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Most recent job postings at Epson
via Jooble
posted_at: 6 days agoschedule_type: Full-time
The Field Service Specialist will be responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and... post launch activities and works to build positive
The Field Service Specialist will be responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and... post launch activities and works to build positive business relationships with Epson customers.
The location for the role will be remote from the Kansas City area.
As a Field Technical Service Specialist, you will be responsible for:
• Analyzes product failures and makes repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
• Makes recommendations for improved equipment performance
• Documents and submits service/repair activity
• Returns parts to warehouse as necessary
• Informs customer of equipment supply items, (ink, etc.) which require replenishment
• Performs research and assigned special projects by Management
• Performs product installations and conducts operator equipment production and maintenance training
• Delivers service training to service vendors and partners as assigned by management
• Applies electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions
• Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
• Performs special research/projects as requested by Service management Pre and Post Launch Activity:
• Assists with the creation of Installation, Service and Support documentation
• Provides hardware, software, configuration and networking support via telephone, email, chat and on-site at defined level on assigned products
• Perform phone, email and chat duties as assigned by management
• Performs customer site evaluations and product installations
Requirements:
• Requires more than 50% travel, often on short notice (next business day service)
• Will support customers in the Kansas City area and surrounding areas as well as other areas as assigned
• Provide service training to dealers and other service partners
• 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
• Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
• Ability to troubleshoot computer hardware and software problems
• Ability to organize and write technical reports
• Ability to read and understand product specification and manuals
• RIP and ICC Profile experience
• Field/on-site repair experience
The starting annual base pay for this role is between USD $71,073 and $91,977. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
The location for the role will be remote from the Kansas City area.
As a Field Technical Service Specialist, you will be responsible for:
• Analyzes product failures and makes repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
• Makes recommendations for improved equipment performance
• Documents and submits service/repair activity
• Returns parts to warehouse as necessary
• Informs customer of equipment supply items, (ink, etc.) which require replenishment
• Performs research and assigned special projects by Management
• Performs product installations and conducts operator equipment production and maintenance training
• Delivers service training to service vendors and partners as assigned by management
• Applies electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions
• Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
• Performs special research/projects as requested by Service management Pre and Post Launch Activity:
• Assists with the creation of Installation, Service and Support documentation
• Provides hardware, software, configuration and networking support via telephone, email, chat and on-site at defined level on assigned products
• Perform phone, email and chat duties as assigned by management
• Performs customer site evaluations and product installations
Requirements:
• Requires more than 50% travel, often on short notice (next business day service)
• Will support customers in the Kansas City area and surrounding areas as well as other areas as assigned
• Provide service training to dealers and other service partners
• 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
• Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
• Ability to troubleshoot computer hardware and software problems
• Ability to organize and write technical reports
• Ability to read and understand product specification and manuals
• RIP and ICC Profile experience
• Field/on-site repair experience
The starting annual base pay for this role is between USD $71,073 and $91,977. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
via Epson
posted_at: 3 days agoschedule_type: Full-time
Responsible for providing support on Epson ColorWorks, Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training, and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities... and works to build positive business relationships
Responsible for providing support on Epson ColorWorks, Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training, and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities... and works to build positive business relationships with Epson customers.
This position will be based out of Epson America’s headquarters in Los Alamitos, CA.
As a Product Support Specialist II, you will be responsible for:
Pre- and Post-Launch Advanced Product Support:
• Provides hardware, configuration, and software support via telephone, email and on-site at defined level on assigned products and work on developing networking and programming skills
• Serves as a technical subject matter expert at assigned level on assigned products throughout pre and post launch processes
• Assist in evaluation and escalation of issues as requested by customers and EAI's internal and external teams
• Assist with service support, installation and hardware repair training for call center staff, customers and service partners
• Skilled in self-management with the ability to multitask and manage assigned projects
• Facilitate the escalation process with guidance for assigned product lines
• Provide support for quality issues and rework projects
• Represents EAI through professional verbal and written communications and pro-actively responds to all customer escalations and requests on assigned products
• Expert in the use of Epson B2B and B2C CRM systems
• Proficient in the use of Epson Logistic Support Systems
• Support in analyzing product failures and repair data to quickly return equipment to production status either by telephone and/or on-site repair activities.
• Makes recommendations for improved equipment performance
• Documents and submits service/repair activity
• Returns parts to warehouse as necessary
• Informs customer of equipment supply items, (ink, etc.) which require replenishment
• Performs research and assigned special projects by Management
• Assist with product installations and operator equipment production and maintenance training.
• Applies electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and assist with the repair of equipment malfunctions.
• Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
• Performs special research/projects as requested by Service management.
Required Skills:
• Assist with the training of dealers and other service partners
• Minimum 5-8 years’ experience
• Printer hardware repair experience required
• Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
• Ability to troubleshoot computer hardware and software problems
• Strong verbal and written communication skills
• Strong analysis and problem-solving experience
• Ability to organize and write technical reports
• Ability to read and understand product specification and manuals
• Have basic-mid level experience in (RIP, Adobe Photoshop, Adobe Illustrator, etc)
The starting annual base pay for this role is between USD $71,073 and $91,977. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
#L3-Hybrid
IND2 Show more details...
This position will be based out of Epson America’s headquarters in Los Alamitos, CA.
