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efile
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CityWashington, District of Columbia
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Traffic rank#92,439 Site Rank
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Site age27 yrs old
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#92,439
#92,439
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27 yrs
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Newest job postings for efile
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Description of Work
This is a repost - applicants remain under consideration and do not need to reapply...
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season
Description of Work
This is a repost - applicants remain under consideration and do not need to reapply...
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external business relationship management, and efficient tax season processing. This includes responsibility for the administration of the agency’s eFile and substitute tax form programs.
Tax Schedule Implementation is seeking an individual to fill the eFile and Software Provider Support Manager position. The primary purpose of this position is to plan, organize, support, implement and maintain systems, applications, procedures, and policies of the eFile and Software Provider Support (SPS) Units. This includes managing the overall operational responsibilities, including testing, of all systems, applications, and resources related to the MeF, EDI, eNC3, and eNC5Q systems and the agency’s substitute tax forms reproduced by external parties.
This position reports to the Associate Director of Tax Schedule Implementation and directly supervises two-unit supervisors.
Job responsibilities include, but are not limited to:
• Serving as a Subject Matter Expert (SME) and Business lead, work with external contractors, NCDOR IT, and other NCDOR business divisions to ensure all systems and applications are updated for the annual testing and filing season. This responsibility includes, but is not limited to the following:
• Review Service Design Packages (SDPs) and provide input and approval for documents
• Review schemas, business rules, file layouts and form specifications and other resource documents
• Ensure standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards are monitored and analyzed for updates and impacts to NCDOR systems
• Provide management support and oversight of the unit’s operational responsibilities, including, but not limited to the following responsibilties:
• Manage Modernized eFile (MEF) testing efforts, including matrixed employees, to ensure quality testing is conducted in a manner that meets target dates and minimizes post-production defects
• Confirm that all software providers that support electronic filing and the reproduction of the agency’s substitute tax forms are certified annually in a timely and accurate manner
• Review reports and data trends to ensure efficient and accurate processing
• Ensure external stakeholders receive professional, accurate, and timely responses to inquiries and requests for support
• Ensure all processing issues and errors are resolved in a timely manner with minimal impact to stakeholdersWork with internal and external customers to analyze, collaborate and develop resolutions to issue(s)
• Participate in cross-divisional teams to implement projects, including process improvement projects, and improve the efficiency and effectiveness of the NCDOR’s processing systems for both electronic and paper transaction
• Attend and participate in conferences held throughout the country to gain knowledge of new technologies and procedures used by other agencies, and maintain relationships with external parties
• Provide general management of direct reports and front-line employees, which includes, but is not limited to:
• Develop, coach and provide timely feedback to direct reports and unit team members
• Delegate work duties to direct reports and/or unit team members to ensure the unit’s objectives and goals are met
• Provide and/or assist with training of new and current team employees
• Complete interim and annual performance review evaluations
Note: Overtime and vacation leave restrictions may be required during peak periods.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
About the Department:
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire.
Knowledge, Skills And Abilities / Competencies
The ideal candidate possesses strong critical thinking, analytical, organizational, management, and communication skills, with a passion for continuous improvement and exceptional customer service.
Specifically, the position requires the following knowledge, skills, and abilities:
• Ability to plan, organize, and demonstrate a strategic mindset for building effective and efficient teams
• Ability to research and resolve issues, analyze data, and recommend solutions for continual process improvements
• Ability to multi-task and prioritize responsibilities and workflow of self and team members to meet strict deadlines
• Ability to create, define and understand technical and functional business requirements
• Ability to review and understand XML schemas, text (.txt) file layouts, form grids, form specifications, business requirements and/or technical design documents
• Ability to analyze complex issues and situations including evaluating internal and external impacts and make recommendations for resolution
• Ability to convey clearly and concisely technical issues both in written and spoken communication, inside and outside the organization
• Ability to work collaboratively with employees throughout the agency, including but not limited to division management, business analysts, and IT professionals
• Ability to create clear and coherent written materials, using correct grammar
• Ability to lead, facilitate, host and manage meetings and conferences
• Ability to make decisions and assume responsibility for the consequences of those decisions
• Ability to be a team player with the flexibility to adapt to a variety of changes in a fast-paced work environment
MANAGEMENT PREFERENCES:
Experience working on cross functional projects
Experience testing system applications
Experience reviewing and applying the electronic filing standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards
Minimum Education And Experience Requirements
Bachelor degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experience
Supplemental and Contact Information
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200 Show more details...
