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Most recent job postings at Dialpad
via Greenhouse
posted_at: 12 days agoschedule_type: Full-time
About the team
Dialpad’s Analytics Product Manager will be responsible for the real-time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product. In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product... and drive its adoption.
Dialpad’s Product
About the team
Dialpad’s Analytics Product Manager will be responsible for the real-time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product. In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product... and drive its adoption.
Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry. This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are looking to differentiate Dilpad via innovation in AI in everything we do. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products.
Your role
As a Product Manager of Analytics, you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy. You’ll also help create the short and long term roadmap for the product. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.
This position reports to our Senior Director of Product Management and has the opportunity to be based in our US offices (Austen, San Ramon, San Francisco)
What you’ll do
• Develop expertise in the Dialpad Analytics Platform
• Establish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.
• Learn & apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing & delivery
• Become the primary point of contact for internal queries relating to our Analytics.
• Be able to identify product & technical issues, and actively develop and track solutions.
• Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS & CCaaS).
• Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap
• Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization
• Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch
• Lead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).
• Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary.
Skills you’ll bring
• Bachelor Degree in Engineering or equivalent practical experience
• Experienced Product Manager with 5+ years of experience
• Experience in Analytics or equivalent, B2B preferred
• Plus: past experience in CCaaS, UCaaS or CRM
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
Dialpad’s Analytics Product Manager will be responsible for the real-time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product. In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product... and drive its adoption.
Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry. This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are looking to differentiate Dilpad via innovation in AI in everything we do. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products.
Your role
As a Product Manager of Analytics, you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy. You’ll also help create the short and long term roadmap for the product. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.
This position reports to our Senior Director of Product Management and has the opportunity to be based in our US offices (Austen, San Ramon, San Francisco)
What you’ll do
• Develop expertise in the Dialpad Analytics Platform
• Establish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.
• Learn & apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing & delivery
• Become the primary point of contact for internal queries relating to our Analytics.
• Be able to identify product & technical issues, and actively develop and track solutions.
• Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS & CCaaS).
• Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap
• Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization
• Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch
• Lead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).
• Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary.
Skills you’ll bring
• Bachelor Degree in Engineering or equivalent practical experience
• Experienced Product Manager with 5+ years of experience
• Experience in Analytics or equivalent, B2B preferred
• Plus: past experience in CCaaS, UCaaS or CRM
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
via Startup Jobs
posted_at: 5 days agoschedule_type: Full-time
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.
Your Role
As a Customer Success Manager, SMB, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.
This position reports to our Manager of Customer Success and has the opportunity to be based in Kitchener, ON, Austin, TX office or Denver CO.
What you’ll do
• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
Skills you’ll bring
• Minimum 1-3 years experience working at a SaaS company
• Experience working with and general knowledge of Telecommunications and Contact Center space preferred
• Experience and comfort interacting with and influencing C-level executives
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
• Ability to work cross departmentally
• Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
• Willingness to travel to customer locations and team offsites
Who you are
First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.
Your Role
As a Customer Success Manager, SMB, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.
This position reports to our Manager of Customer Success and has the opportunity to be based in Kitchener, ON, Austin, TX office or Denver CO.
What you’ll do
• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
Skills you’ll bring
• Minimum 1-3 years experience working at a SaaS company
• Experience working with and general knowledge of Telecommunications and Contact Center space preferred
• Experience and comfort interacting with and influencing C-level executives
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
• Ability to work cross departmentally
• Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
• Willingness to travel to customer locations and team offsites
Who you are
First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
via ZipRecruiter
posted_at: 4 days agoschedule_type: Full-time
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
Senior Accountant - Commissions
The Senior Accountant will be a part of the team responsible for accounting for internal sales and partner commissions on the general ledger including, but not limited to, preparing accounting entries for accruals, capitalization and amortization of commissions related transactions; reconciling related account balances; calculating and submitting payment requests for partner commissions; reporting to partners on partner commissions; and maintaining the ASC 340 accounting policy on capitalization and amortization of commissions costs.