As a Product Support Specialist II, you will be responsible for:
Pre- and Post-Launch Advanced Product Support:
• Provides hardware, configuration, and software support via telephone, email and on-site at defined level on assigned products and work on developing networking and programming skills
• Serves as a technical subject matter expert at assigned level on assigned products throughout pre and post launch processes
• Assist in evaluation and escalation of issues as requested by customers and EAI's internal and external teams
• Assist with service support, installation and hardware repair training for call center staff, customers and service partners
• Skilled in self-management with the ability to multitask and manage assigned projects
• Facilitate the escalation process with guidance for assigned product lines
• Provide support for quality issues and rework projects
• Represents EAI through professional verbal and written communications and pro-actively responds to all customer escalations and requests on assigned products
• Expert in the use of Epson B2B and B2C CRM systems
• Proficient in the use of Epson Logistic Support Systems
• Support in analyzing product failures and repair data to quickly return equipment to production status either by telephone and/or on-site repair activities.
• Makes recommendations for improved equipment performance
• Documents and submits service/repair activity
• Returns parts to warehouse as necessary
• Informs customer of equipment supply items, (ink, etc.) which require replenishment
• Performs research and assigned special projects by Management
• Assist with product installations and operator equipment production and maintenance training.
• Applies electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and assist with the repair of equipment malfunctions.
• Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
• Performs special research/projects as requested by Service management.
Required Skills:
• Assist with the training of dealers and other service partners
• Minimum 5-8 years’ experience
• Printer hardware repair experience required
• Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
• Ability to troubleshoot computer hardware and software problems
• Strong verbal and written communication skills
• Strong analysis and problem-solving experience
• Ability to organize and write technical reports
• Ability to read and understand product specification and manuals
• Have basic-mid level experience in (RIP, Adobe Photoshop, Adobe Illustrator, etc)
The starting annual base pay for this role is between USD $71,073 and $91,977. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
#L3-Hybrid
IND2 Show more details...
via Girlboss Jobs
schedule_type: Full-time
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Regional Sales Manager in Michigan to join our Factory Automation Robotics team. You will be responsible building Epson robot product sales by meeting and exceeding sales quotas and increasing Epson brand awareness and market penetration, and developing and... coordinating sales activity to System Integrators, Distributors
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Regional Sales Manager in Michigan to join our Factory Automation Robotics team. You will be responsible building Epson robot product sales by meeting and exceeding sales quotas and increasing Epson brand awareness and market penetration, and developing and... coordinating sales activity to System Integrators, Distributors and End-Users within a defined territory. Join a high-energy team with a strong manager coach that will support you to flourish and succeed! This position will oversee Epson's channel primarily located in the Michigan region.
Principal Accountabilities
In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:
Builds Sales
• Meets or exceeds sales and product objectives in territory by effectively utilizing all resources available
• Collaborates with Manager in development of sales plan
• Establishes a strong Epson presence within account base at decision maker and management level
• Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer
• Motivates all customer personnel to support sales and marketing efforts of Epson products
• Identifies and understands the customer’s needs and provides solutions using Epson products, programs, and services
• Demonstrates products to existing and potential customers
• Keeps abreast of product lines and industry trends and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future
• Participates in trade shows and sales meetings
• Resolves customer issues in a timely and thorough manner; escalates issues to manager as appropriate
• Identify and manage distributor and sales representative firms
Effective Sales Administration
• Develops and provides management with monthly product forecasts
• Adheres to all administrative policies and procedures
• Operates within budgetary constraints
• Ensures that all administrative responsibilities are completed in a timely manner and that corporate policies and procedures are adhered to (e.g., expense reports, customer orders, etc)
• Develops and provides periodic reports as defined by management
Minimum Experience Requirements
• Experience in distributor management, channel development, and channel management
• Completion of an undergraduate program in Engineering or equivalent experience
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
Principal Accountabilities
In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:
Builds Sales
• Meets or exceeds sales and product objectives in territory by effectively utilizing all resources available
• Collaborates with Manager in development of sales plan
• Establishes a strong Epson presence within account base at decision maker and management level
• Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer
• Motivates all customer personnel to support sales and marketing efforts of Epson products
• Identifies and understands the customer’s needs and provides solutions using Epson products, programs, and services
• Demonstrates products to existing and potential customers
• Keeps abreast of product lines and industry trends and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future
• Participates in trade shows and sales meetings
• Resolves customer issues in a timely and thorough manner; escalates issues to manager as appropriate
• Identify and manage distributor and sales representative firms
Effective Sales Administration
• Develops and provides management with monthly product forecasts
• Adheres to all administrative policies and procedures
• Operates within budgetary constraints
• Ensures that all administrative responsibilities are completed in a timely manner and that corporate policies and procedures are adhered to (e.g., expense reports, customer orders, etc)
• Develops and provides periodic reports as defined by management
Minimum Experience Requirements
• Experience in distributor management, channel development, and channel management
• Completion of an undergraduate program in Engineering or equivalent experience
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
via Girlboss Jobs
schedule_type: Full-time
Principal Accountabilities
In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to...
Generate Qualified Leads for Sales
• Perform a combination of inbound outbound prospecting efforts to qualify and prepare sales opportunities for Epson end-user and commercial channel sales teams
• Serves as the main point of contact to build relationships and further qualify leads that have been
Principal Accountabilities
In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to...
