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via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Description of Work
This is a repost - applicants remain under consideration and do not need to reapply...
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season
Description of Work
This is a repost - applicants remain under consideration and do not need to reapply...
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external business relationship management, and efficient tax season processing. This includes responsibility for the administration of the agency’s eFile and substitute tax form programs.
Tax Schedule Implementation is seeking an individual to fill the eFile and Software Provider Support Manager position. The primary purpose of this position is to plan, organize, support, implement and maintain systems, applications, procedures, and policies of the eFile and Software Provider Support (SPS) Units. This includes managing the overall operational responsibilities, including testing, of all systems, applications, and resources related to the MeF, EDI, eNC3, and eNC5Q systems and the agency’s substitute tax forms reproduced by external parties.
This position reports to the Associate Director of Tax Schedule Implementation and directly supervises two-unit supervisors.
Job responsibilities include, but are not limited to:
• Serving as a Subject Matter Expert (SME) and Business lead, work with external contractors, NCDOR IT, and other NCDOR business divisions to ensure all systems and applications are updated for the annual testing and filing season. This responsibility includes, but is not limited to the following:
• Review Service Design Packages (SDPs) and provide input and approval for documents
• Review schemas, business rules, file layouts and form specifications and other resource documents
• Ensure standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards are monitored and analyzed for updates and impacts to NCDOR systems
• Provide management support and oversight of the unit’s operational responsibilities, including, but not limited to the following responsibilties:
• Manage Modernized eFile (MEF) testing efforts, including matrixed employees, to ensure quality testing is conducted in a manner that meets target dates and minimizes post-production defects
• Confirm that all software providers that support electronic filing and the reproduction of the agency’s substitute tax forms are certified annually in a timely and accurate manner
• Review reports and data trends to ensure efficient and accurate processing
• Ensure external stakeholders receive professional, accurate, and timely responses to inquiries and requests for support
• Ensure all processing issues and errors are resolved in a timely manner with minimal impact to stakeholdersWork with internal and external customers to analyze, collaborate and develop resolutions to issue(s)
• Participate in cross-divisional teams to implement projects, including process improvement projects, and improve the efficiency and effectiveness of the NCDOR’s processing systems for both electronic and paper transaction
• Attend and participate in conferences held throughout the country to gain knowledge of new technologies and procedures used by other agencies, and maintain relationships with external parties
• Provide general management of direct reports and front-line employees, which includes, but is not limited to:
• Develop, coach and provide timely feedback to direct reports and unit team members
• Delegate work duties to direct reports and/or unit team members to ensure the unit’s objectives and goals are met
• Provide and/or assist with training of new and current team employees
• Complete interim and annual performance review evaluations
Note: Overtime and vacation leave restrictions may be required during peak periods.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
About the Department:
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire.
Knowledge, Skills And Abilities / Competencies
The ideal candidate possesses strong critical thinking, analytical, organizational, management, and communication skills, with a passion for continuous improvement and exceptional customer service.
Specifically, the position requires the following knowledge, skills, and abilities:
• Ability to plan, organize, and demonstrate a strategic mindset for building effective and efficient teams
• Ability to research and resolve issues, analyze data, and recommend solutions for continual process improvements
• Ability to multi-task and prioritize responsibilities and workflow of self and team members to meet strict deadlines
• Ability to create, define and understand technical and functional business requirements
• Ability to review and understand XML schemas, text (.txt) file layouts, form grids, form specifications, business requirements and/or technical design documents
• Ability to analyze complex issues and situations including evaluating internal and external impacts and make recommendations for resolution
• Ability to convey clearly and concisely technical issues both in written and spoken communication, inside and outside the organization
• Ability to work collaboratively with employees throughout the agency, including but not limited to division management, business analysts, and IT professionals
• Ability to create clear and coherent written materials, using correct grammar
• Ability to lead, facilitate, host and manage meetings and conferences
• Ability to make decisions and assume responsibility for the consequences of those decisions
• Ability to be a team player with the flexibility to adapt to a variety of changes in a fast-paced work environment
MANAGEMENT PREFERENCES:
Experience working on cross functional projects
Experience testing system applications
Experience reviewing and applying the electronic filing standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards
Minimum Education And Experience Requirements
Bachelor degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experience
Supplemental and Contact Information
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200 Show more details...
