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dignityfunerals
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Newest job postings for dignityfunerals
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
Full-Time, Permanent
Sutton Coldfield - Birmingham
About Us
At Dignity, we're not your average end-of life service provider; we aspire to be the most trusted and valued companion during life's challenging moments. Our vision extends beyond offering services - we aim to inspire and reward our dedicated team. Our core mission is helping people say their goodbyes, remember, and celebrate lives with moments of closure and connection. Whether you're
Full-Time, Permanent
Sutton Coldfield - Birmingham
About Us
At Dignity, we're not your average end-of life service provider; we aspire to be the most trusted and valued companion during life's challenging moments. Our vision extends beyond offering services - we aim to inspire and reward our dedicated team. Our core mission is helping people say their goodbyes, remember, and celebrate lives with moments of closure and connection. Whether you're planning ahead or dealing with the unexpected, we've got you covered.
As the way we mourn evolves, so does our strategy; we adapt to changing needs, especially in at-need funeral services. Our success stems from our exceptional team, their dedication, and our commitment to responsible business.
The Role
This permanent, full-time position is responsible for creating and managing key Commercial initiatives & plans that drives revenue, growth, and profitability for our Memorials offering to our customers
This is a pivotal role to ensure... that Memorials achieves its performance targets and budgets that then unlocks incremental investments & expansion.
Let’s take a closer look at role responsibilities:
COMMERCIAL MANAGEMENT
• Together with the Director of Memorials, you will own and manage the full range of price, cost, margin activities that supports the Memorials area of the business & its overall P&L.
• Identifying and creating new supporting initiatives - i.e. partnerships, endorsements etc for Memorials
• Building a Consumer offering from scratch - building a winning commercial strategy to launch, build and grow this key initiative.
• Builds & manages the business case to support investment against a transactional ecommerce platform to support Memorials
PRICING & PROFITABILITY
• Building and owning the pricing Strategy for Memorials
• Holds a bi-annual and ad-hoc review of Memorials pricing as needed
• Supports the Memorials Product Manager with key new product pricing introductions and also supplier negotiations
• Ensures regular profitability deep dives are undertaken and that opportunities to grow margin are identified and realised
TRADING
• Champion for Memorials reporting and commercial analysis - weekly/monthly/quarterly
• Monthly Memorials league tables creation and distribution
• Builds key new Trading initiatives that drive sales and market share gains for Memorials
• Supports annual price negotiations with key Memorial’s suppliers and partners
• Working with regional managers to ensure a spotlight for Memorials
• Target setting for Memorials - by region / branch / site
• Ongoing target monitoring, reporting and identifying needs and opportunities to make plan
Must haves we’re looking for in experience for this role:
Experience in a Commercial management position, overseeing business development
Has demonstrable experience of developing business development strategies to drive growth
Is comfortable working with business stakeholders at all levels both internally and externally, building strong relationships and working collaboratively with teams
Is driven and passionate to achieve and deliver successful outcomes
Has a customer-centric approach
Enjoys managing and supporting cross-functional teams to get the best out of individual skill sets
What you get from us:
• Up to £55,000 per annum
• 25 days holiday + bank holidays
• BUPA Private Healthcare
• Bonus Opportunity
• Pension Scheme
• 3-months full sick pay
• X2 Life Assurance
• Company Discounts
What are the next steps?
If you are interested in learning more about Dignity Plc, please feel free to visit our website at https://www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit& Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application Show more details...
Sutton Coldfield - Birmingham
About Us
At Dignity, we're not your average end-of life service provider; we aspire to be the most trusted and valued companion during life's challenging moments. Our vision extends beyond offering services - we aim to inspire and reward our dedicated team. Our core mission is helping people say their goodbyes, remember, and celebrate lives with moments of closure and connection. Whether you're planning ahead or dealing with the unexpected, we've got you covered.
As the way we mourn evolves, so does our strategy; we adapt to changing needs, especially in at-need funeral services. Our success stems from our exceptional team, their dedication, and our commitment to responsible business.
The Role
This permanent, full-time position is responsible for creating and managing key Commercial initiatives & plans that drives revenue, growth, and profitability for our Memorials offering to our customers
This is a pivotal role to ensure... that Memorials achieves its performance targets and budgets that then unlocks incremental investments & expansion.