Generate Qualified Leads for Sales
• Perform a combination of inbound outbound prospecting efforts to qualify and prepare sales opportunities for Epson end-user and commercial channel sales teams
• Serves as the main point of contact to build relationships and further qualify leads that have been generated by marketing and scored using a marketing automation platform
• Engaging in prospecting and cold calling to targeted account lists and appointment setting between prospects and sales teams
• Qualify prospects against established criteria prior to passing to sales as marketing qualified leads (MQLs)
• Generate new leads for the sales organization to pursue by engaging in prospecting and cold calling to targeted account lists
• Appointment setting between prospects and sales teams
• Receive pre-determined groups of prospects back from sales to further nurture using both telephone and email
• Process inbound leads from all sources of marketing activity
• Works with manager and collaborates with product, marketing, and sales teams to build playbooks, calling guides and lead qualification criteria for specific lines of business
• Establishes a strong Epson presence within account base at decision maker and management level
• Keeps abreast of product lines and industry trends and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future
• Identifies and understands the customer’s needs and provides solutions using Epson products, programs, and services
Effective Lead Administration
• Proficiency with Salesforce and marketing automation preferred
• Accurate and timely administration of leads, contacts, and accounts within CRM, maintaining accurate information, notes, and activities, as well as proper statuses and stages within the system
• Adheres to all administrative policies and procedures and operates within budgetary constraints
• Submits weekly activity/call reports; provide accurate weekly forecasts to the marketing and sales organizations on the volume of leads managed at any given time
Relationship Management
• Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives
• Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer
Success Metrics
• Qualified leads passed to and accepted by sales
• Number of appointments set/percentage deemed worthy by sales
• Opportunity/pipeline value generated from leads passed, generated by marketing
Other Requirements
• 1-3 years of relevant experience
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• Strong verbal and written communication
• Active listening to assess prospect needs and opportunities
• Ability to articulate a reasonable premise for every call
• Ability to perform prospect and account research to prepare for calls
• Ability to interpret data from marketing automation platform to personalize outbound communications
• Discipline to maintain high call volumes
• Natural curiosity to interface with others and ask questions
• Competitive and motivated; self-starter who takes initiative to achieve goals
• Team player who is coachable and has an eagerness to learn
• Sales experience preferred
• Customer service experience preferred
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to...
Generate Qualified Leads for Sales
• Perform a combination of inbound outbound prospecting efforts to qualify and prepare sales opportunities for Epson end-user and commercial channel sales teams
• Serves as the main point of contact to build relationships and further qualify leads that have been generated by marketing and scored using a marketing automation platform
• Engaging in prospecting and cold calling to targeted account lists and appointment setting between prospects and sales teams
• Qualify prospects against established criteria prior to passing to sales as marketing qualified leads (MQLs)
• Generate new leads for the sales organization to pursue by engaging in prospecting and cold calling to targeted account lists
• Appointment setting between prospects and sales teams
• Receive pre-determined groups of prospects back from sales to further nurture using both telephone and email
• Process inbound leads from all sources of marketing activity
• Works with manager and collaborates with product, marketing, and sales teams to build playbooks, calling guides and lead qualification criteria for specific lines of business
• Establishes a strong Epson presence within account base at decision maker and management level
• Keeps abreast of product lines and industry trends and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future
• Identifies and understands the customer’s needs and provides solutions using Epson products, programs, and services
Effective Lead Administration
• Proficiency with Salesforce and marketing automation preferred
• Accurate and timely administration of leads, contacts, and accounts within CRM, maintaining accurate information, notes, and activities, as well as proper statuses and stages within the system
• Adheres to all administrative policies and procedures and operates within budgetary constraints
• Submits weekly activity/call reports; provide accurate weekly forecasts to the marketing and sales organizations on the volume of leads managed at any given time
Relationship Management
• Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives
• Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer
Success Metrics
• Qualified leads passed to and accepted by sales
• Number of appointments set/percentage deemed worthy by sales
• Opportunity/pipeline value generated from leads passed, generated by marketing
Other Requirements
• 1-3 years of relevant experience
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• Strong verbal and written communication
• Active listening to assess prospect needs and opportunities
• Ability to articulate a reasonable premise for every call
• Ability to perform prospect and account research to prepare for calls
• Ability to interpret data from marketing automation platform to personalize outbound communications
• Discipline to maintain high call volumes
• Natural curiosity to interface with others and ask questions
• Competitive and motivated; self-starter who takes initiative to achieve goals
• Team player who is coachable and has an eagerness to learn
• Sales experience preferred
• Customer service experience preferred
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
via Girlboss Jobs
schedule_type: Full-timework_from_home: 1
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Project Lead- Finance to join our IS Department. You will be responsible for supporting Epson’s essential Finance business functions covering SAP FI and SAP CO areas.
This position is remote...
Principal Accountabilities
• Providing support services for the Finance Business team relating to Core SAP FI and
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Project Lead- Finance to join our IS Department. You will be responsible for supporting Epson’s essential Finance business functions covering SAP FI and SAP CO areas.
This position is remote...
Principal Accountabilities
• Providing support services for the Finance Business team relating to Core SAP FI and CO process areas.