This is a repost - applicants remain under consideration and do not need to reapply...
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external business relationship management, and efficient tax season processing. This includes responsibility for the administration of the agency’s eFile and substitute tax form programs.
Tax Schedule Implementation is seeking an individual to fill the eFile and Software Provider Support Manager position. The primary purpose of this position is to plan, organize, support, implement and maintain systems, applications, procedures, and policies of the eFile and Software Provider Support (SPS) Units. This includes managing the overall operational responsibilities, including testing, of all systems, applications, and resources related to the MeF, EDI, eNC3, and eNC5Q systems and the agency’s substitute tax forms reproduced by external parties.
This position reports to the Associate Director of Tax Schedule Implementation and directly supervises two-unit supervisors.
Job responsibilities include, but are not limited to:
• Serving as a Subject Matter Expert (SME) and Business lead, work with external contractors, NCDOR IT, and other NCDOR business divisions to ensure all systems and applications are updated for the annual testing and filing season. This responsibility includes, but is not limited to the following:
• Review Service Design Packages (SDPs) and provide input and approval for documents
• Review schemas, business rules, file layouts and form specifications and other resource documents
• Ensure standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards are monitored and analyzed for updates and impacts to NCDOR systems
• Provide management support and oversight of the unit’s operational responsibilities, including, but not limited to the following responsibilties:
• Manage Modernized eFile (MEF) testing efforts, including matrixed employees, to ensure quality testing is conducted in a manner that meets target dates and minimizes post-production defects
• Confirm that all software providers that support electronic filing and the reproduction of the agency’s substitute tax forms are certified annually in a timely and accurate manner
• Review reports and data trends to ensure efficient and accurate processing
• Ensure external stakeholders receive professional, accurate, and timely responses to inquiries and requests for support
• Ensure all processing issues and errors are resolved in a timely manner with minimal impact to stakeholdersWork with internal and external customers to analyze, collaborate and develop resolutions to issue(s)
• Participate in cross-divisional teams to implement projects, including process improvement projects, and improve the efficiency and effectiveness of the NCDOR’s processing systems for both electronic and paper transaction
• Attend and participate in conferences held throughout the country to gain knowledge of new technologies and procedures used by other agencies, and maintain relationships with external parties
• Provide general management of direct reports and front-line employees, which includes, but is not limited to:
• Develop, coach and provide timely feedback to direct reports and unit team members
• Delegate work duties to direct reports and/or unit team members to ensure the unit’s objectives and goals are met
• Provide and/or assist with training of new and current team employees
• Complete interim and annual performance review evaluations
Note: Overtime and vacation leave restrictions may be required during peak periods.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
About the Department:
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire.
Knowledge, Skills And Abilities / Competencies
The ideal candidate possesses strong critical thinking, analytical, organizational, management, and communication skills, with a passion for continuous improvement and exceptional customer service.
Specifically, the position requires the following knowledge, skills, and abilities:
• Ability to plan, organize, and demonstrate a strategic mindset for building effective and efficient teams
• Ability to research and resolve issues, analyze data, and recommend solutions for continual process improvements
• Ability to multi-task and prioritize responsibilities and workflow of self and team members to meet strict deadlines
• Ability to create, define and understand technical and functional business requirements
• Ability to review and understand XML schemas, text (.txt) file layouts, form grids, form specifications, business requirements and/or technical design documents
• Ability to analyze complex issues and situations including evaluating internal and external impacts and make recommendations for resolution
• Ability to convey clearly and concisely technical issues both in written and spoken communication, inside and outside the organization
• Ability to work collaboratively with employees throughout the agency, including but not limited to division management, business analysts, and IT professionals
• Ability to create clear and coherent written materials, using correct grammar
• Ability to lead, facilitate, host and manage meetings and conferences
• Ability to make decisions and assume responsibility for the consequences of those decisions
• Ability to be a team player with the flexibility to adapt to a variety of changes in a fast-paced work environment
MANAGEMENT PREFERENCES:
Experience working on cross functional projects
Experience testing system applications
Experience reviewing and applying the electronic filing standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards
Minimum Education And Experience Requirements
Bachelor degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experience
Supplemental and Contact Information
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200 Show more details...
via Government Jobs
posted_at: 9 days agoschedule_type: Full-timesalary: 55,518–97,157 a year
This is a repost - applicants remain under consideration and do not need to reapply.