This is a repost - applicants remain under consideration and do not need to reapply...
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external business relationship management, and efficient tax season processing. This includes responsibility for the administration of the agency’s eFile and substitute tax form programs.
Tax Schedule Implementation is seeking an individual to fill the eFile and Software Provider Support Manager position. The primary purpose of this position is to plan, organize, support, implement and maintain systems, applications, procedures, and policies of the eFile and Software Provider Support (SPS) Units. This includes managing the overall operational responsibilities, including testing, of all systems, applications, and resources related to the MeF, EDI, eNC3, and eNC5Q systems and the agency’s substitute tax forms reproduced by external parties.
This position reports to the Associate Director of Tax Schedule Implementation and directly supervises two-unit supervisors.
Job responsibilities include, but are not limited to:
• Serving as a Subject Matter Expert (SME) and Business lead, work with external contractors, NCDOR IT, and other NCDOR business divisions to ensure all systems and applications are updated for the annual testing and filing season. This responsibility includes, but is not limited to the following:
• Review Service Design Packages (SDPs) and provide input and approval for documents
• Review schemas, business rules, file layouts and form specifications and other resource documents
• Ensure standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards are monitored and analyzed for updates and impacts to NCDOR systems
• Provide management support and oversight of the unit’s operational responsibilities, including, but not limited to the following responsibilties:
• Manage Modernized eFile (MEF) testing efforts, including matrixed employees, to ensure quality testing is conducted in a manner that meets target dates and minimizes post-production defects
• Confirm that all software providers that support electronic filing and the reproduction of the agency’s substitute tax forms are certified annually in a timely and accurate manner
• Review reports and data trends to ensure efficient and accurate processing
• Ensure external stakeholders receive professional, accurate, and timely responses to inquiries and requests for support
• Ensure all processing issues and errors are resolved in a timely manner with minimal impact to stakeholdersWork with internal and external customers to analyze, collaborate and develop resolutions to issue(s)
• Participate in cross-divisional teams to implement projects, including process improvement projects, and improve the efficiency and effectiveness of the NCDOR’s processing systems for both electronic and paper transaction
• Attend and participate in conferences held throughout the country to gain knowledge of new technologies and procedures used by other agencies, and maintain relationships with external parties
• Provide general management of direct reports and front-line employees, which includes, but is not limited to:
• Develop, coach and provide timely feedback to direct reports and unit team members
• Delegate work duties to direct reports and/or unit team members to ensure the unit’s objectives and goals are met
• Provide and/or assist with training of new and current team employees
• Complete interim and annual performance review evaluations
Note: Overtime and vacation leave restrictions may be required during peak periods.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
About the Department:
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire.
Knowledge, Skills And Abilities / Competencies
The ideal candidate possesses strong critical thinking, analytical, organizational, management, and communication skills, with a passion for continuous improvement and exceptional customer service.
Specifically, the position requires the following knowledge, skills, and abilities:
• Ability to plan, organize, and demonstrate a strategic mindset for building effective and efficient teams
• Ability to research and resolve issues, analyze data, and recommend solutions for continual process improvements
• Ability to multi-task and prioritize responsibilities and workflow of self and team members to meet strict deadlines
• Ability to create, define and understand technical and functional business requirements
• Ability to review and understand XML schemas, text (.txt) file layouts, form grids, form specifications, business requirements and/or technical design documents
• Ability to analyze complex issues and situations including evaluating internal and external impacts and make recommendations for resolution
• Ability to convey clearly and concisely technical issues both in written and spoken communication, inside and outside the organization
• Ability to work collaboratively with employees throughout the agency, including but not limited to division management, business analysts, and IT professionals
• Ability to create clear and coherent written materials, using correct grammar
• Ability to lead, facilitate, host and manage meetings and conferences
• Ability to make decisions and assume responsibility for the consequences of those decisions
• Ability to be a team player with the flexibility to adapt to a variety of changes in a fast-paced work environment
MANAGEMENT PREFERENCES:
Experience working on cross functional projects
Experience testing system applications
Experience reviewing and applying the electronic filing standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards
Minimum Education And Experience Requirements
Bachelor degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experience
Supplemental and Contact Information
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200 Show more details...
via Government Jobs
posted_at: 9 days agoschedule_type: Full-timesalary: 55,518–97,157 a year
This is a repost - applicants remain under consideration and do not need to reapply.
