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Most recent job postings at Drift
via Greenhouse
schedule_type: Full-time
About Drift
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster...
More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms
Drift has become one of the fastest
About Drift
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster...
More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms
Drift has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.
What you’ll be doing on the Product team at Drift:
In this role, you’ll own a key product area driving Drift’s vision. We’re working to make it easier for companies to buy products from other companies. To do this you’ll:
• Look for opportunities to make it easier for buyers and sellers to connect, and determine how Drift can extend to solve more problems for our customers.
• Talk to customers and prospects to understand their problems, and validate that your teams’ solutions solve a real problem for them.
• Know the market cold. You'll be an expert on the nuances of how our customers operate via your own research, but will also work with customers, partners, and industry analysts to help develop your point of view
• Partner with product design and engineering to research, design, and deliver validated features to help businesses better serve their buyers.
• Define the Go-To-Market and work with Product Marketing to generate awareness, demand, and revenue.
• Write “Get The Job Done” style user stories, flesh out the ideas with your teams, track the adoption metrics and success, and share out the results company-wide.
About you and what type of skills you’ll need
• You have experience building products in B2B Enterprise SaaS for 3+ years, Marketing or Sales products a plus.
• You have 4-7+ years of software product management experience
• Preferably have some experience in sales so you can deeply understand our users
• You have a BS degree, preferably in a technical field
• You understand data and can leverage data analysis tools to derive insights.
• You have excellent written and oral communication skills, including experience presenting to executive stakeholders, participating in the sales process, and handling sensitive customer escalations.
• You are comfortable with ambiguity, making decisions quickly and autonomously, and shifting directions as needed.
• You are can take candid feedback well and are looking to grow your skill sets
• You thrive in a changing environment, and enjoy the challenge of working on many parts of the product life cycle at once.
• You are detail oriented and organized.
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Cofounder.
If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com #LI-Remote #LI-BK
In service of various states’ wage disclosure laws: The base salary range for this role’s listed level is currently $165K to $200K for US candidates. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change Show more details...
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster...
More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms
Drift has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.
What you’ll be doing on the Product team at Drift:
In this role, you’ll own a key product area driving Drift’s vision. We’re working to make it easier for companies to buy products from other companies. To do this you’ll:
• Look for opportunities to make it easier for buyers and sellers to connect, and determine how Drift can extend to solve more problems for our customers.
• Talk to customers and prospects to understand their problems, and validate that your teams’ solutions solve a real problem for them.
• Know the market cold. You'll be an expert on the nuances of how our customers operate via your own research, but will also work with customers, partners, and industry analysts to help develop your point of view
• Partner with product design and engineering to research, design, and deliver validated features to help businesses better serve their buyers.
• Define the Go-To-Market and work with Product Marketing to generate awareness, demand, and revenue.
• Write “Get The Job Done” style user stories, flesh out the ideas with your teams, track the adoption metrics and success, and share out the results company-wide.
About you and what type of skills you’ll need
• You have experience building products in B2B Enterprise SaaS for 3+ years, Marketing or Sales products a plus.
• You have 4-7+ years of software product management experience
• Preferably have some experience in sales so you can deeply understand our users
• You have a BS degree, preferably in a technical field
• You understand data and can leverage data analysis tools to derive insights.
• You have excellent written and oral communication skills, including experience presenting to executive stakeholders, participating in the sales process, and handling sensitive customer escalations.
• You are comfortable with ambiguity, making decisions quickly and autonomously, and shifting directions as needed.
• You are can take candid feedback well and are looking to grow your skill sets
• You thrive in a changing environment, and enjoy the challenge of working on many parts of the product life cycle at once.
• You are detail oriented and organized.
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Cofounder.
If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com #LI-Remote #LI-BK
In service of various states’ wage disclosure laws: The base salary range for this role’s listed level is currently $165K to $200K for US candidates. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change Show more details...
via JobLeads
posted_at: 4 days agoschedule_type: Full-time
Office: Boston, MA, San Francisco, CA, or Tampa, FL
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales... and Conversational Service into a single platform
Office: Boston, MA, San Francisco, CA, or Tampa, FL
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales... and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
What you’ll be doing on the customer team at Drift:
• Coach, lead, and mentor an impactful team of managers and individual contributors
• Work with customers across all industries to drive satisfaction, further engagement and adoption
• Continue hiring a dedicated and ambitious team of CSMs who can drive the success and growth of our Enterprise customers
• Develop strategies and process to support best in class customer engagement, adoption, advocacy, retention and growth
• Drive continuous improvement through timely feedback, weekly 1:1 meetings, and team building
• Contribute best practices to increase product adoption and customer satisfaction
• Partner with our VP of Enterprise sales to support the expansion of Drift customers
• Liaise and partner with cross-functional teams, such as our Product team to demonstrate Enterprise customer product needs
• Measure team effectiveness through accurate forecasting, performance against core metrics, and customer outcomes
• Hit retention and customer health goals on a quarterly and annual basis
• Ensure the team has the training, coaching, and tools vital to improving customers’ experience.