• Calculate partner commissions and submit payment requests for partner commissions
• Prepare periodic reports to partners on partner commissions
• Prepare journal entries for approval for accruals, capitalization and amortization of both internal sales and partner commissions
• Perform monthly and quarterly reconciliations for asset & liability accounts related to internal sales and partner commissions
• Provide explanations for monthly and quarterly fluctuations for balance sheet and expense accounts related to internal and partner commissions
• Contribute to and improve account reconciliations through critical self review of their own work and mentorship of junior team members
• Evaluate the sufficiency of accruals at period end through critical consideration of balances, trends and FP&A and business-owner input
• Consider scalability of new and existing assigned accounting processes and recommend improvements to streamline tasks and improve efficiency and accuracy
• Read and analyze internal sales and partner commissions agreements for proper treatment under ASC 340, and update ASC 340 accounting policy accordingly
• Perform periodic impairment analysis and useful life analysis for ASC 340 assets
• Work independently to identify areas for improvement, propose process improvements and resolve inquiries from accounting & finance leadership
• Maintain outstanding documentation for all prepared journals and reconciliations and gather supporting files for annual audit
• Building relationships with channel sales and external partner operational teams by providing timely responses to questions, issues, and updates
• Prepare and review ASC 340 disclosures for financial reporting
• Prepare cash forecasting and management of commissions payments to ensure compliance with accounting policies, procedures and controls and provide support on special requests
• Collecting and depositing checks received in office to our lockbox
• Performing other accounting & reporting duties and supporting other team members as required or assigned
What You Will Have
• Bachelor's degree in Finance or Accounting
• CPA & Public Accounting experience (Big 4 strongly preferred)
• Experience with accounting for internal sales and partner commissions under ASC 340
• 5 to 7 years of relevant experience
• Experience with month-end close
• Experience with NetSuite or a major ERP product
• Highly organized and great at tracking and meeting deadlines
• Dedicated to high quality results and finding solutions
• Excellent skill with Excel and other common computer applications
• Strong analytical and problem-solving skills
• Strong oral, written and interpersonal communication skills
Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
Senior Accountant - Commissions
The Senior Accountant will be a part of the team responsible for accounting for internal sales and partner commissions on the general ledger including, but not limited to, preparing accounting entries for accruals, capitalization and amortization of commissions related transactions; reconciling related account balances; calculating and submitting payment requests for partner commissions; reporting to partners on partner commissions; and maintaining the ASC 340 accounting policy on capitalization and amortization of commissions costs.
• Calculate partner commissions and submit payment requests for partner commissions
• Prepare periodic reports to partners on partner commissions
• Prepare journal entries for approval for accruals, capitalization and amortization of both internal sales and partner commissions
• Perform monthly and quarterly reconciliations for asset & liability accounts related to internal sales and partner commissions
• Provide explanations for monthly and quarterly fluctuations for balance sheet and expense accounts related to internal and partner commissions
• Contribute to and improve account reconciliations through critical self review of their own work and mentorship of junior team members
• Evaluate the sufficiency of accruals at period end through critical consideration of balances, trends and FP&A and business-owner input
• Consider scalability of new and existing assigned accounting processes and recommend improvements to streamline tasks and improve efficiency and accuracy
• Read and analyze internal sales and partner commissions agreements for proper treatment under ASC 340, and update ASC 340 accounting policy accordingly
• Perform periodic impairment analysis and useful life analysis for ASC 340 assets
• Work independently to identify areas for improvement, propose process improvements and resolve inquiries from accounting & finance leadership
• Maintain outstanding documentation for all prepared journals and reconciliations and gather supporting files for annual audit
• Building relationships with channel sales and external partner operational teams by providing timely responses to questions, issues, and updates
• Prepare and review ASC 340 disclosures for financial reporting