• Supporting Incident and Service request mgmt. with the Finance Business for issues and improvements
• Implementation of Finance Projects for new capabilities, new business or process models
• Finance Integration coverage for Projects impacting Finance (with other Functional Teams)
• Partner with Technical Teams on Technical Development areas
• Provide the Business with Reporting & Analytics capabilities in areas of ownership (integration partnership with BI Team)
• Ongoing SAP upgrades support and assessing new capabilities to propose digital solutions to the Business
• Project management in areas of ownership
• Engaged in compliance and controls activities in areas of ownership
• Engaged in the upcoming transition to SAP S4
Systems Development/Management
Contributes to the success of each project by:
• Meeting project objectives within specified time frame parameters and defined requirements.
• Gathering and organizing business/user requirements.
• Participating in feasibility analysis.
• Participating in research and evaluation of appropriate software products being considered for acquisition.
• Participating in the production of an approved project plan by drafting detailed task schedules for review by the project leader/management.
• Participating in/performing application functional design and review.
• Creates functional documentation for IS and business needs and assists in creating technical documentation.
• Developing and conducting system/unit test plans.
• Actively participating in user acceptance test planning and execution.
• Participating in development of implementation schedules within IS and with business operations.
• Participating in system implementation planning and execution (including user training sessions and associated documentation).
• Communicating task status/issues to IS management and project leaders.
• Ensuring that project success criteria are met.
Performs day-to-day maintenance of production software systems:
• Actively evaluates and resolves daily business problems by performing independent analysis.
• Participates in on-call rotation supporting production systems and user trouble reports.
• Develops functional documentation for IS and business needs; prepares for and conducts business training sessions as required.
• Participates in Disaster Recovery testing to help ensure business continuance.
• Keeps current with technology trends and their impact to the organization.
• Learns new technologies to be added to the toolkit e.g. PowerBI, project management systems etc.
What you will bring:
• 8-10 years of SAP experience in the FICO area
• 2-3 years’ experience as an SAP Systems Lead managing small to medium sized teams and projects
• Must have hands-on SAP implementation experience in multiple Projects with strong knowledge in design, architecting solutions in SAP financial systems
• Bachelor’s Degree in accounting or finance preferred
The starting annual base pay for this role is between USD $142,701 and $184,671. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
This position is remote...
Principal Accountabilities
• Providing support services for the Finance Business team relating to Core SAP FI and CO process areas.
• Supporting Incident and Service request mgmt. with the Finance Business for issues and improvements
• Implementation of Finance Projects for new capabilities, new business or process models
• Finance Integration coverage for Projects impacting Finance (with other Functional Teams)
• Partner with Technical Teams on Technical Development areas
• Provide the Business with Reporting & Analytics capabilities in areas of ownership (integration partnership with BI Team)
• Ongoing SAP upgrades support and assessing new capabilities to propose digital solutions to the Business
• Project management in areas of ownership
• Engaged in compliance and controls activities in areas of ownership
• Engaged in the upcoming transition to SAP S4
Systems Development/Management
Contributes to the success of each project by:
• Meeting project objectives within specified time frame parameters and defined requirements.
• Gathering and organizing business/user requirements.
• Participating in feasibility analysis.
• Participating in research and evaluation of appropriate software products being considered for acquisition.
• Participating in the production of an approved project plan by drafting detailed task schedules for review by the project leader/management.
• Participating in/performing application functional design and review.
• Creates functional documentation for IS and business needs and assists in creating technical documentation.
• Developing and conducting system/unit test plans.
• Actively participating in user acceptance test planning and execution.
• Participating in development of implementation schedules within IS and with business operations.
• Participating in system implementation planning and execution (including user training sessions and associated documentation).
• Communicating task status/issues to IS management and project leaders.
• Ensuring that project success criteria are met.
Performs day-to-day maintenance of production software systems:
• Actively evaluates and resolves daily business problems by performing independent analysis.
• Participates in on-call rotation supporting production systems and user trouble reports.
• Develops functional documentation for IS and business needs; prepares for and conducts business training sessions as required.
• Participates in Disaster Recovery testing to help ensure business continuance.
• Keeps current with technology trends and their impact to the organization.
• Learns new technologies to be added to the toolkit e.g. PowerBI, project management systems etc.
What you will bring:
• 8-10 years of SAP experience in the FICO area
• 2-3 years’ experience as an SAP Systems Lead managing small to medium sized teams and projects
• Must have hands-on SAP implementation experience in multiple Projects with strong knowledge in design, architecting solutions in SAP financial systems
• Bachelor’s Degree in accounting or finance preferred
The starting annual base pay for this role is between USD $142,701 and $184,671. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
via Girlboss Jobs
schedule_type: Full-time
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Sr. Graphics Designer to join our Creative Services team. You will be responsible for providing art direction and design for a range of collateral, point-of-sale displays and digital graphics. Join a high-energy, fast-paced team with a strong manager coach that... will support you to flourish and succeed! This position
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Sr. Graphics Designer to join our Creative Services team. You will be responsible for providing art direction and design for a range of collateral, point-of-sale displays and digital graphics. Join a high-energy, fast-paced team with a strong manager coach that... will support you to flourish and succeed! This position will be based out of our Los Alamitos, CA office with the opportunity for a hybrid work schedule. At Epson, our hybrid schedule is only 6 days per month.