About you and what type of skills you'll need:
• We’re looking for an Enterprise success leader who has experience both building and driving a go-to-market strategy for success in a fast growing tech company
• Consistent record of meeting or exceeding retention and adoption goals
• 5+ years of experience running Customer Success teams
• Solid foundation in Customer Success processes, critical metrics, and getting results
• Excellent ability to communicate internally and externally, ability to quickly build relationships, and work well cross-functionally
• Proven ability to hire, train, and enable CSMs with strong performance leadership skills
• Ability to identify and resolve problems in CS processes
• Confirmed understanding of SaaS applications within the MarTech and Sales Tech space
• CRM and CRM reporting and data analysis/modeling experience is a plus
• Comfortable and willing to be a hands-on contributor
Additional traits that will be helpful for success:
• Customer Centricity: You are a trusted partner and advisor to your customers, and their needs influence your success strategy, best practices, and processes.
• Agility/Rigor : As things change and move quickly, you are excited by the fast pace, and opportunity to constantly learn and help your team learn
• Scrappiness : You are energized by rolling up your sleeves and making things happen, and enabling your team to do the same.
• Extreme ownership : You hold yourself accountable to a high bar. You are supremely organized, you see what needs to happen.
• Implementation, Project & Change Management : You know what it takes to get customers moving quickly and seeing value from software for their business. Additionally, you know how to inspire change through an organization and support CSMs in how to guide customers through that change.
• Results & Data Driven : You understand the metrics of the business you are responsible for, adoption, health, retention, to growth, you are constantly evaluating the metrics and output of CSM efforts. You demonstrate these insights to drive constant improvement.
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills . Take it from our Founder .
If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com. #LI-Remote
For Colorado residents: The base salary range for this role’s listed level is currently $145K to $182K for Colorado residents only. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change. Sales roles are also eligible for incentive pay targeted at a percentage of the base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
Interested in hearing more news and content on Drift Show more details...
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales... and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
What you’ll be doing on the customer team at Drift:
• Coach, lead, and mentor an impactful team of managers and individual contributors
• Work with customers across all industries to drive satisfaction, further engagement and adoption
• Continue hiring a dedicated and ambitious team of CSMs who can drive the success and growth of our Enterprise customers
• Develop strategies and process to support best in class customer engagement, adoption, advocacy, retention and growth
• Drive continuous improvement through timely feedback, weekly 1:1 meetings, and team building
• Contribute best practices to increase product adoption and customer satisfaction
• Partner with our VP of Enterprise sales to support the expansion of Drift customers
• Liaise and partner with cross-functional teams, such as our Product team to demonstrate Enterprise customer product needs
• Measure team effectiveness through accurate forecasting, performance against core metrics, and customer outcomes
• Hit retention and customer health goals on a quarterly and annual basis
• Ensure the team has the training, coaching, and tools vital to improving customers’ experience.
About you and what type of skills you'll need:
• We’re looking for an Enterprise success leader who has experience both building and driving a go-to-market strategy for success in a fast growing tech company
• Consistent record of meeting or exceeding retention and adoption goals
• 5+ years of experience running Customer Success teams
• Solid foundation in Customer Success processes, critical metrics, and getting results
• Excellent ability to communicate internally and externally, ability to quickly build relationships, and work well cross-functionally
• Proven ability to hire, train, and enable CSMs with strong performance leadership skills
• Ability to identify and resolve problems in CS processes
• Confirmed understanding of SaaS applications within the MarTech and Sales Tech space
• CRM and CRM reporting and data analysis/modeling experience is a plus
• Comfortable and willing to be a hands-on contributor
Additional traits that will be helpful for success:
• Customer Centricity: You are a trusted partner and advisor to your customers, and their needs influence your success strategy, best practices, and processes.
• Agility/Rigor : As things change and move quickly, you are excited by the fast pace, and opportunity to constantly learn and help your team learn
• Scrappiness : You are energized by rolling up your sleeves and making things happen, and enabling your team to do the same.
• Extreme ownership : You hold yourself accountable to a high bar. You are supremely organized, you see what needs to happen.
• Implementation, Project & Change Management : You know what it takes to get customers moving quickly and seeing value from software for their business. Additionally, you know how to inspire change through an organization and support CSMs in how to guide customers through that change.
• Results & Data Driven : You understand the metrics of the business you are responsible for, adoption, health, retention, to growth, you are constantly evaluating the metrics and output of CSM efforts. You demonstrate these insights to drive constant improvement.
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills . Take it from our Founder .
If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com. #LI-Remote
For Colorado residents: The base salary range for this role’s listed level is currently $145K to $182K for Colorado residents only. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change. Sales roles are also eligible for incentive pay targeted at a percentage of the base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
Interested in hearing more news and content on Drift Show more details...
via Indeed
posted_at: 8 days agoschedule_type: Full-time
About Drift
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a... single platform that integrates chat, email and video
About Drift
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a... single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
About the team:
At Drift, we're known for defining what best-in-class digital marketing looks like. Our digital marketing team is a collaborative team of innovative marketers who question the status-quo to create digital experiences that surprise and delight our future and existing customers.