• Prepare cash forecasting and management of commissions payments to ensure compliance with accounting policies, procedures and controls and provide support on special requests
• Collecting and depositing checks received in office to our lockbox
• Performing other accounting & reporting duties and supporting other team members as required or assigned
What You Will Have
• Bachelor's degree in Finance or Accounting
• CPA & Public Accounting experience (Big 4 strongly preferred)
• Experience with accounting for internal sales and partner commissions under ASC 340
• 5 to 7 years of relevant experience
• Experience with month-end close
• Experience with NetSuite or a major ERP product
• Highly organized and great at tracking and meeting deadlines
• Dedicated to high quality results and finding solutions
• Excellent skill with Excel and other common computer applications
• Strong analytical and problem-solving skills
• Strong oral, written and interpersonal communication skills
Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
via CareerBuilder
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
Your role
We are seeking a motivated candidate for the role of International & Technical Accounting Manager . This role will be directly responsible for coordinating and reviewing the accounting and account reconciliations for the international subsidiaries, equity and lease accounting, financial reporting, technical accounting matters and spearheading transformation projects for the Corporate accounting team. Additionally, they will assist in audit coordination as well as the administration of treasury activities. This is an individual contributor role.
What you'll do
• Ensure timely and accurate processing of general ledger activities in accordance with month, quarter and year-end reporting deadlines under US GAAP for the Company and its subsidiaries, including preparation and review of journal entries, and reconciliations as they pertain to international, intercompany, equity, leases and adoption of new accounting standards.
• Manage relationship with 3rd party accounting firms for the international subsidiaries
• Maintain the reconciliation of intercompany accounts and payments
• Responsible for the accounting for equity transactions & share based compensation expense, including calculation of WASO and EPS
• Prepare and/or review of quarterly and annual financial statements, including statement of cash flows, statement of equity and footnotes to the financial statements
• Research and conclude on accounting guidance for new and existing transactions and prepare accounting memos
• Work with external auditors to complete ongoing compliance requirements
• Lead system transformation projects, including implementation of new modules (e.g. Procure-to-Pay), functionalities and workflows within NetSuite
• Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes
• Support the administration of ongoing treasury activities
• Support the insurance annual renewal process, including gathering and/or preparing requested documentation
• Recognize and clearly communicate actionable opportunities for financial performance and continuous process improvements across the company. The Accounting Manager will be expected to make process improvement recommendations.
• Assist in the implementation and maintenance of accounting policies and procedures
• Lead ad hoc projects as needed
Skills you'll bring
• Minimum of 8 years of experience, including Big 4 public accounting experience
• Bachelor's degree in Accounting and CPA is a must
• Strong technical knowledge of U.S. GAAP
• Experience with NetSuite or similar ERP system is preferred
• Excellent communication skills, both written and verbal and the ability to influence stakeholders
• Strong analytical, problem-solving, and strategic thinking skills
• Ability to identify process improvements and recommendations
• Ability to manage priorities while working under pressure and tight deadlines in a high growth environment
• Attention to detail, organized and strong work ethic
• Positive self-starter unwavering commitment to ethics and integrity
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away-and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
Your role
We are seeking a motivated candidate for the role of International & Technical Accounting Manager . This role will be directly responsible for coordinating and reviewing the accounting and account reconciliations for the international subsidiaries, equity and lease accounting, financial reporting, technical accounting matters and spearheading transformation projects for the Corporate accounting team. Additionally, they will assist in audit coordination as well as the administration of treasury activities. This is an individual contributor role.
What you'll do
• Ensure timely and accurate processing of general ledger activities in accordance with month, quarter and year-end reporting deadlines under US GAAP for the Company and its subsidiaries, including preparation and review of journal entries, and reconciliations as they pertain to international, intercompany, equity, leases and adoption of new accounting standards.