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000...
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external
This is a repost - applicants remain under consideration and do not need to reapply.
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000...
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external business relationship management, and efficient tax season processing. This includes responsibility for the administration of the agency’s eFile and substitute tax form programs.
Tax Schedule Implementation is seeking an individual to fill the eFile and Software Provider Support Manager position. The primary purpose of this position is to plan, organize, support, implement and maintain systems, applications, procedures, and policies of the eFile and Software Provider Support (SPS) Units. This includes managing the overall operational responsibilities, including testing, of all systems, applications, and resources related to the MeF, EDI, eNC3, and eNC5Q systems and the agency’s substitute tax forms reproduced by external parties.
This position reports to the Associate Director of Tax Schedule Implementation and directly supervises two-unit supervisors.
Job responsibilities include, but are not limited to:
• Serving as a Subject Matter Expert (SME) and Business lead, work with external contractors, NCDOR IT, and other NCDOR business divisions to ensure all systems and applications are updated for the annual testing and filing season. This responsibility includes, but is not limited to the following:
• Review Service Design Packages (SDPs) and provide input and approval for documents
• Review schemas, business rules, file layouts and form specifications and other resource documents
• Ensure standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards are monitored and analyzed for updates and impacts to NCDOR systems
• Provide management support and oversight of the unit’s operational responsibilities, including, but not limited to the following responsibilties:
• Manage Modernized eFile (MEF) testing efforts, including matrixed employees, to ensure quality testing is conducted in a manner that meets target dates and minimizes post-production defects
• Confirm that all software providers that support electronic filing and the reproduction of the agency’s substitute tax forms are certified annually in a timely and accurate manner
• Review reports and data trends to ensure efficient and accurate processing
• Ensure external stakeholders receive professional, accurate, and timely responses to inquiries and requests for support
• Ensure all processing issues and errors are resolved in a timely manner with minimal impact to stakeholdersWork with internal and external customers to analyze, collaborate and develop resolutions to issue(s)
• Participate in cross-divisional teams to implement projects, including process improvement projects, and improve the efficiency and effectiveness of the NCDOR’s processing systems for both electronic and paper transaction
• Attend and participate in conferences held throughout the country to gain knowledge of new technologies and procedures used by other agencies, and maintain relationships with external parties
• Provide general management of direct reports and front-line employees, which includes, but is not limited to:
• Develop, coach and provide timely feedback to direct reports and unit team members
• Delegate work duties to direct reports and/or unit team members to ensure the unit’s objectives and goals are met
• Provide and/or assist with training of new and current team employees
• Complete interim and annual performance review evaluations
Note: Overtime and vacation leave restrictions may be required during peak periods.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
About the Department:
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire. The ideal candidate possesses strong critical thinking, analytical, organizational, management, and communication skills, with a passion for continuous improvement and exceptional customer service.
Specifically, the position requires the following knowledge, skills, and abilities:
- Ability to plan, organize, and demonstrate a strategic mindset for building effective and efficient teams
- Ability to research and resolve issues, analyze data, and recommend solutions for continual process improvements
- Ability to multi-task and prioritize responsibilities and workflow of self and team members to meet strict deadlines
- Ability to create, define and understand technical and functional business requirements
- Ability to review and understand XML schemas, text (.txt) file layouts, form grids, form specifications, business requirements and/or technical design documents
- Ability to analyze complex issues and situations including evaluating internal and external impacts and make recommendations for resolution
- Ability to convey clearly and concisely technical issues both in written and spoken communication, inside and outside the organization
- Ability to work collaboratively with employees throughout the agency, including but not limited to division management, business analysts, and IT professionals
- Ability to create clear and coherent written materials, using correct grammar
- Ability to lead, facilitate, host and manage meetings and conferences
- Ability to make decisions and assume responsibility for the consequences of those decisions
- Ability to be a team player with the flexibility to adapt to a variety of changes in a fast-paced work environment
MANAGEMENT PREFERENCES:
Experience working on cross functional projects
Experience testing system applications
Experience reviewing and applying the electronic filing standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandardsBachelor degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experienceThe Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200 Show more details...