About the role:
We're looking for an Associate Digital Marketer who can help us generate pipeline from digital campaigns through a variety of channels and programs. We want every buyer to receive the right message at the right time, so they receive a personalized, white glove treatment. Plus, you'll get to learn from a team of digital marketers, demand generation marketers, copywriters, and designers at a rapidly growing software company.
We are looking for a proactive, enthusiastic, and ready to learn individual who is eager to dive into our digital channels, learn quickly, and make an impact on a fast-paced, agile team.
By month 3 you'll:
• Launch your first ad campaigns, and coordinate incoming ad requests with our Content and Creative teams.
• Create new landing pages and Drift playbooks for our quarterly campaigns.
• Work cross-functionally to support our content syndication programs, ensuring high-quality lead generation.
By month 6 you'll:
• Build integrated nurture programs to deliver a personalized buying experience at every stage of our funnel.
• Update our website with search engine optimized content, re-branded templates, and targeted CTAs.
• Collaborate with our Product team to beta test new features in our own instance of Drift.
By 1 year you'll have:
• Have a diversified digital marketing skill set
• Measure and analyze performance dashboards, proactively recommending opportunities for further growth and optimization exist.
• Own email nurtures for our targeted personas
About you and what type of skills you'll need:
• Bachelor's degree in business, marketing, or related field
• 1-2 years of marketing experience, internships OK, preferably in a B2B tech based, martech, or agency environment
• You have excellent communication skills
• You're a proactive problem-solver who's motivated to understand and expand the impact of your work
• You have excellent time management skills, with a sharp focus on your goals and accountability for daily, weekly and monthly activities to achieve them
• You're curious about learning new things and confident to share what you know with others
• Experience in digital advertising or landing page creation is a plus
• Familiarity with martech platforms such as Drift, WordPress, Google Ads, LinkedIn Ads, Facebook Ads, 6sense, or MetaData is a plus
• Familiarity with project management tools such as Asana or Trello is a plus
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an "ideal candidate." We believe in the power of teamwork - and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.
If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com Show more details...
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a... single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
About the team:
At Drift, we're known for defining what best-in-class digital marketing looks like. Our digital marketing team is a collaborative team of innovative marketers who question the status-quo to create digital experiences that surprise and delight our future and existing customers.
About the role:
We're looking for an Associate Digital Marketer who can help us generate pipeline from digital campaigns through a variety of channels and programs. We want every buyer to receive the right message at the right time, so they receive a personalized, white glove treatment. Plus, you'll get to learn from a team of digital marketers, demand generation marketers, copywriters, and designers at a rapidly growing software company.
We are looking for a proactive, enthusiastic, and ready to learn individual who is eager to dive into our digital channels, learn quickly, and make an impact on a fast-paced, agile team.
By month 3 you'll:
• Launch your first ad campaigns, and coordinate incoming ad requests with our Content and Creative teams.
• Create new landing pages and Drift playbooks for our quarterly campaigns.
• Work cross-functionally to support our content syndication programs, ensuring high-quality lead generation.
By month 6 you'll:
• Build integrated nurture programs to deliver a personalized buying experience at every stage of our funnel.
• Update our website with search engine optimized content, re-branded templates, and targeted CTAs.
• Collaborate with our Product team to beta test new features in our own instance of Drift.
By 1 year you'll have:
• Have a diversified digital marketing skill set
• Measure and analyze performance dashboards, proactively recommending opportunities for further growth and optimization exist.
• Own email nurtures for our targeted personas
About you and what type of skills you'll need:
• Bachelor's degree in business, marketing, or related field
• 1-2 years of marketing experience, internships OK, preferably in a B2B tech based, martech, or agency environment
• You have excellent communication skills
• You're a proactive problem-solver who's motivated to understand and expand the impact of your work
• You have excellent time management skills, with a sharp focus on your goals and accountability for daily, weekly and monthly activities to achieve them
• You're curious about learning new things and confident to share what you know with others
• Experience in digital advertising or landing page creation is a plus
• Familiarity with martech platforms such as Drift, WordPress, Google Ads, LinkedIn Ads, Facebook Ads, 6sense, or MetaData is a plus
• Familiarity with project management tools such as Asana or Trello is a plus
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an "ideal candidate." We believe in the power of teamwork - and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.
If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com Show more details...
via ZipRecruiter
posted_at: 22 days agoschedule_type: Full-time
About Drift
Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single... platform that integrates chat, email and video and
About Drift
Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single... platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
About The Team
Drift is looking to add a dynamic Senior Financial Analyst to help scale our Finance team. This is an exciting opportunity to join a prominent and growing technology company in Boston. This person will be a critical member of a team that will help scale the company by building and fostering key business partnerships across the organization.
About the role
This role is part of a small and dynamic FP&A team, reporting to the Director of FP&A and is in the larger Company Success Team.