Principal Accountabilities: In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:
• Generate clear ideas and concepts at the direction of the creative director and in tandem with the copywriter
• Produce sketches, storyboards, roughs to visualize ideas
• Understand marketing initiatives, strategic positioning, and target audience
• Collaborate with the rest of the creative team to develop creative
• Take work from concept to final execution within deadlines
• Manage and delegate responsibilities to external freelancers, photographers, and agencies
• Present completed ideas to clients/team members
• Stay on top of all trends and maintain best practices
What You Will Bring:
• 5-8 years of graphic design experience
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• Hands on experience with logo design, typography, color, digital, print production, photography and point-of-sale design
• Expert use of InDesign, Photoshop, Illustrator, and 3D/CGI rendering software
• Demonstrable graphic design skills with a strong portfolio
• Ability to incorporate feedback and take/give direction well
• Team player with strong communication and presentation skills
The starting annual base pay for this role is between USD $83,400 and $114,675. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
Principal Accountabilities: In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:
• Generate clear ideas and concepts at the direction of the creative director and in tandem with the copywriter
• Produce sketches, storyboards, roughs to visualize ideas
• Understand marketing initiatives, strategic positioning, and target audience
• Collaborate with the rest of the creative team to develop creative
• Take work from concept to final execution within deadlines
• Manage and delegate responsibilities to external freelancers, photographers, and agencies
• Present completed ideas to clients/team members
• Stay on top of all trends and maintain best practices
What You Will Bring:
• 5-8 years of graphic design experience
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• Hands on experience with logo design, typography, color, digital, print production, photography and point-of-sale design
• Expert use of InDesign, Photoshop, Illustrator, and 3D/CGI rendering software
• Demonstrable graphic design skills with a strong portfolio
• Ability to incorporate feedback and take/give direction well
• Team player with strong communication and presentation skills
The starting annual base pay for this role is between USD $83,400 and $114,675. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
via Epson
posted_at: 8 days agoschedule_type: Full-time
Hourly Pay Rate: $18.00 - $20.50/hr. (based on experience and desired shift)
Department: Multiple Teams Hiring...
Shift: 1st OR 2nd
Schedule Options: Monday - Friday, 5:45am - 2:15pm(1st) OR 2:45pm - 11:15pm(2nd)
Some overtime may be required to fulfill job duties.
External Job Description
Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies.
Hourly Pay Rate: $18.00 - $20.50/hr. (based on experience and desired shift)
Department: Multiple Teams Hiring...
Shift: 1st OR 2nd
Schedule Options: Monday - Friday, 5:45am - 2:15pm(1st) OR 2:45pm - 11:15pm(2nd)
Some overtime may be required to fulfill job duties.
External Job Description
Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.
Employee Benefits
We offer an outstanding benefits package, including:
• Comprehensive medical, dental, vision, and prescription drug coverage
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short- and long-disability programs paid by the company
• Bonus program for all employees
• Financial security plans including a 401K plan with company matching and a retirement plan
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more
Principal Accountabilities
Responsible for shipping or receiving inventory and non-inventory goods within a specific area and maintaining the facility and the inventories in an orderly condition. Builds strong relationships with peers, other departments and managers to best meet company goals and objectives.
Distribution Center Operations
• Accurately picks, packs and ships customer orders.
• Performs accurate putaway of inbound shipments.
• Loads and unloads trailers and containers.
• Places appropriate documentation with outbound orders and inbound product per instructions.
• Ensures all compliance requirements and special instructions are met.
• Conducts random quality control audits of inbound and outbound shipments to ensure compliance.
• Complies with all WMS, TMS, and RF instructions.
• Completes housekeeping duties as assigned.
• Participates in cycle counting processes.
• Assists supervisor in monitoring shipping and receiving activities and product flow. Develops and executes daily work plans.
• Ensures warehouse staff are at workstations at assigned times.
• Trains employees in methods and procedures.
• Makes process and procedural recommendations.
• Other duties as assigned.
Safety
• Conducts safety training and enforces safety programs.
• Ensures assigned areas of warehouse are clean and orderly and that inventory is in proper locations.
Quality and Environmental Management Systems
• Actively participates in the Quality Management Systems (ISO 9001-2000) and Environmental Management Systems (ISO 14001).
Experience
• Typically requires warehouse experience to perform job at an operational level.
Physical Requirements
• Must be able to carry or lift load of 50 pounds
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
Department: Multiple Teams Hiring...
Shift: 1st OR 2nd
Schedule Options: Monday - Friday, 5:45am - 2:15pm(1st) OR 2:45pm - 11:15pm(2nd)
Some overtime may be required to fulfill job duties.
External Job Description
Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.
Employee Benefits
We offer an outstanding benefits package, including:
• Comprehensive medical, dental, vision, and prescription drug coverage
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short- and long-disability programs paid by the company
• Bonus program for all employees
• Financial security plans including a 401K plan with company matching and a retirement plan
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more
Principal Accountabilities
Responsible for shipping or receiving inventory and non-inventory goods within a specific area and maintaining the facility and the inventories in an orderly condition. Builds strong relationships with peers, other departments and managers to best meet company goals and objectives.
Distribution Center Operations
• Accurately picks, packs and ships customer orders.
• Performs accurate putaway of inbound shipments.
• Loads and unloads trailers and containers.
• Places appropriate documentation with outbound orders and inbound product per instructions.