Let’s take a closer look at role responsibilities:
COMMERCIAL MANAGEMENT
• Together with the Director of Memorials, you will own and manage the full range of price, cost, margin activities that supports the Memorials area of the business & its overall P&L.
• Identifying and creating new supporting initiatives - i.e. partnerships, endorsements etc for Memorials
• Building a Consumer offering from scratch - building a winning commercial strategy to launch, build and grow this key initiative.
• Builds & manages the business case to support investment against a transactional ecommerce platform to support Memorials
PRICING & PROFITABILITY
• Building and owning the pricing Strategy for Memorials
• Holds a bi-annual and ad-hoc review of Memorials pricing as needed
• Supports the Memorials Product Manager with key new product pricing introductions and also supplier negotiations
• Ensures regular profitability deep dives are undertaken and that opportunities to grow margin are identified and realised
TRADING
• Champion for Memorials reporting and commercial analysis - weekly/monthly/quarterly
• Monthly Memorials league tables creation and distribution
• Builds key new Trading initiatives that drive sales and market share gains for Memorials
• Supports annual price negotiations with key Memorial’s suppliers and partners
• Working with regional managers to ensure a spotlight for Memorials
• Target setting for Memorials - by region / branch / site
• Ongoing target monitoring, reporting and identifying needs and opportunities to make plan
Must haves we’re looking for in experience for this role:
Experience in a Commercial management position, overseeing business development
Has demonstrable experience of developing business development strategies to drive growth
Is comfortable working with business stakeholders at all levels both internally and externally, building strong relationships and working collaboratively with teams
Is driven and passionate to achieve and deliver successful outcomes
Has a customer-centric approach
Enjoys managing and supporting cross-functional teams to get the best out of individual skill sets
What you get from us:
• Up to £55,000 per annum
• 25 days holiday + bank holidays
• BUPA Private Healthcare
• Bonus Opportunity
• Pension Scheme
• 3-months full sick pay
• X2 Life Assurance
• Company Discounts
What are the next steps?
If you are interested in learning more about Dignity Plc, please feel free to visit our website at https://www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit& Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
At Dignity, we strive to be the most trusted, respected, and valued end-of-life provider in the U.K., and the most inspirational and rewarding employer for those who serve this goal.
We’re a passionate bunch, all here to deliver excellent service and care to our clients. For many, this is not just a job - we see our roles as a privilege and are honoured to work for Dignity and to be part of the wider funeral sector. This is why it is important
At Dignity, we strive to be the most trusted, respected, and valued end-of-life provider in the U.K., and the most inspirational and rewarding employer for those who serve this goal.
We’re a passionate bunch, all here to deliver excellent service and care to our clients. For many, this is not just a job - we see our roles as a privilege and are honoured to work for Dignity and to be part of the wider funeral sector. This is why it is important to recognise our employees' importance, especially in a time of strategic change and growth within Dignity.
Does this sound like something you’d want to be part of?
We are seeking a Learning & Development Trainer to play a pivotal part in delivering operational training needs throughout the Dignity Group.
Working with our colleagues, you’ll help design and implement our talent development framework supporting internal career progression, talent & succession planning, reduction in key person dependency and training of new and existing... staff.
There’s lots to do so you’ll need to have excellent interpersonal skills and enjoy working cross-functionally in teams.
This is a permanent, full-time position, reporting to the Learning Design & Delivery Specialist.
This role is a hybrid working role, with a combination of home-based working, with regional visits across parts of the UK and an expectation for you to spend one day a week at our Sutton Coldfield office. The role will come with a £4,000 yearly company car allowance.
(Travel will be discussed with the recruitment team after your application).
This role will focus on delivering world-class training initiatives in which you be involved in:
• Supports the design of, and delivers instructor-led training interventions covering a wide scope of roles and skills across the UK operation.
• Drive and support a professional learning & development culture that moves the business forward to improve the learner experience underpinned by Dignity’s guiding principles.
• Measure and monitor the effectiveness of learning programmes, training activities, practices and processes to ensure an appropriate return on the investment.
• Delivers training that supports compliance, regulation, quality, and standards and delivers standard operating procedures across the Group.