Pay Grade: NC17 Recruitment Range: $55,518 to $77,000...
This position has the flexibility to work remote full or part-time.
Tax Schedule Implementation is a division within the Business Services and Support organization responsible for oversight of the implementation of annual legislative changes for all tax schedules, with a focus on tax season readiness, external business relationship management, and efficient tax season processing. This includes responsibility for the administration of the agency’s eFile and substitute tax form programs.
Tax Schedule Implementation is seeking an individual to fill the eFile and Software Provider Support Manager position. The primary purpose of this position is to plan, organize, support, implement and maintain systems, applications, procedures, and policies of the eFile and Software Provider Support (SPS) Units. This includes managing the overall operational responsibilities, including testing, of all systems, applications, and resources related to the MeF, EDI, eNC3, and eNC5Q systems and the agency’s substitute tax forms reproduced by external parties.
This position reports to the Associate Director of Tax Schedule Implementation and directly supervises two-unit supervisors.
Job responsibilities include, but are not limited to:
• Serving as a Subject Matter Expert (SME) and Business lead, work with external contractors, NCDOR IT, and other NCDOR business divisions to ensure all systems and applications are updated for the annual testing and filing season. This responsibility includes, but is not limited to the following:
• Review Service Design Packages (SDPs) and provide input and approval for documents
• Review schemas, business rules, file layouts and form specifications and other resource documents
• Ensure standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandards are monitored and analyzed for updates and impacts to NCDOR systems
• Provide management support and oversight of the unit’s operational responsibilities, including, but not limited to the following responsibilties:
• Manage Modernized eFile (MEF) testing efforts, including matrixed employees, to ensure quality testing is conducted in a manner that meets target dates and minimizes post-production defects
• Confirm that all software providers that support electronic filing and the reproduction of the agency’s substitute tax forms are certified annually in a timely and accurate manner
• Review reports and data trends to ensure efficient and accurate processing
• Ensure external stakeholders receive professional, accurate, and timely responses to inquiries and requests for support
• Ensure all processing issues and errors are resolved in a timely manner with minimal impact to stakeholdersWork with internal and external customers to analyze, collaborate and develop resolutions to issue(s)
• Participate in cross-divisional teams to implement projects, including process improvement projects, and improve the efficiency and effectiveness of the NCDOR’s processing systems for both electronic and paper transaction
• Attend and participate in conferences held throughout the country to gain knowledge of new technologies and procedures used by other agencies, and maintain relationships with external parties
• Provide general management of direct reports and front-line employees, which includes, but is not limited to:
• Develop, coach and provide timely feedback to direct reports and unit team members
• Delegate work duties to direct reports and/or unit team members to ensure the unit’s objectives and goals are met
• Provide and/or assist with training of new and current team employees
• Complete interim and annual performance review evaluations
Note: Overtime and vacation leave restrictions may be required during peak periods.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
About the Department:
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire. The ideal candidate possesses strong critical thinking, analytical, organizational, management, and communication skills, with a passion for continuous improvement and exceptional customer service.
Specifically, the position requires the following knowledge, skills, and abilities:
- Ability to plan, organize, and demonstrate a strategic mindset for building effective and efficient teams
- Ability to research and resolve issues, analyze data, and recommend solutions for continual process improvements
- Ability to multi-task and prioritize responsibilities and workflow of self and team members to meet strict deadlines
- Ability to create, define and understand technical and functional business requirements
- Ability to review and understand XML schemas, text (.txt) file layouts, form grids, form specifications, business requirements and/or technical design documents
- Ability to analyze complex issues and situations including evaluating internal and external impacts and make recommendations for resolution
- Ability to convey clearly and concisely technical issues both in written and spoken communication, inside and outside the organization
- Ability to work collaboratively with employees throughout the agency, including but not limited to division management, business analysts, and IT professionals
- Ability to create clear and coherent written materials, using correct grammar
- Ability to lead, facilitate, host and manage meetings and conferences
- Ability to make decisions and assume responsibility for the consequences of those decisions
- Ability to be a team player with the flexibility to adapt to a variety of changes in a fast-paced work environment
MANAGEMENT PREFERENCES:
Experience working on cross functional projects
Experience testing system applications
Experience reviewing and applying the electronic filing standards that are set forth by the Internal Revenue Service and Federation of Tax Administrators eStandardsBachelor degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experienceThe Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200 Show more details...
via Upwork
posted_at: 12 days agoschedule_type: Contractorwork_from_home: 1
I have my file already prepped, all I need is someone to a file my taxes for me!