• Manage relationship with 3rd party accounting firms for the international subsidiaries
• Maintain the reconciliation of intercompany accounts and payments
• Responsible for the accounting for equity transactions & share based compensation expense, including calculation of WASO and EPS
• Prepare and/or review of quarterly and annual financial statements, including statement of cash flows, statement of equity and footnotes to the financial statements
• Research and conclude on accounting guidance for new and existing transactions and prepare accounting memos
• Work with external auditors to complete ongoing compliance requirements
• Lead system transformation projects, including implementation of new modules (e.g. Procure-to-Pay), functionalities and workflows within NetSuite
• Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes
• Support the administration of ongoing treasury activities
• Support the insurance annual renewal process, including gathering and/or preparing requested documentation
• Recognize and clearly communicate actionable opportunities for financial performance and continuous process improvements across the company. The Accounting Manager will be expected to make process improvement recommendations.
• Assist in the implementation and maintenance of accounting policies and procedures
• Lead ad hoc projects as needed
Skills you'll bring
• Minimum of 8 years of experience, including Big 4 public accounting experience
• Bachelor's degree in Accounting and CPA is a must
• Strong technical knowledge of U.S. GAAP
• Experience with NetSuite or similar ERP system is preferred
• Excellent communication skills, both written and verbal and the ability to influence stakeholders
• Strong analytical, problem-solving, and strategic thinking skills
• Ability to identify process improvements and recommendations
• Ability to manage priorities while working under pressure and tight deadlines in a high growth environment
• Attention to detail, organized and strong work ethic
• Positive self-starter unwavering commitment to ethics and integrity
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away-and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
via Greenhouse
schedule_type: Full-time
About the team
Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives...
Dialpad’s Sales Development Representative team develops relationships with prospects; becoming
About the team
Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives...
Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.
Your Role
As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!
This position reports to our Sales Development Manager and is based in our Phoenix, AZ Office.
What you’ll do
• Learn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and Dialpad
• Adhere to team KPI metrics and prospecting standards
• Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities
• Research target accounts and key stakeholders in your territory
Skills you’ll bring
• 1+ year experience working in a professional environment, preferably in an outbound capacity
• Efficient, organized and detail-oriented
• Highly motivated and committed to achieving success
• Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives...
Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.
Your Role
As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!
This position reports to our Sales Development Manager and is based in our Phoenix, AZ Office.
What you’ll do
• Learn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and Dialpad
• Adhere to team KPI metrics and prospecting standards
• Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities
• Research target accounts and key stakeholders in your territory
Skills you’ll bring
• 1+ year experience working in a professional environment, preferably in an outbound capacity
• Efficient, organized and detail-oriented
• Highly motivated and committed to achieving success
• Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
via The Muse
schedule_type: Full-time
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives.
Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.
Your Role
As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!
This hybrid position reports to our Sales Development Manager and is based in our Austin, TX Office.
What you’ll do
• Learn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and Dialpad
• Adhere to team KPI metrics and prospecting standards
• Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities
• Research target accounts and key stakeholders in your territory
Skills you’ll bring
• 1+ year experience working in a professional environment, preferably in an outbound capacity
• Efficient, organized and detail-oriented
• Highly motivated and committed to achieving success
• Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives.
Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.
Your Role
As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!
This hybrid position reports to our Sales Development Manager and is based in our Austin, TX Office.
What you’ll do
• Learn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and Dialpad
• Adhere to team KPI metrics and prospecting standards
• Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities
• Research target accounts and key stakeholders in your territory
Skills you’ll bring
• 1+ year experience working in a professional environment, preferably in an outbound capacity
• Efficient, organized and detail-oriented
• Highly motivated and committed to achieving success
• Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
via Greenhouse
schedule_type: Full-time
About the team
Dialpad’s Account Executive, SMB will solve tangible client obstacles by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad...