• Ensures all compliance requirements and special instructions are met.
• Conducts random quality control audits of inbound and outbound shipments to ensure compliance.
• Complies with all WMS, TMS, and RF instructions.
• Completes housekeeping duties as assigned.
• Participates in cycle counting processes.
• Assists supervisor in monitoring shipping and receiving activities and product flow. Develops and executes daily work plans.
• Ensures warehouse staff are at workstations at assigned times.
• Trains employees in methods and procedures.
• Makes process and procedural recommendations.
• Other duties as assigned.
Safety
• Conducts safety training and enforces safety programs.
• Ensures assigned areas of warehouse are clean and orderly and that inventory is in proper locations.
Quality and Environmental Management Systems
• Actively participates in the Quality Management Systems (ISO 9001-2000) and Environmental Management Systems (ISO 14001).
Experience
• Typically requires warehouse experience to perform job at an operational level.
Physical Requirements
• Must be able to carry or lift load of 50 pounds
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
via LinkedIn
posted_at: 20 days agoschedule_type: Full-timework_from_home: 1
Are you looking for a remote opportunity with a strong company with over 70 years of breakthrough technology innovation?
This position can be 100% remote...
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Senior Architect to join our Information Systems
team.
Are you successful at looking at the overall solution, taking business requirements to build a solution
Are you looking for a remote opportunity with a strong company with over 70 years of breakthrough technology innovation?
This position can be 100% remote...
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Senior Architect to join our Information Systems
team.
Are you successful at looking at the overall solution, taking business requirements to build a solution for business partners? Are you both hands on and strategic? As a Senior Architect, you will be responsible for the management of Enterprise Architecture across the Americas for Epson’s Sales and Marketing Systems.
The Primary Responsibilities Of The IT Architect Include
• Owns the solution architecture and design across Salesforce, Pardot, Marketing Cloud and other applications supporting the Sales and Marketing teams. The role also requires definition, documentation, roadmap for current and future states, resolves technical issues in areas of ownership.
• Engages with Salesforce at various levels.
• Customize Salesforce to fit business requirements.
• Resolves technical issues in areas of ownership
• Ensures that all parts of the technical design are correctly incorporated
• Defines the development tools and environment
• Provides technical support and quality control leadership through all stages of operations and projects
• Plays lead role in the selection, evaluation and implementation of necessary vendors and technologies
• Plays a key role in recommending process improvements.
• Understands underlying Data.
Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
• Understands company needs to be able to define systems architecture and systems specifications
• Understands present architecture and drive technological features that drive future architectures
• Proposes practical strategies for leveraging technology as enablers for driving IT and Business value
• Responsible for tracking the enterprise architecture portfolio and assists project teams to shape architectures consistent with platforms, roadmaps and standards for architect and design
• Leads the planning and design of the structure of a technology solution \Communicates system requirements to development teams and supports development and implementation
• Leads the evaluation and select appropriate software or hardware and integration methods
• Leads assigned programs and provides guidance to team members
• Owns leading and solving technical problems when they arise
• Ensures the implementation of agreed architecture and infrastructure solutions
• Owns addressing technical concerns, ideas and ongoing improvements
• Monitors systems to ensure they meet both user needs and business goals
• Leads, develops and implements plans to facilitate and coordinate delivery of technical services and support
• Ensures acceptable levels of performance for IT systems to meet business requirements
• Creates and maintains technical and operational documentation
• Stays current with technological developments in the marketplace, new advances and features in technologies
• Ensures systems maintenance plans are developed, planned, executed, tracked and adhered to
• Leads requests for Information (RFI) and Requests for Proposal (RFP) processes related vendor and technology evaluations, recommendations and selections
• Provides leadership in the change control process aligned with policies and procedures
• Manages reporting in area, enforces adherence to IT departmental guidelines, policies, security, compliance and controls
Required Skills And Experience
• Requires senior managerial or highly specialized level (10+ yrs.)
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• 10+ years of experience with Salesforce products like Marketing Cloud, SalesCloud, Pardot is a must.
• Experience customizing Salesforce to fit business requirements.
The starting annual base pay for this role is between USD $156,972 and $203,140. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
IND2 Show more details...
This position can be 100% remote...
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Senior Architect to join our Information Systems
team.
Are you successful at looking at the overall solution, taking business requirements to build a solution for business partners? Are you both hands on and strategic? As a Senior Architect, you will be responsible for the management of Enterprise Architecture across the Americas for Epson’s Sales and Marketing Systems.
The Primary Responsibilities Of The IT Architect Include
• Owns the solution architecture and design across Salesforce, Pardot, Marketing Cloud and other applications supporting the Sales and Marketing teams. The role also requires definition, documentation, roadmap for current and future states, resolves technical issues in areas of ownership.
• Engages with Salesforce at various levels.
• Customize Salesforce to fit business requirements.
• Resolves technical issues in areas of ownership
• Ensures that all parts of the technical design are correctly incorporated
• Defines the development tools and environment
• Provides technical support and quality control leadership through all stages of operations and projects
• Plays lead role in the selection, evaluation and implementation of necessary vendors and technologies
• Plays a key role in recommending process improvements.
• Understands underlying Data.
Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
• Understands company needs to be able to define systems architecture and systems specifications
• Understands present architecture and drive technological features that drive future architectures
• Proposes practical strategies for leveraging technology as enablers for driving IT and Business value
• Responsible for tracking the enterprise architecture portfolio and assists project teams to shape architectures consistent with platforms, roadmaps and standards for architect and design
• Leads the planning and design of the structure of a technology solution \Communicates system requirements to development teams and supports development and implementation
• Leads the evaluation and select appropriate software or hardware and integration methods
• Leads assigned programs and provides guidance to team members
• Owns leading and solving technical problems when they arise
• Ensures the implementation of agreed architecture and infrastructure solutions
• Owns addressing technical concerns, ideas and ongoing improvements
• Monitors systems to ensure they meet both user needs and business goals
• Leads, develops and implements plans to facilitate and coordinate delivery of technical services and support
• Ensures acceptable levels of performance for IT systems to meet business requirements
• Creates and maintains technical and operational documentation
• Stays current with technological developments in the marketplace, new advances and features in technologies
• Ensures systems maintenance plans are developed, planned, executed, tracked and adhered to
• Leads requests for Information (RFI) and Requests for Proposal (RFP) processes related vendor and technology evaluations, recommendations and selections
• Provides leadership in the change control process aligned with policies and procedures
• Manages reporting in area, enforces adherence to IT departmental guidelines, policies, security, compliance and controls
Required Skills And Experience
• Requires senior managerial or highly specialized level (10+ yrs.)
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• 10+ years of experience with Salesforce products like Marketing Cloud, SalesCloud, Pardot is a must.
• Experience customizing Salesforce to fit business requirements.
The starting annual base pay for this role is between USD $156,972 and $203,140. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
IND2 Show more details...
via Girlboss Jobs
schedule_type: Full-time
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Senior IT Security Analyst to join our Cybersecurity, Privacy, and IT Compliance team.
This position can be 100% remote, or if you are local and prefer you can work a hybrid schedule out of Epson America's headquarters in Los Alamitos, CA...
The Senior IT Security Analyst will be responsible to monitor and detect
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Senior IT Security Analyst to join our Cybersecurity, Privacy, and IT Compliance team.
This position can be 100% remote, or if you are local and prefer you can work a hybrid schedule out of Epson America's headquarters in Los Alamitos, CA...
The Senior IT Security Analyst will be responsible to monitor and detect risks to the organization, identify sources and methods of attack, locate, and preserve electronic evidence as needed. The candidate should have the skill set to analyze, recommend, develop, implement, and maintain systems and processes that protect business and client information. Responsibility can consist of performing risk assessment, security analysis, and developing remediation plans. Able to work with little supervision while supporting security programs as part of the security response team. Good written communication skills required as person will be responsible for preparation of formal reports. Act as mentor, providing training for colleagues on compliance and security practices.
Summary of Duties:
• IT Security Administration: Primary goal is to reduce downtime and maintain the capacity for future growth due to security issues within Systems and Networks.
• Ensures that application security architecture/designs, plans, controls, processes, standards, policies and procedures is align with IT standards and overall security.
• Documentation: Create and maintain comprehensive documentation for all implemented security systems/networks and update for each systems/network changes.
• Engage in projects related to information security
• Provide assistance in the implementation, maintenance, and monitoring of the information security program into in-scope operational areas (gap analysis, risk assessment, third party assessments, procedure/specification development, execution of recurring procedures, incident response)
• Perform the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with industry best practices.
• Experience working with multiple operating systems, with expert level knowledge of Linux, Windows, and OS X
• Experience securing and architecting cloud based infrastructures (e.g. Amazon AWS and Azure) including being familiar with cloud security automation tools (Cloudwatch, Gitlab, Ansible, Cloud Conformity, or similar tools)
• Lead/drive processes to identify security vulnerabilities with networks & systems; provide technical advice & support to ensure vulnerabilities is address promptly.
• Developing, implementing and maintaining internal procedures to ensure data security, including incident response handling
• Evaluating and improving the existing internal security framework and compliance within the organization
• Meet with project teams and other system architects to develop system designs and project plans that include the appropriate security controls and meet security standards.
• Understand current as well as emerging security threats and design security architecture to mitigate threats where possible.
Qualifications
• Minimum 7+ years of experience in information technology security or equivalent combination of education and experience
• CISSP, CISA or SANS GIAC certification preferred
• Understanding of application, network, operating system, and core infrastructure security concepts and concerns
• Expertise with SQL Server and web servers
• Knowledge on security monitoring tools such as UTM, IPS, IDS and other security appliances
• Must be very comfortable with technical elements of network security and design, to include TCP/IP, firewalls, IPS/IDS, routers
• Project management, organizational and prioritizing skills
• Understanding of WAN, MPLS, and technologies such as VoIP beneficial
• Working knowledge of common information technology management frameworks such as ISO/IEC 27001, ITIL, COBIT, and NIST
• Must be willing to work outside normal business hours as needed.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
This position can be 100% remote, or if you are local and prefer you can work a hybrid schedule out of Epson America's headquarters in Los Alamitos, CA...
The Senior IT Security Analyst will be responsible to monitor and detect risks to the organization, identify sources and methods of attack, locate, and preserve electronic evidence as needed. The candidate should have the skill set to analyze, recommend, develop, implement, and maintain systems and processes that protect business and client information. Responsibility can consist of performing risk assessment, security analysis, and developing remediation plans. Able to work with little supervision while supporting security programs as part of the security response team. Good written communication skills required as person will be responsible for preparation of formal reports. Act as mentor, providing training for colleagues on compliance and security practices.