In this role, you will:
• Be a true business partner and go-to person for all analytical support, thinking and going beyond budget variances and expense management to help the business achieve operational goals and strategy
• Contribute to the creation of a detailed operating plan and long-term corporate financial model and will track ongoing changes to the business in the rolling forecast, which sits in Adaptive Insights as our main FP&A forecasting tool
• Prepare monthly and quarterly management reporting - analyzing financial results, understanding key trends, assessing current and future business risk, and communicating/presenting key messages to senior management
• Perform ad-hoc business case and scenario analysis to support strategic initiatives
• Collaborate across various teams to assess unit-level economics and key business KPIs for go-to-market teams and the entire company
• Support the accounting team in the month end close process, assisting with variance analysis as needed
About you and what type of skills you'll need:
You will be customer-centric and passionate about making a difference in your role. You will be a self-starter, self-motivated, able to think independently and at the same time want to continue to learn and develop your skill set. You will be a thinker and a problem solver with an eye for process improvement. You will be a team player, able to work across different departments and different management levels, and focused on solving business and financial challenges.
In this role, you should have:
• 4 to 7 years of FP&A or Sales Operations experience
• Tech savviness and the ability to learn new systems quickly
• Strong communication, interpersonal and presentation skills to interact with various levels of executive management
• Positive attitude with high level of eagerness and aptitude to learn new technology and practices
• Experience in high growth companies and comfortable working on a fast-paced team with changing priorities
• Independent/flexible problem-solver with the ability to adapt as the business grows
• Advanced Microsoft Excel/Google sheets skills required; experience with Adaptive Insights a plus
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an "ideal candidate." We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.
If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com. #LI-Remote Show more details...
Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single... platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
About The Team
Drift is looking to add a dynamic Senior Financial Analyst to help scale our Finance team. This is an exciting opportunity to join a prominent and growing technology company in Boston. This person will be a critical member of a team that will help scale the company by building and fostering key business partnerships across the organization.
About the role
This role is part of a small and dynamic FP&A team, reporting to the Director of FP&A and is in the larger Company Success Team.
In this role, you will:
• Be a true business partner and go-to person for all analytical support, thinking and going beyond budget variances and expense management to help the business achieve operational goals and strategy
• Contribute to the creation of a detailed operating plan and long-term corporate financial model and will track ongoing changes to the business in the rolling forecast, which sits in Adaptive Insights as our main FP&A forecasting tool
• Prepare monthly and quarterly management reporting - analyzing financial results, understanding key trends, assessing current and future business risk, and communicating/presenting key messages to senior management
• Perform ad-hoc business case and scenario analysis to support strategic initiatives
• Collaborate across various teams to assess unit-level economics and key business KPIs for go-to-market teams and the entire company
• Support the accounting team in the month end close process, assisting with variance analysis as needed
About you and what type of skills you'll need:
You will be customer-centric and passionate about making a difference in your role. You will be a self-starter, self-motivated, able to think independently and at the same time want to continue to learn and develop your skill set. You will be a thinker and a problem solver with an eye for process improvement. You will be a team player, able to work across different departments and different management levels, and focused on solving business and financial challenges.
In this role, you should have:
• 4 to 7 years of FP&A or Sales Operations experience
• Tech savviness and the ability to learn new systems quickly
• Strong communication, interpersonal and presentation skills to interact with various levels of executive management
• Positive attitude with high level of eagerness and aptitude to learn new technology and practices
• Experience in high growth companies and comfortable working on a fast-paced team with changing priorities
• Independent/flexible problem-solver with the ability to adapt as the business grows
• Advanced Microsoft Excel/Google sheets skills required; experience with Adaptive Insights a plus
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an "ideal candidate." We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.
If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com. #LI-Remote Show more details...
via BeBee
posted_at: 1 day agoschedule_type: Full-time
About Drift
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on... their terms. Our mission is to use conversations
About Drift
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on... their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.
About the role and team:
Drift's Sales Development Representative program aims to develop a revenue pipeline for the sales team and people pipeline for the entire organization. You'll have the chance to learn from senior leadership and the potential for future roles in sales with a rapidly changing and growing software company. This team is highly competitive and collaborative. Members of our team always want to finish first, but want their teammates to come in a very close second. REQUIRED to be in our conversation space 2x per week (Boston, MA)
What you'll be doing on the team:
As a Sales Development Representative (SDR), you will use a combination of phone, email, video, social media and Drift to help build our sales pipeline by connecting with prospective customers, understanding their unique needs, and identifying the best way to position Drift. You'll have the opportunity to master your sales skills in an environment that fosters continuous learning and growth.
In one month you'll
• Attend training(s) and learn the Drift story, while gaining experience with our product including learning how to use Drift for your own prospecting
• Shadow colleagues and start working on your own pitch while learning the buyer personas
• Schedule your first meeting with a target account
By month 3 you'll
• Gain a strong understanding of the industry and the personas you'll be reaching out to in order to create messaging that will resonate with them and help you achieve your goals
• Fully understand our internal ecosystem and be able to collaborate cross-functionally
• Develop a territory plan and understand how to research accounts to craft personalized messages and book qualified meetings
By month 6 you'll
• Master conversational prospecting tactics and continue crushing your quota
• Work with your manager to identify a plan of continued growth
• Bring your thinking, strategy and ideas to the team to advance our unique culture and vision for the future
About you and what type of skills you'll need:
• 0-8 months experience preferably in a sales or service based environment
• A proven understanding of how to work in a goal oriented team
• Willingness to try new things and "fall on your face" and the ability to succeed without all of the answers
• Demonstrated ability to receive continuous feedback and strive for improvement
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a "ideal candidate." We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Co -founder.