I have my file already prepped, all I need is someone to a file my taxes for me!
Show more details...
via LinkedIn
schedule_type: Full-time
About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software... ecosystems. Inhabit believes that property managers are
About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software... ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit .
About Nationwide
Nationwide Compliant is a technology and service solution for enforcing lease compliance in the multi-family industry.
Job Description Summary
Our company is seeking a Efile Specialist.The Efile Specialist handles the electronic case filing process for designated jurisdictions within the State of Texas. The position will review and prepare cases to be filed electronically via third party software or Nationwide Compliant platform. This position works with high case volume and daily deadlines and requires attention to detail and accuracy. Excellent time management skills are required along with the ability to work with minimal supervision.
What You’ll Do (Functions & Responsibilities)
• Notary Public of the State of Texas or ability to obtain Notary Public Commission at Nationwide Compliant's expense
• Ensure case information is accurate and complete according to companys policies and procedures
• Ensure all documents are timely dropped according to company policy for delivery to third party
• Confirm that results of electronic filing are completely accurate
• Alert team members of case delays, errors, or issues
• Other administrative tasks as needed
What We’re Looking For (Minimum Qualifications)
• Excellent organizational, written, and oral communication skills.
• Technology savvy or experience in technical role
• Proactive and highly organized, with strong time management skills
• Able to meet deadlines and remain calm under pressure
Education Requirements
• High School Diploma
Type
• Hourly, Non-exempt, Full-Time
Location
• Austin, TX
Benefits Include
• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants Show more details...
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software... ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit .
About Nationwide
Nationwide Compliant is a technology and service solution for enforcing lease compliance in the multi-family industry.
Job Description Summary
Our company is seeking a Efile Specialist.The Efile Specialist handles the electronic case filing process for designated jurisdictions within the State of Texas. The position will review and prepare cases to be filed electronically via third party software or Nationwide Compliant platform. This position works with high case volume and daily deadlines and requires attention to detail and accuracy. Excellent time management skills are required along with the ability to work with minimal supervision.
What You’ll Do (Functions & Responsibilities)
• Notary Public of the State of Texas or ability to obtain Notary Public Commission at Nationwide Compliant's expense
• Ensure case information is accurate and complete according to companys policies and procedures
• Ensure all documents are timely dropped according to company policy for delivery to third party
• Confirm that results of electronic filing are completely accurate
• Alert team members of case delays, errors, or issues
• Other administrative tasks as needed
What We’re Looking For (Minimum Qualifications)
• Excellent organizational, written, and oral communication skills.
• Technology savvy or experience in technical role
• Proactive and highly organized, with strong time management skills
• Able to meet deadlines and remain calm under pressure
Education Requirements
• High School Diploma
Type
• Hourly, Non-exempt, Full-Time
Location
• Austin, TX
Benefits Include
• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants Show more details...
via Salary.com
schedule_type: Full-time
The Software Support Specialist, eSolutions provides software support for Tyler clients in the use, functionality, and understanding of our products and databases. They also ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for... resolving issues. The Software Support Specialist,
The Software Support Specialist, eSolutions provides software support for Tyler clients in the use, functionality, and understanding of our products and databases. They also ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for... resolving issues. The Software Support Specialist, eSolutions is expected to continually grow and expand knowledge of the product. The employee must be available to work a shift between 7 AM and 7 PM, Monday thru Friday; additionally, works one Saturday per month and occasional after hours support for system upgrades.
Location
Plano, Texas
Responsibilities
• Provides inbound phone, web or email software support to resolve client inquiries and problems effectively and efficiently.