• Designs and Delivers local and ongoing Induction for new employees.
• Plan and publish training calendars and ensure employee training certification records are maintained.
Must haves we’re looking for this role:
• Full UK Driving License (Essential).
• Level 3 training or L&D qualification or professional experience equivalent.
• Proven experience working in an operational environment designing and delivering training interventions to multiple stakeholder groups.
• Evidenced experience in planning, preparing and delivering multiple training interventions across multiple regions in the UK.
• The ability to influence, respectfully challenge and coach at all levels of the organisation.
• The ability to take a problem, assess the risks and make an informed plan of how to approach it.
• Ability to think multi-channel, multi-region.
• The ability to adapt best practice and theory to best fit with a practical approach.
What do you get?
• An annual salary of up to £35,000pa.
• Company car cash allowance (£4,000).
• Accruing 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2 salary existing.
• 3 months full sick pay (after 12 months).
• Other discretionary company discounts.
• Access to our learning & development schemes internally.
What are the next steps?
If you are interested in learning more about Dignity Plc, please feel free to visit our website www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our talent acquisition team will review your application.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application Show more details...
We’re a passionate bunch, all here to deliver excellent service and care to our clients. For many, this is not just a job - we see our roles as a privilege and are honoured to work for Dignity and to be part of the wider funeral sector. This is why it is important to recognise our employees' importance, especially in a time of strategic change and growth within Dignity.
Does this sound like something you’d want to be part of?
We are seeking a Learning & Development Trainer to play a pivotal part in delivering operational training needs throughout the Dignity Group.
Working with our colleagues, you’ll help design and implement our talent development framework supporting internal career progression, talent & succession planning, reduction in key person dependency and training of new and existing... staff.
There’s lots to do so you’ll need to have excellent interpersonal skills and enjoy working cross-functionally in teams.
This is a permanent, full-time position, reporting to the Learning Design & Delivery Specialist.
This role is a hybrid working role, with a combination of home-based working, with regional visits across parts of the UK and an expectation for you to spend one day a week at our Sutton Coldfield office. The role will come with a £4,000 yearly company car allowance.
(Travel will be discussed with the recruitment team after your application).
This role will focus on delivering world-class training initiatives in which you be involved in:
• Supports the design of, and delivers instructor-led training interventions covering a wide scope of roles and skills across the UK operation.
• Drive and support a professional learning & development culture that moves the business forward to improve the learner experience underpinned by Dignity’s guiding principles.
• Measure and monitor the effectiveness of learning programmes, training activities, practices and processes to ensure an appropriate return on the investment.
• Delivers training that supports compliance, regulation, quality, and standards and delivers standard operating procedures across the Group.
• Designs and Delivers local and ongoing Induction for new employees.
• Plan and publish training calendars and ensure employee training certification records are maintained.
Must haves we’re looking for this role:
• Full UK Driving License (Essential).
• Level 3 training or L&D qualification or professional experience equivalent.
• Proven experience working in an operational environment designing and delivering training interventions to multiple stakeholder groups.
• Evidenced experience in planning, preparing and delivering multiple training interventions across multiple regions in the UK.
• The ability to influence, respectfully challenge and coach at all levels of the organisation.
• The ability to take a problem, assess the risks and make an informed plan of how to approach it.
• Ability to think multi-channel, multi-region.
• The ability to adapt best practice and theory to best fit with a practical approach.
What do you get?
• An annual salary of up to £35,000pa.
• Company car cash allowance (£4,000).
• Accruing 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2 salary existing.
• 3 months full sick pay (after 12 months).
• Other discretionary company discounts.
• Access to our learning & development schemes internally.
What are the next steps?
If you are interested in learning more about Dignity Plc, please feel free to visit our website www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our talent acquisition team will review your application.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application Show more details...
via LinkedIn
posted_at: 14 days agoschedule_type: Full-time
🌟 Complaints Handler 🌟
Full-time, permanent
Location: Sutton Coldfield, Hybrid 🏢💼
Salary: £24,582.00 per annum 💷💼
Dignity Funerals is a leading provider of funeral services in the UK, committed to providing compassionate and dignified support to families during difficult times. With a focus on empathy, professionalism, and integrity, we strive to exceed expectations and deliver the highest standards of service to our clients.