If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at Show more details...
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on... their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.
About the role and team:
Drift's Sales Development Representative program aims to develop a revenue pipeline for the sales team and people pipeline for the entire organization. You'll have the chance to learn from senior leadership and the potential for future roles in sales with a rapidly changing and growing software company. This team is highly competitive and collaborative. Members of our team always want to finish first, but want their teammates to come in a very close second. REQUIRED to be in our conversation space 2x per week (Boston, MA)
What you'll be doing on the team:
As a Sales Development Representative (SDR), you will use a combination of phone, email, video, social media and Drift to help build our sales pipeline by connecting with prospective customers, understanding their unique needs, and identifying the best way to position Drift. You'll have the opportunity to master your sales skills in an environment that fosters continuous learning and growth.
In one month you'll
• Attend training(s) and learn the Drift story, while gaining experience with our product including learning how to use Drift for your own prospecting
• Shadow colleagues and start working on your own pitch while learning the buyer personas
• Schedule your first meeting with a target account
By month 3 you'll
• Gain a strong understanding of the industry and the personas you'll be reaching out to in order to create messaging that will resonate with them and help you achieve your goals
• Fully understand our internal ecosystem and be able to collaborate cross-functionally
• Develop a territory plan and understand how to research accounts to craft personalized messages and book qualified meetings
By month 6 you'll
• Master conversational prospecting tactics and continue crushing your quota
• Work with your manager to identify a plan of continued growth
• Bring your thinking, strategy and ideas to the team to advance our unique culture and vision for the future
About you and what type of skills you'll need:
• 0-8 months experience preferably in a sales or service based environment
• A proven understanding of how to work in a goal oriented team
• Willingness to try new things and "fall on your face" and the ability to succeed without all of the answers
• Demonstrated ability to receive continuous feedback and strive for improvement
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a "ideal candidate." We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Co -founder.
If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at Show more details...
via VentureFizz
posted_at: 7 days agoschedule_type: Full-time
About Drift
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster...
More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms
Drift has become one of the fastest
About Drift
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster...
More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms
Drift has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.
About the Role & Team:
Drift is seeking an Application Security Engineer to help design, build, deploy and maintain secure products. We are ingraining security into the core of how we build our product from inception and design to deployment in the cloud and are seeking the right individual to.
This high visibility role will work closely with Product and Engineering teams performing core application security practices like threat modeling, design review, secure code reviews, and security testing while continuously improving our SDLC.
What youll be doing on the Security team at Drift:
• Drive activities like application security training, requirements & standards, threat modeling, static & dynamic security testing and so on, into Drifts development processes
• Identify, prioritize and promote security practices that create the most impact in reducing overall security risk of the application
• Provide application security guidance and oversight across Security, Engineering & Product teams
• Provide hands-on remediation guidance to development teams
• Influence the design and implementation of upcoming products and services with security and privacy by design mindset
• Take a risk-based approach, to prioritize remediation of security findings
• Develop and report metrics measuring the state of application security program
• Understand existing SDLC and identify how to improve and streamline it
• Take ownership of our Bug Bounty program, interface with researchers, and work with development teams to remediate findings
About you and what type of skills youll need:
• BA/BS in Computer Science or a closely-related degree
• 3+ years of relevant industry experience
• Strong knowledge of secure design practices such as Threat modeling and common software vulnerabilities such as CWE top 25 and OWASP Top 10.
• Development experience in one or more of these technologies: Java (Jersey), Elixir (Phoenix), JavaScript (React), AWS, Kubernetes
• Experience as an application security practitioner in an Agile environment
• Experience with various development, debugging and application security tools
• Experience working with distributed teams and other cross-functional stakeholders
• Proactive, organized, analytical, detail-oriented and persistent
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a ideal candidate. We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Cofounder.
If this sounds like a company you would like to join and a role you would thrive in, please dont hold back from applying! Whatever skills you bring to the table or background youre coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. Were looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com #LI-Remote #LI-BK Show more details...
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster...
More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms
Drift has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.
About the Role & Team:
Drift is seeking an Application Security Engineer to help design, build, deploy and maintain secure products. We are ingraining security into the core of how we build our product from inception and design to deployment in the cloud and are seeking the right individual to.
This high visibility role will work closely with Product and Engineering teams performing core application security practices like threat modeling, design review, secure code reviews, and security testing while continuously improving our SDLC.
What youll be doing on the Security team at Drift:
• Drive activities like application security training, requirements & standards, threat modeling, static & dynamic security testing and so on, into Drifts development processes
• Identify, prioritize and promote security practices that create the most impact in reducing overall security risk of the application
• Provide application security guidance and oversight across Security, Engineering & Product teams
• Provide hands-on remediation guidance to development teams
• Influence the design and implementation of upcoming products and services with security and privacy by design mindset
• Take a risk-based approach, to prioritize remediation of security findings
• Develop and report metrics measuring the state of application security program
• Understand existing SDLC and identify how to improve and streamline it
• Take ownership of our Bug Bounty program, interface with researchers, and work with development teams to remediate findings
About you and what type of skills youll need:
• BA/BS in Computer Science or a closely-related degree
• 3+ years of relevant industry experience
• Strong knowledge of secure design practices such as Threat modeling and common software vulnerabilities such as CWE top 25 and OWASP Top 10.