Dialpad’s SMB Sales team plays an essential role in achieving corporate business objectives. This team collaborates
About the team
Dialpad’s Account Executive, SMB will solve tangible client obstacles by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad...
Dialpad’s SMB Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers and their peers to constantly improve the efficiency and effectiveness of the full sales process.
Your role
As an Account Executive, SMB you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex, communications problems felt by everyone around the world.
This in office position reports to our SMB Sales Manager and is based in our Phoenix, AZ office.
What you’ll do
• Own the entire sales process, inclusive of working leads and generating pipeline
• Build talk tracks to align with specific client use cases
• Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap
Skills you’ll bring
• 1-2 years of sales experience in an ever-changing environment
• Experience in Salesforce, Outreach, Clari & Highspot
• Preferred expertise in SaaS Sales
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
Dialpad’s Account Executive, SMB will solve tangible client obstacles by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad...
Dialpad’s SMB Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers and their peers to constantly improve the efficiency and effectiveness of the full sales process.
Your role
As an Account Executive, SMB you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex, communications problems felt by everyone around the world.
This in office position reports to our SMB Sales Manager and is based in our Phoenix, AZ office.
What you’ll do
• Own the entire sales process, inclusive of working leads and generating pipeline
• Build talk tracks to align with specific client use cases
• Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap
Skills you’ll bring
• 1-2 years of sales experience in an ever-changing environment
• Experience in Salesforce, Outreach, Clari & Highspot
• Preferred expertise in SaaS Sales
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
via Built In
schedule_type: Full-timework_from_home: 1
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad
About Dialpad
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
The Automatic Speech Recognition (ASR) team is responsible for creating some of the best models in existence for real-time transcription of customers' calls. Our engineers use cutting-edge techniques to ensure that each user has the best possible experience with our transcription service. ASR is also highly supported by teams of data analysts, curators, and annotators, as well as back-end engineers so that our engineers can focus on research, experimentation, and releasing production-ready models.
Members of the team are involved in the wider ASR community; we attend conferences and submit papers to them. The team hosts regular sessions where the latest community research is discussed and internal experimentation is presented, and engineers also invest significant time examining, testing, and contributing to new open-source tools. Articles by team members that highlight our work are continually published on the internet.
Dialpad’s ASR team plays a foundational role in our Ai products; everything derives from high-quality call transcripts. This team collaborates closely with the Ai-DATA (analytics and annotation), Ai Engineering (back-end infrastructure), and NLP teams to constantly improve customer-facing Ai products, such as call summaries, action items, and interesting moments.
Your role
Dialpad is seeking a talented and experienced Speech Recognition Engineer to oversee our customization strategy, language modeling, and contribute to our language and dialect expansion. This person will work closely with colleagues within ASR and across other AI teams to ensure accurate transcription of customer keyphrases, conduct research on as well as implement solutions for LM, and help source data and train language models for new languages and dialects."
What you’ll do
• Help us expand our existing models to multiple dialects, languages, and domains
• Explore and implement ideas and research from the latest conferences and articles
• Own our customization (contextual biasing) strategy, and conduct production-viable research in language modeling and
• Work closely with colleagues within ASR and across other Ai teams to ensure reliable, high quality transcripts that are a joy to read.
Skills you’ll bring
• Post-graduate degree in Speech (or closely related field) and 3+ years of industry experience building and deploying ASR models to production environments OR undergraduate degree in related field and 5+ years of experience
• Direct/hands-on experience with hybrid and end-to-end toolkits (Kaldi, NeMo, WeNet, ESPNet, etc)
• 5+ years of experience working with Python, 2+ years of experience with SQL
• Comfortable with common dev tools like version control (git) and CI/CD (CircleCi)
• Experience with cloud compute services such as Google Cloud (BigQuery, GCE)
Nice to have
• PyTorch coding & debugging experience
• Hands-on experience with NeMo or K2 is a strong plus
• Experience with customization (contextual biasing) is a strong plus
• Building experimental paths and embracing an R&D culture
• Experience working with distributed teams
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
Work Beautifully...