• Analyzes data reports, forms, and web technologies.
• May Use and program SQL to resolve basic to moderate issues.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• Uses Tyler’s knowledge base system to enhance content articles for clients and internal training needs.
• May assist with writing estimates for software modification specifications and documentation of support processes.
• Assists in coordination during client or application outages
• May submit client issues to development team for resolution as needed.
• Performs Quality Assurance testing for software module upgrades/changes. Analyzes and reports results to ensure that software performs as required.
• May provide training to client end-users (typically via webinar).
• Creates or enhances documentation throughout the support process.
• Contributes to company knowledge library and/or Tyler Community.
• May participate in Early Adopter activities.
• May participate in User Group meetings and activities.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.
• Occasional travel (0-20%) for on-site support. Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Qualifications
• A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.
• Excellent interpersonal skills.
• Exceptional customer service aptitude required.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Proficiency in SQL required.
• Basic understanding of XML, especially excel.
• Knowledge with Customer Relationship Management system such as Microsoft Dynamics or Salesforce preferred.
• Knowledge and practice with Knowledge Centered Service best practices.
• Knowledgeable with Microsoft Office.
• Knowledge and understanding of software development tools are a plus Show more details...
Location
Plano, Texas
Responsibilities
• Provides inbound phone, web or email software support to resolve client inquiries and problems effectively and efficiently.
• Analyzes data reports, forms, and web technologies.
• May Use and program SQL to resolve basic to moderate issues.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• Uses Tyler’s knowledge base system to enhance content articles for clients and internal training needs.
• May assist with writing estimates for software modification specifications and documentation of support processes.
• Assists in coordination during client or application outages
• May submit client issues to development team for resolution as needed.
• Performs Quality Assurance testing for software module upgrades/changes. Analyzes and reports results to ensure that software performs as required.
• May provide training to client end-users (typically via webinar).
• Creates or enhances documentation throughout the support process.
• Contributes to company knowledge library and/or Tyler Community.
• May participate in Early Adopter activities.
• May participate in User Group meetings and activities.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.
• Occasional travel (0-20%) for on-site support. Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Qualifications
• A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.
• Excellent interpersonal skills.
• Exceptional customer service aptitude required.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Proficiency in SQL required.
• Basic understanding of XML, especially excel.
• Knowledge with Customer Relationship Management system such as Microsoft Dynamics or Salesforce preferred.
• Knowledge and practice with Knowledge Centered Service best practices.
• Knowledgeable with Microsoft Office.
• Knowledge and understanding of software development tools are a plus Show more details...
via Monster
posted_at: 9 days agoschedule_type: Full-time
Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court’s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and compliant work... environment for our workforce to meet the needs of
Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court’s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and compliant work... environment for our workforce to meet the needs of the residents of Indianapolis and Marion County.
Position is under limited supervision and performs a variety of time sensitive tasks. Incumbent in this position is tasked with accepting legal filings for the court. Incumbent will collect bonds. Must be able to work in multiple systems and multi-task. Substantial independent judgement is required.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Job Type: Full Time
Location: City County Building, Indiana
Agency: Marion County Circuit Court Clerk Show more details...
Position is under limited supervision and performs a variety of time sensitive tasks. Incumbent in this position is tasked with accepting legal filings for the court. Incumbent will collect bonds. Must be able to work in multiple systems and multi-task. Substantial independent judgement is required.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Job Type: Full Time
Location: City County Building, Indiana
Agency: Marion County Circuit Court Clerk Show more details...
via Salary.com
posted_at: 21 days agoschedule_type: Full-time
Medium sized West County Law Firm looking for a part time or full time clerk to assist with e-filing legal documents. Various other clerical duties are available if a full time position is desired.
Job Types: Full-time, Part-time...
Pay: From $15.00 per hour
Benefits:
• Paid time off
Schedule:
• Monday to Friday
Supplemental pay types:
• Bonus pay
Education:
• High school or equivalent (Preferred)
Experience:
• Customer service: 1
Medium sized West County Law Firm looking for a part time or full time clerk to assist with e-filing legal documents. Various other clerical duties are available if a full time position is desired.
Job Types: Full-time, Part-time...