• Development experience in one or more of these technologies: Java (Jersey), Elixir (Phoenix), JavaScript (React), AWS, Kubernetes
• Experience as an application security practitioner in an Agile environment
• Experience with various development, debugging and application security tools
• Experience working with distributed teams and other cross-functional stakeholders
• Proactive, organized, analytical, detail-oriented and persistent
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a ideal candidate. We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Cofounder.
If this sounds like a company you would like to join and a role you would thrive in, please dont hold back from applying! Whatever skills you bring to the table or background youre coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. Were looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com #LI-Remote #LI-BK Show more details...
via JobLeads
posted_at: 14 days agoschedule_type: Full-time
Senior Associate Professional Services Consultant
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales... and Conversational Service into a single platform
Senior Associate Professional Services Consultant
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales... and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
About the role/ About the team
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Consulting Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want in partnership with the Professional Services team and Drift as a whole. We are currently looking to grow our team of Professional Services Consultants to support the client onboarding process and deliver ongoing optimization engagements to ensure customers realize the full potential of their Drift investment.
What you’ll be doing on the team:
• Support the onboarding of new Drift customers to deploy their Revenue Acceleration strategy including configuration, coaching, go-live support, and optimization.
• Partner closely with our Customer Success Managers to solidify and execute client deployment strategy based on customer goals and KPIs.
• Monitor new client performance and address any open issues to ensure timely resolution and great customer experience.
• Work directly with customers and partners to create and optimize Drift chat workflows, copy, and configuration for customers with a paid professional services package.
• Partner with customers and Customer Success Managers to understand the language they use to market and sell their product, and adopt and evolve this messaging for use in Drift chat workflows.
• Develop a solid understanding of your customer’s marketing and sales tech stack, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution.
• Work closely with the product and engineering team to influence new product features and functionality based on customer feedback.
In one month you'll
• Attend comprehensive organization training and learn the Drift story, our leadership principles, how we communicate and do work, as well as our goals for the future.
• Experience in-depth product training, including learning how to use the product for your own business.
• Gain a detailed understanding of the customer lifecycle, with emphasis on post-sale onboarding and success processes.
• Have 1:1 meetings with your direct manager and meet with other key players on the customer team.
• Shadow colleagues and learn best practices for what make Drift Customers successful.
• Deliver customer onboarding and bot optimization calls.
• Begin to be fully responsible for your very own portfolio of customers and for running calls independently!
By month 3 you'll
• Continue to master your knowledge of Drift product, have a deep understanding of Conversational Marketing, Conversational Sales and become a bot-building expert.
• Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process.
• Work with your customers daily, delivering value and helping them achieve their goals.
• Should be meeting your business goals and customer KPIs.
By month 6 you'll
• Consistently deliver value to customers through building and optimizing playbooks.
• Master conversational sales and marketing practices.
• Consistently meet or exceed your professional services goals.
• Work with your manager to identify a plan for continued growth.
• Bring your thinking, strategy, and ideas to the team to advance our creative culture and vision for the future.
About you and what type of skills you’ll need:
• 2-3 years experience in Onboarding, Implementation or Customer Success (MarTech preferred)
• Hands on experience with Marketing Platforms (e.g. Drift/HubSpot/Salesforce/Outreach)
• Solid knowledge demand generation funnels and tactics used at each stage within the funnel.
• Energetic and concise phone skills, excellent listening skills, strong writing skills
• Ability to work across teams including marketing, sales, IT and operations
• Quick learner, always looking to embrace and master new technologies
• Ability to prioritize, multitask and organize workload
• Bonus: Experience with a company practicing account-based marketing
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.
If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com . #LI-Remote
For Colorado residents: The base salary range for this role’s listed level is currently $65K to $84K for Colorado residents only. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change. Sales roles are also eligible for incentive pay targeted at a percentage of the base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
Interested in hearing more news and content on Drift Show more details...
Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales... and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
About the role/ About the team
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Consulting Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want in partnership with the Professional Services team and Drift as a whole. We are currently looking to grow our team of Professional Services Consultants to support the client onboarding process and deliver ongoing optimization engagements to ensure customers realize the full potential of their Drift investment.
What you’ll be doing on the team:
• Support the onboarding of new Drift customers to deploy their Revenue Acceleration strategy including configuration, coaching, go-live support, and optimization.
• Partner closely with our Customer Success Managers to solidify and execute client deployment strategy based on customer goals and KPIs.
• Monitor new client performance and address any open issues to ensure timely resolution and great customer experience.
• Work directly with customers and partners to create and optimize Drift chat workflows, copy, and configuration for customers with a paid professional services package.
• Partner with customers and Customer Success Managers to understand the language they use to market and sell their product, and adopt and evolve this messaging for use in Drift chat workflows.