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
The Automatic Speech Recognition (ASR) team is responsible for creating some of the best models in existence for real-time transcription of customers' calls. Our engineers use cutting-edge techniques to ensure that each user has the best possible experience with our transcription service. ASR is also highly supported by teams of data analysts, curators, and annotators, as well as back-end engineers so that our engineers can focus on research, experimentation, and releasing production-ready models.
Members of the team are involved in the wider ASR community; we attend conferences and submit papers to them. The team hosts regular sessions where the latest community research is discussed and internal experimentation is presented, and engineers also invest significant time examining, testing, and contributing to new open-source tools. Articles by team members that highlight our work are continually published on the internet.
Dialpad’s ASR team plays a foundational role in our Ai products; everything derives from high-quality call transcripts. This team collaborates closely with the Ai-DATA (analytics and annotation), Ai Engineering (back-end infrastructure), and NLP teams to constantly improve customer-facing Ai products, such as call summaries, action items, and interesting moments.
Your role
Dialpad is seeking a talented and experienced Speech Recognition Engineer to oversee our customization strategy, language modeling, and contribute to our language and dialect expansion. This person will work closely with colleagues within ASR and across other AI teams to ensure accurate transcription of customer keyphrases, conduct research on as well as implement solutions for LM, and help source data and train language models for new languages and dialects."
What you’ll do
• Help us expand our existing models to multiple dialects, languages, and domains
• Explore and implement ideas and research from the latest conferences and articles
• Own our customization (contextual biasing) strategy, and conduct production-viable research in language modeling and
• Work closely with colleagues within ASR and across other Ai teams to ensure reliable, high quality transcripts that are a joy to read.
Skills you’ll bring
• Post-graduate degree in Speech (or closely related field) and 3+ years of industry experience building and deploying ASR models to production environments OR undergraduate degree in related field and 5+ years of experience
• Direct/hands-on experience with hybrid and end-to-end toolkits (Kaldi, NeMo, WeNet, ESPNet, etc)
• 5+ years of experience working with Python, 2+ years of experience with SQL
• Comfortable with common dev tools like version control (git) and CI/CD (CircleCi)
• Experience with cloud compute services such as Google Cloud (BigQuery, GCE)
Nice to have
• PyTorch coding & debugging experience
• Hands-on experience with NeMo or K2 is a strong plus
• Experience with customization (contextual biasing) is a strong plus
• Building experimental paths and embracing an R&D culture
• Experience working with distributed teams
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment Show more details...
via Greenhouse
posted_at: 21 days agoschedule_type: Full-time
About the team
Dialpad’s Sales Development team will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives...
Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial
About the team
Dialpad’s Sales Development team will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives...
Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.
Your Role
As our Head of Sales Development, you will partner closely with demand gen marketing and sales to drive inbound and outbound pipeline generation. Deliverables take the form of increasing the pipeline, sales velocity, and revenue via closed won business, growing team size through hiring and promotion, recommendations on structure, segmentation and coverage, business planning, investment prioritization, productivity improvement.
You’ll forecast, track business performance, analyze trends, and formulate a meaningful and actionable recommendations. Through your leaders and directly with sales development reps, you’ll actively coach, mentor, and help develop individual contributors in the career path. Setting the standard for global performance, you’ll hold the team accountable to deliverable key metric
Reporting directly to our SVP of Commercial Sales, this experienced leader will have the ability to creatively motivate our team using data and insights
Responsibilities
• Recruit, mentor, and lead a team of leaders managing high performing SDR/BDR/CDR to uncover new business opportunities
• Oversee pipeline creation, pipeline management, sales process
• Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience
• Coach and develop your team to develop future leaders for the organization
• Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
• Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
• Set and meet key performance indicators and objectives and key results with the sales leadership team
• Develop and maintain SDR best practices, pitches, and objection handling
• Hold SDR teams accountable for deliverable key metrics
• Achieve and consistently exceed monthly and quarterly SDR team goals
• Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives
• Work as a strategic partner to the marketing and sales organization to optimize the sales funnel and help to develop demand generation campaigns/content
• Evaluate current sales tech stack to manage the sales process and set standards for performance
• Accurately forecast the sales development pipeline and proactively flag risk
• Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team
Skills you’ll bring
• BA/BS degree or equivalent practical experience.