We
🌟 Complaints Handler 🌟
Full-time, permanent
Location: Sutton Coldfield, Hybrid 🏢💼
Salary: £24,582.00 per annum 💷💼
Dignity Funerals is a leading provider of funeral services in the UK, committed to providing compassionate and dignified support to families during difficult times. With a focus on empathy, professionalism, and integrity, we strive to exceed expectations and deliver the highest standards of service to our clients.
We are currently seeking a dedicated and empathetic individual to join our team as a Complaints Call Handler. In this role, you will be responsible for managing and resolving customer complaints in a timely and efficient manner, ensuring that each customer receives the attention and support they deserve.
What You'll Be Doing:
• Handle incoming complaints calls with professionalism, empathy, and patience.
• Listen attentively to customers' concerns, demonstrating understanding and empathy.
• Provide clear and concise explanations of company policies... and procedures to customers.
• Liaise with internal departments to escalate and resolve complex complaints.
• Document all interactions and resolutions accurately in our complaint management system.
• Follow up with customers to ensure that complaints have been resolved to their satisfaction.
• Identify opportunities for process improvements to prevent future complaints.
Would Suit Someone Who:
• Possesses excellent communication skills, both verbal and written, enabling effective interaction with customers.
• Demonstrates strong interpersonal skills and the ability to remain calm under pressure, ensuring professionalism during challenging situations.
• Displays empathy and compassion for customers experiencing difficult situations, providing genuine support, and understanding.
• Exhibits attention to detail and strong problem-solving abilities, ensuring thorough investigation and resolution of complaints.
• May have previous experience in customer service or complaint handling, although it's not essential, as training will be provided.
• Has familiarity with complaint management systems or CRM software, which is considered a plus.
• Shows a willingness to learn and adapt to new processes and procedures, contributing to continuous improvement within the role.
If you're ready to bring your skills, experience, and passion to our team and make a meaningful impact on the lives of our customers, we want to hear from you! Dignity Funerals is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. Join us in shaping a future where every interaction is infused with dignity and respect. Apply now! 🚀🌟
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application Show more details...
Full-time, permanent
Location: Sutton Coldfield, Hybrid 🏢💼
Salary: £24,582.00 per annum 💷💼
Dignity Funerals is a leading provider of funeral services in the UK, committed to providing compassionate and dignified support to families during difficult times. With a focus on empathy, professionalism, and integrity, we strive to exceed expectations and deliver the highest standards of service to our clients.
We are currently seeking a dedicated and empathetic individual to join our team as a Complaints Call Handler. In this role, you will be responsible for managing and resolving customer complaints in a timely and efficient manner, ensuring that each customer receives the attention and support they deserve.
What You'll Be Doing:
• Handle incoming complaints calls with professionalism, empathy, and patience.
• Listen attentively to customers' concerns, demonstrating understanding and empathy.
• Provide clear and concise explanations of company policies... and procedures to customers.
• Liaise with internal departments to escalate and resolve complex complaints.
• Document all interactions and resolutions accurately in our complaint management system.
• Follow up with customers to ensure that complaints have been resolved to their satisfaction.
• Identify opportunities for process improvements to prevent future complaints.
Would Suit Someone Who:
• Possesses excellent communication skills, both verbal and written, enabling effective interaction with customers.
• Demonstrates strong interpersonal skills and the ability to remain calm under pressure, ensuring professionalism during challenging situations.
• Displays empathy and compassion for customers experiencing difficult situations, providing genuine support, and understanding.
• Exhibits attention to detail and strong problem-solving abilities, ensuring thorough investigation and resolution of complaints.
• May have previous experience in customer service or complaint handling, although it's not essential, as training will be provided.
• Has familiarity with complaint management systems or CRM software, which is considered a plus.
• Shows a willingness to learn and adapt to new processes and procedures, contributing to continuous improvement within the role.
If you're ready to bring your skills, experience, and passion to our team and make a meaningful impact on the lives of our customers, we want to hear from you! Dignity Funerals is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. Join us in shaping a future where every interaction is infused with dignity and respect. Apply now! 🚀🌟
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application Show more details...
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