• Develop a solid understanding of your customer’s marketing and sales tech stack, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution.
• Work closely with the product and engineering team to influence new product features and functionality based on customer feedback.
In one month you'll
• Attend comprehensive organization training and learn the Drift story, our leadership principles, how we communicate and do work, as well as our goals for the future.
• Experience in-depth product training, including learning how to use the product for your own business.
• Gain a detailed understanding of the customer lifecycle, with emphasis on post-sale onboarding and success processes.
• Have 1:1 meetings with your direct manager and meet with other key players on the customer team.
• Shadow colleagues and learn best practices for what make Drift Customers successful.
• Deliver customer onboarding and bot optimization calls.
• Begin to be fully responsible for your very own portfolio of customers and for running calls independently!
By month 3 you'll
• Continue to master your knowledge of Drift product, have a deep understanding of Conversational Marketing, Conversational Sales and become a bot-building expert.
• Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process.
• Work with your customers daily, delivering value and helping them achieve their goals.
• Should be meeting your business goals and customer KPIs.
By month 6 you'll
• Consistently deliver value to customers through building and optimizing playbooks.
• Master conversational sales and marketing practices.
• Consistently meet or exceed your professional services goals.
• Work with your manager to identify a plan for continued growth.
• Bring your thinking, strategy, and ideas to the team to advance our creative culture and vision for the future.
About you and what type of skills you’ll need:
• 2-3 years experience in Onboarding, Implementation or Customer Success (MarTech preferred)
• Hands on experience with Marketing Platforms (e.g. Drift/HubSpot/Salesforce/Outreach)
• Solid knowledge demand generation funnels and tactics used at each stage within the funnel.
• Energetic and concise phone skills, excellent listening skills, strong writing skills
• Ability to work across teams including marketing, sales, IT and operations
• Quick learner, always looking to embrace and master new technologies
• Ability to prioritize, multitask and organize workload
• Bonus: Experience with a company practicing account-based marketing
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.
If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com . #LI-Remote
For Colorado residents: The base salary range for this role’s listed level is currently $65K to $84K for Colorado residents only. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change. Sales roles are also eligible for incentive pay targeted at a percentage of the base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
Interested in hearing more news and content on Drift Show more details...
via CareerBuilder
posted_at: 6 days agoschedule_type: Full-time
We are searching for a Registered Nurse (RN) to join an amazing team as a direct hire at one of our long-term care facilities.
Sign On Bonus...
$7,500 Sign On Bonus (FT Hours)
$2,500 Sign On Bonus (PT Hours)
Pay Rate:
$32 - $35 / hour
Job Types: FULL TIME, PART TIME
LOCATION: 30 4th Avenue | Curwensville, PA 16833
Benefits:
• Medical
• Vision
• Dental
• PTO
• Shift Differentials
• Supplemental Insurance
• 401k
Who You Are:
•
We are searching for a Registered Nurse (RN) to join an amazing team as a direct hire at one of our long-term care facilities.
Sign On Bonus...
$7,500 Sign On Bonus (FT Hours)
$2,500 Sign On Bonus (PT Hours)
Pay Rate:
$32 - $35 / hour
Job Types: FULL TIME, PART TIME
LOCATION: 30 4th Avenue | Curwensville, PA 16833
Benefits:
• Medical
• Vision
• Dental
• PTO
• Shift Differentials
• Supplemental Insurance
• 401k
Who You Are:
• Must have Healthcare Background
• Must be on the PA register
You Will:
• Be responsible for providing quality care to the patients
• Deliver direct care by taking vitals, administering medication, consulting with healthcare providers and updating patient records
• Alway maintains patient comfort and safety
At DRIFT, we work with healthcare companies across the United States to help recruit for frontline staff positions. By applying with us, you'll work with one of our Recruitment Pros to help you land your next dream role. Please note: we recruit for direct hire positions and are not an agency Show more details...
Sign On Bonus...
$7,500 Sign On Bonus (FT Hours)
$2,500 Sign On Bonus (PT Hours)
Pay Rate:
$32 - $35 / hour
Job Types: FULL TIME, PART TIME
LOCATION: 30 4th Avenue | Curwensville, PA 16833
Benefits:
• Medical
• Vision
• Dental
• PTO
• Shift Differentials
• Supplemental Insurance
• 401k
Who You Are:
• Must have Healthcare Background
• Must be on the PA register
You Will:
• Be responsible for providing quality care to the patients
• Deliver direct care by taking vitals, administering medication, consulting with healthcare providers and updating patient records
• Alway maintains patient comfort and safety
At DRIFT, we work with healthcare companies across the United States to help recruit for frontline staff positions. By applying with us, you'll work with one of our Recruitment Pros to help you land your next dream role. Please note: we recruit for direct hire positions and are not an agency Show more details...
via CareerBuilder
posted_at: 4 days agoschedule_type: Full-time
DRIFT Services -
A beautiful privately owned skilled nursing facility located in Queens, NY is seeking a strong and compassionate Director of Social Services...
Responsibilities of the Director of Social Services-Nursing Home:
• Plans and directs a comprehensive social services program which provides support services for residents and families.