• 8+ years sales experience, preferably in the B2B SaaS space
• 5+ years people management experience
• Ability to work independently, prioritize effectively and balance multiple, disparate work streams
• Excellent analytical and problem solving skills
• Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports
• Brings a strong work ethic; takes the initiative and think creatively to get the job done
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
Dialpad’s Sales Development team will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives...
Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.
Your Role
As our Head of Sales Development, you will partner closely with demand gen marketing and sales to drive inbound and outbound pipeline generation. Deliverables take the form of increasing the pipeline, sales velocity, and revenue via closed won business, growing team size through hiring and promotion, recommendations on structure, segmentation and coverage, business planning, investment prioritization, productivity improvement.
You’ll forecast, track business performance, analyze trends, and formulate a meaningful and actionable recommendations. Through your leaders and directly with sales development reps, you’ll actively coach, mentor, and help develop individual contributors in the career path. Setting the standard for global performance, you’ll hold the team accountable to deliverable key metric
Reporting directly to our SVP of Commercial Sales, this experienced leader will have the ability to creatively motivate our team using data and insights
Responsibilities
• Recruit, mentor, and lead a team of leaders managing high performing SDR/BDR/CDR to uncover new business opportunities
• Oversee pipeline creation, pipeline management, sales process
• Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience
• Coach and develop your team to develop future leaders for the organization
• Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
• Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
• Set and meet key performance indicators and objectives and key results with the sales leadership team
• Develop and maintain SDR best practices, pitches, and objection handling
• Hold SDR teams accountable for deliverable key metrics
• Achieve and consistently exceed monthly and quarterly SDR team goals
• Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives
• Work as a strategic partner to the marketing and sales organization to optimize the sales funnel and help to develop demand generation campaigns/content
• Evaluate current sales tech stack to manage the sales process and set standards for performance
• Accurately forecast the sales development pipeline and proactively flag risk
• Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team
Skills you’ll bring
• BA/BS degree or equivalent practical experience.
• 8+ years sales experience, preferably in the B2B SaaS space
• 5+ years people management experience
• Ability to work independently, prioritize effectively and balance multiple, disparate work streams
• Excellent analytical and problem solving skills
• Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports
• Brings a strong work ethic; takes the initiative and think creatively to get the job done
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
via Greenhouse
schedule_type: Full-time
About the team
Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad...
Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.
About the team
Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad...
Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.
Your Role
As a Sr. Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.
This position reports to a Mid Market Sales Manager.
What you’ll do
• Own the entire sales process, including converting leads into workable pipeline
• Build strategic outbounding campaigns and sequencing to source your own opportunities
• Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap
Skills you’ll bring
• 3-5 years of sales experience in an ever-changing environment
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders
• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad...
Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.
Your Role
As a Sr. Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.
This position reports to a Mid Market Sales Manager.
What you’ll do
• Own the entire sales process, including converting leads into workable pipeline
• Build strategic outbounding campaigns and sequencing to source your own opportunities
• Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap
Skills you’ll bring
• 3-5 years of sales experience in an ever-changing environment
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders
• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)
Dialpad Benefits and Perks
EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
COMPENSATION & EQUITY
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
BENEFITS, TIME-OFF & WELLNESS
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
CONTINUING EDUCATION
Dialpad offers a yearly stipend for continued learning and education expenses Show more details...
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