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000...
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external
This is a repost - applicants remain under consideration and do not need to reapply.
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000...
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external business relationship management, and efficient tax season processing. This includes responsibility for the administration of the agency’s eFile and substitute tax form programs.
Tax Schedule Implementation is seeking an individual to fill the eFile and Software Provider Support Manager position. The primary purpose of this position is to plan, organize, support, implement and maintain systems, applications, procedures, and policies of the eFile and Software Provider Support (SPS) Units. This includes managing the overall operational responsibilities, including testing, of all systems, applications, and resources related to the MeF, EDI, eNC3, and eNC5Q systems and the agency’s substitute tax forms reproduced by external parties.
This position reports to the Associate Director of Tax Schedule Implementation and directly supervises two-unit supervisors.
Job responsibilities include, but are not limited to:
• Serving as a Subject Matter Expert (SME) and Business lead, work with external contractors, NCDOR IT, and other NCDOR business divisions to ensure all systems and applications are updated for the annual testing and filing season. This responsibility includes, but is not limited to the following:
• Review Service Design Packages (SDPs) and provide input and approval for documents
• Review schemas, business rules, file layouts and form specifications and other resource documents
• Ensure standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards are monitored and analyzed for updates and impacts to NCDOR systems
• Provide management support and oversight of the unit’s operational responsibilities, including, but not limited to the following responsibilties:
• Manage Modernized eFile (MEF) testing efforts, including matrixed employees, to ensure quality testing is conducted in a manner that meets target dates and minimizes post-production defects
• Confirm that all software providers that support electronic filing and the reproduction of the agency’s substitute tax forms are certified annually in a timely and accurate manner
• Review reports and data trends to ensure efficient and accurate processing
• Ensure external stakeholders receive professional, accurate, and timely responses to inquiries and requests for support
• Ensure all processing issues and errors are resolved in a timely manner with minimal impact to stakeholdersWork with internal and external customers to analyze, collaborate and develop resolutions to issue(s)
• Participate in cross-divisional teams to implement projects, including process improvement projects, and improve the efficiency and effectiveness of the NCDOR’s processing systems for both electronic and paper transaction
• Attend and participate in conferences held throughout the country to gain knowledge of new technologies and procedures used by other agencies, and maintain relationships with external parties
• Provide general management of direct reports and front-line employees, which includes, but is not limited to:
• Develop, coach and provide timely feedback to direct reports and unit team members
• Delegate work duties to direct reports and/or unit team members to ensure the unit’s objectives and goals are met
• Provide and/or assist with training of new and current team employees
• Complete interim and annual performance review evaluations
Note: Overtime and vacation leave restrictions may be required during peak periods.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
About the Department:
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire. The ideal candidate possesses strong critical thinking, analytical, organizational, management, and communication skills, with a passion for continuous improvement and exceptional customer service.
Specifically, the position requires the following knowledge, skills, and abilities:
- Ability to plan, organize, and demonstrate a strategic mindset for building effective and efficient teams
- Ability to research and resolve issues, analyze data, and recommend solutions for continual process improvements
- Ability to multi-task and prioritize responsibilities and workflow of self and team members to meet strict deadlines
- Ability to create, define and understand technical and functional business requirements
- Ability to review and understand XML schemas, text (.txt) file layouts, form grids, form specifications, business requirements and/or technical design documents
- Ability to analyze complex issues and situations including evaluating internal and external impacts and make recommendations for resolution
- Ability to convey clearly and concisely technical issues both in written and spoken communication, inside and outside the organization
- Ability to work collaboratively with employees throughout the agency, including but not limited to division management, business analysts, and IT professionals
- Ability to create clear and coherent written materials, using correct grammar
- Ability to lead, facilitate, host and manage meetings and conferences
- Ability to make decisions and assume responsibility for the consequences of those decisions
- Ability to be a team player with the flexibility to adapt to a variety of changes in a fast-paced work environment
MANAGEMENT PREFERENCES:
Experience working on cross functional projects
Experience testing system applications
Experience reviewing and applying the electronic filing standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandardsBachelor degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experienceThe Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200 Show more details...