• Responsible for coordinating all admissions and discharges to ensure facility census is kept at
DRIFT Services -
A beautiful privately owned skilled nursing facility located in Queens, NY is seeking a strong and compassionate Director of Social Services...
Responsibilities of the Director of Social Services-Nursing Home:
• Plans and directs a comprehensive social services program which provides support services for residents and families.
• Responsible for coordinating all admissions and discharges to ensure facility census is kept at its maximum capacity.
• Participates in an interdisciplinary team approach to better serve the needs of the facility population.
Requirements of the Director of Social Services-Nursing Home:
• Must have MSW or BSW
• Must be a current Director of Social Services
• Must have current nursing home experience
• Strong written and verbal skills
• Must have excellent communication skills Show more details...
A beautiful privately owned skilled nursing facility located in Queens, NY is seeking a strong and compassionate Director of Social Services...
Responsibilities of the Director of Social Services-Nursing Home:
• Plans and directs a comprehensive social services program which provides support services for residents and families.
• Responsible for coordinating all admissions and discharges to ensure facility census is kept at its maximum capacity.
• Participates in an interdisciplinary team approach to better serve the needs of the facility population.
Requirements of the Director of Social Services-Nursing Home:
• Must have MSW or BSW
• Must be a current Director of Social Services
• Must have current nursing home experience
• Strong written and verbal skills
• Must have excellent communication skills Show more details...
via Tarta.ai
schedule_type: Full-time
Tier 2 Customer Advocate
About Drift...
Drift , the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single platform that integrates
Tier 2 Customer Advocate
About Drift...
Drift , the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
About the role
The goal of the Customer Advocate Team is to be the voice of our customers and drive change. You'll be the closest to the customer and interacting with them daily, so we're leaning on you to identify and advocate for how we can keep improving the customer experience.
As a Tier 2 Customer Advocate, 1-2 years of experience in software support and/or customer service is preferred. We're looking for someone who knows how to troubleshoot issues, answer questions, and ensure our customers leave with the best experience possible.
What you'll be doing on the team
In one month you'll
• Attend training to learn the Drift story, how we work, and our goals for the future
• Learn how Drift works and why our customers use it
• Have 1:1 meetings with your direct manager and meet with other key players
• Shadow colleagues, learn best practices for what makes Drift Customers successful
• Resolve customer questions in chat and email
By month 3 you'll
• Continue to master your knowledge of the Drift product and have a deep understanding of how our customers use Drift to achieve their goals
• Manage the frontlines by juggling customer conversations while maintaining five-star customer service standards
• Be the squeaky wheel that advocates for the customers to our product teams. You will be expected to help ship changes that reduce the number of product related questions
By month 6 you'll
• Master an ever-changing product as fast, if not faster, than the company is growing
• Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
• Drive projects forward that synthesize your customer interactions and internal Drift processes to improve the customer experience
• Support your teammates by helping them answer customer questions and learn from your previous experience as an expert customer service representative
• Be consistently hitting and exceeding your customer experience goals
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an "ideal candidate." We believe in the power of teamwork - and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.
If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com.
For Colorado residents: The base salary range for this role's listed level is currently $40,000 to $55,000 for Colorado residents only. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change. Sales roles are also eligible for incentive pay targeted at a percentage of the base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. 8-5-101 et seq.
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About Drift...
Drift , the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.
About the role
The goal of the Customer Advocate Team is to be the voice of our customers and drive change. You'll be the closest to the customer and interacting with them daily, so we're leaning on you to identify and advocate for how we can keep improving the customer experience.
As a Tier 2 Customer Advocate, 1-2 years of experience in software support and/or customer service is preferred. We're looking for someone who knows how to troubleshoot issues, answer questions, and ensure our customers leave with the best experience possible.
What you'll be doing on the team
In one month you'll
• Attend training to learn the Drift story, how we work, and our goals for the future
• Learn how Drift works and why our customers use it
• Have 1:1 meetings with your direct manager and meet with other key players
• Shadow colleagues, learn best practices for what makes Drift Customers successful
• Resolve customer questions in chat and email
By month 3 you'll
• Continue to master your knowledge of the Drift product and have a deep understanding of how our customers use Drift to achieve their goals
• Manage the frontlines by juggling customer conversations while maintaining five-star customer service standards
• Be the squeaky wheel that advocates for the customers to our product teams. You will be expected to help ship changes that reduce the number of product related questions
By month 6 you'll
• Master an ever-changing product as fast, if not faster, than the company is growing
• Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
• Drive projects forward that synthesize your customer interactions and internal Drift processes to improve the customer experience
• Support your teammates by helping them answer customer questions and learn from your previous experience as an expert customer service representative
• Be consistently hitting and exceeding your customer experience goals
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an "ideal candidate." We believe in the power of teamwork - and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.
If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you!
Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com.
For Colorado residents: The base salary range for this role's listed level is currently $40,000 to $55,000 for Colorado residents only. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change. Sales roles are also eligible for incentive pay targeted at a percentage of the base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. 8-5-101 et seq.
#LI-JK Show more details...
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