Summary of Duties:
• IT Security Administration: Primary goal is to reduce downtime and maintain the capacity for future growth due to security issues within Systems and Networks.
• Ensures that application security architecture/designs, plans, controls, processes, standards, policies and procedures is align with IT standards and overall security.
• Documentation: Create and maintain comprehensive documentation for all implemented security systems/networks and update for each systems/network changes.
• Engage in projects related to information security
• Provide assistance in the implementation, maintenance, and monitoring of the information security program into in-scope operational areas (gap analysis, risk assessment, third party assessments, procedure/specification development, execution of recurring procedures, incident response)
• Perform the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with industry best practices.
• Experience working with multiple operating systems, with expert level knowledge of Linux, Windows, and OS X
• Experience securing and architecting cloud based infrastructures (e.g. Amazon AWS and Azure) including being familiar with cloud security automation tools (Cloudwatch, Gitlab, Ansible, Cloud Conformity, or similar tools)
• Lead/drive processes to identify security vulnerabilities with networks & systems; provide technical advice & support to ensure vulnerabilities is address promptly.
• Developing, implementing and maintaining internal procedures to ensure data security, including incident response handling
• Evaluating and improving the existing internal security framework and compliance within the organization
• Meet with project teams and other system architects to develop system designs and project plans that include the appropriate security controls and meet security standards.
• Understand current as well as emerging security threats and design security architecture to mitigate threats where possible.
Qualifications
• Minimum 7+ years of experience in information technology security or equivalent combination of education and experience
• CISSP, CISA or SANS GIAC certification preferred
• Understanding of application, network, operating system, and core infrastructure security concepts and concerns
• Expertise with SQL Server and web servers
• Knowledge on security monitoring tools such as UTM, IPS, IDS and other security appliances
• Must be very comfortable with technical elements of network security and design, to include TCP/IP, firewalls, IPS/IDS, routers
• Project management, organizational and prioritizing skills
• Understanding of WAN, MPLS, and technologies such as VoIP beneficial
• Working knowledge of common information technology management frameworks such as ISO/IEC 27001, ITIL, COBIT, and NIST
• Must be willing to work outside normal business hours as needed.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law Show more details...
via Diversity Jobs
posted_at: 15 days agoschedule_type: Full-time
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Technical Support Specialist to join our Technical Contact Center team for our imaging products.
You will be responsible for providing technical and pre-sales support on Epson's imaging products regarding usability, installation, and configuration to ensure high... customer satisfaction, communicating with customers
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Technical Support Specialist to join our Technical Contact Center team for our imaging products.
You will be responsible for providing technical and pre-sales support on Epson's imaging products regarding usability, installation, and configuration to ensure high... customer satisfaction, communicating with customers will be via telephone, email and live-chat.
This position will be based out of our Los Alamitos headquarters with the opportunity for a hybrid work schedule.
What you will be doing:
Customer Support
• Represents EAI through professional verbal and written communications
• Responds promptly to technical questions and issues (telephone, email, and live-chat) for all Epson product lines to ensure high customer satisfaction
• Responds promptly to escalations received from key customers
• Duplicates technical issues as part of investigation and resolution of customer inquiries
• Escalates unresolved usability issues as appropriate
• Ensures accurate data entry into customer call logs
Product Launch & Sustaining Support
• Participate in the validating of technical bulletins, firmware, drivers, and other updates
• Conducts software driver testing for Macintosh and Windows operating systems
• With guidance from Product Specialists, prepares technical content for inclusion in product support documents
What you will bring:
• Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
• 2-5 years of Call Center experience required
• Customer Service with technical products preferred
• Experience providing support through live chats and email preferred
The starting annual base pay for this role is between USD $55,604and $76,455. Please note that this position salary range includes multiple levels. The actual level and base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
#L3-Hybrid
IND2 Show more details...
You will be responsible for providing technical and pre-sales support on Epson's imaging products regarding usability, installation, and configuration to ensure high... customer satisfaction, communicating with customers will be via telephone, email and live-chat.
This position will be based out of our Los Alamitos headquarters with the opportunity for a hybrid work schedule.
What you will be doing:
Customer Support
• Represents EAI through professional verbal and written communications
• Responds promptly to technical questions and issues (telephone, email, and live-chat) for all Epson product lines to ensure high customer satisfaction
• Responds promptly to escalations received from key customers
• Duplicates technical issues as part of investigation and resolution of customer inquiries
• Escalates unresolved usability issues as appropriate
• Ensures accurate data entry into customer call logs
Product Launch & Sustaining Support
• Participate in the validating of technical bulletins, firmware, drivers, and other updates
• Conducts software driver testing for Macintosh and Windows operating systems
• With guidance from Product Specialists, prepares technical content for inclusion in product support documents
What you will bring:
• Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
• 2-5 years of Call Center experience required
• Customer Service with technical products preferred
• Experience providing support through live chats and email preferred
The starting annual base pay for this role is between USD $55,604and $76,455. Please note that this position salary range includes multiple levels. The actual level and base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
#L3-Hybrid
IND2 Show more details...
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