Pay: From $15.00 per hour
Benefits:
• Paid time off
Schedule:
• Monday to Friday
Supplemental pay types:
• Bonus pay
Education:
• High school or equivalent (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Work Location: One location Show more details...
Job Types: Full-time, Part-time...
Pay: From $15.00 per hour
Benefits:
• Paid time off
Schedule:
• Monday to Friday
Supplemental pay types:
• Bonus pay
Education:
• High school or equivalent (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Work Location: One location Show more details...
via LinkedIn
posted_at: 8 days agoschedule_type: Full-time
Position Summary
Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court’s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and... compliant work environment for our workforce to
Position Summary
Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court’s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and... compliant work environment for our workforce to meet the needs of the residents of Indianapolis and Marion County.
Position is under limited supervision and performs a variety of time sensitive tasks. Incumbent in this position is tasked with accepting legal filings for the court. Incumbent will collect bonds. Must be able to work in multiple systems and multi-task. Substantial independent judgement is required.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
• Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to rules, policies and laws.
• Knowledge of the procedures of a legal case from opening to closing, such as the documentation that needs to be prepared and handled, the people involved in different stages of the case.
• Respond to inquiries and requests for information from other agencies and members of the public.
• Compile and collect documents from a specific case in order to comply with legal regulations and ensuring records are maintained.
• Knowledge of observe the set of rules establishing the nondisclosure of information except to another authorized person.
• Records and processes payments for all types of Marion County Bonds.
• Must be able to multi-task and have time management skills in order to complete time sensitive warrants.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time,
Qualifications
High School diploma or equivalent and two (2) years of previous clerical experience required. Must be able to communicate effectively orally, verbally, and in written formats. Attention to detail is a priority. Requires great customer service skills and ability to promote teamwork and build effective relationships. Shift can be 8 am to 4:30 pm or a twelve (12) hour shift outside of normal working hours of 8 am to 4:30 pm which includes evenings, weekends and Holidays. (Depending on the position)
Preferred Job Requirements And Qualifications
Clerical experience in a court or similar legal setting Show more details...
Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court’s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and... compliant work environment for our workforce to meet the needs of the residents of Indianapolis and Marion County.
Position is under limited supervision and performs a variety of time sensitive tasks. Incumbent in this position is tasked with accepting legal filings for the court. Incumbent will collect bonds. Must be able to work in multiple systems and multi-task. Substantial independent judgement is required.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
• Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to rules, policies and laws.
• Knowledge of the procedures of a legal case from opening to closing, such as the documentation that needs to be prepared and handled, the people involved in different stages of the case.
• Respond to inquiries and requests for information from other agencies and members of the public.
• Compile and collect documents from a specific case in order to comply with legal regulations and ensuring records are maintained.
• Knowledge of observe the set of rules establishing the nondisclosure of information except to another authorized person.
• Records and processes payments for all types of Marion County Bonds.
• Must be able to multi-task and have time management skills in order to complete time sensitive warrants.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time,
Qualifications
High School diploma or equivalent and two (2) years of previous clerical experience required. Must be able to communicate effectively orally, verbally, and in written formats. Attention to detail is a priority. Requires great customer service skills and ability to promote teamwork and build effective relationships. Shift can be 8 am to 4:30 pm or a twelve (12) hour shift outside of normal working hours of 8 am to 4:30 pm which includes evenings, weekends and Holidays. (Depending on the position)
Preferred Job Requirements And Qualifications
Clerical experience in a court or similar legal setting Show more details...
via Monster
posted_at: 8 days agoschedule_type: Full-time
Full-time General efiling/filing/rover clerk needed. Responsibilities include daily file support, photocopying, efiling, scanning and general office assistance. Candidate must have positive attitude and interact well with other department members. Must have good time management skills and organizational skills.
The hours are Monday-Friday from 8:30 a.m. to 5:00 p.m.
Full-time General efiling/filing/rover clerk needed. Responsibilities include daily file support, photocopying, efiling, scanning and general office assistance. Candidate must have positive attitude and interact well with other department members. Must have good time management skills and organizational skills.
The hours are Monday-Friday from 8:30 a.m. to 5:00 p.m. Show more details...
The hours are Monday-Friday from 8:30 a.m. to 5:00 p.m. Show more details...
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