
• Collecting and depositing checks received in office to our lockbox
• Performing other accounting & reporting duties and supporting other team members as required or assigned

What You Will Have
• Bachelor's degree in Finance or Accounting
• CPA & Public Accounting experience (Big 4 strongly preferred)
• Experience with accounting for internal sales and partner commissions under ASC 340
• 5 to 7 years of relevant experience
• Experience with month-end close
• Experience with NetSuite or a major ERP product
• Highly organized and great at tracking and meeting deadlines
• Dedicated to high quality results and finding solutions
• Excellent skill with Excel and other common computer applications
• Strong analytical and problem-solving skills
• Strong oral, written and interpersonal communication skills

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment
Show more details...
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