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000...
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external business relationship management, and efficient tax season processing. This includes responsibility for the administration of the agency’s eFile and substitute tax form programs.
Tax Schedule Implementation is seeking an individual to fill the eFile and Software Provider Support Manager position. The primary purpose of this position is to plan, organize, support, implement and maintain systems, applications, procedures, and policies of the eFile and Software Provider Support (SPS) Units. This includes managing the overall operational responsibilities, including testing, of all systems, applications, and resources related to the MeF, EDI, eNC3, and eNC5Q systems and the agency’s substitute tax forms reproduced by external parties.
This position reports to the Associate Director of Tax Schedule Implementation and directly supervises two-unit supervisors.
Job responsibilities include, but are not limited to:
• Serving as a Subject Matter Expert (SME) and Business lead, work with external contractors, NCDOR IT, and other NCDOR business divisions to ensure all systems and applications are updated for the annual testing and filing season. This responsibility includes, but is not limited to the following:
• Review Service Design Packages (SDPs) and provide input and approval for documents
• Review schemas, business rules, file layouts and form specifications and other resource documents
• Ensure standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards are monitored and analyzed for updates and impacts to NCDOR systems
• Provide management support and oversight of the unit’s operational responsibilities, including, but not limited to the following responsibilties:
• Manage Modernized eFile (MEF) testing efforts, including matrixed employees, to ensure quality testing is conducted in a manner that meets target dates and minimizes post-production defects
• Confirm that all software providers that support electronic filing and the reproduction of the agency’s substitute tax forms are certified annually in a timely and accurate manner
• Review reports and data trends to ensure efficient and accurate processing
• Ensure external stakeholders receive professional, accurate, and timely responses to inquiries and requests for support
• Ensure all processing issues and errors are resolved in a timely manner with minimal impact to stakeholdersWork with internal and external customers to analyze, collaborate and develop resolutions to issue(s)
• Participate in cross-divisional teams to implement projects, including process improvement projects, and improve the efficiency and effectiveness of the NCDOR’s processing systems for both electronic and paper transaction
• Attend and participate in conferences held throughout the country to gain knowledge of new technologies and procedures used by other agencies, and maintain relationships with external parties
• Provide general management of direct reports and front-line employees, which includes, but is not limited to:
• Develop, coach and provide timely feedback to direct reports and unit team members
• Delegate work duties to direct reports and/or unit team members to ensure the unit’s objectives and goals are met
• Provide and/or assist with training of new and current team employees
• Complete interim and annual performance review evaluations
Note: Overtime and vacation leave restrictions may be required during peak periods.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
About the Department:
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire. The ideal candidate possesses strong critical thinking, analytical, organizational, management, and communication skills, with a passion for continuous improvement and exceptional customer service.
Specifically, the position requires the following knowledge, skills, and abilities:
- Ability to plan, organize, and demonstrate a strategic mindset for building effective and efficient teams
- Ability to research and resolve issues, analyze data, and recommend solutions for continual process improvements
- Ability to multi-task and prioritize responsibilities and workflow of self and team members to meet strict deadlines
- Ability to create, define and understand technical and functional business requirements
- Ability to review and understand XML schemas, text (.txt) file layouts, form grids, form specifications, business requirements and/or technical design documents
- Ability to analyze complex issues and situations including evaluating internal and external impacts and make recommendations for resolution
- Ability to convey clearly and concisely technical issues both in written and spoken communication, inside and outside the organization
- Ability to work collaboratively with employees throughout the agency, including but not limited to division management, business analysts, and IT professionals
- Ability to create clear and coherent written materials, using correct grammar
- Ability to lead, facilitate, host and manage meetings and conferences
- Ability to make decisions and assume responsibility for the consequences of those decisions
- Ability to be a team player with the flexibility to adapt to a variety of changes in a fast-paced work environment
MANAGEMENT PREFERENCES:
Experience working on cross functional projects
Experience testing system applications
Experience reviewing and applying the electronic filing standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandardsBachelor degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experienceThe Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
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NC Department of Revenue
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posted_at: 12 days agoschedule_type: Contractorwork_from_home: 1
I have my file already prepped, all I need is someone to a file my taxes for me!
I have my file already prepped, all I need is someone to a file my taxes for me!
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